Updated: Aug 11, 2024 - The Change Management Lead utilizes Client Management of Change processes and templates to accurately define the scope of change through detailed impact assessments and stakeholder analysis. This role collaborates with program and portfolio leads to develop and implement comprehensive change and communication plans, refining these strategies based on ongoing organizational assessments. Additionally, the lead is instrumental in executing change activities, managing project updates, and enhancing stakeholder engagement through effective communication tools and readiness assessments.
Tips for Change Management Lead Skills and Responsibilities on a Resume
1. Change Management Lead, Google, Mountain View, CA
Job Summary:
- Adopts and uses the Client Management of Change processes and templates
- Identifies the scope of the change by conducting change impact and stakeholder needs assessment
- Develop and execute change and communications plans in collaboration and with the guidance of program leads, change portfolio lead
- Refines change plans based on organizational assessments
- Responsible for hands-on execution of the change and communications activities
- Performs change-related project management tasks for the change updates, reports
- Assists sponsors, programs to build awareness, understanding, and buy-in through communications dash messages, walk-around decks, presentations, newsletters
- Effectively plans and assesses change readiness and people risks to impacted stakeholders
- Educates the Change Team, Project Sponsor, Project Owner and technical leads on the dynamics of change
- Builds the change capability of leaders, as defined by the ProgramProject Lead
Skills on Resume:
- Change Impact Assessment (Hard Skills)
- Change and Communications Planning (Hard Skills)
- Refining Change Plans (Hard Skills)
- Hands-on Execution (Hard Skills)
- Change-Related Project Management (Hard Skills)
- Stakeholder Engagement (Soft Skills)
- Change Readiness and Risk Assessment (Hard Skills)
2. Change Management Lead, Microsoft, Redmond, WA
Job Summary:
- Performing qualitative and quantitative assessments of change success and change adoption and developing strategies to address client challenges, risks, or gaps.
- Apply behavioral tools to assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change.
- Human-centered design methods to assess to cultural landscape of an organization and its readiness to support and adapt to change.
- Grow and deepen meaningful relationships and trusted partnerships.
- Act as a coach for senior leaders and executives in helping them fulfill the role of sponsor for the change.
- Define and measure success metrics and monitor change progress.
- Identify and manage anticipated resistance to change.
- Design materials for client workshops and sessions.
- Facilitate meetings and workshops.
- Identifies training needs as defined by ProgramProject Lead
- Shares, leverages, and coordinates the change with other change initiatives
Skills on Resume:
- Assessment of Change Impact (Hard Skills)
- Behavioral and Cultural Analysis (Hard Skills)
- Human-Centered Design (Hard Skills)
- Relationship Building (Soft Skills)
- Coaching and Leadership Support (Soft Skills)
- Monitoring and Metrics (Hard Skills)
- Resistance Management (Soft Skills)
- Facilitation and Training (Soft Skills)
3. Change Management Lead, Apple Inc., Cupertino, CA
Job Summary:
- Responsible for the creation of the global PTP change management strategies and plans
- Responsible for developing the PTP Journey and Vision positioning and leadership alignment
- Responsible for stakeholder engagement and communications
- Collaborate with business stakeholders and partners to align change and communication strategies
- Responsible for designing and developing communications content and materials for employees globally
- Responsible for internal project reporting - creation and execution of action plans and monitoring and reporting on progress against plans
- Responsible for assessing organizational change readiness and developing strategies to mitigate risks and resistance
- Create analysis, data collection and feedback efforts to develop KPIs to provide insights and measure the adoption and effectiveness of the change management
- Drive adoption and proficiency of changes within the organization using change management best practices
- Support internal training activities
- Identifies and implements best practices and standardization opportunities
Skills on Resume:
- Change Management Expertise (Hard Skills)
- Strategic Visioning and Leadership Alignment (Soft Skills)
- Stakeholder Engagement (Soft Skills)
- Communication Proficiency (Soft Skills)
- Project Management (Hard Skills)
- Analytical and Data Collection Skills (Hard Skills)
- Risk Management (Hard Skills)
- Training and Support (Soft Skills)
4. Change Management Lead, Amazon, Seattle, WA
Job Summary:
- Responsible for understanding the current state of internal and external stakeholders, the new solution capabilities, and the change needed to drive adoption across the internal and external stakeholders.
- Develop the approach, plan, resourcing and execution of the change program across all phases of the program.
- Work with State resources to create training material, standard operating procedures, FAQs, etc. to drive adoption
- Work with State resources to deliver training virtually to the counselors and other internal stakeholders
- Work with the Comms/Marketing team to ensure messaging is consistent with the change program and training delivered
- Implementation of new systems and/or technology.
- Experience developing stakeholder analyses, creating tailored communications
- Coordinating closely with the client and other contractors.
- Conducts readiness assessments, evaluates results and presents findings clearly and logically.
- Provides ongoing coaching to managers on the principles of change management, globally and on a project-by-project basis
- Supports communication and training efforts
- Defines and measures success metrics and monitors change progress
Skills on Resume:
- Change Management Expertise (Hard Skills)
- Project Management (Hard Skills)
- Training and Development (Hard Skills)
- Communication and Messaging (Hard Skills)
- Technology Implementation (Hard Skills)
- Stakeholder Analysis and Engagement (Hard Skills)
- Readiness Assessment and Evaluation (Hard Skills)
- Coaching and Support (Soft Skills)
5. Change Management Lead, Facebook, Menlo Park, CA
Job Summary:
- Assess and classify the impacts of the change on stakeholders and stakeholder groups.
- Define the appropriate change initiatives to manage the impacts of the change and the change risk mitigation options.
- Identify a list of key stakeholders and stakeholder groups, and define goals and expectations, levels of commitment
- Influence the change process, develop and update the Change Plan
- Develop the change acceptance strategy to ensure the intended change is implemented successfully.
- Prepare, implement, and support the Change Network
- Ensure the Change Network understands its role during the change process and monitors its effectiveness.
- Define the Communications and Engagement Strategy, Communications and Engagement Plan, and Communications and Engagement Material.
- Determine the Training and Performance Support Strategy and Training and Performance Support Plan, including approaches and deliverables for execution
- Design, develop, deploy, and evaluate the training and performance support materials.
- Lead change management effort to help a government client navigate a transformational change.
- Proven experience leading clients through change, with an emphasis on leading change-related
Skills on Resume:
- Stakeholder Analysis and Management (Hard Skills)
- Stakeholder Engagement (Hard Skills)
- Change Leadership (Hard Skills)
- Change Acceptance Strategy (Hard Skills)
- Communication and Engagement (Hard Skills)
- Training and Performance Support (Hard Skills)
- Change Network Management (Hard Skills)
- Proven Experience in Leading Change (Hard Skills)
6. Change Management Lead, IBM, Armonk, NY
Job Summary:
- Established a transformation program to deliver this strategy.
- Engagement and communications is a critical enabler for change.
- Secure positive and universal NCC staff engagement with
- Changes implemented by the range of projects within the Promoting Independence programs
- Plan, lead, implemented and evaluated a program of engagement
- Communicate and embed the strengths-based approach and cultural change
- Deliver the department’s Promoting Independence strategy building on existing approaches
- Channels and introducing new innovative ways of reaching out to all staff
- Create engaging staff communication materials through a variety of media,
- Communications and engagement requirements across the programms
- Ensure that these are presented and delivered consistently and coherently, working closely with Lamwork’s corporate communications team.
- Developing and delivering training, and measuring the impact and success of change efforts.
- Independently lead change management efforts
Skills on Resume:
- Change Management Leadership (Hard Skills)
- Stakeholder Engagement (Hard Skills)
- Program Planning and Evaluation (Hard Skills)
- Strengths-Based Approach (Hard Skills)
- Strategic Communication (Hard Skills)
- Innovation and Strategy Development (Hard Skills)
- Collaboration and Coordination (Hard Skills)
- Training and Development (Hard Skills)
7. Change Management Lead, Oracle, Redwood City, CA
Job Summary:
- Management of cross-functional program of strategic change
- End-to-end management of selected priority change projects and commercials
- Engagement with senior stakeholders (change sponsors) across the business
- Management of project teams and third-party vendors
- Creating and conducting training and coaching for managers/employees across the business
- Maintaining and embedding vendor management process with a focus on onboarding
- Evolving and owning PMO capabilities to improve transparency and adoption of consistent and robust project execution methods across all of internal projects
- Partner with project team members and cross-functional partners to promote stakeholder engagement and adoption of processes and solutions
- Establish project-specific change management goals, success criteria and metrics
- Rapidly understand new system functionality and/or ‘As Is’ and ‘To Be’ process maps and deliver robust audience and change impact analyses
- Implement change networks to create project awareness and promote business expertise and ownership
- Plan, develop, deliver training during key business events
- Partner with Apple teams and vendors to develop training content and job aids
- Partner with the localization team to deliver global content
Skills on Resume:
- Change Management Expertise (Hard Skills)
- Project Management (Hard Skills)
- Stakeholder Engagement (Soft Skills)
- Team and Vendor Management (Hard Skills)
- Training and Coaching (Soft Skills)
- Vendor Management Process (Hard Skills)
- PMO Development (Hard Skills)
- Change Impact Analysis (Hard Skills)
8. Change Management Lead, Salesforce, San Francisco, CA
Job Summary:
- Business Unit meeting planning and calendar – leaders webcast, leader offsite, business unit, and IT event coordination
- Change Management Training for Business Unit
- Change Management Lead for large projects
- Provide leadership to Ignite rotation employees (Monthly EE events, CIO Awards, eWeb, Photography, Digital Signs, etc.)
- Implement tools and communication campaigns that align and motivate workforce around key themes
- Enhance access to information and effectiveness of knowledge repositories
- Enable workforce to utilize information to better achieve tasks via automated self-service, instructional content, and process training
- Plan, execute, and assess all events against measurable outcomes to ensure relevancy and purpose
- Coordinate productive and relevant IT meetings including annual leaders meetings, leaders webcasts and quarterly business unit meetings
- Maintain several IT eWeb sites including IT Safety, Workspace Planning, Support, Change Management, IT Employee Onboarding, and College of IT to disseminate information and improve internal communication channels
- Oversee all IT-wide communications being sent through the IT-Communications SharedMailbox including organizational announcements, employee engagement initiatives, and event announcements.
- Ensure that all communications promote and protect the IT brand and are viewed as accurate, engaging, timely, specific, and actionable
- Develops content strategy for digital communications and social collaboration channels to support the IT Business Solutions and overall IT community (i.e. newsletter, Yammer channel, Confluence site)
Skills on Resume:
- Event Planning and Coordination (Hard Skills)
- Change Management Expertise (Hard Skills)
- Leadership and Employee Engagement (Soft Skills)
- Internal Communication Skills (Hard Skills)
- Knowledge Management (Hard Skills)
- Strategic Planning and Execution (Hard Skills)
- IT Meeting Coordination (Hard Skills)
- Content Development for Digital Channels (Hard Skills)
9. Change Management Lead, Intel Corporation, Santa Clara, CA
Job Summary:
- Create change management plans based on actionable deliverables for the five change management levers such as communications, sponsor & stakeholder management, coaching & training, resistance management
- Apply a structured change management methodology and provide a consolidated change landscape monitoring all project-related changes
- Assess project-related risks including identify, analyze, and prepare risk mitigation tactics
- Planning and crafting key programs and proactively monitoring progress, resolving issues and initiating appropriate corrective action including defining the program governance arrangement
- Identify and manage affected target groups and anticipated resistance to ensure user readiness
- Consult, coach and engage the different project teams
- Support organizational development, design and definition of roles and responsibilities
- Define and measure success metrics and monitor change progress (e.g. readiness, adoption, utilization and proficiency)
- Support change management at the organizational level, Enterprise Change Management
- Building senior stakeholder understanding and engagement to own and drive the changes required to reach the target operating model and achieve goals
- Developing the change transition planning alongside the Roll-in teams to support the execution with owning managers to support successful Go-Lives, with minimal operational disruption
- Engage in continuous improvement techniques to incorporate takeaways into the project and process methodology
Skills on Resume:
- Change Management Planning (Hard Skills)
- Structured Methodology Application (Hard Skills)
- Risk Assessment and Mitigation (Hard Skills)
- Program Planning and Monitoring (Hard Skills)
- Stakeholder Engagement and Resistance Management (Hard Skills)
- Consultation and Coaching (Soft Skills)
- Organizational Development Support (Soft Skills)
- Metrics Definition and Monitoring (Hard Skills)
10. HR Change Management Lead, Chevron, San Ramon, CA
Job Summary:
- Facilitate HR organizational change management to enable the smooth transition from the current state to the desired state
- Help the organization successfully accept and adopt new organizations, business processes, and technology.
- Apply a structured change management strategy and lead change management activities
- Apply a change management process and tools to create a strategy to support the adoption of the changes required by a project or department initiative.
- Support the design, development, delivery and management of communications.
- Conduct impact analyses, assess change readiness and identify key stakeholders.
- Provide AS-IS TO-BE gap assessment and recommendations to promote needed changes to close the gaps in business processes, procedures, training and communications.
- Develop the appropriate approach and build the infrastructure for sustainable change.
- Provide input, document requirements and support the design and delivery of training programs.
- Define and measure success metrics and monitor change progress and maturity levels.
- Communication plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
- Create a schedule to follow up on new implementations to validate users and ensure the required continuous improvement outcomes are delivered and validated based on the business case outcomes.
Skills on Resume:
- Change Management Expertise (Hard Skills)
- Structured Change Management Strategy (Hard Skills)
- Change Management Processes and Tools (Hard Skills)
- Communication Management (Hard Skills)
- Impact Analysis and Readiness Assessment (Hard Skills)
- Gap Assessment and Recommendations (Hard Skills)
- Training Program Development (Hard Skills)
- Metrics and Progress Monitoring (Hard Skills)
11. Change Management Lead, General Electric, Boston, MA
Job Summary:
- Ensure one readout/playback to Project Leaders.
- Support university-wide change management planning and execution.
- Work collaboratively with business partners, subject matter experts, technical resources, vendor partners, and diverse groups and individuals.
- Use qualitative and quantitative data to assess change readiness and evaluate the effectiveness of change management plans and improve
- Synthesize and communicate complex concepts into easily understandable text and illustrations.
- Ensure that all changes to the IT production systems are handled promptly and efficiently while following standardized methods and procedures.
- Any change to production systems must be managed in compliance with the Information Technology (IT) Change Management Policy and Process Manual.
- Responsible for evaluating Requests for Changes and authorizing all IT changes for accuracy and completeness, ensuring compliance with the process
- Ensures that all Change Requests have been validated and approved appropriately
- Participate in any local review boards or Change Review Boards for changes impacting a larger scope within the enterprise
- Provides final approval for Changes once all approvals have been obtained Understand when to invoke the Emergency CAB and participate in the ECAB
Skills on Resume:
- Change Management Expertise (Hard Skills)
- Collaboration and Stakeholder Management (Soft Skills)
- Data-Driven Decision Making (Hard Skills)
- Communication Skills (Soft Skills)
- IT Change Management (Hard Skills)
- Policy Adherence and Compliance (Hard Skills)
- Emergency Change Management (Hard Skills)
- Leadership and Decision Making (Soft Skills)
12. Organizational Change Management Lead, Pfizer, New York, NY
Job Summary:
- Conduct Change Impact and Readiness assessments to identify key changes or readiness gaps that will impact the organization
- Develop and execute change management activities to support the transition.
- Employ a structured change management methodology to facilitate change and promote the adoption of the change
- Know how to tailor this methodology to be appropriate for the audience within Rogers Corporation.
- Identify pitfalls and potential points of challenge or change aversion and develop counter strategies to mitigate or minimize potential issues.
- Serve as a key advisor in strategic planning to senior leadership relating to change adoption and benefits realization.
- Council project teams, business partners and others in the organization in change management practices to increase effectiveness in driving sustainable change.
- Identify and provide leadership for change agents and change advocates within the stakeholder community by involving trusted informal leaders to create employee understanding and influence successful change.
- Define and manage the execution of Training Strategies and Plans (to include training delivery plan and methods, environments, tools, approval cadence, logistics, and scheduling), tailored to the needs of the various impacted stakeholder groups.
- Manage the creation and maintenance of all program-related training materials, Train-the-Trainer approach, training schedule development, training metrics and measurement approach, training environment management.
- Perform quantitative and qualitative assessments of change success and change adoption.
- Solicit feedback from stakeholders to determine the success of change management activities and ensure that behavioral changes align with strategic objectives.
Skills on Resume:
- Change Impact and Readiness Assessment (Hard Skills)
- Change Management Execution (Hard Skills)
- Structured Methodology (Hard Skills)
- Methodology Tailoring (Hard Skills)
- Risk Identification and Mitigation (Hard Skills)
- Strategic Advisor (Hard Skills)
- Counseling and Coaching (Soft Skills)
- Training Strategy Development (Hard Skills)
13. Change Management Lead, Verizon, New York, NY
Job Summary:
- Manage enterprise-level change programs, using the ADKAR change management model
- Enable business outcomes faster while enabling a positive associate and customer experience.
- Work with project teams to ensure they are incorporating change management planning and execution into the project plans
- Adjust approach and timings based on other business activities.
- Facilitate change management planning and strategy development for programs, using the ADKAR model and tools.
- Measure change management activities, maintain change timeline view and inventory, and promote the ADKAR model and tools.
- Partner with HR, Communications, and other functions to ensure change delivery is effective
- Activating the extended leadership teams (top 100) around the change and the culture agenda
- Supporting the team in the design and execution of change management strategy for a global technology implementation
- Liaising with key stakeholders to ensure information is published in a timely way to the target audience through different communication media
- By energizing, inspiring, supporting and developing a global community of change agents to enable change at all levels
- Assessing the effectiveness of change management and communication strategies by reporting on results and KPIs and lead the necessary changes
Skills on Resume:
- Change Management Expertise (Hard Skills)
- Business Outcome Orientation (Hard Skills)
- Integration with Project Teams (Hard Skills)
- Adaptability (Soft Skills)
- Strategic Planning (Hard Skills)
- Measurement and Reporting (Hard Skills)
- Stakeholder Collaboration (Soft Skills)
- Leadership Engagement (Soft Skills)
14. Change Management Lead, Coca-Cola, Atlanta, GA
Job Summary:
- Reducing re-work of changes through templates, training, & process improvements
- Develop and improve the change management activities quality and impact
- Raise risks for communications/training and/or benefits realization as project scope, timelines, or budget changes.
- Understand the Change Management process well enough to communicate
- Help develop and sustain a future-ready organization in terms of culture, structures and processes by use of transformation and communications
- Lead and manage all aspects of the change management lifecycle using proven change and adoption methodologies and strategies, and an achievable approach for the program and the stakeholders impacted by the change.
- Build and sustain in-depth business understanding by continuously assessing and anticipating organization needs and challenges in light of business strategy, organizational direction and changes
- Manage change and create any new change artifacts in collaboration with the local market champion and solution team
- Able to lead, direct, and train teams technically and operationally in all transformation areas.
- Develop comprehensive business change, training, transition, and post-implementation support strategies that inform, educate, and prepare impacted stakeholder groups to achieve transformation outcomes
Skills on Resume:
- Change Management Expertise (Hard Skills)
- Process Improvement (Hard Skills)
- Communication and Training (Hard Skills)
- Strategic Thinking (Hard Skills)
- Stakeholder Management (Hard Skills)
- Business Acumen (Hard Skills)
- Leadership and Team Management (Soft Skills)
- Cultural Transformation (Soft Skills)
15. Change Management Lead, Lockheed Martin, Bethesda, MD
Job Summary:
- Manages multiple sub-workstreams within the transformation book of work such as create and execute the project plan
- Oversee change management and broad communication
- Influence and indirectly manage cross-functional working teams in areas of performance management and workforce planning
- Supports planning, directing, and coordination of day-to-day activities of running a program or portfolio of programs
- Lead pilot on capacity planning for Risk & Control teams and was responsible for monthly resource tracking
- Lead training initiatives in partnership with Learning and Development professionals
- Focus on simplification of process and standardization across O&T teams
- Metric-driven agenda and determine the proper KPI to drive results
- Balance strategic thinking with process-oriented execution, with a high attention to detail and quality
- Coordinate with communications partners to plan, organize and manage a multi-year communications plan with concurrent initiatives
- Work on a highly dynamic team, and hold others accountable to meeting deadlines.
- Track change progress and outcomes for the project team
Skills on Resume:
- Project Management (Hard Skills)
- Change Management (Hard Skills)
- Cross-functional Leadership (Hard Skills)
- Capacity Planning (Hard Skills)
- Training and Development (Hard Skills)
- Process Improvement (Hard Skills)
- Metric-Driven Approach (Hard Skills)
- Strategic Execution (Hard Skills)
16. Change Management Lead, Boeing, Chicago, IL
Job Summary:
- Perform complete discovery change management assessments
- Identify, analyze, and prepare risk mitigation tactics
- Identify, manage, and define a strategy for anticipated resistance
- Consult and coach project teams and business units' change management leads
- Prepare information session presentation to Executives and project leadership
- Assess Transformation Capabilities Index (TCI), change readiness via project leader and Client BU representative Stakeholder interviews
- Identify a stakeholder map of key impacted groups (based on BU lines and geographies)
- Create a list of personas (user groups) and explain how they will be impacted (high-level future state description)
- Assess existing training and reference methods and tools that will be impacted or undergo gaps due to the change
- Conduct a change leadership alignment studio workshop with key stakeholders
- Co-create a personalized change strategy and roadmap action plan with real-time business alignment, using design thinking methods
- Document the change management strategy as it has been co-created with stakeholders.
Skills on Resume:
- Change Management Assessment (Hard Skills)
- Risk Mitigation Tactics (Hard Skills)
- Resistance Management (Hard Skills)
- Consultation and Coaching (Soft Skills)
- Executive Communication (Soft Skills)
- Stakeholder Engagement (Hard Skills)
- Persona Development (Hard Skills)
- Change Strategy Development (Soft Skills)
17. Change Management Lead, Wells Fargo, San Francisco, CA
Job Summary:
- Led, develop and executed change management strategies and plans using a structured methodology
- Collaborate and influence key executives, leaders, and impacted stakeholders to solve business challenges using change management strategies and interventions
- Be an active, visible coach and guide for executives and leaders in helping them fulfill the role of change sponsors and champions of change
- Assess the change's impact on people, processes and technology as an input into mitigation activities and change plans
- Defining the change journey with a focus on an audience-specific, tailored employee experience
- Develop and implement activities to align leaders, engage stakeholders, mitigate impacts and resistance and assess change readiness
- Identify anticipated points of resistance and adoption/transition risks and develop specific response strategies and plans
- Actively build strong relationships with stakeholders and foster an environment of trust and open conversations
- Develop and execute communication plans and activities in collaboration with Corporate and Operational Communications teams
- Create and lead a change network to increase awareness, enable feedback and champion change initiatives
- Work closely with Learning & Development to develop high-level plans and ensure alignment of detailed training plans and execution.
Skills on Resume:
- Change Management Strategy Development (Hard Skills)
- Stakeholder Collaboration and Influence (Hard Skills)
- Executive Coaching and Sponsorship (Soft Skills)
- Impact Assessment and Mitigation Planning (Hard Skills)
- Tailored Change Journey Design (Hard Skills)
- Stakeholder Engagement and Readiness Assessment (Hard Skills)
- Risk Management and Response Strategies (Hard Skills)
- Relationship Building and Communication (Soft Skills)
18. Change Management Lead, Citigroup, New York, NY
Job Summary:
- Apply (preferred ADKAR) change management process and tools to create a strategy to support the adoption of the changes required by the FPLS Office and FPLS programs
- Lead and support the design, development, delivery, and management of varied communications (written, presentations, infographics, videos, etc.)
- Create strategy, tactics and plans that include the five change management levers such as communications, sponsors, leaders, training and resistance management
- Conduct impact analyses, assess change readiness and identify key stakeholders
- Provide consultation, and input, coordinate sessions, document requirements and support the design and delivery of training programs
- Identify and manage anticipated resistance and coordinated response
- Develop and execute feedback mechanisms (ex: ADKAR surveys)
- Support, engage and coach Leaders, Scrum Masters, ART Leads, & Product Owners
- Lead process standardization and documentation for FPLS change management
- Organize, coordinate, and facilitate workshops, PI Planning sessions, key meetings, events and other meetings
- Create project plan, change management and communication plan and all relevant communication materials
- Execute seamless change management including implementation of sustainability programs
Skills on Resume:
- Change Management Expertise (Hard Skills)
- Communication Skills (Hard Skills)
- Change Management Levers (Hard Skills)
- Stakeholder Analysis and Engagement (Hard Skills)
- Feedback Mechanisms (Hard Skills)
- Leadership and Coaching (Soft Skills)
- Process Standardization and Documentation (Hard Skills)
- Facilitation and Event Coordination (Soft Skills)
19. Change Management Lead, Walt Disney Company, Burbank, CA
Job Summary:
- Designing strategies and ensuring that the Change Management process runs by business directions
- Assess the organization's readiness to adapt to change/transformation.
- Evaluate the risks of the Change Management process and provide guidelines to minimize any risks that occur.
- Manage communication with all project stakeholders
- Review and approve all minor changes and coordinate with the Change Advisory Board team.
- Design and provide information support in training activities according to the needs of each user.
- Evaluate any possible resistance to change at the user, process, or technology level.
- Evaluate the condition and performance of post-implementation of Change Management
- Create and conduct organization development interventions by being the lead integrator, and culture driver of the organization for the assigned channels, divisions and programs
- Conduct organizational diagnosis, and surveys to determine the organization's response to plans and programs implemented, and assess readiness for potential changes
- Recommend organizational interventions based on holistic organization diagnosis
Skills on Resume:
- Change Management Strategy Design (Hard Skills)
- Change Readiness Assessment (Hard Skills)
- Risk Evaluation and Mitigation (Hard Skills)
- Stakeholder Communication Management (Hard Skills)
- Change Approval and Coordination (Hard Skills)
- Training and Information Support (Hard Skills)
- Change Resistance Management (Soft Skills)
- Post-Implementation Evaluation (Hard Skills)
20. Change Management Lead, Johnson & Johnson, New Brunswick, NJ
Job Summary:
- Provide leadership and coaching to the program team to successfully deliver all key milestones and outcomes of the operating model
- Ensure continuous effective service delivery and a performance-based, innovative, responsive and accountable customer-focussed work culture
- Provide expert advice on the change impact that the operating model will have on people, processes, and technology and the organizational design.
- Communicating the case for change and value proposition, developing communications and a set of actionable and targeted change management tools
- Based on the agreed change management strategy and methodology clearly and succinctly.
- Analyze critical change impacts utilizing quantitative and qualitative methods to contribute to the project's success
- Facilitate the development of strategies and tactics to address the identified gaps.
- Identify, engage and collaborate with internal stakeholder groups to define requirements, goals and expectations
- Collaboration with the program team to develop communications collateral
- Clearly defining and promoting awareness and benefits of the future operating model.
- Provide advice on the day-to-day project and risk management of the program and delivery against the change and adoption strategy
- Develop specific plans to mitigate or address the concerns.
Skills on Resume:
- Leadership and Coaching (Soft Skills)
- Service Delivery and Work Culture (Soft Skills)
- Change Management Expertise (Hard Skills)
- Communication and Stakeholder Engagement (Soft Skills)
- Change Impact Analysis (Hard Skills)
- Strategic Development (Hard Skills)
- Communication Collateral Development (Hard Skills)
- Project and Risk Management (Hard Skills)
21. Change Management Lead, Caterpillar Inc., Deerfield, IL
Job Summary:
- Develop content strategy for digital communications and social collaboration channels to support the community
- Change Management Lead for key strategic projects
- Support of change management needs for Agile teams (leveraging JIRA)
- Works with the Employee Engagement team to plan and facilitate events and communications
- Drive and manage benefits-driven transformation for clients through Change Management, Benefits, and Training activities focused on minimizing impact on business performance and accelerating ROI delivery
- Engage with business resources across all levels of client organizations to ensure that technical solutions address business needs and identified benefits can be realized
- Lead change framework design for technology, people, and processes in the commercial ecosystem
- Implement change in local markets and increase adoption of new ways of working
- Participate in efforts to evaluate, integrate, and test DAMS capabilities with other Marketing-related technologies to deliver overall process and productivity gains.
- Research and make recommendations on emerging standards and best practices in digital asset management and content supply chain using a modular content approach
- Conduct ad-hoc analysis to identify project/ solution enhancement opportunities and support business case development
Skills on Resume:
- Content Strategy Development (Hard Skills)
- Change Management Leadership (Hard Skills)
- Agile Team Support (Hard Skills)
- Event Planning and Facilitation (Soft Skills)
- Benefits-driven Transformation (Hard Skills)
- Stakeholder Engagement (Soft Skills)
- Change Framework Design (Hard Skills)
- Digital Asset Management (DAM) Integration (Hard Skills)
22. Change Management Lead, Chevron Corporation, San Ramon, CA
Job Summary:
- Engage with clients, partners and internal stakeholders
- Play a lead role in delivering change management workstreams in programs and strategic projects for national and international clients and internal change/transformation
- Demonstrate a passion for delivering impactful solutions for clients
- Collaborate with an international team across the EU and the US
- Positively influence others to move towards a common vision or goal
- Show a propensity to persevere, and the innate capability to effectively influence a variety of stakeholders
- Utilise the naturally high EQ (sometimes playfully!), and the innate consultative ability to disarm resistant stakeholders in a professional manner
- Show a desire and ability to learn new technologies and share knowledge in a small-medium team environment
- Lead change conversation with regional teams and establish strong trust
- Define change success KPI's and plan for appropriate tracking and reporting
- Performing Competitive Analysis, Market Research for new solution development and working on Proof-of-Concept for clients
- Oversee the development and management of strategically aligned communication content and channels, including key messages and initiative updates, media releases, stakeholder briefing materials, FAQs, presentations and speech notes, and printed and online collateral.
- Creates and implements change management plans and deliverables that maximize Team Member and Partner engagement.
Skills on Resume:
- Stakeholder Engagement (Soft Skills)
- Change Management Leadership (Hard Skills)
- Solution Delivery (Hard Skills)
- Cross-Functional Collaboration (Soft Skills)
- Influencing Skills (Soft Skills)
- Emotional Intelligence (EQ) (Soft Skills)
- Adaptability and Learning (Soft Skills)
- Change Success Metrics (Hard Skills)