Job Summary:

• Creating and validating measures of success for the change for each phase of the project
• Define and implement a set of recommendations/behaviours for different profiles/roles to follow to help drive efficiency and adoption
• Assess adoption risks and plan mitigation strategies
• Defining and implementing a program-level champion strategy
• Defining and implementing a training strategy and conducting certain user training e.g. train the trainer
• Developing a communication plan to prepare users for upcoming changes
• Lead business process workshops to align business groups on new processes
• Tracking any other large projects within the Salesforce and platform team.
• Enhancements to the marketing automation tool
• Enhancements to an e-commerce platform

Skills on Resume: 

• Success Measurement (Hard Skills)
• Change Recommendations (Soft Skills)
• Risk Mitigation (Hard Skills)
• Champion Strategy (Soft Skills)
• Training Strategy (Hard Skills)
• Communication Plan (Soft Skills)
• Process Alignment (Soft Skills)
• Project Tracking (Hard Skills)

Job Summary:

• Enhancements to the Salesforce platform
• Ensure the project is initiated correctly, engaging the correct stakeholders and all parties understand role and responsibility within the project
• Align the necessary resources for the project
• Track actions, risks, issues and dependencies
• Communicate updates to stakeholders and the project team
• Ensuring the project is on track in terms of timings and budget
• Escalate project issues to the Head of CRM
• Engages with suppliers and retained roles to support the business changes being managed
• Deep Change Management expertise supported by robust Project Management skills
• Hold suppliers fully to account to deliver on commitments
• Ensure that each and every change initiative is delivered within the cost envelope and on time

Skills on Resume: 

• Website Enhancements (Hard Skills)
• Salesforce Enhancements (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Resource Alignment (Soft Skills)
• Risk Tracking (Hard Skills)
• Status Communication (Soft Skills)
• Project Monitoring (Hard Skills)
• Supplier Management (Soft Skills)

Job Summary:

• Work with business owners and product managers to understand business processes, employee roles in those processes and interpret the impact of the technology solution on the processes and roles. 
• Develops and maintains Project Change Strategy (Communications, Alignment, Training, Reinforcement and Resistance) and detailed plans.
• Executes program-level communications for broad audiences 
• Leads Change Agent Strategy and Meetings 
• Authors' materials to be distributed for particular interest groups' meetings, emails, and newsletters to ensure messaging aligns with Program status and brand.
• Provides Change Coaching to program leaders 
• Align with the Product Owners and Service Owners for the Project business goals and drivers 
• Works with vendors on the overall program change plan 
• Responsible for the onboarding of new project team members 
• Work internally within a matrixed Sales Operations organization, as well as with various cross-functional teams to execute and implement the plan. 
• Aggregate, organize, and communicate project information with internal customers and extended teams. 
• Convert technical team documentation into cohesive process-driven user documentation and enablement materials

Skills on Resume: 

• Process Analysis (Hard Skills)
• Change Strategy (Hard Skills)
• Agent Leadership (Soft Skills)
• Content Creation (Hard Skills)
• Change Coaching (Soft Skills)
• Goal Alignment (Soft Skills)
• Vendor Coordination (Soft Skills)
• User Documentation (Hard Skills)

Job Summary:

• Delivery of large or complex projects or groups of projects of business change, which typically stretch across Domains, requiringa  deep understanding of multiple business areas and inter-dependencies
• Delivery of one or more Projects where intimate business knowledge is critical to success
• Produce robust project and change plans to ensure a reliable and achievable change is undertaken
• Undertake Business and Organisation Change Management across a full spectrum of activities to ensure changes are fully understood, carefully planned and executed effectively to a suitably high quality
• Develop clear inter-dependency mapping and manage and resolve these as the change progresses
• May require engagement with the technology Supplier for delivery of technology elements of a change.
• Active identification of risks and issues affecting the change(s) in scope with a strong ability to take remedial actions to mitigate these
• Holds overall budgetary and financial accountability for the change(s) under management, ensuring that financial processes are followed and that financial targets are met.
• Maintains and cultivates a deep and intimate understanding of key business partners and personalities, in order to ensure that business changes are designed, planned and executed effectively
• Takes full ownership for highly effective communication and day-to-day stakeholder management

Skills on Resume: 

• Project Delivery (Hard Skills)
• Business Knowledge (Soft Skills)
• Change Planning (Hard Skills)
• Change Execution (Hard Skills)
• Dependency Mapping (Hard Skills)
• Supplier Engagement (Soft Skills)
• Risk Mitigation (Hard Skills)
• Stakeholder Management (Soft Skills)

Job Summary:

• Understand and be able to engage with WTW’s Communication and Change Management methodologies
• Manage projects and project teams across the account portfolio including large and medium-sized clients.
• Management of the end-to-end project delivery including tracking and monitoring deliverables, keeping the project lead apprised of project and budget status, as well as anticipating difficulties and offering potential solutions
• Contributing to the shape of the brief and the overall project strategy.
• Making sure deliverables and junior associates are compliant with the WTW project methodology.
• Make a substantial contribution to content e.g. the creative and technical aspects of written communications, the structure and approach, and branding aspects such as look and feel. 
• Support the project lead in the management of project teams. 
• Coordination of deliverables with creative partners.
• Develop a thorough understanding of the market and clients. 
• Support the project lead in developing effective long-term relationships with clients
• Explore innovative and technical knowledge of communication and change management and EX trends and best practices 

Skills on Resume: 

• Methodology Engagement (Hard Skills)
• Project Management (Hard Skills)
• Delivery Tracking (Hard Skills)
• Strategy Development (Soft Skills)
• Content Creation (Hard Skills)
• Team Support (Soft Skills)
• Client Relationships (Soft Skills)
• Trend Exploration (Hard Skills)

Job Summary:

• Provide day-to-day leadership and support to the change management effort for assigned projects.
• Develop, drive, complete and adapt change plans and tools for assigned projects.
• Apply change management method, processes and tools to create a strategy to support the adoption of the changes required by assigned projects.
• Plan, communicate and implement change, ensuring all those affected fully understand the nature and implications of such change.
• Get the best out of people by giving enthusiastic and encouraging messages on priorities, objectives and expectations.
• Undertake activities to engage and build trust with the team, the client and the stakeholders.
• Prioritise functional and hierarchical escalations from clients to ensure they receive the highest level of service.
• Own and be responsible for the management of client Change Requests (CR)
• Effectively manage team dynamics when working across disciplines and capabilities.
• Build strong relationships with the business and client through a solid and empathetic understanding of the project's impact on people, to assist in shaping and delivering the project and associated change plans.

Skills on Resume: 

• Change Leadership (Soft Skills)
• Plan Execution (Hard Skills)
• Strategy Support (Hard Skills)
• Change Communication (Soft Skills)
• Team Motivation (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Escalation Management (Hard Skills)
• Client Relationships (Soft Skills)

Job Summary:

• Work and collaborate with team members as part of the creation and solution-finding process.
• Work closely with the Practice Leader to ensure there is sufficient resource to deliver change.
• Work closely with the Risk & Compliance Manager to deliver audit responses for ISO 27001.
• Assist with pre-sales activities relating to change management for new clients including tender response preparation and client presentations.
• Understand the client's business so as to be able to have discussions confidently.
• Develop enough understanding of the technical domain to be able to recognise the technical risks arising from the development process.
• Analyse and evaluate information and identify risks to make considered recommendations to appropriate escalation points.
• Establish and manage robust governance for projects and programmes, including RACI, dependency mapping, risk and stakeholder management and reporting.
• Support more senior colleagues in the development and delivery of innovative client strategies and solutions, which result in significant revenue growth
• Support more junior colleagues in  development, including guidance around project management skills and technical knowledge development

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Resource Planning (Hard Skills)
• Audit Support (Hard Skills)
• Pre-sales Support (Hard Skills)
• Client Understanding (Soft Skills)
• Technical Awareness (Hard Skills)
• Risk Evaluation (Hard Skills)
• Governance Management (Hard Skills)

Job Summary:

• Working with PMO Analyst to maintain the Change roadmaps, ensuring there is a consistent 3 month rolling view.
• Building and nurturing new and existing relationships within CC and the wider business, regularly meeting with key stakeholders.
• Developing internal processes with best practice change management methodologies to ensure we’re maximising the adoption of change.
• Maintaining and communicating CC change process to ensure governance processes are followed by all.
• Communicating impact assessments with key internal partners, pushing for delivery and prioritisation
• Working collaboratively with CX and project professionals to support them in all aspects of change delivery and buy-in.
• Providing a point of sign-off for the Change Leads in the team
• Escalating business-critical items to the customer care senior management and leadership team
• Responsible for the change lifecycle and definitions of process, keeping it up to date and continually communicating
• Creating buy-in and engagement across the business

Skills on Resume: 

• Roadmap Maintenance (Hard Skills)
• Stakeholder Relationships (Soft Skills)
• Process Development (Hard Skills)
• Governance Communication (Hard Skills)
• Impact Communication (Soft Skills)
• Change Support (Soft Skills)
• Signoff Responsibility (Hard Skills)
• Business Engagement (Soft Skills)

Job Summary:

• Partner with EU WFS stakeholders to build and roll out EU WFS product change management plan.
• Lead change impact assessment and create mechanism to provide visibility to all impacted teams of the organization impacts and remediation plans.
• Build EU and country specific communication plans and content for all impacted teams, leveraging and building effective communication channels and vehicles.
• Build Change Champion network and partner with the team to execute Change and Communication plans.
• Own communications to project members and stakeholders on progress, issues, and risks including regular status updates and various white paper analysis in relation to the change management plan.
• Develop deep knowledge of the hiring processes used by Amazon to help build effective change and communication plans.
• Develop measures to define progress and ultimate success of the change management plan
• Establish ongoing reporting on status against success metrics.
• Achieve individual delivery goals. 
• Support the project portfolio manager with the project portfolio process. 

Skills on Resume: 

• Stakeholder Partnership (Soft Skills)
• Impact Assessment (Hard Skills)
• Communication Planning (Hard Skills)
• Champion Network (Soft Skills)
• Progress Communication (Soft Skills)
• Process Knowledge (Hard Skills)
• Success Metrics (Hard Skills)
• Portfolio Support (Hard Skills)

Job Summary:

• Set the vision and direction of the product portfolio aligned to Group Work, directly with the People function to provide structured and effective change management around the People Programme
• Apply a structured ADKAR methodology and standard processes to integrate change management activities into project plans (includes assessing change impact and readiness, application of change management levers including communications plan, sponsor/stakeholder map, coaching and training plan, resistance management plan)
• Support the design, development, delivery and management of a consolidated portfolio of methodologies, processes, tools and resources needed to realise the change programmes
• Provide training and coaching to all levels of managers as they support teams through transitions, in order to maximise the delivery of programme/project benefits and outcomes.
• Collect, handle and provide insight into project demands and resource supply. 
• Give advice to the project portfolio manager with thorough information
• Control over the administrative process of implementing a business change. 
• Make clear reports, notes, advice documents and presentations
• Developing and managing the global change management plan to include the end-to-end delivery of the change program.

Skills on Resume: 

• Vision Setting (Soft Skills)
• Change Integration (Hard Skills)
• Methodology Development (Hard Skills)
• Manager Coaching (Soft Skills)
• Demand Insight (Hard Skills)
• Portfolio Advising (Soft Skills)
• Process Control (Hard Skills)
• Report Creation (Hard Skills)

Job Summary:

• Advise and support clients on current challenges to set them up for the future of work
• Focusing on HR target operating model design for HR process design, transition support and continuous improvement
• Finding a way to integrate both business and people, maximizing the value of AI and automation
• Combining HR and people data with business and other data in order to make better strategic decisions on the workforce
• Transforming the workplace/work life from a people's perspective
• Prototype and iterate change solutions and interventions to drive long-lasting realisation of change, supporting and/or leading client change journeys.
• Leverage agile and human-centered design methodologies such as design thinking, employee experience and behavioural science, working on conception, design and implementation of workforce readiness diagnosis and transition.
• Develop relationships with business stakeholders and leaders to drive leadership maturity, ensuring acceptance of the future state and sponsorship of the change across teams.
• Identify dependencies, inputs, and outputs into change management deliverables with operational process design team members as well as training and deployment teams.
• Identify, track, resolve and report adoption-related risks, issues, decisions and actions to the Global Sales Operations and program and extended leadership teams.

Skills on Resume: 

• Client Advising (Soft Skills)
• Process Design (Hard Skills)
• AI Integration (Hard Skills)
• Data Analysis (Hard Skills)
• People Transformation (Soft Skills)
• Solution Prototyping (Hard Skills)
• Design Methodologies (Hard Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary:

• Facilitate change processes across projects by formulating and managing change management standards, governance principles and templates to ensure consistency and quality of change management and training across all relevant projects
• Support the banners in the transition to new ways of working and to the uptake and understanding of new processes
• Translate strategy into relevant tactics to achieve the business objectives
• Develop and maintain a change management roadmap, ensuring that it is aligned with strategy and business objectives, in collaboration with relevant stakeholders
• Work collaboratively with relevant operations stakeholders across the banners to define and prioritise change management and training requirements across all operations projects and initiatives (including initiatives targeting business process improvement, productivity and performance enhancement, continuous training of store-level staff, operational standards and guidelines, system requirements)
• Work through strategic options and determine the intended and unintended implications and apply to business planning
• Drive buy-in across the business to the change management roadmap
• Build and sustain an environment where adherence to and reinforcement of the highest standards of integrity and ethics are the norm
• Understand and apply global change management and learning leading practice, trends, innovation, and developments (including through engaging with external institutions, attending seminars etc., where relevant)
• Support team to drive a culture of One Best Way across the banners, informed by lessons from a global perspective

Skills on Resume: 

• Change Standards (Hard Skills)
• Process Transition (Soft Skills)
• Strategy Translation (Soft Skills)
• Roadmap Development (Hard Skills)
• Requirement Prioritisation (Hard Skills)
• Strategic Analysis (Hard Skills)
• Change Buy-in (Soft Skills)
• Ethical Leadership (Soft Skills)

Job Summary:

• Formulate and manage change management standards, governance principles and templates to ensure consistency and quality of change management and training across all relevant projects
• Support project resourcing ways of work and internal SLAs to ensure that change management leading practice is incorporated
• Work with relevant operations, change, culture and communications stakeholders to define a structured approach to change management that drives change, culture and buy-in and accounts for interdependencies across the business
• Work with relevant stakeholders to facilitate and manage change management initiatives and activities and understand change management priorities for implementation
• Conduct change impact assessments and change readiness assessments for impacted parts of the business, in collaboration with relevant stakeholders
• Develop and implement change management plans that consider operations requirements and anticipated impacts of the change and adapt the change management approach for each project roll-out
• Ensure successful, timely roll-out of change activities that are within budget, appropriately manage risks, issues and decisions, and align with project governance principles
• Identify change risks and develop and implement risk mitigation plans
• Work with relevant communications stakeholders to provide clear, consistent, timely, and operationally relevant communication of project information and outcomes to relevant stakeholder groups (including leadership) to ensure that the project intent, impacts and progress are clearly understood, facilitating buy-in to project objectives
• Support project management stakeholders on project roll-out and obtain buy-in from relevant stakeholders across the business, driving cross-banner and cross-functional collaboration

Skills on Resume: 

• Change Standards (Hard Skills)
• SLA Integration (Hard Skills)
• Culture Alignment (Soft Skills)
• Initiative Facilitation (Soft Skills)
• Impact Assessment (Hard Skills)
• Plan Implementation (Hard Skills)
• Risk Management (Hard Skills)
• Project Communication (Soft Skills)

Job Summary:

• Develop, track and analyse key performance indicators within a performance management framework to manage business impact and monitor implementation and sustainment of operational changes
• Assess the business impact, implementation and sustainment of projects, utilising an appropriate approach based on project and impact type
• Obtain feedback from operational and implementation teams regarding the effectiveness and efficiency of implemented changes
• Drive store visits to assess implementation and review operations reports
• Analyse associate behaviours to determine if associate behaviours will sustain the new procedures
• Evaluate behaviour change, investigate problems, vulnerabilities, and opportunities and develop solutions to target the root cause of problems
• Solicit and integrate feedback from banner leadership teams
• Work with Trainers to develop a training roadmap and plans and adapt based on divisional needs to support project implementation and sustainment, ensuring alignment to project objectives and change management approach and priorities
• Support and oversee the definition of training requirements, identification of training needs, development of training material and execution of training sessions
• Ensure successful, timely roll-out of training that is within budget, appropriately manages risks, issues and decisions, and aligns to project governance principles

Skills on Resume: 

• Performance Analysis (Hard Skills)
• Impact Assessment (Hard Skills)
• Feedback Integration (Soft Skills)
• Implementation Review (Hard Skills)
• Behaviour Evaluation (Hard Skills)
• Root Cause (Hard Skills)
• Training Roadmap (Hard Skills)
• Training Rollout (Hard Skills)

Job Summary:

• Identify training risks and develop and implement risk mitigation plans
• Conduct quality assurance on training material, approach and equipment to ensure alignment to project requirements and relevant standards
• Oversee change initiatives and associate behaviour to gauge implementation and sustainment of the new procedure or practice for assigned function
• Evaluate key performance indicators throughout change implementation and identify and capitalise on improvement opportunities
• Collect feedback, analyse feedback data and integrate it into project and programme improvements and develop change recommendations based on divisional needs
• Monitor and analyse change management and training roll-out data, including business impact and incorporate into changes to the strategy, business plans, and project phases
• Build and develop stakeholder relationships across the business to ensure adoption of operational changes
• Leverage stakeholder relationships to further drive the delivery of efficiencies through broader functions that impact store operations and business profitability
• Drive cross-functional collaboration
• Utilise partnerships to implement initiatives

Skills on Resume: 

• Risk Mitigation (Hard Skills)
• Quality Assurance (Hard Skills)
• Behaviour Monitoring (Soft Skills)
• KPI Evaluation (Hard Skills)
• Feedback Analysis (Soft Skills)
• Data Monitoring (Hard Skills)
• Stakeholder Relationships (Soft Skills)
• Cross Collaboration (Soft Skills)

Job Summary:

• Establish reporting regimens and a calendar for additional ad hoc items
• Develop and measure ROIs for initiatives
• Analyse and prepare statistical results on strategic initiatives to assist the business with decision-making
• Manage and report on allocated budgets for change management and training
• Communicate the company vision to team members and ensure that they understand it 
• Utilise leadership and management practices that are consistent with healthy staff morale and in keeping with the company’s vision and values
• Manage attendance, timekeeping, completion of registers and annual leave, ensuring adherence to company policy
• Ensure a productive and healthy working environment through teamwork, motivation, encouragement, coaching, performance management, fair, sensitive and consistent use of company IR and disciplinary procedures
• Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps
• Recruit, select, and develop talent

Skills on Resume: 

• Reporting Calendar (Hard Skills)
• ROI Measurement (Hard Skills)
• Data Analysis (Hard Skills)
• Budget Management (Hard Skills)
• Vision Communication (Soft Skills)
• Leadership Practices (Soft Skills)
• Policy Compliance (Hard Skills)
• Talent Development (Soft Skills)

Job Summary:

• Take on and perform the Communications & Change management activities for one delivery squad
• Perform program-level Communications & Change management activities
• Join one of a group of interconnected squads that together make up a broader program delivery team
• Collaborating with squad members and other program communications & change managers to understand the needs for a suitable and effective communication and change management approach for the squad’s work, in the context of the broader program.
• Partnering with the program communications & change Lead and other Managers to collectively form a coordinated and effective communication and change management strategy that helps achieve the program’s objectives
• Manage and perform the necessary work to create various communication & change management outputs and materials which are fit-for-purpose, timely, meet business and regulator needs, are compatible with the program’s broader communication and change management strategy and align with the C&OR Strategy
• Performing work practices in line with ANZ’s standards, policies & guidelines and are consistent across the program.
• Coordinate with other Change Managers globally to create change deliverables, including Change Impact Assessments, Stakeholder Assessments, Change Readiness Assessments and more.
• Delivering complex global multidisciplinary projects on target, meeting intended outcomes.

Skills on Resume: 

• Change Activities (Hard Skills)
• Program Communication (Hard Skills)
• Squad Collaboration (Soft Skills)
• Approach Alignment (Soft Skills)
• Strategy Partnership (Soft Skills)
• Output Creation (Hard Skills)
• Policy Compliance (Hard Skills)
• Global Coordination (Soft Skills)

Job Summary:

• Provide change management services in enabling the Regulatory and Strategic portfolio initiatives.
• Address the end-to-end lifecycle requirements through the application of standard change management methodology to
• Manage application and alignment to the standard change management methodology throughout applicable projects and initiatives
• Enable the embedment of the strategic and project delivery framework
• Define the change management strategy and plans
• Facilitate change impacts assessments
• Develop change communication plans
• Engage proactively with internal business improvement initiatives
• Advise sponsors, line managers on the change management processes and risks.
• Act as an expert to deliver and execute change across global locations

Skills on Resume: 

• Change Services (Hard Skills)
• Methodology Application (Hard Skills)
• Project Alignment (Hard Skills)
• Framework Embedment (Hard Skills)
• Strategy Definition (Hard Skills)
• Impact Facilitation (Hard Skills)
• Communication Planning (Hard Skills)
• Change Execution (Soft Skills)

Job Summary:

• Work within the Cognizant IPA Consulting team to deliver successful change management engagements
• Understanding the end-to-end change management life cycle
• Preparing the change impact assessment for the client projects
• Maintaining a detailed Change Impact Assessment
• Developing (and supporting the delivery of) change action plans
• Providing guidance and support on change approaches, plans, and the use of the change toolkit
• Designing appropriate supporting change networks
• Tracking change readiness and embedding metrics
• Providing ongoing support and assurance of change plans and oversight of progress to plan
• Manage the communication plans and prepare relevant communication to go out to various audience groups as part of the changes

Skills on Resume: 

• Change Delivery (Hard Skills)
• Lifecycle Understanding (Hard Skills)
• Impact Preparation (Hard Skills)
• Assessment Maintenance (Hard Skills)
• Action Planning (Hard Skills)
• Change Guidance (Soft Skills)
• Network Design (Hard Skills)
• Readiness Tracking (Hard Skills)

Job Summary:

• Defining scope, goals, work streams and deliverables
• Completing Impact Assessments including where applicable, benefits cases as well as costs within SLA
• Creating and managing the implementation plan
• Managing delivery in accordance with agreed governance and frameworks
• Reporting progress to all key stakeholders
• Designing and implementing change management plans and strategies, interventions for improving employee adoption of change and morale, ensuring stakeholder readiness, preparing leaders for change, and enhancing cultural shifts.
• Partnering with business sponsors, leadership teams and executive officers to build change capability and readiness in the organization
• Designing and implementing training curricula
• Creating change-related communications and content
• Manage Change Management resources to ensure alignment and collaboration across the multiple projects

Skills on Resume: 

• Scope Definition (Hard Skills)
• Impact Assessment (Hard Skills)
• Plan Implementation (Hard Skills)
• Governance Compliance (Hard Skills)
• Progress Reporting (Hard Skills)
• Change Strategy (Hard Skills)
• Change Partnership (Soft Skills)
• Training Design (Hard Skills)

Job Summary:

• Understanding the prevailing organisational environment and partnering with Program leadership, develop an overarching Change Management strategy for the AMP program’s deliverables and outcomes.
• Develop and implement a stakeholder engagement plan that will create the foundation for all change management elements
• Work with program stakeholders to define, communicate and measure the program benefits
• Work with L&D/HR to develop and implement training strategies & plans including knowledge transfer & management strategies to ensure sustainability of new skills/roles
• Develop a comprehensive communication plan for internal and external stakeholders impacted by the program and provide and/or manage communications in a timely, efficient manner to ensure that colleagues are prepared and committed to the change
• Consult with the HR lead to identify the impact on roles and identify potential changes to job descriptions and organization design
• Consult with team members and business leaders to develop cultural change and transition plans for the business to build readiness and support for the change
• Develop and implement the performance support plan to provide programs and support to end users post go-live
• Develop and implement a plan to measure and monitor the various elements of the change initiative, identify risk areas and determine appropriate interventions
• Consult with the different portfolio units on an ongoing basis to implement the change management approaches and plans
• Asses the Change Management and resourcing needs for the Program and engage vendors or hire accordingly

Skills on Resume: 

• Strategy Development (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Benefit Measurement (Hard Skills)
• Training Strategy (Hard Skills)
• Communication Planning (Hard Skills)
• Role Impact (Soft Skills)
• Cultural Transition (Soft Skills)
• Support Planning (Hard Skills)

Job Summary:

• Analysis of operational changes and asses the change impact
• Communication with the affected employees
• Transfer Information and documentation of process changes
• Create the communication channels
• Develop a change plan
• Manage change requests and review planned changes
• Document and create change management reportsExperience
• Responsible for the Delivery of change into the core platforms of Broadband, Wifi, Ethernet and Voice Services.
• Communicate with a strong understanding B2B/Telco CPE, supply chain processes and experiences of leading 3rd party relationships
• Demonstrate a strong understanding of the E2E requirements for Broadband, Wifi, Ethernet and Voice Products. 
• Acting as the Change Management SME for a range of projects and programmes supporting Project Managers throughout the project lifecycle, from initiation through implementation and to close

Skills on Resume: 

• Impact Analysis (Hard Skills)
• Employee Communication (Soft Skills)
• Information Transfer (Hard Skills)
• Channel Creation (Hard Skills)
• Change Planning (Hard Skills)
• Request Management (Hard Skills)
• Change Reporting (Hard Skills)
• Product Knowledge (Hard Skills)

Job Summary:

• Create, develop and own the change readiness plan for the programme.
• Define and execute stakeholder engagement plans.
• Develop clear and actionable communication plans, providing users with right level of information at the necessary times.
• Work with the Business Analysts to create user documentation and processes for the new toolset.
• Develop and implement training plans for internal stakeholders and users.
• Report to the programme manager to ensure that Business Readiness activities are completed in line with the overall programme timelines.
• Apply structured methodologies and lead change management activities to support the adoption of the changes required by the programme.
• Assess the change impacts (people/team/location) and conduct impact analyses, providing solutions / mitigating actions where possible.
• Establish the overall success criteria for the business change delivery, including readiness to start / readiness for change frameworks.
• Work with the Data Governance team to ensure that the business is ready when the data is cut over.
• Conducting operational impact assessments, presenting findings to key stakeholders to influence, engage and gain buy-in to enable change

Skills on Resume: 

• Readiness Planning (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Communication Planning (Hard Skills)
• User Documentation (Hard Skills)
• Training Implementation (Hard Skills)
• Timeline Reporting (Hard Skills)
• Change Leadership (Soft Skills)
• Impact Assessment (Hard Skills)

Job Summary:

• Ensure relevant control standards and governance are documented, communicated and adhered to in accordance with program standards.
• Responsible for coordinating changes across the various support teams, ensuring correct procedures are followed and changes are accurately recorded, scheduled and controlled.
• Work with Project Managers, requestors, business areas and operational teams processing requests, checking status and chasing information throughout the Change lifecycle. 
• Manage the lifecycle of all changes to the infrastructure and environment to promote successful and on-time completion.
• Assess the priority and impact of all changes for accuracy, ensuring consideration to activities, monthly schedules and resource conflicts.
• Analyze change request tickets to ensure they are complete and determine the impact on the environment.
• Manage environment conflicts due to environmental availability and usage issues.
• Adjust priority levels of change requests to meet business needs.
• Approve minor changes as well as changes to the development and test environments.
• Create and distribute Change Management reports and analysis for IT Management and technical support groups to summarize changes and to provide status updates for stakeholders.
• Prepare all documentation (including reports, agendas and minutes) for PreCAB, CAB, and Client Meetings.

Skills on Resume: 

• Control Governance (Hard Skills)
• Change Coordination (Hard Skills)
• Lifecycle Management (Hard Skills)
• Change Assessment (Hard Skills)
• Ticket Analysis (Hard Skills)
• Conflict Management (Hard Skills)
• Priority Adjustment (Hard Skills)
• Report Preparation (Hard Skills)

Job Summary:

• Develop and implement organisational change strategies and plans to deliver the benefits from business transformation programs, projects and initiatives.
• Identify and manage stakeholder engagement through a stakeholder impact analysis process.
• Design, develop and implement communications and training plans to support change activities.
• Conduct change readiness assessments at critical points in the project life cycle to confirm employee preparedness and business readiness to support and adopt change.
• Provide input into the continuous improvement of the Business Transformation organisational change approach, tools and framework.
• Coach internal staff to increase capabilities and knowledge of organisational change management.
• Managing deliverables to a high quality across the project lifecycle from analysis & design, business impact assessment through to implementation
• Provide detailed reporting as well as summary-level updates to senior team members mapped to the business case, reporting to the Head of Change and other Senior stakeholders at HoD/Director Level
• Standout colleague who loves and enables a one team collaborative culture, ready to roll up sleeves, demonstrating flexibility in working across different functional areas
• Develop and lead change management programs through acceptance and adoption using an organized, systematic application of knowledge, tools and resources need to effect change in the people who will be impacted
• Facilitating and championing stakeholder mapping and the development of engagement plans during project initiation and planning

Skills on Resume: 

• Change Strategy (Hard Skills)
• Stakeholder Analysis (Hard Skills)
• Training Planning (Hard Skills)
• Readiness Assessment (Hard Skills)
• Process Improvement (Hard Skills)
• Staff Coaching (Soft Skills)
• Lifecycle Management (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary:

• Adjusting plans to the size, scope and complexity of the change and in alignment with related project plans, JLL and client values and culture
• Build relationships with stakeholders
• Develop and oversee the delivery of the account’s employee readiness onboarding program
• Develop and maintain resources and tools related to these programs
• Design and execute communications/presentations related to change management projects
• Identify and recommend improvements for the Client
• Proactively identify and act on the needs of a Client
• Work with businesses and projects to understand and advise on the full extent of change and implications of strategies at the inception of the initiatives.
• Design and implement change management strategies to enable project success, including detailed change impact and risk assessments, stakeholder management, planning internal and external communications, training requirements, and embedding approach.
• Work with change managers across the group to align these change strategies with the broader business environment
• Mapping out a blueprint for successful implementation across the organisation
• Successfully delivering and deploying new solutions and ways of working

Skills on Resume: 

• Plan Adjustment (Hard Skills)
• Stakeholder Relationships (Soft Skills)
• Onboarding Program (Hard Skills)
• Resource Management (Hard Skills)
• Communication Design (Hard Skills)
• Client Improvement (Soft Skills)
• Needs Assessment (Soft Skills)
• Strategy Implementation (Hard Skills)

Job Summary:

• Conduct the change impact assessments, developing and delivering the change strategy and plans for the 4 stages of the program
• Oversee the development and delivery of training and communications for the program
• Lead the change working group and the change review group
• Contribute to and support the delivery of the interim and future operating model
• Represent & act as the primary point of contact for change on relevant committees in relation to the program
• Develop and deliver readiness and adoption activities
• Coordinate with deployment teams to facilitate the delivery of business readiness and sustainability activities, with a focus on listening, learning and measurement.
• Work with senior leaders, project managers, HR and Communication teams to create understanding, coach and deliver training to build change management capability
• Support project teams as they move to Agile ways of working and delivery
• Leading and driving the adoption of new processes and technology across Platform Implementation
• Developing a tailored change management framework for an internal change programme
• Delivering tailored change management solutions based on the scope of projects and programmes

Skills on Resume: 

• Impact Assessment (Hard Skills)
• Training Delivery (Hard Skills)
• Group Leadership (Soft Skills)
• Model Support (Hard Skills)
• Committee Representation (Soft Skills)
• Readiness Activities (Hard Skills)
• Team Coordination (Soft Skills)
• Change Coaching (Soft Skills)