• Develop a strategic and sustainable change management framework including communication, training, leadership engagement, gamification and adoption reporting
• Develop and seek approval for the program change management roadmap
• Improve the approach and roadmap based on data
• Drive execution of the change management initiative across various departments and stakeholders
• Drive execution of communication roadmap across all internal media, leveraging content, print, video, internal social media, etc.
• Create and animate an internal “customer advisory board”
• Report on process and technology adoption, as well as the effectiveness of the project to leadership and project stakeholders
• Provide guidance, consulting and coaching to the different project owners on change management approach
• Directly create selected communication artifacts and materials as well as strategic training programs
• Document relevant business processes according to the program needs

Skills: Change Management Strategy Development, Roadmap Development and Approval, Data-Driven Approach, Execution Leadership, Communication Strategy, Stakeholder Engagement, Adoption and Effectiveness Reporting, Consulting and Coaching

• Design and lead stakeholder analyses and assessment efforts and map and synthesize findings
• Design and lead organization and job impact analyses with the goal of supporting re-alignment of an organization
• Actions in support of desired business changes
• Assess organizational cultures, capabilities, and alignment
• Effectively tailor change management approaches
• Develop and execute change management strategies and plans 
• Communications, training, and coaching, working closely with client communications, HR and organization development teams
• Develop leadership engagement and action planning and actively engage senior leaders as sponsors of change
• Design, mobilize, and manage a network of change advocates
• Manage change readiness and adoption baseline, measurement, and monitoring 
• Assess effectiveness and ROI of business readiness activities

Skills: Change Management Expertise, Stakeholder Analysis and Engagement, Organizational Impact Analysis, Cultural Assessment and Alignment, Leadership Engagement and Sponsorship, Change Advocacy and Mobilization, Change Readiness and Adoption Management, ROI Evaluation and Effectiveness Assessment

• Participate, lead, and contribute to agendas and presentation of organized meetings, sharing information, guidance, point of view and expert recommendations.
• Provide positive influence, drive change acceptance, and remove barriers to change adoption.
• Navigate, socialize, and support change and change management endeavors using specific methodology.
• Apply skills to include data gathering and analysis and expert communications with an emphasis on relationship development building and growth.
• Contributor to intellectual capital
• Identification of new opportunities to create and deliver value to the client.
• Identify secondary service offering potentials while supporting primary assignment.
• Provide delivery and operational excellence by producing exceptional service.
• Service Management team support and guidance with relevant processes.
• Managing projects in relations to Service Management tools and processes
• Responsible for identifying risks to the successful achievement of the plan and, where found, proposing actions for mitigation
• Stakeholder management, responsible to produce reports and updating the project board

Skills: Facilitation and Presentation Skills, Change Management, Change Methodology, Data Gathering and Analysis, Relationship Building, Strategic Thinking, Operational Excellence, Risk Management and Reporting

• Apply a structured change management approach and methodology. 
• Review and log all changes and assess the change impact
• Complete change management assessments
• Develop a set of actionable and targeted change management plans including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
• Manage the Configuratoin and Asset Management processes for Lidl GB
• Prepare and provide relevant reports to senior management
• Support the wider IT team in maintaining accurate Configuration and Asset Management database
• Work closely with the global IT on improving auto-discovery tools to aim for accuracy
• Provide training and guidance to the wider IT department
• Assist with the creation of operational documentation (e.g. service desk knowledge documents) and provide training and guidance to the wider IT department
• Conduct proactive and reactive Problem Management analysis
• Support the wider IT department in Problem identification and elimination in order to minimise impact on IT services

Skills: Change Management, Configuration and Asset Management, Reporting, IT Support and Collaboration, Problem Management, Process Improvement, Training and Development, Documentation and Compliance

• Drive positive business performance through the planning and execution of business integration initiatives
• Apply structured change management approach and methodology to accelerate change
• Execute and measure success of change management striving for sustained quick adoption of changes in business processes
• Engage stakeholders to meet organizational goals through effective planning, execution, and on-time/on-budget delivery of initiative
• Identify change opportunities and apply strategies to increase the speed of adoption
• Conduct assessment of progress, evaluate results, and plan adjustments needed to maximize success
• Provide significant input in the development of communication plans, sponsor roadmaps, stakeholder assessments, engagement/training plans, and change readiness
• Administer measurements systems to track adoption, utilization, and delivery of synergies
• Ensure alignment with change philosophy, tools and processes utilized within the enterprise
• Build trusted relationships with clients and colleagues
• Collaborate with project management team to ensure change strategies are integrated with delivery
• Oversee and have accountability for the successful completion of all aspects of assigned project work
• Effectively facilitate meetings, demonstrating brainstorming/consensus-building skills, and interacting with the client’s executive level project sponsors
• Exercise independent judgment and take the lead role on the project with minimal direction from an Acumen Solutions Engagement Director or Engagement Delivery Manager

Skills: Change Management, Stakeholder Engagement, Strategic Planning, Evaluation and Adjustment, Communication and Planning, Measurement and Analytics, Relationship Building, Project Leadership

• Develop and execute holistic change strategies for complex transformation initiatives
• Build and facilitate stakeholder relationships to partner in the development and execution of change strategies
• Drive cross-functional stakeholder alignment, engagement and buy-in
• Conduct change readiness and impact assessments, sponsor assessments, and stakeholder interviews to identify adoption barriers, needs, and gaps that inform change strategies
• Define appropriate and dynamic communication strategies and manage the execution of communication plans including the creation of communication collateral
• Define relevant engagement strategies and manage the execution of engagement plans including the creation of engagement collateral
• Define appropriate training strategies and manage the execution of training plans
• Develop end-user training documentation (training presentations, user guides, tip sheets)
• Lead training sessions for a variety of audiences including Train the Trainer and End User Training via a virtual meeting platform and in person
• Coordinate e-learning initiatives included in projects where needed
• Support and engage client senior leaders, coach managers and supervisors on change management best practices and articulate the value of change strategies
• Build capacity with clients to sustain change management practices within their organization
• Identify risks, and develop and communicate mitigation strategies to project team and client team

Skills: Change Management Expertise, Stakeholder Relationship Building, Cross-Functional Leadership, Assessment and Analysis, Communication Strategy Development, Engagement Strategy Implementation, Training Strategy and Delivery, Risk Management and Mitigation

• Work with clients to help them understand their change readiness and to articulate the case for change
• Facilitate workshops to help clients think through their business and change challenges
• Help clients understand their level of business and maturity through conversations and assessments
• Co-design and deliver an organisation and people-focused change strategy and plan to enable the business to transform to future ways of working
• Engage and collaborate with stakeholders to ensure that are aware of the changes and how it impacts them
• Work with partners and clients to translate technology-enabled business change into meaningful change, training, and communication initiatives
• Assist the client in implementing change – pre and post the change, and in sustaining change and benefits achievement
• Collaborate with internal communications to maintain awareness and consistency across all CSOD communications
• Create Sales Effectiveness and GFO internal and external communications that align to the CSOD brand image and remain consistent with corporate messaging and strategy
• Collaborate closely with Talent to enablement strategies and request that will impact GFO teams
• Integrate change management and communication activities into Sales Effectiveness project plan

Skills: Change Management Expertise, Facilitation and Workshop Leadership, Stakeholder Engagement and Collaboration, Communication and Messaging, Integration and Project Management, Client Relationship Management, Training and Enablement, Analytical and Assessment Skills

• Develop Communication /Change Strategy and roadmap that improves adoption of GFO initiatives and programs
• Apply a structured methodology and oversee change management activities
• Operationalize change management and communication strategy by creating tools and processes that are repeatable, scalable, predictable, and measurable (should include stakeholder analysis templates, email templates and banners, calendar view of communications by audience, etc.)
• Develop and implement communication campaign and strategy, monitor success
• Establish communication protocols and initiatives that increase and drive adoption
• Deliver biweekly/monthly consolidated GFO broadcast
• Draft and send global GFO & Sales Effectiveness email announcements, workplace postings and consolidated newsletters
• Create framework that assists managers by empowering them with information ahead of their associates including design, development and delivery of management communications.
• Create consistency and standards (toolkit) that all programs and training launched will include
• Provide recommendations of which channels should be used to achieve overall learning and adoption
• Work closely with Sales Effectiveness and GFO management to conduct impact analysis, and assess change readiness for each program launched
• Provide quarterly metrics that illustrate data and recommendations
• Create actionable deliverables for communication plan, training plan, and sponsor roadmap
• Work closely with instructional designer to optimize the use of data sheets, job aids, instructional guides, etc.
• Establish a regular stakeholder outreach and engagement initiative to maintain awareness

Skills: Change Management Expertise, Communication Strategy Development, Operational Excellence, Stakeholder Engagement, Metrics and Analysis, Content Development and Management, Collaboration and Teamwork, Continuous Improvement

• Leading some of the delivery of a workstream of change management projects within a Workday environment by supporting clients
• Defining the vision, understanding and capturing the impacts, assessing the readiness and providing the support and training needed to help people work differently
• Understanding people’s needs, visualising how to engage with Workday
• Identifying moments that matter and ensuring changes being driven by Workday are being captured and documented appropriately
• Measuring the effectiveness of Workday and providing insight to deliver the intended change both pre, during and post go-live
• Designing and delivering communications and engagement activities
• Supporting the Client team on change readiness activities, helping prepare the affected business areas for transition to new ways of working driven by Workday.
• Developing skills in a change management specialism 
• Supporting business generation by identifying sales opportunities through client and internal networks.
• Promoting  offering and services and developing the capability within the organisation

Skills: Change Management Expertise, Impact Assessment and Readiness, Stakeholder Engagement, Change Documentation, Effectiveness Measurement, Communication and Engagement, Change Readiness Support, Business Development

• Lead the creation and implementation of change management strategies and plans that maximize employee adoption and usage and minimize resistance.
• Lead the application of transformation principles, methods, and diagnostics in the disciplines of change leadership, process/system integration, and organization design.
• Lead the translation of client business strategy into specific transformation change management strategy, goals, and deliverables.
• Lead the design, implementation, and advancement of large-scale transformation and change initiatives.
• Lead multiple large, complex projects with diverse stakeholders and project partners.
• Review diagnostic approaches to discover engagement approaches, impacts, benefits, and barriers to influence adaptation and adoption of solutions.
• Lead the integration of the transformation resource plan into the overall project plan.
• Lead the change management transformation contributions and deliverables to meet client needs.
• Lead in identification, analysis, and preparation of risk mitigation tactics.
• Lead coaching efforts for external clients.
• Lead the evaluation and ensure user readiness process.
• Present challenges and issues to stakeholders.

Skills: Change Management Strategy Development, Transformation Leadership, Strategic Alignment, Project Management, Diagnostic and Analytical Skills, Integration and Coordination, Risk Management, Stakeholder Engagement and Communication

• Good knowledge/appetite for some of the following themes
• Knowledge of portfolio management (translating numbers into legible MI, dashboard, analysis)
• Knowledge of End-to-end project management
• Knowledge of Change management
• Knowledge of Stakeholder management
• Knowledge of IT architecture/cloud
• Excellent communication, analytical and team skills.
• Enjoy solving complex tasks while working in an orderly and mannered fashion
• Pleasure in combining technological Know-How with strategic analysis and realization
• Works independently as well as in teams to complete the job on time and to the required quality level
• Excellent presentation and moderation skills
• Native in Mandarin, Fluency in English and Cantonese
• Exceptional skills with MS Office

Qualifications: BA in Organizational Behavior with 4 years of Experience

• Experience in change management, project management, talent management, and/or organizational development
• Experience in interacting directly with executive stakeholders.
• Experience and knowledge of change management principles, methodologies and tools.
• Experience working with senior leaders on major change initiatives with significant visibility.
• Experience working in large, complex, global, matrixed organizations with a distributed workforce.
• Ability to have difficult conversations with individuals at different organizational levels in a constructive way.
• Ability to influence others.
• Ability to think strategically and act tactically
• Excellent written and verbal communication skills.
• Ability to manage multiple change projects at one time.
• Teamwork and cross-functional team leadership abilities.
• Strong project management skills.
• Demonstrated change management leadership abilities.

Qualifications: BS in Business Administration with 3 years of Experience

• Strong communication skills in English, conceptual ability and ability to work well with stakeholders at all levels
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint)
• Excellent interpersonal skills and the confidence to deal with people at all levels
• Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements
• Ability to multi-task and work with constant deadlines
• Collaborative approach to work across functions and levels across departments and ensure a productive work culture
• Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders
• Comfortable with uncertainty and experimentation
• Procedural & product knowledge
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience and knowledge of change management principles, methodologies and tools
• Experience in a contact center environment

Qualifications: BA in Psychology with 4 years of Experience

• Exceptionally strong stakeholder management skills with the ability to engage effectively at all levels
• Strong data analytical skills analysing quantitative and qualitative data to drive insights that inform business decision making.
• Ability to think strategically and drive practical outcomes
• Confident communicator, who is comfortable to use different mediums to present ideas that support the corporate vision and support the strategic narrative.
• Passionate about being at the forefront of change, and ready to deliver practical advice that speaks straight to the heart of client business issues and deliver innovative results.
• Collaborative by nature and enjoys working in an innovative environment.
• Problem solver by nature and want to join a resources company that values the kind of people who reimagine the possible for business stakeholders.
• Continuous improvement mindset and some technology-savvy
• Approachable and personable individual
• Experience working successfully with senior stakeholders
• Demonstrated ability to lead medium to large teams

Qualifications: BS in Human Resources Management with 5 years of Experience

• Experience in Management Consulting
• Proficiency in Microsoft Word, PowerPoint, Visio, SharePoint and Excel
• Strong written and verbal communication skills
• Demonstrated ability to successfully work with senior-level audiences
• Collaborative and proactive attitude
• Exceptional analytical problem-solving skills
• Demonstrated Project Management and Organizational skills
• Ability to meet and pass requirements for a Public Trust
• Ability to relocate to the Washington DC area
• Ability to work in virtual platforms including Zoom, MS Teams, Cisco Webex
• Ability to use other technology for virtual teamwork (such as Miro and others)

Qualifications: BA in Sociology with 2 years of Experience

• Experience working with enterprise customers
• Experience with a variety of change management models and methodologies (ADKAR, Kotter’s, 7 S, etc.)
• Proven ability to communicate, present to, and influence key stakeholders at all levels of the organization, including C level executives
• Understanding of HR software (HRIS, HCM, ATS, LMS/LXP, etc)
• Advanced problem-solving skills and verbal and written communication skills
• Excellent presentation and listening skills
• Proven history of leveraging and growing a client base, organic business development responsibilities
• Expert business operations skills
• Expertise within organizational assessments, workforce planning and organizational design that allow for capability development and organizational scaling
• Experience designing business processes, decision making and interactions that drive business strategy and outcomes
• Ability to lead the design and facilitation of strategic planning sessions-helping align leaders around a shared mission, vision and strategy of a business unit
• Proven experience in large-scale, complex business transformation and/or technology adoption efforts

Qualifications: BS in Management Science with 4 years of Experience

• Experience working with clients and/or stakeholders, 3
• Experience in project leadership (there will be commensurate responsibilities and compensation based on years of experience)
• Excellent communication, active listening and emotional intelligence skills
• Experience performing change assessments and implementing change management programs
• Experience with organizational design
• Experience in established technology and product departments with mature program management processes and standards for both Agile project methodologies
• Cross-functional team collaboration
• Flexible with domestic and international travels
• Ability to analyze data, discern trends, derive conclusions and effectively convey to non-experts.
• Advanced knowledge of Word, Excel, Outlook, and PowerPoint.

Qualifications: BA in Communication Studies with 3 years of Experience

• Experience creating videos, animations, infographics, presentations, or related products.
• Experience with strategic communications and strategic planning.
• Experience leading and supporting change management efforts on organization-wide initiatives for complex organizations. 
• Experience in influencing Senior Leaders to align them around change
• Expert knowledge of understanding engagement theories and practices, people strategies, and organizational effectiveness and design.
• Experience coordinating change activities across multiple departments and change practitioners to create a consistent approach and change strategy. 
• Bee a flexible and adaptable team player, able to work in ambiguous situations, and able to work collaboratively with and through others.
• Excellent written and oral presentation and communication skills with the ability to produce artifacts that communicate in easy to understand business terms to all levels of management, including senior leaders
• Excellent analytical skills and strong attention to detail. 
• Problem-solving and root cause identification skills
• Experience in marketing, branding, and change communications for a high-tech or technology-based company.
• Experience working with IT on a business unit level.

Qualifications: BA in Industrial and Organizational Psychology with 6 years of Experience

• Experience with large-scale organisational change and project implementation
• Knowledge in change management strategy and process for large scale multi-country engagements
• Experience in managing communications, stakeholder engagement, organizational design and executive alignment for large scale change initiatives
• Experience in leading and owning the development, delivery and training in technology rollouts.
• Experience and understanding of the Africa business environment and uniqueness of issues
• Proven track record in a similar role
• Project experience in challenging and diverse work teams
• Exceptional interpersonal skills with the ability to add value, influence change, innovate, visualize and drive results
• A good knowledge of PwC's risk management policies, independence rules and systems will be an advantage
• Problem solver, Team player, results oriented and solutions orientated
• Ability to handle complexity and uncertainty
• Excellent communication skills (verbal, presentation and written) and the ability to work as part of various teams are various levels
• Ability to work independently
• Passion for sharing knowledge and building a high-performance culture

Qualifications: BA in Economics with 4 years of Experience

• Support recurring operational actions within the OneStream CPM 2.0 platform
• Develop and implement change management and communication strategies.
• Provide subject matter expertise to change management activities, including creation of plans and strategies for roll-out strategies
• Proven record of success in Business Transformation, Learning and Development, or Organizational Development project delivery
• Strong ability to work well in cross-functional teams, including the ability to engage with both technical and non-technical stakeholders
• Experience advising and delivering change projects as part of a long-term strategic partnership with leading financial institutions
• Excellent communication skills with the ability to liaise and influence a range of internal and external stakeholders across an organizational hierarchy
• Strong demonstrated ability in PowerPoint, Excel, MS Project and other Microsoft tools to develop work plans, articulate complex issues, and analyze data
• Be detail oriented, flexible, proactive, and multi-task to quickly adapt to changing client priorities and respond to ad hoc requests.
• Generally Accepted Budgeting and Accounting Principles/Accounting Education Background is a plus
• Experience working in an Agile framework and tools
• Experience with software development lifecycle
• Experience with OneStream CPM 2.0 

Qualifications: BA in Project Management with 5 years of Experience