CHANGE MANAGEMENT CONSULTANT JOB DESCRIPTION

A Change Management Consultant guides organisations through the human side of transformation. Methodology fluency matters here - practitioners in this role draw on ADKAR, Prosci, and Kotter frameworks to move stakeholders from awareness to adoption. They work across client engagements spanning process redesign, technology rollouts, and organisational restructuring, advising executives while equipping frontline change champions. The role demands structured thinking, tolerance for ambiguity, and the credibility to influence without authority at every layer of a client organisation.

You will own stakeholder analysis, change impact assessments, and the full communication and training planning cycle, serving as the Change Management Consultant who translates transformation strategy into measurable employee adoption. The position typically sits within a consulting practice or PMO-aligned delivery team, working alongside project managers, functional leads, and executive sponsors across concurrent client engagements.

Career Impact: Practitioners who hold a Prosci or ACMP certification and deliver enterprise-scale change programmes gain recognised methodology credentials that travel across industries and consulting markets.

Business Impact: When change plans are poorly designed, adoption stalls and technology investments fail to realise their projected ROI - this role is what prevents that outcome for the clients it serves.

Growth Opportunity: Repeated exposure to diverse client environments across sectors accelerates the path from consultant to senior change lead, with natural progression toward Change Management Manager or Organizational Development Consultant roles.

• Define and execute change management strategies using recognised frameworks such as ADKAR or Prosci to guide employee adoption across client programmes.
• Conduct stakeholder analysis and change impact assessments to identify resistance risks and communication needs by audience segment.
• Develop communication plans tailored to employees at different organisational levels, ensuring timely and accurate messaging throughout each engagement.
• Design training requirements and coordinate delivery of learning content to prepare impacted users for new ways of working.
• Build and maintain relationships with project sponsors, change champions, and cross-functional teams to keep change activities integrated with programme timelines.
• Monitor success metrics and change readiness indicators, producing status reports and recommending corrective actions where adoption lags.
• Lead workshops and facilitated sessions with stakeholder groups to drive alignment and support decision-making at critical programme milestones.
• Ensure knowledge transfer at engagement close, documenting change strategies and lessons learned for client-side continuity.

• Bachelor's degree in organisational development, business administration, communications, or equivalent work experience.
• 4 or more years of change management experience, with demonstrated delivery of structured change programmes on multi-stakeholder projects.
• Certified Change Management qualification such as Prosci, ACMP, or APMG, or active pursuit of certification.
• Proficiency in change management methodologies including ADKAR, Kotter, Lewin, or Kubler-Ross frameworks.
• Demonstrated ability to design and deliver communication materials and training content for varied organisational audiences.
• Strong facilitation skills, with experience leading workshops or engagement sessions for groups at all hierarchical levels.
• Proven ability to manage multiple concurrent workstreams, meet deadlines under ambiguity, and escalate risks proactively.
• Excellent written and verbal communication skills, including the ability to produce executive-level presentations and briefings.

• Project Management certification such as PMP or PMI-ACP, or substantial experience working within PMO delivery structures.
• Experience supporting enterprise-wide technology deployments such as ERP, HCM, or CRM platform rollouts requiring user adoption planning.
• Exposure to process improvement methodologies such as Lean, Six Sigma, or Agile, applicable to workflow and change documentation.
• Advanced degree in organisational psychology, change management, or a related discipline.

• Stakeholder adoption rate, measured against baseline readiness assessments completed pre-launch.
• Training completion rate across impacted user groups within agreed programme timelines.
• Number of resistance risks identified and mitigated before go-live, tracked through the change risk log.
• Change readiness score improvement from initial assessment to final pre-launch review.
• Executive communication delivery rate, reflecting on-time production and distribution of briefings and status reports.
• Typical tools: Change management planning (commonly Prosci Portal or proprietary templates); process diagramming (commonly Visio or Lucidchart); project collaboration (commonly Microsoft Project or SharePoint).

• Base Salary Range: $85,000 to $120,000 annually, depending on seniority and geography.
• Bonus: 8 to 15% annual performance bonus, common in consulting delivery roles.
• Equity: Typically not offered at consultant level; profit-sharing possible at senior grades.
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard.
• PTO: 15 to 20 days annually, plus public holidays and some firms offer flexible time off.
• Common Perks: Professional development budget for certification renewal, travel reimbursement for client site work, and hybrid schedule where engagements allow.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check is a condition of employment for all positions. All qualified applicants will receive equal consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations are available to individuals with disabilities throughout the application and employment process. Candidates must be authorized to work in the United States; sponsorship is not available for this role.

The Change Management Consultant owns the end-to-end design and execution of change enablement strategies, including impact assessments, stakeholder analysis, and communication plans that support programme transitions. Working with change champions and project teams across the organisation, this role builds the frameworks and training requirements that drive employee adoption and measurable progress toward change objectives.

Key Responsibilities

• Create and contribute to change enablement strategies and plans, including training and communications.
• Conduct change impact assessments, readiness assessments, and stakeholder analysis.
• Define, plan, and execute Change Management plans to support communication and transition activities.
• Integrate Change Management activities into project plans and use PMO-established methods and tools.
• Ensure information is communicated to impacted audiences throughout the duration of programs or projects.
• Define and measure success metrics and monitor change progress.
• Build executive presentations and identify risks and issues relating to Change Management functions.
• Design communication plans that address the needs of employees at different levels.
• Design and facilitate engagements for decision making to drive alignment and effective outcomes.
• Support change champions across the business to reinforce change in their areas.

Required Qualifications

• Bachelor's degree or relevant qualification in a related field.
• Certified Change Management qualification.
• 8-10 years of experience managing large-scale change projects.
• Solid understanding of Project Management methodology and change frameworks.
• Ability to analyse and compile data from multiple sources into a single cohesive output.
• Strong design and facilitation skills with experience creating clear, compelling communication materials.
• Highly organised, energetic, and self-motivated with excellent verbal and written communication skills.

Embedded within a cross-functional delivery environment, the Change Management Consultant shapes change management capacity by identifying and prioritising projects, developing landing plans, and implementing ADKAR-based strategies that maximise employee adoption and minimise resistance. Working closely with IT and business stakeholders, this role drives stakeholder management, User Acceptance Testing, and the full lifecycle of launch communications and training content.

Core Functions

• Learn about client business challenges, goals, and desired outcomes to shape change management capacity.
• Identify, assess, and prioritise projects that need change management support for scheduled periods.
• Develop change management and landing plans for prioritised projects.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Create and implement change management strategies and plans using ADKAR methodologies.
• Draft and present timely launch communications including design, development, delivery, and management.
• Facilitate hypercare calls with the field and develop and execute User Acceptance Testing scenarios.
• Support training efforts by documenting requirements and supporting the design and delivery of training content.
• Ensure strong stakeholder management by developing working relationships with cross-functional teams.

Qualifications and Experience

• Bachelor's degree required.
• 4+ years of experience in Change Management, Deployment, and Project Management.
• Demonstrated hands-on experience with change management principles, methodologies, and ADKAR methodology.
• Experience developing and providing testing and training content for global teams.
• Experience creating and modifying workflows and processes, with Microsoft Visio preferred.
• Preferred experience in the Contract Management space and within sales and services environments.
• Proficiency in Microsoft Office required.
• Strong critical thinking, problem solving, and root cause identification skills.
• Exceptional written and verbal communication skills with the ability to articulate messages to varied audiences.

Reporting to senior business group leadership, the Change Management Consultant leads cross-functional teams to plan and execute complex change initiatives, driving accountability and risk management across multi-faceted programmes. Partnering with project coordinators, business partners, and stakeholders, this role delivers measurable efficiencies and guides less experienced staff through ambiguous, large-scale organisational transformation.

Primary Duties

• Lead cross-functional teams to strategise, plan, and execute programs, services, and initiatives in support of change management.
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.
• Perform assessments through fact finding and data collection requiring creative approaches to solving complex issues.
• Make decisions in highly complex and multi-faceted situations and facilitate decision making and issue resolution.
• Collaborate and consult with project coordinators, business partners, and stakeholders to achieve project goals.
• Influence, guide, and lead less experienced strategy and execution staff within the group.
• Identify production issues and escalate to avoid project delays, then schedule reviews and follow-ups.

Skills and Qualifications

• 4+ years of experience in Management Consulting, Strategy Consulting, or Business Operations.
• Experience with change management approaches and methodologies to support effective organisational transformation.
• Project Management and Methodologies experience, including Jira and Kanban methodology.
• Ability to supplement requirements with visuals such as data flow, swim-lane, process flow, and timeline diagrams.
• Advanced Microsoft Office skills including Word, Excel, Outlook, and PowerPoint.
• Experience in assessing risk, reviewing risk ratings, and identifying control deficiencies.
• Strong time management skills with the ability to meet deadlines in ambiguous environments.
• Ability to influence, partner, and negotiate with business leaders to gain commitment to accomplish goals.

Sitting at the intersection of technology implementation and organisational readiness, the Change Management Consultant serves as a primary work stream contact, leading the development of communications and training materials that support enterprise-wide platform transitions including Workday, SAP, and Oracle. Operating across customer counterpart teams, project leadership, and executive stakeholders, this role maintains the integrated change management project plan and drives end-user adoption across Finance, HR, and related functions.

Duties

• Serve as a contact for the work stream and partner with customer counterparts, project leadership, and executives.
• Support change-related activities including stakeholder identification, change impact analysis, and communications planning.
• Lead hands-on development of communications and training materials to support successful transitions.
• Maintain the change management project plan, manage status updates, and collaborate cross-functionally.
• Maintain existing Workday Certification or achieve certification within the first 90 days of employment.

Experience and Qualifications

• 4-6+ years of full-time professional work experience.
• Experience supporting change management, communications, and training activities for enterprise-wide technology deployments.
• Experience implementing or working with Workday, SAP, Oracle, PeopleSoft, ADP, or similar applications.
• Demonstrated aptitude for developing written communications and translating technical information into approachable content.
• Experience in Finance, Human Resources, Planning, or similar practitioner roles preferred.
• Strong presentation skills with comfort leading discussions in a customer-facing capacity.
• Previous Workday deployment experience and strong industry perspective in Healthcare, Government, or Higher Education preferred.

A key member of a consulting practice, the Change Management Consultant delivers high-impact change strategies and training programmes for enterprise clients navigating process, people, and technology transformation. Collaborating across client organisations and internal teams, this role builds trusted partnerships, manages projects through ambiguity, and ensures full knowledge transfer at the close of each engagement.

What You'll Do

• Collaborate with a network of skilled consultants to solve client problems, create training programs, and deliver high-impact projects.
• Communicate clearly while delivering presentations and written communications to large stakeholder audiences and executive leadership.
• Manage projects confidently with incomplete information and bring structure where there is ambiguity.
• Conduct primary and secondary research through multiple sources.
• Anticipate and resolve stakeholder resistance and other risks to bring others along to a desired outcome.
• Develop trusted client partnerships by listening to unspoken concerns and understanding the client's business environment.
• Ensure knowledge is documented and successfully transferred to the client at the end of each engagement.
• Support internal initiatives to uplift people, processes, and market presence.

Background and Experience

• Bachelor's degree required, advanced degree preferred.
• Relevant project and change management certifications preferred.
• 5-12 years of experience in project and change management supporting process, people, and technology transformation.
• Familiarity with common project and change management methodologies such as waterfall, agile, and ADKAR.
• Experience working in or adjacent to technology environments.
• Ability to develop strategic communication deliverables, facilitate training sessions, and deliver workshops for enterprise clients.
• Natural curiosity, creativity, and humility with demonstrated proactiveness in complex environments.

Successful change adoption on mid-to-large government and enterprise projects depends on the Change Management Consultant, who applies Prosci methodology to complete change activities, draft executive communications, and write status reports with actionable recommendations. Based within a client-service-focused delivery team, this role monitors project progress, leads change management meetings, and researches Prosci best practices to maintain rigorous governance and quality standards.

Job Functions

• Use Prosci methodology to complete change management activities for large projects.
• Draft materials to support executive-level change management communications, reports, and briefings.
• Monitor project progress by tracking activities and administering or managing specific projects and tasks.
• Lead meetings for change management tasks and conduct relevant research on Prosci best practices.
• Write status reports and recommend action plans with a commitment to client service excellence.

Minimum Qualifications

• Bachelor's degree required.
• Prosci Change Management Practitioner Certification preferred.
• 2-4 years of experience working on change management initiatives for mid-to-large size projects.
• Experience supporting executive-level communication.
• Experience with MS PowerPoint, MS Word, MS Outlook, MS Excel, and SharePoint 2010.
• Strong problem solving, troubleshooting, and attention to detail skills.
• Ability to work independently and manage multiple task assignments with quick deadlines and limited guidance.
• Excellent verbal and written communication skills with comfort in presenting and facilitation.

As the Change Management Consultant, this role develops and implements change strategies using recognised models including ADKAR, Kubler-Ross, Lewin, and Kotter to build client change readiness and measure business value outcomes. The consulting team relies on this work to ensure stakeholder communications, success metrics, and IT roll-out engagements are designed and delivered with quality and organisational impact.

Accountabilities

• Develop and implement change management strategies using models such as ADKAR, Kubler-Ross, Lewin, or Kotter.
• Leverage stakeholder analysis using change impact principles to identify communication needs and key indicators.
• Define and measure success metrics and monitor change progress and business value.
• Work with creative and IT teams on design and technical elements of change projects.
• Engage people and build change readiness capability for both immediate and future change in client organisations.

Technical Qualifications

• Relevant degree-level qualification in a related field.
• Prosci or APMG Change Management certifications.
• 2-5 years of experience in change management with involvement in effective change communications.
• Good understanding of Agile and Scrum methodologies and IT roll-out experience.
• Experience developing engaging messages and narratives that drive change.
• Highly organised with excellent verbal and written communication skills in English.
• Approachable with a can-do attitude and ability to work to tight deadlines while maintaining quality.

Change Management Consultant collaborates with business, data, and technology partners to manage treasury change routines, identify process gaps, and map current and future-state workflows that streamline intake, planning, and reporting. The work directly supports data quality governance and change adoption across treasury functions within a large financial institution, working alongside senior executives and cross-functional technology teams.

Day-to-Day Responsibilities

• Collaborate with business, data, and technology partners through weekly Change Management routines.
• Assist with day-to-day processes for change and request management, intake and planning process execution, and data quality reporting.
• Manage data quality efforts with business, data, and technology partners.
• Drive analysis to identify process gaps and map current and future-state processes.
• Partner with emerging technology and treasury teams to streamline and manage intake, planning, and reporting processes.

Professional Experience00

• 3-8 years of professional experience working in a corporate environment, ideally within a financial institution.
• Familiarity with PMBOK, PMP, Six Sigma, Agile, and other project management methodologies.
• Prior project coordination, release management, change management, and governance experience.
• Familiarity with SharePoint, Workiva, and Tableau.
• Familiarity with eDIM, eIMS, or other Issue Management Systems and processes.
• Solid Excel and PowerPoint skills with strong communication skills for presenting to Senior Executives.
• Must be able to work independently and be a proactive, solutions-oriented problem solver.

The Change Management Consultant leads client engagements and delivery teams to build targeted communication plans, change networks, and training materials that drive adoption of enterprise-class software implementations. Working with functional consultants, client stakeholders, and partner-driven methodologies, this role delivers end-to-end change management and advises clients on success strategies and risk mitigation.

Key Responsibilities

• Lead client engagements and team members in achieving change management objectives.
• Conduct primary research and lead discovery sessions and interviews regarding change management capabilities and needs.
• Build targeted messaging and communication plans and work with functional consultants to understand from/to impact.
• Produce detailed change management deliverables and execute in conjunction with partner-driven implementation methodologies.
• Build change networks within client organisations and produce communication and training materials.
• Advise clients regarding success strategies, risk mitigation, and best practices.

Required Qualifications

• 3+ years of experience working on Communication and Change Management teams related to enterprise-class software implementation.
• Experience with Change Management methodology and leading discovery workshops.
• Commercial Change Management Certification preferred.
• Experience with Talent Management solutions preferred.
• Strong communication skills with the ability to present to diverse stakeholder groups.

Reporting to the Senior Manager of Organisational Change Management, the Change Management Consultant leads transformational project change efforts across lending, deposits, digital banking, and enterprise functions by assessing stakeholder impacts, developing adoption metrics, and building training strategies that realise expected benefits. Partnering with HR, Communications, Training, and Process teams, this role ensures change plans are customer and employee centric while providing thought leadership on emerging change management trends.

Leadership Responsibilities

• Lead change management efforts on large transformational projects and assess stakeholder and employee impacts.
• Lead a diverse team of stakeholders and own project management deliverables related to change management.
• Collaborate with partners across HR, Communications, Training, and Process functions to drive successful adoption.
• Identify pockets of resistance to change and develop approaches to mitigate them, engaging leadership as required.
• Work with Business Executives and Sponsors to identify change adoption metrics and measure outcomes.
• Create forums for sharing results of change management practices and report against project outcomes.
• Develop and implement training strategies and plans for key projects.
• Provide thought leadership and keep current on emerging trends in change management tools and techniques.

Education and Experience

• Professional designation in change management such as PROSCI, ACMP, or equivalent.
• Professional certification in project management considered an asset.
• 5-7 years of experience designing and executing change strategies on large strategic initiatives.
• 5+ years of experience working in a PMO and delivery-related group.
• Knowledge and experience in financial services considered an asset.
• In-depth knowledge of project management practice including Agile, PDLC, SDLC, and Scrum.
• Good working knowledge of MS Office, training tools, and video editing software.
• Strong facilitation, written, and verbal communication skills at the senior management level.
• Demonstrated leadership, organisational, and stakeholder management skills with ability to manage multiple projects simultaneously.

Embedded within a global HR Technology programme team, the Change Management Consultant leads the change management workstream for a recruitment system implementation, tailoring methodology and interventions to drive adoption and benefits realisation across diverse international stakeholder groups. Working closely with HR, project leadership, and cross-functional partners, this role develops and executes communication and training plans, measures business readiness, and manages risk and issue reporting throughout the programme lifecycle.

Strategic Responsibilities

• Lead the Change Management workstream for a global Recruitment system implementation project.
• Tailor methodology and interventions to adapt effective change management throughout the organisation.
• Perform stakeholder analysis and change impact assessments.
• Create future-state process documentation by leveraging project collateral and collaborative discussions.
• Develop and execute a Change Management plan including process documentation, communication, and training plans.
• Design and execute communications to ensure messages reach all impacted groups in partnership with HR and project stakeholders.
• Plan and coordinate trainings to ensure all users are properly prepared.
• Measure progress and effectiveness of change management activities and business readiness.
• Report status on progress and manage and mitigate risks and issues.

Knowledge Skills and Abilities

• Bachelor's degree minimum required.
• 10+ years of experience leading large-scale and complex transformative change programs.
• Relevant experience in stakeholder assessment, change impact analysis, communication planning, and training support.
• Proficiency with Microsoft Office applications including Outlook, PowerPoint, Word, Excel, and Project.
• Proficiency with diagramming applications such as Visio and Lucidchart.
• Consulting background is a plus.
• Excellent written and spoken English communication skills with demonstrated ability to manage multiple priorities simultaneously.

Reporting to the HR Leadership team, the Change Management Consultant translates strategic direction into holistic change strategies and delivers learning solutions that support culture alignment and organisational transformation. Partnering with change sponsors, business champions, and project teams, this role ensures change management activities are integrated across work streams and drive positive mindset shifts aligned to core organisational values.

Scope of Work

• Support the translation of strategic direction into holistic change strategies and deliver learning solutions that support organisational change.
• Create and deploy change management deliverables including support materials, toolkits, and key communications.
• Coordinate and assist with stakeholder analysis, project and change management planning, change strategy development, and change impact risk analysis.
• Ensure Change Management activities are aligned with the overall project timeline and integrated with other work streams.
• Support organisational mindset shifts and behaviour change to develop a positive culture aligned to core values.

Position Requirements

• Bachelor's degree required, or Master's degree in a related area of specialisation.
• 2+ years of HR-related experience, with project management experience.
• Experience managing Change Management initiatives utilising recognised models such as Kotter or McKinsey's 7S.
• Strong computer proficiency in Microsoft Office including Word, PowerPoint, Excel, and Outlook.
• Experience with continuous improvement methodologies and proven ability to make sustainable process improvements.
• Excellent presentation, time management, and organisational skills with strong analytical and communication skills.
• Ability to influence change without direct authority and adapt to changes in a dynamic work environment.

Sitting at the intersection of workplace strategy and organisational change, the Change Management Consultant develops and delivers tailored change plans, communications, and readiness assessments for clients undergoing real estate transitions, technology deployments, and organisational redesign. Operating across client stakeholder networks and change champion groups, this role processes complex data sources to generate insights and produce reports that demonstrate how workplace environments support business performance.

Work Activities

• Understand client requirements to develop appropriate workplace strategy and change management approaches.
• Create and implement change plans tailored to the needs of the client, including readiness assessments and change measures.
• Develop change management programs to drive faster adoption, higher utilisation, and greater proficiency among employees.
• Design and execute communications and build relationships with stakeholders to ensure the change plan is fit for purpose.
• Set up and manage the change champion network and produce reports explaining how client workplaces support business needs.
• Process large, disparate data sources to draw insights that help clients understand how their properties support people in their work.

Experience and Qualifications

• 1+ years of experience in large-scale organisational change, particularly on transition programmes involving workspace, behaviour, and culture.
• Proficient user of Microsoft Office software.
• English C1 level required.
• Strong analytical skills with attention to detail and ability to multi-task across concurrent projects under tight timeframes.
• Excellent oral and written communication skills with ability to present to senior-level stakeholders.
• Proactive mindset with interest in the latest workplace research and creating the workplace of the future.

A key member of a ServiceNow-focused consulting practice, the Change Management Consultant creates maturity and readiness assessments, builds IT and business roadmaps, and leads C-level workshops to define change management approaches for large-scale digital transformation programmes. Collaborating across sales, project, and senior management teams, this role advances OCM thought leadership and guides junior consultants while managing complex client engagements in the financial, energy, telecom, and high-technology sectors.

Ownership Areas

• Create Maturity Assessments, Organisational Readiness Assessments, stakeholder engagement plans, and organisational communication plans with technology customers.
• Create Business and IT roadmaps and contribute to pre-sales and sales proposals for large organisational change transformations.
• Lead workshops with C-level management on culture and organisational behaviour.
• Define change management processes, methodologies, and approaches for projects.
• Develop high-level training plans and contribute to thought leadership and practice development in OCM.
• Work among project teams to deliver change-focused management advice and manage junior consultants in their career growth.

Technical Qualifications

• 5+ years of experience in a technology or IT strategy related role combined with expertise in Organisational Change Management.
• 3+ years of work experience with large companies in Financial Services, High Tech, Engineering, Media, Telecommunications, FMCG, or Public Sector.
• Excellent PowerPoint skills with a combination of strategic and analytical insights and a passion for technology.
• Fluent in English, with fluency in German, French, and/or Dutch as a plus.
• Ability to architect solutions, present the big picture, and develop custom solutions to tackle customer problems.

The Change Management Consultant refines end-to-end change strategies for global clients by facilitating stakeholder workshops, conducting impact and risk analyses, and coordinating the full delivery of communication and training plans. Serving as a key advisor within a consulting practice in Montreal, this role manages deliverable quality and progress reporting while identifying business development opportunities to grow the firm's change management offerings.

Areas of Ownership

• Accompany clients in defining their global change management strategy and develop a tailored end-to-end support approach.
• Contribute to the development and implementation of a change management framework including tools, models, and guidelines.
• Facilitate workshops with teams and stakeholders to identify impacts, risks, and challenges.
• Carry out change management activities including stakeholder identification, impact analysis, risk assessment, and communication and training plans.
• Coordinate activities, ensure the quality of deliverables, produce progress reports, and manage and track change management deliverables against project governance.
• Propose action plans to address unforeseen situations and potential risks and support business development opportunities.

Qualifications and Experience

• University degree such as BAA, DESS, M.Sc., or MBA in a relevant field.
• 2+ years of experience in change management, preferably in a consulting company.
• Good knowledge of change management methodologies, models, techniques, and tools.
• Fluency in French and English, both oral and written.
• Autonomy, adaptability, strong listening and analysis skills, and good interpersonal skills.
• Ability to present to all hierarchical levels.

Change Management Consultant executes data-informed change strategies by designing initiatives, conducting stakeholder and impact analyses, and measuring business adoption and benefits realisation using new generation analytics and behavioural change tools. Success in the position means delivering accurate, timely communications through innovative channels and building executive-level relationships that align client leadership on key messages and desired behaviour shifts.

Role Responsibilities

• Support Change Management leads in creating Change Strategy and Change Plans and develop stakeholder engagement plans.
• Design change management initiatives, plan communications interventions, and enable training upskilling for people impacted by change.
• Leverage insights from change management data and analytics to design change strategies and conduct change impact and stakeholder analysis.
• Collaborate with client sponsors and leadership to align on key messages and desired behaviour shifts.
• Define metrics and measure business adoption and benefits realisation, ensuring key messages are communicated accurately using innovative channels.

Background and Experience

• 3+ years of change management and consulting experience.
• Experience in HR and Talent Management, Learning and Collaboration, or Human Capital and Organisation Effectiveness is highly desirable.
• Knowledge and experience of new generation change management tools including analytics tools, change control tools, and behavioural and culture change tools.
• Comfortable working with digital solutions in an information systems or technology-driven environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Excellent written and oral communication skills with strong executive-level relationship building skills.

As the Change Management Consultant, this role focuses on the people side of change within a university setting, integrating stakeholder analysis, communication plans, and risk assessments across project management and business analysis functions to ensure a cohesive approach to Salesforce migration. The Enterprise Projects and Initiatives team relies on this work to prepare leadership and employees for change, establish effectiveness metrics, and align CRM adoption practices with broader organisational change management standards.

Key Deliverables

• Focus on the people side of change and work with project teams and university stakeholders to evolve constituent engagement culture.
• Integrate project standards and tools including stakeholder analysis, communication plans, and risk assessments with project management and business analysis functions.
• Define and implement change management strategies and prepare leadership and employees for change while identifying and mitigating potential risks and resistance.
• Provide direct support and coaching to managers and University leaders as they migrate into Salesforce.
• Establish metrics to measure the effectiveness of change management efforts and develop alternative strategies as needed.
• Collaborate with other change management professionals to ensure alignment of approach and educate others on organisational change management practices.

Education and Experience

• Bachelor's degree or higher required, with a Master's degree in organisational change management, organisation development, or a related discipline preferred.
• Industry certifications preferred.
• 5+ years of related experience or an equivalent combination of education and experience.
• Higher education experience preferred.
• Experience leading Organisational Change efforts in large, distributed environments.
• Strong executive presence, critical thinking skills, and the ability to identify strengths and weaknesses of alternative solutions.
• Excellent communication, customer service, and attention to detail with the ability to prioritise effectively and thrive in ambiguity.

Embedded within a transformation advisory practice, the Change Management Consultant co-creates change strategies with the ATG Change Lead and client groups, developing and delivering impact assessments, communication plans, training materials, and adoption measurement plans that ensure quality outcomes for enterprise clients. Working closely with cross-functional practices, this role drives integration of change frameworks across client transformation programmes and actively supports internal business improvement initiatives.

Performance Expectations

• Work with the Change Lead, Advisory team, and client groups to co-create successful Change Management strategies.
• Support the creation, development, and execution of project-level change management activities including impact assessments, communication plans, learning plans, training materials, and measurement plans.
• Deliver effective change management activities and ensure the quality and timely completion of deliverables in line with client expectations.
• Engage proactively with internal business improvement initiatives and support the ongoing development of change frameworks and tools.
• Drive integration with other practices to deliver seamless client transformation programs.

Minimum Qualifications

• Degree-level education and relevant Change Management certification, with Prosci preferred.
• 3-5 years of experience in consulting, Change Management, and supporting transformation work across multiple functional teams.
• Experience in stakeholder management, communications and engagement, training, benefits realisation, and change impact assessments in complex global organisations.
• Well organised and structured in strategic thinking, project execution, and workload prioritisation.
• Ability to adapt style, build relationships, gain trust, synthesise ambiguous information, and present effectively.

Change Management Consultant manages impact assessments, stakeholder mapping, and communication content to facilitate organisational transition between companies, with particular relevance to supply chain environments. The work directly supports end-user buy-in, training curriculum delivery, and the execution of a coherent change management plan aligned to project management activities throughout the integration programme.

Accountabilities

• Perform and update Impact Assessments and assist the Project Manager in building stakeholder mapping and executing the stakeholder plan.
• Follow up on open actions linked to change management and project management activities.
• Develop a strong Change Management plan and strategy.
• Guide the creation of communication content by adapting messages to targeted communities.
• Design and produce the training curriculum and materials to facilitate transition between companies.
• Ensure and measure project buy-in from end-users.

Professional Experience

• University degree in Information Technology or a related field.
• Work experience in similar change management roles.
• Experience in supply chain activities is a plus.
• Solid knowledge of professional communications best practices with experience in internal communication and marketing activities.
• Excellent written and spoken English, with French also appreciated.
• Culturally sensitive, adaptable, and resilient with the ability to multi-task in a fast-paced environment.
• Collaborative, positive, and solutions-oriented with the ability to communicate effectively at all levels.