CHANGE MANAGEMENT MANAGER JOB DESCRIPTION

Change programs that skip a rigorous readiness assessment routinely stall at go-live, leaving adoption targets unmet and sponsors without answers. The Change Management Manager is the role that prevents that outcome, owning everything from stakeholder impact analysis and change readiness measurement to communication planning and resistance management across enterprise-scale transformation programs. Prosci certification is a common credential for this seat, and the role operates inside a Change Management Center of Excellence or a portfolio-level transformation function where it answers to program leadership. It is one of the most cross-functional management roles in any organization.

As the Change Management Manager, you lead the design and execution of change strategies that move people, processes, and technology from current state to future state across large-scale transformation programs, with adoption rates and business readiness scores serving as the primary measures of success. You operate within a dedicated change practice or program office, partnering daily with project sponsors, HR, Learning and Development, and functional business leads across the enterprise.

Career Impact: Managing a portfolio of change workstreams at the enterprise level, including programs that require Prosci ADKAR methodology and formal Change Management Professional certification, builds the kind of demonstrated credentials that distinguish practitioners in the organizational change market.

Business Impact: When readiness criteria are not met before go-live, technology deployments lose adoption and sponsors lose confidence; the Change Management Manager is the person who sets those criteria, tracks them weekly, and escalates when they fall behind program milestones.

Growth Opportunity: Consistent delivery of cross-enterprise transformation programs opens a direct path to Change Management Director or Head of Organizational Effectiveness, where scope expands from program execution to practice-building and methodology ownership.

• Lead stakeholder impact assessments and change readiness evaluations across people, process, and technology workstreams to inform strategy.
• Develop and execute integrated change management plans covering communications, coaching, training, and resistance management for each initiative.
• Design and maintain a change capability measurement dashboard that tracks readiness criteria, adoption progress, and issue status for program sponsors.
• Facilitate focus groups, working sessions, and Change Management Community of Practice sessions to build organizational change competency.
• Establish and coordinate change champion networks across impacted business units to accelerate adoption at the front-line level.
• Coach project sponsors, functional leaders, and subject matter experts on their roles in sustaining behavioral change post-implementation.
• Monitor change progress against defined metrics and produce executive-level status reports, escalating risks to program leadership.
• Develop enterprise-wide change management standards, templates, and best practices and roll them out across the project portfolio.

• Bachelor's degree in Business Administration, Communications, Organizational Behavior, or related field, or equivalent work experience.
• 5 or more years of change management experience, with at least 2 years leading a change workstream on a large-scale transformation program.
• Prosci certification or equivalent change management certification or designation.
• Demonstrated experience conducting stakeholder analysis, change impact assessments, and business readiness evaluations.
• Strong written and verbal communication skills with the ability to produce executive-level presentations, communications, and training materials.
• Proven ability to coach and influence leaders, sponsors, and cross-functional teams without direct authority.
• Solid project management discipline including the ability to manage multiple concurrent workstreams, track deliverables, and escalate issues appropriately.

• Advanced degree in Organizational Behavior, Industrial-Organizational Psychology, or MBA with a focus on people and organizational change.
• Experience delivering change management in a management consulting capacity, including client-facing engagement delivery and RFP contribution.
• Familiarity with Agile and waterfall project delivery models and the ability to adapt change approaches to either methodology.
• Background in Learning and Development, including the design and delivery of training curricula to support system or process adoption.

• Change readiness score at go-live, measured against documented readiness criteria for each project milestone.
• Adoption rate at 30, 60, and 90 days post-implementation, tracked per impacted stakeholder group.
• Percentage of change champion network positions filled and active prior to cutover date.
• Number of communications and training deliverables produced on schedule relative to the program communication plan.
• Stakeholder engagement survey completion rate, indicating reach across impacted groups.
• Typical tools: Change management frameworks (commonly Prosci ADKAR); presentation and communication platforms (commonly Microsoft PowerPoint, SharePoint).

• Base Salary Range: $95,000 to $135,000 depending on experience and location.
• Bonus: 10 to 15% annual target bonus tied to program and individual performance.
• Equity: not typical at this level in non-tech enterprise environments.
• Health Benefits: medical, dental, and vision coverage; employer contribution standard.
• PTO: 15 to 20 days per year plus federal holidays.
• Common Perks: Professional development budget for certification maintenance, travel reimbursement for client or multi-site programs.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available to qualified individuals with disabilities throughout the application and employment process in accordance with the Americans with Disabilities Act and applicable state law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Employment in this role is contingent on successful completion of a background check. Candidates must be authorized to work in the United States.

The Change Management Manager owns the full lifecycle of organizational change across strategic initiatives, facilitating capacity assessments, building change champion networks, and producing communications and implementation content that keep transformation programs on track. Working within the Strategy Management team and alongside Learning and Development, this role enables the organization to sequence, prioritize, and sustain change by maintaining a capability measurement dashboard and delivering structured change plans from discovery through sustainability.

Key Responsibilities

• Facilitate organizational capacity assessments and manage survey processes to support strategic initiative sequencing and prioritization.
• Run the Change Implementation Planning and Risk Mitigation program for high-impact organizational changes.
• Integrate existing change tools with strategy initiative planning and project management processes.
• Collaborate with Learning and Development to design activities that build defined change competencies.
• Coordinate culture transformation activities including project management, measurement, and monitoring.
• Develop and maintain a change capability measurement dashboard and monitoring process.
• Write enterprise and targeted communications to support change initiatives.
• Create implementation content including presentations, infographics, training materials, and short videos.
• Establish and coordinate change champion networks across the organization.
• Design and facilitate focus group sessions and develop report-outs of findings.
• Develop comprehensive change plans and monitor progress against defined objectives.
• Manage issue resolution and communicate project status to stakeholders and sponsors.

Required Qualifications

• Bachelor's degree highly preferred.
• 6 or more years of combined management consulting and internal organizational change management experience.
• Knowledge of the Strategy Execution Framework and change management tools across all project lifecycle phases.
• Proficiency in Google platforms, Microsoft Office products, and virtual collaboration technologies.
• Strong project management discipline with expertise in tools, techniques, and delivery processes.
• Excellent communications writing and deliverable development skills including high-quality presentations.
• Ability to lead and motivate cross-functional teams across all organizational levels.
• High consultative skillset with ability to design solutions, manage risks, and navigate barriers.

Reporting to HR and project leadership, the Change Management Manager leads the Change Management workstream for a global recruitment system implementation, tailoring methodology and interventions to drive adoption and value realization across all impacted groups. Partnering with HR, project stakeholders, and cross-functional teams on a global scale, this role delivers measurable business readiness by executing end-to-end change, communication, and training plans that support new tools and ways of working.

Primary Duties

• Lead the Change Management workstream for a global recruitment system implementation project.
• Tailor change management methodology and interventions to improve adoption and value realization.
• Perform stakeholder analysis and change impact assessments across impacted groups.
• Create future-state process documentation using project collateral, testing sessions, and collaborative discussions.
• Develop and execute a Change Management plan including process documentation, communication, and training plans.
• Design and execute communications to reach all impacted groups in partnership with HR and project stakeholders.
• Plan and coordinate trainings to ensure all users are properly prepared.
• Measure progress and effectiveness of change management activities and business readiness.
• Support functional groups in adoption of new tools and ways of working through hands-on delivery.
• Report status on progress and manage risk and issue mitigation.

Minimum Qualifications

• Minimum bachelor's degree required.
• Minimum 10 years of experience leading large-scale and complex transformative programs preferred.
• Relevant experience in stakeholder assessment, change impact analysis, communication planning, training support, and business readiness.
• Consulting background is a plus.
• Proficiency in Microsoft Office applications including Outlook, PowerPoint, Word, Excel, and Project.
• Proficiency in diagramming applications such as Visio and Lucidchart.
• Excellent English communication skills, both written and spoken.
• Demonstrated ability to manage time and multiple priorities simultaneously.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Strong bias for action with focus on doing rather than just managing.

Embedded within the Change Management Center of Excellence, the Change Management Manager delivers stakeholder mapping, impact assessments, and a Change and Communications Road Map that guide impacted groups through every phase of the change curve. Working closely with project teams, change champions, HR, Legal, and business leaders, this role enables cohesive, well-governed change delivery by tracking readiness criteria and producing dashboards, training materials, and executive summaries that document results and continuous improvement opportunities.

Core Functions

• Identify stakeholder groups most impacted by intersecting people, technology, and process changes.
• Facilitate collection of stakeholder information using standardized project tools and templates.
• Map planned messaging across projects to ensure cohesive change stories for impacted groups.
• Develop a Change and Communications Road Map based on impact assessment outputs.
• Document business change readiness criteria and mitigation strategies for the project.
• Track progress toward change readiness criteria and report using a dashboard as needed.
• Draft leadership alignment, communications, and training materials and coordinate reviews and approvals.
• Assess effectiveness of change management plans and deliver an executive summary at conclusion.
• Manage the Change Management Center of Excellence SharePoint site and keep materials current.
• Organize and facilitate Change Management Community of Practice sessions across the organization.

Qualifications and Experience

• Bachelor's degree required, preferably in Psychology, Human Resources, Communications, Business, or related field.
• 5 to 7 years of relevant change management experience.
• Experience leading change programs required.
• Advanced analytical, problem-solving, and conceptual skills.
• Exceptional project management and organizational skills with ability to manage multiple projects simultaneously.
• Ability to work independently, exercise good judgment, and adapt quickly in a fast-paced environment.
• Exceptional written and verbal communication skills.

Sitting at the intersection of performance management and organizational transformation, the Change Management Manager drives process execution and initiative oversight across a portfolio of Enterprise Optimization projects, conducting deep content analysis and facilitating working sessions that maximize value across the program. Operating across work streams, stakeholder groups, and governance forums, this role enables the organization to identify cross-initiative synergies, mitigate implementation risks, and deliver executive-level reporting that keeps sponsors and leadership aligned on outcomes.

Duties

• Drive process, performance management, and execution of initiatives to enable overall transformation.
• Oversee and understand the status of all work streams through the stage gate framework.
• Identify, define, and support articulation of value, efficiency, and performance excellence opportunities.
• Perform research, analysis, and ideation to support proposed solutions to performance issues.
• Propose and iterate on project goals and develop scope and timeline for performance management engagements.
• Support collaboration across stakeholders on delivery of complex, cross-functional enterprise priorities.
• Identify risks to implementation and sustainability and partner with business leads to develop mitigation strategies.
• Facilitate working sessions, convene relevant stakeholders, and provide insights from independent research.
• Manage daily and weekly meeting cadence and deliverables across the portfolio.
• Develop executive-level presentations and reporting to support business cases and governance activities.

Skills and Qualifications

• Bachelor's degree or equivalent experience required.
• Prosci Certified Change Management Professional certification preferred.
• 5 to 10 years of experience managing a project portfolio.
• Experience building and implementing broad-scale, cross-enterprise initiatives.
• Strong analytical capabilities with ability to rapidly synthesize business challenges.
• Ability to develop, lead, and deliver executive-level reporting and presentations.
• Proficiency in Microsoft PowerPoint and Excel.
• Strong communication skills and outstanding professional presence.
• Ability to manage multiple tasks simultaneously and proactively assess project status.

A key member of the organizational change management function, the Change Management Manager builds and rolls out enterprise-wide standards, templates, and best practices while coaching project and company leaders to fulfill sponsor and agent roles across large-scale change initiatives. Collaborating across business units, project teams, and functional managers, this role strengthens the organization's change capability by mobilizing workstreams, driving communications, and preparing risk mitigation tactics that enable successful adoption of organizational change.

Accountabilities

• Support project leads and strategic owners with developing and implementing change management assessments and deliverables.
• Coach company and project leaders on change management to help them fulfill sponsor and agent roles.
• Partner with project and functional managers to understand change needs and provide strategic recommendations.
• Support project teams in mobilizing a change management workstream and developing stakeholder analyses.
• Develop and roll out enterprise-wide change management standards, templates, and best practices.
• Drive communication efforts including design, development, and delivery across the organization.
• Support training efforts by providing input on design and delivery of training programs.
• Identify, analyze, and prepare risk mitigation tactics across change initiatives.

Experience and Qualifications

• Bachelor's degree in Business Administration, Communications, or related discipline required.
• Change management certification or designation desirable.
• Minimum 5 years of experience managing change management engagements or accelerating adoption of large-scale organizational change, preferably in a consulting or corporate strategy capacity.
• Advanced degree with focus on Organizational Behavior or MBA desirable.
• Knowledge of change management principles, methodologies, and tools.
• Proficiency with computer-based work including extended sitting and keyboarding.
• Excellent communication skills, both written and oral, with ability to facilitate large meetings at all organizational levels.
• Excellent active listening, problem-solving, and root cause identification skills.
• Strong interpersonal and collaborative skills with ability to influence others toward a common vision.

Sustained organizational performance depends on the Change Management Manager, who implements new procedures, analyzes nonconformities, and develops quality improvement road maps across multiple work streams while educating and coaching project team members, sponsors, and functional leaders on change management principles. Based within a management consulting and project management environment and working across culturally diverse teams, this role enables measurable gains in quality, service, and efficiency by executing change activities from project start to finish and applying statistical analysis to drive data-informed recommendations.

What You'll Do

• Implement new procedures and methods to improve work efficiency.
• Analyze nonconformities to identify quality improvement opportunities and prepare action plans.
• Develop improvement targets for quality, service, and efficiency in collaboration with top and line management.
• Execute quality control project audits across relevant work areas.
• Drive change management activities while providing appropriate support and coaching to colleagues and client team members.
• Analyze data, evaluate results, and develop recommendations and road maps across multiple work streams.
• Educate and coach project team members, sponsors, and functional leaders on change management principles and tools.
• Implement appropriate new or revised change management tools and practices.

Background and Experience

• 5 or more years of experience in management consulting and project management.
• Experience developing performance improvement targets for quality, service, and efficiency.
• Experience performing statistical analysis and data analysis.
• Experience in cross-cultural cooperation.
• Management experience, preferably across multiple teams or 7 to 10 years of direct management experience.
• Proficiency in Microsoft Office suite.
• Ability to lead, guide, and coach project team members.
• Excellent oral and written communication skills with ability to interact effectively at all management levels.
• Ability to prioritize, manage time effectively, escalate issues appropriately, and maintain confidentiality.

As the Change Management Manager, this role gathers requirements and leads design, development, testing, and deployment activities across client engagements, applying Organizational Change Management best practices and Lean Process Improvement to deliver measurable outcomes. The consulting practice relies on this work to facilitate executive-level workshops, sustain strong client relationships, and contribute to internal growth initiatives including mentorship, recruitment, and methodology enhancement.

Delivery Expectations

• Gather requirements and support design, development, testing, and deployment activities for client engagements.
• Apply Organizational Change Management best practices and Lean Process Improvement to set clients up for success.
• Facilitate workshops, provide status updates, and lead meetings at executive levels of client organizations.
• Maintain strong client relationships while identifying opportunities beyond the current engagement.
• Contribute to internal growth initiatives including mentorship, recruitment, strategy, and methodology enhancement.

Education and Experience

• Bachelor's degree in Business, Psychology, Computer Science, Engineering, Marketing, MIS, or related field required.
• 5 to 7 or more years of project management experience, predominantly with a large consulting company.
• 2 or more years of experience managing process, organization, strategy, or SDLC-based projects.
• 2 or more years of experience managing system implementations.
• Experience with Organizational Change Management and Lean Process Improvement.
• Experience in Media and Entertainment and Consumer Products industries preferred.
• Experience managing teams through client-facing activities such as requirements gathering, stakeholder workshops, and deliverable review sessions.

Change Management Manager co-designs the future state of technology change with clients, prototyping and iterating interventions that leverage agile and human-centered design methodologies to drive long-lasting adoption across client organizations. The work directly supports business stakeholders and leaders by accelerating change enablement through data-driven dashboards and structured sponsorship strategies that track progress, sustain change, and deliver measurable transformation outcomes.

Key Deliverables

• Co-design the future state of technology change with clients and create the change vision and road map.
• Analyze the current state of the organization and stakeholders and map the impacts of technology change.
• Prototype and iterate change interventions to drive long-lasting realization of change across client journeys.
• Leverage agile and human-centered design methodologies including design thinking, employee experience, and behavioral science.
• Accelerate change enablement through data-driven tools including dashboards to track change progress and sustainability.
• Develop relationships with business stakeholders and leaders to drive change leadership and sponsorship across teams.

Professional Experience

• Minimum 4 years of experience in people and change management, having delivered in business transformation and managed change projects.
• Demonstrated experience in change activities that drive stakeholder engagement, change acceptance, business readiness, and adoption.
• Core consulting skills with a strong background in the people and change aspects of digital transformation.
• Ability to understand the future state and empathize with employees to identify and plan required change activities.
• Experience facilitating workshops and driving a structured, organized approach to change delivery.
• Passion for leveraging data and digital tools as enablers for change.

The Change Management Manager delivers change strategy design, gap analysis, and communication plans that translate business needs into clear organizational implications for transformation programs spanning people, process, and technology. Working alongside stakeholders across multiple disciplines including finance, HR, and project teams, this role drives long-lived, sustainable change by defining success metrics, executing training plans, and building knowledge management capabilities that support post-implementation adoption.

Areas of Ownership

• Partner with stakeholders across multiple disciplines to translate business needs into change and organizational implications.
• Design and develop change management and deployment strategies to guide transformation program efforts.
• Develop change management strategies based on situational awareness of change details and impacted stakeholder segments.
• Identify potential people-side risks and resistance points and develop specific mitigation plans.
• Conduct readiness assessments, evaluate results, and present findings in a clear and logical manner.
• Lead identification and current-to-future state gap analysis of people, process, and technology change impacts.
• Develop communication plans and disseminate communications across the program.
• Support knowledge transfer and develop knowledge management capabilities across the organization.
• Define success metrics and track performance during and post-implementation to ensure sustainable change.

Knowledge, Skills and Abilities

• Bachelor's degree from an accredited four-year college or university required.
• Minimum 5 to 7 years of change management experience encompassing strategy design, implementation, and ongoing monitoring.
• Minimum 2 years of experience leading a change program, with finance transformation experience a plus.
• Minimum 1 year of experience in business process improvement.
• Experience designing and delivering change management training and devising plans for large-scale transformational initiatives.
• Familiarity with project management approaches, tools, and project lifecycle phases.
• Strong influencing, conflict resolution, and negotiation skills.
• Excellent communication skills, written, verbal, presentation, and interpersonal.
• Comprehensive facilitation and presentation skills with ability to manage multiple priorities in a dynamic environment.

Embedded within the Organizational Performance and Change Management practice, the Change Management Manager leads client RFP responses, manages service delivery teams, and builds long-term executive relationships while overseeing the project management of large-scale transformational change engagements. Working closely with staff-level professionals, cross-service-line colleagues, and key client executives, this role advances the practice by contributing to methodologies, intellectual capital, and whitepapers while managing scope, budget, and resources across a portfolio of complex client engagements.

Strategic Responsibilities

• Lead client RFP responses for business development opportunities within the Organizational Performance and Change Management practice.
• Lead multiple client service delivery teams in executing engagements in compliance with practice service delivery standards.
• Utilize technical and industry knowledge to identify complex client issues and provide actionable solutions.
• Manage and provide leadership to staff-level professionals and support project management of large-scale transformational change.
• Build long-term business relationships with key executives through engagement delivery and across consulting service lines.
• Actively contribute to the development and evolution of methodologies, tools, and intellectual capital including articles and whitepapers.
• Manage scope, budget, and resources on client engagements while identifying and mitigating associated risks.

Position Requirements

• Bachelor's degree from an accredited college or university or equivalent work experience required.
• 7 to 10 years of relevant experience in Organizational Change Management, Organizational Development, or Human Capital Consulting.
• Experience designing and leading business transformation projects based on deep understanding of business processes and project management methodologies.
• Experience managing a portfolio of activities including setting priorities, balancing competing deadlines, and mentoring or managing employees.
• Working knowledge in scoping, project management, budget management, and staffing projects.
• Excellent communication skills with ability to lead conversations and create stakeholder engagement across organizational hierarchies.
• Strong proficiency in PowerPoint, Excel, MS Project, and other Microsoft tools.
• Applicants must be currently authorized to work in the United States without need for visa sponsorship.

Sitting at the intersection of change strategy and project execution, the Change Management Manager creates stakeholder maps, conducts impact analyses, and applies behavioral tools to assess organizational culture, performance, and readiness across complex initiatives. Operating across project teams, senior leaders, and subject matter experts, this role ensures that business case benefits are realized and end-user expectations are met by developing Prosci-aligned strategies, resistance management plans, and success metrics that sustain change long after implementation.

Role Responsibilities

• Create stakeholder maps and conduct impact analysis and change management assessments including change readiness.
• Develop programs and apply behavioral tools to assess the impact of change on organizational culture, performance, and readiness.
• Identify, analyze, and prepare risk mitigation and resistance tactics across change initiatives.
• Partner with training and communication leads to define, develop, and deliver communications and end-user training.
• Create and manage the change management strategy and plan, incorporating it into the overall project plan.
• Engage with senior leaders, key stakeholders, and subject matter experts as needed for delivery.
• Define and measure success metrics and monitor change progress in collaboration with the project team.
• Ensure the project delivers outlined business case benefits and meets end-user expectations.

Technical Qualifications

• Bachelor's degree with 7 or more years of relevant work experience, or advanced degree with 4 or more years, or PhD with 2 or more years.
• Prosci or other change management certification required.
• Strong process orientation and solid understanding of change management principles, methodologies, tools, and best practices.
• Experience with project management approaches, tools, and Agile methodologies across the project lifecycle.
• Understanding of User Experience and Design Thinking principles, tools, and techniques is a plus.
• Proficiency in Microsoft Office products including Word, Excel, SharePoint, and Visio.
• Excellent verbal, written, and presentation skills with demonstrated ability to communicate technical and business issues at all organizational levels.
• Strong leadership qualities with ability to adapt quickly to changing priorities and assignments.
• Well-honed influencing skills with ability to negotiate and gain consensus across competing priorities.
• Self-motivated with ability to exercise independent judgment and coordinate activities within cross-functional teams.

The Change Management Manager delivers integrated project execution from start to finish, tracking status and risks across teams while acting as a focal point for front-liners enrolled in specific programs and conducting market visits that surface ground-level feedback for existing and new initiatives. Working closely with HR stakeholders and business partners in a retail and fashion context, this role produces successful project outcomes by maintaining comprehensive documentation, escalating roadblocks, and ensuring all participants have the guidance and mentoring needed to succeed.

Job Functions

• Manage and execute integrated projects from start to finish as the primary point of contact across all teams.
• Track and communicate project status, risks, and emergent issues to ensure shared understanding of goals and success criteria.
• Maintain comprehensive project documentation including file management and structure.
• Act as a focal point for front-liners enrolled in specific programs to provide guidance, mentoring, and work-related support.
• Collaborate closely with key stakeholders within HR and the business to ensure project success.
• Host project meetings and deliver regular reports to communicate project status to stakeholders.
• Escalate issues proactively and demonstrate ability to influence recommended approaches to resolve roadblocks.
• Conduct regular market visits and report observations and feedback to inform existing or new initiatives.

Required Qualifications

• 3 to 5 or more years of formal or informal project management experience or equivalent.
• Experience with project management tools and proficiency in building presentations.
• Knowledge of retail and fashion business.
• Strong critical thinking skills to identify risks in plans and potential blockers to ensure on-time delivery.
• Strong stakeholder management, communication, influencing, and presentation skills.
• Proficiency in English language.
• Self-starter with strong collaborative skills and ability to communicate with candor.
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Reporting to IT leadership, the Change Management Manager develops and implements change management and risk mitigation programs that drive adoption of IT releases, new product launches, and application deployments across the enterprise. Partnering with communications teams, project managers, specialists, and senior stakeholders, this role enables employee readiness and morale by designing content, managing resistance, aligning training schedules, and defining success metrics that track change progress across the organization.

Scope of Work

• Develop and implement effective change management and risk mitigation programs across the organization.
• Develop and implement communication strategies that enhance change adoption within the organization.
• Create content design and preparation guides to support communication for IT releases, new product launches, and application launches.
• Work with the communications team to create newsletters and internal marketing material for the IT department.
• Identify and manage anticipated resistance to change with support from senior stakeholders and change champions.
• Support alignment of training efforts and schedules with project schedules.
• Support organizational design and definition of roles and responsibilities in the context of change.
• Coordinate with specialists and project managers to integrate change management activities into the project plan.
• Define and measure success metrics and monitor change progress.
• Manage internal feedback protocols and initiatives to foster employee morale.

Experience and Qualifications

• University degree in Business, Information Management Systems, or a related field required.
• Minimum 7 years of experience in managing Organizational Change or a related field.
• Strong analytical, negotiation, and creative problem-solving skills.
• Exceptional oral communication, writing, and editing skills.
• Highly flexible with solid interpersonal skills to work effectively in a diverse environment.
• Ability to deal with sensitive topics in a tactful, diplomatic, and professional manner.
• High level of integrity and dependability with a strong sense of urgency and results orientation.
• Proactive self-starter with strong attention to detail and ability to consistently deliver quality work on time.

A key member of the Workday deployment practice, the Workday Certified Change Management Manager facilitates discovery workshops, develops adoption strategies, and delivers train-the-trainer sessions that guide client organizations through business process, technology, and organizational change. Collaborating across Workday Change Management Consultants, HR professionals, and client executives on global engagements, this role drives measurable readiness and adoption by building communications strategies, learning solutions, and measurement activities grounded in Workday best practices and frameworks.

Operational Focus

• Facilitate Change Management discovery workshops with client executives and key stakeholders.
• Identify changes being introduced to the client's organization and develop Change Management strategy, approach, and plans to drive adoption.
• Create strategy and approach to identify and lead a change network across the organization.
• Develop communications strategy, create content, provide Workday demonstrations, and prepare and deliver learning solutions.
• Develop training strategy, create tools, and deliver train-the-trainer sessions.
• Prepare and deliver activities to measure readiness and adoption for change.
• Collaborate with other Workday Change Management Consultants on best practices and frameworks for managing change in Workday deployments.

Background and Experience

• Bachelor's degree required.
• Existing and up-to-date Workday HCM certification required.
• 2 or more years of experience with Workday products.
• 4 or more years of experience in change management or training.
• 2 or more years of consulting experience, preferably with a large consulting firm.
• Human Resources background or experience preferred.
• Experience developing training curricula and materials and conducting technology training to users.
• Familiarity with organizational change management concepts and approaches.
• Excellent communication and presentation skills.

As the Change Management Manager, this role creates and executes structured change management plans for complex projects, leveraging Prosci and Kotter methodologies to develop communication, coaching, training, and resistance management plans that close performance gaps and sustain user adoption. The project delivery function relies on this work to establish utilization metrics, track transition plan execution, and implement corrective actions that ensure deployments achieve measurable, long-term outcomes.

Performance Expectations

• Create and execute structured change management plans for complex projects in collaboration with project leads and impacted functional areas.
• Develop actionable and targeted change management plans including communication, coaching, training, and resistance management plans.
• Identify resistance and performance gaps and develop and implement corrective actions.
• Establish user adoption and utilization metrics to ensure sustainability and develop plans to capture and evaluate adoption data.
• Execute, track, monitor, and report on the transition plan.
• Leverage change management methodologies including Prosci and Kotter to structure and develop deployment plans and strategies.

Qualifications and Experience

• Bachelor's degree with focus in business management or related discipline required.
• MBA preferred.
• Change Management Professional certification required.
• Prosci certification preferred.
• 6 to 8 years of change management experience required.
• Demonstrated ability to coach and train staff at all levels.
• Strong attention to detail.

Change Management Manager delivers transformational end-to-end change for FTSE 250 clients, defining change strategies, undertaking impact and readiness assessments, and implementing change in both agile and waterfall delivery models. The work directly supports client organizations by re-designing business processes, supporting training and coaching activities, and contributing to RFPs and bids that expand the practice's reach and impact.

Day-to-Day Responsibilities

• Deliver transformational end-to-end change for FTSE 250 clients.
• Define, understand, and develop change strategies aligned to client needs.
• Undertake change impact assessments and change readiness assessments.
• Implement and deliver change in an agile or waterfall delivery model.
• Support training, coaching, and business process re-design activities.
• Contribute to and undertake RFPs and bids as required.

Skills and Qualifications

• End-to-end change management experience required.
• Experience in Organisation Design, Change Impact Assessment, and Change Readiness Assessment.
• Agile and waterfall delivery experience.
• Ability to deliver organisation and cultural change.
• Strong stakeholder engagement and communication skills.

The Change Management Manager shapes change management strategy and delivery for enterprise-scale Recruiting initiatives, leading the creation of communications plans, sponsor plans, training plans, and resistance management plans that drive swift adoption and continuous improvement of internal change capabilities. Working closely with senior leaders, subject matter experts, and project teams including Recruiting stakeholders across parallel initiatives, this role produces sustainable outcomes by defining success metrics, monitoring employee burnout from change, and ensuring initiatives are delivered on schedule and within scope.

Strategic Initiatives

• Assess the impact of change on organizations using assessments of organizational culture, performance, and readiness.
• Collaborate with key stakeholders to develop and execute change management strategies.
• Lead the creation of actionable deliverables including communications plans, sponsor plans, training plans, and resistance management plans.
• Lead and coach key stakeholders in change management strategies and activities.
• Partner with stakeholders to develop key messages, communications, and supporting content to enable swift adoption of change initiatives.
• Define, measure, and monitor success metrics for change progress including employee burnout from change initiatives.
• Drive continuous improvement activities to enhance internal change capabilities.
• Manage day-to-day operational aspects of change management projects and ensure initiatives are delivered on schedule and within scope.
• Ensure broader viewpoint is maintained across Recruiting projects and proper overlap and communication between parallel initiatives.

Minimum Qualifications

• Bachelor's degree with 5 or more years of experience leading change and communication initiatives required.
• Experience with Prosci ADKAR Model or similar change management framework.
• Experience managing multiple simultaneous change initiatives at enterprise scale.
• Experience using office productivity and collaboration platforms such as Google Apps and Microsoft Office.
• Experience performing process mapping using Visio or MindMap software.
• Adobe Photoshop and InDesign or other design suite experience with ability to produce content in innovative formats including video.
• Strong leadership experience with ability to work across all organizational levels.
• Entrepreneurial, strategic thinker with ability to manage ambiguity, risk, and shifting priorities.

Embedded within HR Services and partnering with IT, Business Design, and HR Operations, the Change Management Manager leads solution design alignment, optimizes case management systems, and establishes governance metrics that drive data-based decisions across a global HR technology environment. Working closely with country, regional, and Global Services HR teams as well as Payroll and JJT partners, this role enables compliance, efficiency, and accuracy in HR systems by streamlining escalation processes, assuring accurate procedure documentation, and developing HR analytics that surface trends and inform organizational priorities.

Leadership Responsibilities

• Partner with IT, Business Design, and HR Operations teams to ensure projects and system change requests are handled quickly and efficiently.
• Lead weekly solution design alignment meetings to ensure requests are accurately vetted, reviewed, and approved.
• Establish metrics for monthly reports and evaluate trends to support data-based decisions.
• Identify opportunities and work with HR functions to improve effectiveness, efficiency, accuracy, and compliance of case management systems.
• Provide direction to country, regional, and Global Services HR teams on case management tools and problem-solving support.
• Assure accurate documentation of internal procedures and establish and communicate standards and protocols.
• Optimize the prioritization process to focus on the most business-critical requests.
• Streamline and standardize case management tools to improve alignment and consistency in escalation processes.

Technical Qualifications

• Bachelor's degree required.
• Minimum 6 years of experience in Application Management, Information Systems, Process Design, or Project Management, preferably within HR.
• System implementation experience required.
• Experience enabling governance processes and program management required.
• Experience developing and reporting HR analytics to analyze trends and drive data-based decisions, preferably using Tableau and Excel.
• Experience working with HR systems, preferably Workday, Cornerstone on Demand, and Recruiting Platforms.
• Knowledge of case management tools and intake processes preferred.
• Proven leadership skills with experience working cross-functionally across multiple organizational levels.

Reporting to program leadership, the Change Management Manager develops and executes change strategies for program-level initiatives across multiple projects, acting as an internal change consultant and leading training development and delivery efforts that build organizational awareness and support adoption across complex system and process implementations. Collaborating across product management, technical development, end users, and subject matter experts, this role strengthens the organization's change capability by creating impact assessments, communication plans, and resistance management plans that move people through large-scale organizational change.

Ownership Areas

• Develop and execute change strategies for program-level initiatives across multiple projects.
• Support creation and execution of project-level change management deliverables including impact assessments, communication plans, coaching plans, training plans, and resistance management plans.
• Act as coach and internal change consultant to project sponsors, project teams, and subject matter experts.
• Lead training development and delivery efforts including developing and implementing training plans across multiple projects.
• Develop awareness strategies to ensure visibility to Change Team efforts across the organization.

Position Requirements

• 4 to 7 years of work experience required.
• Prosci change management certification a plus.
• Experience on projects with complex scope and system and process implementations.
• Experience supporting change efforts across multiple projects and with large-scale organizational change.
• Experience in retail product operations, inventory management, merchandising, or production a plus.
• Experience and knowledge of change management principles, methodologies, and tools a plus.
• Strong communication skills across multiple teams including product management, technical development, and end users.