EXCHANGE ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jun 12, 2025 - The Exchange Engineer has extensive experience in system and software engineering, including designing and implementing High Availability and Clustering solutions for Microsoft Exchange in enterprise-level environments. This role demands strong proficiency in PowerShell scripting, application installation, and troubleshooting complex technical issues, with expertise in Windows Server, O365 Administration, Teams, OneDrive, and security compliance. The engineer also has excellent organizational, problem-solving, and communication skills, with the ability to work independently, lead teams, and provide high-level support, including on-call and non-business hours availability.

Essential Hard and Soft Skills for a Standout Exchange Engineer Resume
  • EXO Migration
  • Exchange Administration
  • Mail Flow
  • Scripting
  • Active Directory
  • Office 365 Migration
  • Patch Deployment
  • System Performance Monitoring
  • Security and Compliance
  • Incident Management
  • End-user Support
  • Documentation
  • Training
  • Collaboration
  • Problem Solving
  • Customer Support
  • Vendor Collaboration
  • Project Management
  • Mail Migration Support
  • Communication

Summary of Exchange Engineer Knowledge and Qualifications on Resume

1. BS in Cybersecurity with 5 years of Experience

  • Hands-on Microsoft Exchange
  • Experience in Enterprise level Exchange 2010/2013 Planning, Design, Implementation and Support
  • IT experience supporting multiple Exchange platforms such as 2007-2013 & Exchange On-Line
  • Experience with Exchange Farm sizing, installation, configs, deployment, and systems management
  • Experience in Active Directory design, implementation, and administration
  • Experience in Office 365 design readiness, hybrid co-existence, implementation, and administration
  • Strong background in networking (Firewalls, network protocols)
  • Solid background with Topology configs, Load Balancing (DNS/HLB), and advanced Permissions and Policies.
  • Excellent organizational and project management skills
  • Able to mentor junior staff on technology upgrades and new features on the Exchange Online platform
  • Experience with scripting daily tasks using PowerShell

2. BS in Computer Science with 9 years of Experience

  • Good communication skills and ability to represent in global forums.
  • Expertise in deploying, configuring, and managing enterprise-class Exchange environments and willingness to contribute to architecture work.
  • Understanding of Office 365 Solutions and Migration.
  • Expertise in Exchange components Unified Messaging, OWA, DLP, etc.
  • Expertise in building High Availability, DR, and BCP Solutions for Exchange.
  • Good understanding of load-balancers and reverse proxy for Exchange.
  • Expertise in integration with Skype for Business and SharePoint.
  • Certified Knowledge of Active Directory, DNS, Networking, PKI, and IIS concepts.
  • In-depth knowledge of DNS, DHCP, TCP/IP, and SMTP.
  • Strong technical documentation skills (configuration guide, test plans, use cases, etc.).
  • Strong understanding of SMTP relay (IronPort) and Email Hygiene services (Exchange Online Protection, MessageLabs, etc.).
  • In-depth knowledge of migration from legacy or third party to Exchange using Quest or Binary Tree.
  • Experience in troubleshooting issues both at the client and server-side issues.
  • Automated and executed Office 365 procedures utilizing Windows PowerShell.
  • Ability to deliver Proof of Concert/Demo environment with documentation.
  • Ability to work in conjunction with other Solution Architects and Engineering teams to create, maintain, and publish a set of written procedures and delivery of components.

3. BS in Systems Administration with 3 years of Experience

  • Microsoft Exchange 2016/O365/SharePoint certification
  • ITIL Foundation certification
  • Relevant experience in managing and supporting Workforce Productivity equivalent services and/or IT infrastructure
  • Specialization and long working experience in supporting Microsoft O365 and Exchange infrastructure
  • Knowledge of managing SharePoint Online (O365) services
  • Knowledge of ADFS, PowerShell scripting, Windows Servers, and Active Directory
  • Working experience with collaboration tools like Webex, Jabber, Teams, and Zoom
  • Excellent communication and interpersonal skills with the ability to understand technical and functional issues and articulate solutions to clients and/or management.
  • Ability to work with multiple teams with varying opinions/priorities while maintaining the integrity of the service.
  • Ability to put across his/her opinion amicably while ensuring no impact on services due to any changes
  • Analytical and detail-oriented approach with the ability to communicate technical knowledge to a variety of audiences
  • Knowledge/Familiarity of handling ITSM via ServiceNow, HPSM, or any other ticketing processes and monitoring tools like PowerBI, SolarWinds, SCOM, etc.

4. BS in Software Engineering with 8 years of Experience

  • ITIL v3 Certification, Microsoft Certified Systems Engineer, and/or Microsoft Certified Exchange System Administrator
  • Experience with a proven skillset and enterprise experience across various Microsoft and related technologies
  • Expertise in the Exchange 2016/ 2019 administration - end to end
  • Strong understanding of Microsoft and VMware core infrastructures, Microsoft Active Directory and Group Policy, and PowerShell
  • Knowledge of server virtualization (VMware)
  • Working knowledge of Storage Area Networks and Network Attached Storage
  • Working knowledge of enterprise-class backup and replication technologies
  • Understanding of O365 and Azure administration.
  • Experience with 3rd-party load balancers and reverse proxy devices
  • Familiarity with Web server administration and relevant interface, .Net exposure, Spam filter solutions, Proofpoint
  • Good exposure to PowerShell scripts, automation
  • Proven thorough facility with developing strategy as well as writing, communicating, facilitating, and presenting to all levels of IT, internal staff, and management
  • Capable of creating best practice methodologies and tools, policies and procedures, whitepapers, and other standard business communications
  • Ability to effectively present information to top management

5. BS in Information Technology with 4 years of Experience

  • Related work experience with operating system hardware and/or software and components
  • Experience with IT infrastructure in a large IT environment with many categories of devices, infrastructures, and operating systems, experience could include mainframe and/or distributed environments
  • Experience in Exchange and O365 - experience in support and operations of Office 365 in both Hybrid and Cloud-only configurations
  • Experience with administration of Microsoft Exchange, including 2013, 2019, and online versions
  • Knowledge and understanding of the MS Office 365 suite of applications and solutions, and how they interoperate, integrate, and complement each other.
  • Experience in Microsoft Office 365 tenancy administration
  • Experience with implementing Office 365 and Exchange On-Line
  • Familiarity working within an MS Active Directory-based enterprise environment including regulated security baselines and protections
  • Knowledge of High-Availability computing and networking (load balancing, TCP/IP, DHCP, DNS)
  • PowerShell, and/or other scripting tools experience
  • Messaging Protocols (SMTP, EWS, REST) Experience

6. BS in Network Engineering with 7 years of Experience

  • IT experience with significant technical and operational experience in messaging products and services.
  • Hands-on experience with implementing and supporting M/O365 arrays of workplace tools and services.
  • Subject Matter Expert of Exchange Server 2010/2016, Subject Matter Expert of Exchange Online/Office 365/Hybrid
  • In-depth, hands-on knowledge of Exchange Server 2010/2016/Online/Hybrid on a large environment, Archival/Journaling System (Exchange/Enterprise Vault), Messaging Gateway Appliances, (TrendMicro/IronPort), BlackBerry/Good Mobility Suite Technology, Mobile Device Management (MDM)/Mobile Application Management (MAM)/Mobile Information Management (MIM)
  • Good understanding of the Hub Transport setup and configuration (Email Routing)
  • Good understanding of End-to-end messaging which includes Exchange 2010 and 2016/Online Hybrid and how to configure in a large-scale environment.
  • Good understanding of Exchange High Availability (Database Availability Group)
  • In-depth knowledge of PowerShell and other administration scripting tools
  • Strong knowledge in archiving and email policy management.
  • Knowledge of Microsoft Operating Systems, Virtualization, Active Directory/LDAP/ADFS, monitoring solutions, storage products, and backup applications.
  • Knowledge in project management.
  • Knowledge of ITIL or other framework.
  • Excellent track record in process controls, problem-solving, and service delivery.

7. BS in Information Technology with 9 years of Experience

  • Experience in system engineering, software engineering, operating systems, programming, or architecture, including hands-on experience developing and implementing Clustering solutions, experience developing and implementing High Availability solutions for Exchange
  • Experience providing Tier 1 and/or Tier 2 support in an enterprise-level, globally distributed environment
  • Experience authoring and running PowerShell
  • Experience designing and installing applications
  • Leadership skills to assist less-experienced personnel
  • Ability to demonstrate aptitude for learning and rapidly mastering new applications and technology
  • Excellent organizational and communication skills, both written and verbal
  • Excellent interpersonal skills to interact with customers, senior-level personnel, and team members
  • Ability to work well both independently and in teams
  • Proven ability to prioritize rapidly changing tasks and assignments
  • Ability to participate in on-call rotation, and work during non-business hours and on weekends for support
  • Experience working with operating system software and desktop applications with a specific concentration in Microsoft Exchange
  • Superior analytical and creative problem-solving skills for troubleshooting complex issues.
  • Ability to interact with both management and customers to provide diagnoses and resolution for current systems
  • Experience with one or more of the following - Windows Server 2016 and 2019, Application architecture and installation, Global O365 Administration, Teams, OneDrive, Endpoint Protection (Intune), IronPort, Compliance, Data Loss Prevention, and eDiscovery
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