CHANGE JOB DESCRIPTION

Change Analyst Duties:

• Perform change evaluation on complex medium and high risk changes - analyzing the testing, scheduling, implementation methodologies, and risks to business services.
• Review and approve change requests: Analyze change requests and make recommendations (approve/deny/modify) based upon conformity to policy, assessed risk, readiness, and completion of ticket data.
• Monitor and evaluate the change management service including planning, scheduling, evaluating, approving and implementing activities.
• Facilitate meetings to plan and schedule changes.
• Collaborate with Project Management, business stakeholders, and Business Relationship Management to ensure change schedules align with NFCU goals, strategies and priorities.
• Manage production change windows.
• Coordination production implementation conference bridges: work with technical teams to build an implementation bridge, manage conference bridge, and direct the execution of all planned steps.

Change Analyst Qualifications:

• Experience in software development and software quality assurance
• Sound judgment when assessing the risk and readiness of submitted changes
• Broad IT background
• Experience working in a collaborative team environment with urgent requests and shifting priorities
• Experience creating implementation plans and coordinating production implementations
• A keen eye for detail and accuracy
• Ability to communicate effectively in writing and verbally with consumers and stakeholders of the Change Management service
• Experience with ITIL and Change Management processes

Change Business Analyst Roles:

• Identify and clarify the change impact of the business regarding the new ways of working:
• Perform data driven assessments of the current state of implementations of our Service Orchestration program to identify gaps and improvement opportunities
• Research how proposed changes might impact the business to support the Change Impact Assessment preparation and limit potential risks
• Execute change management activities according to regional and global strategy:
• Support employee change journey of the program through: analysis, design, implementation, hyper-care and benefits realization phases
• Serve as a performance change agent and coach to guide teams through data driven continuous improvement activities, Lean Visual Management and Capacity Planning
• Measure the success of change initiatives and strategies and implement corrective actions:
• Establish and improve key performance indicators to better identify, measure, and improve the effectiveness of change embedment
• Identify resistance and performance gaps and develop/implement corrective actions
• Build and maintain relationships with different stakeholders who have accountability for program execution by providing regular, accurate and appropriate reporting on the change management progress, risks and issues

Change Business Analyst Experience and Requirements:

• From 2-3 years' experience in technology, transformation programs or supporting a technology business Qualifications
• Degree in Economics, Human Resources or Business related subject
• From 2-3 years’ experience in a business process improvement setting;
• Comfortable in dealing with challenge and conflict using influencing and empathy skills to resolve conflicts;
• Good organisation skills and ability to work with a remote team across multiple countries
• Exceptional written and spoken English Technical expertise:
• Certification in Lean and/or Six Sigma (e.g. Green Belt) is a big plus

Change Consultant Responsibilities:

• Scope, plan, deliver and evaluate large scale organisational change
• Teach, coach and support others - raising their capability for delivering organisational change
• Establish credibility, build consensus and develop long-term relationships with clients
• Manage demanding internal and external stakeholders
• Mobilise internal and external resources to deliver your projects
• Support FSP colleagues to deliver their projects
• Plan projects systematically and maintain project discipline
• Seek opportunities for business growth with existing and new clients
• Contribute to the completion of tenders, statements of work and proposals
• Manage your time and projects in line with FSP internal processes and customer requirements

Change Consultant Skills, Experience and Qualifications:

• Experience leading and delivering complex change in a variety of contexts, organisations and sectors
• Familiar with a range of leading change models and tools
• Experienced workshop designer and facilitator
• Used to engaging and managed executive level stakeholders
• Able to present to large and small audiences, including at executive level
• Expert at uncovering, analysing and synthesising organisational needs
• Experience of creating, delivering and evaluating complex communication plans and related activities
• Able to design, deliver and evaluate training including face to face, virtual and e-learning
• Working in a consulting environment (internal or external) with a commercial focus
• Strong alignment with FSP values
• Commitment to teamwork, quality and mutual success
• Proactivity with an ability to operate with pace and energy
• Strong communication and interpersonal skills
• Excellent planning and organisational skills
• Dedication to excellence and quality

Senior Consultant – Change Management Functions:

• Partners with client leadership, serving as a trusted advisor for workplace strategy change initiatives.
• Works the full cycle of the project by conducting research and needs analysis, recommends and resolves issues identified, executes against a project plan and engages in reinforcement activities to ensure effective change has occurred.
• Draws upon functional best practices to develop and disseminate knowledge. Partners with client’s functional experts to develop and communicate change project hypotheses and conclusions
• Change management expert focused on the coordination of workplace design, technology best practices and solutions with the client’s culture, business and people
• Supports strategy teams and develops and helps clients create and implement effective change management strategies and plans to ensure successful and lasting change.
• Develop and effectively communicate the structure for individual change management project presentations and materials Oversee, and when necessary participate, in the development of presentation materials and ensure the final product is succinct and delivers a powerful message
• Manage project time and invoice client for change management activity when required.
• Using Microsoft PowerPoint, Excel, and other applicable presentation tools, outline then develop models for client presentations. Ensure presentations are clear, address client questions and goals

Senior Consultant – Change Management Skills, Knowledge and Experience:

• Bachelor’s Degree in Business, HR, Organization Development, Psychology or related field, Master’s degree preferred
• 4-8 years consulting experience preferred
• PROSCI Certified Change Practitioner certification a plus
• Exhibit a proven track record of effective change management – including the development and execution of change management and communication plans to audiences of varying levels
• Hi EQ with demonstrated outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
• Knowledge of full range of organization development interventions and change management frameworks and applications
• Effective communication skills with an ability to share and synthesize knowledge
• Demonstrated problem solving skills
• Knowledge and effective use of business concepts
• Strong knowledge and proficiency with spreadsheet and presentation software including Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Superior writing skills that are sufficient to create professional presentations and reports
• Excellent time management, organizational and analytical skills
• Excellent interpersonal communication, leadership and, relationship building skills
• Exceptional organizational skills; able to balance multiple priorities and projects, keeping all team members informed of progress and issues

Senior Change Management Analyst Details:

• Lead and engage a diverse range of program and project partners, communicating effectively and assessing potential change processes and diverse audience issues and objectives; may work directly with business owner / sponsor
• Identify change adoption metrics
• Support, clarify and lead work packages including constraints and prioritizing customer experience
• Conduct meaningful analysis to make recommendations, assess effectiveness and manage risks
• Enable business operations compliance, internally and externally (e.g. financial, regulatory, other controls)
• Assess, understand, recommend and manage decisions to meet customer needs and quality experience
• Identify and lead problem resolution in your assigned area of responsibility
• Be the change – a brand ambassador for change, your business and the bank, internally and externally

Senior Change Management Analyst Skills, Abilities and Experience:

• Undergraduate degree
• Relevant Change Management accreditations are an asset
• Five (5) or more years of related experience, working in a project environment
• Proficient knowledge of change management principles, industry standards and methodologies, project management, organizational practices and business transformation
• Ability to act as change management lead for moderate risk and regulatory projects
• Knowledge of risk management environment, standards and regulations
• Skill in using software tools, applications (MS Office), data analysis methods and reporting techniques
• Ability to communicate clearly, confidently and effectively in both oral and written form
• Ability to work collaboratively and build relationships, succeed in a team and work independently
• Ability to exercise good judgement in making decisions
• Ability to analyze, research, organize and prioritize work and meet multiple deadlines
• Ability to handle confidential information with discretion

Change Management Consultant Duties:

• Lead the change management strategy development on a global level as well as ensuring that it is embedded locally
• Co-develop the overall change plan for People@ISS together with your colleagues in the change team and wider People@ISS team
• Drive the transformation track of the implementation plan including being the main point of contact on change and transformation for local country organisations
• Drive and facilitate stakeholder impact assessment, transformation community meetings and business readiness assessments with the local country organisations
• Drive the training strategy including ensuring that the global training materials and approach is fit for purpose in collaboration with colleagues in the implementation teams as well as supporting the local organisations on the training approach when needed
• Drive and facilitate stakeholder engagement management with the countries
• Support the countries on how they should establish their support organization and operating model post go-live

Change Management Consultant Experience and Requirements:

• Master’s degree within Change Management, organisational development or similar
• Proven track record in leading large-scale culture and change projects in a complex global organisation
• Experience and/or knowledge of digital transformations and agile working practices
• Experience with project management
• Excellent communicator who thrives under pressure and has great organisational skills
• Experience with SAP SuccessFactors a plus
• Fluent in spoken and written English
• Positive mindset and a creative and innovative problem-solving approach
• Strong people and communication skills
• Flair for project delivery
• Excellent stakeholder management skills

Change Management Coordinator Roles and Responsibilities:

• Manage the delivery of the plan, and create and maintain effective tools to track and monitor the completion of projects/key activities
• Support the Global Transformation Director and Global Comms Lead in the development of key artefacts for programme delivery across the Group (all markets)
• Plan, produce and own the delivery of key change activities workshops/events/roadshow visits, including set up and logistics both virtually and in-person format
• Produce detailed and timely Board reports/presentations documenting actions/activities/outcomes/issues and collaborating closely with Transition, Transformation, IT and Change teams
• Ensure alignment and co-ordination on regional change activities with regional Change Leads
• Own and manage the governance for change & comms
• Managing stakeholders both on project and BAU
• Help co-ordinate the organisational design activities (presentations updates) and follow up of the project

Change Management Coordinator Skills and Qualifications:

• Excellent project management skills; highly organised and self-driven
• Strong PowerPoint skills; able to produce clear, succinct and engaging business documents
• Collaborative working style; skilled in building strong two-relations across different time zones and cultures
• Strong team player
• Experience working within and supporting the delivery of complex global change projects, with experience of finance shared service would be beneficial
• An awareness of change management, communication strategies and stakeholder engagement principles
• Excellent time management skills
• Flexible and adaptable; able to work in ambiguous situations, dealing with complexity and time pressure
• Ability to work in remote team
• Proactive in identifying and solving problems/issue
• Working in a UK time zone
• Second language (e.g. Polish, Spanish) is advantageous but not essential
• Experience of rolling out global Finance systems e.g. Coupa, Blackline
• Advanced PowerPoint
• CMS/Intranet

Change Management Manager Details:

• Partner with stakeholders across multiple disciplines (e.g., management teams, IT, HR) to translate business needs into change and organizational implications, and drive change throughout the organization
• Provide reporting and other updates to management and project teams
• Design and develop change management and deployment strategies that will guide efforts and provide foundational change approach in support of the transformation program
• Develop change management strategies based on a situational awareness of the details of the change and the stakeholders / segments being impacted by the change.
• Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
• Determine the approach and tools and lead the identification and current-to-future state gap analysis of people, process and/or technology change impacts; use the results to inform change management, communication and training plans
• Develop communication plan and dissipate communications around the program
• Develop and execute training plans, inclusive of the development and delivery of training materials
• Support learning and adoption of new systems, processes, changes etc.
• Support the knowledge transfer process and develop knowledge management capabilities
• Define success metrics and track performance against metrics during and post implementation to ensure changes are long lived and sustainable

Change Management Manager experience and Requirements:

• Bachelors from an accredited four-year college or university
• Minimum 5-7 years of change management experience encompassing change strategy design, implementation and ongoing monitoring
• Minimum two years experience leading a change program, experience in finance transformation a plus
• Minimum one year experience in business process improvement
• Experience in design and delivery of change management training a plus
• Experience in devising change management plans for large scale transformational initiatives (e.g., technology, organizational)
• Track record of success where transformation initiatives are long lived / sustainable in the desired changes and impact
• Familiarity with project management approaches, tools, and phases of the project lifecycle
• Strong team player who is able to forge relationships with a variety of stakeholders across the business and at all levels
• Excellent active listening skills
• Problem solving and root cause identification skills
• Strong influencing skills
• Excellent communication skills – written, verbal, presentation and interpersonal
• Conflict resolution and negotiation skills
• Forward thinker who can construct and communicate his or her vision
• Comprehensive facilitation and presentation skills
• Ability to succeed in a dynamic environment and manage multiple priorities.

Change Manager Roles:

• Aligns leadership with the goals and objectives essential to successful project execution.
• Conducts thorough Audience Impact Analysis and defines and executes engagement strategies to effectively share information with project stakeholders throughout the project lifecycle.
• Manages and implement change management activities (change strategy & planning, stakeholder engagement, change impact, organizational readiness, communications and training).
• Provides guidance to team members in the development of change strategies.
• Provides input, documenting requirements and supporting the design and delivery of change management training programs.
• Develop supply chain wide approach for developing the organization’s depth of supply chain knowledge around processes and best in class technologies.
• Identifies, analyzes and prepares risk mitigation tactics.
• Identifies and manages anticipated resistance.
• Defines and measure success metrics and monitor change progress.

Change Manager Qualifications

• Bachelor’s Degree required in HR, Industrial/Organizational Psychology, General Business or related field OR equivalent industry experience
• 5+ years of experience with proven track record of successfully managing change initiatives.
• 3+ years experience working in spares and warranty supply chains.
• Experience analyzing the organizational impacts on stakeholders affected by the implementation of new technology, products, processes, or business environments.
• Experience developing and executing engagement and communication strategies to effectively share information with project stakeholders throughout the project lifecycle.
• Experience developing detailed action plans that pinpoint the impact of change on affected parties and identify the plan of action for addressing the anticipated responses to the change.
• Experience measuring the effectiveness of change management activities through the use of adoption metrics, surveys and interviews.
• Experience with the Prosci ADKAR Model.
• Must be able to facilitate stakeholder alignment on strategy sessions to document and close gaps in acceptance.
• Ability to establish and maintain strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.
• Organized with a natural inclination for planning strategy and tactics.
• Must be a team player and able to work collaboratively with and through others.

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