The Chief of Staff (CoS) will directly report to the General Manager, tasked with facilitating the development and implementation of the company's strategic vision. This includes gathering and integrating regulatory and external industry insights, collaborating with different departments to enhance strategic planning, management processes, business communications, and staff engagement. The role encompasses overseeing the preparation of materials for Executive Leadership Team (ELT) and Senior Leadership Team (SLT) presentations, Strategy Playbooks, and other strategic initiatives. Additionally, this position will contribute to the leadership team's management processes by organizing leadership meetings and overseeing special projects as required.
Need-to-Know Overview of a Chief of Staff
1. Chief of Staff Roles and Responsibilities
- Own leadership meeting management for including agenda setting, meeting facilitation, and action item resolution for Medicare leadership meetings.
- Support leadership meetings in partnership with the medical leadership team.
- Manage annual governance activities, such as goal setting, management calendar, Leadership Summits, etc.
- Support the execution of the Group Medicare business governance model, including operating model, leadership ownership/accountability, management processes, and decision-making frameworks under the direction of the General Manager
- Support continuous assessment and execution of the team governance model, including identifying gaps, recommending actions & improvements, and implementing changes, to improve the organization's overall performance and effectiveness, in partnership with the General Manager
- Manage business inputs into monthly ELT and SLT presentations, annual Strategy Playbooks, and other deliverables as needed
- Support continuous assessment and execution of the business' governance model, including identifying gaps, recommending actions & improvements, and implementing changes, to improve overall performance and effectiveness
- Work closely with Competitive Intelligence teams to create a comprehensive view of the Group Medicare space that informs our strategy and decisions
- Partner with Communications to support the development and execution of the communications plan, including town halls, emails, etc. to ensure all levels of the organization are familiar with the business strategy, as well as understand our progress/results and how each individual is connected to achieving the business' goals
- Responsible for ensuring that needed business results and analysis are being delivered and effectively disseminated by accountable teams (Business Management, Business Development, Operations, etc.)
- Responsible for facilitating initiatives to continue to drive employee engagement
- Lead other projects, initiatives, and events, as needed, under the direction of the General Manager
2. Chief of Staff Skills, Abilities and Experience
- Bachelor's Degree required; MBA preferred
- Health plan experience - ideally across multiple products inclusive of Commercial and Medicare
- History of consistently delivering business results
- Experience in business strategy development
- Ability to work effectively in an entrepreneurial, fast-paced, team-oriented environment
- Must balance high-priority, long-term projects with short-term, immediate deadlines
- Solid creative thinking and problem solving skills
- Ability to foster collaboration, value others perspectives and gain support and buy-in for organizational proposals
- Excellent oral and written communication skills
- Proven ability to function in a heavily matrixed environment