CHANGE MANAGEMENT COORDINATOR JOB DESCRIPTION

When a large-scale ERP rollout or HR system replacement stalls, it is rarely a technology failure. Adoption gaps, unmanaged resistance, and poorly sequenced communications erode initiative value before the new system ever reaches full use. The Change Management Coordinator owns the structured planning and execution work that prevents that outcome, translating OCM frameworks such as Prosci into concrete deliverables including stakeholder impact assessments, readiness metrics, and training plans. This is a coordination-heavy role that sits within a program management office or people team, accountable to senior project sponsors and HR business partners.

As the Change Management Coordinator, you develop and execute change management plans that accelerate employee adoption and minimize resistance across enterprise-wide transformation programs. You work within a cross-functional program team, partnering with HR business partners, communications specialists, and workstream leads to keep OCM deliverables on schedule and within scope.

Career Impact: Coordinating OCM deliverables across ERP and HR transformation programs builds demonstrated competency in Prosci methodology and stakeholder influence, credentials that are transferable across industries and increasingly demanded at the program lead level.

Business Impact: When adoption plans are well-executed, organizations recover transformation investment faster and sustain behavioral change beyond go-live, directly affecting whether a multi-year program delivers its intended ROI.

Growth Opportunity: The experience of managing readiness metrics, resistance mitigation plans, and change control boards positions coordinators for progression into Change Manager or OCM Lead roles with broader program ownership.

• Develop and maintain change management plans covering stakeholder engagement, communications, training, and readiness assessment for assigned programs.
• Coordinate cross-functional meetings, capture notes, update action logs, and follow up on critical tasks to maintain program timelines.
• Design and distribute organizational readiness assessments, then synthesize findings into targeted gap-closing plans.
• Facilitate education sessions with leaders and teams on change management concepts, typical resistance patterns, and change leadership expectations.
• Monitor implementation of approved changes to verify that adoption milestones and go-live criteria are met.
• Partner with communications and training specialists to develop materials, tip sheets, and user guides supporting end-user capability development.
• Maintain comprehensive OCM documentation including SOPs, workflows, and controlled document libraries within designated program tools.
• Escalate unresolved risks and resource constraints to program managers and sponsors with recommended solution options.

• Bachelor's degree in organizational psychology, business, human resources, or a related field, or equivalent work experience.
• 2 or more years of change management, project coordination, or organizational development experience, with direct exposure to structured OCM methodologies.
• Demonstrated ability to develop stakeholder management plans that anticipate resistance and build commitment across organizational levels.
• Experience developing and deploying communications, training materials, or user guides for technology or process change initiatives.
• Ability to gather, analyze, and report on key performance indicators including adoption rates and readiness scores.
• Strong written and verbal communication skills with demonstrated ability to present to and influence senior leaders.
• Strong planning and organizational skills with ability to manage multiple concurrent workstreams under firm deadlines.

• Prosci Change Management Certification or equivalent formal OCM methodology training.
• Experience supporting ERP, HR system replacement, or large-scale digital transformation programs.
• Knowledge of design thinking principles applied to change strategy and stakeholder engagement.
• Proficiency with project collaboration and scheduling platforms used in enterprise PMO environments.

• Stakeholder readiness score at each program gate, measured against agreed readiness thresholds.
• Adoption rate at 30, 60, and 90 days post go-live, tracked per impacted employee group.
• Percentage of OCM deliverables completed on time relative to the program milestone schedule.
• Resistance incident count and resolution rate, logged through the change request process.
• Training completion rate across assigned end-user populations prior to go-live.
• Typical tools: Change management planning platforms (commonly Smartsheet or equivalent); presentation and document tools (commonly Microsoft 365 suite).

• Base Salary Range: $55,000 to $80,000 annually, depending on experience and location.
• Bonus: discretionary annual bonus, typically 5 to 10 percent of base salary.
• Equity: not commonly offered at this level in corporate OCM roles.
• Health Benefits: medical, dental, and vision coverage, employer contribution standard.
• PTO: 15 to 20 days annually, plus standard federal holidays.
• Common Perks: Professional development budget for OCM certification, hybrid work schedule.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available to applicants and employees with disabilities throughout the hiring process and employment, in accordance with the Americans with Disabilities Act and applicable state law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under federal, state, or local law. Employment in this role is contingent on satisfactory completion of a background screening. Candidates must be authorized to work in the United States without sponsorship.

The Change Management Coordinator owns the coordination of cross-sector change control processes, including chairing impact analysis boards and maintaining manufacturing Bill of Materials accuracy. Working alongside project teams and supply chain stakeholders, the coordinator delivers structured status reporting and process improvement documentation that reduces implementation risk.

Key Responsibilities

• Updates and maintains project-related pages, dashboards, and other relevant data.
• Gathers and integrates project performance and progress information.
• Prepares detailed status reports including latest accomplishments, upcoming deliverables, project metrics, and risk analysis.
• Provides recommendations for improving internal processes and documents all approved process changes.
• Manages and enhances existing controlled documentation programs.
• Manage quality of change implementation plans while optimizing implementation cost and planning.
• Organize and chair cross-sector project change control board for impact analysis, planning, and disposition of changes.
• Coordinate and coach cross-sector project teams on the product change process.
• Monitor and control the implementation of approved changes.
• Assign new part numbers and maintain accuracy of manufacturing business systems Bill of Materials.

Required Qualifications

• Associate's degree or above in Electrical/Mechanical Engineering, Computer Science, or a related field.
• Configuration Management certification (CMII module 1-6) preferred.
• 2+ years of Project Coordination or Project Analyst experience.
• 5+ years of work experience with at least 2 years in new product introductions or configuration management.
• Knowledge of upstream impact of changes including logistics, operations, and customer support.
• Proven experience managing multiple changes, configurations, and their dependencies.
• Proven analytical and conceptual skills combined with business sense.
• Strong written and verbal communication skills with ability to adapt approach to the situation.
• Strong organizational skills with ability to coordinate multiple tasks and support concurrent projects.

Embedded within the ClientView program team, the Change Management Coordinator develops and leads change management efforts including learning interventions, multimedia communications, and User Acceptance Testing support. Working closely with senior leaders and internal stakeholders, the coordinator builds capability and drives adoption of new functionality across the organization.

Core Functions

• Develop and lead change management efforts across the organization.
• Develop and execute learning and development interventions to address capability gaps and support new functionality rollouts.
• Draft key communications strategies and plans, including designing compelling digital and visual multimedia materials.
• Solicit and analyze feedback and articulate priorities and areas to improve.
• Play a key role in User Acceptance Testing to ensure solutions meet the needs of end-users.
• Enable and coach senior leaders in adopting ClientView and integrating it into their workflows.
• Structure and analyze information and turn ideas into useful deliverables across different types of media.

Qualifications and Experience

• Bachelor's degree from an accredited academic institution with high academic achievement.
• 3+ years of experience in change management, communications, learning and development, public relations, design, or related fields.
• Experience and expertise in digital tools preferred.
• Strong writing and editing skills with an eye for detail.
• Strong working knowledge of PowerPoint and Word.
• Fluent in English, verbal and written.
• High energy level with orientation towards achieving results.
• Strong attention to detail with ability to prioritize effectively.

Reporting to HR and organizational design leadership, the Change Management Coordinator implements change management and organizational design strategies across staff functions, including facilitating sessions to define change models and coach leaders on their roles. Partnering with communication, training, HR, and OD specialists, this role drives sustainable adoption and builds measurement systems to track proficiency across transformation programs.

Primary Duties

• Implement change management and organizational design strategies across staff functions.
• Anticipate how employees will be affected by changes by analyzing processes and structures.
• Define key change roles for programs, projects, and initiatives and coach leaders on their change roles.
• Facilitate sessions with leaders and teams to educate them on changes and organizational design processes.
• Facilitate assessments with leaders and teams to identify main roles and activities to define the correct change model.
• Work with communication, training, HR, and OD specialists to formulate plans and activities supporting project implementation.
• Create and manage measurement systems to evaluate results and track adoption, utilization, and proficiency of individual changes.
• Ensure change sustainability in the long term.

Skills and Qualifications

• 3+ years of experience in change management, transformation, or HR.
• Strong analytical and decision-making abilities.
• Strategic thinking with ability to lead the people side of transformation.
• Solid collaborative leadership skills with experience presenting to senior executives.
• Negotiation and communication skills with ability to influence without direct authority.
• Comfortable challenging views of senior leaders and providing alternative insights.
• Bilingual in English and Spanish required.
• Flexibility to work with diverse and dynamic teams.

Sitting at the intersection of healthcare technology and process improvement, the Change Management Coordinator develops and refines change management SOPs, workflows, and communications supporting EHR Go-Live activities and end-user capability development. Operating across clinical and technical stakeholder groups, this role gathers KPI data, evaluates current-state processes, and delivers training to drive adoption of the overall CM plan.

Duties

• Develop and refine change management SOPs and key change management workflows.
• Develop repeatable change management processes for use during Go-Live, including Command Center Support preparation.
• Support Go-Live activities by identifying tip sheets, flashes, and user manuals to support end users.
• Develop change management communications that assist current EHR users in capability developments.
• Evaluate internal processes and identify opportunities for improvements.
• Gather key performance indicator data, evaluate current state, and propose future state goals and objectives.
• Support development and maintenance of all technical and end user documentation within designated CM tools.
• Assist in providing training of the overall CM process to end users.

Minimum Qualifications

• Bachelor's degree preferred in Information Technology, Computer Science, Engineering, or a similar discipline.
• Lean Six Sigma or other process improvement certification preferred.
• 3+ years of professional experience as a Project Manager, Business Analyst, Systems Engineer, or other relevant role.
• Experience designing, developing, managing, and executing change management plans and communications for technology.
• Medical billing knowledge.
• Experience developing, tracking, and reporting customer success metrics.
• Strong written and verbal communication skills.
• Ability to work independently as well as part of a larger team.

A key member of the Strategic Talent Management team, the Change Management Coordinator delivers evidence-based change management strategies supporting Digital Transformation and ERP implementation, including actionable communications, stakeholder management, and training plans. Collaborating across VPs and Directors of HR COEs and HR Business Partners globally, the coordinator oversees plan delivery and builds the team brand through high-quality, impactful services.

Functions

• Provide support for change management strategies with a particular focus on Digital Transformation and ERP strategy, planning, and implementation.
• Support development of change management strategies including actionable plans for communications, stakeholder management, training, and change readiness.
• Develop materials, trainings, and other experiences outlined in change management plans.
• Oversee and monitor delivery of change management plans to ensure they are completed on time and within scope.
• Anticipate organizational and project changes and risks, communicate them, and identify potential solutions.
• Collect, synthesize, and interpret data and develop reports.
• Contribute to the development and implementation of processes designed to foster efficient and inclusive collaboration.
• Build the team brand by demonstrating deep subject matter expertise and delivering high-quality, impactful services.

Education and Experience

• Bachelor's degree and 8 years of experience, Master's degree and 6 years, PhD and 1 year, or equivalent combination.
• Formal education in Design Thinking and Organizational Change Management is a plus.
• Demonstrated experience building relationships across groups of stakeholders including senior leaders.
• Demonstrated experience with project planning and support.
• Knowledge of design thinking concepts, principles, and processes.
• Knowledge of effective data gathering and reporting tools, techniques, and processes.
• Demonstrated experience developing communications and trainings that influence and inspire commitment.
• Humble, curious, and empathetic attitude towards continual learning and growth.

A coherent data protection and privacy culture at CBRE depends on the Change Management Coordinator, who manages the annual strategic change management plan and cross-functional delivery of training, awareness campaigns, and communications addressing the Privacy Program's key risks. Based within the Global Data Protection and Privacy Office, this role oversees vendor engagement, translation, and publication across all CBRE platforms while coordinating internal team operations.

Accountabilities

• Manage the annual strategic change management plan addressing the Privacy Program's key risks and maturity goals.
• Work cross-functionally with Communications, Ethics and Compliance, and the Global Cyber Security Office to deliver an aligned change management program.
• Manage the vendor selection and engagement process, including arranging for translations and publication on all platforms.
• Maintain and update the GDPO Change Management Library of Resources.
• Coordinate internal team trainings, bi-weekly meetings, team engagement activities, and agendas.
• Coordinate activities with the People team to ensure seamless recruiting, onboarding, and offboarding processes.
• Assist with coordinating the GDPO's annual Strategic Planning sessions.
• Coordinate with outside vendors and assist with tracking the GDPO's discretionary budget annually.

Background and Experience

• Bachelor's degree from an accredited university, preferably in organizational psychology or a related field.
• Prosci, Lean Six Sigma, or PMI-ACP certification preferred.
• 2-4 years of demonstrable experience in program and/or change management.
• Experience working at a large, multinational corporation preferred.
• Proficiency in the Microsoft Suite of applications.
• Proficiency in Smartsheet including ability to create plans, reports, and integrated dashboards preferred.
• Experience using tools such as Camtasia, Captivate, or related tools to build presentations and training modules preferred.
• Strong verbal and written communication skills with ability to motivate and negotiate effectively with key stakeholders.
• Creative and resourceful with ability to prioritize workstreams and manage time and resources efficiently.

As the Change Management Coordinator, this role analyzes and coordinates Engineering Change Orders and their supply chain effects, including maintaining bill of materials and resolving complex part break scheduling across multiple plant locations. The manufacturing and supply chain teams rely on this work to ensure audit-ready documentation, accurate inventory systems, and timely resolution of cross-departmental change management issues.

Job Functions

• Analyze and coordinate part break dates based on part availability, manufacturing tooling requirements, and parts routing.
• Maintain bill of materials and parts and commodities within supply chain management and enterprise-wide systems.
• Perform complex problem-solving and analytical activities to resolve Engineering Change Orders and their effects on Supply Chain.
• Document findings, resolve, and report any deviations.
• Manage relationships with multiple departments within the plant and across other locations for relevant functional areas.
• Maintain documentation for scheduled audits for reporting and review by management and internal and external auditors.
• Maintain required metrics and report results.

Experience and Qualifications

• Associate's degree required.
• 3-5 years of Supply Chain, Materials Management, Procurement, or Operations experience.
• 2-5 years of experience with Basic MRP/ERP/ASN or other inventory systems.
• Strong knowledge of inventory control processes.
• Advanced reasoning skills, problem sensitivity, and data analysis ability.
• Proficiency in Word and Excel.
• Ability to multi-task and manage multiple projects with strong oral and written communication skills.
• Ability to establish relationships and encourage cooperation between organizations.

Change Management Coordinator shapes the structured delivery of change management plans across CAPREIT's Strategic Programs, developing detailed change deliverables and maximizing adoption while mitigating resistance. The work directly supports project teams and program owners in achieving organizational performance outcomes through communication, training, and digital scheduling of change activities.

What You'll Do

• Work closely with project teams and program owners to ensure a structured approach is applied to all change management plans.
• Support Project Managers with change management needs related to their projects.
• Develop and commit to detailed change management deliverables.
• Identify and maximize opportunities to increase adoption and mitigate resistance to changes.
• Communicate, document concerns, and risks during all phases of a project or initiative.
• Manage a digital schedule of project and change management activities.
• Support project-related training as part of change management activities.

Knowledge Skills and Abilities

• 2-4 years of relevant work experience in change management or communications.
• 1-2 years of experience designing, developing, and deploying effective change management strategies.
• Experience and knowledge of change management principles, methodologies, and tools.
• Prosci Change Management Certification is an asset.
• Knowledge of Microsoft SharePoint and the O365 Suite.
• Project Management knowledge is an asset.
• Excellent written and verbal communication skills.
• Strong planning, organization, and coordination skills with ability to manage multiple projects and changing priorities.
• Analytical and problem-solving abilities with results-oriented mindset.

The Change Management Coordinator owns supplier outreach and communications management for ARIBA supplier enablement deployments, coordinating vendor engagement, adoption tracking, and change facilitation activities across pre- and post-deployment cycles. Working alongside the core project team and Catalog/Content Enablement Lead, the coordinator ensures suppliers are prepared for change impacts and that procurement data is accurately maintained.

Day-to-Day Responsibilities

• Handle vendor inquiries related to ARIBA supplier enablement received through email, phone, and/or service request tickets.
• Identify suppliers post-deployment that have POs within the Ariba Network requiring Invoice processing and assist in supplier outreach efforts.
• Work with the core project team to gather and manage local procurement lead and site data for each deployment.
• Build, plan, and manage communications to prepare suppliers for upcoming change impacts and encourage adoption.
• Assist in the facilitation of change management activities including scheduling and action items.
• Support supplier data and document management including file organization and categorization.
• Contact vendors to inform of upcoming changes and collect additional contact information.

Professional Experience

• Experience managing multiple tasks simultaneously while maintaining close attention to detail.
• General understanding of business acumen with appreciation of business challenges.
• Proficiency in drafting concise internal and external-facing communications and written materials.
• Proficiency in MS Word, PowerPoint, and Excel.
• Ability to gather and analyze data to identify and report on key performance indicators.
• Ability to exhibit good engagement and communication skills, tailored to varying audiences.
• Interpersonal skills to establish relationships quickly and build trust.
• Results-driven with strong team collaboration skills and self-awareness.

Reporting to department leadership, the Change Management Coordinator applies structured change management processes and tools to foster adoption of project-driven changes, developing organizational readiness metrics and executing change strategies in partnership with program teams and business leaders. Partnering with division leaders and staff, this role delivers consultation, education, and risk mitigation planning to support health plan operational programs.

Role Responsibilities

• Apply a change management process and tools to support creation of strategy to foster adoption of changes required by a project or initiative.
• Develop and track organizational readiness metrics including risk and resistance mitigation plans.
• Establish timelines and milestones, schedule, and monitor activities.
• Coordinate with program teams and business leaders to execute change strategies that support program objectives.
• Participate in planning and implementation of department-initiated change management strategies and programs.
• Provide consultation and education to division leaders and staff regarding change management methodologies and principles.

Requirements

• 2+ years of change management experience.
• Health plan or healthcare experience preferred.
• SharePoint experience required.
• Reporting experience within Word, PowerPoint, and Excel.
• Strong communication and organization skills.

Embedded within the IS team, the Change Management Coordinator supports structured change management methodology and Epic data migration, coordinating the change request log, coaching customer groups, and conducting Root Cause Analysis to minimize project risk. Working closely with all organizational levels, this role maintains internal change management policies and ensures accountability for assigned deliverables throughout project status cycles.

Scope of Work

• Supports structured change management methodology and the migration of data through Epic environments to minimize project risk.
• Coordinate change request log and convey change status as a Change Approval Board participant.
• Provide coaching, training, and strategy development for customer groups to reduce the risk of negative business impact.
• Develop and maintain internal policies and procedures for change management, data migration, and documentation.
• Attend project status meetings and remain accountable for items assigned to their area of responsibility.
• Conduct Root Cause Analysis exercises and review of Epic Content Application and Med Data Loads.

Technical Qualifications

• Bachelor's degree in Healthcare or a related field required.
• Data Courier certification preferred.
• 3 years of relevant experience required.
• Experience working with all levels within an organization required.
• Healthcare experience preferred.
• Proficiency in MS Office including Outlook, Excel, and Word required.
• Epic software experience preferred.

The Change Management Coordinator delivers project coordination and change management support for a major HR Management and Payroll system replacement program, including cross-functional meeting facilitation, action tracking, and comprehensive project documentation. Success in the position means maintaining timely project timelines, escalating risks with solution options, and serving as a trusted partner across workstream leads, sponsors, and geographically distributed teams.

Key Deliverables

• Support project management activities for People Team projects utilizing PMO standards.
• Coordinate cross-functional meetings, capture notes, update action and risk logs, and support general project reporting.
• Bring structure and detail to support Workstream and Change Management activities.
• Help prioritize and follow up on critical tasks and activities to maintain project timelines.
• Plan, schedule, manage, and ensure delivery of specific events and project activities.
• Create and maintain comprehensive project documentation meeting quality standards and expectations.
• Escalate resource concerns and project risks to appropriate stakeholders including solution options for consideration.

Position Requirements

• Bachelor's degree required.
• 2-3+ years of relevant project management experience.
• Experience in project management, project support, change management, communications, and/or business analysis.
• Experience working with cross-functional and geographically distributed teams.
• Experience with MS Office, Google Apps, and other productivity apps.
• Strong written and verbal communication skills.
• Ability to work independently without direct oversight.
• Open to change and flexible in style with a professional approach and global mindset.

As the Change Management Coordinator, this role develops and executes change management plans and stakeholder management roadmaps for transformation initiatives, assessing leader readiness and facilitating education sessions across multiple organizational levels. The HR and business leadership teams rely on this work to measure change effectiveness, manage resistance, and sustain adoption of people, process, and technology changes within the Horizon Program.

Strategic Responsibilities

• Develop and execute a change management plan and roadmap for different areas across the organization.
• Develop and implement a stakeholder management plan with anticipated resistance points using a structured approach for impact assessment.
• Measure change management effectiveness across the organization.
• Assess leaders on their change roles throughout the change process.
• Facilitate sessions with leaders and teams to educate them on the change process, change concepts, and change leadership.
• Contract with HRBP, HR Local, and SDT Leader to support the Horizon Program within the Operating Unit.

Qualifications and Experience

• 3+ years of experience in change management, transformation, or HR.
• Prior experience implementing change programs and initiatives.
• Ability to plan and manage change initiatives and their impact on people, processes, and technology.
• Demonstrated ability to translate research into insights that drive business growth.
• Superior influencing skills to deliver results through others without direct reports.
• Negotiation and communication skills with self-starter and self-managed approach.
• Ability to think strategically and develop tactical action plans to achieve business goals.
• Solid collaborative leadership skills.