WHAT DOES A CHANGE PROJECT MANAGER DO?

The Change Project Manager manages projects with a focus on process change, including the integration of change management elements to achieve operational excellence. This role requires independent project execution to meet objectives effectively, while managing critical paths, budgets, and resources, ensuring high-quality project delivery. The manager facilitates stakeholder engagement, conducts process analysis for continuous improvement, and leads impactful change efforts, including strategy development, communication, and training for successful organizational adoption.

A Review of Professional Skills and Functions for Change Project Manager

1. Change Project Manager Responsibilities

  • Project Leadership: Lead project and maintain successful project framework (internally and with external vendors)
  • PMO Oversight: Oversee PMO function (including standard project deliverables)
  • Stakeholder Material Management: Prepare materials for senior stakeholder meetings and manage project escalations
  • Business Strategy Alignment: Work closely with the Product Owner to ensure the platform is aligned with business strategy
  • Requirements Communication: Ensure requirements are communicated internally and with vendors.
  • Stakeholder Documentation: Documenting concepts to align wider stakeholders, participating in/directing design, validating stakeholder requirements, etc.
  • Project Workstream Support: Support project workstreams to ensure successful roll-out
  • Reporting Implementation: Defining and implementing governance and reporting structure appropriate for the project
  • Project Status Reporting Accuracy: Ensuring that all project status reporting is accurate, informative and timely

2. Change Project Manager Job Summary

  • Diversity Program Management: Support and manage the development and implementation of diversity and equality related programs
  • Diversity Strategy Implementation: Support the implementation of diversity and equality strategy across APAC
  • Communication Management: Ensure communication of external partnership resources, commitments and the Asia calendar of events
  • Stakeholder Partnership: Partner with internal legal, risk and compliance groups
  • Project Delivery Management: End-to-end delivery of assigned projects and ensuring use of the appropriate methodology
  • Business Case Development: Produce business cases for new projects, ensuring project benefits are understood and documented.
  • Project Planning and Budgeting: Develop, monitor and actively manage project plans and budget forecasts and report progress against them
  • Risk and Issue Management: Identify and proactively manage risks and issues by providing options and measures to manage and mitigate them successfully
  • Stakeholder Engagement: Work with business sponsors and key stakeholders to ensure the successful delivery of change through the project lifecycle

3. Change Project Manager Job Description

  • Partnership Building: Develop strong partnerships with supplier and risk management teams, business risk office (BRO), business line areas and legal and compliance.
  • Project Leadership: Lead the planning, coordination and implementation of high-impact change projects.
  • Project Management: Creating and managing project plans and associated timelines.
  • Adaptability: Adapting the plan to meet changing requirements.
  • Stakeholder Communication: Providing effective communication and engagement of key stakeholders.
  • Multi-Project Management: Manage multiple concurrent projects that require cross-functional stakeholder engagements autonomously.
  • Continuous Improvement Leadership: Adopt a continuous improvement approach for SMO and build into the change program, including leading retrospectives.
  • Risk Partnership: Partner with the Principal Risk Specialist.
  • Change Advisory: Help bring SMOs on the journey of process, risk management and change - advise and collaborate to achieve the right outcomes.
  • Change Coaching: Coach, support and embed change and risk management processes within SMO.
  • Training Program Design: Collaborate with the management team to design the training, coaching and mentoring program within SMO.

4. Transformational Change Project Manager Overview

  • Data Analysis: Gather, evaluate, and analyze data; monitor trends.
  • Reporting and Presentation Skills: Prepare reports and present recommendations, working individually or within a team.
  • Project Monitoring: Monitor projects and teams to ensure goals and objectives are met.
  • Management Support: Provide support to the CCM management team to support the achievement of company and client goals.
  • Documentation Management: Create, maintain, and deliver PDLC documentation deliverables and reports.
  • Client Interaction: Meet with clients (internal and external) to take detailed ordering briefs, facilitate workshops, and clarify specific requirements of each project.
  • Project Oversight: Oversee all aspects of projects, set deadlines, assign responsibilities, and monitor and summarize project progress.
  • Project Coordination: Coordinate and complete projects working directly with clients, peers, team members, and key stakeholders.
  • Scope and Budget Management: Ensure deliverables fall within the applicable scope and budget.
  • Interdepartmental Coordination: Coordinate with other departments to ensure all aspects of each project are accomplished.
  • Project Performance Measurement: Measure project performance using appropriate tools and techniques.
  • Risk Management: Perform risk management to minimize project risks.
  • Process Documentation: Develop spreadsheets, diagrams, and process maps to document needs.

5. Change Project Manager Details and Accountabilities

  • Project Management: Manage projects involving process changes, including change management elements.
  • Operational Excellence: Utilize project management tools and practices to ensure project success.
  • Independent Execution: Drive the execution of projects independently to achieve goals/objectives without compromising project deliverables or quality.
  • Proactive Management: Proactively manage project critical path, assess operational feasibility of strategic plans, and identify and manage program risk.
  • Project Scheduling: Manage project schedules, budget, and resource information to enable efficient and effective project delivery.
  • Change Management: Assist with change management efforts associated with core organizational changes, including defining strategy for execution, stakeholder engagement, and adoption measurement.
  • Facilitation: Facilitate whiteboarding sessions with project stakeholders and synthesize outputs.
  • Documentation: Document change impacts and define mitigation approaches, leveraging various communication channels.
  • Change Activity Planning: Develop, integrate, and execute on change activities plan, inclusive of stakeholder engagement, communications, and training development and delivery.
  • Stakeholder Buy-In: Drive design decisions to obtain stakeholder and leadership buy-in, and resolve issues timely.
  • Process Analysis: Analyze end-to-end processes, make recommendations for process improvements, and implement process changes.
  • Process Improvement Leadership: Lead high-impact process improvement efforts.
Relevant Information
What Does A Business Change Manager Do?
What Does A Change Management Specialist Do?