• Providing objectives and benefits in a timely manner, avoiding the spread of inaccurate information, which impacts engagement and productivity.
• Ensuring sufficient touchpoints with change champions and obtaining employee participation at specific intervals of the project.
• Creating and continuing excitement, ensuring the change is embraced and helping staff understand the benefits of the change. 
• Reaching out to the full population through a thorough and detailed communication plan, making use of different communication platforms 
• Creating and implementing change management strategies and plans for new system, process, job roles adoption
• Focus on the people side of change, including changes to business processes, systems and technology, job roles and organisation structures
• Driving improvements based on best practice and feedback
• Support Program Managers in integrating change management activities into the Program
• Conduct impact assessments of all people, processes, business and system changes

Skills: Change Management, Impact Assessment, Communication Planning, Stakeholder Engagement, Change Adoption, Continuous Improvement, Program Support, Best Practices

• Researches and implement best practices for change management on the change project.
• Identifies and analyses the change impact for the overall project.
• Develops the integrated change strategy and plan.
• Establish a sponsorship plan and onboard sponsors.
• Develops the change brand and manages the change budget.
• Develops the communications or ensures that the Segment communications team develops the communications plan.
• Develops the stakeholder engagement plan.
• Develops the training plan based on a detailed needs assessment.
• Develops the team development plan.
• Establishes the appropriate change methodology, practices and templates.

Skills: Change Management, Impact Analysis, Change Strategy, Sponsor Engagement, Change Branding, Communication Planning, Stakeholder Engagement, Training Plan

• Working closely with the Project team and Business Partner, contribute significantly to the scoping, planning and implementation of Change Management activities, with a customer and people focus.
• Co-ordinate and facilitate collaborative stakeholder meetings, sessions or discussions to leverage experience that informs change solutions and progresses deliverables.
• Conduct change and impact analysis that informs training and implementation plans.
• Create and coordinate stakeholder communications and updates that drive engagement and commitment throughout the change.
• Support preparation and execution of the Training Program, ensuring accurate training needs analysis, materials creation, session logistics and user support components are delivered successfully.
• Support the program’s Training Lead, Learning, Development team, Instructional Designers and Super Users, ensuring training readiness.
• Identify risks and points of resistance, maintain the Change Risk Register and recommend courses of action for successful mitigation.
• Work effectively with the Strategic Change team, Portfolio Delivery Services team, Core Program team and Business Stakeholders to enable effective change application according to P&CTs Change Management framework and successful integration with Agile project delivery.
• Maintain a high-level awareness of best practice in change management to help build capability.

Skills: Change Management, Stakeholder Engagement, Impact Analysis, Communication Planning, Training Support, Risk Mitigation, Agile Integration, Best Practices

• Coordinate between operational teams and end customers (both internal and external) to ensure that requests and tasks in relation to change, patching and ITHC's are raised and carried out in a timely manner as set out by the agreed SLA
• Act as the first point of contact for customers (internal & external)
• Create change records in the change tool based on requests received from customers (internal & external)
• Review and raise changes based on agreed patching groups as per the agreed patching schedules with each customer, manage through the standard change process. 
• Ensure changes are only raised where work is required, checking scope against the current patch matrix and end-of-life status.
• Create changes in response to critical vulnerabilities as identified by the operational teams, manage through standard and/or emergency change process.
• Assign change actions to the appropriate technical teams to action, ensure changes are actioned within agreed timescales, and report on non-compliance.
• Progress changes through the defined change process according to change priority and type.
• Request customer approval for changes post-internal technical approval.
• Coordinate with operational teams to agree on change windows between customer and engineering teams.

Skills: Change Coordination, Customer Support, Change Creation, Patch Management, Vulnerability Response, Task Assignment, Change Progression, Approval Management

• Manage the sending of communications before and after changes, as directed through the change process, responding to questions raised.
• Attend customer CABs to represent Client changes.
• Provide final approval for changes (ensuring the change record contains all mandatory information has been provided, recorded and assigned to the appropriate resource area/s.
• Prepare agenda and chair weekly internal CAB.
• Produce ad-hoc and daily reporting on outcomes and status.
• Ensure reporting and documentation are completed of change outcomes, ensuring necessary systems/reporting are updated as to outcomes. 
• Completing regular reporting on the holistic patching status across the secure estates.
• Review patching change scopes working with the configuration management team, ensure build and decommissioning activities are considered when raising changes, work with operational teams & customers to align new devices to existing windows/patch groups.
• Following the IT Health Check (ITHC) Process Interface manual, prior to any ITH,C, following receipt of the scope from the customer, ensure that necessary preparation changes have been raised and actioned, providing details to the relevant parties.
• Act as point of contact during an ITHC for any issues arising during testing, coordinating resolution between tester and operational teams.
• Following ITHC testing, host the post-test report review meeting with the relevant operational teams, raise relevant change requests and track all findings in the Risk Treatment Register to remediation where appropriate and agreed with the operational teams.
• Provide regular reporting to the customer on the status of any remediation by way of the Risk Treatment Register, manage timescales to agreed SLA's with Operational teams

Skills: Change Communication, CAB Representation, Change Approval, Meeting Facilitation, Status Reporting, Patch Management, ITHC Coordination, Risk Tracking

• Improve strategic outcomes and provide high-quality and cost-efficient change delivery services to the business.
• Manage service improvement and change plans in collaboration with the operating business unit(s), delivery managers, and internal and external stakeholders.
• Provide expertise and guidance on service improvement and delivering business change successfully for PDS, National Programmes and Forces.
• Work with Business Change Officers to identify stakeholders and define the approach to ensure ongoing stakeholder engagement and buy-in to projects and change.
• Collaborate with comms and L&D teams to help guide business units through the change journey, ensuring that the appropriate training is provided
• Be the ‘go-to’ expert consultant for business transformation and change management methodologies and tools across the organisation 
• Provide independent oversight, scrutiny and challenge to ensure things are done well, within change management.
• Provide assurance, coaching and mentoring to build a competent workforce capable of good practice change delivery.
• Develop change administration practice and capability and change analysis practice and capability within PDS.
• Provide support and guidance to multiple projects and programmes, demonstrating a flexible leadership style and a convincing influencing style to build confidence in change across PDS. 

Skills: Change Delivery, Service Improvement, Change Expertise, Stakeholder Engagement, Training Support, Change Methodologies, Workforce Development, Project Support

• Consistently deliver credible advice, transfer of knowledge and deliver solutions based on strong ER expertise 
• Ensure HR policy and practice are legally compliant and look for opportunities to share best practice 
• Deliver business change aligned to the strategic HR plan (Remit will cover breadth of HR function including policy, procedures, compliance, governance, HR systems & process) 
• Review current people process and identify areas for development & continuous improvement  
• Define and execute change based on findings 
• Lead on change projects across the project lifecycle (initiate, plan & design, run, monitor, control) 
• Implement automation/digitisation solutions (where appropriate) to standardise processes that improve efficiency 
• Engage with senior leaders and wider HR function to drive the change agenda 
• Communicate changes to WHSmith employees 
• Measure progress and improve efficiency using data analytics and present findings to senior stakeholders  

Skills: ER Expertise, Policy Compliance, HR Transformation, Process Improvement, Change Execution, Project Leadership, Automation Solutions, Data Analytics

• Consult with representatives of the client team with respect to the needs and requirements, resulting in an agreed package.
• Translate customer needs and requirements to internal service delivery.
• Preparation of functional design and project implementation plans (can also apply to project changes).
• Coordinate, execute and control the activities within the implementation plan, as well as monitor the planning.
• Transfer of a complete service delivery package to the Delivery Management and/or Client Team Manager.
• Ensure follow-up during the first period of operational service delivery.
• Support the Delivery Management (with knowledge, expertise) on particular issues.
• Identifies the change agent network, onboards change agents and continously maintains the change agent network
• Executes the change strategy and plans.
• Measures the effectiveness of change interventions on a continuous basis and through the change agent network, takes corrective actions.

Skills: Client Consultation, Requirements Translation, Design Planning, Implementation Management, Service Handover, Operational Support, Change Execution, Impact Measurement

• Partner with initiative owners & business leaders to shape change management efforts and develop approaches & plans aligned to the size and complexity of the associated project / initiative/ implementation ensuring
• Identification and engagement of key stakeholders.
• Change risk is assessed (understand people dependency for success) including customer impact & experience assessment
• Change readiness assessments are conducted and utilised to recommend approaches to increase engagement and adoption of change.
• Actionable and targeted change management plans are developed e.g. communications, engagement, resistance management etc.
• Customer and employee experience & impacts are identified (as part of initial change planning), and drive customer-focused conversations with initiative owners
• Partner with project and initiative owner colleagues to lead and drive change management efforts & delivery, to achieve organisational objectives and project deliverables
• Work with Australian Unity’s Independent & Assisted living (IAL) and Remedy Healthcare business leaders, Australian Unity technology teams, Marketing, Internal communication, HR and L&D specialists in the formulation of particular plans and activities to support implementation.
• Support HO Change Management in further enhancing change reporting including development of actionable insights - enabling for use in strategic and tactical decision making
• Develop an understanding of and alignment with the Australian Unity change framework

Skills: Change Planning, Stakeholder Engagement, Risk Assessment, Readiness Assessment, Impact Analysis, Change Delivery, Cross-Functional Collaboration, Change Reporting

• Act as the change management lead for higher-risk, strategic and regulatory projects or programs
• Lead a diverse range of working partners to assess complex change processes
• Communicate difficult concepts, converting information into a compelling business context and advice
• Work directly with the business owner/sponsor to identify change metrics
• Support, clarify and lead work packages including constraints, while prioritizing the customer experience
• Conduct important analysis to make recommendations, assess effectiveness and mitigate risk
• Enable business operations compliance, internally and externally (e.g. financial, regulatory, other controls)
• Facilitate a smooth transition into steady state (e.g. ongoing processes exist, viable workarounds identified for any defects, handover of ownership)
• Engage appropriate partners and collaborate across TD to drive successful change
• Identify and lead problem resolution in the assigned area of responsibility

Skills: Change Leadership, Stakeholder Management, Business Communication, Metric Identification, Work Prioritization, Risk Mitigation, Compliance Enablement, Transition Management

• Knowledge of the healthcare landscape, including IT purchasing decisions, budget processes and reimbursements
• Strong ability to manage a pipeline
• Ability to negotiate contracts and terms, with the support of sales leadership and legal, through a complicated contract process
• Excellent technology skills including: MS Office, Reflector, Salesforce and other technology tools
• Orientation and philosophical leaning toward wellness and well-being
• Excellent communication skills including presenting, speaking, writing, and follow-up
• Superior presentation and interpersonal skills
• Ability to sell new solutions in a changing market, such as telehealth solutions
• Ability to work remotely as a field-based employee

Qualifications: BS in Organizational Psychology with 7 years of Experience

• Experience in a capital good sales environment, in seafood, industrial baking or food processing industries
• Experience in developing, managing and motivating channel partnerships in similar environments
• Experience in international sales
• Excellent verbal and written communication skills in English, knowledge of Spanish.
• Ability to negotiate and structure partnerships
• Ability to establish and maintain positive and effective work relationships with coworkers, clients and partners
• Solid coaching, management and Leadership skills
• Understanding of tiered channel sales models
• Outstanding time management skills and strong business acumen
• Ability to work tactfully through challenging client issues

Qualifications: BA in Human Resources Management with 5 years of Experience

• Experience with partner account management
• Experience working in a remote sales position
• Experience working with business process software
• An understanding of business processes and workflows
• Strong understanding of internet-based technologies and systems
• Strong conflict management and troubleshooting/problem-solving skills
• Impeccable written and verbal communication skills
• Strong communication, negotiation, and relationship-building skills
• Ability to work effectively under pressure and to perform well in a team dynamic
• Ability to handle multiple priorities and changing schedules
• Able to constantly operate a computer, phone, and other office productivity machinery
• Able to exchange accurate information in all communication with customers

Qualifications: BS in Business Administration with 6 years of Experience

• Ability to understand and solve complex problems
• Ability to manage multiple priorities
• Vertical retail and/or project management skills
• Comfortable coordinating with multiple cross-functional stakeholders
• Experience building or executing against an omnichannel strategy
• Ability to acknowledge the presence of choice in every moment and take personal responsibility for life.
• Ability to possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Ability to communicate with honesty and kindness, and create the space for others to do the same.
• Experience working for an emerging tech company
• In-depth knowledge and experience with recruiting Direct Reseller partners, value-added resellers and Master/Sub Agencies
• Ability to work across a matrix environment in a fast-paced environment
• Strong organizational skills with the ability to manage multiple concurrent projects
• Strong Sales Tool/CRM experience

Qualifications: BA in Organizational Development with 5 years of Experience

• Experience in managing relationships with Channel Partners
• Experience in crafting and implementing channel sales strategies to meet quarterly sales quota
• Experience in developing and maintaining partner and prospective partner relationships through the use of CRM/PRM software
• Experience in negotiating contracts and growth plans with current and prospective channel partners
• Ability to use leadership and sales acumen to train and develop sales staff
• Ability to use analytical skills to analyze Key Performance Indicators to determine the health of a channel partner relationship.
• Experience handling deal registration and channel conflict
• Knowledge of how sales, marketing, and customer success intersect with a partner ecosystem.
• Comfortable with technology and capable of learning how to demonstrate a technology platform
• Analytical with a strong bias for data-based decisions
• Excellent relationship-building skills and presentation skills.

Qualifications: BS in Project Management with 6 years of Experience

• Experience in managing virtual teams across functions and geographies
• Ability to creatively, efficiently and independently work for defined goals
• Strong partner relationship management and solution development skills
• Strong executive presence including communication and presentation skills, with a high degree of comfort with large and small audiences.
• Problem-solving mentality, leveraging internal and/or external resources, conflict resolution, and follow through with partners.
• Fluent English and Hungarian
• Experience in ICT industry with a proven track record. 
• Experience with a good network of Distributors and Channel Partners
• Good global and local market knowledge (customers, competitors, suppliers, overall environment)
• Experience working with cross-cultural teams
• Proficiency in forecast accuracy and business management
• Ability to work as part of a team and be coachable in Seegrid's strategic sales process

Qualifications: BA in Communication Studies with 5 years of Experience

• Experience in driving sales and business development activity through channel partners, Systems Integrators, Service Providers and Technology partners.
• Experience in enabling and expanding ‘sell-through’ sales opportunities through channel partners.
• Experience collaborating with channel sales teams to identify opportunities for new business through the sales process including sales collateral, joint customer presentations, and other sales enablement/GTM activities
• Understanding of the various business and partnership models for channel partners of all sizes, in addition to how to develop and grow/expand ‘sell-through’ sales within partners.
• Good English language, both in writing and orally
• Ability to function effectively in a high-performance team
• Understanding of the sales process & buying cycle
• Computer knowledge, including the Microsoft Office package
• Proficient with Salesforce and LinkedIn
• Ability to deliver superior customer service

Qualifications: BS in Management Information Systems with 6 years of Experience

• Knowledge and experience operating in Salesforce Marketing Cloud
• Knowledge of database marketing and marketing automation to drive personalized customer engagement
• Strong project management skills and the ability to juggle competing priorities
• Experience leveraging segmentation strategies and mapping out customer journeys to deliver the right message throughout the customer lifecycle
• Experience coding emails with HTML/CSS and working with dynamic scripting language (e.g. AMPScript)
• Experience working in CRM or a digital marketing agency supporting a roster of clients
• Experience working in the retail industry
• Strong oral and written communication and presentation skills
• Ability to adapt quickly, drive change, and lead cross-functional teams to ensure KPI’s are met and initiatives are delivered on schedule
• Ability to lead direct reports through coaching and development feedback

Qualifications: BA in Industrial-Organizational Psychology with 5 years of Experience

• Experience with campaign & promotion development & execution
• Worked closely supporting sales in a similar role would be an asset
• Demonstrated project management experience
• Strong communication skills including verbal and written
• Strong analytical and problem-solving skills
• Excellent presentation skills in multiple formats
• Strong computer skills including Microsoft Office Suite
• Ability to provide solutions that meet the customer's needs
• Ability to work independently or collaboratively as part of a team
• Strong relationship-building and management skills
• Strong time management skills

Qualifications: BS in Strategic Management with 4 years of Experience

• Strong oral and written communication skills.
• Interpersonal and leadership skills.
• Ability to analyze and resolve problems.
• Ability to lead programs/projects.
• Ability to document, plan, market, and execute programs.
• Experience selling SaaS or cloud-based software
• Knowledge of CCaaS, UCaaS, and/or Genesys specific offerings
• Ability to develop and manage a sales pipeline
• Ability to coordinate the efforts of multiple teams and team members to achieve a common goal
• Experience creating and executing business plans
• Existing relationship with the account base
• Experience with Dell products
• Understanding of cloud computing.

Qualifications: BA in Sociology with 5 years of Experience