Job Summary: 

• Support Exchange on-prem/EXO environment for ~7,000 mailboxes in a global environment
• Play a key role in Exchange Online migration from Exchange 2016 to EXO.
• Provide direct support to end users ranging from Tier 1 to Tier 3 type issues.
• Take responsibility for end-user documentation
• Training for Tier 1 and Tier 2 support to operationalize or automate repeatable tasks
• Assist with other Windows related Engineering activities
• Work through Change control, and Problem management activities related to the Exchange environment
• Take part in inTune rollout, and ongoing engineering for mobile device management, and/or mobile application management configuration.
• Administer ProofPoint environment on-prem and SaaS.

Skills on Resume: 

• EXO Migration (Hard Skills)
• End-user Support (Soft Skills)
• Documentation (Soft Skills)
• Training (Soft Skills)
• Windows Engineering (Hard Skills)
• Change Control (Hard Skills)
• MDM (Hard Skills)
• ProofPoint Admin (Hard Skills)

Job Summary: 

• Maintain and support the administration of corporate email and Exchange application's environment, O365 services.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Manage and monitor backup, restore requests, Mail flow, connectors, and redundancy strategies
• Responsible for regular system maintenance, like installation of the Microsoft Exchange Cumulative Update.
• Develop and maintain custom scripts to increase system efficiency and lower human intervention.
• First and second-line support to end-users.
• Ensure operational stability of the field of responsibility - technology and organizationally wise
• Ensure a good collaboration with stakeholders within and outside the team and across the organization

Skills on Resume: 

• Exchange Administration (Hard Skills)
• Systems Availability (Hard Skills)
• Backup and Restore Management (Hard Skills)
• Mail Flow and Connectors (Hard Skills)
• Microsoft Exchange Maintenance (Hard Skills)
• Scripting (Hard Skills)
• End-user Support (Soft Skills)
• Collaboration (Soft Skills)

Job Summary: 

• Resolves Incidents and Service Requests.
• Analyzes system logs and other information to identify problems and solutions.
• Maintains system performance, monitors automated reports, and proposes and implements improvements.
• Participates in the planning and implementation of new software and systems.
• Researches, tests, and evaluates changes to software and configurations.
• Works with vendors on customization and implementation of their systems.
• Creates documentation for end-user departments to introduce changes to systems they use.
• Writes scripts to implement production tasks.

Skills on Resume: 

• Incident and Service Request Resolution (Soft Skills)
• System Log Analysis (Hard Skills)
• System Performance Monitoring (Hard Skills)
• Software and Systems Planning (Hard Skills)
• Software Configuration Testing (Hard Skills)
• Vendor Collaboration (Soft Skills)
• End-user Documentation (Soft Skills)
• Scripting (Hard Skills)

Job Summary: 

• Mailbox creation and add-on enablement. Initial setup of the mailboxes including add-on enablement
• Administer user accounts including account creation through final account disposition
• Provide Exchange server incident management, trouble tickets, and escalations
• Coordinate Exchange server problem management process from engagement to resolution
• Review all desired customer configurations and create an Advanced Patching Maintenance Plan for the email environment
• Deploy approved patches during scheduled maintenance periods following Agency standards
• Install a hardened operating system that runs the email environment to federal agency standards.
• Apply and validate patches for completeness and functionality for all systems that run or support the email service.
• List, add, modify, and remove created or imported domains in the federal agency environment through Active Directory.
• Provide Windows and Linux Active Directory Privileged user account provisioning and management.
• Generate proactive notification of expected service interruptions related to Hardware or OS, including but not limited to Microsoft.

Skills on Resume: 

• Mailbox Setup (Hard Skills)
• Account Administration (Hard Skills)
• Incident Management (Hard Skills)
• Problem Management (Hard Skills)
• Patching Planning (Hard Skills)
• Patch Deployment (Hard Skills)
• Active Directory (Hard Skills)
• Account Provisioning (Hard Skills)

Job Summary: 

• Manage and support Microsoft Exchange
• Responsible for working with multiple teams to help design and implement the migration of Exchange to Office 365 and Azure
• Assist customers with issues related to Exchange, O365, and TEAMS
• Diagnose and resolve complex issues with technical assistance from vendors, common carriers, and technical IT management.
• Act as the point of escalation to diagnose and repair all error conditions.
• Design, develop, upgrade, document, test, and implement related processes and procedures to ensure that all error conditions and necessary optimizations are addressed.
• Develop work instructions, procedures, application architectures, and policies in support of company requirements.
• Define, in conjunction with users and service providers, the quality standards required to support business collaboration
• Actively participate in developing operational models, processes, and procedures
• Manage system setup and standardization of features and usage
• Configure, upgrade, support, and maintain on-premise Exchange environments
• Create system documentation, testing, training, and post-deployment/upgrade assessments including regular system health checks
• Enable and support the use of mobility for email

Skills on Resume: 

• Exchange Management (Hard Skills)
• Office 365 and Azure Migration (Hard Skills)
• Customer Support (Soft Skills)
• Issue Diagnosis and Resolution (Hard Skills)
• Process Development (Hard Skills)
• Documentation and Policy Creation (Hard Skills)
• Operational Model Development (Hard Skills)
• System Setup and Standardization (Hard Skills)

Job Summary: 

• Deliver up-to-date remote connection diagrams and descriptions
• Provide answers to Security and Compliance questionnaires
• Contribute to a secure and compliant production mail relay service with >99.5% uptime
• Update the documentation for the on-prem (in the cloud) mail relay environment
• Support the Mergers Acquisitions and Divestments (MAD) team for mail-related migrations (mailboxes and people)
• Work with the internal Project management team by participating in the planning and execution of tasks related to the migration of user accounts and mailboxes of acquired organizations to the current environment.
• Utilize PowerShell scripting to automate activities
• Responsible for being a subject matter expert for email migration  
• Provide support to ASG clients including design, configuration, installation, and deployment of Exchange, and Enterprise Vault
• Provide 3rd-level escalation support to resolve calls in regards to messaging
• Participate in ongoing continuous improvement activities

Skills on Resume: 

• Remote Connection Diagrams (Hard Skills)
• Security and Compliance (Hard Skills)
• Mail Relay Service Management (Hard Skills)
• Documentation Update (Hard Skills)
• Mail Migration Support (Soft Skills)
• Project Management Collaboration (Soft Skills)
• PowerShell Scripting (Hard Skills)
• 3rd-Level Support (Soft Skills)