BUSINESS PROCESS ANALYST JOB DESCRIPTION

Healthcare payers and delivery networks operate under CMS program requirements - HEDIS, Risk Adjustment, and Star Ratings - that demand documented, continuously improved workflows or risk financial penalties and compliance exposure. Accurate, auditable processes are not incidental to these programs; they are a precondition for favorable outcomes. The Business Process Analyst translates clinical and operational data into process improvements that move performance metrics for the teams responsible for those programs. Within a matrixed health organization, the role sits where operations, finance, and clinical quality intersect, supporting initiatives that span markets and business units.

You will own end-to-end process analysis and improvement delivery across healthcare operational and clinical programs, serving as the Business Process Analyst who translates performance data into actionable workflow changes tied to measurable outcomes. Accountability extends across cross-functional teams including Health Care Economics, clinical operations, and network leadership, operating within a matrixed structure that requires influence without direct authority.

Career Impact: Demonstrated performance in CMS-regulated process improvement - covering Risk Adjustment, HEDIS, and Star Rating initiatives - builds the domain credibility that opens senior analyst and operations management roles within payer and provider organizations.

Business Impact: The processes this role documents and improves directly affect coding accuracy and program performance scores that determine reimbursement levels and regulatory standing for the health plan.

Growth Opportunity: Exposure to both clinical quality and financial performance improvement programs expands the analytical and project management skills needed to advance into process architecture or PMO leadership within managed care.

• Analyze operational and clinical workflows across healthcare programs to identify performance gaps and process improvement opportunities.
• Document current-state and future-state process maps for CMS-regulated initiatives, including Risk Adjustment and quality improvement programs.
• Partner with Health Care Economics and clinical operations teams to develop progress reports and present findings to senior leadership.
• Lead and facilitate working sessions with operational and clinical stakeholders to drive execution of improvement initiatives.
• Monitor key performance indicators for assigned process areas and escalate issues that affect initiative delivery or compliance timelines.
• Develop and maintain project plans for process improvement efforts, tracking milestones and coordinating cross-functional resources.
• Conduct root cause analysis on workflow defects and operational inefficiencies, recommending scalable solutions supported by data.
• Support operational readiness for new program launches by coordinating requirements gathering, UAT planning, and documentation across business partners.

• Bachelor's degree in business, health administration, or a related field, or equivalent work experience.
• 3 or more years of business process analysis or project management experience, with demonstrated delivery in a matrixed healthcare or managed care environment.
• Working knowledge of CMS program frameworks including HEDIS, Risk Adjustment, or government pay-for-performance structures.
• Demonstrated ability to analyze large datasets and translate findings into process improvement recommendations.
• Experience preparing and presenting management-level reports and performance metrics to operational and clinical leaders.
• Strong written and verbal communication skills, with the ability to influence stakeholders across functions without direct authority.
• Proven ability to manage multiple concurrent projects, set priorities, and escalate risks to meet delivery timelines.
• Familiarity with process documentation standards and continuous improvement methodologies.

• Lean or Six Sigma Green Belt certification, or demonstrated application of Lean methodology in a healthcare or insurance context.
• Prior experience supporting regulatory or compliance-driven projects involving protected health information or CMS audit requirements.
• Experience with Robotic Process Automation (RPA) concepts or tools in a healthcare financial or operational setting.
• Exposure to health plan financial processes including reconciliation, journal entries, or healthcare accounting classifications.

• Coding accuracy improvement rate, measured against baseline for assigned CMS Risk Adjustment initiatives.
• HEDIS or Star Rating measure performance, tracking program-level changes attributable to process interventions.
• Project milestone adherence rate, reflecting on-time delivery of documented process improvement workstreams.
• Escalation turnaround time, measuring how quickly identified compliance risks are resolved and communicated to leadership.
• Process documentation completion rate, tracking the proportion of assigned workflows with current-state and future-state maps finalized.
• Typical tools: workflow documentation (commonly Visio or equivalent); reporting and data analysis (commonly Microsoft Excel, Power BI); project tracking (commonly Microsoft Teams, SharePoint)

• Base Salary Range: $70,000 to $95,000 annually, depending on experience and location
• Bonus: Annual performance bonus of 5% to 10% of base salary
• Equity: Not typically offered at this level in healthcare payer organizations
• Health Benefits: Medical, dental, and vision coverage; employer-subsidized premiums standard
• PTO: 15 to 20 days annually, plus standard federal holidays
• Common Perks: Remote or hybrid work options, tuition reimbursement, professional certification support

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required for this position. Employment is contingent on successful completion of a background check and, where applicable, a drug screening consistent with healthcare industry standards. Reasonable accommodations will be provided to qualified individuals with disabilities throughout the application and employment process in accordance with the Americans with Disabilities Act. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

The Business Process Analyst delivers analytical and project management support to the Director of Operations, driving coding accuracy improvements and clinical quality initiatives across a matrixed organisation. Reporting to operational leadership and partnering with Health Care Economics partners, the role shapes programme scalability by translating data into actionable approaches for clinical and operational stakeholders.

Key Responsibilities

• Serve as the primary support resource for the Director of Operations.
• Act as the point of contact for leadership and staff across the organisation.
• Leverage best practices from existing programmes to create customised, scalable solutions for new products.
• Use analytics to drive performance towards coding accuracy improvement.
• Develop progress reports in partnership with Health Care Economics partners and report findings to leadership.
• Support new programmes and initiatives related to internal and external clients.
• Interpret and manage reports that lead to actionable approaches for operationally and clinically focused leaders.
• Lead and facilitate meetings to drive execution of initiatives.
• Drive delivery and maintain project plan timelines.
• Escalate challenges and issues that may impact the business or initiative delivery in a timely manner.
• Partner with the internal ECP team to provide tools and materials for the business unit.
• Collaborate with peers to maintain shared knowledge across the team.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of solid project management experience with a track record of successful project delivery.
• Previous experience delivering operational projects in a matrixed environment.
• Familiarity with CMS 5 Star, HEDIS, Risk Adjustment, and government pay-for-performance programmes is an advantage.
• Strong understanding of project management methodology and best practices.
• Good understanding of data management best practices and large dataset manipulation.
• Ability to work independently and within a team to deliver on clinical risk and quality initiatives.
• Ability to influence and work with internal and external stakeholders to move projects and programmes forward.
• Ability to manage timelines, escalate issues as appropriate, and simultaneously manage multiple projects.
• Proficient in Microsoft Excel for large dataset management and Microsoft Office suite.
• Strong written and verbal communication skills.
• Strong organisational skills and attention to detail.

Embedded within the business operations function, the Business Process Analyst II owns procedural improvement capabilities that deliver optimal value, efficiencies, and continuous improvement for business policies and procedures. Working closely with business leaders, project teams, and executive stakeholders, the role builds consensus on streamlined policies and positions the organisation for sustained operational efficiency.

Core Functions

• Provide procedural improvement capabilities and support that deliver optimal value, efficiencies, and continuous improvement for business policies and procedures.
• Represent the business on projects of various sizes as a project team member and subject matter expert.
• Lead projects and work packages within a business area as required.
• Assist in the development of communication, implementation, and training plans to support project and business initiative delivery.
• Identify and recommend process improvements and automation opportunities to enhance productivity and operational efficiency.
• Gather, prioritise, and explain user requirements to support project activities, process improvements, and systems development.
• Analyse the feasibility and impact of new initiatives, process improvements, technical solutions, and products.
• Act as a consultant, providing advice, business expertise, and recommendations on business and operational processes.
• Negotiate changes to policies and build consensus in the development of streamlined policies and procedures.
• Monitor customer and client feedback using available resources and metrics, and communicate all required process changes.
• Keep business leaders and team members informed on the status of projects and all relevant day-to-day activities.
• Maintain relationships with business partners to ensure developed procedures reflect the goals and objectives of all stakeholders.

Qualifications & Experience

• Bachelor's degree.
• Six Sigma Green Belt certification is an asset.
• 4+ years of relevant business experience.
• Previous experience or knowledge of business process management methodology.
• Strong analytical and problem-solving skills with a proactive, high-initiative approach.
• Ability to multitask, manage tight timelines, and adapt quickly in a high-volume environment.
• Demonstrated maturity and professionalism with the ability to liaise with senior managers and executive audiences.
• Superior relationship management, leadership, organisational skills, and strong business acumen.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office applications, including Word, Excel, Visio, and PowerPoint.

Reporting to the translation and linguistic services team, the Business Process Analyst shapes multilingual regulatory, marketing, and transactional materials by managing end-to-end translation processes across simultaneous projects. Partnering with internal teams, linguists, and third-party vendors, the role ensures compliance with CMS requirements and delivers accurate, consistent translations that support operational and healthcare communication standards.

Primary Duties

• Manage the translation and reproduction processes for regulatory benefit materials, marketing materials, and various transactional materials, including alternate formats as requested.
• Coordinate various translation projects simultaneously for multiple internal teams, independently and with minimal supervision.
• Perform translation creation, analysis, and curation using Trados and Glossary tools.
• Coordinate with team linguists and vendors to provide appropriate, consistent, and clear translations.
• Work with upstream requesters and downstream vendor contacts to meet project deliverables while ensuring all parties meet requirements.
• Perform comprehensive and partial reviews of translated files or audio files against source files.
• Flag linguistic, compliance, or formatting defects, note suggested edits, and work with in-house or third-party providers on resolutions.
• Update project trackers and the corresponding database with each status change and log daily productivity and defect counts.
• Monitor and record time-study data related to each testing project as instructed.
• Support new technology testing and implementation involving Translation Memory, Style Guide, and Glossary updates, including user acceptance testing.
• Create, maintain, and facilitate peer and new employee training as needed.

Education & Experience

• Bachelor's degree in Linguistics or a related field.
• 3+ years of experience as a professional translator.
• 3+ years of experience in professional document translation.
• 1+ years of experience in project management or linguistic services, user acceptance or application testing, and healthcare or medical materials, including CMS compliance requirements.
• Experience with Access, PowerPoint, Visio, Adobe PDF, Outlook, Power Automate, Power BI, and MS Teams.
• Prior experience using a designated Glossary and Style Guide, and with Terminology Management including Glossary creation and management.
• Knowledge of healthcare-related documentation, including benefit, transactional, and marketing materials.
• Bilingual at native fluency level in English and Spanish, with an advanced level of Spanish spelling and grammar.
• Proficient in SDL Trados Studio or other computer-assisted translation software using translation memory and terminology tools.
• Proficient in Microsoft Office applications and familiar with Pivot Table, COUNTIF, and VLOOKUP functions in Excel.
• Solid organisational and communication skills with the ability to build and maintain positive working relationships with customers, vendors, and leadership.
• Flexibility to work overtime during peak volume months.

Sitting at the intersection of data governance and cross-functional business operations, the Business Process Analyst leads data activities across strategic initiatives while serving as the central point of contact for data management and governance needs by domain. Operating across supplier, material, customer, and finance domains, the role enables data quality and organisational consistency by coordinating policies, standards, and remediation processes with IT and business partners.

Duties

• Represent the Business Data Governance team across complex, multi-departmental projects.
• Participate in or lead data activities in support of strategic initiatives and projects.
• Provide mentorship and formal training within and outside the team to increase data literacy.
• Apply diverse and cross-functional business knowledge when analysing multi-dimensional problems.
• Coordinate and facilitate the creation of data definitions, policies, standards, and processes in collaboration with data stewardship and management teams.
• Perform impact analysis and coordinate the execution of change processes.
• Create data governance and quality metrics and dashboards.
• Analyse and identify data sources and data redundancy, and implement processes to remediate data issues and support data clean-up efforts.
• Participate in and review system enhancements and new technologies for data needs, use, and redundancies.
• Serve as a key data domain expert alongside data steward and management teams across domains, including supplier, material, customer, and finance.
• Collaborate with IT and business teams as the central point of contact to address data management and governance needs by domain.
• Analyse problems, diagnose issues, and identify root causes, then create fixes or partner with the team to design collaborative solutions.

Skills & Qualifications

• Bachelor's degree in business or IS/IT preferred.
• CDMP, CIMP, or IQCP certification is an advantage.
• 4 years of experience in data governance, data management, data quality, or a corporate business function.
• Experience collaborating cross-functionally in a global matrix structure and experience facilitating cross-functional teams to deliver process improvements.
• Experience in diagnosing, isolating, and resolving issues in areas of expertise.
• Experience with key data governance tools such as Informatica, SAP EIM, or Collibra is an advantage.
• Strong functional understanding of key business processes and working knowledge of data governance best practices.
• Ability to meet rigorous deadlines, multitask, prioritise responsibilities, and manage multiple projects.
• Strong communication skills and ability to place questions and problems in the proper context.

A key member of the project management and systems integration team, the Business Process Analyst shapes process documentation, user acceptance testing, and performance indicator tracking to improve operational efficiency within the financial industry. Collaborating across business stakeholders, product managers, and development teams, the role enables optimised systems integration by translating business challenges into precise management plans with transparent communication at all levels.

Functions

• Use existing project and process management tools to document business process requirements resulting from assigned project activity.
• Create and update flow diagrams using Visio, and document requirements and user stories using TargetProcess.
• Analyse real-time data with business stakeholders to identify process improvements and determine key performance indicators to track improvement effectiveness.
• Anticipate user acceptance testing needs resulting from system and process changes, and document test plans and associated tasks within TargetProcess.
• Work with the project manager to create and implement precise management plans with attention to transparent communication at all levels.
• Become a subject matter expert in the business process for the assigned area of responsibility.
• Understand business challenges, key success factors, and dependencies between adjacent teams and processes.
• Anticipate the impact of changes across areas of the business and commit to agreed project deadlines.
• Coordinate various tasks, including user acceptance testing and story approval, across multiple simultaneous assignments.
• Communicate effectively across all teams and functions, and develop meaningful relationships with partners for optimised systems integration.

Requirements

• Bachelor's degree required.
• 5+ years of relevant experience within the assigned area.
• Financial industry experience preferred.
• Ability to manage multiple tasks, meet deadlines, and maintain focus in an environment with conflicting demands and priorities.
• Ability to communicate complex situations clearly by listening actively and conveying difficult messages constructively.
• Ability to understand business partner needs and apply a creative and logical approach to identify solutions.
• Strong interpersonal skills with the ability to collaborate effectively and strengthen relationships across teams.
• Proficient in Power BI, Visio, Excel, TargetProcess, and Microsoft Office and Teams.

Workforce efficiency in software development depends on the Business Process Analyst, who audits team artefacts, defines and maintains business processes, and develops process training materials using Atlassian tools including Jira and Confluence. Based within development teams and working with stakeholders across the organisation, the role ensures compliance with required processes and delivers root cause analysis and performance trending to support continuous improvement.

Accountabilities

• Review and understand current development team processes and procedures.
• Investigate, conduct interviews, and perform analysis related to current business processes.
• Participate in business process modelling sessions as a documentarian, co-facilitator, facilitator, or subject matter expert.
• Work with development teams to ensure all members understand existing processes and procedures.
• Define, implement, and maintain business processes and procedures to meet business objectives.
• Audit team artefacts to ensure compliance with required processes and procedures.
• Educate business users responsible for managing and operating existing business processes.
• Work with stakeholders to identify business requirements, processes, and risk.
• Analyse current process standards and metrics to provide recommended solutions for improvements.
• Research industry best practices and apply them to the organisation as needed.
• Perform data gathering, root cause analysis, and performance trending to develop appropriate process control changes.
• Prepare communication plans regarding process re-engineering for multiple stakeholders.
• Update and maintain documentation on process improvements and process performance.
• Develop process training materials and navigate efficiently in Atlassian tools, including Jira and Confluence.

Experience & Qualifications

• Bachelor's degree in business management or a related area with 0–2 years of experience.
• Six Sigma certification.
• Knowledge of business process design, CMMI, and Scaled Agile Framework.
• Knowledge of the software development lifecycle.
• Strong attention to detail with excellent written and verbal communication skills.
• Proficient in Word, Excel, PowerPoint, Visio, and Atlassian tools including Jira and Confluence.
• Strong analytical and problem-solving skills with excellent teamwork and interpersonal skills.
• Good organisation and facilitation skills with the ability to manage work with limited direction.
• Ability to set project timelines and lay out plans of action, and the initiative to take ownership of assigned tasks.

As the Senior Business Process Analyst, this role leads process improvement initiatives by analysing data sources, designing process maps, applying Lean/Six Sigma techniques, and preparing recommendation documents with supporting metrics and impact analyses. The process improvement team relies on this work to align initiatives with business objectives and engage leadership and stakeholders through change management activities.

Strategic Responsibilities

• Identify data sources, gather and analyse data relevant to processes identified for process improvement initiatives, and recommend data requirements as appropriate.
• Research and summarise best-practice standards relevant to process management, and make recommendations on appropriate solutions.
• Design processes using defined methods, ensure process mapping is complete, and provide feedback and guidance to less senior analysts.
• Interview stakeholders and process owners to define processes.
• Prepare process recommendation documents, including presentations, process maps, supporting metrics, business requirements, and related impact analyses.
• Apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing analyses and tasks as required.
• Develop performance metrics to establish process success and review post-implementation data to measure outcomes and impacts.
• Participate in change management activities and engage leadership and stakeholders to obtain support and buy-in for changes.
• Partner with management, project champions, and process owners to align process improvement initiatives with business objectives.

Professional Experience

• Bachelor's degree or 4 years of experience in a directly related field, plus a high school diploma or GED.
• Lean/Six Sigma Green Belt certification preferred.
• Healthcare or insurance experience preferred.
• Minimum 2 years of process improvement, consulting, or related business experience.
• Knowledge of process improvement methodologies.
• Ability to work in a labour/management partnership environment.

Business Process Analyst builds operational readiness and service delivery capability by evaluating workflows, documenting departmental processes, and managing the rollout of large-scale enterprise applications across the organisation. Success in the position means partnering with knowledge management, workforce optimisation, and enabling stakeholders to drive complex projects from conception to completion with measurable results.

Day-to-Day Responsibilities

• Provide key support in the rollout and implementation of new service offerings, including developing and gathering requirements and ensuring solutions meet business needs.
• Ensure operational readiness by partnering with critical support functions, including knowledge management, learning, product operations, and workforce optimisation.
• Evaluate business processes and workflows, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
• Conduct meetings and presentations to share ideas and findings across all levels of the organisation.
• Document and clarify departmental processes and procedures to ensure accurate operational efficiency within and across departments.
• Communicate effectively and clearly represent business interests to business partners.
• Participate in the design, development, and implementation of large and complex enterprise-wide applications.
• Manage multiple projects, develop project plans, and monitor performance.
• Partner with enabling stakeholders to drive projects from conception to completion with minimal guidance, identifying and communicating conflicting needs and tracking follow-through.
• Demonstrate leadership and maintain credibility, trust, and support across the organisation.

Background & Experience

• 2+ years of professional business experience.
• 2+ years of experience in a project leadership role with a proven track record.
• Experience working in a service or operations environment, with healthcare experience preferred.
• Experience creating detailed reports and giving presentations.
• A track record of following through on commitments and leading and supporting successful projects.
• Exceptional analytical and conceptual thinking skills.
• Excellent verbal and written communication skills with excellent documentation skills.
• Ability to manage multiple priorities and projects daily with minimal guidance.
• Excellent planning, organisational, and time management skills.

The Business Process Analyst produces master data configurations and change documentation across enzymes, library prep reagents, and buffer intermediates within a regulated Product Lifecycle Management environment. Reporting to cross-functional and cross-site teams, the role advances data quality and lifecycle management by ensuring conformance to ISO 13485 and cGMP requirements while processing material and document changes in SAP ERP and Teamcenter.

Scope of Work

• Coordinate with subject matter experts to configure new materials, including master data, bills of materials, routings, and documents, for enzymes, library prep reagents, and buffer intermediates.
• Create and maintain item and document data associated with site-specific materials.
• Initiate and facilitate changes in the Product Lifecycle Management system.
• Ensure conformance to all corporate and local quality requirements.
• Engage subject matter experts to ensure change documentation is accurate and complete.
• Collaborate cross-functionally and cross-site to ensure the timely processing of changes.
• Participate on teams with the primary responsibility of improving data quality and lifecycle management.

Position Requirements

• Bachelor's degree or equivalent in systems or industrial engineering, supply chain, computer science, a scientific field, or a related technical field.
• Minimum of 2 years of related experience.
• Experience processing material and document change activities in a regulated environment and working knowledge of ISO 13485 and cGMP requirements.
• Experience with SAP ERP or a similar ERP platform, and experience with Teamcenter or a similar PLM platform.
• Proficient in Microsoft Office Suite, including Excel, Outlook, and PowerPoint.
• Strong analytical, organisational, and time management skills.
• Effective written and verbal communication skills, including the ability to influence process change through interpersonal skills.
• High degree of initiative and ownership with a proven history of delivering results in ambiguous environments.

Embedded within the healthcare finance and accounting function, the Business Process Analyst develops and improves end-to-end financial processes, including daily reconciliations, journal entries, and ad hoc analysis aligned with generally accepted accounting principles. Working closely with cross-functional teams and leveraging technology to add controls and eliminate risk, the role advances operational accuracy and financial integrity across daily and monthly processes.

Work Activities

• Complete daily reconciliations and maintain a work queue.
• Create, control, and improve end-to-end business processes.
• Prepare journal entries and review accounting classifications in accordance with generally accepted accounting principles.
• Perform ad hoc reporting and analysis, investigate issues, and provide explanations and interpretation.
• Leverage technology to add controls and eliminate risk from daily and monthly financial processes.

Knowledge Skills & Abilities

• Associate's degree and 1+ years of experience in health insurance.
• Bachelor's degree in business or finance and 3+ years of experience preferred.
• Experience reviewing data, identifying issues, and working in a team-oriented, collaborative environment.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills with keen attention to detail.
• Ability to exercise independent judgement, multitask, change direction quickly, and effectively prioritise and execute tasks under pressure.
• Intermediate to advanced proficiency in Microsoft Excel, including functions such as VLOOKUPs and pivot tables, and proficiency in Microsoft Office suite.
• Highly self-motivated and intellectually curious.

Reporting to the operations team, the Business Process Analyst refines departmental metrics, data dashboards, and process improvement standards for the natural gas industry, supporting Lean Action Initiatives through root cause analysis and eight-step models. Partnering with multiple business units and downstream partners, the role enables organisational alignment and project success by developing sustainable, repeatable process improvements with a strong commitment to safety.

Key Deliverables

• Analyse existing business processes and develop sustainable, repeatable, and quantifiable process improvements.
• Coordinate with others on process improvement opportunities, and research and develop operational standards and procedures focused on enhanced safety, increased efficiency, and reduced cost.
• Develop, maintain, and present departmental metrics.
• Assist with data analysis requests, produce metric reports, and provide ad hoc analysis.
• Collaborate with multiple partners to ensure organisational alignment and project success.
• Support Lean Action Initiatives through root cause analysis, eight-step models, and process workflow development.
• Lead change management activities.
• Build and maintain relevant data dashboards for business units and downstream partners.

Qualifications & Experience

• Bachelor's degree in business, engineering, or a related field.
• Green Belt certification.
• PMP/PMI certification preferred.
• Lean experience in value stream mapping and process mapping preferred.
• 6 years of multifaceted experience in data analysis, project management, or process improvement.
• Natural gas industry experience preferred.
• Proficiency in Microsoft Office applications.
• Excellent organisational and interpersonal skills with a strong commitment to safety.
• Ability to participate in after-hours and weekend on-call rotations.

Sitting at the intersection of IT governance and business operations, the Business Process Analyst develops process documentation for current and new processes, identifying improvement and automation opportunities while ensuring deliverables meet business needs. Operating across product managers, development teams, and business stakeholders, the role advances operational rollout and training while maintaining full adherence to IT policies and processes.

Areas of Ownership

• Create process documentation for current processes where none exists and identify opportunities for process improvement, simplification, and automation.
• Create process documentation for new processes and work with product managers and development teams to ensure deliverables meet business needs.
• Identify issues and risks, and bring inconsistencies and problems to the attention of management.
• Participate in problem resolution.
• Extract reports and provide high-level analysis of data for review.
• Maintain a complete understanding of and adhere to all IT policies and processes.
• Support the business with operational rollout, training, and any additional tasks required for project success.

Technical Qualifications

• 2+ years of experience working as a process analyst or on process improvement projects.
• Experienced with a process documentation tool and BPMN.
• Outstanding communication and presentation skills.
• Ability to work with stakeholders at various levels.
• Strong analytical skills with a creative approach to problem-solving.
• Ability to decide, act, and influence others.
• Comfortable raising and highlighting problems and critically evaluating current work practices.

A key member of the automation and business transformation team, the Business Process Analyst develops end-to-end automation solutions by leading discovery, translating requirements into functional specifications, and building business cases with recommendations and options using UiPath and ARIS. Collaborating across process owners, the Chapter Lead, and Scrum Master, the role advances regulatory-compliant solution delivery and drives stakeholder satisfaction across automation and technology-enabled projects.

Role Responsibilities

• Engage with process owners and take end-to-end ownership of automation projects, including discovery, analysis, testing, training, and implementation.
• Identify and extract requirements, translate them into functional requirements, and develop relevant documentation and process maps to a high standard.
• Evaluate information and data to determine problems, opportunities, and solutions.
• Assess risk on new and changed systems and processes and recommend controls where required.
• Manage stakeholders and subject matter experts to drive satisfaction with solution delivery.
• Build and present recommendations, findings, and options to support business case development.
• Support the Chapter Lead and Scrum Master with prioritisation and management of deliverables.
• Adhere to all regulatory procedures to maintain the integrity of the solution and domain.
• Adherence to sound project management methodology principles and practices.

Minimum Qualifications

• Experience in facilitating and leading discovery to assess improvement or automation opportunities.
• Experience owning and managing multiple initiatives end to end.
• Experience working with UiPath and ARIS is highly regarded.
• Background in delivering automation or technology-enabled business solutions.
• BPMN process mapping skills.
• Exposure to process and decision automation.
• Proven ability to deliver outcomes on time in a fast-paced environment.
• Strong communication and presentation skills with a proactive, pragmatic, and initiative-driven approach.

Business Process Analyst oversees POD, Auto-Replenishment, and Auto-Ordering processes while streamlining process documentation and driving suppliers toward open-standard, scalable solutions across the supply chain. The work directly supports cost-effective production and inventory forecasting performance by identifying workflow discrepancies and designing pilot programmes in partnership with cross-functional teams.

Job Functions

• Identify performance discrepancies in workflows and propose solutions.
• Support the execution of POD, Auto-Replenishment, and Auto-Ordering processes.
• Define, revise, and streamline process documents.
• Outline cost-effective production processes.
• Formulate plans to resolve production process inefficiencies and make recommendations.
• Develop and monitor performance indicators, with recommendations for areas of potential improvement.
• Drive suppliers toward open-standard, reliable, scalable, and cost-effective processes.
• Review the use of forecasting systems and methodologies to benefit supplier capacity performance.
• Support the design and implementation of pilot programs, projects, and policies.

Skills & Qualifications

• Bachelor's degree or above in a relevant field.
• Demonstrable experience in process analysis and inventory forecasting, with an understanding of their financial and operational impacts.
• Experience working cross-functionally.
• Previous experience in a similar role within supply chain.
• Sector experience in publishing, retail, consumer goods, or manufacturing.
• Working knowledge of demand planning software or similar tools.
• Knowledge of SAP APO and/or IBP.
• Strong communication skills, with the ability to influence stakeholders at all levels.

The Business Process Analyst defines and documents end-to-end demand collection, supply planning, and process improvement solutions across brands and regions, contributing as a process SME on implementation projects. Sitting within a cross-functional team, the Business Process Analyst delivers process modeling, SOP development, and fit-gap analysis that align operational practices with consistent future-state outcomes.

Key Responsibilities

• Define and capture planning functional processes, including end-to-end demand collection, demand consolidation, and supply planning processes.
• Document process variability across brands, regions, and units and recommend variable approaches to enable consistent future-state processes.
• Produce detailed SOPs to support business operational needs.
• Analyze process flows to identify opportunities, conduct solution fit-gap analysis, and make system and process improvement suggestions.
• Contribute as a process SME on projects and ensure successful implementation.

Required Qualifications

• Bachelor's degree required.
• Process improvement certification, such as Lean Six Sigma, is a plus.
• Minimum 3–7 years of relevant experience in business, finance, or technology analysis.
• Consumer products company experience preferred.
• Strong experience in process modeling, process management, and process improvement.
• Experience working on and/or implementing JDA, SAP, or 7thOnline.
• Proficiency in Visio, MS PowerPoint, and MS Excel.
• Strong analytical and problem-solving mindset with excellent communication, facilitation, and interpersonal skills.
• Fluency in English, Cantonese, and Mandarin.

Embedded within the Finance function, the Business Process Analyst oversees payment processing, FX compliance, and month-end reporting for Asia Pacific entities across ERP and online bank portals. Working closely with internal stakeholders and regulators, this role ensures on-time payment execution, policy compliance, and continuous process improvement in a shared services environment.

Core Functions

• Initiate and process payments in ERP and online bank portals for Asia Pacific entities.
• Prepare and validate FX payment supporting documents in accordance with local regulations.
• Study, analyze, and resolve special cases to ensure on-time payment.
• Track payments and troubleshoot issues.
• Perform monthly internal and external reports.
• Ensure implementation of policies, procedures, and compliance with SAFE requirements.
• Maintain stability and continuity of current processes.
• Communicate with relevant parties to drive necessary process improvements.
• Provide input for audit and inspection procedures related to payments as required by regulators or auditors.

Qualifications & Experience

• Bachelor's degree in Finance or a related field.
• Above 2 years of SSC experience in an MNC with foreign currency payment knowledge.
• Experience working with SAP is a plus.
• Advanced Excel skills.
• Skills in Power Automate or Python.
• Good written and spoken English skills.
• Strong attention to detail and ability to work independently under tight deadlines.

Reporting to relevant IT and service leadership, the Business Process Analyst defines, documents, and improves end-to-end service processes within a CSV-regulated environment while supporting Salesforce.com implementations across international teams. Partnering with external providers and internal IT stakeholders, this role drives post-merger integration, process KPI reporting, and system upgrades that strengthen service delivery outcomes.

Primary Duties

• Define, analyze, and improve end-to-end service processes.
• Document, test, and train business processes in a CSV-regulated environment.
• Support all aspects of Salesforce.com, liaising with service teams internationally.
• Collaborate with external providers on technical issues or upgrades.
• Formulate requirements for process improvements for internal and external IT stakeholders.
• Work on post-merger integration projects.
• Lead and support project groups, including planning and scheduling work packages.
• Analyze data and provide solutions.
• Prepare and manage process KPI reporting.

Skills & Qualifications

• A degree in business administration, information technology, or a similar field is desirable.
• Strong experience managing technical aspects of Salesforce.com.
• Experience in training users and compiling training materials.
• Knowledge of service processes, including SAP ERP CS, SD, and MM modules, is desirable.
• Strong problem-solving, organizational, and communication skills.

Sitting at the intersection of business analysis and data automation, the Business Process Analyst builds and maintains Alteryx workflows and scalable data preparation procedures that automate processes across multiple business units. Operating across IT, operations, and stakeholder teams, this role translates business logic into automated solutions and governs data quality standards that support organizational efficiency.

Duties

• Understand current-state business processes and conduct root cause analysis to drive simplification and automation solutions.
• Design and develop workflows and datasets in Alteryx to automate business processes across multiple business units.
• Develop scalable data preparation, maintenance, and reporting procedures for use across the organization.
• Review requirements, develop technical designs, and document to-be automated processes.
• Translate business logic from systems such as Excel and SQL into Alteryx accurately and efficiently.
• Perform end-to-end data validation to maintain accuracy of datasets.
• Comply with and oversee governance practices for automation to ensure the quality of data, models, and outputs.
• Develop reusable processes that can be leveraged and standardized across multiple instances.
• Manage a backlog of open tickets and identify trends and opportunities for improvement.
• Support and optimize existing applications to meet business requirements.
• Monitor existing workflows to ensure stability, performance, and reconciliation with source systems.
• Communicate task and status updates to team leaders and managers.
• Perform continuous reviews to align technology to process and ensure adherence to standards and best practices.
• Collaborate with stakeholders across the organization to integrate results with existing systems and processes.

Education & Experience

• Bachelor's degree in Computer Science, Information Systems, or an equivalent combination of education and experience.
• 2–4 years of experience with Alteryx.
• 2–4 years of experience developing MS IIS web applications with .NET and SQL Server.
• 2–4 years of experience with object-oriented programming languages such as C#, C++, VB, Java, or Python preferred.
• Hands-on experience with Alteryx Designer, Alteryx Server, and associated tools.
• Solid working knowledge of Windows OS.
• Experience with RPA is preferred.
• Working knowledge of root cause analysis.
• Strong analytical, problem-solving, and troubleshooting abilities, with the ability to apply complex technical solutions to business problems.
• Strong verbal and written communication and interpersonal skills.
• Ability to manage multiple projects simultaneously, prioritize based on requirements, and meet deadlines.

A key member of the Customer Operations Business Process team, the Business Process Analyst coordinates governance activities and virtual team capacity across Blueprints and Knowledge Management platforms serving Bell Canada, Bell Mobility, and Bell Aliant. Collaborating across Customer Care, Technical Support, Collections, and Sales lines of business, this role ensures agent-facing content quality, cycle time performance, and data-informed process recommendations that improve the customer experience ecosystem.

Functions

• Develop strategies and tools to track and monitor team efficiency and capacity.
• Identify issues and build action plans to improve cycle time and team productivity.
• Build, maintain, and communicate quality and productivity scorecards.
• Negotiate and oversee team roadmap and implementation strategy, including resource management.
• Act as a single point of contact for all requests for content changes impacting agent-facing knowledge platforms, including Blueprints and Knowledge Management systems.
• Develop and sustain virtual partnerships with contacts at all levels across multiple lines of business to jointly design knowledge base solutions for use across Customer Operations.
• Ensure Blueprints and Knowledge Management systems are correctly used and maintained by authoring teams, applying key learnings to optimize content and maintain process alignment across multiple groups.
• Actively participate in project activities, including determining requirements, adapting processes, and testing.
• Extract and manipulate raw data from various sources and tools, interpret findings, and make recommendations.

Requirements

• Prior experience with workflow or project management software, such as Jira or Asana.
• Knowledge of BPI authoring tools and processes.
• Project management, knowledge management, and workforce management experience.
• Understanding of knowledge base and call center metrics.
• Strong organizational, planning, and time management skills, with the ability to make decisions and prioritize work.
• Proven ability to manage business relationships with peers across departments and levels of management and to develop and influence others to implement creative solutions for complex business issues.
• Proficiency in Word, Excel, Outlook, and web applications.

As the Business Process Analyst, this role leads process reviews, ERP system optimization, and SOP development across operations and functional teams at Second Harvest Foodbank. The Operations and IT departments rely on this work to meet strategic goals for production and delivery outcomes through root cause analysis, user acceptance testing, and cross-functional project management.

Accountabilities

• Evaluate business processes while anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Lead ongoing reviews of business processes and develop optimization strategies.
• Collaborate with the Director of IT to evaluate and implement process and IT advancements to automate and modernize systems.
• Perform requirements analysis and effectively document and communicate insights and plans to cross-functional team members and management.
• Provide leadership, training, coaching, and guidance to team members.
• Analyze resources to determine cost efficiency and ensure solutions meet business needs and requirements.
• Perform user acceptance testing and manage projects by developing project plans and monitoring performance.
• Update, implement, and maintain standard operating procedures.
• Prioritize initiatives, manage competing resources, and monitor deliverables to ensure timely project completion.
• Serve as a liaison between stakeholders and users, and act as project lead for Annual Physical Inventory.

Education & Experience

• Bachelor's degree in Supply Chain Management or a related field combined with applicable coursework, training, and experience.
• Three years of experience in an administrative or analytical role using an ERP system and/or MS Office Suite.
• Two years of experience with NAV or another related ERP platform processing transactions.
• Experience with Tableau or other data visualization tools is desired.
• Experience with food distribution is preferred.
• Knowledge and experience with a SQL-based ERP system.
• Advanced knowledge of Microsoft Office Suite, including advanced experience with Excel.
• Ability to extract and analyze data through SQL or similar queries.

The Business Process Analyst shapes automation design and RPA solution delivery within the Finance Department of Hackensack Meridian Health, supporting agile-driven projects that reduce manual processes across the organization. Reporting to Finance leadership, the Business Process Analyst builds and maintains UiPath, Blue Prism, or Automation Anywhere solutions while partnering with the Business Intelligence team on financial dashboards and reporting tools.

Operational Focus

• Review, understand, and document finance processes.
• Assess areas for process enhancement through automation, including robotic technology and additional software solutions.
• Document, design, build, and support RPA and other automation solutions using an agile methodology.
• Assess automation opportunities, perform due diligence, and arrive at optimal solutions considering IT security, audit policies, user authorization processes, and existing application landscape.
• Provide ongoing operational RPA and automation support, including upgrades, bug and defect fixes, and performance tuning.
• Assist with UAT processes, including coordinating technical aspects such as test environments and test data availability.
• Anticipate, identify, track, and resolve technical issues and risks affecting implementation.
• Partner with the Business Intelligence team on the development of financial dashboards and reporting tools.
• Act as a liaison for on-site staff and provide support for systems conversions, upgrades, and standardization of financial system platforms.
• Interact directly with senior finance leadership on specific assigned duties.

Professional Experience

• Bachelor's degree in Information Systems, Computer Science, Data Analytics, or a related discipline.
• Minimum 1 year of experience with Robotic Process Automation (RPA), process improvement, and/or lean methodologies.
• Experience in designing and developing data integration and workflow solutions.
• Proficiency in RPA software, such as UiPath, Blue Prism, or Automation Anywhere.
• Strong SQL skills, including the ability to write well-tuned queries and complex stored procedures.
• Expert proficiency in Microsoft Office, particularly Excel and Visio, with knowledge of VBA/macros as a plus.
• Understanding of API functionality, including REST and SOAP web services.
• Understanding of various data file formats, including JSON, CSV, XML, XSD, and XSLT.
• Excellent written and verbal communication skills with strong interpersonal and problem-solving skills.

Business Process Analyst produces financial systems analysis and process improvement solutions across Accounting, Billing, Accounts Receivable, Accounts Payable, and Payroll functions using Oracle Cloud, Tableau, and Snowflake. Success in the position means partnering with Finance and IT teams to deliver scalable, Agile-aligned solutions that ensure quality assurance, internal controls compliance, and data-driven decision-making across the Financial Systems department.

Key Deliverables

• Support Finance and Accounting functions, including report modification, access, troubleshooting, and process monitoring across Oracle Cloud, Tableau, Snowflake, and other financially impactful systems.
• Communicate effectively on the status of critical issues to manage expectations and enable other functional areas to plan.
• Map out business processes across all accounting functions, assisting with requirements, design, and execution of solutions.
• Assist in configuration, building, and prototyping solutions as assigned.
• Facilitate end-to-end project planning and execution.
• Partner with business teams to solve manual problems with scalable solutions.
• Work in an Agile framework to support delivery of large-scale projects within the Financial Systems department.
• Plan and implement quality assurance for processes across finance.
• Lead discovery on complex business processes and document findings to identify opportunities.
• Assist with the implementation of new systems and tools.
• Establish, monitor, and enforce appropriate policies, procedures, and internal controls to protect assets, ensure legal compliance, and minimize risk.
• Proactively communicate plans, progress, results, and needs to leadership and key stakeholders.

Position Requirements

• Bachelor's degree.
• Excellent SQL experience.
• 2+ years of experience in a Business Process Analyst or equivalent role.
• Strong knowledge and experience with multiple systems in a high-transactional business environment.
• Deep understanding of financial concepts, common accounting practices, and system solutioning.
• Proven ability to prioritize and deliver on time.
• JavaScript or Google Apps Scripting language is preferred.
• Exposure to business system tools, including Periscope, Tableau, Oracle Financials, and Jira.
• Highly effective written and verbal communication skills.
• Ability to coordinate with cross-functional teams, troubleshoot problems, and recommend solutions.

The Business Process Analyst delivers functional requirements, process documentation, and user support across D365/AX Financial Management, Expense, Payroll, and Project Accounting modules in a multinational environment. Reporting to project and business leadership, the Business Process Analyst develops customer relationships, evaluates software solutions, and manages day-to-day issue resolution to ensure business solutions remain aligned with user needs.

Day-to-Day Responsibilities

• Develop and maintain effective customer and user relationships.
• Develop business process descriptions and data flow documentation.
• Evaluate potential software solutions to determine alignment with business requirements.
• Document functional requirements and business process documentation according to established standards.
• Validate business processes with business users of solutions.
• Contribute to project management activities using Kanban methodologies.
• Respond to, research, and resolve customer requests and software defects.

Qualifications & Experience

• Bachelor's degree in accounting, finance, or an equivalent field.
• CPA or equivalent designation.
• 5+ years of experience in configuring and managing D365/AX, particularly in Financial Management, Expense Management, Payroll, Project Management, and Project Accounting modules.
• Experience with Dynamics 365 for Sales/Operations and functional understanding of Microsoft Dynamics migration, integration, and customization.
• Experience with business process analysis and efficiency improvement, including requirements gathering and documenting.
• Experience in a multinational business environment
• Strong functional knowledge of finance, including general ledger, accounts payable, accounts receivable, fixed assets, multi-company management, and multi-currency management.
• Knowledge of budgeting, project budgeting, project management, and project accounting.
• Knowledge of Finance Reporting Tools, including Management Reporter.
• Knowledge of inventory and manufacturing costing and accounting.
• Bilingual in French and English.
• Superior communication, negotiation, and interpersonal skills.

Embedded within the PMO team, the Business Process Analyst refines process documentation, workflow analysis, and stakeholder engagement practices across complex projects for clients ranging from C-suite to developer audiences. Working closely with SMEs, process owners, and department managers, this role builds a business process database and delivers end-to-end training materials that drive efficiency improvements and support organizational change.

Areas of Ownership

• Partner with stakeholders and teams throughout the organization and with clients to identify, document, and analyze core business processes and workflows.
• Facilitate workshops with SMEs, including process owners and department managers, to document existing business processes.
• Identify areas for improvement or increased efficiency and communicate findings to leadership.
• Maintain a business process database, ensuring accurate documentation of existing processes, process maps, and workflows, and capturing all updates and changes.
• Identify and document potential issues and risks and proactively share findings with relevant parties.
• Suggest projects and enhancements based on process documentation, discovery, and workshops.
• Analyze and document dependencies between new and existing processes and identify opportunities for improvement.
• Develop and deliver end-to-end process training materials to support business needs.

Background & Experience

• At least 3–5 years of experience as a Business Analyst on large and complex projects.
• Experience facilitating workshops and focus groups.
• Experience developing business requirements and instructional and procedural documentation and presentations.
• Knowledge of Lean principles and expert knowledge of UML.
• High level of competence with MS Office, MS Visio, or other enterprise BPA/BPM tools.
• Strong skills in process mapping and business process reengineering.
• Strong analytical skills with a demonstrated ability to analyze business processes and workflows extensively.
• Strong business and client engagement skills.

Reporting to the Case Practices Lead, the Business Process Analyst advances process maps, gap analysis documentation, and operational workflows within the workers' compensation and insurance sector, supporting policy and systems development through workshop facilitation. Partnering with business and legal stakeholders, this role drives continuous improvement delivery and ensures all process artefacts maintain confidentiality, regulatory compliance, and alignment with commercial objectives.

Role Responsibilities

• Identify risks, issues, and successes as opportunities for more efficient or customer-centric process improvement.
• Develop and maintain strong relationships with the business and supporting areas, both internally and externally, and communicate changes and feedback collaboratively.
• Develop applicable business artefacts, including process maps, business processes and procedures, user stories, process performance frameworks, gap analysis documentation, process architecture, and high-level timelines.
• Lead workshops for the development of processes, policy, or systems as required.
• Work with the Case Practices Lead and team to support the delivery of processes and procedures.
• Observe the principles of diplomacy and confidentiality in relation to all material handled, adhering to legislation and protocols regarding record keeping and privacy.
• Develop the operational workflow and operating rhythm of processes.

Minimum Qualifications

• Circa 4 years of experience in business process analysis and/or a continuous improvement role.
• Experience in balancing commercial objectives with regulatory requirements.
• Experience in workers' compensation or the ability to develop a strong understanding of the relevant business context.
• Extensive experience in the insurance industry, especially around workers' insurance, is highly regarded.
• Extensive experience in business process mapping, continuous improvement, gap analysis, and continuous improvement delivery models.
• Experience in business analysis, process design, process optimisation, process mapping, and procedure writing.
• Experience using Visio for process mapping, with experience using Mavim regarded favorably.
• Highly developed strategic, analytical, written, and verbal communication skills.
• High level of autonomy in meeting timeframes and expectations.

The Business Process Analyst guides process reviews, workflow documentation, and performance metrics reporting across complex Navy programs and government contractor environments. The program management and operational leadership teams rely on this work to identify automation opportunities, increase system effectiveness, and deliver short- and long-term improvement solutions aligned with organizational strategy.

Job Functions

• Review, analyze, and evaluate business processes and workflows to determine opportunities for improvement or automation.
• Facilitate process workshops and document information using process maps and organizational requirements documents.
• Analyze and evaluate complex programs or portfolios of programs.
• Develop, report on, and analyze performance metrics and programmatic documents.
• Recommend short-term and long-term solutions to increase the efficiency and effectiveness of systems and programs.
• Monitor and measure user feedback and process performance in alignment with organizational strategy and objectives.

Knowledge Skills & Abilities

• Minimum 5 years of experience in a business-related field.
• Knowledge of program management and project planning.
• Strong working knowledge of large, complex Navy environments.
• Demonstrated ability to plan, develop reports, and analyze complex aspects of project management.
• Strong leadership skills with the ability to manage complex schedules.
• Strong written and oral communication skills.
• Proficiency in MS Office Suite.
• Self-motivated with a high degree of initiative and the ability to work independently.

The Business Process Analyst creates process documentation, diagnostic assessments, and Lean-based improvement designs across functions in a multinational organisation, supporting workshops and stakeholder implementation from a foundation of established process management methodologies. Reporting to operations and business leadership, the Business Process Analyst executes compliance analysis, process coaching, and governance activities that embed new ways of working and drive measurable change across the organisation.

What You'll Do

• Determine and evaluate the current state of business processes by analyzing information gathered from multiple sources.
• Diagnose existing processes and design improved ones by applying appropriate methodologies, such as Lean.
• Elicit inputs for process design using interviews, workshops, scenarios, and document analysis.
• Create process documentation, workflows, guidelines, summaries, and process training packs to facilitate stakeholder discussions and support implementation.
• Identify and escalate issues and risks and participate in problem resolution.
• Consolidate data and provide process compliance analysis for management review.
• Provide process coaching to team members as required.

Experience & Qualifications

• Bachelor's degree or above in business, operations management, computer science, statistics, or a related discipline.
• Lean, Six Sigma, or Business Process Management certification.
• At least 4 years of experience in business process management across functions in a multinational organisation.
• Experience in embedding new processes and driving change in the business.
• Proven track record in process design, development, and governance using established methodologies, including running workshops with stakeholders across functions.
• Ability to resolve obstacles effectively, whether analytically or creatively.
• Excellent English writing skills and the ability to communicate effectively with people at all levels within an organisation.