CHANGE MANAGEMENT SPECIALIST JOB DESCRIPTION

Change management work looks straightforward until adoption stalls. When employees disengage from a new process, when sponsor coalitions fragment, or when resistance goes unaddressed until a program misses its go-live, the cost falls on the entire organization. The Change Management Specialist exists to prevent exactly that, owning the people-side of change across programs that span HR transformation, enterprise technology rollouts, and organizational restructuring. Prosci ADKAR and CCMP certification paths have become standard benchmarks for this role, reflecting how much structured methodology now governs even mid-size change programs.

As the Change Management Specialist, you translate complex organizational change programs into structured plans that move employees from awareness through adoption, directly reducing resistance risk and improving utilization of new processes and systems. You work across program teams, business sponsors, and front-line managers, with scope spanning concurrent initiatives at the enterprise or divisional level.

Career Impact: Mastery of structured methodologies such as ADKAR and Prosci at the enterprise program level positions a specialist to take on change lead and senior OCM roles within organizations running large-scale transformation portfolios.

Business Impact: The stakeholders who depend on this role - executive sponsors, HR partners, and project managers - measure its value in adoption rates and resistance resolution speed; when those numbers move, program ROI follows.

Growth Opportunity: Consistent exposure to cross-functional programs, from ERP rollouts to culture shifts, broadens both the methodology toolkit and the organizational credibility needed to advance toward Change Manager or Organizational Development Consultant.

• Lead the design and implementation of change management strategies across concurrent enterprise programs, from initial impact assessment through post-launch adoption measurement.
• Conduct stakeholder analysis and organizational readiness assessments to identify resistance risks, impacted populations, and gaps in sponsor alignment before program milestones.
• Develop targeted change plans covering communication, sponsor roadmaps, coaching, training, and resistance management for each affected stakeholder group.
• Partner with program managers, HR business partners, and business leaders to integrate change activities into project plans and revise plans as new risks emerge.
• Design and deliver communications across all program phases to ensure employees, managers, and executives receive timely, accurate messaging about impending changes.
• Facilitate change impact workshops, readiness assessments, and working sessions with leaders to build sponsor coalition strength and champion networks.
• Define and monitor adoption metrics, utilization measures, and change readiness indicators to assess program progress and surface issues requiring intervention.
• Coach managers and supervisors on their roles as change leaders, building organizational capability to sustain change beyond individual program cycles.

• Bachelor's degree in business, psychology, organizational development, communications, or equivalent work experience.
• 5 or more years of change management experience, with demonstrated ownership of end-to-end change plans on enterprise-scale programs.
• Proficiency in structured change management methodology, with the ability to apply frameworks such as ADKAR, Kotter, or McKinsey 7-S to complex, multi-stakeholder environments.
• Proven ability to conduct readiness assessments, stakeholder analyses, and change impact evaluations and translate findings into actionable intervention plans.
• Demonstrated skill in developing and executing communications strategies for audiences ranging from front-line employees to executive sponsors.
• Strong facilitation and presentation skills, with experience leading workshops and working sessions across organizational levels.
• Ability to manage multiple concurrent change initiatives, prioritize competing program demands, and adapt plans in response to emerging risks or resistance.
• Excellent written and verbal communication skills, including the ability to produce structured written deliverables under tight timelines.

• Prosci, CCMP, CMS, or CPCM certification, providing formal credentialing in a recognized change management methodology.
• Experience supporting large-scale ERP, HR system, or enterprise technology transformation programs, where people-side change is a defined workstream.
• Background in organizational development, adult learning principles, or training design, enabling stronger capability-building deliverables alongside change plans.
• Bilingual proficiency, particularly in English and a second language relevant to the organization's operating geographies, supporting change delivery across regional stakeholder groups.

• Change adoption rate per program wave, measured against baseline utilization targets set at kickoff.
• Resistance incident rate, tracking the number of unresolved resistance flags per program milestone.
• Stakeholder readiness score, derived from structured assessment instruments administered before and after key transitions.
• Communications coverage rate, measuring the percentage of impacted employees reached through planned program channels.
• Sponsor engagement index, reflecting active participation of coalition leaders in change activities at each phase gate.
• Typical tools: Change management platforms (commonly Prosci Portal or equivalent); project planning tools (commonly Microsoft Project or Smartsheet).

• Base Salary Range: $80,000 to $115,000 annually, depending on experience and program scope.
• Bonus: 8 to 12 percent annual performance bonus tied to program delivery outcomes.
• Equity: not typical at this level; offered selectively at senior or lead designations.
• Health Benefits: medical, dental, and vision coverage; employer contribution varies by organization size.
• PTO: 15 to 20 days annually, plus standard federal holidays.
• Common Perks: Professional development budget covering certification maintenance, remote or hybrid work options, and access to enterprise learning platforms.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available to qualified individuals with disabilities throughout the application and employment process. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. A background check is required as a condition of employment. Candidates must be authorized to work in the United States.

The Change Management Specialist owns the design, development, and evaluation of comprehensive change management strategies across HR projects, programs, policies, and processes at a university, acting as liaison between HR Partners and university organizations. Working closely with project managers, executives, and sponsor coalitions, the specialist drives change adoption by building performance metrics, delivering readiness assessments, and enabling organizational alignment with strategic goals.

Key Responsibilities

• Lead the design, development, and evaluation of comprehensive change management strategies across HR projects, programs, policies, and processes.
• Manage change tasks and ensure quality of work products including change impact workshops, readiness assessments, team health assessments, and transition plans.
• Identify anticipated points of resistance and develop plans to address or mitigate concerns.
• Implement training programs, systems, and requirements to support change adoption.
• Provide strategic analyses, advice, and education to executives and managers on recovering from change impacts.
• Nurture relationships with sponsor coalitions of influential leaders and managers who can serve as trusted change champions.
• Act as a liaison between HR Partners and various university organizations to develop change plans for the business.
• Create and manage detailed plans, working with relevant stakeholders to support communication design, delivery, and management.
• Maintain close communication with project managers and project teams to revise plans as needed.
• Form and organize performance metrics to assess and evaluate change adoption and utilization of changed functions and systems.

Required Qualifications

• Bachelor's degree in business, psychology, communications, or a related field, or equivalent experience.
• Prosci, CCMP, CMS, or CPCM certification preferred.
• 5 or more years of experience in human resources or organizational change.
• Knowledge of change management models and practices needed to quickly gain credibility within HR and university-wide.
• Experience deploying global projects or programs focused on driving change and organizational effectiveness.
• Experience using change management methodologies and models to implement organizational change initiatives.
• Demonstrated data-driven mindset and instinct for extracting insights from metrics for informed decision-making.
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
• Excellent written and verbal communication skills with the ability to produce quality copy on a tight schedule.
• Excellent interpersonal skills, emotional intelligence, and relationship-building abilities.
• Ability to manage concurrent projects, prioritize competing assignments, and work under pressure with tight deadlines.

Embedded within a cross-functional delivery environment, the Change Management Specialist assesses, scopes, plans, and leads change programs to support implementation of system, process, or policy improvements across engineering, IT, services, sales, and marketing teams. Working closely with Agile software development teams and stakeholders across the US, Europe, and Asia, the specialist enables effective sales, service, and support processes by designing content sourcing flows and independently managing multiple concurrent project priorities.

Core Functions

• Build productive internal and external working relationships with stakeholders.
• Assess, scope, plan, and lead change programs to support implementation of system, process, or policy improvements.
• Support cross-functional coordination and communication of product launch initiatives.
• Collaborate cross-functionally across disciplines including engineering, IT, services, sales, and marketing to identify business challenges and facilitate their prompt resolution.
• Execute action plans to deliver content, facilitate meetings, and drive deliverables to achieve strategic goals.
• Design content sourcing processes to enable the flow of information across internal teams.
• Independently manage multiple projects and priorities simultaneously, including prioritization, timeline, risks, execution, communication, and conflict management.
• Identify, design, and deliver innovative solutions for problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Qualifications and Experience

• Bachelor's degree with 5-7 years of related experience, or a Master's degree with 5 years, or equivalent work experience in life science or a regulated industry.
• 2 or more years of experience directly or indirectly managing project or cross-functional teams.
• Experience working with Agile software development teams in a fast-paced environment.
• Familiarity with change management methodologies is a plus.
• Experience crafting communication and content such as job aids and process documents.
• Excellent organizational, project, and time management skills.
• Proven ability to influence through persuasion, negotiation, and consensus building.
• Strong empathy for customers and a high emphasis on the customer service experience.
• Excellent verbal and written communication and presentation skills.

Reporting to program leadership, the Senior Change Management Specialist leads the development and implementation of adoption change management methodology, strategies, and plans to support large- to medium-scale infrastructure projects across Advisory Network and distribution partners. Partnering with communications, digital, and business teams, this specialist drives lasting change adoption by conducting impact assessments, managing resistance strategies, and supervising and mentoring change management practitioners.

Primary Duties

• Provide people readiness support within the business and assist in building adoption change management capability for the program.
• Strengthen the understanding and knowledge of leaders and employees on change management and speed of adoption across Advisory Network and distribution partners.
• Build partnerships with stakeholders to identify and provide solutions to risks and barriers to change.
• Identify and mitigate people risks associated with the implementation of new technologies.
• Act as a change leader and advocate for change management methodologies and practice across the organization, including influencing senior leadership.
• Conduct change impact assessments and lead the development of strategies, plans, and materials on projects and programs.
• Identify and assess risks and barriers to change, and develop and implement strategies to mitigate risks and transition impacted stakeholders.
• Plan, develop, and execute program communications.
• Supervise, coach, train, and mentor change management specialists and project team members on change management practices.
• Facilitate the development and use of performance metrics to define, measure, and report on the progress and success of change initiatives.

Skills and Qualifications

• Undergraduate degree in business, organizational behaviour, or a related discipline, or equivalent combination of education and experience.
• Change Management Professional certification such as Prosci or CCMP, or equivalent training and experience.
• Minimum 7 or more years of related experience and involvement in programs or simultaneous implementations of multiple technology projects.
• Strong influencing and negotiation skills leading business leaders toward cultural change and introduction of new concepts.
• Demonstrated experience in facilitation and consultation with a variety of stakeholder groups from senior executives to front-line employees.
• Proven experience in project management including project planning and progress reporting.
• Excellent analytical and problem-solving skills managing the details of complex problems and delivering required results.
• Exceptional interpersonal and communication skills adaptable to a variety of audiences.
• Knowledge of adult learning principles and experience delivering training sessions is an asset.

Sitting at the intersection of organizational strategy and people-side change, the Organizational Change Management Specialist develops actionable change management plans including communication plans, sponsor roadmaps, coaching plans, training plans, and resistance management plans to support large organizations in industrial operations or commercial manufacturing. Operating across senior leadership, employee-facing managers, and project teams, the specialist conducts readiness assessments and delivers regular status reports to advance the alignment of organizational development with strategic goals.

Duties

• Advise senior leadership on change management strategies and industry best practices to improve processes and facilitate people adoption of change.
• Apply a structured change management approach and methodology for the people side of change caused by projects and change efforts.
• Develop change management strategies based on situational awareness of the details of the change and the groups being impacted.
• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns.
• Conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner.
• Develop a set of actionable and targeted change management plans including communication plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.
• Support the execution of plans by employee-facing managers and business leaders.
• Deliver regular status and findings reports capturing the actions, progress, and way-forward recommendations.

Education and Experience

• Bachelor's degree in business management, process improvement, industrial and organizational psychology, or a related field.
• Prosci certification and proficiency in applying the ADKAR framework preferred.
• 5 or more years of experience and knowledge of change management or business process improvement principles and methodologies.
• Experience in a lead change management role, ideally supporting a large organization with a broad portfolio in industrial operations or commercial manufacturing.
• Familiarity with project management approaches, tools, and phases of the project lifecycle.
• Proficiency with the Microsoft Office suite.
• Exceptional written and verbal communication skills.
• Demonstrated administrative, project management, communication, and facilitation skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Active Secret clearance required.

A key member of the enterprise change team, the Change Management Specialist promotes organizational vision through a benefit framework linking adoption to successful business outcomes and employs structured change management methodology across the full lifecycle of multiple implementation initiatives. Collaborating across cross-functional and global teams, the specialist assesses change readiness, conducts quantitative adoption analysis, and solicits stakeholder feedback to ensure behavioral changes align with strategic objectives.

Accountabilities

• Promote the vision with a benefit framework linking adoption to successful business outcomes.
• Employ a structured change management methodology to facilitate change and promote dedication to adapting to change, tailoring this methodology to be culturally appropriate for the enterprise and team.
• Prepare for change by assessing the magnitude of change and the organization's change readiness.
• Participate in communications strategy and plans to ensure all employees are fully aware of impending changes.
• Apply technical and industry knowledge in adult learning, change management, organizational development, and learning and development to drive experience-centric change strategies.
• Perform quantitative assessment of change success and change adoption.
• Solicit feedback from stakeholders to determine the success of change management activities and ensure behavioral changes align with strategic objectives.
• Build long-term business relationships with key partners and drive responses across the full lifecycle of implementation for multiple initiatives.

Experience and Qualifications

• Bachelor's degree in marketing, communications, business, or finance, or a related field.
• Prosci or change management certification preferred.
• 6 or more years of experience with 2 or more years of hands-on change management experience.
• Experience in cross-functional areas or participating in cross-functional global initiatives.
• Solid understanding of training methodologies, approaches, and tools.
• Experience supporting initiatives for change in ERP, SAP, or SAP Central Finance is helpful.
• Strong ability to collaborate with colleagues in multiple locations.
• Excellent interpersonal skills and the ability to build relationships at all levels in the enterprise.
• Self-starter with a demonstrated ability to deliver high-quality work in a dynamic, fast-paced environment.

Successful Finance Transformation program execution depends on the Change Management Specialist, who drives change management and communications strategy across a large, global multinational organization by conducting impact analyses, assessing stakeholder change readiness, and overseeing super user and end user training programs. Based within a program management and continuous improvement function, the specialist supports communications leads, performs root cause analysis on emerging issues, and ensures audit compliance across all established change management processes.

Key Deliverables

• Help drive the execution of the program's change management and communications strategy.
• Advise on plans and processes and help implement tools to enable the success of the Finance Transformation Program across businesses.
• Conduct impact analyses and assess change readiness per stakeholder group leveraging data, leading interviews, and delivering highly engaging workshops.
• Develop toolkits to assist the agile delivery of leadership engagement, communications, training, resistance management, and measurement objectives.
• Perform issue root cause analysis, advise on mitigating actions, and track to ensure issues are resolved in a timely manner.
• Support the communications leads in the design, development, and delivery of communications initiatives.
• Support the design of program training materials and oversee the execution of super user and end user training programs.
• Help define and measure success metrics and monitor change progress.
• Ensure strict adherence to established change management processes and procedures for audit compliance.

Minimum Qualifications

• Bachelor's degree in psychology, sociology, behavioral science, business administration, or a related field.
• Prosci ADKAR or similar change management certification is required.
• 8 or more years of change management technical experience in a large, global multinational organization in a program management, continuous improvement, or transformation role.
• Strong interest in technology and understanding of digital transformation concepts, approaches, and challenges.
• Knowledge and experience in design thinking, agile, scrum, or SAFe is a plus.
• Advanced Microsoft Office and SharePoint knowledge, particularly in PowerPoint.
• Strong problem-solving and root cause analysis skills, along with project management and coordination skills.
• Excellent written and verbal communication skills in English with the ability to clearly articulate messages to a variety of audiences.
• Ability to lead and drive results independently and comfortably work across teams of different cultures and time zones.

As the Senior Change Management Specialist, this role oversees change approval queues, reviews changes for quality and collision, and serves as the central point of contact for change management process advice, inquiries, and concerns within an enterprise IT service management environment. The IT service organization relies on this work to maintain process approvals and metrics against service level objectives, drive continuous improvement across incident, problem, configuration, and knowledge management teams, and sustain ServiceNow-based governance through testing, reporting, and audit support.

Key Responsibilities

• Oversee change approval queues and review changes for quality and collision, tracking defects with an eye toward spotting trends and recommending process improvements.
• Serve as the central point of contact for change management, including advice on process and procedures and assistance with inquiries, issues, and concerns.
• Maintain change management process approvals and metrics to established service level objectives.
• Work closely with colleagues in incident, problem, configuration, and knowledge management to ensure consistent and effective process improvements.
• Run and prepare reports for meetings, audits, and other governance activities.
• Recommend process improvement and solutions to current challenges, complete with full design suggestions.
• Maintain adequate user training and ensure annual process training is completed.
• Perform testing on any bug fixes, new enhancements, and upgrades.
• Use change KPIs to capture baselines and set targets to drive process improvements and maturity.

Required Qualifications

• Bachelor's degree or 2-3 years of relevant experience.
• ITIL Foundation V3 certification required.
• 3 or more years of experience in change management.
• Practical experience and understanding of ITIL best practice or service management, specifically change management.
• Broad technical and operational knowledge of enterprise infrastructure is a plus.
• Strong knowledge of ServiceNow or a comparable ITSM system.
• Excellent analytical and reporting skills.
• Ability to quickly establish and maintain effective relationships at multiple levels and across the organization while driving high-quality results under tight deadlines.

Change Management Specialist delivers people-centered change programs that address workplace evolution, shifts toward team-based practices, and cultural transformation for design and real estate clients. The work directly supports lasting organizational change by raising awareness through communications, creating ownership, building new capability sets, and integrating design process connections into change strategy across client accounts.

Job Functions

• Focus on the people side of change, designing programs and strategies addressing changes in the workplace, evolution toward team-based work practices, and shifts in culture.
• Implement change management programs that make lasting organizational change by raising awareness through communications, creating ownership, and building new capability sets.
• Collaborate and partner with clients' internal HR, real estate and facilities, and corporate communications teams as necessary.
• Create appropriate delivery models dependent on client resources and location.
• Interface with design teams to ensure the connections between the design process and change program are integrated.
• Grow existing client relationships and develop proposals including scope definition and compensation.
• Manage projects, including directing the work of junior colleagues with direction from senior staff.

Background and Experience

• Bachelor's degree in a relevant field with 10 or more years of relevant professional experience.
• Design strategy experience or experience in a design-related field.
• Organizational development and change management background.
• Strong strategic client relationship and account management experience.
• Project management and team leadership experience.
• Content strategy, writing, and research experience.
• Proficiency in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• Competency in Adobe Creative Suite including InDesign and Illustrator.
• Strong graphic and persuasive writing skills.
• Outstanding verbal communication and empathetic listening skills with the ability to facilitate work sessions with a variety of audiences.
• High degree of flexibility and strong organizational skills with the ability to prioritize while managing multiple tasks that meet timeline and budgetary constraints.

The Change Management Specialist delivers communication materials, business readiness activities, and success metrics across all program deployment waves of a global ERP or SAP transformation, coordinating champion and floorwalker activities across multiple geographies and entities. Working closely with the change lead, functional workstreams, business process managers, and super users, the specialist supports risk mitigation, organizational design, and role-to-position mapping to ensure impacted end users are prepared for transition.

What You'll Do

• Develop communication materials with appropriate messaging to cultivate engagement and acceptance and maximize adoption and benefits across entities and geographies in each deployment wave.
• Support business readiness activities through all program deployment waves and phases.
• Help create an environment that supports continuous connectivity, collaboration, and knowledge sharing across geographies and entities.
• Coordinate champion and floorwalker activities across geographies and entities.
• Consult and collaborate with functional workstreams in the program to complete change management assessments.
• Support the change lead in identifying, analyzing, and preparing risk mitigation tactics, and in identifying and managing anticipated resistance.
• Support role-to-position mapping for all impacted end users, organizational design, and definition of roles and responsibilities.
• Define and measure success metrics and monitor change progress.

Qualifications and Experience

• Degree-level education required.
• Change management certification preferred, project management certification desirable.
• 3 or more years of experience in a change management role, supporting complex change management initiatives in a large-scale or multinational organization.
• Experience of major transformation programs required.
• Experience supporting change management activities on a technology transformation program preferred.
• SAP, ERP, or functional experience is advantageous.

The Change Management Specialist shapes the configuration and change management framework for complex engineering projects, defining database infrastructure rules, document versioning standards, and product variant setup across development sites. Working closely with project managers and cross-site engineering teams, the specialist enables compliance with relevant standards while keeping daily development work efficient through well-designed work instructions and regular team training on configuration tools and procedures.

Areas of Ownership

• Define the project database infrastructure and the rules for documents and work products storage and linking.
• Define the configuration and change management plan to ensure all relevant project documents and work products are produced, versioned, and archived through the project and product lifecycle.
• Work closely with project managers and project teams to ensure that the configuration and change management process is well integrated and smoothly executed in the project lifecycle.
• Cooperate across development sites to ensure definition, adoption, and execution of standardized processes.
• Train project teams regularly on procedures and tools of configuration and change management.
• Decide how to set up product variants and integrate reusable IP.
• Define and implement work instructions that ensure compliance to relevant standards while keeping daily development work efficient and lean.

Technical Qualifications

• Bachelor's degree in engineering, physics, or an equivalent field.
• Experience with change tracking systems such as JIRA and document versioning tools such as SVN.
• Experience with product lifecycle management tools such as PTC Windchill is a strong plus.
• Experience with the challenges of IP integration and platform development is a plus.
• Good English skills, with German, Italian, or Romanian as a benefit.
• Structured and systematic working style.

Reporting to the Vice President IT, the Senior Change Management Specialist leads change management activities for the Information Technology Council and designated projects, applying structured methodology to integrate a change perspective across all IT and business initiatives. Partnering with project leads, training teams, and executive stakeholders at all levels, the specialist motivates and coaches teams through transitions, resolves implementation issues, and develops approaches to sustain change and measure progress against key performance indicators.

Strategic Responsibilities

• Provide subject matter advice to organizational leaders, sponsors, and project teams as it relates to change management methodology and participate in continuous improvement efforts.
• Apply a structured change management methodology and lead activities for the IT Council and assigned projects.
• Act as a bridge between IT and the business to ensure a change perspective is integrated into all projects.
• Identify stakeholders, costs and benefits of the change, the scope of a change, and specific impacts with project teams and business sponsors.
• Motivate and coach stakeholders and project teams to support project and change activities, and drive employee engagement through change activities.
• Proactively resolve or escalate project implementation issues including conflicts with timelines, resources, and other change management-related issues.
• Work with project, training, and process teams to develop plans on how to transition existing processes, behaviors, and practices to new ones required to enable organizational efficiencies.
• Develop and implement approaches to sustain the change, measure progress and value, communicate success, and take corrective action if needed.

Professional Experience

• Degree or diploma in business or a related discipline, or equivalent training and experience.
• 5-8 years of change management and project planning experience.
• Experience in leading change and transformational initiatives.
• Experience with project management principles and processes.
• Ability to strongly influence key stakeholders at all levels of the organization, including the executive leadership team.
• Experience in influencing business leaders toward cultural change and negotiating the introduction of new concepts.
• Facilitation and consultative skills including the ability to anticipate, analyze, and advise on issues.
• Strong written and verbal communication skills.
• Strong interpersonal and relationship-building skills.

Embedded within an IT change program, the Change Management Specialist promotes business vision through a benefit framework linking adoption to successful outcomes and facilitates execution of the tactical change plan as liaison and consultant between the IT change team and the core change team. Working closely with the change program lead, corporate and regional communication leads, and senior leaders, the specialist establishes governance, master communications plans, and brand standards while integrating change management activities into the broader project plan.

Role Responsibilities

• Promote the business vision with a benefit framework that links adoption of change to successful business outcomes.
• Facilitate execution of the tactical change plan and serve as liaison and consultant between the IT change team and core change team.
• Schedule meetings and consolidate change inputs such as change impacts and communication plans.
• Work with the change program lead to establish and execute a communications strategy and plan to ensure all employees are fully aware of impending changes.
• Establish governance and a master communications plan, including brand aesthetics, logo, and standards of the change program.
• Coordinate publishing, channel management, and translations, and bundle content for program channels.
• Identify and manage anticipated resistance, and support and engage sponsors and senior leaders.
• Integrate change management activities into the project plan, define and measure success metrics, and monitor change progress.

Knowledge Skills and Abilities

• Bachelor's degree in business, IT, communications, or a related discipline.
• Prosci certification preferred.
• 5 years of IT experience with 1-3 years of change management and project experience.
• Excellent active listening skills and the ability to clearly articulate messages to a variety of audiences.
• Highly organized and detail-oriented with the ability to establish and maintain strong relationships.
• Ability to influence others and drive toward a common vision.
• Flexible and adaptable with the ability to work effectively in new environments.
• Exceptional written and verbal communication skills.

The Change Management Specialist refines organizational change management activities including change analysis, strategy and solution development, and change impact and risk analysis to drive end-user adoption for technology-driven projects across the enterprise. The work directly supports stakeholder impact assessment, adoption measurement, and downstream revision management within an ITIL-aligned framework, enabling consistent change governance and communication delivery across the organization.

Day-to-Day Responsibilities

• Oversee organizational change management activities including change analysis, strategy and solution development, and change impact and risk analysis.
• Understand the current state and identify impacts to people, processes, and technology as a result of change.
• Assist with driving end-user adoption for technology-driven projects and measure adoption, usage, and proficiency of initiatives.
• Manage revisions, updates, and the effects and impact of change downstream.
• Track initiatives within the organization, assess the impact of change to stakeholders, schedule change activities.
• Manage communication received by the organization.

Position Requirements

• Bachelor's degree required.
• CCMP certification preferred.
• 5 or more years of experience executing change and project management plans.
• Experience and knowledge of change management principles, methodologies, and tools.
• Experience working with senior leaders on major change initiatives with significant visibility.
• Experience defining and executing adoption measurement strategy.
• Proficiency in ITIL methodologies or a similar framework and understanding of security protocols.
• ServiceNow experience preferred.
• Ability to influence and think strategically and tactically.
• Excellent written and verbal communication skills.

Change Management Specialist advances partner adoption of a federal financial assistance management platform by developing client-ready communications, executing a comprehensive partner transition communications strategy, and delivering project-related presentations to audiences from end-users to senior executives. Working closely with internal team members and partner organizations, the specialist manages partner relationships through proactive communication, gathers feedback in a timely manner, and ensures that both business and user experience impacts of key process changes are clearly communicated across all audiences.

Performance Expectations

• Develop and implement organizational tools to help partners adopt and effectively use the financial assistance management platform.
• Develop client-ready written and oral communications for all levels of the partner's organization, from end-users to senior executives.
• Plan and execute a comprehensive partner transition communications strategy, harmonized with the systems integration project plan, to provide salient transition information to appropriate user groups.
• Understand key changes to the partner's current business process and communicate both the business and user experience impact of these key changes to internal and external audiences.
• Assist team members in the development of client-ready products and well-framed communications.
• Deliver project-related presentations to audiences at all levels of the partner's organization.
• Manage partner relationships effectively through both proactive and responsive communication and follow-on actions.
• Gather partner feedback and respond to requests for information in a timely manner.

Skills and Qualifications

• Bachelor's degree or equivalent with 5 years of experience in a client-facing role.
• Management consulting experience is a plus.
• Advanced proficiency in Microsoft Word and PowerPoint and proficient use of Microsoft Excel or equivalent business productivity software.
• Organized, empathetic, and customer service-oriented.
• Creative problem solver who takes initiative and proactively communicates with team and customers to ensure program success.
• Self-motivated and adaptable, comfortable working in a fast-paced technology environment with people from all backgrounds at all levels of an organization.
• Must be able to obtain a Public Trust Clearance.