WHAT IS A BUSINESS ADMINISTRATOR ?
The Business Administrator role is critical for the business to function effectively and it is often the glue between different departments and processes. Ultimately the role is there to ensure the smooth daily operation of First Solution through thorough and detailed business administration that results in a high level of customer service and an efficient, well-managed business environment.
Need-to-Know Overview of a Business Administrator
1. Business Administrator Roles and Responsibilities
- Managing our purchasing, stock and goods in/out
- Manage invoicing out of our system and act as a bridge to our outsourced finance partner, ensuring requests and queries are responded to quickly
- Assist with the administration required for the business to adhere to its compliance requirements including ISO 27001 and data protection
- Assist the business as required with the handling of phone calls, sales administration quoting and other activities and customer communications
- Assist with the creation, maintenance and development of our documentation, processes and systems
- Ensure customer contracts are up to date and services are being billed accurately
- Assist the business with its recruitment activities and staff on-boarding
- Ensure the office environment is well managed and presentable
- Act as a point of contact for visitors to the office
- Assist with the organisation of events for staff, customers and prospects
2. Business Administrator Requirements and Qualifications
- Excellent organisational skills and a keen eye for attention to detail
- Desire to take ownership of tasks and see them to completion
- Ability to work independently and take initiative
- Working knowledge of Microsoft Office
- Excellent customer service, communication and interpersonal skills
- Experience in a similar role within an MSP or Cloud Services provider
- Data input experience, including reconciliation of financial data
- Experience using AutoTask, Microsoft Dynamics or Xero (our primary business applications)
- Experience working in an ISO 27001 certified environment
Relevant Information