WHAT DOES A CHANGE MANAGEMENT LEAD DO?
The Change Management Lead designs and implements change management strategies to drive organizational transformation and improvements. By organizing workshops, facilitating changes using ADKAR practices, and leading the adoption of new processes, this role significantly impacts SC functions. Additionally, collaboration with strategic leads and transformation teams ensures the creation of effective, aligned change plans, and the development of a skilled, country-wide network of change agents.
A Review of Professional Skills and Functions for Change Management Lead
1. Change Management Lead Duties
- Change Management Strategy Development: Work alongside IT and Business executives to develop change management, communication, and training strategies and plans.
- Workshop Facilitation and Decision Making: Facilitate workshops and define decision-making processes to develop the client’s S/4 HANA implementation plan and execution.
- Innovation Advancement: Advance innovative and digital business opportunities by purposeful, advanced change measures.
- Process Modernization Leadership: Key player in the Process Modernization efforts of its SAP S/4 HANA change initiatives to meet objectives on time.
- Engagement Enhancement: Increase client and employee engagement, and adoption of identified changes.
- Executive Alignment Strategy: Develop strategies and execute plans to assess and build Executive Leadership Alignment through innovative and collaborative change management approaches.
- Program Branding and Messaging: Develop program branding and key messaging that informs, inspires, and educates the audience.
- Stakeholder Analysis and Management: Identify Key Stakeholders, assess their level of impact and sphere of influence, and create plans to manage changes/resistance.
- Best Practices Development: Develop change and communication best practices by leveraging internal resources.
- External Expertise and Research: Establish relationships with external subject matter experts, and conduct research and interviews.
- Change Management Awareness: Increase awareness of change management by continuously demonstrating the value of change enablement practices, services, and deliverables.
- Cross-Functional Solutions Development: Work with cross-functional project team members to identify and develop solutions for complex project issues.
2. Change Management Lead Details
- Change Management Planning: Develop change management plans for each project or change initiative that acknowledges the different aspects of the change process - prepare, manage, reinforce.
- Change Management Process Development: Develop change management processes and tools to support the integration of change management principles with project management practices.
- Collaborative Strategy Development: Work collaboratively with the Manager - Create strategies to foster the ongoing development of the Global Change Practitioner network.
- Communications Management: Support the design, development, delivery, and management of communications relevant to assigned change initiatives.
- Impact Analysis: Prepare impact analyses and evaluate the actual impact of changes, assess change readiness, and identify key stakeholders.
- Risk and Resistance Management: Identify, analyze, and prepare risk mitigation tactics, and manage anticipated resistance to change.
- Change Integration: Work collaboratively with Project Managers/Change Practitioners to integrate change management activities into project plans.
- Virtual Learning Facilitation: Co-facilitate virtual learning sessions to orient participants to change management programs.
- Change Reporting Management: Create and manage the input, collation, and output of the change management reporting systems for delegated projects, including providing regular and ad hoc reports to satisfy individual project requirements.
- Change Monitoring and Reporting: Capture data, define and measure success metrics, and report to the Executive Director of Organizational Change Management and project stakeholders on monitoring change progress and reporting of issues or roadblocks.
- Employee Education Support: Support the design and delivery of employee education programs applicable to change management.
3. Change Management Lead Responsibilities
- Change Management: Role required to support change management for the Finance team associated with the Finance Sync project.
- Workstream Management: Plan, schedule, and manage workstream activities.
- Deliverable Leadership: Lead the creation of required deliverables for the process impacted by the Finance Sync project.
- Change Management: Plan and manage organizational change activities to ensure change adoption.
- Communication Planning: Plan and deliver communications to the Finance team.
- Training Development: Plan, develop, and deliver training to the Finance team.
- Integration Coordination: Integrate with other workstreams to support the end-to-end business solution.
- Activity Refinement: Refine the assigned activities in more detail.
- Resource Leadership: Coordinate and lead activities and resources to meet the plan.
- Progress Monitoring: Monitor, maintain, and update progress against the plan.
- Skill-set Management: Ensure proper skill-set availability for project workstream members.
- Support Provision: Provide support during the testing, training, and implementation phases.
4. Change Management Lead Job Summary
- Change Management Strategy Development: Create and implement change management strategies and improvements.
- Change Impact Analysis: Identify the change impacts through the organization of workshops across the involved SC functions.
- Change Implementation Facilitation: Facilitate, work out, support and drive the implementation of the changes by using change management practices (ADKAR).
- Workshop Leadership: Lead workshops and drive the adoption of recommended changes.
- Change Management Communication Strategy: Drive the change management & communication approach of the IDM project core and extended teams.
- Change Management Coaching: Provide change management coaching.
- Organizational Impact Management: Drive & support the organizational impact implementation of the IDM program on the Master Data Organizational components in JSC and JJSC Data Operations, along the sequence: Process System solution design Roles Functions Organization.
- Change Roll-out Implementation: Initialize and implement the roll-out of the to be E2E MDM organization.
- Recruitment and Onboarding Management: Drive the recruitment, hiring, and onboarding of new recruits.
- Capability Building: Build capabilities to ensure that the required skillset for new roles is met.
- Strategic Change Collaboration: Collaborate with the Strategic Change Lead and the Transformation Program teams to guide and facilitate the creation of an effective change plan within the country, aligned with Novartis change methodology.
- Community of Practice Development: Build a community of practice and change agent network in the country cross-domain.
5. Change Management Lead Accountabilities
- Change Management: Apply a structured methodology and lead change management activities.
- Strategy Development: Apply a change management process and tools to create a strategy to support the adoption of the changes required by a project or initiative.
- Internal Collaboration: Collaborate internally with Client Services Leadership on the coordination of change activities.
- Stakeholder Representation: Work with Autodesk Business Leads to represent Client Services to influence direction, build Change Impact Analysis, and provide business requirements.
- Deliverable Coordination: Ensure deliverables are met, and coordinate activities with key stakeholders.
- Stakeholder Engagement: Conduct project initiation stakeholder interviews, meetings, focus groups, etc., meant to inform change management planning.
- Engagement Execution: Execute project-level stakeholder engagement plans, ensuring continuing alignment and coordination with the overall program.
- Project Planning: Develop project-level plans, and ensure alignment and integration with the overall program plan.
- Communications Support: Support communications execution by providing information or content for communications.
- Impact Assessment: Assess the change impact and conduct impact analyses, assess change readiness, and identify key stakeholders.
- Resistance Management: Identify and manage anticipated resistance.
- Risk Mitigation: Identify, analyze, and prepare risk mitigation tactics.
6. Change Management Lead Functions
- Change Management Skills: People aspects of change management (awareness, understanding, buy-in, readiness) – strategy, approach, plan, and delivery
- Stakeholder Management Skills: Stakeholder management, engagement, and communications – strategy, approach, plan, and delivery (including Town Halls, presentations, future rooms, change forums/events, internal social media, intranet, newsletters, surveys, blogs, collaboration tools)
- Business Support and Transition Skills: Supporting the business and leading in bridging gaps between technology, process, or program, helping to prepare any affected business areas for transition to new ways of working
- Benefits Tracking Skills: Identifying, defining, measuring, and tracking the benefits and outcomes required of the Swift and related programs
- Training Impact Skills: Review training deliverables, provide feedback, and ensure employee training impact
- Change Management Consultation Skills: Complete change management assessments and consult project teams
- Success Metrics Skills: Define and measure success metrics and monitor change progress
- Change Portfolio Management Skills: Manage the change portfolio, track, and report issues
- Transformation Deployment Skills: Ensuring the successful deployment of transformation initiatives and embedding of related behavioral changes at the country level
- Integrated Change Plan Skills: Develop and maintain an integrated change management plan for the country to drive engagement in the country to relevant change initiatives/programs
- Change and Communication Alignment Skills: Work with the country communication lead to align the change plan and communication plan
- Change Strategy Embedding Skills: On the embedding of the change strategy into the country
7. Change Management Lead Job Description
- Team Leadership: Led a team of three CM analysts, working together to provide CM services.
- Direction Setting: Work with Program management and other IPT leads to set overall direction and provide information to the government.
- Configuration Management Expertise: Bring a complete understanding of Configuration Management to the contract, with full understanding of CMDB concepts, baselining, service modeling, and tying to Asset Management (both internal and external tools and services).
- Change Management Expertise: Bring a complete understanding of Change management to the contract.
- Integrated Management Understanding: Understand the ties to Incident, Problem, and Release management.
- Collaboration Lead: Be the key point for the CM team to work with the other teams on the contract to lead to efficient and effective work product for the program.
- Service Assurance Contribution: Interact with the Service Assurance Modeling (SAM) to contribute to various portions of the Service Assurance Framework (SAF).
- Strategic Coordination: Coordinate with the Architecture team for CM baselining and future planning, and the project support team to help refine change and document management processes.
- Stakeholder Interaction: Interact with the customer (Government, Vendor, and our Prime) to build processes and systems that meet the ever-changing needs of the organization that we serve.
- High-Level Collaboration: Attend high-level meetings and work with Branch and Division chiefs to help set direction and get tasks for the team.
- Business Change Facilitation: Develop and facilitate a business change network of agents/champions.
- Internal Collaboration: Collaborate, align, and liaise with other internal programs, channel owners, and key stakeholders within ICS, specifically IFRS 15 and Pinnacle.
8. Change Management Lead Overview
- Change Management Strategy Development: Develops and leads execution of a comprehensive change management strategy and action plan including communications approach, training, deployment, user adoption and satisfaction.
- Change Readiness Assessment: Utilizes assessments to identify readiness for change at a people and site level, and develops and adjusts plans accordingly based on assessment results.
- Change Agent Network Leadership: Leads the development and training of a change agent network at the site and functional level to assist with change readiness and adoption.
- Change Management Process Application: Applies a change management process and tools to create a strategy to support the adoption of the changes required by a project.
- Change Management Direction: Directs Global Process Owners and other 1CIT team members on change management, and keeps change management at the forefront of their minds.
- Executive Coaching and Management: Coaches and manages senior leaders and executives on the change process and organizational readiness.
- Change Adoption Accountability: Accountable for change adoption and user satisfaction, ensuring that end users are well-trained on new ways of doing work and are ultimately satisfied with the result.
- Feedback Mechanism Creation: Creates feedback mechanisms from the user community, and ensures all feedback is responded to.
- Communication Management Support: Supports the design, development, delivery, and management of communications.
- Change Impact Analysis: Conducts impact analyses, assesses change readiness, and identifies key stakeholders.
- Training Program Support: Provides input, documents requirements, and supports the design and delivery of training programs.
- Change Management Strategy Establishment: Establishes change management strategies to ensure the success of the sustainment state.
9. Change Management Lead Details and Accountabilities
- Change Management Leadership: Drive the practice of Organizational Change across the ITIL-based Service Integration and Management (SIAM) ecosystem/MHS Enterprise IT Services environment, which includes multiple external Service Providers contractors, and DoD organizations.
- Communication and Coordination Oversight: Responsible for communication, coordination, and training across the MHS Enterprise IT Services environment.
- Transition Management: Accountable for accomplishing the smooth transition of initiatives in establishing the full vision for the MHS Enterprise IT Services program.
- Organizational Change Management Strategy: Design and deliver overarching Organizational Change Management direction for the delivery of superior services associated with the implementation and operations/management of a global SIAM ecosystem.
- Stakeholder Engagement: Interface with and work in partnership with key management-level decision-makers across the MHS and the Defense Health Agency (DHA) to refine the current global IT infrastructure support environment.
- Innovation Leadership: Provide leadership to bring continuous innovation and ManTech corporate capability to the customer to accomplish their mission.
- Change Strategy Development: Oversees the performance and creation of holistic people-based change management strategies based on: project scope, potential change impact and key stakeholders.
- Change Management Liaison: Acts as a liaison with internal programs and agencies to create holistic change management deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
- Change Network Management: Oversees geo-dispersed “Change Network” of individuals across the organization.
- Initiative Support Coordination: Coordinate and improve and stimulate support for major initiatives.
- Risk Analysis and Management: Analyzes trends to identify potential people-side risks, determine anticipated points of resistance, and performance gaps and resolve through specific corrective action plans.
10. Change Management Lead Tasks
- Change Management Leadership: Lead Change Management efforts in an Agile environment.
- Technical Integration Expertise: Provide expertise in integrating technical process workflows within current and future Change Management (CM) automation.
- IT Change Management Expertise: Provide expertise in an enterprise Information Technology (IT) Change Management environment, provide and track metrics and reporting.
- ITSM Process Management: Lead and document IT Service Management (ITSM) process management.
- Documentation Development: Develop written functional documentation and training materials.
- Change Management Knowledge: Understand knowledge of the relationships between Change Management, Configuration Management and Release Management, and a desire to improve that understanding in others.
- IT Process Leadership: Demonstrate leadership experience in implementing and improving IT processes.
- Change Management Policy Direction: Provide direction on implementing and maintaining internal change management policies, procedures, and associated training plans.
- CM Team Management: Responsible for managing the CM team, priority, status, and deliverables.
- Business and Technical Liaison: Work closely with the business community as well as technical resources in a tactful manner.
- Quality Control for Change Requests: Perform Quality Control on each Change Request (CR) ensuring that CRs have been properly documented and submitted for internal CABs and/or the DHS ICCB.
- CR Communication and Scheduling: Ensure that CRs have been communicated and that deployment activities have been properly captured and scheduled with Release Management.