Job Summary: 

• Researching and reconciling authorization and claim discrepancies
• Identify trends and opportunities for reeducation and process improvement related to the initial authorization data entry and claims processing
• Ensuring all Care Services business requirements are accurately followed
• Make necessary modifications to authorizations, creating new authorizations to adjudicate claims to resolve discrepancies
• Assisting in the reconciliation of authorization template configuration as it supports claims adjudication
• Assist in designing, developing, and maintaining authorization entry education materials for the Care Services Division
• Performs research on pending claims stemming from authorization match discrepancies reported in the Claims Workflow Module
• Modifies authorizations based on established protocols and recommendations provided by clinical staff.
• Presents authorization cases to the medical director or clinical nurse reviewer
• Ensures all authorization and claim discrepancies are reviewed, responded to and reported on time
• Provide education and/or retraining to existing staff or upon configuration implementation

Skills on Resume: 

• Research Skills (Hard Skills)
• Analytical Skills (Hard Skills)
• Attention to Detail (Soft Skills)
• Problem-Solving Skills (Hard Skills)
• Technical Proficiency (Hard Skills)
• Educational Material Development (Hard Skills)
• Communication Skills (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Providing technical and subject matter expertise on available technologies and processes
• Improve quality, customer satisfaction and cost performance
• Driving a focus on improving the efficiency and effectiveness of finance processes
• Carrying out the diagnosis, design and implementation phases of process methodology 
• Identified processes, supporting both local and end-to-end optimization work
• Helping to diagnose complex issues leading to action-oriented solutions
• Working closely with business partners to support local tactical improvement work
• Identify and communicate reeducation and improvement opportunities in collaboration with the Lead Business Process Specialist
• Provide authorization educational sessions to all new Care Services employees, in collaboration with the Lead Business Process Specialist
• Design and develop customized departmental education, in collaboration with the Lead Business Process Specialist

Skills on Resume: 

• Technical and Subject Matter Expertise (Hard Skills)
• Quality Improvement (Hard Skills)
• Process Optimization (Hard Skills)
• Process Methodology (Hard Skills)
• Analytical Skills (Hard Skills)
• Collaboration (Soft Skills)
• Communication (Soft Skills)
• Training and Development (Soft Skills)

Job Summary: 

• Facilitate sessions or meetings with individuals or teams to conduct initial analysis for all project requests
• Obtain necessary critical information to develop a business case and/or recommendation for various process improvements.
• Document requirements, test cases, process flows and white papers in line with business objectives 
• Provide recommendations to achieve the project’s milestones, deliverables, and increased efficiencies.
• Analyze procedures, processes, and tasks as they relate to project scope
• Develop and maintain overall implementation project plans, schedules, resource plans priorities, and dependencies.
• Provide reports to management and internal partners explaining project status, issues, risks, and timeline, and changes to original plans
• Provide continuous training materials to business key users.
• Handle the master data maintenance workflow, and monitor workflow process and master data quality.
• Support MDM-related topics and projects, and provide training and handover workflow initiated to the user.

Skills on Resume: 

• Facilitation Skills (Soft Skills)
• Analytical Skills (Hard Skills)
• Documentation Skills (Hard Skills)
• Recommendation Skills (Hard Skills)
• Project Management Skills (Hard Skills)
• Reporting Skills (Hard Skills)
• Training and Development Skills (Soft Skills)
• Master Data Management Skills (Hard Skills)

Job Summary: 

• Work on challenging and complex projects in cross-region, cross-function teams. 
• Provide high-quality SAP process implementation.
• Understand the business needs, and translate the requirements of business into application concepts
• Follow up and support the change request realization in the target system.
• Contact with key users to optimize the process. 
• Improve the efficiency of business processes with IT solutions
• Key User Training to ensure business process running well.
• Ensure that the processes in charge are compliant with IT and business compliance requirements
• Consult business process requirements with related groups, e.g. PDG, PEG, and PEC.
• Collect and Translate business requirements to Application/Process concepts
• Raise a Change Request to resolve the business issue, change or optimize the business process.

Skills on Resume: 

• Project Management (Hard Skills)
• SAP Process Implementation (Hard Skills)
• Business Analysis (Hard Skills)
• Change Management (Hard Skills)
• Stakeholder Management (Soft Skills)
• Process Optimization (Hard Skills)
• Training and Education (Soft Skills)
• Compliance Management (Hard Skills)

Job Summary: 

• Provide process support to key users, including troubleshooting, change, optimization, sharing experiences and best practices.
• Implementation cost optimization focused on business needs.
• Gap analysis for new process or critical change of existing process.
• Play consultant and expert roles in BPM projects and a process coordinator.
• Organize project management activities for regional BPM projects/subprojects.
• Support project responsible and manager for Global BPM project and cross Divisions/BLs projects.
• Participate in Function/Integration test, Train User/Key User, Hypercare during project phase.
• Focus on Source 2 Pay, Order 2 Cash, Market 2 Offer, Forecast 2 Produce, Inspect to Quality
• Focus on Inspect to Quality, Asset Lifecycle, Data to Intelligence, and MDM and DQM.
• Be a consultant to Demand Chain issues and provide resolutions.
• Rollout function module in the dedicated area based on specific requirements.

Skills on Resume: 

• Process Support and Troubleshooting (Hard Skills)
• Cost Optimization (Hard Skills)
• Gap Analysis (Hard Skills)
• Business Process Management (BPM) (Hard Skills)
• Project Management (Hard Skills)
• Testing and Training (Hard Skills)
• Process Focus Areas (Hard Skills)
• Consultancy and Resolution (Soft Skills)

Job Summary: 

• Support the integration of the Stock Management System by owning the creation and definition of MDM strategy
• Support in consolidation and cleansing to deliver and align with key stakeholders on a single view of Master Data
• Collect the data for all the attributes and populate the Master Data Table for upload into the Stock Management System
• Partner with peer groups, sponsors and stakeholders to implement business processes and policies
• Map the required business process flows for the creation and collection of data for the New Product Introduction
• Lead and manage all organisation-wide data governance procedures and activities to ensure data integrity across the business
• Develop support processes and reports to keep master data accurate 
• Improving the quality and managing the protection of sensitive data and information assets
• Ensure the delivery of change is made against a fully auditable process 
• Producing/assisting with frameworks, application of methodologies and functional specification

Skills on Resume: 

• Data Consolidation and Cleansing (Hard Skills)
• Data Collection (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Business Process Mapping (Hard Skills)
• Data Governance Leadership (Soft Skills)
• Process Improvement and Reporting (Hard Skills)
• Data Security (Hard Skills)
• Compliance Management (Hard Skills)

Job Summary: 

• Help build a continuous improvement culture and drive Brinks Lean strategy to deliver sustainable results
• Performing process analysis/Value Stream Mapping to identify and prioritize opportunities for improvement
• Facilitating Kaizen/rapid improvement events, coaching team members and management to see and eliminate wastes in the process
• Facilitating implementation of 5S and visual management systems
• Developing standardized work instructions, and implementing Master Data Management standards
• Map the required business process flows for change control
• Develop key controls and KPIs to enforce integrity
• Develop process simplification and improvement procedures 
• Monitor and report process performance and adoption across the organization
• Formulate strategic objectives and appropriate key measurements for initiatives

Skills on Resume: 

• Lean Methodology (Hard Skills)
• Value Stream Mapping (Hard Skills)
• Kaizen Facilitation (Soft Skills)
• 5S and Visual Management (Hard Skills)
• Master Data Management (Hard Skills)
• Business Process Mapping (Hard Skills)
• Key Controls (Hard Skills)
• Process Performance Monitoring (Hard Skills)

Job Summary: 

• IT service delivery and IT Project Manager responsible for Production, Supply Chain and Global Procurement
• Determine project requirements by extracting them from business through interaction and research to define the right Business process
• Translate business requirements to technical/functional requirement
• Coordinate and work with development teams to ensure proper understanding and programming of the business requirements
• Ensure documentation and knowledge transfers to the Application maintenance outsourced provider 
• Ensure that the Disaster Recovery Test is performed periodically
• Enable Value to the Business by having a yearly Action Plan to cover key enhancements and evolution
• Provide the development team with the technical requirements in line with business objectives
• Lead Business meetings and workshops to enable proper requirement gathering and reach agreements with Business counterparts
• Lead design and implementation of the business process under the area of responsibility
• Works with Business Process Owners and key users to create and maintain an operating plan to achieve the strategic vision and operating platform
• 
  

Skills on Resume: 

• Project Management (Hard Skills)
• Business Analysis (Hard Skills)
• Communication Skills (Soft Skills)
• Documentation Management (Hard Skills)
• Disaster Recovery Planning (Hard Skills)
• Strategic Planning (Hard Skills)
• Technical Acumen (Hard Skills)
• Leadership (Soft Skills)

Job Summary: 

• Serve as the first point of contact for all operational system queries about ERP.
• Responsible for providing AX first-level support to Singapore OPCOs.
• Work with the Operation Excellence Manager to identify process inefficiencies, plan for optimization initiatives, and execute the planned optimization projects
• Support in creating Work Instructions, Workflow, and Training Materials with the guidance of the Operation Excellence Manager.
• Work with the different HODs to continually improve the SOPs to improve the customer experience and to optimize their operational environment.
• Ensure compliance with the company’s and the Group’s IT policies and procedures, and world-class customer service is achieved.
• Responsible for risk and controls management, and process architecture and governance
• Increasing customer value, employee experiences and organizational productivity
• Facilitating workshops with internal stakeholders

Skills on Resume: 

• ERP System Knowledge (Hard Skills)
• Process Optimization (Hard Skills)
• Documentation Skills (Hard Skills)
• Stakeholder Management (Soft Skills)
• Compliance and Governance (Hard Skills)
• Customer Service Orientation (Soft Skills)
• Risk Management (Hard Skills)
• Facilitation and Workshop Skills (Soft Skills)

Job Summary: 

• Define project scope by meeting with stakeholders to gather project requirements, systems requirements, and desirable end results and establish a clear problem statement.
• Clarify business rules, identify and troubleshoot user processes, and current system deficiencies about those processes.
• Translate project requirements into clear PRD (Project Requirement Documents) and workflow diagrams.
• Collaborate with IT and web teams to communicate desired functionality options and manage projects with the customer organization. 
• Manage timelines and deliverables both to the internal customer and the IT organization. Negotiate tradeoffs 
• Organize testing activities with IT and global stakeholders.
• Provide regular updates to stakeholders on project status, testing outcome and next steps.
• Provide process documentation and user training.
• Audit order fulfillment processes and practices to identify opportunities for improvements
• Provide best-practices training on systems platforms (Oracle) to optimize functionalities to improve user experience

Skills on Resume: 

• Requirements Gathering (Soft Skills)
• Problem Statement Formulation (Soft Skills)
• Business Process Analysis (Hard Skills)
• Documentation and Diagramming (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Project Management (Hard Skills)
• Testing Coordination (Hard Skills)
• Communication and Training (Soft Skills)

Job Summary: 

• Guide business leaders in identifying and prioritizing process improvement initiatives aligned with strategic objectives 
• Lead and implement business process improvement initiatives 
• Document business requirements for supporting technologies 
• Work with leaders to develop short and long-term goals 
• Lead/facilitate meetings with key stakeholders 
• Participate in planning and executing development activities 
• Leading and working collaboratively with subject matter experts and/or project teams 
• Gather, analyze and interpret information to deliver process maps
• Maintaining and performing process map quality assurance in line with agreed process standards

Skills on Resume: 

• Process Improvement Strategy (Hard Skills)
• Project Leadership (Hard Skills)
• Requirements Gathering (Hard Skills)
• Goal Development (Hard Skills)
• Stakeholder Management (Soft Skills)
• Team Collaboration (Soft Skills)
• Data Analysis and Interpretation (Hard Skills)
• Quality Assurance (Hard Skills)

Job Summary: 

• Drive process simplification, standardization and automation through cross-functional collaboration across all phases of the project lifecycle
• Prepare and deliver analysis, recommendations, status updates, etc
• Present to internal stakeholders and the executive leadership team
• Conduct interviews and facilitate workshops with business stakeholders 
• Formulate strategy, define customer needs, validate requirements and propose changes to business processes and operating models
• Analyze current process standards and metrics to provide solutions for improvements 
• Updating and maintaining documentation on process improvements and performance
• Perform data gathering, root cause analysis, demand analysis and performance trending to develop appropriate process control changes
• Analyze and document dependencies between new and existing processes and identify opportunities for improvements
• Serve as a change agent for transitioning business stakeholders to new ways of working

Skills on Resume: 

• Process Improvement and Automation (Hard Skills)
• Analysis and Reporting (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Facilitation and Strategic Thinking (Hard Skills)
• Process Analysis and Optimization (Hard Skills)
• Documentation Management (Hard Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Provide education and training on changes, updates, and improvements for guidelines, processes, and procedures to stakeholders and management
• Help with mentoring other team members, and identify potential roadblock obstacles and escalate issues 
• Catalyzes continuous business process optimization, standardization and automation
• Maintain the governance and quality of all process deliverables in a centralized process map repository
• Apply process change management practices with the understanding of and assessing the impact of the change
• Providing subject expertise and guidance to IT developers during the software development life cycle
• Overseeing/coordinating user testing, and closely working with IT teams on the implementation of technical solutions
• Verifying technical reference information, including user guides, training manuals, and system requirements
• Ensure documentation exists for any specific procedures and complete timely reviews per policy
• Ensure consistent application of Control standards and descriptions according to the Risk Control Matrices approved/required by Group/Regional Finance
• Ensure all operational controls are observed by the team and where opportunities exist, improve to reduce overall risk exposure

Skills on Resume: 

• Education Delivery (Soft Skills)
• Mentoring and Issue Escalation (Soft Skills)
• Business Process Optimization (Hard Skills)
• Quality Management (Hard Skills)
• Change Management (Hard Skills)
• Subject Matter Expertise (Hard Skills)
• Project Coordination (Hard Skills)
• Documentation and Compliance (Hard Skills)

Job Summary: 

• Be the bridge between multiple stakeholders, including Sales, Finance (Middle Office and Back Office), and IT 
• Monitor and manage system efficiency including continuous optimization and new initiatives
• Be a Subject Matter Expert on the end-to-end process/cycle from Sales (initiation) to Finance (reporting)
• Manage and drive the testing of the deployments on optimizations
• Utilize pragmatic approaches to solving problems and enforcing process discipline
• Coach and mentor finance team members in terms of new system implementations, remediations, and improvements
• Validate and monitor the improvements and report/track operational KPIs and deadlines
• Resolve conflicts in any aspect of project work and process changes with positive impact the organization through a focus on continuous improvement
• Provide proactive feedback to stakeholders to improve processes using necessary tools
• Evaluating the technical solutions in terms of their feasibility to the business operations and processes

Skills on Resume: 

• Stakeholder Management (Soft Skills)
• System Efficiency Monitoring (Hard Skills)
• End-to-End Process Expertise (Hard Skills)
• Deployment Testing and Management (Hard Skills)
• Pragmatic Problem-Solving (Soft Skills)
• Team Coaching (Soft Skills)
• Performance Monitoring (Hard Skills)
• Conflict Resolution (Soft Skills)

Job Summary: 

• Analyze and document current (“As-Is”) processes and/or data flows and value stream maps
• Capture and document future state (“To-Be”) processes and/or data flows per business requirements
• Define the actions steps to transform processes from As-Is state to To-Be state, determine key milestones and estimate timelines to deliver
• Assist in managing resources assigned to the project about project efforts, create project plans and project schedules
• Provide project management leadership from inception through deployment
• Create and maintain related key documentation from the GWAM Business Optimization Playbook 
• Develop project reporting and communicate strategic direction, significant milestones, challenges, and results
• Plan and coordinate new processes’ user acceptance testing, staging, and implementation
• Build relationships within internal and 3rd party teams, and successfully work across departments
• Coordinate and communicate with various groups and key players

Skills on Resume: 

• Process Analysis (Hard Skills)
• Process Transformation Planning (Hard Skills)
• Resource Management (Hard Skills)
• Leadership (Soft Skills)
• Documentation Management (Hard Skills)
• Project Reporting (Soft Skills)
• User Acceptance Testing Coordination (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Establish a solid framework for tracking, monitoring, validating, and reporting efficiency initiatives for the investment function
• Create a robust process flow and efficiency database to consistently identify and log process enhancement opportunities
• Act as primary liaison between the production and project teams
• Ensuring cooperation and concerted action for achieving the goals set forth by the Investments Function’s efficiency program
• Take input from the program manager (or stakeholder), and appropriately and accurately apply comments/feedback
• Identify complex operational business issues and facilitate the development of creative solutions involving workflow procedures and/or new technologies
• Understand the necessity of project standards and apply them consistently
• Participate in ad-hoc root cause analysis to recommend enhancements or other appropriate actions to improve operational performance and customer service
• Liaise between business and other departments, investigating issues, recommending and implementing solutions 

Skills on Resume: 

• Data Analysis and Reporting (Hard Skills)
• Process Optimization (Hard Skills)
• Communication and Liaison (Soft Skills)
• Problem-Solving and Creativity (Hard Skills)
• Project Management (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Technical Aptitude (Hard Skills)
• Interdepartmental Collaboration (Soft Skills)

Job Summary: 

• Support implementation of cross-functional master data management (MDM) processes and software
• Support the end-to-end design and implementation of master data management and governance within the MDM project framework
• Deliver input to system selection and implementation including preparing the organization and supporting change management
• Support end-to-end process optimization and implementation of best practices and once implemented support the management of global process governance
• Fulfill the role of business partner and internal consultant to business owners per data domain
• Support alignment of project demand between business units and functions, and ensure efficient collaboration from business experts and IT partners 
• Leads efforts to evaluate the functional fit of core and digital software solutions
• Designs and documents business processes to address improvement opportunities
• Articulates well-formed business requirements and acceptance criteria
• Engages business stakeholders, advocates with IT on their behalf, and articulates the implications of technology decisions/tradeoffs
• Prioritizes and sequences delivery of new functionality, and leads acceptance efforts for large projects including UAT and OCM

Skills on Resume: 

• Master Data Management Expertise (Hard Skills)
• Project Management (Hard Skills)
• Process Optimization (Hard Skills)
• Business Partnership (Soft Skills)
• Stakeholder Management (Soft Skills)
• Software Evaluation and Fit Analysis (Hard Skills)
• Business Process Design (Hard Skills)
• Requirement Articulation (Hard Skills)

Job Summary: 

• Work in a transformation project, defining and implementing Changeover Scenarios
• Identify necessary tasks for the cutover from legacy to new systems
• Support system implementation including process changes, preparing the organization and supporting change management
• Support the promotion of industry standards and harmonized processes
• Identify interdependencies between business processes in the end-to-end process chain
• Deliver project results on time, closely monitoring quality and cost (including change definition)
• Build and maintain effective working relationships with a variety of stakeholders
• Develop systematic approaches and processes to align information across multiple cross-functional entities
• Coordinate initiatives and actions to bring new technologies to production
• Drive initiatives to improve partner performance, and customer satisfaction and meet KPIs
• Utilize company resources to curate and analyze data
• Bring a fresh perspective and new ideas into Key Sight's Supply Chain performance

Skills on Resume: 

• Project Management (Hard Skills)
• Change Management (Soft Skills)
• Process Analysis (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Strategic Thinking (Soft Skills)
• Cross-functional Collaboration (Soft Skills)
• Data Analysis (Hard Skills)
• Innovative Thinking (Soft Skills)

Job Summary: 

• Building strong and trusted partnerships with key stakeholders and Business Process Owners
• Ensuring alignment on standard template and enhancement requirements
• Develop solutions to meet new functional requirements identified in collaboration with the Application Standards team
• Ensure the standard model being deployed meets the business requirements
• Provide training and support to ensure compliance with the standard model processes
• Support cut-over activity by being engaged in functional areas during the cut-over process
• Collaborate with business leaders to establish the key performance indicators that will be used to measure the impact of the CPSM implementation
• Ensure plants have access to data required to manage the operations
• Engage the business Power Users to identify opportunities to improve the standard model

Skills on Resume: 

• Stakeholder Relationship Management (Soft Skills)
• Requirements Alignment (Hard Skills)
• Solution Development (Hard Skills)
• Business Requirement Assessment (Hard Skills)
• Training and Support (Soft Skills)
• Cut-Over Support (Soft Skills)
• Performance Measurement (Soft Skills)
• Data Management (Hard Skills)

Job Summary: 

• Evaluating business processes, identifying process waste and opportunities for improvement, developing and recommending solutions
• Coordinating with project and team leaders, subject matter experts and project teams that span multiple functions to shepherd solutions through to deployment
• Leading continuous technical reviews of business processes and developing optimization strategies
• Supporting the transfer of newly developed technologies into the production tech stack
• Working hand-in-hand with business analysts to optimally support business processes with new and existing systems
• Leading and coordinating integration efforts for newly acquired subsidiaries, across business and technical functions
• Communicating insights, recommendations, plans and updates to cross-functional team members and management
• Building and maintaining value stream maps, process flow diagrams, and other records for business processes
• Providing leadership, training, coaching, and guidance to junior team members and, on process optimization topics, the organization at large

Skills on Resume: 

• Business Process Evaluation (Hard Skills)
• Project Coordination (Soft Skills)
• Continuous Improvement (Hard Skills)
• Technology Integration (Hard Skills)
• Collaboration with Business Analysts (Soft Skills)
• Integration Leadership (Soft Skills)
• Effective Communication (Soft Skills)
• Documentation and Training (Hard Skills)

Job Summary: 

• Utilize continuous improvement techniques, map business processes and conduct process analysis 
• Examine end-to-end business processes to improve efficiency and operations
• Collaborate with functional teams to develop and maintain process metrics and targets
• Anticipate internal and external business challenges and recommend process enhancements
• Facilitate discussions to drive cross-functional collaboration
• Create, formalize, and manage the requirements management process for the enterprise
• Lead the elicitation and documentation of detailed business process requirements
• Understand and communicate relevant subject matter expertise between the business and IT to support enterprise-wide technology initiatives
• Participate in user acceptance testing alongside the training team for process implementation
• Analyze the entire value chain using lean/Six Sigma skills to optimize the process to provide business recommendations necessary for IT development
• Translate optimal process maps into business requirements that IT can consume

Skills on Resume: 

• Continuous Improvement Techniques (Hard Skills)
• Process Mapping and Analysis (Hard Skills)
• Metric Development and Management (Hard Skills)
• Strategic Thinking (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Requirements Management (Hard Skills)
• Business-IT Alignment (Soft Skills)
• User Acceptance Testing (Hard Skills)

Job Summary: 

• Provides PLM domain expertise in areas of Computer Aided Design Data Management, Parts & Bills of Material Management, Change Management, etc.
• Plans and executes workshops with business users to define processes and facilitates discussions across multiple business units or product lines.
• Provides best-in-class transformational business solutions, defines software requirements, and builds process workflows.
• Ensures solutions are well-engineered, operable, and maintainable over time 
• Ensuring adherence to defined change management guidelines and quality assurance processes. 
• Demonstrates innovation when designing solutions and solving complex PLM problems.
• Manages relationships with multiple business units to develop a clear understanding of the current PLM and CAD offerings to optimize and realize the full potential of these tools.
• Prepares functional specifications and business requirements through critically evaluating information gathered from multiple sources and reconciling conflicts. 

Skills on Resume: 

• PLM Domain Expertise (Hard Skills)
• Facilitation Skills (Soft Skills)
• Solution Design and Implementation (Hard Skills)
• Change Management Expertise (Hard Skills)
• Innovative Problem-Solving (Soft Skills)
• Stakeholder Management (Soft Skills)
• Analytical Skills (Hard Skills)
• Project Management (Hard Skills)

Job Summary: 

• Seek out, compile and reconcile customer/user feedback.
• Translate feedback into documented actions to be taken by the development team
• Manage the project priorities for the development team, and define acceptance criteria
• Take action on user feedback, which could include product updates, coaching for the users, or product/process documentation
• Product development domain knowledge, and vision to move the organization toward an improved state
• Combine multiple sources of feedback and also set team priorities
• Provide leadership to develop effective and productive relationships with multiple 3rd party software development vendors 
• Increase the overall throughput of software projects while improving cost structure
• Provide communication and a single point of contact as projects are underway.
• Lead a team of subject matter experts to translate and communicate business needs into software requirements
• Ensure robust testing is completed and manage the integration of solutions for each completed work project
• Perform financial project analysis such as NPV or OPACC to ensure solutions are fiscally viable and maintainable

Skills on Resume: 

• Customer Feedback Management (Soft Skills)
• Feedback Translation (Hard Skills)
• Project Prioritization (Hard Skills)
• Action on Feedback (Soft Skills)
• Product Development Knowledge (Hard Skills)
• Feedback Integration (Hard Skills)
• Vendor Relationship Management (Soft Skills)
• Project Management (Hard Skills)

Job Summary: 

• Gather, validate and document business requirements for new business and additional revenue streams.               
• Designing process flows, writing requirements, and testing systems to meet customer needs and business requirements.
• Act as the point person between the end-user and technical team regarding project process-related concerns.
• Help improve existing systems and existing processes by studying current business practices and designing modifications.
• Conducts quality assurance (QA) for UI/UX mock-ups and systems to ensure that it follows the business process. 
• Recommend improvements based on QA findings/results.
• Ensures that the assigned activities and project deliverables are on track
• Provides regular updates on deliverable timeline and project status to the Business Process Intelligence Supervisor.
• Conduct market research, industry and competitor analysis.

Skills on Resume: 

• Business Requirement Gathering (Hard Skills)
• Process Design (Hard Skills)
• Communication (Soft Skills)
• Process Improvement (Hard Skills)
• Quality Assurance (QA) (Hard Skills)
• Project Management (Hard Skills)
• Reporting and Documentation (Hard Skills)
• Market Research and Analysis (Hard Skills)

Job Summary: 

• Develop an intimate understanding of internal processes and related challenges to recommend improvements
• Facilitate teams to evaluate existing “as-is” processes for optimization, scalability, or transformation for improved operational efficiency, ease of use, and effectiveness
• Provide expert advice in developing and documenting “to-be” end-to-end processes and related artifacts
• Support initiatives with a data-driven approach – collect, measure, and analyze technical, statistical, time data to inform solutions
• Communicate new/updated policies and processes to leaders, employees, and cross-functional organizations.
• Collaborate and build relationships with system and business owners to ensure common understanding and drive process design
• Facilitate and coordinate large-scale and dynamic technical projects, with competing resources and priorities
• Coordinate organization-wide business requirements and ensure agreement is obtained from all stakeholders
• Track the progress of requirements and provide transparency by communicating progress to internal teams
• Communicate ongoing business data and insights within and across project teams
• Proactively identify risks to quality and/or timeline and associated mitigations
• Collaborate with product and engineering teams to build and launch new features and programs.

Skills on Resume: 

• Process Understanding and Improvement (Hard Skills)
• Facilitation and Evaluation (Hard Skills)
• Documentation and Artifacts (Hard Skills)
• Data-driven Approach (Hard Skills)
• Communication (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Project Coordination (Hard Skills)
• Transparency and Risk Management (Soft Skills)

Job Summary: 

• Maintain a list of all Business Processes which to be addressed.
• Design workflows for each process (part of a team).
• Oversee programming of workflows in Microsoft Sharepoint/Power Automate (programmers provided).
• Update current ISO procedures to reflect revised workflows.
• Establish training materials for workflows
• Provide handover to the Office Manager to oversee the operation of the workflows.
• Oversee the specification and implementation of an electronic HR platform.
• Oversee the specification and implementation of an electronic timesheet system.
• Integrate with the accounts team to design and issue monthly financial reports.
• Support the development of a Project Cost Control Process.

Skills on Resume: 

• Business Process Management (Hard Skills)
• Workflow Design (Hard Skills)
• Microsoft SharePoint/Power Automate (Hard Skills)
• ISO Compliance (Hard Skills)
• Training Material Development (Hard Skills)
• Handover and Transition Management (Soft Skills)
• HR and Timesheet System (Hard Skills)
• Financial Reporting (Hard Skills)

Job Summary: 

• Research, analyze and recommend improvements to the organization across business functions and departments
• Study operational and performance data to identify trends and opportunities for improvement
• Responsible for creating and documenting new business processes
• Develop project plans to implement and integrate significant projects supporting identified business process improvement opportunities
• Design a method for resolving the issues and improving decision making
• Perform necessary testing on all process improvements implemented and/or current processes
• Fully implement the solutions and work with the functional leaders to integrate the solutions into their overall workflow
• Participate (or lead) in training teammates to use the new solution effectively
• Develop training materials, and maintain business processes

Skills on Resume: 

• Research and Analysis (Hard Skills)
• Data Analysis (Hard Skills)
• Process Improvement (Hard Skills)
• Project Management (Hard Skills)
• Problem Solving (Hard Skills)
• Testing and Quality Assurance (Hard Skills)
• Implementation and Integration (Hard Skills)
• Training and Development (Soft Skills)

Job Summary: 

• Acts as a consultant and identifies opportunities for Distinguished 
• Grow the business through efficient business processes and continuous improvement projects.
• Defines, designs, and implements processes for new workflows that are created because of business needs.
• Works with internal stakeholders to analyze processes and performance data to identify opportunities for improvements.
• Recommends and develops methods/protocols for an overall process audit framework.
• Completes process improvement projects with limited levels of direction and support 
• Leading teams in the application of tools to solve business problems.
• Leads and delivers projects following applied methods and concepts.
• Develops Continuous Improvement projects through process improvement methodologies while considering potential risks.
• Contributes to the identification of CI projects that meet strategic objectives.
• Partners with key stakeholders and effectively communicate up, down, and across the organization.
• Ensure changes are fully integrated through follow-up communication, perseverance, and consistency.
• Manages training for change management projects and initiatives to impacted business units.

Skills on Resume: 

• Consulting Skills (Soft Skills)
• Process Improvement (Hard Skills)
• Workflow Design (Hard Skills)
• Data Analysis (Hard Skills)
• Process Audit Framework (Hard Skills)
• Project Management (Hard Skills)
• Team Leadership (Soft Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Facilitate process workshops to engage with the customers to gather requirements
• Coordinate with the data, MIS and customer teams to define the business process for the core processes and recommend improvements
• Design and develop new processes aligned with the company’s solution, map existing processes to future processes
• Re-engineer processes to standardize and achieve business improvement outcomes
• Document end-to-end business processes, monitor and measure process performance to provide feedback
• Undertake a structured approach to process optimization to enable better customer and business outcomes, improving efficiency and creating an improved customer experience.
• Find, analyze, measure and document present and future state processes to understand the source of issues.
• Working with staff, leaders, customers, and other stakeholders to understand, measure, administer and changes to processes, roles, and operations.
• Start, facilitate and recommend improvements creatively solving issues and considering innovative ideas.
• Ensuring data-driven suggestions analyzing customer and operational data and measuring the influence of the recommended changes.

Skills on Resume: 

• Facilitation Skills (Soft Skills)
• Business Process Analysis (Hard Skills)
• Process Design and Development (Hard Skills)
• Process Re-engineering (Hard Skills)
• Process Documentation and Monitoring (Hard Skills)
• Process Optimization (Hard Skills)
• Stakeholder Management (Soft Skills)
• Data-driven Thinking (Soft Skills)