CHANGE MANAGEMENT LEAD JOB DESCRIPTION

A Change Management Lead plans and executes the organizational strategies that move employees from current state to desired future state across enterprise-wide programs. The role owns the full arc of a change initiative: stakeholder assessment, sponsor coaching, communications design, readiness measurement, and adoption tracking. Prosci ADKAR and CCMP-aligned methodologies are the professional standard here. Without this function, transformation programs routinely stall at go-live, with adoption gaps that erode ROI and leave employees without the guidance they need.

As the Change Management Lead, you will design and execute structured change management strategies that drive employee adoption, minimize resistance, and deliver measurable business results across large-scale organizational and technology transformations. You will work across senior leadership, HR Business Partners, project teams, and change agent networks, with scope spanning communications, training, readiness assessment, and ongoing adoption measurement.

Career Impact: Leading end-to-end OCM programs across enterprise-wide transformations builds demonstrated expertise in Prosci and CCMP methodologies, establishing a track record that senior consulting firms and global corporations actively seek.

Business Impact: When change management is executed well, transformation initiatives achieve higher end-user adoption rates and faster time-to-value, directly protecting the ROI of programs that represent significant organizational investment.

Growth Opportunity: Owning sponsor coalition development and change agent network leadership at this level creates a natural path toward Change Management Director or Organizational Development leadership roles.

• Lead end-to-end change management plans for enterprise programs, from strategy development through adoption measurement.
• Coach senior executives and program sponsors in fulfilling their visible change leadership responsibilities.
• Conduct change impact and stakeholder assessments to identify risks, resistance points, and readiness gaps.
• Design and deliver stakeholder engagement campaigns including leadership messages, all-hands communications, and training support documentation.
• Build and manage a change agent network to drive program communications and surface employee feedback across initiatives.
• Define success metrics for each initiative and monitor adoption progress through pulse surveys and focus group analysis.
• Collaborate with Learning and Development to align training plans, coordinate content localization, and support train-the-trainer sessions.
• Partner with project implementation teams to integrate change management activities into project plans and risk logs.

• Bachelor's degree in Organizational Development, Human Resources, Business, or equivalent work experience.
• 5 or more years of organizational change management experience, with demonstrated leadership of large-scale enterprise or IT transformation programs.
• Prosci, CCMP, or equivalent change management certification.
• Proven ability to conduct change impact analysis, business readiness assessments, and stakeholder identification across complex, matrixed organizations.
• Experience developing and executing communications plans, training strategies, and resistance management plans for cross-functional audiences.
• Strong facilitation and executive presentation skills, with ability to influence senior leaders and coach program sponsors.
• Solid understanding of project management approaches, phases, and lifecycle stages as they relate to change integration.

• Master's degree in Organizational Development, Industrial/Organizational Psychology, or Organizational Behavior.
• Experience with Learning Management Systems including web-based content development and certification tracking.
• Lean, Six Sigma, or comparable process improvement certification.
• Prior success leading change management in global, multi-region programs requiring training localization and cross-time-zone coordination.

• Change readiness assessment scores, measuring percentage of impacted groups reaching readiness thresholds before go-live.
• Adoption rate at 30, 60, and 90 days post-deployment, measured against baseline utilization targets.
• Sponsor and change agent engagement rate, tracking active participation across the defined coalition.
• Pulse survey completion rate and sentiment trend, reflecting stakeholder engagement quality across program milestones.
• Training completion rate by impacted audience group, measured against rollout plan targets.
• Typical tools: Change management platforms (commonly Prosci Portal or WalkMe); project management and collaboration tools (commonly Microsoft SharePoint or Smartsheet).

• Base Salary Range: $95,000 to $135,000 per year depending on experience and location.
• Bonus: 8 to 15 percent annual performance bonus typical at this level.
• Equity: occasional RSU grants at larger public companies, less common at mid-market.
• Health Benefits: medical, dental, and vision coverage, with employer contribution toward premiums.
• PTO: 15 to 20 days annually, plus federal holidays and sick leave.
• Common Perks: Professional development budget supporting Prosci recertification, remote or hybrid flexibility, and employee assistance programs.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available to applicants with disabilities throughout the recruitment and employment process upon request, in accordance with the Americans with Disabilities Act. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Employment in this role is contingent on successful completion of a background check. Candidates must be authorized to work in the United States.

The Change Management Lead owns the design and execution of end-to-end change management plans, frameworks, and stakeholder engagement campaigns that drive employee adoption of strategic initiatives. Working closely with business leads and HR Business Partners, the role shapes organizational readiness by building communications, training documentation, and success metrics that deliver measurable adoption outcomes.

Key Responsibilities

• Design and execute end-to-end change management plans, from strategy development through execution.
• Coach senior leaders and executives to fulfill the role of sponsor and champion for change initiatives.
• Conduct business readiness assessments and develop mitigation strategies for sustained change.
• Complete change impact and stakeholder assessments to build plans based on desired future state.
• Facilitate meetings to drive progress and alignment across cross-functional teams.
• Design and deliver high-impact communications and stakeholder engagement campaigns.
• Create training support documentation including job aids and other supporting materials.
• Define and measure success metrics and monitor change progress throughout initiatives.
• Gather stakeholder feedback through pulse surveys and focus groups to assess change adoption.

Required Qualifications

• 6+ years of experience in organizational change management, culture design, and transformation.
• Degree in Talent Development, Organizational Development, or a related field.
• Extensive experience with culture, employee experience, and the human side of change.
• Experience working in small high-growth tech companies, consulting firms, and large global organizations.
• Strong knowledge of OCM frameworks, methodologies, and project management tools.
• Proficiency in communication vehicles including leadership messages, all-hands, Slack, email, and video.
• Excellent presentation, facilitation, analytical, and problem-solving skills.
• Fluency in principles and practices related to equity, diversity, and inclusion.

Embedded within a cross-functional organization, the Change Management Lead integrates change management mindset and capability by delivering coaching, process tools, and templates that align leaders and sustain adoption across enterprise-wide system implementations. Working closely with project teams, managers, and business leaders, the role advances organizational competency through continuous improvement and drives employee engagement across all levels.

Core Functions

• Integrate a Change Management mindset throughout the organization by delivering coaching, process, tools, and templates.
• Build relationships with leaders to strengthen employee engagement and participation in changes.
• Define and measure success metrics and monitor change progress across initiatives.
• Serve as an internal consultant and advisor for overall change management efforts.
• Sustain and improve change management processes to maintain alignment with evolving business needs.
• Motivate and direct cross-functional teams through skillful application of change management.
• Support project teams by integrating change management activities into project plans.
• Work with managers and business leaders to support critical communication efforts and business initiatives.

Qualifications and Experience

• 5+ years of change management experience leading mid-to-large organizations through enterprise-wide system implementations.
• Change management certification or designation desired, with Prosci certification a plus.
• Lean and/or Six Sigma certifications helpful.
• Strong knowledge of change management principles, methodologies, frameworks, and best practices.
• Experience conducting change impact analysis, assessing change readiness, and identifying stakeholders.
• Familiarity with project management approaches, tools, and phases of the project lifecycle.
• Proficiency in Microsoft Excel, Word, PowerPoint, SharePoint, and project management tools.
• Detail-oriented, well-organized, process-driven, and able to collaborate across functions and locations.

Reporting to commercial leadership, the Change Management Lead - Supply Chain leads change and engagement for the holistic transformation of MW Commercial procurement, covering operating model review, growth, and productivity improvements. Partnering with teams across Commercial regions and Mars Wrigley functions, the role delivers stakeholder plans, organizational assessments, and a global change network that enable top-tier supply chain performance.

Primary Duties

• Design, develop, and implement change management strategies and plans for enterprise supply chain transformation.
• Conduct organizational assessments and needs assessments to develop recommendations that improve employee productivity and morale.
• Develop stakeholder plans integrated across organizational design, culture, behavior, and change management.
• Perform stakeholder and change impact analysis identifying potential project impacts and risks.
• Identify and anticipate organizational challenges and resistance and develop risk mitigation plans.
• Lead and build a global change network team to drive communication and education within the user community.
• Supervise execution of activities related to organizational change management and end-user readiness.
• Work with process teams to ensure new design elements are communicated and incorporated into training content.

Experience and Qualifications

• Master's degree in Organizational Development, Change, Human Performance Management, or a related field preferred.
• Extensive experience leading restructuring or turnaround situations.
• Proven record of leadership and experience managing teams in collaborative environments.
• Expertise in driving rapid operational turnarounds and growth programs across strategic, revenue, cost, and working capital levers.
• Strong analytical, coaching, and mentoring skills with ability to lead by influence.
• Strong presentation, verbal, and written communication skills for all levels of management including senior leaders.

Sitting at the intersection of people strategy and technology transformation, the Change Management Lead develops and executes structured change management strategies that align leaders, mitigate resistance, and drive adoption across large-scale business and IT programs. Operating across Corporate Communications, Learning and Development, and operational project teams, the role creates measurable employee readiness and builds change networks that sustain organizational momentum.

Duties

• Lead, develop, and execute change management strategies and plans using a structured methodology.
• Collaborate with and influence key executives, leaders, and impacted stakeholders using change management strategies.
• Coach and guide executives and leaders in fulfilling the role of change sponsors and champions.
• Assess change impact on people, process, and technology as input into mitigation activities and change plans.
• Develop and implement activities to align leaders, engage stakeholders, and mitigate resistance.
• Identify anticipated resistance and adoption risks and develop specific response strategies and plans.
• Develop and execute communication plans in collaboration with Corporate and Operational Communications teams.
• Create and lead a change network to increase awareness, enable feedback, and champion change initiatives.
• Work closely with Learning and Development to align training plans and execution.

Skills and Qualifications

• Bachelor's degree in human resources, psychology, business, or equivalent.
• 3-5 years of experience delivering organizational change management including strategy, stakeholder management, communications, and change readiness assessment.
• Change Management Certification, Prosci, CCMP designation, or equivalent.
• Experience with large-scale, cross-functional business and IT transformations.
• Advanced MS Office skills, especially Excel, PowerPoint, and SharePoint.
• Strong interpersonal, relationship-building, collaboration, active listening, and written and verbal communication skills.
• High motivation, self-starting attitude, and ability to work through ambiguity.
• Fluency in English and French.

A key member of a technology consulting practice, the Change Management Lead builds and implements change management strategies tailored to individual client needs, maximizing user adoption and minimizing risk across complex, large-scale engagements. Collaborating across project teams and Customer Success Services, the role drives stakeholder engagement, impact analysis, training, and post-deployment adoption to deliver lasting business value for clients.

Accountabilities

• Focus on transforming client's business through process and change interventions that integrate strategy, technology, and people in an effort to drive value.
• Create and implement change management strategies and plans to maximize user adoption and minimize overall risk.
• Tailor change management methodology to individual clients' needs and contribute to methodology improvement.
• Drive stakeholder engagement, organizational assessment, impact analysis, training, communications, and adoption measurement.
• Create actionable deliverables including communications plans, training plans, and resistance management plans.
• Partner with Customer Success Services to drive ongoing technology adoption and business process improvement post-deployment.

Background and Experience

• Bachelor's degree in Organizational Change, Communication Studies, or a related field.
• Minimum 5 years of change management consulting experience in complex, large-scale client organizations.
• Passionate about driving organizational culture change through new technologies and new ways of working.
• Ability to articulate messages clearly to audiences from entry-level users to C-level executives.
• Experience managing multiple deadlines across a variety of stakeholders.
• Experience using Google Workspace preferred.
• Strong leadership, communication, active listening, interpersonal, and organizational skills.

Successful go-to-market execution across field, partner, and customer audiences depends on the Change Management Lead, who delivers end-to-end commerce change initiatives by building strategy, evolving value propositions, and creating aligned messaging across product groups and segments. Based within the commerce organization and working alongside licensing stakeholders, the role creates success measures and manages risk to ensure new commerce capabilities land effectively and drive desired behaviors.

Strategic Responsibilities

• Provide marketing and sales leadership for key change management initiatives driven by a new commerce vision across field and partner sales.
• Build, execute, and land effective go-to-market strategies across field, partner, and customer audiences for each initiative.
• Create and evolve value propositions, marketing content, and compelling messaging for key audiences.
• Work across disciplines, product groups, and segments to ensure alignment on priorities, messaging, and go-to-market plans.
• Educate stakeholders and global execution teams on initiative objectives, impact, and go-to-market strategies.
• Manage a consistent cross-organization rhythm of the business and workstreams.
• Create success measures to proactively monitor performance and manage the risk log for change management initiatives.

Minimum Qualifications

• 5+ years of experience in product management, strategy consulting, finance, business development, or related fields.
• Bachelor's degree in Engineering, Computer Science, Economics, Business, or related field preferred.
• Master's degree in Business Administration or related field a plus.
• Strong analytical skills with experience in go-to-market strategy, value proposition development, and messaging.
• Ability to work across disciplines and influence stakeholders at all levels toward common goals.

As the Change Management Lead, this role updates and maintains stakeholder analysis, owns the Change Agent Network, and coordinates training plans across global program workstreams to close readiness gaps and sustain adoption. The global program team relies on this work to ensure change impacts are identified at the local level, training content is localized accurately, and organizational readiness is measured and acted upon throughout each initiative.

Job Functions

• Update and maintain stakeholder analysis relevant to functions impacted by projects and develop deep understanding of stakeholder considerations.
• Build relationships with key stakeholders to develop central and geo-specific change management plans.
• Own and manage the Change Agent Network to drive program communications and provide feedback across initiatives.
• Facilitate measurement of change readiness and lead execution of action plans to mitigate impacts and readiness gaps.
• Work with functional and local leaders to identify change impacts specific to their areas.
• Coordinate training plans across different teams and manage training content localization as needed.
• Assist in the organization and execution of train-the-trainer and instructor-led training sessions.
• Provide input to training needs assessments from each initiative.

Education and Experience

• Bachelor's degree required.
• Master's degree in Industrial/Organizational Psychology, Organizational Behavior, or a related field preferred.
• At least 8 years of work experience in industry with at least 8 years in change management activities and assessment execution.
• Experience in learning and development, leadership development, organizational design, and change strategy.
• Experience with Learning Management Systems including web-based content development, hosting, and certification.
• Experience facilitating large group workshops and applying recognized OCM methodologies in complex organizations.
• Experience in training coordination including logistics across time zones, survey development, and reporting.
• Previous success working in enterprise-level, global, matrixed organizations.
• Strong communication, executive presentation, root cause analysis, and risk identification skills.

Change Management Lead shapes organizational change management capability by conducting risk and stakeholder assessments, developing communications and coaching plans, and building collaborative partnerships that expand OCM impact across business functions. The work directly supports transformational projects and enables leaders at all levels to adopt structured change approaches through ongoing advisory, facilitation, and relationship-building activities.

Ownership Areas

• Shape the Change Management capability and expand its impact on business and functions.
• Engage with key business and functional leaders to understand communication needs, analyze gaps, and recommend improvements.
• Conduct change risk, sponsor coalition, and impacted groups assessments.
• Develop communications, training, resistance management, sponsorship, and coaching plans.
• Collaborate with project implementation teams to assess human change project scope and determine engagement levels.
• Take on project change lead roles in transformational projects as capacity allows.
• Build and maintain relationships with collaborative partners across the organization.

Professional Experience

• Minimum Bachelor's degree required.
• Minimum 2 years of related change management experience or experience leading change efforts.
• Project management expertise with experience in scope, schedule, and risk management.
• Knowledge of Dow business processes, culture, and organizational history preferred.
• Understanding of change management principles and methodologies including Prosci ADKAR.
• Strong interpersonal, communication, facilitation, and leadership skills.
• Ability to influence and coach across all role and job levels.

The Change Management Lead delivers technology enablement strategy and change programs across the Integrated Business Services organization, managing mid-level change programs and proactively improving change methodology to reduce risk and increase adoption. Working closely with project teams and business partners throughout the company, the role builds executive presentations, identifies risks, and coordinates training and communications to connect and empower the global organization through technology excellence.

What You'll Do

• Manage mid-level change programs or a significant part of a larger change program.
• Develop impact analyses to establish the complexity of change initiatives.
• Create or significantly contribute to technology enablement strategy and plan including training and communications.
• Collaborate with project teams to ensure successful execution of the end-to-end technology enablement strategy.
• Proactively identify and implement improvements to the change management strategy and methodology.
• Build executive presentations and identify risks and issues relating to change management work.
• Work closely with project teams and business partners across the company.

Technical Qualifications

• Bachelor's degree required, preferably in Change Management or Business Management.
• 4+ years of experience working on complex programs requiring change management, communications, and/or training expertise.
• Grounded in change management principles, methodologies, tools, and cutting-edge best practices.
• Proven track record of managing change initiatives independently or as part of a team.
• Strong organizational, communication, and storytelling skills with the ability to simplify complex messaging.
• Ability to handle ambiguity and remain flexible in approach across dynamic environments.