WHAT IS A CHANGE MANAGER?
Updated: Jun 22, 2025 - The Change Manager is positioned within the Greensill Operations team, offering project and change management expertise to support Operations, Quality & Control, and Deal Client Management functions. This role primarily focuses on implementing small to medium-sized changes, such as onboarding new clients, addressing control issues, and enhancing business processes to drive improvements.
Need-to-Know Overview of a Change Manager
1. Change Manager Roles and Responsibilities
- Apply a structured Change Management methodology to the delivery of changes
- Ensure the appropriate Change Management processes and tools are used during delivery
- Liaise with Change Sponsor and Senior Operations Management during Change lifecycle
- Support Change Requestors to define their Business Case and Success Criteria
- Identify and liaise with key stakeholders across Operations and Technology
- Coordinate the completion of detailed Impact Assessments
- Confirm required deliverables: new Systems, Business Processes, User Guides, Controls
- Liaise with key suppliers to develop clear and achievable delivery plans
- Co-ordinate the efforts of Project, Business, Product and Technology teams to provide the required deliverables
- Facilitate User Acceptance & Regression testing where appropriate
- Facilitate Training & Communication to impacted parties
- Create a plan to ensure changes are effectively adopted by Operations and expected outcomes achieved
- Gain approval for required deliverables
- Conduct assessments to ensure the Business are ready for the changes to be implemented
- Facilitate Operational Readiness / Go – No-Go meetings
- Provide post-implementation support
- Educate Operational, Client Deal and Control Managers on Change Management practice
- Coach and support Change Analysts
- Identify and manage Risks, Issues, Dependencies, Assumptions
- Establish regular routines to provide updates and track progress to plan
- Provide regular Project / Change Status Reports
- Seasoned Project or Change Manager with demonstrable experience of Change Management principles, methodologies and tools
2. Change Manager Qualifications and Requirements
- Experience delivering projects in medium to large organisations (preferably FS)
- Experience working with various Business functions and Technology teams
- The ability to establish and maintain strong relationships through exceptional communication skills; written and verbal
- Strong communicator with an ability to articulate confidently and clearly to a variety of audiences
- Excellent listener
- Flexible and adaptable; able to work in ambiguous situations
- Control focussed
- Resilient and tenacious
- Organised, with natural inclination for planning strategies and assessment
- Acute business acumen and understanding of organisational issues and challenges
- Natural problem solver, and experience of root cause analysis and identification
- An understanding of how people go through change and experience the change process
- Appropriate Project / Change Management certifications desirable.
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