BUSINESS PROCESS SPECIALIST JOB DESCRIPTION

A Business Process Specialist maps, documents, and improves the operational workflows that keep supply chains moving. Most professionals in this role spend their time inside procurement-to-pay or order-to-cash cycles, making sure that process gaps do not translate into fulfillment delays or inventory errors. The role sits inside an operations or supply chain function, reporting to a process improvement manager or operations lead, and works directly with warehouse, customer service, and finance teams. What makes it demanding is the need to hold both a detailed understanding of system configuration and the communication skills to drive change across sites.

As the Business Process Specialist, you will analyze, document, and redesign supply chain and operational workflows to eliminate inefficiencies affecting order fulfillment, inventory accuracy, and cost performance. You sit within the operations or supply chain function, partnering daily with warehouse operations, customer service, and finance stakeholders across one or more distribution sites.

Career Impact: Deep exposure to end-to-end supply chain process design, from inbound WMS configuration to procure-to-pay workflows, builds specialist credibility that translates directly into senior roles in process or operations management.

Business Impact: When orderbook workflows are accurately documented and continuously improved, fulfillment error rates drop, and customer service teams can meet their delivery commitments without escalation to IT or senior management.

Growth Opportunity: The combination of process methodology skills and cross-functional stakeholder experience positions you to move into roles such as Supply Chain Process Manager, Business Process Manager, or Operations Program Lead within two to three years.

• Analyze supply chain and distribution workflows, including inbound, outbound, and inventory control processes, to identify gaps and improvement opportunities.
• Document current-state and future-state process maps and flowcharts to support training, system changes, and continuous improvement initiatives.
• Gather business requirements from cross-functional stakeholders including warehouse operations, customer service, and finance teams.
• Support WMS and ERP implementation and enhancement cycles by writing user acceptance test scripts and coordinating UAT with operations and IT teams.
• Develop and maintain performance reporting tools and dashboards to monitor orderbook execution, fulfillment rates, and process conformance.
• Partner with IT, project managers, and business users to configure, test, and deploy process and system enhancements from requirement through go-live.
• Implement change management activities including training material development and communication for process or system updates affecting operations staff.
• Escalate critical operational issues to IT and operations leadership with documented root cause analysis and recommended corrective actions.

• Bachelor's degree in supply chain management, business, operations, or equivalent work experience.
• 3 or more years of supply chain or distribution operations experience, with demonstrated involvement in process improvement or system support.
• Proven ability to document business processes using flowcharting methods and produce clear requirements and gap analysis documentation.
• Experience supporting or participating in WMS, ERP, or comparable enterprise operations system implementations or enhancements.
• Strong analytical skills with the ability to aggregate, interpret, and present operational data to stakeholders at multiple levels.
• Effective written and verbal communication skills with a track record of facilitating cross-functional working sessions and meetings.
• Demonstrated ability to manage multiple priorities and deliver project tasks within agreed scope and timelines.
• Proficiency in Microsoft Office tools including Excel, PowerPoint, and Visio.

• Exposure to continuous improvement frameworks such as Lean or Six Sigma, with or without formal certification.
• Familiarity with SQL, reporting tools, or business intelligence platforms used in supply chain or distribution environments.
• Prior experience in a retail, e-commerce, or B2B distribution environment with exposure to yard management or warehouse billing functions.
• Project management experience or certification supporting mid-size operational or technology change projects.

• Orderbook accuracy rate, reflecting how completely and correctly customer service orders are maintained in the system.
• UAT defect closure rate, measuring the proportion of test issues resolved before system deployment.
• Process documentation coverage, tracking the percentage of in-scope workflows with current, approved documentation.
• Cycle time for requirement-to-deployment, measuring how quickly approved process or system changes reach production.
• Escalation resolution time, measuring average days from issue identification to confirmed root cause and corrective action.
• Typical tools: process mapping (commonly Visio or Lucidchart); ERP/WMS platforms (commonly SAP or a Tier 1 WMS); reporting (commonly Excel or Power BI).

• Base Salary Range: $58,000 to $82,000 per year, depending on experience and location
• Bonus: Annual performance bonus of 5 to 10 percent of base salary
• Equity: Equity is uncommon at this level; offered selectively at larger publicly traded employers
• Health Benefits: Medical, dental, and vision coverage; employer contributes majority of premiums
• PTO: 15 to 20 days annually plus standard federal holidays
• Common Perks: Tuition reimbursement, professional development budget, 401(k) with employer match

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required; sponsorship availability varies by employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to qualified individuals with disabilities upon request. Final offers are contingent on successful completion of a background check.

The Business Process Specialist owns a dual mandate, supporting field sales teams and remotely recruiting DSO and University orthodontists while collecting and synthesizing weekly performance data across accounts and territories. Reporting to Territory and Area Sales Managers, this role delivers the analytical infrastructure and prospect development that accelerates case volume growth in the dental channel.

Key Responsibilities

• Collect, synthesize, and report data from various sources on a weekly basis on the performance of current accounts and new business under development.
• Track all accounts against targets and KPIs.
• Share target realizations with Territory Managers and Area Sales Managers every week.
• Benchmark performance across accounts and territories.
• Track the impact of marketing actions and coordinate next steps in collaboration with Marketing Managers.
• Provide infrastructure, including data and processes, to support sales and marketing plans for DSO and University channels.
• Identify focus areas and opportunities to improve existing commercial reporting and dashboards.
• Work collaboratively with Territory Managers, the Business Development Manager, the Marketing Manager, and key accounts to identify, measure, and share best practices.
• Support quarterly operations review preparation, including data, analysis, and materials, liaising with Operations, Finance, Sales, and Marketing.
• Refine and create tools and materials to improve processes across business case reviews, contract approvals, new account onboarding, billing, and quarterly customer reporting.
• Proactively identify and cold-call new prospects and lapsed doctors in the assigned territory.
• Develop low-provider case submissions through specific follow-up with the Clinical team, from first submission to a mature level of clinical confidence.
• Follow up on leads from the field sales team, company events, marketing webinars, the website, and contact forms.
• Travel to the field four to eight times per year for regional sales meetings, company events, and face-to-face customer visits.

Required Qualifications

• Minimum of three to five years of sales process experience, including inside and telephone sales, is essential.
• Experience using Salesforce.com to record sales calls.
• Good knowledge of basic computer operations and Microsoft Office tools.
• Proven track record of on-target achievement.
• Strong analytical skills with a focus on results, ROI, and commercial growth.
• Fluent English and native-level Turkish required.
• Ability to map and improve business processes.
• Natural ability to navigate through gatekeepers and identify and influence decision-makers.
• Strong interpersonal, listening, and persuasive communication skills, with high-level time management skills.
• Ability to work autonomously without constant supervision.

Embedded within the corporate distribution operations organization, the Business Process Specialist delivers research, analysis, and improvement recommendations that strengthen the company's business and operational processes. Working closely with IT and Project Management resources, this role gathers business requirements, leads design sessions, and ensures WMS functionality before and after deployments to support overall organization performance.

Core Functions

• Gather business requirements and participate in and lead design sessions.
• Review, edit, and approve solution design documents.
• Build process flow documents in alignment with established solution design.
• Review detailed IT test scripts in alignment with established solution design.
• Ensure that all critical WMS functions are working before and after any change or deployment.
• Document test performance and ensure that any risks are identified and published.
• Support training and certification efforts in collaboration with the learning and development team.
• Serve as an escalation and reference point from sites and super users on WMS functional issues.
• Escalate critical issues based on operational impact to operational and IT leadership.
• Aggregate and analyze issues reported by Operations to discover trends and identify improvement opportunities.
• Assist field Operations with requirement collection for WMS functional and technical enhancements and work closely with IT and Project Management resources to configure, develop, test, train, and deploy these enhancements.

Qualifications & Experience

• Bachelor's degree preferred.
• Five or more years of operations distribution domain experience in retail and/or e-commerce.
• Three or more years of Warehouse Management System experience across inbound, outbound, inventory control, and related reporting and KPIs on a Tier 1 system.
• Two or more years of experience with yard management and warehouse billing functions.
• Understanding of SQL and Oracle preferred.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, Visio, Project, and Access.
• Functional subject matter expertise in operations or support tools and platforms.
• Strong problem-solving, analytical, and communication skills, with the ability to lead and champion change.
• Strong interpersonal skills with the ability to communicate at all levels of management.
• Ability to organize and manage multiple priorities and proactively resolve routine problems independently.

Reporting to senior business leadership, the Business Process Specialist shapes the integrated business planning cycle by building monthly presentations for recurring IBP meetings and owning the competitive intelligence repository. Partnering with cross-functional leaders and subject matter experts, this role develops systematic approaches to market insights that drive change within standard work processes.

Primary Duties

• Manage the building of presentations for recurring monthly, quarterly, and annual business meetings.
• Participate in the development and implementation of strategic plans.
• Build process models and flowcharts to document and train IBP and other business processes.
• Guide process design changes by testing new software and integrating new systems or processes with existing ones.
• Own the repository of competitive intelligence and market insights and coordinate regular updates.
• Develop a reporting structure for insights to be delivered to key stakeholders and build broader organizational awareness of competitive and market activity.
• Develop data standards and work practices regarding the insights repository and monitor conformance through assessments.
• Leverage market and IBP insights to proactively organize cross-functional teams that can respond to emerging challenges.
• Provide timely updates on key issues and changes that may impact the business.
• Serve as a team member or project lead on one or more special projects, supporting the development of solutions that address organizational challenges within scope and budget constraints.

Skills & Qualifications

• Bachelor's degree in marketing, supply chain, sales operations, or a related field.
• Minimum of three years in a similar role.
• Knowledge of project management processes and tools, with project management experience an advantage.
• Proficiency in Microsoft Office, with advanced Excel and PowerPoint skills.
• Strong business, analytical, statistical, and data-driven mindset with a meticulous work style.
• Effective written and verbal communication skills, including demonstrated presentation and group facilitation skills.
• Excellent interpersonal skills with the ability to interact effectively across multiple locations, management levels, and backgrounds.
• Capable of making commitments, setting priorities, and delivering results on time.
• Sound judgment, professionalism, and discretion, with outstanding decision-making and problem-solving capabilities.

Sitting at the intersection of data analysis and operational research, the Business Process Specialist leads project execution and process documentation across a range of operational and administrative situations. Operating across internal departments and government stakeholders, this role conducts trend analysis, facilitates meetings using flowcharting methodologies, and writes reports that translate findings into actionable recommendations supporting safer streets and improved public services.

Duties

• Assist in planning, executing, and closing projects in a variety of operational and administrative situations.
• Develop and maintain databases to support data analysis and research findings for business projects.
• Assist in the preparation of recommendations for the implementation of new or revised policies, procedures, and process changes.
• Write reports that summarize findings, data collection techniques, and implementation options.
• Establish project schedules using project planning software and tools, and update and maintain project status reports.
• Communicate project and process status to relevant stakeholders.
• Conduct research, analyze trends, determine the accuracy and relevancy of data, and evaluate alternatives using sound judgment.
• Facilitate and document meetings, action items, and processes using flowcharting methodologies.
• Maintain positive working relationships with managers, supervisors, employees, and other stakeholders to gain their cooperation and support.

Requirements

• Experience using statistical tools or approaches for analysis, performing quality control checks on data from outside sources, and using a variety of data sources to research an issue with appropriate context.
• Experience working with different groups within an organization to ensure the accuracy of analytical findings.
• Demonstrated experience in and understanding of what makes safer streets for all roadway users.
• Knowledge of business strategies, objectives, planning, development, and management processes and process improvement.
• Knowledge of research methodologies, cost-benefit analysis, statistics, and financial modeling.
• Knowledge of applicable state and federal statutes, ordinances, and codes.
• Knowledge of performance measures, quality improvement programs, and project management methods.
• Skill in oral and written communication using a variety of formats, including print, electronic, presentations, and telephonic.
• Skill in data analysis and problem-solving, with the ability to quickly recognize and analyze irregular data and situations.
• Proficiency in Microsoft Word, Microsoft Excel, and other online software, including business intelligence tools.

A key member of the Supply Chain Operations team, the Business Process Specialist builds and maintains performance reporting tools that support execution of the Customer Service order book. Collaborating across internal stakeholders and external networks, this role identifies process improvement opportunities and drives change management best practices to strengthen operational process excellence.

Functions

• Deliver process training or contribute where required, including the creation and periodic review of training materials, communication materials, and KPIs.
• Develop and maintain a suite of performance reporting tools to support the execution and management of the Customer Service order book.
• Identify inadequacies or improvement opportunities in business processes, data, or systems impacting the Supply Chain Operations team.
• Take on super-user responsibility and assist in building process knowledge with end users of Customer Service business processes.
• Assist the Supply Chain Operations Management team in developing concepts and business cases, gathering business requirements, and ensuring that documented requirements meet intended objectives.
• Provide feedback and assistance with testing activities to ensure that the system built fully meets the design process mapping at varying levels.
• Support the development of a continuous improvement culture and provide operational process excellence to the Supply Chain Operations team.
• Assist with implementing change management best practice for business-as-usual and project activities that impact Supply Chain Operations and other relevant stakeholders.
• Ensure effective communication is delivered for changes across Supply Chain Operations and other relevant stakeholders.
• Develop strong working relationships and a wide network of cross-functional stakeholders to facilitate the early identification and resolution of potential issues.
• Establish and build strong relationships with external contacts and networks to maintain and develop technical expertise and knowledge of best practice.

Experience & Qualifications

• Minimum of three years of experience in a Supply Chain role within a B2B environment.
• Proven interest in continuous improvement.
• Sound knowledge and experience in using Microsoft Excel, Visio, and PowerPoint.
• Strong communication, teamworking, and stakeholder management skills.
• Strong organisational and administrative skills.
• Self-starter with the ability to manage multiple priorities and timelines.

Reducing costs, errors, and rework in provider operations depends on the Business Process Specialist, who identifies, plans, and implements organizational process improvements while developing documentation including process maps, functional specifications, and gap analysis. Serving as a bridge between external providers, internal partners, and IT, this role advances quality assurance and compliance processes that improve product and service delivery.

Accountabilities

• Identify, plan, and implement organizational process improvements to reduce costs, errors, and rework.
• Introduce new methods and processes to improve product and service quality and customer satisfaction.
• Promote and share best practices that sustain business process improvement across the organization.
• Develop documentation to support analysis and improvement, including business requirements, functional specifications, process maps, and gap and problem analysis.
• Implement quality assurance and compliance processes.
• Provide department staff with problem analysis by performing preliminary troubleshooting and coordinating resolution with IT or Business Analysts when necessary.

Technical Qualifications

• Foundational knowledge of the job area required to advise on scope changes.
• Proficiency in Microsoft Office products, including SharePoint, Teams, Excel, Word, Outlook, and PowerPoint.
• Ability to apply at least one process improvement methodology, such as Lean, Swimlane, or Six Sigma.
• Ability to draft processes and procedures, basic flowcharts, and analysis and design documentation to identify new solutions or document current state.
• Ability to develop basic training and change management materials and activities to support new processes and procedures.

As the Business Process Specialist, this role owns global product master data across the supply chain, coordinating with cross-functional teams including Supply Chain, Customer Service, Production, and Finance to ensure the highest data quality. The Business Process Team relies on this work to maintain global standards, resolve strategic enterprise master data issues, and drive process improvement projects.

Activities

• Coordinate, collect, check, and manage product master data globally while ensuring the highest data quality.
• Work with and follow up with cross-functional teams, including Supply Chain, Customer Service, Production, and Finance, to gather information required to execute master data needs.
• Maintain global standards, guidelines, and processes and share these with cross-functional teams.
• Carry out training for users across the organization in the regions.
• Consistently address, investigate, and resolve recurring strategic enterprise master data issues.
• Participate in process improvement-related projects by providing analysis and input.
• Work closely with other teams within the Business Process Team, including the SAP Support team and the Pricing Team.

Position Requirements

• Bachelor's degree or proven equivalent experience.
• Minimum of three years of experience with SAP.
• SharePoint experience is a plus.
• In-depth knowledge of the Microsoft Office package, especially Excel, including macros and Visual Basic, is an advantage.
• Strong analytical skills with the ability to build and interpret meaningful metrics.
• Excellent interpersonal and communication skills with the ability to build strong, lasting relationships.

Business Process Specialist leads assessment of company operations, products, and systems to identify improvement opportunities, creates business cases, and guides multiple concurrent small- to mid-size projects that enhance business capabilities. The work directly supports partnership between business and IT leaders to prioritize and execute initiatives that articulate technology trade-offs and realize measurable operational benefits.

Operational Focus

• Assess company operations, organization, products, and systems for significant improvement opportunities.
• Assess the cost, benefit, and feasibility of potential solutions and business opportunities.
• Partner with business and IT leaders to identify, prioritize, and execute projects that enhance business capabilities, processes, and operations.
• Create business cases for projects and measure the realization of benefits.
• Identify and articulate technology capabilities, challenges, and trade-offs to business units.
• Research, document, and articulate business goals and requirements.
• Lead business activities for multiple concurrent small- to mid-size projects.

Knowledge Skills & Abilities

• Bachelor's degree in a related field preferred; an equivalent combination of education and work experience may be substituted.
• Continuous Improvement certifications such as Lean, Six Sigma, or TQM are a plus.
• Minimum of two years of experience within a business or operational environment.
• Experience leading or supporting process improvement and/or technology implementation projects preferred.
• Proficiency in Billing Systems, Policy Administration Systems, Customer Relationship Management systems, Claims Management Systems, and/or Reporting and Analytics tools preferred.
• Ability to form and leverage strong partnerships with business, IT, and vendor stakeholders.

The Business Process Specialist oversees the integrity of inkless wafer map data across the supply chain, submitting and processing Engineering Change Orders and interacting with the Product Data Management team to maintain accurate map attribution. Working within a global manufacturing environment, this role ensures product quality in relation to manufacturing capabilities and supports new product introduction documentation.

Key Responsibilities

• Work with team members to ensure that inkless wafer maps and related attributes exist for all parts and stages across the supply chain.
• Submit, analyze, and process Engineering Change Orders related to the supply chain, wafer processing, and wafer maps.
• Interact with Product Data Management team members to successfully maintain inkless wafer map data and map attribution across the supply chain.
• Ensure product quality in relation to manufacturing capabilities and inkless wafer maps.
• Assist in generating documentation needed for new product introduction and engineering change requests related to the creation of inkless wafer maps.

Required Qualifications

• Bachelor's degree.
• One to two years of experience in a manufacturing environment and/or with a multinational global organization.
• Experience in Operations, Supply Chain, or IT in the semiconductor industry is an advantage.
• Solid skills in Microsoft Office, including Excel, PowerPoint, Outlook, and SharePoint.
• Knowledge of Oracle Agile or similar product data management tools is preferred but not required.
• Good communication skills in English.
• Positive and proactive, with the ability to work under pressure in a fast-paced environment and across multiple functional areas and global locations.

Embedded within a global HR organization, the Business Process Specialist advances core HR processes across Talent and Performance Management, resolving complex issues in compensation, onboarding, and benefits while acting as a process guardian when new business or legal requirements are introduced. Working closely with IT and business users, this role ensures effective, globally compliant processes are maintained across the full Hire-to-Retire cycle.

Core Functions

• Resolve complex issues within recruitment, talent, and core HR areas such as compensation and onboarding.
• Act as a process guardian when introducing new business or legal requirements.
• Ensure effective processes are maintained at a global level.
• Drive core HR processes within Talent and Performance Management.
• Resolve change requests together with IT and business users.
• Participate in HR-related initiatives across the globe.

Qualifications & Experience

• Experience with expert process work, preferably in a global company.
• Proven experience and specialist knowledge within Hire-to-Retire processes, especially compensation, benefits, and talent management.
• Knowledge of processes within payroll and core HR.
• Strong Excel and HR technology skills, preferably including Workday and SAP.
• Strong desire to get the details right, with a mentality of legal and compliant process design.

Reporting to the Process Improvement Manager, the Business Process Specialist develops new processes and monitors their performance through report analysis to ensure documents remain current and workflows comply with business rules. Partnering with process owners and managers across the organization, this role elevates the Customer Care team's operational capability through critical thinking, diligent process design, and effective change management.

Primary Duties

• Assist in designing new processes, obtaining necessary reviews and approvals, and rolling them out to teams in partnership with management and training teams.
• Review current process documents for accurate information by regularly collaborating with subject matter experts.
• Monitor process performance by analyzing reports to compare against accepted standards and to proactively identify improvement opportunities.
• Identify process gaps, then design and assist in developing strategies to efficiently improve and streamline established procedures and meet business goals.
• Work collaboratively across the organization with process owners and managers to resolve issues and avoid risks that impact process efficiency and delivery.
• Track process performance and improvement initiatives to monitor success.
• Support the Manager and project owners on key initiatives by tracking project progress to ensure deadlines are met.
• Support the management team in facilitating large-scale meetings and working sessions, including logistical support.
• Collaborate with the Manager in developing and managing a cross-training strategy for the Business Operations team.
• Assist management and other departments with special projects as directed.
• Organize and manage the Business Operations team's library of working assets.
• Analyze and interpret account information, identify trends, and understand the root cause of problems and successes.

Skills & Qualifications

• Bachelor's or Associate's degree desired.
• Lean/Six Sigma Green Belt or Black Belt certification desired.
• Minimum of three to five years of professional experience.
• Project management experience preferred.
• One to three years of experience developing policy and procedure documentation, SOPs, or process flows.
• Proficiency in Microsoft Office applications, including Word, Visio, Excel, and PowerPoint, or other process-building tools such as XMind, Lucid Chart, or Gliffy.
• Outstanding written and verbal communication skills with strong interpersonal skills.
• Ability to work independently with minimal supervision and to positively adjust to a rapidly changing environment.
• Willingness to travel as required.

Sitting at the intersection of web development and business intelligence, the Business Process Specialist produces enterprise-level BI solutions and manages business system projects across the full software development lifecycle, from requirements analysis through deployment. Operating across technical and non-technical teams, this role aggregates data from multiple sources into efficient data warehouse architectures and drives continual process improvement and compliance-related activities.

Duties

• Act as a consultant and participate in business system development and support across the full software development lifecycle, including requirements analysis, design, coding, database design, testing, documentation, and implementation.
• Lead business process-related projects and work on continual process improvement and compliance-related activities.
• Manage internal technical and non-technical business projects and recommend system enhancements.
• Apply deep expertise in web applications and/or BI programming languages, including HTML, CSS, JavaScript, VB.Net, ASP.Net, XML, MS SQL, and VBA Macro.
• Automate and support new and existing applications and Oracle and Siebel reporting.
• Aggregate data from multiple sources in an efficient data warehouse and design enterprise-level solutions for multidimensional databases, including the design, build, and deployment of BI solutions.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a relevant field.
• Proven experience as a Web and/or BI Developer.
• Industry experience preferred.
• Minimum of five years of relevant experience.
• Familiarity with at least one of the following programming languages: HTML, CSS, JavaScript, VB.Net, ASP.Net, XML, MS SQL, or VBA Macro.
• Background in data warehouse design, including dimensional modeling and data mining, or familiarity with BI technologies.
• Project management skills and Oracle OM business knowledge are a plus.
• Analytical mindset with strong problem-solving and organizational skills.
• Ability to communicate clearly and effectively, both verbally and in written specifications and documentation.
• Proven leadership skills and expertise in conflict resolution.

A key member of the consulting and policy team, the Business Process Specialist refines positions on complex international trade policy matters by conducting studies, analyses, and research that support senior-level client decision-making. Collaborating across government stakeholders and internal account teams, this role prepares reports, proposals, and thought leadership materials that advance client advisory outcomes.

Functions

• Develop well-founded and defensible positions by considering alternative courses of action and recommending the most beneficial options when faced with complex decisions.
• Support responses to government questions within expected timeframes.
• Conduct studies, analyses, and research on international trade policy.
• Document existing policies and procedures to support client decision-making and establish requirement documents.
• Prepare reports and presentations for senior-level clients and decision-makers.
• Assist with business development activities such as proposals, capture, account teams, whitepapers, conferences, and thought leadership materials.

Experience & Qualifications

• Bachelor's degree in a related field from an accredited college or university.
• Technical writing experience required.
• Ability to obtain and maintain a security clearance.
• Ability to work in the United States indefinitely.
• Ability to communicate clearly in writing and verbally.
• Ability to work overtime on occasion and to sit in an office environment for long periods of time.

Consistent global process integrity across Demand to Pay depends on the Business Process Specialist, who establishes shared services for affiliates, prepares and executes Fit-Gap workshops, and drives IT adjustments to advance end-to-end process alignment. Serving as a mediator between international teams and the Deployment Manager, this role coordinates readiness assessments, cutover activities, and business ramp-up across a complex global network.

Accountabilities

• Establish shared services for affiliates according to standard process templates and manage related transformation projects.
• Identify and drive necessary process and organizational changes and ensure that such changes are effectively executed.
• Support cross-divisional process design in alignment with relevant group functions.
• Mediate between different parties, including developing solution proposals, and manage escalations as needed.
• Identify and implement global best-practice solutions for Demand to Pay processes.
• Build, coordinate, and maintain an international business network.
• Ensure alignment with overarching strategy by working closely with the Deployment Manager and Global Business Process Managers to maintain end-to-end process integrity.
• Prepare and execute Fit-Gap workshops, describe and align potential exceptions and deviations, and drive related IT adjustments.
• Support system screening and User Acceptance Tests, including the localization of test data when required.
• Support end-user training sessions and the coordination of training material localization and training data preparation.
• Analyze change impacts by identifying key stakeholders and local sponsors to map and manage resistance to change.
• Organize and drive Readiness Assessment and Go/No-Go checkpoints together with the local site deployment lead.
• Support the Deployment Manager in the preparation and execution of cutover and business ramp-up activities.
• Provide status reporting of deployment progress to the Deployment Manager and BPM organization, and ensure timely communication to the core deployment team and relevant Global Business Process Managers.

Technical Qualifications

• Bachelor's or Master's degree in Business or Finance.
• Project Management and/or Agile Methodology certification, such as SCRUM, desired.
• Five or more years of experience in Procurement, Supply Chain, Finance, or Project and Process Management.
• Excellent understanding of Procure to Pay processes.
• Knowledge of procurement solutions, including Opentext, Smart by GEP, and SAP FI/MM/MDG, desired.
• Strong communication and influencing skills.
• Ability to work in complex global networks with international teams.
• Business Process Management skills.
• Fluent business English required; a second language is an advantage.

As the Business Process Specialist, this role oversees project document preparation, distribution, and archiving while triaging Revision Requests through the AIM/CRM system and performing internal audits to verify data integrity across business applications. The Business Operations team relies on this work to maintain accurate customer and product information and ensure compliance with the Quality Management System.

Activities

• Prepare and distribute project-related documents accurately and promptly to customers and archive project correspondence within relevant systems and the Technical Information Center.
• Maintain accurate customer and product information and make updates into various systems.
• Research and validate addresses and product information using established procedures to maintain and improve data integrity.
• Triage and process Revision Requests through the AIM/CRM system for assignment, and prepare and maintain customer Service Contracts for billing.
• Perform editing and consolidation of extracted monthly reports and electronically file and post them for management team usage.
• Verify data integrity by performing internal audits related to various software applications used by Business Operations.
• Analyze dashboards and run advanced searches within the AIM/CRM system to research and monitor data accuracy associated with data entry.
• Support the AIM/CRM system by ensuring compliance with the Quality Management System.

Position Requirements

• Bachelor's degree required.
• Three or more years of transaction processing experience supporting a work group.
• Minimum of two to three years of training and documentation experience.
• Knowledge of billing processes is a plus.
• Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
• Strong problem-solving, troubleshooting, and technical abilities to facilitate work with other working groups.
• Excellent communication skills, oral and written, with excellent interpersonal skills and the ability to work with people at all levels of the organization.
• Strong time management and organizational skills, with the ability to multi-task, prioritize, and meet timelines.
• Detail-oriented with good proofreading skills.