BUSINESS PROCESS CONSULTANT JOB DESCRIPTION

Process failures in large organizations rarely announce themselves. They accumulate: duplicated handoffs, misaligned systems, governance gaps that widen until a transformation program stalls. The Business Process Architect exists to surface those gaps before they become crises, applying structured BPM frameworks to design future-state processes across complex, cross-functional environments. Unlike an Enterprise Architect who focuses on system topology or a Business Analyst who scopes individual requirements, this role owns the organization's process model itself, its standards, its hierarchy, and its continuous improvement roadmap. Accountability spans from BPMN-compliant documentation through executive-level process governance.

As the Business Process Architect, you are accountable for designing, governing, and continuously improving the enterprise-wide process architecture that connects business strategy to operational execution. You work across business functions, reporting to enterprise architecture or transformation leadership, with direct engagement spanning process owners, IT solution architects, and C-suite sponsors.

Career Impact: Mastery of BPM governance and process modeling at enterprise scale, including frameworks such as CBPA, Lean Six Sigma, and BPMN, is among the most portable and durable competencies in transformation-focused careers.

Business Impact: The processes this role defines and governs determine how efficiently cross-functional programs execute, how quickly organizations detect performance drift, and whether transformation investments realize their projected ROI.

Growth Opportunity: From this seat, the natural trajectory runs toward Head of Business Architecture or VP of Enterprise Architecture, particularly as experience deepens across Order-to-Cash, Procure-to-Pay, and Hire-to-Retire value streams.

• Lead enterprise-wide process design and re-engineering initiatives across cross-functional value streams to deliver measurable transformation outcomes.
• Facilitate workshops with business stakeholders to define current-state processes and develop future-state models aligned to strategic objectives.
• Own the enterprise process library, governing standards, taxonomy, and model changes in partnership with process owners and tower leads.
• Define and implement process governance frameworks, including maturity assessments, KPI structures, and continuous improvement cycles.
• Conduct root cause analysis and develop business cases for proposed process and technology changes, including cost and risk estimates.
• Collaborate with solution architects and IT delivery teams to translate approved process designs into implementable system requirements.
• Mentor business analysts and process modelers in BPM methodology, modeling standards, and documentation practices.
• Monitor process performance against defined KPIs and coordinate remediation plans where compliance or efficiency gaps are identified.

• Bachelor's degree in Business Administration, Engineering, Information Systems, or equivalent work experience.
• 7 or more years of business process architecture, process improvement, or business transformation experience, with exposure to enterprise-scale programs.
• Demonstrated competency in business process modeling and notation standards, with experience producing process maps and governance documentation.
• Experience leading cross-functional workshops, facilitating stakeholder alignment, and presenting recommendations to executive audiences.
• Working knowledge of process improvement methodologies, including Lean, Six Sigma, or DMAIC frameworks.
• Ability to identify interdependencies across business processes and translate findings into actionable improvement roadmaps.
• Strong written and verbal communication skills, with the ability to convey complex process concepts to both technical and non-technical stakeholders.
• Experience managing multiple concurrent projects in ambiguous, matrixed organizational environments.

• Certification in business process management, such as CBPA, CBPP, or Lean Six Sigma Green Belt or Black Belt.
• Experience with Agile delivery methods, including participation in Scrum ceremonies and iterative process design cycles.
• Exposure to enterprise-wide process frameworks such as Order-to-Cash, Procure-to-Pay, or Hire-to-Retire value streams.
• Familiarity with intelligent automation assessment and the application of RPA or low-code platforms to process redesign opportunities.

• Process library coverage rate, measuring the percentage of enterprise value streams fully documented to governance standards.
• Workshop-to-approval cycle time, tracking how quickly facilitated process designs reach stakeholder sign-off.
• Process maturity index score, benchmarked against industry standards on a periodic assessment cadence.
• Number of active remediation plans resolved within agreed timelines, reflecting governance follow-through.
• Business case accuracy rate, comparing projected versus realized efficiency and cost outcomes across completed initiatives.
• Typical tools: process modeling platforms (commonly ARIS, Signavio, or Visio); BPM governance suites (commonly BlueWorks Live or Orbus iServer).

• Base Salary Range: $120,000 to $165,000 annually, depending on seniority and location
• Bonus: 10% to 20% annual performance bonus, tied to program delivery outcomes
• Equity: stock options or RSUs common at senior levels in technology-forward organizations
• Health Benefits: medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 22 days annually, plus public holidays
• Common Perks: professional certification reimbursement, conference attendance, flexible or hybrid work arrangements

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required; candidates must be eligible to work without employer sponsorship unless otherwise stated. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available for individuals with disabilities throughout the application and employment process. A background check, which may include verification of education, employment history, and criminal record, is a condition of employment.

The Business Process Consultant delivers end-to-end client engagements spanning financial and operational analysis, process mapping, and implementation support across diverse business environments. Embedded within PRO's consulting practice, this role works alongside client project teams and senior stakeholders to identify improvement opportunities, execute roadmaps, and advance new business development initiatives.

Key Responsibilities

• Work on client project teams to identify client needs, develop as-is and future state roadmaps, and execute implementation plans to achieve financial and operational results.
• Conduct data analysis to establish financial and operational improvement opportunities.
• Develop data-driven process result scenario simulations from analytical findings.
• Carry out research and data collection to understand client organizations.
• Interview employees, management teams, and other stakeholders.
• Run focus groups and facilitate process mapping workshops.
• Identify business process issues and form hypotheses and solutions.
• Map end-to-end processes.
• Research benchmark data and operational metrics.
• Present findings and recommendations to clients.
• Implement recommended solutions alongside client teams.
• Follow up on client deliverables and key milestones to ensure timely project execution.
• Assist in the preparation of business proposals and presentations.
• Support firm activity in new business development, intellectual property development, and other internal initiatives.

Required Qualifications

• Bachelor's degree in Business Administration or equivalent.
• Experience collecting and analyzing business data, including operations, cost accounting, budgeting, decision support, productivity, logistics, and inventory.
• Experience supporting project management plans.
• Lean Six Sigma experience or knowledge is a plus.
• Proficiency in Excel, PowerPoint, and Word; experience with MS Project and Visio.
• Proven ability to work creatively and analytically in a problem-solving environment and contribute effectively in a team-oriented environment.
• Strong interpersonal skills and crisp, insightful writing for executive and C-suite audiences.
• Ability to integrate seamlessly into client environments.

Embedded within a cross-functional operations environment, the Business Process Consultant owns delivery of short- and long-term strategic projects by analyzing processes, data, and systems to identify improvement opportunities across PDM and Eligibility functions. Working closely with operational team members, development, automation, and operations teams, this role builds metrics, deploys change management plans, and drives sustained process performance improvements that support measurable gains in quality, cost, and time.

Core Functions

• Liaise with development, automation, and operations teams and other business partners to own delivery of short-term and long-term strategic projects.
• Identify critical-to-quality metrics and support operationalization of monitoring and management to deliver improved process performance.
• Analyze processes, data, and systems to identify improvement opportunities and make recommendations.
• Assist with the analysis and preparation of recommendations to drive greater productivity, reduce waste, or eliminate duplication.
• Work with operational team members to understand processes, root causes, and outcomes.
• Create metrics and audit processes to ensure established goals are met and process improvements are sustained.
• Create effective visual materials and presentations that represent the impact of process improvements on quality, cost, and time.
• Develop and maintain work plans, time schedules, project task lists, and status reports.
• Provide direction, guidance, and support to project team members, including explaining business requirements documents and process flows.
• Define, track, and monitor key success measures associated with projects.
• Deploy and support change management and appropriate training plans.

Qualifications & Experience

• Bachelor's degree or equivalent experience.
• 3+ years of experience in the healthcare field.
• Experience in process improvement, design and redesign, and implementation of permanent and continuous corrective actions.
• Deep process understanding in PDM and Eligibility processes.
• Proven leadership skills, including mobilizing and leading cross-functional teams.
• Excellent interpersonal and organizational skills.
• Ability to motivate teams under stringent timelines.
• Ability to work independently.

Reporting to senior executives and business unit managers, the Business Process Consultant leads cross-functional teams through Six Sigma projects, financial reviews, and process improvement initiatives to deliver incremental revenue, cost reductions, and improved customer satisfaction. Partnering with customers, staff, and management at all levels, this role coaches Green Belt candidates, monitors initiative results, and shapes cultural change focused on business and customer success.

Primary Duties

• Provide business partnership to senior executives and business unit managers, including financial reviews, business case development, and strategic project identification.
• Manage tactical and strategic projects across various business areas to deliver incremental revenue, cost reductions, working capital optimization, and improved customer satisfaction.
• Act as a change agent driving cultural change focused on business and customer success.
• Support the identification and evaluation of risk areas to identify process improvement opportunities.
• Lead teams in conducting meetings, interviews, document reviews, surveys, reports, project plans, and Six Sigma projects, and coach functional areas to meet business process and financial metrics.
• Monitor and communicate the results of process improvement projects and initiatives to management and executive leadership.
• Develop and maintain productive relationships with customers, staff, and management through individual contacts and group meetings.
• Recruit and coach business partners in the Green Belt Program.

Skills & Qualifications

• Degree or equivalent, with typically 4+ years of relevant experience.
• PMP certification is a plus.
• Six Sigma experience with tools and methodologies including DMAIC, Lean, Kaizen, and Workout.
• Project management training and experience.
• Financial acumen, including the ability to calculate cost-benefit analysis and ROI, understand EBIT, and interpret P&L statements.
• Data analysis skills, including interpretation, analysis, and evaluation of reports.
• Strong statistical analysis skills, data visualization in Power BI or Tableau.
• Proficiency in Microsoft Office, including Word, Excel, Access, PowerPoint, and Visio.
• Excellent communication, interpersonal, relationship-building, and leadership skills.
• Problem-solving, decision-making, and organizational skills with the ability to handle multiple responsibilities and projects to successful completion.

Sitting at the intersection of business strategy and digital transformation, the Business Process Consultant shapes innovative solutions for customers in the Travel and Transportation industry by developing strategic roadmaps, evaluating digital business scenarios, and advising on SAP system landscapes, including S/4HANA and BRIM. Operating across leading-edge prototypes and large transformation initiatives, this role builds the cloud portfolio and strengthens brand image by orchestrating the full SAP portfolio as a trusted advisor at the CxO level.

Duties

• Develop and realize business and IT strategies within the Travel and Transportation industries.
• Create and evaluate innovative digital business scenarios to help customers compete in the digital economy.
• Prepare investment decisions based on business case examinations and transform classical business models to agile models.
• Support strategic customers and large transformation initiatives.
• Solve business and IT-related issues for customers in the Travel and Transportation industry.
• Advise customers on the journey toward the Intelligent Enterprise.
• Develop strategic roadmaps and value propositions for SAP system landscapes in line with the Digital Business Framework.
• Work on leading-edge prototypes for latest SAP product developments, including Machine Learning, Conversational AI, and Predictive Analytics.
• Build the new cloud portfolio for Travel and Transportation industry solutions.
• Strengthen brand image by positioning and orchestrating the full SAP portfolio with subject matter experts, acting as a trusted advisor to customers.

Requirements

• Solid knowledge of SAP solutions, including S/4HANA, SAP TM, and BRIM, and how they support business transformation.
• Practical knowledge and experience in the Travel and Transportation industry.
• Proven track record of successful consulting or services and solutions sales.
• Strong relationship-building skills at every level of the organization, with the ability to motivate and influence others.
• Excellent interpersonal skills with the ability to build trusted relationships quickly, including at CxO level.
• Excellent German language skills and very good English language skills.
• Cloud mindset to support new SAP strategy.

A key member of the client-facing consulting team, the Business Process Consultant builds strategic client roadmaps and leads clients through full utilization of ServiceNow capabilities to deliver repeatable, industry-leading business outcome solutions. Collaborating across account executives, client business teams, and executive stakeholders, this role facilitates requirements-gathering workshops, designs reusable process documentation, and supports presales activities to drive client value.

Functions

• Design and develop business outcome solutions based on industry-leading practices that are repeatable.
• Develop strategic client roadmaps and lead clients through full utilization of ServiceNow capabilities to provide value.
• Form partnerships with client business teams to deeply understand their business needs.
• Conduct workshops and facilitate customer understanding of system functionality while ensuring team understanding of requirements.
• Contribute collaboratively through information sharing and cooperation.
• Design and develop repeatable processes, procedures, documentation, and workshop materials for use in client-facing activities.
• Aid account executives as a subject matter specialist during presales processes as required.

Experience & Qualifications

• Six Sigma or Lean Six Sigma Black Belt, PMP Certificate, or ITIL Expert Certificate is an asset.
• ServiceNow experience is an asset.
• Management consulting experience.
• Experience facilitating requirements-gathering sessions and working with executive leaders and C-suite stakeholders.
• Process modeling, process design, service costing, and organizational design experience.
• Solid presentation, facilitation, interview, and workshop skills.
• Strong interpersonal, negotiation, and conflict-management skills.
• Ability to work on multiple projects simultaneously under tight deadlines, navigate ambiguity, and simplify complex situations.
• Advanced writing, verbal, and presentation skills, with flexibility and adaptability in ambiguous situations.

Effective finance shared services transformation depends on the Senior Business Process Consultant, who leads the process design phase, standardizes and optimizes workflows, and manages multicultural teams ahead of the transition to a financial shared services center. Based within client engagements spanning financial management disciplines and ERP-enabled operations, this role builds productive stakeholder relationships and develops innovative approaches that help clients achieve their goals.

Leadership Responsibilities

• Support the process design phase before transitioning to a financial shared services center.
• Standardize, optimize, and create process workflows.
• Develop methodologies to efficiently manage operations.
• Manage multicultural teams and support team development and growth.
• Manage stakeholder relationships.
• Engage with clients to understand their business and help them achieve their goals.

Technical Qualifications

• Bachelor's or master's degree in Business Administration, Economics, or a similar field.
• 3–5 years of relevant experience leading analysis and development of recommendations related to finance process improvement and operations.
• Knowledge of financial management disciplines and processes.
• Familiarity with enabling technologies such as ERP, IFRS solutions, Robotic Process Automation, and performance management tools.
• Fluency in English and at least one of German, Italian, French, Dutch, or a Nordic language.
• Ability to develop and communicate new ideas and conceptualize innovative approaches and solutions.

As the Business Process Consultant, this role leads and coaches cross-functional project teams through end-to-end process improvement initiatives, applying Lean and Six Sigma methodologies to revenue cycle operations within a healthcare provider or integrated healthcare system. The revenue cycle management function relies on this work to define and evaluate performance metrics, measure post-implementation success, and drive change management activities that align improvement initiatives with business objectives.

Accountabilities

• Gather and analyze data relevant to processes, define data requirements, and obtain customer agreements.
• Review and provide feedback on the work of less senior analysts and consultants.
• Design complex processes, ensure process mapping is complete, and define standards and methods.
• Interview stakeholders and process owners to define processes.
• Determine process recommendation documents, including presentations, process maps, supporting metrics, business requirements, and related impact analyses.
• Apply Lean and Six Sigma concepts and techniques to process improvement initiatives, and share accountability for the realization of results with process owners.
• Present recommendations to stakeholders and process owners.
• Define, develop, and evaluate performance metrics to establish process success, working with multiple stakeholders to ensure cohesive and reachable measures of success.
• Review data post-implementation to measure success and participate in defining standards of improvement.
• Participate in and lead change management activities, engaging leadership and stakeholders to obtain support and buy-in for changes.
• Partner with management, project champions, and process owners to align improvement initiatives with business objectives.
• Serve as a technical and professional coach to team members, providing ongoing coaching to develop skills and capabilities.

Education & Experience

• Bachelor's degree required.
• Lean/Six Sigma Black Belt certification preferred.
• 4 years of experience in a directly related field.
• Minimum 4 years of process improvement, management consulting, change management, or related business experience with broad knowledge of process improvement methodologies.
• Healthcare or insurance experience preferred.
• Minimum 9 years of process and/or project management, consulting, or related business experience.
• Expertise in healthcare provider or integrated healthcare system revenue cycle operational processes and systems.
• Detailed knowledge of KP HealthConnect and proficiency with EPIC in the context of revenue cycle operations.
• Ability to work in a Labor/Management Partnership environment.

Business Process Consultant executes end-to-end process discovery, analysis, and future-state design engagements by facilitating remote and on-site workshops with client personnel and proposing appropriate automation technologies, including process mining and robotic process automation. Success in the position means delivering functional and business requirements workshops, maintaining current knowledge of execution management and low-code solutions, and ensuring client buy-in through documented benefits analysis and agreed action plans.

Activities

• Facilitate remote and on-site workshops with client personnel and stakeholders for process discovery, pain-point identification, improvement option generation, and client buy-in.
• Discover and document current business processes and capture current process performance measurements.
• Analyze process performance and identify improvement and optimization opportunities.
• Design and document future-state business processes incorporating optimizations and improvements.
• Propose appropriate process automation and measurement technologies, including process mining, execution management systems, robotic process automation, and low-code solutions.
• Design and deliver functional and business requirements-gathering workshops, and develop and evaluate potential future operating models including business processes and organization design.
• Ensure engagement of key client personnel and buy-in to proposed solutions, including documenting benefits analysis and agreeing on action plans throughout the process.
• Maintain up-to-date knowledge and understanding of relevant process automation and measurement technologies.

Position Requirements

• Master's degree (2.1 or higher) or first-class primary degree in a digital discipline, business, or management.
• QQI Level 7 or higher qualification in an operational excellence discipline (Lean or Lean Six Sigma), or IASSC or CSSC green-belt qualification, ideally.
• Minimum 3 years of experience in a similar role as a business analyst, process analyst, or similar.
• Experience documenting processes (as-is and to-be), including improvement recommendations, reports, and action plans.
• Experience with workshop facilitation, including brainstorming, design thinking, or similar techniques.
• Proficiency in Microsoft Office products, including Word, Excel, Visio, and PowerPoint.
• Strong written and verbal communication skills, including fluent English.
• Strong analytical ability, sound decision-making skills, and great interpersonal and problem-solving skills.
• Proven ability to work both independently and in a team environment with changing priorities.
• Ability to work collaboratively across disciplines, including project managers, change managers, enterprise architects, development teams, and solution providers.

The Business Process Consultant leads end-to-end process analysis and documentation engagements, modeling business process diagrams using BPMN methodology and preparing as-is and to-be documentation, gap analyses, and training materials for client stakeholders. Reporting to project leadership and serving as a trusted advisor to key clients, this role builds and maintains live process databases and shapes client understanding of business objectives beyond what is explicitly stated.

Operational Focus

• Analyze client operations and processes to identify pain points, gaps, inefficiencies, and unmet business needs.
• Model business process diagrams using BPMN methodology, draft standard operating procedures, and validate them with key stakeholders.
• Prepare as-is and to-be end-to-end process documentation, status reports, impact assessments, and training materials.
• Perform detailed gap analysis.
• Elicit and analyze technical requirements and user stories to ensure development of consistent end-to-end solutions.
• Build and maintain live process databases as a central repository of reusable process artifacts, and provide support and training to business users for navigating the process library.
• Serve as a trusted advisor to key clients, understanding their business objectives and motivations beyond what is explicitly stated.

Knowledge Skills & Abilities

• Strong first degree, ideally with emphasis in business administration, management, computer science, or information systems.
• Operational expertise using process modeling tools, including Signavio, Lucidchart, Avio, and Blueworks Live.
• Practical experience in Operational Excellence, Business Process Optimization, and Lean Six Sigma projects is a strong plus.
• Competency in business process framework and standards awareness, including mapping in accordance with BPMN standards and knowledge of Lean principles and techniques.
• Fluency in written and spoken business English.
• Strong analytical and problem-solving skills, particularly those demonstrated through business analysis, data analysis, business change, or IT delivery.
• Proficiency in office applications, business software, and collaboration technologies.
• Excellent communication and presentation skills with a track record of effective teamwork.

Embedded within a global supply chain operations environment, the Business Process Consultant delivers first-line support, system-related project management, and consultancy to end users and management on complex supply chain topics including master data and SAP-based planning systems. Working closely with cross-functional, virtual, and international teams, this role translates business requirements into functional system specifications and drives master data process improvements to ensure data consistency and accuracy across supporting systems.

Key Deliverables

• Provide first-line support to end users in supply chain systems.
• Ensure continuous service of operational systems and associated applications.
• Train the user community to operate and optimize the use of processes, procedures, and supporting systems.
• Drive and support system-related projects and improvements, and integrate them into global or local procedures.
• Translate business requirements into procedures, processes, or functional system specifications, and put them forward through the change control and implementation process.
• Represent the business in supply chain management projects in relation to systems and processes as defined in the agreed roadmap or by local management.
• Provide consultancy to end users and management on complex supply chain topics.
• Provide the user community with system tools and processes to continuously monitor data consistency and accuracy.
• Drive improvements to ensure effective and efficient master data processes and high-quality master data within supporting systems.

Professional Experience

• Bachelor's or master's degree in Industrial Engineering, Operations Research, Logistics, or equivalent qualification.
• APICS CPIM/CIRM certification is a plus.
• 2–5 years of proven results in Order Fulfilment, Supply Chain, or Business Planning, IT, and/or Sales and Planning roles.
• 5 years of experience in a business environment.
• Industry experience in Semiconductors with an outstanding supply chain network and business understanding.
• Deep knowledge of SAP (SD/MM/PP) and Advanced Planning systems, including S&OP and Supply Chain concepts.
• Project management experience and knowledge of project management methodology, with PRINCE2 preferred.
• Continuous improvement mindset with experience in Lean Sigma methods preferred.
• Fluency in English.
• Excellent communication, presentation, and analytical skills.
• Ability to analyze situations, formulate improvement proposals, gain acceptance, and drive realization.
• Ability to work in cross-functional, virtual, and international teams, and to learn and grasp system concepts, functionality, and business processes quickly.

Reporting to senior leadership, the Business Process Consultant shapes productivity and cost-saving strategies for Retail Sales Operations by collecting and analyzing operational metrics and leading process improvement, automation, and outsourcing initiatives. Partnering with cross-functional stakeholders at all levels, this role serves as a subject matter expert for sales processes, drives change through data analysis and tracking systems, and communicates results clearly to support leadership decisions.

Areas of Ownership

• Utilize industry and technical knowledge, stakeholder input, and financial and operational analysis to identify productivity and cost-saving opportunities, including prioritization of simultaneous workflow duties, automation, and outsourcing.
• Identify continuous improvement needs for department functions, determine the scope of each project, ensure resources and execution, and conduct effectiveness reviews.
• Direct efforts to ensure functions operate on the most effective, accurate, and timely basis, and implement tracking, data analysis, reporting, and process improvement initiatives.
• Establish productivity measurements and track metrics for the department.
• Work cross-functionally to drive change and develop strong internal and external relationships with stakeholders.
• Complete regular and ad hoc data collection and analysis, and summarize results into clear written communications for leadership review.
• Investigate and coordinate external support resources and solutions to support improvement strategies.
• Serve as a key subject matter expert for sales processes within Retail Sales, and follow up and communicate with relevant stakeholders to provide meaningful advice, consultation, and information.

Background & Experience

• Bachelor's degree in business, logistics, industrial engineering, or a related field.
• 6 years of total experience in sales-related roles, including at least 3 years in process improvement or project management.
• Experience in process or operations management, including Lean/Six Sigma, preferred.
• Experience leading and facilitating improvement projects with an understanding of project planning and management.
• Experience in lead generation, lead nurture, and sales enablement.
• Demonstrated ability to structure change management efforts and drive performance improvements.
• Strong analytical, troubleshooting, and decision-making skills with a high level of independent judgment and discretion.
• Strong ability to leverage technology systems to create operational efficiency, with proficiency in data entry, PDF software, Microsoft Word, Excel, and PowerPoint.
• Ability to manage multiple priorities with strong detail orientation and organization, and apply sound judgment in the execution of cross-functional projects.
• Customer service orientation with demonstrated patience and professionalism when interacting with internal and external customers.

Sitting at the intersection of policy, process, and technology, the Business Process Consultant leads large-scale, cross-functional initiatives for a national Medicare operations team by facilitating performance improvement, financial gains, and enhanced compliance across shared services functions including customer service, claims, and enrollment. Operating across a large, matrixed corporate environment, this role builds and organizes work teams, performs detailed data and workflow analysis, and delivers communications at all organizational levels to support effective process improvement implementation.

Role Responsibilities

• Assist with business case development for assigned initiatives to ensure adequate assessment of opportunities, risks, and return on investment.
• Facilitate the optimization of business unit performance by enhancing alignment of policy, process, and technology for current and future business needs.
• Lead large-scale, cross-functional initiatives to drive performance improvement, financial gains, customer satisfaction, and improved compliance.
• Provide policy guidance on assigned initiatives so that end-to-end processes are considered for maximizing effective implementations.
• Organize work teams, drive consensus, and ensure end-to-end policy and process integrity, including identification of participants, establishment of project plans, meeting facilitation, consensus building, recommendation documentation, and implementation oversight.
• Perform detailed analysis of data, workflows, policies, procedures, organization of staff, and skills to execute initiatives and offer potential solutions.
• Support project work using project management software, including Excel, PowerPoint, Visio, and Microsoft Project.
• Lead all levels of staff responsible for initiatives in the department's operating plan to support their success, development, and effective completion and communication of initiatives.
• Assist other project leaders in facilitation, analysis, process mapping, brainstorming, and project management as needed.
• Write and deliver communications to all levels of the organization to ensure support, awareness, and effectiveness of process improvement initiatives.

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Five or more years of related experience in project management, analysis, and/or process improvement.
• Demonstrated experience and skill in project management, facilitation, presentation, and training.
• Experience and knowledge in operations, including call center, claims, and provider data management.
• Healthcare and/or insurance experience.
• Expertise in business requirement gathering, process mapping, gap analysis, and MS Office suite and project management tools.
• Proven ability to work effectively and influence others in a large, complex, and matrixed corporate environment.

A key member of a multi-organizational government consulting team, the Business Process Consultant leads risk assessment, governance design, and compliance program implementation to help a government agency balance risk with opportunity across operations, management, and systems. Collaborating across program managers, agency leadership, and external stakeholders, this role conducts strategic risk testing, oversees multiple work streams, and contributes to business development activities including proposals and thought leadership materials.

Job Functions

• Conduct risk management, planning, identification, analysis, mitigation, monitoring, and control.
• Contribute to and lead the assessment of controls across the entire organization, including operations, management, governance, and systems.
• Contribute to and lead the development and implementation of risk assessment models and risk management mitigation programs.
• Contribute to and lead the identification, assessment, and management of risk inherent in agency business activities.
• Conduct and lead strategic risk-testing and analysis of risk levels associated with key organizational strategies and objectives.
• Lead and oversee multiple work streams.
• Advise on risk-based decisions based on effective risk planning processes.
• Assist with business development activities, including proposals, capture, account teams, white papers, conferences, and thought leadership materials.

What You'll Do

• Bachelor's degree from an accredited college or university in a related field.
• Certified Defense Financial Manager (CDFM), Certified Government Financial Manager (CGFM), or other certification in a related field is required.
• 8 or more years of experience in one or more of the following areas: budgeting, finance, statistics, risk management, process reengineering, internal controls, performance measurement, program and project management, or acquisition.
• Ability to obtain and maintain job-related certifications if no advanced degrees are held.
• Ability to communicate clearly in writing and verbally.
• Ability to work overtime as required, sit in an office environment for extended periods, and travel as required.
• Ability to obtain and maintain firm independence and abide by firm ethics requirements.

End-to-end R&D and clinical solution delivery depends on the Business Process Consultant, who guides complex projects across the SDLC and Agile methodologies within Life Sciences R&D organizations, leveraging knowledge of clinical data management, EDC, CTMS, and statistical computing systems. Serving as a subject matter expert for clinical development solutions, this role independently assesses the current R&D IT environment, builds implementation roadmaps, coaches and mentors teams, and manages cross-functional groups of ten or more people across global offices.

What You'll Do

• Apply problem-solving, data, delivery, functional, and technology expertise for R&D and clinical solutions, including Clinical Data Repository and Statistical Computing Environment.
• Work with internal and client stakeholders to lead complex projects in R&D and clinical functions.
• Oversee overall delivery responsibility for SDLC and Agile projects, including requirement assessment, design, development, validation, deployment, and hyper-care support.
• Guide internal teams and client thinking in driving business case development, user needs assessment workshops, technical solution vision, and implementation planning.
• Leverage knowledge of Life Sciences R&D organizations, data and systems, business processes, and stakeholder types to aid analyses and recommendations for clinical development solutions.
• Independently assess the current R&D IT environment, identify capability gaps, gain business-IT alignment, and build implementation roadmaps.
• Drive methodology and frameworks for solution development across technology, clinical data management, and analytics.
• Coach and mentor teams, and conduct and develop training programs to build capability and share knowledge across project management, requirements gathering, and business process modeling.

Background & Experience

• Bachelor's degree in Engineering, Science, Medicine, or related disciplines.
• Master's degree in Business Administration, Engineering, or Science preferred.
• 6–8 years of relevant consulting or technology industry experience.
• 6+ years using SDLC/Agile or other delivery methodologies.
• 5+ years in Life Sciences R&D, clinical data management, or R&D systems.
• Experience working with clinical systems and data, including EDC, CTMS, IVR, eTMF, ePRO, Lab, CDMS, and OC.
• Experience implementing Clinical Data Warehouses, Repositories, or other R&D and clinical solutions.
• Biostats, Statistical Computing, and Clinical SAS experience preferred.
• Experience with structured and unstructured databases, analytics tools such as R, Python, and SAS, and reporting tools such as Spotfire, Tableau, and SAP.
• Solid knowledge of Clinical Trials processes, stakeholders, and activities.
• Working knowledge of CDISC data standards, including SDTM and ADaM.
• Ability to distill complex concepts into easy-to-understand frameworks and presentations.
• Excellent verbal and written communication, organizational, analytical, innovation, planning, and project management skills.
• Ability to manage large cross-functional teams of 10 or more people, with willingness to travel to global offices as needed.

As the Business Process Consultant, this role supports enterprise-wide healthcare transformation for a government agency by performing analysis, design, development, and implementation of diverse healthcare processes and application systems across program management, data, training, and supply chain functions. The multi-organizational delivery team relies on this work to distill complex information into visual process representations, develop recommendations from root cause analysis, and maintain the highest standards of professionalism in sensitive federal health environments.

Day-to-Day Responsibilities

• Perform management and support of the analysis, design, development, and implementation of diverse enterprise-wide healthcare processes and application systems.
• Create presentation materials for both technical and non-technical audiences.
• Evaluate and update available documentation.
• Provide recommendations for improvements based on root cause analysis.
• Distill information into visual representations of processes and systems.

Qualifications & Experience

• Bachelor's degree from an accredited college or university.
• 6+ years of work experience.
• Experience with federal health clients and health systems and healthcare processes.
• Knowledge and experience using Lean Six Sigma methodologies, with successful completion of at least one Green Belt-type project.
• Ability to quickly grasp complex technical concepts and make them easily understandable, with strong facilitation skills and excellent oral and written communication skills.
• Proficiency with PowerPoint, Excel, and Visio.
• Ability to work independently and in large delivery teams, prioritize workload, and respond to sensitive inquiries with the highest professionalism.

Business Process Consultant delivers gap analysis, future-state process workflows, and data models for R&D division clients in the Pharmaceutical and Biotech sectors, working with business users and managers alongside an internal Zifo support team. The work directly supports strategic projects involving R&D informatics systems such as LIMS and ELN, translating complex pharmaceutical research and development processes into clear system requirements and documentation.

Scope of Work

• Review business processes and systems.
• Evaluate industry trends to identify areas for optimization.
• Develop recommendations and future-state strategy.
• Perform gap analysis, define future-state process workflows, and develop data models.
• Produce and deliver required documents and reports to customers.

Skills & Qualifications

• Bachelor's or master's degree or equivalent in a scientific or healthcare field.
• Experience in R&D informatics systems such as LIMS and ELN.
• Experience with one or more of the following is a plus: Process Development, DMPK, NGS, Ontology and Semantic Web, and Machine Learning.
• Basic understanding of pharmaceutical research, drug discovery and development processes, and biologics workflows.
• Understanding of SDLC (Agile preferred), ITIL concepts, database design, and data modeling concepts.
• Strong written and oral communication skills.

The Business Process Consultant owns coordination and oversight of the Enterprise Blood Management System program, a suite of FDA-regulated 510k Class II medical devices, by managing sustainment activities, developer oversight, risk monitoring, and stakeholder communications. Embedded within a multi-organizational program support team, this role drafts standard operating procedures, monitors project milestones and critical activities, and manages meetings to ensure program efforts remain aligned with established requirements.

Work Activities

• Oversee and coordinate the maintenance and sustainment of EBMS systems.
• Draft documents and standard operating procedures.
• Prepare white papers, standard operating procedures, plans, briefings, and additional materials and documentation.
• Oversee developer activities to ensure work performed is directly aligned with established requirements.
• Monitor the risk management system by identifying, capturing, mitigating, and reporting risks.
• Provide analysis and recommendations to project managers regarding interpretation and clarification of functional requirements.
• Assist with overall management of the medical device program.
• Monitor project milestones and critical activities to support sustainment, upgrade, and adaptation to new stakeholder requirements.
• Manage and facilitate meetings to support program efforts and communicate project status with key stakeholders.

Required Qualifications

• Bachelor's degree.
• 8–10 years of professional experience in a business process or analyst role.
• Background in IT Project Management, Blood Bank knowledge, or Military Health System is preferred.
• Strong integrity and professionalism.
• Ability to operate remotely while maintaining strong communication with leadership.
• Collaborative, positive, and self-starting approach to building strong relationships with clients and teams.

Embedded within a consulting practice serving banking and insurance clients, the Business Process Consultant develops end-to-end requirement analyses, manages implementation processes, and leads customer sub-projects across complex SAP architectures including S/4 HANA, SAP BW, and SAP Analytics products. Working closely with product engineering, pre-sales teams, and client stakeholders, this role analyzes and optimizes technical data model integrations and leads large transformation projects to deliver measurable business outcomes.

Performance Expectations

• Conduct end-to-end analysis of requirements in close interaction with product engineering, pre-sales teams, and customers.
• Analyze and optimize technical integration of data models, and identify complex implementation issues and performance bottlenecks.
• Manage implementation processes.
• Assist in and lead large transformation projects.
• Lead customer sub-projects and projects.

Engineering Responsibilities

• Bachelor's or master's degree in economics, science, technology, or engineering.
• Professional with ideally more than 5 years of consulting experience in the banking or insurance industry.
• Good understanding of complex architectures with a strong focus on S/4 HANA, SAP BW, SAP Business Transformation Platform, and SAP Analytics products.
• Solid technology knowledge and understanding, ideally in software or cloud solutions in analytics.
• Ideally extensive development experience in S/4 HANA, ABAP OO, SAP Gateway, SAP Fiori, and SAP UI5.
• Excellent communication and presentation skills with a positive, customer-focused attitude and strong interpersonal skills.
• Fluency in English with an international mindset.