• Collaborate with key leaders to develop a change management model for the National network's business
• Introduce change management model to the organization
• Ensuring constituents understand the importance of properly managing change and how the model works
• Create change management strategies based on business needs
• Understand the company’s culture and what will inhibit change, and how to motivate people to change
• Work with the program management resources to develop and maintain high-level project plans and schedules 
• Coordinate the activities of others with an emphasis on developing appropriate project deliverables
• Create tool kits to aid executives, project management teams and human resources business partners.
• Lead and exhibit influence to move projects forward. 
• Gain consensus on aligning processes and technology to achieve strategic objectives

Skills: Change Management, Leadership and Influence, Project Management, Collaboration, Communication, Cultural Awareness, Tool Development, Strategic Alignment

• Interface with the Client Change Manager to ensure that all network changes are properly documented, reviewed and authorized before scheduling for implementation.
• Lead and manage a multi-disciplinary team to implement authorized network changes. 
• Arrange the allocation of technical resources, Permits to Work and following the change schedule, implement to minimize customer impact.
• Produce change implementation reports, and participate in problem investigations
• Coach senior leaders on managing change as well as collaborate with senior leaders and managers to solve issues
• Serve as a consultant for peers on the program management team on their projects’/programs’ change needs
• Communicate and provide timely project status to the project team, key stakeholders, and management
• Ensure the delivery of required communication materials, collating feedback and acting as the conduit
• Manage customer engagements and relationships, and lead or facilitate cross-functional business and technology teams on enterprise projects and initiatives
• Assist the company in its efforts to increase productivity by identifying the impact of change and lead efforts to manage the change and influence adoption

Skills: Change Management, Team Leadership, Resource Allocation, Reporting and Analysis, Consultation and Coaching, Stakeholder Communication, Customer Engagement, Change Adoption

• Apply the BD change management processes and tools 
• Build a successful go-live and implement the OCM strategy to support the adoption of the changes required by the project.
• Understand the people and change strategy and ensure alignment within the assigned functional work-streams
• Work in concert with, and in support of, the complete Athena 2 OCM team 
• Achieve sustainable change through all levels of the BD organization by ensuring that the OCM activities are conducted effectively
• Serve as the OCM point of contact for organizational change management activities
• Works with other project team members within OCM and the assigned functional workstreams 
• Gather and analyze detailed information and deliver specific change tasks and activities to manage the change. 
• Assessing change impact, conducting impact analyses, assessing change readiness and communicating to partners.
• Transition the assigned work-stream partner groups from project awareness to adoption
• Ensure identification, engagement and contribution from key partners with the assigned work-streams
• Plan, organise and facilitate functional work-stream meetings/workshops

Skills: Change Management, OCM Strategy Development, Stakeholder Alignment, Team Collaboration, Effective Communication, Impact Assessment, Facilitation Skills, Partner Engagement

• Work with business users and customers to analyze and document evolving business requirements
• Promote and ensure that business requirements are understood by Functional Management Office (FMO) team members
• Collaborate in a team environment to define, design, and implement organizational change management strategies, processes, and practices
• Develop organizational change management communications, artifacts and tools. 
• Working with subject matter experts and on-site leadership 
• Prepare and present training and change management materials as well as design storyboards, newsletters and other communications documents
• Assess and monitor the effectiveness of organizational change management activities
• Support change management and communications plans for the functional team
• Perform technical writing and editing associated with contract deliverables, including technical and functional documentation
• Perform administrative duties associated with the effective execution of an organizational change management strategy and plan

Skills: Business Requirements Analysis, Stakeholder Communication, Team Collaboration, Change Management Expertise, Communication Skills, Effectiveness Monitoring, Technical Writing, Administrative Proficiency

• Design and deliver fit-for-purpose change management plans, communications, and materials that drive successful adoption and minimize risks 
• Partner with the project team and key stakeholders to understand and assess the impact of the change on different groups of end users 
• Partner with Corporate Communications to prepare and execute targeted communication and engagement plans 
• Manage and develop training, adoption and awareness strategies and materials, partnering with internal Training teams 
• Plan and execute change reinforcement activities post-implementation 
• Manage workstreams timelines, including interdependencies 
• Report progress and flag issues and risks bull Manage communications traffic to the business from various IT departments 
• Work with IT Chief of Staff on IT communication and training strategy, quality and consistency of materials 
• Provide other change and communications support
• Prepare and present change management and program communications in various forms, functional change management documentation and functional review board issues documentation

Skills: Change Management Planning and Execution, Stakeholder Engagement, Communication Strategy, Training and Development, Change Reinforcement, Project Management, Risk Management and Issue Resolution, IT Communication and Strategy

• Consult and support functional strategy and connected initiatives within the IT Function.
• Plans and executes overall IT communications strategy, manages internal IT communication programs and channels
• Supports CIO and IT senior leadership team through change management services
• Generates awareness and understanding of IT Function strategies, news and initiatives to build employee engagement and help drive business needs
• Executes organized clear initiative-based communication strategies for IT stakeholders.
• Promotes the business/function vision with a benefits framework that links the adoption of change to successful business/function outcomes.
• Employs a structured change management methodology to facilitate change and promote commitment to adapt to the change. 
• Knows how to tailor this methodology to be culturally appropriate for the enterprise and program.
• Prepares for change by assessing the magnitude of change and the organization’s change readiness.
• Performs quantitative assessment of change success and change adoption.
• Solicits feedback from stakeholders to determine the success of change management activities and ensure that behavioral changes align with strategic objectives.

Skills: Change Management, Communication Strategy, Stakeholder Engagement, Strategic Visioning, Structured Methodologies, Change Readiness Assessment, Quantitative Assessment, Stakeholder Feedback

• Conduct stakeholder analysis to identify affected groups and the level of impact of the change
• Create the overarching change story, as well as key messages to support the need for change
• Develop the overarching change strategy
• Plan for the change by developing the sponsorship road map, communication, training, and resistance management plans, etc.
• Drive the development of communications in coordination with relevant stakeholders
• Provide input into the development of training and other support materials
• Develop approaches to reinforce the change
• Performs other tasks and activities to support divisional business objectives
• Increased leadership responsibilities, and/or increased specialization.
• Change specialists will own a functional area that could include a single work stream or establish implementation requirements.
• Change specialists support the consulting team and may require coaching from a more senior level.

Skills: Stakeholder Analysis, Change Storytelling, Change Strategy Development, Change Planning, Communication Development, Training and Support Material Development, Change Reinforcement Approaches, Project Management and Support

• Support and execute the ORO Target Operating Model (TOM) and recommend updates with developing trends.
• Support and execute all aspects of Change Management
• Conduct Impact Assessments and Business Value Measurement as well as develop training requirements and Communication plans
• Support and guide on delivery of SOPs and Process documentation
• Responsible for the creation and execution of the Integrated Readiness Plan and the partnership with EPMO and the alignment with the Integrated Project Plan
• Facilitate and build long-standing relationships and effective communication at all levels of the organization.
• Identifies pitfalls and potential points of challenge or change aversion. 
• Recommend counterstrategies to mitigate or minimize potential issues.
• Apply expert knowledge of change management, organizational culture and project delivery to business and growth initiatives
• Advise on best approaches to meet unique business requirements.
• Synthesize feedback from impacted stakeholders and adapt plans 
• Model change leadership as a leadership capability, coaching and supporting sponsors, stakeholders and business leads in their change roles.

Skills: Change Management, Project Management, Stakeholder Engagement, Strategic Thinking, Leadership and Coaching, Analytical Skills, Organizational Culture Awareness, Trend Analysis and Recommendation

• Review and update Changes from individual system owners and enter them into the Change Management System
• Prepare for and facilitate the customer’s Change Management forum
• Meet or exceed CM Service Level Agreements
• Creating technical written materials relating to guidelines and procedures for end-users' usage and organizing material and completing writing assignments
• Create, edit, and publish easy-to-use and clear Knowledge Base (KB) articles for Service Desk and Tier 2 support teams
• Use multiple electronic systems to maintain the enterprise KB articles
• Managing knowledge articles and creating and maintaining an electronic archival system for documentation
• Work with internal and external teams to obtain an in-depth understanding of IT support services, customer products/systems, and documentation requirements
• Assisting in the development of new hire and technical training program(s) for the program to keep the staff’s skills current
• Gathering, analyzing, translating, and composing technical information into clear, readable documents to be used by technical and non-technical personnel
• Creating technical documents required by an enterprise organization

Skills: Change Management, Facilitation Skills, SLA Management, Technical Writing, Knowledge Base Management, Electronic Systems Proficiency, Documentation Management, Training Program Development

• Work in transformational initiatives, including technology-enabled initiatives, helping internal and external clients transition and adoption.
• Assess, evaluate and anticipate stakeholders’ readiness, ability and capacity to change, and develop plans to enhance change capacity and capability.
• Lead the implementation and execution of internal and external change management strategies and plans.
• Collaborate with the project team to integrate change management activities into the project plans and identify issues, risks, and mitigation tactics related to the internal and external stakeholders.
• Work closely with the Communications team to align change initiatives with communication strategies.
• Create and monitor the detailed change activities to meet scheduled deadlines.
• Develops expertise and knowledge of a variety of clients and markets, and awareness of the firm’s services offerings and liaises with different teams.
• Develops external network, including establishing and maintaining relationships with C-level clients.
• Instigates and partakes in review(s) on completion of projects to identify lessons and enhance future quality and commercial planning.
• Works on CPD to maintain professional status/accreditation and keeps up to date in technical developments.

Skills: Change Management, Stakeholder Management, Project Leadership, Integration and Risk Management, Communication and Alignment, Project Planning and Monitoring, Client Relationship Management, Professional Development and Networking

• Identifies the most relevant improvement levers and the key success factors to put in place for successful delivery and sustainable results.
• Devises the optimal approach to business transformations and change management within a specific client context.
• Leads client engagements on topics related to Change Management
• Builds client capabilities in business transformations and Change management
• Plans and executes the full life-cycle business transformation projects.
• Implements Change Management solutions for IT projects, and applies Change methodologies.
• Completes report writing, presentations and proposal preparation with minimal guidance.
• Provides regular project status updates against key performance indicators.
• Take responsibility for attending client meetings.
• Act as a project manager for small to medium-sized project initiatives.
• Initiate process improvement interventions in collaboration with department leaders.

Skills: Change Management, Business Transformation, Client Engagement, Project Management, Process Improvement, Communication and Presentation, IT Project Change Management, Stakeholder Management

• Use the ADDIE and Kirkpatrick models, in collaboration with learning & development associates
• Evaluate the effectiveness of training programs and help design and deliver online and live audience training programs.
• Use gap analysis methods to help teams create tools to maximize production and identify staffing needs.
• Measure the effectiveness of training and engagement programs throughout the organization and propose improvements.
• Obtain and maintain skills inventory throughout the company to help identify training needs.
• Deliver needs assessments for training and staff development 
• Enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
• Provide consultative services regarding the development of process improvement and talent development tools
• Design and develop online and in-person training material for all employee levels
• Lead change management efforts in collaboration with department/project leaders.

Skills: Training Program Evaluation, Training Program Design, Gap Analysis, Training Effectiveness Measurement, Skills Inventory Management, Needs Assessment, Performance Enhancement, Consultative Skills

• A strong understanding of the utility industry
• Experience managing change management teams and activities.
• Skilled in applying a variety of change management models and solutions across varied and complex change management projects
• Accustomed to quickly grasping change needs on large complex projects and topic areas.
• Strong coach to a wide variety of stakeholders with excellent communication and training skills.
• Experience delivering change and/or training related to the use of Microsoft Office as well as SharePoint and Tableau.
• Training delivery experience (specific IT-related training experience)
• Skilled in developing and applying change management measures and related analytic skills.
• Skilled change workstream lead and creative coach to help project team members understand change management requirements and solutions.
• Comfortable with quickly understanding organizational processes, policies and compliance requirements.
• Have a Certification in Change Management, Coaching, Project Management, or related skillset

Qualifications: BA in Business Administration with 7 years of Experience

• Proven background in Business, Engineering, or Construction Management
• Experience with a focus on heavy civil/infrastructure/transportation projects
• Strong hands-on experience with Microsoft Office tools
• Experience working in Oracle Primavera Unifier
• Working experience with Sound Transit
• Strong interpersonal skills to work effectively as a team with peers, management, DB Contractor and Owner
• Highly organized and able to process multiple changes in parallel
• Working experience in contract administration
• Good knowledge of change management principles, methodologies and tools

Qualifications: BA in Organizational Psychology with 5 years of Experience

• Professional experience in change management, with modern, agile organizational change management techniques, strategy and implementation
• Excellent understanding of methodologies and approaches used in adult learning, change management and project management
• Excellent spoken and written communication skills including the ability to articulate messages clearly to various audiences
• Proficiency with Microsoft Office Suite
• Ability to build, influence and work with a variety of internal and external teams and partners
• Ability to work effectively, whether independently or as part of a team
• Ability to embrace change and role-model desired behaviors
• Ability to plan tactics, set priorities and perform tasks in a fast-paced environment
• Demonstrated competency in the implementation of evidence-informed practice in areas such as change management, employee engagement, cultural transformation, business redesign processes, learning and innovation

Qualifications: BA in Human Resources Management with 6 years of Experience

• Extensive change management experience and business transformation in a regulatory or not-for-profit environment
• Extensive experience working with senior leaders to advise and coach, particularly about effective change leadership.
• Extensive experience developing and executing change management activities including communications and training plans.
• Ability to work at a strategic level, liaising with stakeholders to identify potential change impacts and ensure change plans are in place.
• Ability to work in an environment where multiple stakeholders may be resistant to change, and need effective communications strategies.
• In-depth knowledge of current change management methodologies, principles, practices, processes, tools and templates.
• Resourcefulness, ability to multitask, and strong consulting skills.
• Ability to communicate effectively, excellent written and verbal communication skills, including negotiation, influencing and presentation skills
• Strong ability to facilitate small to large-sized groups and discussions.
• Considerable experience communicating the change story effectively with multiple stakeholders at different levels within and external to an organization.

Qualifications: BA in Management Information Systems with 5 years of Experience

• Experience working in Change Management within an advisory role
• Strong command of both written and spoken
• Be a collaborative team player.
• Have solid leadership skills and an adaptive mindset.
• Be motivated towards continuous learning.
• Thrives in a collaborative, high-performance environment.
• Excellent organizational and multi-tasking skills.
• Strong presentation and report-writing skills.
• Flexible and adaptable and able to work in ambiguous situations
• The ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal

Qualifications: BA in Communication with 4 years of Experience

• Proven Change Management consulting experience.
• Strong leadership, communication, active listening, and interpersonal skills.
• Ability to clearly articulate messages to a variety of audiences from entry-level users to C-level executives.
• Organized with a natural inclination for planning strategy and tactics 
• A strong attention to detail in high-pressure situations.
• Learning mindset with a desire to advance to a role leading client engagements.
• Working experience using Google Workspace
• Formal change management and/or project management accreditation
• Considerable experience with transforming organizational and customer experience
• Extensive experience using Microsoft Office software (MS Access, Excel, PowerPoint, Word) at an advanced level.

Qualifications: BA in Project Management with 8 years of Experience

• Experience with workforce management/HR/Rostering solution implementations
• Proven success and high-level experience in workforce management (preferably rostering) transformational change management and leadership
• Proven experience in the development, documentation, implementation and evaluation of change management strategies, tools and artifacts in a large-scale complex project environment focussed on workforce management (preferably rostering) transformation.
• Demonstrated ability to ensure workforce management transformation design aligns with best practice methodologies, leveraging technology solutions and lessons learned.
• Ability to establish and maintain stakeholder relationships and cross-team collaboration to support effective business change and transition
• The ability to influence key stakeholders in an environment of change.
• Advanced communication skills with demonstrated ability to provide advice, consultation and collaboration with senior management and a diverse range of stakeholders on complex and strategic issues.
• Demonstrated capability in change planning, analysis, interventions, resistance management, conceptualization and problem-solving, and management of multiple deliverables within agreed priorities, timeframes and accountabilities.

Qualifications: BA in Industrial/Organizational Psychology with 10 years of Experience

• Organizational Development/Change Management working experience leading projects
• Working experience and knowledge of change management principles, methodologies, and tools
• Experience conducting change impact analysis, assessing change readiness, crafting audience-specific communications and identifying key stakeholders.
• Working knowledge of the Prosci ADKAR model and familiarity with project management approaches, tools and phases of the project lifecycle
• Experience in end-to-end SAP SuccessFactors project implementations
• Experience introducing change management (i.e. concepts, processes, etc.) to an organization
• Have Change management certification or designation, and Prosci Certification
• Exceptional communication skills – both written and verbal
• Organized with a natural inclination for planning strategy and tactics
• Problem-solving and root-cause identification skills
• Team player and able to work collaboratively with and through others with resilient and tenacious

Qualifications: BA in Psychology with 7 years of Experience

• Previous experience and knowledge of change management principles, methodologies, and tools in the Fashion & Luxury and/or Retail industry
• Must have Management certifications
• Exceptional communication skills, both written and verbal
• The ability to clearly articulate messages to a variety of audiences
• Excellent active listening skills and ability to establish and maintain strong relationships, create trust, and reduce resistance to change
• Flexible and adaptable with the ability to work in ambiguous situations
• Dynamic, transformational mindset, able to take controlled risks to make a difference
• Team player and able to work collaboratively with and through others
• Expert in using all Microsoft Office applications, especially PowerPoint, Excel, Word, Outlook

Qualifications: BA in Sociology with 9 years of Experience

• Consulting experience in large-scale organizational change efforts with demonstrated results
• Organizational change management or organizational design/development certification
• Demonstrated aptitude for digital tools and new technologies
• Proven ability to build strong, trust-based relationships
• Active listener and persuasive to move others toward a common goal
• Able to quickly learn new methodologies organizations and tools, critically think about problems and develop strong mitigations
• Able to articulate complex concepts in simple, innovative and engaging ways
• The ability to execute tactically and maintain strategic alignment
• Exhibits personal ownership, effectively prioritizes, overcomes hindrances and delivers.

Qualifications: BA in Business Psychology with 8 years of Experience

• Strong experience with ITSM tools (Remedy).
• Experience in Change Management Governance – Running/Attending Change Advisory Board meetings.
• Excellent writing skills with the ability to communicate information security/cybersecurity risks/issues to senior management and potentially non-technical audience
• Demonstrable understanding of Service Management methodologies and best practices.
• Strong understanding of other ITIL Service functions - Incident and Problem Management.
• Strong Reporting skills with the ability to produce analytical and performance reporting for Management consumption (Remedy/eSmart).
• Ability to perform Thematic Analysis as well as strong trend analytical skills.
• Highly proficient/Expert skills in Microsoft Excel.
• Demonstration of a professional, team-oriented approach coupled with strong self-motivation and personal initiative.
• Be flexible, responsive, and enthusiastic, can work alone and as part of a team and foster positive relationships.

Qualifications: BA in Organizational Leadership with 10 years of Experience

• Cyber security or information security domain knowledge
• Exhibit strong relationship management and interpersonal skills
• Self-starter, organized, versatile, and capable of performing work with minimal management oversight
• Excellent time management skills and ability to juggle multiple, competing priorities
• Operates with a sense of urgency and has a strong attention to detail
• Ability to “connect the dots” for others across multiple data points, make connections upstream/downstream that may not be easily noticeable 
• Must have CISSP, CRISC, CISA, CISM certification or similar
• Must have ITIL v3/v4 Foundation certified
• The ability to work with technical and non-technical business owners
• Ability to work in a highly visible and fast-paced environment, where business needs/priorities may change, and the path forward is not always black/white

Qualifications: BA in Operations Management with 6 years of Experience