CHANGE MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: May 21, 2025 - The Change Manager demonstrates strong capability in driving change within complex and high-impact initiatives by engaging diverse stakeholders, managing impacts, and measuring change effectiveness. This position builds agile team capacity to self-serve simple changes while enabling successful project delivery through coaching and structured methodologies such as Prosci, ADKAR, and Lean Change. This role applies deep experience in fast-paced enterprise environments, particularly in financial services, to deliver change effectively across distributed settings using agile frameworks.
Essential Hard and Soft Skills for a Standout Change Manager Resume
- Impact Assessment
- Risk Mitigation
- Project Management
- Communication Planning
- Training Strategy
- Process Design
- Change Planning
- Strategy Implementation
- Lifecycle Management
- Performance Analysis
- Stakeholder Engagement
- Change Leadership
- Team Collaboration
- Client Relationships
- Change Coaching
- Cultural Transition
- Supplier Engagement
- Group Leadership
- Feedback Integration
- Business Knowledge
Summary of Change Manager Knowledge and Qualifications on Resume
1. BS in Organizational Psychology with 5 years of Experience
- Effective interpersonal skills and the ability and desire to work with and credibly present to diverse levels of a prospect’s personnel, including senior executives in both formal, informal and virtual settings.
- Understanding customer needs and business drivers and using this knowledge to develop account plans and strategies (knowledge of the existing account areas/channels would be advantageous).
- Excellent interpersonal skills, including teamwork and communication skills.
- Experience in developing prospects and customers, and the ability to close business.
- Strong presentation, analytical and customer service skills.
- Able to manage time and organize and prioritize workload.
- Ability to communicate using English and local language.
- Ability to analyze data and identify patterns and trends
- Experience building trusted relationships with key stakeholders.
- Experience in working cross-functionally and managing projects that involve people with a range of different skills and responsibilities.
2. BA in Business Administration with 6 years of Experience
- Ability to solves complex problems and take a new perspective using existing solutions.
- Ability to advance large-scale partner opportunities, resulting in revenue generation.
- Ability to work both independently and as part of a team.
- In depth experience of recruiting, onboarding and managing channel partners in a technology environment.
- Experience of developing territory and business plans.
- Knowledge of security and general software channel ecosystems.
- Familiarity with CRM/PRM and forecasting systems.
- Strong presentation and negotiation skills.
- Skilled in Windows PC environment and CRM data management.
- Skills in targeting and prospecting for new partners.
- Ability to successfully manage partners throughout the buying cycle.
3. BS in Industrial and Organizational Psychology with 4 years of Experience
- Experience in working with Salesforce.com or similar CRM program.
- Fluent in written and spoken English.
- Knowledge of products in the assigned channel and understanding of selling through a channel model.
- Ability to develop strong relationships in the assigned distributor channel to assess trends/conditions, and translate these into opportunities to deliver value according to timelines given.
- Demonstrated skills for achieving or surpassing results against an internal or external standard of excellence.
- Ability to show a passion for improving the delivery of services.
- Ability to negotiate by collaborating with others to arrive at a conclusion using compromise, persuasion, and influence, rationale and diplomacy both internally and externally in a selling environment.
- Ability to use strong written and verbal communication skills, as well as the ability to present views in a clear and compelling manner.
- Ability to take initiative and act independently with minimal supervision.
- Ability to motivate the sales team for the deployment of the business strategy.
4. BA in Human Resource Management with 6 years of Experience
- Ability & drive to hit quarterly and annual quota.
- Ability to execute on defined strategy and capable of blending technology and business strategy to develop compelling plans for new partner initiatives.
- Capable of building and maintaining strong relationships with a diverse set of internal and partner constituencies including senior-level executives in Sales, Engineering, Marketing, Legal, Support and Finance
- Proficient in developing and executing jointly committed business and marketing plans focused on the region.
- Understanding of the data and application integration markets, current market trends, and industry players.
- Ability to thrive in a fast-growing, dynamic company.
- Ability to demonstrate a strong aptitude for both selling and building lasting relationships with distribution partners.
- Strong business acumen and comfort with presenting to, and establishing relationships with senior-level executives in enterprise-level companies.
- Tech savviness working with Hubspot or other CRM and communication tools.
- Experience in the surveying, construction, mining and/or drone industries
- Existing network in the geospatial, surveying, mining or construction industries
5. BS in Information Systems with 5 years of Experience
- Excellent communication skills, including experience creating and presenting business proposals.
- Effective project management skills
- Excellent communication skills to all levels of the organization.
- Strong interpersonal, verbal and written communication skills.
- Experience creating and presenting business proposals, handling objections and overcoming obstacles
- Strong multi-tasking ability as well as ability to manage deadlines in a dynamic, fast-paced work environment
- High proficiency in Microsoft Office (Word, Excel and PowerPoint) and ERP Systems (SAP, Business Objects, etc.)
- Experience in researching market size, competition, segmentation, and customer requirements in a major corporate environment.
- Experience with channel identification and development.
- Understanding of go-to-market strategies, promotional requirements, pricing structure, and customer base for professional/industrial distribution.
6. BA in Organizational Communication with 6 years of Experience
- Experience in managing and growing the professional channels of distribution in North America.
- Ability to analyze and interpret financial data.
- Experience coordinating and communicating on an international level.
- Demonstrable skills in building partner account plans.
- Robust interpersonal skills and ability to establish relationships with partners and potential client's C-suite stakeholders.
- Ability to manage and influence through persuasion, negotiation, and consensus building.
- Experiences in channel sales, ideally selling technology-driven products and services to commercial, institutional and or industrial customers,
- Proven track record within indirect Sales with a focus on value-based complex solution sales, including software,
- Profound sales experience and track record of successfully selling into healthcare, retail, hospitality, and industry environments.
- Advanced understanding of the company’s telecommunications products and network capabilities.
- Advanced knowledge of company financial measurements, the telecommunications industry, and the indirect sales model.
7. BS in Management Information Systems with 5 years of Experience
- Ability to manage customer requests and business issues effectively within a complex and global matrix organization, capable of leveraging functional resources working in a matrix organization
- Ability to build customer relationships and secure customer service excellence through Channel Partners pain points knowledge.
- Ability to present and hold negotiations of commercial terms and conditions with all Channel Partners functions (up to Top management)
- Ability to set up and communicate business targets and plans.
- Able to perform mathematical calculations applicable to product applications and sales statistics
- Able to analyze and balance main KPIs including (but not limited to) pricing simulations, AR report, sales statistics and others
- Ability to obtain and apply practical knowledge in the effective use of Sandvik Coromant Sales Tools, including Productivity Improvement Programs (PIP), Value Selling, and Productivity Analyzer (PA), Dynamics (CRM System).
- Ability to apply digital tools of Office 365 in daily work with internal and external stakeholders (ex., Teams and etc.)
- Able to create synergy, collaborate and gain commitment to execute action plan
- Being a good communicator and skilled at making presentations in front of a targeted group
8. BA in Public Administration with 6 years of Experience
- Extensive experience in managing, delivering and embedding change in a cross-functional, fast-paced environment
- Hands-on experience of implementing deliverables and solutions across a range of large projects and programmes
- Effective management of the end-to-end communication process
- Experience developing and using insights to create relevant, timely and engaging communications across many channels
- Extensive experience working with senior stakeholders to assess requirements and deliver change management and solutions
- Experience leading change and project managing cross-functional projects and programmes
- Experience developing change materials (including stakeholder map, impact assessment, training needs assessment, training materials)
- Direct and engaging management style, with the ability to manage through influence and build effective relationships
- Ability to make decisions based on key evidence and information
9. BS in Management Engineering with 7 years of Experience
- Ability to understand and actively use the balanced set of measures that are required to manage department workloads and stakeholders effectively to deliver high performance
- Ability to identify potential and necessary change projects, ensuring that the scope of projects is established, understood and maintained to mitigate the risk of scope creep and dilution
- Ability to communicate and engage at all levels and coach individuals in the proper delivery of projects
- Ability to use quality and quantity measures to ensure required business targets are met by change
- Ability to identify processes that do not meet customer expectations and take action to improve performance
- Ability to identify costly and/ or non-compliant processes and take action to improve performance
- Ability to identify potential knock-on impacts and plan accordingly
- Ability to work with a diverse and remote team
- Ability to navigate multiple business needs and requirements
- Experience partnering with technical stakeholders
10. BA in Psychology with 5 years of Experience
- Experience implementing a change management framework
- Experience of delivering and embedding behaviour change
- Knowledge of effective communication methods as part of organizational design or operating model transformation
- Experience of working in a global and matrix environment
- Ability to understand how the technology roadmap will impact end users at all levels
- Excellent stakeholder Management and communication skills
- Ability to drive large-scale projects with high collaboration and leadership
- Experience and knowledge of the software development lifecycle and release management
- Excellent judgment, decision-making skills, and the ability to work under continual deadlines and pressure
- Excellent presentation skills and experience in presenting to senior leadership.
- Knowledgeable in all Microsoft Office applications, including Word, Visio, Excel, Access and BMC Remedy applications.
11. BS in Change Management with 4 years of Experience
- Ability to work with people leaders, project teams and business to ensure readiness for change and providing stakeholders with decision support advice
- Experience in engaging with stakeholders to identify and manage change impacts
- Experience in building change capability in agile teams and enabling them to self-serve for simple change
- Experience in managing change for high-impact / complex initiatives and measuring change effectiveness.
- Experience with change management roles in a large fast fast-paced enterprise, ideally financial services (payments experience a bonus)
- Experience and knowledge of change management principles, methodologies and tools (Prosci, ADKAR, Lean Change)
- Experience with agile delivery environments as some services are technology-driven.
- Experience in engaging stakeholders from diverse organisational units to enable successful project delivery
- Ability to coach teams and individuals to effectively deliver change
- Experience in planning and delivering change through projects across distributed environments.
12. BA in Strategic Communication with 6 years of Experience
- Knowledge of ANZ’s strategic investment management & Delivery and Organisational Change Frameworks, respective components, practices and structures.
- Knowledge and experience in employing effective Communications & Change Management practices and principles that are suitable for an initiative that will cover multiple divisions across a large banking / financial service organisation (or similar)
- Experience working in a matrix style people management structure (multiple leaders), and use of Agile delivery principles and practices using the Atlassian suite of products, JIRA, Confluence etc.
- Experience as a Change and Communications Manager/practitioner, ability to work with multiple people in order to plan, and perform work as agreed with those people.
- Experience working in the delivery of technology-based solutions, and/or major organisational change initiatives across multiple locations /geographies in a large organisation, ideally in a Risk and Compliance setting.
- Experience and knowledge of change management principles, models, tools, techniques and methodologies.
- High-level interpersonal skills demonstrating expertise in liaising, consulting and facilitating across all levels of an organization.
- Exceptional communication skills, both written and verbal.
- Strong negotiating and influencing skills.
- Highly developed problem-solving skills.
- Able to manage change activities in parallel with the delivery of change tactics.
13. BS in Project Management with 5 years of Experience
- Ability to cultivate relationships and influence senior stakeholders
- Experience driving change management, developing and executing internal communications and marketing strategies within a professional services environment
- Strong familiarity with change management methodologies
- Email marketing and analytics experience utilizing SFMC and Power BI
- Familiar with Microsoft Dynamics CRM
- An analytical mindset with exposure to deep data analytics using Tableau
- Experience with collaboration tools such as Egnyte, Trello, Slack and Microsoft Teams
- Strong Change Management experience including a good knowledge of relevant tools and methodologies (e.g. ITIL, Six Sigma)
- Experience with producing quality Change Management plans that have been successfully delivered at scale
- Good understanding of how people go through a change and the change process, with the ability to influence others in transitioning towards a common vision or goal
- Experience in customer-facing and external change, working with Marketing, Communications, Sales and Customer Experience professionals
- Experience in delivering effective communications and readiness activities for operations teams
14. BA in Organizational Behavior with 6 years of Experience
- Excellent relationship management, able to build strong relationships quickly and can effectively manage expectations at a senior level.
- Experience in working within a complex matrixed organisation.
- Experience working in fast-paced waterfall and agile project environments, across multiple concurrent complex projects.
- Experience working in contact centre environments and working as part of cross-functional delivery teams.
- Ability to display an empathetic approach to the differing and sometimes conflicting needs of stakeholders.
- Strong analytical skills, data driven and can use it to understand the impact of change on Customer Care.
- Ability to work with both business & technical delivery teams.
- Excellent interpersonal, communication and influencing skills with a proven ability to bridge knowledge gaps.
- Knowledge and working experience of change management processes.
- Strong stakeholder management skills, with the confidence to challenge supportively and effectively where appropriate.
- Ability to plan and deliver change tactics within an ambiguous and complex environment where information may not be readily available.
- Experience in dealing with stakeholders with multiple / competing concurrent change initiatives.