BUSINESS PROCESS MANAGER JOB DESCRIPTION

Process failure in a manufacturing or multi-site enterprise rarely announces itself: it surfaces weeks later as production delays, cost overruns, or ERP data that no longer matches what the floor is doing. The Business Process Manager is the function that prevents this drift, owning the design, documentation, and continuous improvement of operational processes across functions such as supply chain, manufacturing execution, and enterprise systems integration. Sitting within a Project Management Office or operations leadership structure, this role works across business units and geographies to close the gap between strategic intent and daily execution. The work demands fluency in both process methodology and the realities of a globally distributed organization.

As the Business Process Manager, you own a portfolio of process improvement and change initiatives that raise operational efficiency and reduce execution risk across manufacturing and enterprise operations. You operate within a cross-functional team environment, partnering with senior leaders, PMO peers, and regional factory champions to ensure that process changes are documented, tested, and adopted at scale.

Career Impact: Owning a cross-site process portfolio in a manufacturing or multi-site ERP environment builds the kind of operational authority that qualifies professionals for senior process architect or operations director roles.

Business Impact: When process gaps are closed and ERP workflows standardized, factories reduce rework cycles, and leadership gains the data visibility needed to make accurate resourcing decisions.

Growth Opportunity: The scope of this role expands exposure across value stream mapping, change management methodology, and enterprise systems integration, making the next move toward a VP of Operations or Head of Business Transformation a natural progression.

• Design and document end-to-end business processes across supply chain, manufacturing execution, and ERP environments to establish auditable standards.
• Lead gap analysis workshops with factory champions and regional stakeholders to identify process variances and define remediation plans.
• Develop and maintain process maps, standard work packages, and training materials to support consistent execution across sites.
• Drive process improvement initiatives from scoping through implementation, tracking progress against defined performance targets and KPIs.
• Coordinate cross-functional testing including system integration testing and user acceptance testing to validate process changes before go-live.
• Assess and manage risks associated with process changes, escalating issues and maintaining mitigation plans for operational continuity.
• Present process improvement roadmaps, project status updates, and benefit realization reports to senior leadership regularly.
• Mentor and guide team members, business champions, and end users in process methodology and adoption of newly implemented workflows.

• Bachelor's degree in Business, Industrial Engineering, Computer Science, or a related field, or equivalent work experience.
• 5 or more years of business process management or operations improvement experience, with demonstrated ownership of mid-to-large scale process initiatives.
• Proven ability to facilitate workshops and conduct gap analysis with cross-functional stakeholder groups including senior leaders.
• Experience managing projects within an ERP environment, including requirements documentation, configuration support, and user acceptance testing coordination.
• Strong analytical and problem-solving skills with the ability to translate operational data into process improvement recommendations.
• Demonstrated capability to lead change management efforts and sustain adoption across geographically distributed teams.
• Excellent written and verbal communication skills, with experience preparing executive-level presentations and process documentation.
• Established project management skills including scheduling, risk management, and milestone tracking across concurrent initiatives.

• Certification in Lean, Six Sigma (Green or Black Belt), PMP, or an equivalent continuous improvement methodology.
• Experience with value stream mapping and Manufacturing Execution System (MES) or Enterprise Connectivity Solution (ECS) environments.
• Familiarity with SAP or comparable ERP platforms, specifically in a manufacturing or supply chain context.
• Advanced data analysis and visualization skills, including the ability to build reporting tools that convert operational data into actionable insight.

• Process audit pass rate, measuring the percentage of documented workflows executed in compliance with published standards.
• Cycle time reduction per initiative, tracking elapsed time between process-change initiation and confirmed adoption across affected sites.
• On-time delivery rate of improvement projects, reflecting schedule adherence across the managed initiative portfolio.
• Defect or rework rate in ERP-connected workflows, tracing directly to accuracy of process design and testing coordination.
• Training completion rate among factory champions and end users following each process rollout.
• Typical tools: process mapping platforms (commonly Visio or MURAL); ERP systems (commonly SAP); project tracking (commonly Jira or Planview).

• Base Salary Range: $95,000 to $130,000 annually, depending on scope and location
• Bonus: Annual performance bonus typically 8 to 15% of base salary
• Equity: Rare at this level; stock purchase plans available at larger employers
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by organization
• PTO: 15 to 20 days annually, plus federal holidays and sick leave
• Common Perks: Domestic and international travel reimbursement; professional certification sponsorship; hybrid work arrangements

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check is required as a condition of employment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Applicants requiring reasonable accommodations during any stage of the hiring process are encouraged to contact the hiring team. Candidates must be authorized to work in the United States.

The Business Process Manager owns a portfolio of business improvement projects spanning manufacturing execution, logistics, and ERP integration, ensuring benefits delivery within quality, time, and budget constraints. Reporting to senior leaders and working with PMO peers, risk managers, and IT stakeholders, this role shapes operational and commercial performance by developing systems strategies, technical roadmaps, and cross-team knowledge transfer frameworks.

Key Responsibilities

• Manage a portfolio of business improvement projects to ensure benefits delivery with desired quality, on time, and within budget.
• Drive best-practice sharing, cross-group collaboration, and reuse of processes, tools, and expert knowledge in advanced manufacturing.
• Assess operational and commercial requirements to improve performance and business processes, and provide guidance across groups.
• Supervise risk management strategies for the local unit and ensure actions are taken to mitigate and control risks.
• Perform subject matter expert duties across the hub in manufacturing execution and logistics.
• Drive change initiatives encompassing people, process, and technology.
• Develop and present systems strategies, technical roadmaps, risks, and recommendations to senior leaders.
• Ensure efficient integration of processes and technologies from both global and local operational unit perspectives.
• Engage in all project phases to ensure effective handoffs and cross-team knowledge transfer.
• Develop and execute a business analysis strategy aligned with business strategic objectives.
• Create and maintain detailed business analysis procedures and ensure they are executed and auditable.
• Manage workflow to ensure appropriate project coverage and talent alignment.
• Build and maintain strong relationships with project management office peers, risk managers, and key business and IT stakeholders to ensure quality project execution.

Education & Experience

• Bachelor's degree in Computer Science.
• Four-year accredited degree plus six years of experience in a Computer Science-related role.
• Eight years of equivalent experience without a degree.
• Experience with NEMA low and medium switchgear and motor control centers is preferred.
• Experience configuring and troubleshooting applications within ERP and system landscape environments is a plus.
• Experience with materials management and production control, including Manufacturing Execution System and Enterprise Connectivity Solution systems, is a plus.
• Proven track record of performing project lead and change management roles for mid-to-large-size projects.
• Broad and deep knowledge of theories, tools, and practices in business improvement projects and change management.
• Strong working knowledge of ERP systems, with SAP preferred.
• Understanding of operational and financial metrics.
• Capability to analyze and synthesize information obtained from various groups of stakeholders.
• Strong skill set to elicit stakeholder needs and facilitate communication between organizational units.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills, with demonstrated ability to analyze, resolve problems, and lead programs and projects.
• Ability to document, plan, market, and execute programs, with established project management skills.

Embedded within bank operations, the Business Process Manager leads a team of professionals while managing approximately 25 processes of medium complexity across business strategy, efficiency, and systems development. Working closely with external service providers, Finance, and cross-functional business areas, this role delivers process improvements, automation recommendations, and expert consulting on the largest and most complex operational projects.

Core Functions

• Provide people management leadership by hiring talent, setting goals, developing staff, managing performance and compensation, promoting teamwork, and handling disciplinary actions.
• Lead a team of professionals and may be accountable for leading projects within a business area.
• Ensure communication, implementation, and training plans are identified and detailed to implement projects and business initiatives.
• Manage approximately 25 processes of medium complexity.
• Understand and contribute to the achievement of business strategy, goals, and objectives.
• Identify and recommend process improvements and automation opportunities to enhance productivity and operational efficiency.
• Gather, prioritize, and explain user requirements to support project activities, process improvements, and systems development.
• Serve as a consultant, providing advice, business expertise, and recommendations on business and operational processes.
• Represent the business and provide coordination within the business, with external service providers and other areas, on high-risk or high-impact major projects and operational processes.
• Use project management software and applicable templates to prepare documentation, track and monitor progress, and maintain databases.
• Ensure accuracy in preparing and completing all required supporting documentation for assigned projects and tasks.
• Identify, take ownership of, and assist with resolution of issues as they arise, or escalate issues as appropriate.

Required Qualifications

• Bachelor's degree.
• Five or more years of bank operations experience.
• Aptitude and training in Lean, Six Sigma, and AOM to obtain certification and expertise.
• Expert-level business knowledge required, with the ability to consult on the largest and most complex projects.
• Skilled in research, analysis, problem solving, metrics, and reporting, with the ability to identify process gaps and weaknesses.
• Strong interpersonal and influence skills to enable change without direct control.
• Ability to prepare and present findings and recommendations methodically.
• Skilled in time management and driving tasks to completion.
• Strong verbal and written communication skills.
• Demonstrated leadership skills.
• Strong PC skills, including Microsoft Office Suite.

Reporting to Trust Operations Leadership, the Business Process Manager develops and implements business processes within the assigned area, continuously improving or creating workflows to optimize efficiency and productivity across global time zones. Partnering with Trust Ops Enablement, Support Teams, and Strategy and Planning stakeholders, this role builds internal policies and procedures while synchronizing improvement plans across interdependent process owners to reduce risk and strengthen operational controls.

Primary Duties

• Develop and implement business processes within the assigned area, continuously improving current processes or creating new ones, and coordinate organizational procedures for optimized efficiency and productivity.
• Ensure appropriate process design, including capturing and fulfilling correct business requirements.
• Facilitate the execution and delivery of assigned processes as necessary.
• Document, issue, and maintain all instructions and procedures for execution of assigned processes.
• Regularly audit assigned processes for effectiveness and solicit feedback for improvements.
• Resolve problems impacting process execution or goal achievement and create remediation plans to prevent recurrence.
• Proactively communicate all process changes to end users and stakeholders.
• Track progress against performance targets, goals, and objectives.
• Identify risks and opportunities within current processes and investigate and propose process improvements.
• Synchronize process improvement plans with other process owners within Trust and other interdependent processes.
• Work across time zones in a global environment, ensuring processes account for geographic differences.
• Build and maintain key relationships with stakeholders outside the reporting line, including Trust Operations Leadership, Trust Ops Enablement and Support Teams, and Trust Strategy and Planning.
• Develop and enhance internal policies, procedures, processes, and tools.

Qualifications & Experience

• Bachelor's or master's degree in Business, Engineering, Finance, Business Administration, Management, Education, Computer Science, Accounting, Information Systems, or MBA preferred.
• Five or more years of experience in business process development, project management, risk management, fraud prevention, or Trust and Safety work.
• Familiarity with the Atlassian software family, including Jira and Jira Service Desk, and basic project management tools is a plus.
• Experience with technical content writing is a plus.
• Strong problem-solving, analytical, critical thinking, investigative, and internet research skills.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to multitask, learn, and adapt to new technologies in a fast-paced and rapidly changing environment.
• Ability to remain calm in time-sensitive situations and prioritize and respond to user and cross-functional team needs.

Sitting at the intersection of business analysis and manufacturing operations, the Business Process Manager develops process maps and drives continuous improvements in support of an SAP upgrade and hub strategic roadmap across all business functions. Operating across factory champions, hub virtual teams, and internal and external customers, this role delivers documented process enhancements and project scope definitions that prevent problem recurrence and align business capabilities with strategic objectives.

Duties

• Develop process maps and define current business practices in preparation for an SAP upgrade.
• Deliver continuous improvements based on the strategic vision and roadmap of hub functions, factories, and daily operational needs.
• Perform work on assigned projects and deliver process improvements by participating in projects across all business functions.
• Document business enhancements and verify whether enhancements contribute to or hinder strategy.
• Investigate and prioritize business requirements to define project scope and objectives, and prepare schedules, limitations, timelines, and desired results.
• Troubleshoot, analyze, and resolve complex problems, and develop and implement measures to prevent recurrence while recommending ways to improve.
• Maintain, or guide the maintenance of, a wide variety of systems.
• Provide support and ensure accuracy of information and responsiveness to internal and external customers.
• Lead internal testing and coordinate testing with business champions.
• Document and maintain standard work packages.
• Build a network of factory champions and establish a regular meeting cadence to assess training needs and business enhancements.
• Participate in hub virtual teams by leading individual projects and supporting teammates' projects.

Skills & Qualifications

• Bachelor's degree in Business, Mechanical Engineering, Industrial Engineering, or a related field.
• 16 or more years of experience in a manufacturing environment.
• Value Stream Mapping and ERP experience is a plus.
• Proven relationship-building and project management skills.
• Broad knowledge of manufacturing operations, business processes, business tools, and the flow of data.
• Strong analytical skills, initiative, and ingenuity to solve complex problems and implement remedial measures.
• Excellent written and verbal communication skills to negotiate resolutions of controversial issues.
• Demonstrated team orientation, motivation, and flexibility.
• Ability to meet frequently for project updates and team meetings, onsite or virtually.

A key member of the operations leadership team, the Business Process Manager establishes process management principles and partners with line-of-business leaders to identify automation and improvement opportunities that lower cost to serve and enhance customer experience within financial services. Collaborating across executive leadership, Salesforce ecosystem owners, and cross-functional business units, this role builds dashboards, metrics, and reporting that demonstrate operational efficiencies and guide strategic priorities.

Functions

• Establish business process management principles within the organization.
• Establish trust and rapport with the executive leadership team.
• Partner with line-of-business leaders to identify automation and process improvement opportunities designed to improve customer experience and lower cost to serve.
• Create efficiencies within Salesforce to standardize and organize operations.
• Conduct process improvement and discovery analysis and make recommendations.
• Provide direction and guidance to the team, ensuring goals and measurements support the strategic priorities of the business.
• Facilitate problem solving by leveraging continuous improvement methodologies to eliminate root causes and permanently reduce variances.
• Present progress reports and integrate feedback.
• Develop metrics, reporting, and dashboards to demonstrate operational efficiencies and inefficiencies.

Experience & Qualifications

• Bachelor's degree from an accredited college or university.
• Certification as a Green Belt or Black Belt in Lean or Six Sigma, or PMP.
• Salesforce certification or two to five years of experience integrating Salesforce within an enterprise.
• Four years of experience in a specific or related field.
• Experience with PowerBI or other visualization tools preferred.
• Experience with SharePoint, Atlassian, Aha!, Salesforce, Highspot, or other enterprise SaaS tools preferred.
• Five or more years of experience leading initiatives that drive material cost savings and enhance customer outcomes.
• Knowledge of financial institutions and financial data, preferably credit union or retail banking.
• Knowledge of managing and developing Salesforce ecosystems.
• Ability to work with data, spot trends, and conclude.
• Demonstrated leadership skills, including experience leading teams and managing employees.
• Ability to influence teams and drive decisions.
• Excellent critical thinking, problem-solving skills, and sound judgment, with the ability to work in an agile environment with minimum guidance.

Sustained operational performance depends on the Business Process Manager, who investigates process issues, establishes KPIs, and develops process enhancement strategies that improve business performance across finance, consulting, and supply chain environments. Serving as subject matter expert and mentor for team members throughout the organization, this role leads change management implementation for process improvement initiatives and keeps senior leadership informed through periodic progress updates.

Accountabilities

• Investigate issues and complaints in current business processes.
• Establish KPIs and metrics to measure performance and highlight potential problem areas within processes.
• Develop and execute process enhancement strategies that improve business performance.
• Ensure appropriate change management is implemented for process improvement initiatives.
• Support efforts to develop and maintain current process maps and training materials.
• Serve as a subject matter expert and point of contact for process improvement opportunities.
• Stay current on developments in process optimization, change management, and project management.
• Manage teams and execute on agreed projects as needed within guidelines.
• Develop periodic updates for senior leadership.
• Train, mentor, and guide team members and others in the organization on process improvement and implementation of new processes.

Background & Experience

• Bachelor's degree or equivalent experience; MBA is an advantage.
• Certifications in Change Management are a plus, including Prosci Certified Change Practitioner and CCMP.
• Certifications in Continuous Improvement are a plus, including Lean, Six Sigma, BPM, and Kaizen.
• PMP certification is a plus.
• Minimum five to ten years of experience in Finance, business, consulting, or supply chain with cross-functional interactions.
• Strategic and analytical mindset with an eye for identifying improvement points in processes and organizational structures.
• Creative thinking and problem-solving abilities.
• Ability to leverage technology for optimized process solutions.
• Ability to lead and sustain change management.
• Excellent communication skills, capable of delivering management-level presentations.

As the Business Process Manager, this role leads functional teams and project activities within legal units, driving the global standard and target organization across regions and process areas through SAP implementation and roll-in cycles. The project management office and local legal units rely on this work to ensure integration across regions, successful cut-over and hypercare activities, and the ongoing capability of data managers, power users, and end users.

Operational Focus

• Lead the project functional team and activities within legal units.
• Lead and implement the global standard and target organization within the area of responsibility.
• Ensure integration across regions and process areas.
• Manage the change control of projects and design for roll-ins and process changes.
• Coordinate and support local process mapping.
• Facilitate gap analysis with legal units.
• Support integration testing and coordinate user acceptance testing.
• Guide the functional team through data preparation for migration during roll-ins and process changes.
• Lead onboarding and fit-gap sessions, and support cut-over and hypercare activities.
• Mentor and train local data managers, power users, and end users.
• Understand current and future challenges.
• Structure workload and teams using project management methodology, best practices, and tools.
• Manage and support global and local projects.

Professional Experience

• Experienced in working in complex international environments.
• High exposure to different cultural backgrounds.
• Extensive knowledge of business standards and systems.
• Expert-level SAP usage knowledge within own function.
• Able to understand, design, document, and maintain business processes based on common process management best practices.
• Able to structure workload and teams using project management methodology, best practices, and tools.
• Ability to assess risks and benefits and propose and implement solutions.
• Ability to challenge, motivate, and influence people and design to achieve a common goal, from shop floor to senior management level.
• Willing and able to travel regularly and spend time working with colleagues abroad.

Business Process Manager leads revenue-focused activities within specific technology groups and accounts, developing and maintaining the technology intranet site and driving business through e-commerce tools and complete product solutions. Success in the position means collaborating with the Marketing Manager and Business Manager on marketing materials while delivering outstanding service, accurate product information, and timely resolution of customer care issues.

Key Deliverables

• Focus on specific technology groups and accounts to help drive revenue increases within those areas.
• Provide outstanding quality service.
• Develop and maintain the technology intranet site to ensure an effective first port of call for the sales floor.
• Develop a high level of product knowledge and provide complete solutions.
• Prioritize and resolve customer care issues.
• Communicate product information and pricing, special offers, and promotions.
• Promote and drive business through e-commerce tools.
• Recognize and appropriately escalate potential problems.
• Collaborate with the Marketing Manager and Business Manager on the creation and validation of marketing materials.

Technical Qualifications

• Experience of SAP R3 and Business Warehouse is an advantage.
• Commercial or product experience in a technology business is preferable.
• Working knowledge of Microsoft Word and Outlook.
• Knowledge of product and technology portfolio.
• IT industry knowledge, including channels, vendors, programs, and competition, is an advantage.
• Good time management and prioritization skills.
• Good communication skills.
• High attention to detail and accuracy.

The Business Process Manager produces efficient and effective workflow processes that meet corporate KPIs across all hospital teams, overseeing process improvements and stakeholder engagement within a hospital management setting. Reporting to hospital operations leadership and working with multi-disciplinary clinical and administrative teams, this role identifies best-practice strategies, delivers training support, and maintains service standards for patient management and private health fund processes.

Role Responsibilities

• Identify process improvements and strategies for best practice across the business.
• Develop innovative approaches to solving issues.
• Provide support and training across all hospital teams.
• Ensure efficient and effective workflow processes are maintained to meet corporate key performance indicators.
• Engage with key stakeholders across the business.
• Provide exceptional customer service.

Knowledge Skills & Abilities

• Healthcare experience within a hospital management position.
• Process management software experience is advantageous.
• Knowledge of the webPAS patient management system.
• Knowledge of private health fund contracts and claiming processes.
• Ability to develop and implement policies and procedures to drive outcomes.
• Ability to function effectively in a multi-disciplinary team as well as independently.
• Excellent interpersonal and communication skills.
• Excellent computer literacy skills, including Microsoft Visio, Excel, and PowerPoint.

Embedded within the Business Practice and Change Management function, the Business Process Manager applies adaptive end-to-end methodology and human-centered design approaches to redesign business processes and support complex strategic initiatives or technology implementations across the organization. Working closely with executive sponsors, stakeholders, and administrative teams, this role develops KPIs, facilitates co-creation workshops, and builds change management capabilities that drive adoption across multi-matrixed stakeholder groups.

Strategic Responsibilities

• Expand and improve leadership capabilities in business process methodology.
• Align, equip, and train leaders with the tools and resources to understand and implement business process design solutions.
• Train other administrative teams as needed to build business process management capabilities within the organization.
• Apply an adaptive end-to-end business process management methodology.
• Utilize human-centered design, design thinking, and lean six sigma approaches to co-create and design more effective and efficient processes.
• Serve as Business Process Lead on complex strategic initiatives or technology implementations and apply best practices to support initiative teams throughout the transformation.
• Collaborate with key sponsors and stakeholders to assess and document current-state processes and identify pain points and improvement opportunities.
• Facilitate human-centered design workshops and co-creation activities with stakeholders and end users to design or redesign processes.
• Determine pilot criteria with the initiative team and implement pilots of redesigned processes.
• Assess pilot outcomes and adjust processes as needed.
• Develop key performance indicators and measure stakeholder engagement, adoption, and overall progress of change initiatives.
• Utilize change management best practices to build support across initiative teams and the entire organization.
• Enable teams to solve complex problems through human-centered techniques that encourage divergent and convergent thinking, co-creation, and prioritization.

Education & Experience

• Bachelor's degree in Business Process Management, Business Administration, Industrial or Organizational Psychology, User Experience Design, Communications, or an equivalent field.
• Certified Business Process Professional, Lean Six Sigma green or black belt, or LUMA or IDEO certifications preferred.
• Five to eight years of experience in business operations, business modeling and mapping, business process development, and leading organizational change initiatives.
• Experience with various business process models, process mapping and reengineering, and developing workflows and functional business requirements.
• Experience designing and facilitating cross-functional workshops, often with senior staff, utilizing human-centered design and design thinking approaches such as LUMA and IDEO.
• Experience designing and facilitating focus groups and one-on-one interviews.
• Experience managing complex change initiatives affecting multiple stakeholder groups.
• Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and Visio.
• Proficiency with MURAL or similar collaboration and whiteboarding tools.
• Strong communication, collaboration, organization, and persuasion skills, specifically in multi-matrixed organizations with competing priorities.

Reporting to PMO leaders, the Business Process Manager manages business processes for project portfolio management, resource allocation, and financial planning across business units, converting unstructured data into actionable insights that improve execution efficiency and reduce fixed costs. Partnering with Finance and executive leadership teams, this role oversees quarterly resource allocation across multiple programs and builds reporting tools, communications plans, and change management strategies aligned to business operations objectives.

Job Functions

• Prepare presentations for execution cycles for recurring processes such as project planning, resource management, staff forecasting, portfolio analysis, and planning.
• Manage and organize all digital documentation and build an internal Wiki or Confluence website for user self-training and team communication.
• Apply the change management process to create strategies that support adoption of changes required by initiatives or projects.
• Support communication efforts by leading the design, development, delivery, and management of communications.
• Oversee the quarterly allocation of resources across different business units and functions to multiple programs in the portfolio to increase resource allocation and productivity.
• Build reporting tools that convert unstructured data into insights, enabling effective resource allocation, improved project execution efficiency, or lower fixed costs.
• Work closely with Finance to develop templates and reports for financial planning and analysis, and participate in profit and loss reporting at project, business unit, and corporate levels.
• Work with PMO leaders to define, plan, and track business process improvement projects across the company.
• Assist in developing content, including data analysis and slides, for presentations to the executive leadership team.

Position Requirements

• Bachelor's degree required.
• Master's degree preferred, with an emphasis on Business Operations.
• PMP certification or certification in Agile Methodologies, such as PMI-ACP or other industry-standard certification, preferred.
• Five years of progressively responsible experience in project portfolio management, program management, business operations, or data analysis.
• Significant experience with project portfolio management software, such as Clarity or Planview.
• Demonstrated experience overseeing a large portfolio with many concurrent projects.
• Experience in medical devices or healthcare preferred.
• Experience facilitating workshops, holding daily standups, and performing other project management duties.
• Strong skills in process analysis and organizational change management.
• Strong data analysis and data visualization skills, including proficiency in creating pivot tables, macros, and advanced dashboards in Tableau.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Access, and Visio.
• Business process mapping experience and hands-on experience with enterprise database tools.
• Strong organizational skills with proven ability to manage time, priorities, and complex projects with high attention to detail.
• Strong oral and written communication skills with demonstrated ability to communicate effectively.

Sitting at the intersection of business operations and data systems, the Business Process Manager manages business processes for a business warehouse solution, maintaining data integrity while two source systems operate with different data structures during a system transition. Operating across IT, implementation partners, and affiliate stakeholders, this role creates Tableau operational reports, manages transition activities, and delivers project management and process optimization in a regulated, multilingual environment.

Scope of Work

• Manage business processes for a business warehouse solution.
• Cooperate with IT and implementation partners to fix problems for the organization.
• Create operational reports using Tableau on a centralized website.
• Serve as the contact person for affiliate questions about report issues.
• Participate in projects to change the source system.
• Maintain business warehouse integrity while two source systems have different data structures.
• Document current processes.
• Manage transition activities at the end of the assignment to hand over to a new team.

Minimum Qualifications

• Bachelor's degree required.
• Master's degree in Information Technology or a similar field preferred.
• Five or more years of experience in business process management, preferably in a regulated environment.
• Three to five years of project management experience and process optimization experience, preferably in a software integration project.
• Agile experience, including Scrum and SAFe.
• Hands-on experience in reporting, data management, and database management.
• Hands-on experience with SQL, Tableau, Snowflake Data Cloud, and Salesforce.com.
• Communication, facilitation, organizational change, and stakeholder management skills.
• Proactive and willing to work on own initiative.
• Fluency in English and German, both spoken and written.

A key member of the PI Operations team, the Business Process Manager manages and contributes to the evolution of the PI Operations Strategy, owning business and technology processes to improve operational efficiency, accuracy, and capacity within insurance business lines. Collaborating across product management, field sales, IT, and research and development functions, this role generates new ideas, influences senior management, and leads roadmap execution to deliver measurable bottom-line improvements.

Leadership Responsibilities

• Identify impediments to effective and efficient operational performance and manage change in business operational processes and organizational behaviors to positively impact bottom-line results.
• Generate new ideas to meet business needs.
• Develop solutions to complex problems and lead the implementation of recommendations that result in significant improvements through redesigned workflows, appropriate staffing levels, redefined roles, and effective use of technology.
• Influence stakeholders to implement recommendations.
• Provide analysis of competitor and industry data to define achievable benchmarks.
• Execute and leverage analytics to understand current-state business capability performance and inform interim and target-state strategic design.
• Use data to make decisions and control for business changes.
• Manage the execution of roadmaps, outlining and delivering key milestone activities.
• Drive cost-benefit analysis discussions around hard and soft benefit realization and monitoring.
• Influence product management, field sales, platform, IT, research and development, and management information functions to share findings.
• Lead the alignment of in-flight initiatives to the roadmap and coordinate ongoing activities to ensure continued alignment.
• Recommend improvements to policies, procedures, and workflows, including handoffs with business and IT delivery teams.
• Build and manage post-implementation monitoring and benefit realization.

Requirements

• Four years of experience in insurance business, products, and procedures.
• Prior leadership or project management experience.
• Experience with Salesforce business enablement is a plus.
• Experience with contact center capabilities is a plus.
• Strong knowledge of reengineering techniques and methods.
• Strong project management, management, and organization skills.
• Strong knowledge of commercial and personal lines products and services.
• Proven analytical skills and solid mathematics and statistics skills.
• Proficient in Microsoft desktop tools.

Seven or more years of fintech and banking operations experience qualify the Business Process Manager to review current operational practices, build the process repository, and design new processes that address low-frequency, high-impact customer events across a regulated environment. Reporting to the Head of Business Change and serving as a customer needs champion across key business stakeholders, this role advances operational alignment, compliance awareness, and change management capability to embed solutions within business-as-usual teams.

Ownership Areas

• Review current operational practices, document them, build the process repository, and align operating workflows.
• Recommend areas for improvement and design new processes, addressing the long tail of low-frequency customer events.
• Build process maps and ensure the business is aligned to prescribed and documented practices.
• Interpret the diverse needs of customers and work with stakeholders to provide suitable solutions.
• Identify opportunities to improve products, processes, and service to customers, and proactively share improvement opportunities.
• Ensure that processes are accurate, compliant, up to date, and easily accessible.
• Build relationships with key stakeholders across the business, communicate best practices, and coach the team.
• Identify training needs and organize process training.
• Conduct impact analysis on existing and targeted processes and controls.
• Perform change readiness and stakeholder analysis for assigned projects.
• Identify and manage risks and issues associated with implementing change.
• Prepare regular service monitoring reports and circulate them to key stakeholders.
• Create and develop a new process model consistent with organizational needs and strategy, delivering improvement and flexibility for significant growth.

Technical Qualifications

• Seven or more years of experience in banks or fintech, encompassing process design, business operations design, process analysis and mapping, process repository management, project management, and change management.
• Project management qualification is a plus.
• Good understanding of long-tail, low-frequency, high-impact customer requests and events.
• An understanding of compliance, AML, and risks in fintech and technology.
• Technical awareness, with experience driving optimization and automation.
• Excellent stakeholder management, communication, and negotiation skills.
• Ability to plan and execute change management activities to embed solutions within business-as-usual teams for assigned projects.
• Ability to translate detailed and complex data, processes, and customer journey requirements into clear conclusions, processes, guidelines, roadmaps, plans, role descriptions, and training.
• Ability to gather and analyze data through interviews and wider research, problem-solve, and make decisions confidently.
• Ability to thrive in an entrepreneurial environment, working autonomously and meeting tight deadlines.
• Self-starter with multitasking skills and attention to detail.
• Customer needs champion with a deep understanding of customer behavior.

As the Business Process Manager, this role leads cross-functional inventory control projects for a high-growth distribution center, ensuring accurate inventory valuation, bin accuracy, and efficient product storage through robust procedures and industry best practices. The distribution center and procurement, accounting, and buying teams rely on this work to achieve 99% bin accuracy, manage physical and cycle-count inventories, and implement lot management through the company ERP system.

Day-to-Day Responsibilities

• Lead cross-functional inventory control projects and ensure all parties maintain focus for timely completion of assigned tasks.
• Audit processes to ensure proper inventory valuation and reconcile cost of goods sold and inventory on the income statement and balance sheet.
• Manage physical inventories and the cycle-count inventory process, stock rotation, external storage, and product transfers.
• Achieve industry-standard bin accuracy rates of 99% with an overall piece count accuracy of 99.8%.
• Compile cost reporting on poor-quality or scrap product for senior management review and work with procurement staff to recover costs from vendors.
• Implement robust inventory control procedures following industry best practices.
• Develop procedures to improve inventory traceability related to tradeshow attendance and showroom setups.
• Manage product dating, efficient warehouse space utilization, and product slotting.
• Implement lot management through the company ERP system.
• Complete performance management of all direct reports.
• Liaise with buyers and coordinate activities to ensure budgeted inventory levels.
• Manage the disposition of discontinued items.

Qualifications & Experience

• Bachelor's degree in a related field preferred, or equivalent experience.
• Project management experience required.
• PMP, Six Sigma, or Lean manufacturing experience is a plus.
• Three to five years of relevant inventory management experience.
• Demonstrated leadership over cross-functional teams, including inventory management, accounting, and purchasing groups.
• Fluency with the financial and accounting ramifications of inventory movement and valuation.
• Strong administrative, analytical, and problem-solving skills.
• Excellent ability to understand and utilize inventory tracking systems and related technology.
• Flexibility to complete quarterly travel to showrooms for inventory audits.

Business Process Manager executes system configuration, business analysis, and client-facing training across the full IT project life cycle, from requirements gathering through implementation and go-live. The work directly supports client success by ensuring configuration aligns with requirements, testing validates all system changes, and consulting builds client capability in business process management and form design.

Activities

• Analyze business and user needs and translate them into system requirements and design specifications.
• Complete system configuration per specifications.
• Assist and guide customers in writing test plans and test cases to ensure testing aligns with requirements.
• Guide customers in implementation best practices and manage customer expectations to ensure project success.
• Conduct a variety of tests, including system testing, quality reviews, and peer reviews.
• Verify through testing that changes made to one part of the application do not impact other parts.
• Triage and resolve configuration issues and report and review testing results.
• Deliver standardized software training to clients.
• Provide consulting and support to clients as they configure the product.
• Liaise with internal groups, including development staff and support teams.

Qualifications & Experience

• Industry experience in accounting, finance, or banking preferred.
• Understanding of the full IT project life cycle, from requirements gathering through implementation and go-live.
• Deep understanding of case life cycle management, business process management, and form design, including Java, HTML, CSS, XML, JSON, and Angular (required).
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Excellent verbal and written communication skills for technical and non-technical audiences at various levels in the organization.
• Excellent analytical, decision-making, problem-solving, and time management skills.
• Ability to meet deadlines and communicate status appropriately and promptly.

The Business Process Manager creates structured reporting, rebate reconciliation, and client implementation workflows within a managed healthcare and pharmacy benefit management environment, working across contract analysis, data quality assurance, and account management responsibilities. Reporting to department leadership and supervising Business Process Associates and Analysts, this role builds and maintains training documentation and standard operating procedures while managing project deadlines and client implementation timelines.

Work Activities

• Analyze contracts and other documents as required.
• Perform quality assurance checks on data.
• Run and review reports, spreadsheets, and graphs using internally developed software.
• Prepare written reports for manufacturers based on analysis.
• Perform research on various companies and topics.
• Perform reconciliation on rebate totals as needed.
• Manage project deadlines and account management and training responsibilities as assigned.
• Manage client implementation and training projects.
• Supervise Business Process Associates and Analysts.
• Assist with the department budget process as needed.
• Manage training and standard operating procedure documentation as needed.

Required Qualifications

• Bachelor's degree plus a minimum of four years of relevant work experience.
• One to two years of experience as a Business Process Analyst is a plus.
• Knowledge of managed healthcare and pharmacy benefit management is beneficial.
• Fluent with computer capabilities, including word processing, spreadsheets, and database entry.
• Proficiency in PC applications such as Excel.
• Strong analytical, organizational, and problem-solving skills.
• Ability to communicate effectively, both written and oral.
• Ability to handle multiple tasks simultaneously and prioritize tasks and manage deadlines.
• Demonstrated ability to interact as a team player.