CHANGE MANAGEMENT JOB DESCRIPTION

Change Management Analyst Duties:

• Create and implement change management strategies and plans for complex, large-scale IT projects; identify, analyze, prepare risk mitigation tactics and manage anticipated resistance
• Assess the current state how change impact occurs, and develop/complete change management assessments to ensure employee readiness, adoption, and usage of IT solutions
• Create key change management project deliverables (plans and content/materials) related to communications, sponsorship, coaching, training, and resistance management to identified stakeholder groups
• Collaborate with the IT PMO’s technical project managers and business sponsors to integrate a change management framework and activities into the project plans, track and report risks and issues, and manage project stakeholders
• Define and measure project success metrics; monitor change progress and change load of the IT PMO project portfolio, project benefits, change management activities scheduled, completed and outcomes at both the individual and organizational levels
• Coordinate efforts with other specialists and business units, including the organizational strategy and execution team, internal communications team, technical training and adoption team, and other IT PMO project teams
• Ensure consistent, coherent presentation of IT projects for a variety of audiences communicating in multiple languages and cultural settings
• With the technical training and adoption team, determine learning objectives and training approaches for employees; ensure training plans and content/materials are correct and consistently support learning objectives for each IT project
• Support and coach senior leaders, people managers, project managers, and employees in their roles related to change initiatives
• Facilitate meetings, deliver presentations, and lead training sessions as needed.

Change Management Analyst Roles:

• Bachelor’s Degree or Masters’ Degree in Organization Psychology, Business Administration, or related field
• Change management certification (CCMP, Prosci, or equivalent)
• 3+ years of experience managing best practice organizational change, leadership coaching, change management, communications, organizational development, and/or business readiness programs
• Experience leading large-scale, multi-location organizational change efforts
• Experience and knowledge of change management principles, methodologies, and tools
• Proven track record of inspiring trust and moving stakeholders toward a common vision or goal
• Ability to work effectively between business units and across all levels of the organization
• Strong presentation, verbal and written communication skills with the ability to clearly articulate messages to a variety of audiences
• Cloud-based ERP experience (Workday and/or Salesforce) preferred
• Proficient with MS Office suite and video production software
• Able to establish and maintain strong relationships with executive sponsors
• Exceptional communication skills (written and verbal)
• Meticulous attention to detail
• Flexible and adaptable; able to work in ambiguous situations
• Proactive, creative problem solving and root cause identification skills
• Team player able to work collaboratively with and through others

Change Management Consultant Functions:

• Accompany clients in the reflection and definition of their global change management strategy to define a tailor-made and "end-to-end" support
• Contribute to the development and implementation of a change management framework (tools, models, guidelines)
• Facilitate workshops with teams and stakeholders to identify impacts, risks and challenges;
• Implement all change management levers to mobilize and engage key project stakeholders
• Carry out change management activities including stakeholder identification, impact analysis, risk assessment on human and organizational aspects, implementation of communication and training plans and preparation/transition towards the implementation of changes
• Coordinate activities and ensure the production of deliverables
• Ensure the quality of deliverables and produce progress reports. Define and measure success criteria and track change progress for each project
• Manage and track the progress of change management deliverables in conjunction with project governance, and ensure the integration of activities and deliverables into the overall project schedule
• Propose action plans to achieve the set objectives in the face of unforeseen situations and potential risks
• Take charge of business development opportunities and position our offers on the market

Change Management Consultant Knowledge and Experience:

• Profile and required qualities
• University degree, BAA, DESS, M. Sc., MBA
• Proven experience of at least 2 years or more in change management, preferably in a consulting company, and you are willing to invest in order to enrich your expertise in change management in challenging projects and to quickly gain responsibilities
• Good knowledge of change management methodologies, models, techniques and tools
• Autonomy, adaptability, very good listening, analysis and synthesis skills, strong sense of customer service, good interpersonal skills, creativity and curiosity are essential assets
• Ability to present in front of groups of all hierarchical levels;
• French and English language (oral and written)

Complex transformation projects depend on Change Job Description to ensure effective stakeholder engagement and successful organizational adoption.

Change Management Coordinator Roles:

• Analyze, investigate and review potential changes to the various contracted scopes of work as reflected on the purchase orders for owner furnished equipment
• Appraise cost and schedule impact of potential changes by working with relevant discipline experts and developing the corresponding estimates per engineering, procurement, fabrication, construction, and CSU impact to compare against Contractor's submission
• Assess deviations from base scope of work to determine the justification of the change
• Coordinate multi-discipline reviews to evaluate potential changes to provide final recommendation for execution of the change
• Prepare exhibits and other backup documentation for change order justification
• Work with the cost control team, track the man-hours and costs of direct and indirect labor, materials, tagged equipment, subcontractors, etc., incremental delta as a result of executed changes
• Budget and forecast costs related to change order work, work closely with project controls team in preparing monthly and quarterly forecasts and reporting

Change Management Coordinator Experience and Requirements:

• Bachelor's Degree in Construction Management or Engineering
• 5+ years of relevant experience in cost analysis/estimating as related to change management
• Ability to maintain discretion and confidentiality at all times
• Understand and interpret contract documents and IFC drawings
• Experience with tracking back charges between contractors
• Computer knowledge and proficiency in Microsoft Office products
• Understand the project estimate, cost report budgeting and schedule
• Intermediate estimating skills and understanding of field operations
• Proficient in reconciling potential changes against quantity reviews reporting
• Strong written and verbal communication skills
• Functions effectively as part of a team
• Ability to develop and maintain relationships with stakeholders
• Exhibits strong leadership qualities
• Excellent time management and organizational skills
• Strong decision making/problem solving skills with an ability to communicate complex issues to a non-technical audience.
• Strong negotiation skills
• Excellent understanding of cost reporting/forecasting
• Exceptional attention to detail
• Understand base scope of work and base estimate and cost report

Change Management Consultant Details:

• Leading the Change Management workstream for a global Recruitment system implementation project
• Leveraging experience and knowledge of how people and organizations manage change
• Tailoring methodology and interventions to adapt effective change management throughout the organization, resulting in greater impact, adoption, and value realization of key initiative/s
• Performing stakeholders’ analysis and change impacts assessment
• Creating future-state process documentation by leveraging current project collateral, sitting in testing sessions, and collaborative discussions
• Developing and executing a Change Management plan, including process documentation, communication, and training plans
• Designing and executing Communications, to ensure the message reaches all impacted groups in partnership with HR and project stakeholders
• Collaborating among diverse teams on a global, highly diverse scale
• Planning and coordinating trainings, to ensure all users are properly prepared and trained
• Measuring progress and effectiveness of change management activities and business readiness
• Supporting people and functional groups in the adoption of change, use of new tools or new ways of working through hands-on work, and delivering tangible outcomes
• Creating and delivering effective business engagement, communications, and learning deliverables
• Reporting status on progress and risk/issue management and mitigation

Change Management Consultant Experience and Qualifications:

• Bachelor’s degree required.
• Preferred candidates will have a minimum of 10 years of experience in leading large-scale and complex transformative programs.
• Consulting background is a plus.
• Relevant experience in change management related to transformation programs (stakeholder assessment, change impact analysis, organization design, communication planning and execution, training support and business readiness)
• Excellent English communication skills (written & spoken)
• Excellent interpersonal and written/verbal communications competencies
• Demonstrated ability to manage time and multiple commitments/priorities simultaneously
• Demonstrated ability to work in a “lean” environment independently and with minimal to no supervision
• Proven ability to work creatively and analytically in a problem-solving environment
• Demonstrating strong bias for action (“doing” and not just managing)
• Proficiency with Microsoft Office applications (Outlook, PowerPoint, Word, Excel, Project)
• Proficiency with diagramming applications such as Visio and Lucidchart

Change Management Manager Roles:

• You will be instrumental in shaping the employee journey and fostering a new culture towards Servant Leadership.
• Manage and execute integrated projects from start to finish, serving as the primary point of contact between all teams to ensure deliverables & components are on track and within scope.
• Track and communicate project status, risks, and emergent issues that are readily accessible and current. Ensure shared understanding of project goals and success criteria across the project team. Maintain comprehensive project documentation, including file management and structure
• Act as focal point of contact to the front liners enrolled into specific programs to provide them with guidance and mentoring, support them addressing any work-related challenges and ensure they get the right experience that would set them up for success.
• Analyze and solve problems related to projects, including identifying better ways of working for existing processes.
• Communicate and collaborate closely with key stakeholders within the HR community and the business to provide information required and ensure projects’ success
• Challenge conventional thinking by fostering a culture of bold creative problem solving. Stay up to date on industry best practices and tools to identify shifting priorities and opportunities.
• Host project meetings and deliver regular reports to communicate project status to stakeholders within and beyond the project team
• Escalate and proactively demonstrate the ability to influence a recommended approach to resolve issues that serve as roadblocks and/or place project objectives at risk
• Perform project close-out steps including identifying lessons learned and best practices to ensure the success of future projects and optimize the project management experience
• Perform regular market visits and report back different observations, feedback, challenges coming from the ground that could be incorporated and/or addressed through existing or new initiatives.

Change Management Manager Requirements:

• 3-5+ years of formal or informal project management experience or the equivalent of work
• Ability to identify issues, know when to ask for help, and resolve problems quickly
• Strong critical thinking skills to tease out the risks in plans, identify potential blockers, and ensure on time project delivery
• Experience with Project Management tools
• Proficiency in building presentations
• An ability to bring levity and joy to projects
• Strong stakeholder management, aiming for win-win solution
• Excellent communication, influencing and presentation skills
• Knowledge of retail & fashion business
• Communicate with candor and value open debate to ensure the best ideas come to life, collaborating with stakeholders
• Self-starter enthusiastic and pragmatic
• Proficient in the English language

Change Management Specialist Responsibilities:

• Promotes the vision with a benefit framework linking the adoption to successful business outcomes.
• Employs a structured CM methodology to facilitate change and promote dedication to adapt the change; tailoring this methodology to be culturally appropriate for the enterprise and team.
• Prepares for change by assessing the magnitude of change and the organization’s change readiness.
• Participates in communications strategy and plans to ensure all employees are fully aware of impending changes.
• Applies technical and industry knowledge in the areas of Adult Learning, Change Management, Organizational Development and Learning & Development to drive experience-centric change strategies.
• Performs quantitative assessment of change success and change adoption.
• Solicits feedback from stakeholders to determine the success of CM activities and ensure that behavioral changes align with strategic objectives.
• Build long-term business relationships with key partners and drive responses across the full lifecycle of the implementation for multiple initiatives.
• Actively engage in the development and innovation of Change Management methodologies to support implementation and adoptions of various initiatives.
• Plan and help measure the successful change adoption within the impacted departments.
• Quantitative and qualitative analysis to implement data-driven change models.
• Remain nimble and adaptable to build programs and strategies that can keep up with the evolving demands of our business
• Support core portfolio processes related to collaborative planning and tracking
• Ensure end results are of the best caliber with clearly articulated success measures and quantifiable benefits

Change Management Specialist

• BS/BA degree. Marketing, Communications, Business, or Finance degree is desired.
• 2+years of CM hands-on experience.
• 6+ years’ experience.
• Prosci/CM certification is preferred but not required.
• Experience in cros-functional areas or participating of cross-function global initiatives.
• Solid understanding of training methodologies, approaches, and tools.
• Must be a solid teammate collaborates with colleagues in other locations.
• Self-starter and determined to following through on commitments to delivering high quality work in a dynamic fast paced environment
• Excellent demonstrable interpersonal skills and the ability to build relationships at all levels in the enterprise
• Past experience supporting initiatives for change in ERP, SAP, or SAP Central Finance is helpful
• Travel 10%

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