BUSINESS PROCESS ARCHITECT JOB DESCRIPTION

Process failures in large organizations rarely announce themselves. They accumulate: duplicated handoffs, misaligned systems, governance gaps that widen until a transformation program stalls. The Business Process Architect exists to surface those gaps before they become crises, applying structured BPM frameworks to design future-state processes across complex, cross-functional environments. Unlike an Enterprise Architect who focuses on system topology or a Business Analyst who scopes individual requirements, this role owns the organization's process model itself, its standards, its hierarchy, and its continuous improvement roadmap. Accountability spans from BPMN-compliant documentation through executive-level process governance.

As the Business Process Architect, you are accountable for designing, governing, and continuously improving the enterprise-wide process architecture that connects business strategy to operational execution. You work across business functions, reporting to enterprise architecture or transformation leadership, with direct engagement spanning process owners, IT solution architects, and C-suite sponsors.

Career Impact: Mastery of BPM governance and process modeling at enterprise scale, including frameworks such as CBPA, Lean Six Sigma, and BPMN, is among the most portable and durable competencies in transformation-focused careers.

Business Impact: The processes this role defines and governs determine how efficiently cross-functional programs execute, how quickly organizations detect performance drift, and whether transformation investments realize their projected ROI.

Growth Opportunity: From this seat, the natural trajectory runs toward Head of Business Architecture or VP of Enterprise Architecture, particularly as experience deepens across Order-to-Cash, Procure-to-Pay, and Hire-to-Retire value streams.

• Lead enterprise-wide process design and re-engineering initiatives across cross-functional value streams to deliver measurable transformation outcomes.
• Facilitate workshops with business stakeholders to define current-state processes and develop future-state models aligned to strategic objectives.
• Own the enterprise process library, governing standards, taxonomy, and model changes in partnership with process owners and tower leads.
• Define and implement process governance frameworks, including maturity assessments, KPI structures, and continuous improvement cycles.
• Conduct root cause analysis and develop business cases for proposed process and technology changes, including cost and risk estimates.
• Collaborate with solution architects and IT delivery teams to translate approved process designs into implementable system requirements.
• Mentor business analysts and process modelers in BPM methodology, modeling standards, and documentation practices.
• Monitor process performance against defined KPIs and coordinate remediation plans where compliance or efficiency gaps are identified.

• Bachelor's degree in Business Administration, Engineering, Information Systems, or equivalent work experience.
• 7 or more years of business process architecture, process improvement, or business transformation experience, with exposure to enterprise-scale programs.
• Demonstrated competency in business process modeling and notation standards, with experience producing process maps and governance documentation.
• Experience leading cross-functional workshops, facilitating stakeholder alignment, and presenting recommendations to executive audiences.
• Working knowledge of process improvement methodologies, including Lean, Six Sigma, or DMAIC frameworks.
• Ability to identify interdependencies across business processes and translate findings into actionable improvement roadmaps.
• Strong written and verbal communication skills, with the ability to convey complex process concepts to both technical and non-technical stakeholders.
• Experience managing multiple concurrent projects in ambiguous, matrixed organizational environments.

• Certification in business process management, such as CBPA, CBPP, or Lean Six Sigma Green Belt or Black Belt.
• Experience with Agile delivery methods, including participation in Scrum ceremonies and iterative process design cycles.
• Exposure to enterprise-wide process frameworks such as Order-to-Cash, Procure-to-Pay, or Hire-to-Retire value streams.
• Familiarity with intelligent automation assessment and the application of RPA or low-code platforms to process redesign opportunities.

• Process library coverage rate, measuring the percentage of enterprise value streams fully documented to governance standards.
• Workshop-to-approval cycle time, tracking how quickly facilitated process designs reach stakeholder sign-off.
• Process maturity index score, benchmarked against industry standards on a periodic assessment cadence.
• Number of active remediation plans resolved within agreed timelines, reflecting governance follow-through.
• Business case accuracy rate, comparing projected versus realized efficiency and cost outcomes across completed initiatives.
• Typical tools: process modeling platforms (commonly ARIS, Signavio, or Visio); BPM governance suites (commonly BlueWorks Live or Orbus iServer).

• Base Salary Range: $120,000 to $165,000 annually, depending on seniority and location
• Bonus: 10% to 20% annual performance bonus, tied to program delivery outcomes
• Equity: stock options or RSUs common at senior levels in technology-forward organizations
• Health Benefits: medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 22 days annually, plus public holidays
• Common Perks: professional certification reimbursement, conference attendance, flexible or hybrid work arrangements

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required; candidates must be eligible to work without employer sponsorship unless otherwise stated. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available for individuals with disabilities throughout the application and employment process. A background check, which may include verification of education, employment history, and criminal record, is a condition of employment.

The Business Process Architect owns end-to-end process design and systems architecture across large-scale transformation projects, translating requirements into measurable business outcomes while maintaining enterprise-wide information and technology standards. Reporting to senior leadership and collaborating with architecture, business intelligence, and multi-functional stakeholders, this role builds the analytical foundation that enables continuous process improvement and strategic innovation across the enterprise.

Key Responsibilities

• Partner with subject matter experts to develop a comprehensive end-to-end understanding of business processes targeted for automation.
• Prioritize and translate requirements into systems architecture or process designs that integrate applications and master data to deliver measurable business outcomes.
• Evaluate user stories and assess the viability and impact of proposals on existing business processes.
• Distinguish capabilities that can be adopted or performed by internal and external entities, vendors, and systems.
• Communicate and influence effectively across multi-functional domains to facilitate engagement and deliver results.
• Pull together the right people and partner with the right teams using strong networking, presentation, and stakeholder management skills.
• Conduct, direct, and lead the exploration, gathering, and definition of business problems, strategic opportunities, and design options to achieve business objectives.
• Ensure enterprise-wide information and technology standards are maintained when designing the future state of business processes.
• Engage in business case development, functional analysis, workflow analysis, user experience analysis, and system design to define value propositions, including risks, efficiency, and cost impact.
• Identify process interdependencies, as well as process-to-non-process interdependencies such as information, technology, and systems.
• Incorporate solution options across service lines, product boundaries, and alliance platforms to help meet strategic goals and objectives.
• Collaborate with architecture and business intelligence groups to develop synergistic enterprise architecture and BPM-centric guidance for projects.
• Evaluate short-term business needs required to support key business goals and establish priorities.
• Provide guidelines for business analysts when determining the current as-is state of a business process and work with process analysts and subject matter experts to determine the future state.
• Partner in the strategic planning process by providing input to the scope definition of strategic initiatives and assessing opportunities for reusability, automation, and new technologies.
• Anticipate emerging business trends and regulatory issues as a basis for recommending large-scale product, technical, or operational improvements.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business, or a related discipline.
• 7+ years of experience developing business process architecture in large-scale transformation projects.
• Background or experience within professional services or public accounting.
• Experience in one or more business lines with knowledge of technology capabilities used to solve problems and capitalize on new opportunities.
• Experience facilitating process improvement workshops and building consensus around continuous improvement plans.
• Experience in business case development, functional analysis, workflow analysis, user experience analysis, and system design to define value propositions, including risks, efficiency, and cost impact.
• Experience with software such as CCH Axcess, Engagement, Workflow, GoSystem, or OneSource is preferred.
• Experience identifying interdependencies of business and system workflows to optimize solutions.
• Professional experience in development and delivery via Agile frameworks using DevOps or enterprise tools involving multiple teams and product releases.
• Awareness of technology trends with the ability to articulate their relevance and potential value in business domains.
• Excellent written and verbal communication skills.
• Demonstrated ability to articulate ideas and present strategies at all levels of the organization.
• Excellent leadership skills with strong people skills and negotiation skills.

Embedded within the process management function, the Business Process Architect leads large-scale, cross-functional process improvement projects while concurrently scoping pipeline initiatives and assessing organizational opportunities for productivity and quality gains. Working closely with executive business partners, internal project teams, and cross-functional stakeholders across retail, digital marketing, and supply chain operations, this role advances a culture of continuous improvement across the enterprise.

Core Functions

• Manage large-scale, cross-functional, complex process improvement projects while concurrently scoping other projects in the pipeline.
• Analyze and develop solutions that facilitate continuous productivity, capacity, and quality improvement across all dimensions.
• Conduct proactive and consistent research to identify process improvement opportunities, including areas of focus, project scoping, prioritization, key deliverables, and successful outcomes.
• Assess the organization broadly to understand where opportunities are best fit and translate findings to project cost and customer impact.
• Assess and decide which methodology and tools to apply to effectively lead each process improvement project.
• Lead charter development, stakeholder analysis, process design, improvement solutions, testing, and implementation plans through the successful application of methodologies.
• Design and collaborate to track metrics and key performance indicators for each process improvement project.
• Develop and coach internal project team members to understand methodologies, project requirements, and timelines through clear and consistent communication.
• Manage relationships with executive business partners and sponsors to help them understand business cases and foster a culture of continuous improvement across the enterprise.

Qualifications & Experience

• Bachelor's degree in Management, Business Administration, Operations, or a related field.
• 7–10 years of experience in process management, business process improvement, or value stream mapping.
• Experience in business process methodology, governance, frameworks, or project management.
• Experience designing high-performing, cross-functional business processes that support enterprise-wide capabilities.
• Experience in retail, digital marketing, or supply chain operations.
• Effective personal and interpersonal skills, including the ability to influence others and bring new ways of thinking into the organization.
• Effective listening and communication skills across executive, mid-level management, and business area teams.

Reporting to the VP of Enterprise Architecture, the Senior Business Process Architect leads a team to drive process optimization and standardization across lead-to-cash processes, designing and implementing fit-for-purpose future-state solutions in partnership with business leads, IT, and program managers. Partnering with cross-functional stakeholders to establish governance, develop roadmaps, and lead change management, this role delivers process and technology transformation that enables enterprise growth.

Primary Duties

• Partner with business leads, IT, and project managers to design, pilot, and implement fit-for-purpose future-state processes based on business objectives.
• Establish clear problem statements, KPIs, objectives, scope, and approach in partnership with the business.
• Conduct deep-dive analysis to understand issues and gaps in current processes and their associated root causes.
• Lead workshops to determine options for achieving objectives and propose future-state options to leaders.
• Develop roadmaps and roll-out plans in close collaboration with project delivery teams.
• Support the early phase of full implementation and change management associated with new processes.
• Establish and chair governance and lead a group of cross-functional stakeholders responsible for making decisions about global processes.

Skills & Qualifications

• Bachelor's degree or equivalent.
• Minimum 12 years of work experience.
• 8+ years of experience with large-scale business transformation.
• 8+ years of experience in strategy and solution architecture design, including business architecture, process reengineering, integration architecture, user experience, and process improvement.
• 5+ years of experience in project management, delivery, and team management, leading high-performing teams in full lifecycle technology engagements.
• Experience presenting directly to C-Suite executives and explaining complex concepts across all levels of the organization.
• Experience leading and navigating teams through complex environments and uncertainty.
• Minimum 8 years of experience with the Salesforce platform.

Sitting at the intersection of business process architecture and intelligent automation, the Business Process Architect partners with clients and operations stakeholders to identify improvement opportunities, gather requirements, and propose transformative solutions that deliver measurable ROI. Operating across process design, RPA assessment, and consulting engagements, this role converts implementations into high-impact case studies that strengthen the organization's automation practice and client value proposition.

Duties

• Perform process studies, process assessments, and design thinking sessions to identify improvement opportunities.
• Understand client business processes and existing IT landscapes and propose relevant transformative solutions.
• Proactively interact with client and operations stakeholders to obtain buy-in on proposed solutions.
• Gather, analyze, and document solution requirements, including functional and non-functional requirements.
• Liaise with development teams on managing requirements, participate in UAT, and realize proposed benefits.
• Convert each solution implementation into a high-impact case study and referenceable client testimonial.
• Provide inputs to CoE teams for periodic reports and MIS for respective tracks and areas.

Experience & Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution.
• At least 7 years of experience in roles relating to business process architecture.
• Minimum 2 years of experience in RPA or Intelligent Automation assessments, consulting, or implementation, or in Business Process Automation and workflow tools.
• Knowledge of RPA and Intelligent Automation concepts and ROI or business case analysis.
• Knowledge of Lean Six Sigma and Machine Learning concepts, and basic programming skills are a plus.
• Strong articulation and presentation skills.
• Networking skills with the ability to effectively communicate with multiple stakeholders, including C-suite executives.
• Ability to work effectively both independently and as a member of a cross-functional team.
• Ability and willingness to mentor other team members.

A key member of the enterprise architecture team, the Business Process Architect works with IT and key stakeholders to ensure consistency between processes, applications, and the organization while identifying gaps, pain points, and root causes across European headquarters and sales operations. Collaborating across business functions and communicating closely with IT stakeholders on cost-conscious resolutions, this role supports the Director and Executive Vice President in advancing large-scale process improvements across CEMEA markets.

Functions

• Work with key stakeholders and IT to ensure consistency between processes, applications, and the organization, and identify gaps, pain points, and root causes.
• Create and visualize business models demonstrating how systems interoperate within the organization.
• Collaborate across the business to identify opportunities for process reengineering and improvement.
• Communicate and work closely with IT stakeholders on resolutions that include IT enhancements, taking into account cost and process impact.
• Develop the task force and take the lead on implementation activities for large-scale resolutions involving multiple areas and employees.
• Evaluate the cost and benefits of current processes and identify potential areas for improvement.
• Support headquarters and sales organizations across Europe in implementing approved resolutions to improve business processes.
• Support the Director's proposals to the Executive Vice President.

Requirements

• Knowledge and understanding of architectural standards and principles.
• Knowledge of business software such as Visio, Word, PowerPoint, and Excel.
• Excellent written and verbal communication skills.
• Good project management skills, including managing remote stakeholders across multiple regions and cultures.
• Strong organizational skills with the ability to manage multiple priorities and deliver assignments on time.
• A strategic mindset with the ability to see the bigger picture.
• Business English proficiency, written and spoken, with additional languages an advantage.
• Willingness to travel to all CEMEA countries as required.

Consistent, enterprise-wide process governance depends on the Business Process Architect Lead, who manages a team of process architects and maintains responsibility for the quality and completeness of all key business process deliverables across the organization. Based within a large professional services environment, this role benchmarks process maturity against industry standards, governs the full business process library, and builds deep expertise across Order to Cash, Hire to Retire, Procure to Pay, and Record to Report.

Accountabilities

• Work closely with business functions to define key business processes.
• Conduct workshops with cross-functional teams to build end-to-end processes that are efficient.
• Manage a team of process architects to govern the entire business process library.
• Perform periodic assessments of process maturity and benchmark against industry standards.
• Identify opportunities for process optimization and improve the maturity index.
• Maintain responsibility for the quality and completeness of all key business process deliverables for the team.

Professional Experience

• Certification as CBPA, CBPP, or CBPL is desirable.
• 7+ years of relevant experience as a Business Process Architect in a large professional services environment with a diverse application landscape.
• Experience building, running, or transforming key processes such as Order to Cash, Hire to Retire, Procure to Pay, and Record to Report.
• Strong knowledge of enterprise-wide business processes and a good understanding of professional services industry processes.
• Strong skills in end-to-end process analysis, process modelling, process design, and business process transformation.
• Strong analytical skills with the ability to analyze interdependencies in complex business processes and workflows.
• High level of competence in preparing process documentation and presentations using Visio and EA tools such as Sparx, Erwin, ArchiMate, or Orbus.
• Working knowledge of SaaS-based enterprise-wide ERP applications is preferred.
• Strong communication, interpersonal, and engagement skills with business functions.

As the Business Process Architect, this role leads client interactions, defines service delivery and target operating models, and develops cost and business cases for senior-level procurement outsourcing and consulting engagements. The solutions architecture team relies on this work to advance digitally enabled BPO services, build lasting executive-level client relationships, and drive the evolution of offerings across geographies and global process owners.

Key Deliverables

• Define scope and align to win strategy themes.
• Lead client interactions, including site visits and oral presentations.
• Define the proposed service delivery model and target operating model.
• Coordinate and write solution proposals and presentations for senior-level client stakeholders.
• Develop and analyze cost and business cases and articulate the value proposition and points of differentiation.
• Lead due diligence and contracting efforts.
• Lead solution reviews across geographies, process owners, and global teams, including cost sign-off.

Position Requirements

• 5+ years of experience in the delivery of sourcing or procurement outsourcing engagements.
• 2+ years of experience in selling outsourcing or consulting services.
• 2+ years of experience as a solutions architect in the outsourcing industry.
• Consulting or shared services experience at a senior level in procurement, with a focus on transformation and demonstrable improvements in process redesign.
• Strong technical skills in Excel, PowerPoint, and Word.
• Excellent client-facing skills, including the ability to articulate the value and rationale of proposed solutions in written, presentation, and oral formats.
• Ability to build lasting relationships with clients at the executive level.
• Ability to challenge existing solution standards and drive the evolution of offerings toward digitally enabled BPO services.

Business Process Architect leads enterprise-wide process design and re-engineering initiatives at Jackson National Life, organizing cross-business-unit analysis and future-state redesign within the Business Process Engineering Center of Excellence. Success in the position means defining BPM frameworks, developing KPIs, delivering statistical analysis to business leaders, and coaching teams in Six Sigma and Lean methods to advance a culture of operational excellence across the enterprise.

Leadership Responsibilities

• Organize, lead, and facilitate cross-business-unit, enterprise-wide process design and re-engineering initiatives encompassing end-to-end analysis and future-state redesign.
• Develop improvement approaches within and across lines of business that are holistic and customer-focused, mapping to underlying business processes.
• Identify and help prioritize new initiatives to drive business strategy, mitigate risks, address control gaps, and deliver financial and customer impact.
• Develop root cause analysis and business cases for proposed technology and structural changes, including cost estimates.
• Define process guidelines, standards, and landscapes.
• Maintain the process repository and encourage reuse.
• Establish standards for measuring performance against process requirements, including developing metrics that provide data for process management indicators and future improvement opportunities.
• Provide advanced statistical analysis for business leaders, project teams, and managers as required.
• Lead the development and advancement of the business process engineering framework, methods, techniques, tools, training, and language.
• Drive business awareness of operational and process excellence methods, techniques, and tools.
• Provide consultation on the use of reengineering techniques to improve process performance and product quality.
• Collaborate and partner with other enterprise programs and initiatives to advance the goals of those efforts while advancing the culture of operational excellence.
• Provide coaching and mentoring to project teams and management in Six Sigma, Lean, and continuous improvement processes, tools, and techniques.
• Manage relationships with departmental leadership with a focus on improving delivery of customer value through strategic engagements.

Education & Experience

• Bachelor's degree or equivalent experience required, with a preferred major in Engineering, Applied Mathematics, or Statistics.
• Lean/Six Sigma Black Belt certification, or commitment to acquire it within one year of start date.
• 8+ years of relevant experience in a business process engineering or similar role.
• Experience in Lean/Six Sigma, business architecture, design thinking, and journey mapping is preferred.
• Strong knowledge of financial services or insurance industry operations is preferred.
• Solid analytical, statistical, and mathematical skills.
• Excellent proficiency in job-related tools, including Signavio Process Manager, Microsoft Excel, Microsoft Access, Tableau, BPMN, DMN, Python, and Agile methodologies.
• Excellent decision-making and problem-solving skills with the ability to think creatively and apply solutions in a fast-paced environment.
• Strong organizational skills with the ability to prioritize tasks and projects to meet deadlines.
• Solid written, verbal, and presentation skills with the ability to concisely summarize data into reports.
• Strong attention to detail with a high level of accuracy.
• Strong leadership skills with the ability to develop staff through coaching, training, and support.
• Strong collaboration skills with the ability to build consensus across all levels of the organization.
• Strong business acumen with the ability to understand complex business situations and exercise sound judgment.

The Business Process Architect produces consistent business process modeling and mapping to integrated technology solutions within the Business Process Management team, supporting the business process owner across template build, pilot, and roll-in activities in a regulated health sciences environment. Reporting to the Business Process Owner and collaborating with IT implementation partners, country roll-out teams, and solution delivery teams, this role advances SAP-aligned process design and end-user readiness across production planning and master data domains.

Role Responsibilities

• Support the business process owner in template build, pilot, and roll-in activities.
• Support the completion of the process reference model and the definition of end-to-end business process KPIs.
• Specify business requirements for the end-to-end business process within the area of responsibility.
• Maintain responsibility for consistent and integrated end-to-end business process design within the area of responsibility.
• Collect and describe user requirements for nominated roll-out countries within the domain and ensure they are comprehensively documented and communicated on time.
• Support the preparation and follow-up of fit-to-template workshops and participate actively in process design and report and forms design.
• Support document creation for PQ testing and support country trainings by preparing training materials and conducting training sessions on-site.
• Provide feedback on the functional design of RICEFWs and on technical solution concepts and detailed specifications from the solution delivery team.
• Prepare and support the execution of PQ tests in collaboration with business key users and the validation team.
• Prepare training materials for end-users and support the delivery of end-user training by key users.
• Document processes in ARIS and translate principles, standards, and business rules into IT requirements.
• Define technical data definitions, formats, and data models, and support master data maintenance process design.

Background & Experience

• Experience in the health sciences or pharmaceutical industry.
• Experience working in regulated environments such as GxP is a plus.
• SAP Production Planning experience as a user or consultant, including PP-PI knowledge.
• Knowledge of the ARIS process flow documentation tool is a plus.
• Detailed knowledge at levels 2 and 3 of dedicated end-to-end processes for the domain.
• Process knowledge and IT solutions experience in production planning.
• Good understanding of the integration with the SAP QM module and of the master data elements associated with the SAP PP module.
• Ability to understand and review functional and design specification documentation.
• Strong networking skills and the ability to think across processes and engage with other process experts.

Embedded within a cross-functional process engineering environment, the Business Process Architect applies process engineering principles and business process modeling notation to identify challenges, design optimized processes, and manage multiple initiatives of significant scope and complexity across healthcare operations. Working closely with the business, Lean team, and management to implement new or revised processes, this role produces rigorous documentation, root cause analysis, and compliance assessments that enable sustained operational improvement.

Day-to-Day Responsibilities

• Engage with business stakeholders to identify challenges and objectives.
• Apply process engineering principles and business process modeling notation to help solve business problems.
• Create and maintain process documentation following modeling standards and business architecture frameworks.
• Lead and facilitate business process modeling sessions to develop processes and collaborate on process assessment, streamlining, redesign, and opportunities for improvement or automation.
• Communicate with the team regarding opportunities for increasing efficiency and effectiveness, inconsistencies, and potential issues and risks.
• Monitor and measure process performance and assess compliance of business processes against goals.
• Work with management to identify remediation plans to bring processes back into compliance where necessary.
• Participate in process research, root cause analysis, and problem resolution, and identify courses of action to address issues.
• Work with the business and Lean team to implement new or revised business processes.

Education & Experience

• Bachelor's degree in Business, Healthcare, Organizational Development, Process Engineering, or a related field.
• 4 years of equivalent work experience.
• 6 years of experience managing complex projects with interrelated systems, processes, and business requirements.
• Experience modeling business processes using a variety of techniques and tools.
• Extensive experience planning and deploying both business and IT initiatives.
• Lean and Agile knowledge and experience are preferred.
• Experience working in healthcare is preferred.
• Demonstrated ability to effectively lead large, multi-departmental teams toward the achievement of corporate goals.
• Excellent research and analytical skills with the ability to identify issues, propose methodological solutions, and conduct and interpret quantitative and qualitative analysis.
• Demonstrated organizational skills, decision-making skills, and attention to detail.
• Ability to work effectively at all levels of the organization and influence others toward consensus.

Reporting to the Product Quality department, the Business Process Architect develops and manages QM process design within a global SAP rollout project, translating quality management standards such as ISO 13485 and ISO 9001 into IT system requirements across medical device and pharmaceutical business functions. Partnering with sales, controlling, quality operations, supply chain, and the internal IT service provider, this role ensures smooth SAP template implementation while maintaining alignment with GxP, MDR, and related regulatory frameworks.

Scope of Work

• Design business processes for the quality management department within the scope of an SAP rollout project.
• Design interfaces to other quality and production-relevant sub-systems, including MES, LIMS, Complaint Management, CAPA, and Supplier Management.
• Document future-state processes.
• Hold presentations and workshops and prepare documentation to discuss business processes with local process experts.
• Coordinate and participate in SAP template tests for implemented business processes and in further pilot and roll-out activities according to the project plan.
• Act as an interface between various business departments and the IT service provider.
• Support quality management functions in maintaining quality management systems.

Technical Qualifications

• Graduate degree in economics, engineering, science, or a comparable discipline.
• Several years of professional experience in a quality department function within a manufacturing company.
• Experience in QM implementation in IT systems, with a focus on SAP.
• Expert business process knowledge in quality management, quality assurance, and quality control process implementation in SAP, including MES functionalities.
• Knowledge of quality management standards such as ISO 13485 and ISO 9001, medical device regulations including MDD 93/42/EEC, MPG, and MDR 2017/745, and drug regulations including GMP, AMG, and AMWHV.
• Strong communication skills with the ability to communicate across business functions.

Sitting at the intersection of strategic planning and business process architecture, the Business Process Architect supports an Army Program Management portfolio by developing tools, processes, and communication channels that translate technical and business requirements into visual products, enhancing IT rollouts, strategic planning, and corporate alignment. Operating across multi-functional stakeholder groups within a DoD SAP/Oracle ERP environment, this role drives improvements in GFEBS governance and standardizes common program-level processes, procedures, and reporting.

Work Activities

• Develop tools, processes, and communication channels to support efficient interaction with technical, business, and multi-functional stakeholders.
• Develop and refine short- and long-range strategic plans that align with business strategy.
• Coordinate cross-functional collaboration and consensus activities to identify information gaps, collaboration needs, and performance metric criteria.
• Develop and refine process mapping practices to build deep internal expertise in process documentation.
• Support portfolio oversight by identifying and implementing opportunities to standardize common program-level processes, procedures, and reporting.
• Drive improvements in GFEBS governance and management.
• Support the implementation of policies, practices, and projects to maximize the use and value of data and information assets.

Knowledge Skills & Abilities

• 10+ years of experience in strategic planning, organizational change management, business transformation, business process improvement and re-engineering, project management, cost analysis, and assessment.
• Familiarity with IT integration and SDLC in an SAP/Oracle ERP portfolio environment, preferably within DoD.
• Technical expertise in US government strategic planning and business reform practices and standards.
• Extensive process mapping experience.
• Ability to communicate ideas concisely to a wide variety of stakeholders for purposes ranging from informative to executive approvals.
• Ability to work and execute tasks in a highly ambiguous environment.
• Ability to work closely with executive-level clients and subject matter experts.
• Strong verbal and written communication skills.
• Attention to detail and proven ability to manage multiple competing priorities simultaneously.

A key member of the enterprise process and systems team, the Business Process Architect develops user stories, engineers business processes to meet new requirements, and leads cross-functional stakeholders through process and system change across an ERP-integrated environment. Collaborating across IT, product owners, and business sponsors to elicit specifications and document process models, this role produces clear communication on project status and advances the evolution of applications throughout the full project lifecycle.

Job Functions

• Facilitate meetings with subject matter experts at various levels of the business to organize work and priorities.
• Review and analyze existing business requirements and processes.
• Re-engineer business processes to meet new business requirements.
• Elicit functional specifications and design criteria from product owners and business sponsors through oral and written communication.
• Develop user stories for business process specifications to support the evolution of the business and applications.
• Document the specifications of design principles, processes, models, and standards that address business requirements and goals.
• Participate in Scrum meetings and processes.
• Develop system and business requirements based on customer interviews and workshops.
• Document meetings and produce meeting minutes.
• Engage all stakeholders to achieve consensus on process or system changes and act as the change agent across all levels of the organization.
• Lead process and system projects together with business owners.
• Partner with IT to enable new capabilities throughout the project lifecycle.
• Provide clear communication on project status and potential areas of risk.
• Act as a subject matter expert on system and application usage.

Minimum Qualifications

• Bachelor's or Master's degree in Business, Data Analytics, Operations, or a related field, or equivalent education and experience.
• Minimum 8–10 years of experience as a Process Architect or in a similar role.
• Minimum 5 years of experience working as a Business Analyst in an enterprise environment.
• Minimum 3 years of experience in business process improvement and project management.
• Extensive knowledge of the analysis and design of ERP systems, advanced planning tools, and the relationships between multiple systems and support processes.
• Expert knowledge in software and business analytics using MicroStrategy, Kyriba, Blackline, or equivalent tools.
• Expert working knowledge of MS Office (Office 365), SharePoint, and Microsoft Visio.
• Experience with Agile methodology.
• Strong technical writing skills with the ability to concisely describe requirements and detailed functional specifications.
• Ability to communicate business capabilities and technical concepts to both technical and non-technical audiences.
• Ability to assimilate, interpret, and draw conclusions from an extensive variety of technical and business data with multiple abstract and concrete variables.
• Proven ability to lead, influence, and work effectively at all levels and in a cross-functional team environment.
• Strong written and verbal communication skills, presentation skills, and ability to interact with associates at all levels of the organization.
• Ability to work collaboratively and independently in a fast-paced environment and manage competing priorities in ambiguous, multi-tasking situations.

Consistent global process governance and intelligent automation adoption depend on the Business Process Architect, who owns the global standard process architecture, manages changes to process models in collaboration with Tower Leads, and mentors colleagues in SmartModeler BPMS to expand adoption across business functions. Serving as the central authority on BPM standards within a multinational organization, this role analyzes risk data, develops reports, and ensures compliance with controls embedded across process models spanning Asia, Europe, and the US.

Operational Focus

• Act as the subject matter expert on all aspects of business process modelling.
• Own the global standard process architecture, including process maps and taxonomy, and manage changes to process models in collaboration with Tower Leads and process owners.
• Communicate, develop, and enforce business process modelling standards and consistency around process model changes.
• Work with Tower Leads to implement an ongoing governance process for business process model changes.
• Participate in all lifecycle stages of Business Process Management projects.
• Mentor, train, and support colleagues in the use of SmartModeler BPMS with a view to expanding adoption to additional business functions and areas over time.
• Exercise judgment and authority in decision-making, including determining approach, methods, and standards for future transition phases and assignments.
• Manage the development, documentation, and implementation of process standards, guidelines, and education on BPM for all associated colleagues.
• Work closely with Controls teams to define and ensure compliance with controls included within process models.
• Analyze data to provide insight into areas of risk and opportunities for continuous improvement.
• Develop and enhance existing reports and models to inform business decision-making and process improvements.
• Support intelligent automation and process teams in identifying and implementing continuous process improvement opportunities.

Qualifications & Experience

• Relevant degree in finance, technology, or a related business discipline, or equivalent experience.
• Six Sigma qualification and/or lean process engineering experience.
• 5+ years of experience in a similar role within a multinational organization.
• Experience using a BPM application such as Business Optix, ARIS, BlueWorks, or equivalent.
• Experience with multiple process modelling and analytical techniques, including BPMN 2.0, IDEF0, and EPC.
• Exposure to other BPMS tools such as ARIS, BlueWorks, and Signavio.
• Advanced skills in Excel, SQL, and report and data table creation.
• Knowledge of key business process technologies, including ERP systems.
• Ability to work with stakeholders including process owners, Tower Leads, Process Analysts, and Process Modellers to ensure governance and consistency of use of the BPM toolset.
• Excellent communication, interpersonal, and influencing skills.
• Ability to drive innovation among business partners, management, colleagues, and peers.
• Fluent in English, with the ability to read, write, and communicate effectively with senior stakeholders and management.

As the Business Process Architect, this role leads large-scale, cross-functional process improvement projects, develops the Business Process Library, and coaches internal teams through charter development, stakeholder analysis, and implementation planning using Six Sigma, Lean, and DMAIC methodologies. The process improvement function relies on this work to manage executive sponsor relationships, identify automation opportunities, and build a process-driven, team-oriented culture that embraces continuous improvement across telecom or technology operations.

Key Responsibilities

• Lead large-scale, cross-functional process improvement projects while concurrently scoping other projects in the pipeline.
• Conduct proactive research to identify process improvement opportunities, including areas of focus, scoping, prioritization, key deliverables, and successful outcomes.
• Analyze findings broadly across the organization and translate them into project cost and customer impact assessments.
• Assess and determine which methodology, tools, and techniques to apply to effectively lead each process improvement project.
• Lead charter development, stakeholder analysis, process design, improvement solutions, testing, and implementation plans through successful application of methodologies.
• Design and collaborate with Finance to track metrics and key performance indicators for each process improvement project.
• Develop and coach internal project team members to understand methodologies, project requirements, and timelines through clear and consistent communication.
• Manage relationships with executive business partners and sponsors to build understanding of business cases and foster a culture of continuous improvement.
• Develop the overall Business Process Library and work closely with Business Analysts and subject matter experts to review and refine business process workflows, identifying areas of possible simplification and automation.
• Participate in meetings with business clients to analyze requirements and clarify specific details for each project and enhancement request.
• Capture high-level solutions and business process flows for major initiatives with impact on architecture, object model, integration, or business process.
• Assist business owners in the creation of use cases for design validation and process testing.

Experience & Qualifications

• Bachelor's degree in Engineering, Business, Math, Finance, or a related field, or equivalent work experience.
• Green Belt or Black Belt certification is a plus.
• PMP certification is a plus.
• 5+ years of overall experience, including 2+ years as a Process Architect or in a similar role.
• 2+ years of project management experience.
• Experience with process improvement methodologies such as Six Sigma, Lean, DMAIC, Ops Science, or TPS.
• Experience with SOX compliance is a plus.
• Experience with eTOM and ITIL is a plus.
• Experience with Savvion, RUP, Visio, or similar business tools.
• Telecom or technology industry experience is a plus.
• Ability to lead the organization into a process-driven, team-oriented culture that embraces continuous improvement.
• Strong and effective leadership skills, including task management and mentoring.
• Excellent organizational, oral, and written communication skills, with the ability to interact with all levels of the organization in a professional, diplomatic, and tactful manner.
• Strong attention to detail with strong organizational capabilities and the ability to prioritize and manage time effectively.

Senior Business Process Architect refines target-state business processes across insurance business domains by leading assessments of current processes, creating domain models, and defining roadmaps in collaboration with engineering teams and cross-functional stakeholders. The work directly supports enterprise-wide adoption of process governance, low-code/no-code platform evaluation, and alignment of business dashboards with divisional BI strategy across Claims, Underwriting, and Sales.

Strategic Responsibilities

• Lead the assessment of current business processes in the context of defined value streams and create target-state business processes based on modern industry best practices.
• Define roadmaps to reach target-state business processes by working with engineering teams and business stakeholders.
• Establish deep business domain knowledge in more than one business domain.
• Create domain models to capture target-state business architecture and collaborate with stakeholders to ensure buy-in and achievement of target state.
• Devise KPIs to assess the effectiveness of business processes, particularly as incremental changes are implemented.
• Drive implementation and enterprise-wide adoption of process governance and process measurement methods.
• Lead the review of business process automation and management software packages, including low-code and no-code platforms.
• Act as a liaison with other architects and with delivery teams working primarily in an Agile manner.
• Influence stakeholders at multiple levels on relevant issues and challenges and build buy-in.
• Ensure recommended designs and patterns are adhered to as part of delivery.
• Author white papers to provide a viewpoint on new and emerging solutions and industry trends.
• Create and own design patterns, best practices, and policies for the relevant area.
• Serve as a subject matter expert for the evaluation of business dashboards and ensure alignment with divisional BI strategy.

Required Qualifications

• Bachelor's degree in Computer Science or a related field, or equivalent verifiable experience and track record of success.
• 8+ years of experience in business process analysis, business process management, or business architecture.
• 3+ years of experience in the insurance industry.
• 2+ years of experience with process modeling techniques such as BPMN, UML, and flowcharts.
• 3+ years of experience with Cloud Technologies, Application Design, or Development.
• 3+ years of experience with agile methods, end-to-end lifecycle software management, integration testing, and CI/CD automation tools.
• 1+ years of experience leading teams.
• 1+ years of experience with Microsoft Power Platform, including Power Apps and Power Automate.
• Knowledge of Azure or other cloud computing platforms.
• Core business domain knowledge in one or more areas such as Claims, Underwriting, or Sales.
• Deep understanding of business process analysis, optimization, and automation techniques.
• Strong verbal, presentation, and writing skills with demonstrated thought leadership.
• Ability to influence through persuasion within at least one core business domain.
• Ability to create requirements in partnership with customers and ensure solutions map to organizational and customer goals.
• Strong problem-solving skills with the ability to identify and implement patterns that enable solution simplification.

The Business Process Architect creates and manages standardized process documentation in BPMN format, leads process improvements and harmonization across a global customer services organization, and represents customer services in strategic programs and post-merger integration activities. Reporting to line, program, or project management and collaborating with process owners, IT, product teams, and the training and quality function, this role advances operational excellence through rigorous documentation, workshop facilitation, and cross-functional alignment.

Areas of Ownership

• Document business processes in a standardized format, including BPMN flow diagrams.
• Update existing standard operating procedures and work instructions to align with new processes and system functionality.
• Develop new standard operating models and work instructions.
• Create and manage workflows, including review and approval processes in the document management system.
• Collaborate closely with process owners, IT, and product teams to gather input for documentation.
• Collaborate with the training and quality team to further strengthen operational excellence.
• Consult with project and product managers in designing, optimizing, and documenting customer services-related processes and procedures.
• Initiate and coordinate process improvements and harmonization throughout the global customer services organization.
• Represent customer services in strategic programs and projects with regard to process design, harmonization, and organizational change.
• Engage in post-merger integration activities.
• Support and lead improvement measures on behalf of line, program, or project management, including ad hoc analyses and reporting.

Qualifications & Experience

• University degree or equivalent experience.
• 3–5 years of experience leading a group of business analysts or process experts.
• Experience in Lean Six Sigma is an advantage.
• Knowledge of Business Process Methodology.
• Experience in defining and maintaining processes, ideally within a customer services organization.
• Excellent English language skills, both written and spoken.
• Ability to facilitate workshops and present content to a senior audience.
• Willingness to travel every quarter.
• Strong analytical, conceptual, and presentation skills.
• Strong communication skills and ability to work in an international context.
• Proactive, self-starter attitude with high attention to detail, accuracy, and the ability to take ownership of tasks and deliver under tight timelines.

Embedded within a Customer Success Operations function, the Business Process Architect leads complex project scopes, decomposes initiatives into discrete capabilities and processes, and builds business architecture practices that create value across global enterprise programs. Working closely with cross-functional stakeholders, executive audiences, and go-to-market teams to develop capability maps, roadmaps, and process designs, this role ensures the process landscape is fully integrated into the broader operating model.

Core Functions

• Lead complex project scopes and decompose initiatives into discrete areas of work expressed in terms of capabilities and processes.
• Perform early evaluations on pipeline projects, including detailed information gathering and brainstorming solutions with teams.
• Support multiple enterprise programs with process and capability assessment to design value-creating systems.
• Influence outcomes by leading design workshops and achieving cross-functional alignment.
• Develop and maintain business capability definitions, capability maps, and roadmaps.
• Gather business requirements that clearly illustrate how a capability evolves into a more mature state.
• Build and continue to evolve business architecture practices.
• Lead process design initiatives with cross-functional stakeholders from concept to approval.
• Ensure the process landscape is integrated into the broader operating model.
• Manage process and capability rationalization across business units to create clear, simple, and persuasive narratives for executive audiences.

Skills & Qualifications

• 7+ years of progressive, cross-functional experience in process architecture, process improvement, or business analysis in service industries.
• Experience leading large-scale process improvement initiatives.
• Experience with go-to-market processes and motions.
• Knowledge of business architecture concepts and methodologies.
• Experience with process analysis, as-is and to-be processes, process mapping, gap analysis, and recommendation of solutions.
• Solid operations background with experience in global organizations.
• Experience facilitating large groups using a collaborative approach.
• Experience communicating with executive stakeholders and representing ideas or products with larger strategic customers.

Reporting to program leadership, the Business Process Architect provides data architecture skills and solution designs across bid processes and delivery teams, leading on all infrastructure solution aspects including ServiceNow-to-ITIL alignment, data standards, and ITSM customization and automation. Partnering with ServiceNow development teams, technical staff, and multi-functional stakeholders, this role guides cloud platform strategy across AWS and Azure environments and identifies training paths that strengthen the organization's technical capabilities.

Key Responsibilities

• Provide data architecture skills and produce solution designs as part of the bid process.
• Work with delivery teams to design and implement modern, scalable data products using new and emerging technologies.
• Lead on all infrastructure solution aspects, including setting data standards and providing deep technical expertise to program teams.
• Outline architecture, structure, and processes for the strategic planning of services, covering service portfolio, demand compliance management, and continual service improvement.
• Provide leadership and guidance for ServiceNow to ITIL alignment.
• Provide expertise to the ServiceNow development team toward customization and automation for ITSM.
• Identify training paths for staff.

Background & Experience

• Knowledge of cloud platforms such as AWS and Microsoft Azure.
• Understanding of DevOps source control tools such as Git.
• Understanding of DevOps tooling.
• Excellent knowledge of Windows Server environments, including OS build.
• Good general knowledge of Microsoft Stack technologies.
• Excellent analysis and problem-solving skills, with the ability to take ownership of complex incidents and resolve them to customer satisfaction.
• Excellent written and verbal communication skills.