Job Summary: 

• Be the single, central point of contact for the business to coordinate all matters relating to Agency Management.
• Manage the Due Diligence process, ensuring compliance with internal standards and external regulatory requirements.
• Coordinate the onboarding of new Brokers, appointed representatives, and sub-agents.
• Manage the termination of Agency relationships following appropriate sign-off from senior management.
• Manage the business development process for approval of new agencies
• Manage the due diligence/quality assurance exercise safeguarding high-quality standards and compliance with internal guidelines 
• Take responsibility for considering external regulatory requirements
• Support the decision-making process for onboarding new brokers
• Manage and oversee the performance of agreements with agencies
• Liaise with Senior Management and the Risk Committee to ensure adherence to agreed SLAs.
• Liaise with IT to ensure Broker records are up to date on Policy Administration Systems.

Skills on Resume: 

• Agency Management Coordination (Soft Skills)
• Due Diligence Process Management (Hard Skills)
• Broker Onboarding (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Performance Oversight (Soft Skills)
• Risk Management Liaison (Soft Skills)
• Policy Administration Systems Management (Hard Skills)
• Business Development (Soft Skills)

Job Summary: 

• Identify and recruit Potential Agents regularly.
• Manage the Agents Team and track the Activation of Agents regularly.
• Train and motivate the agents/advisors and ensure their productivity.
• With the help of seniors, providing them training with regards
• Coordinate and plan with them at every stage to enhance the business of the company.
• Visiting customers along with the team.
• Understand the needs of the client/customer and provide information about the product that is suitable for him/her.
• Set monthly agency goals and measure results vs. goals.
• Build and maintain strong customer relationships by providing excellent customer service.
• Identify performance improvement areas and provide recommendations.
• Communicate agency performance levels including areas of concern to management.

Skills on Resume: 

• Agent Recruitment (Soft Skills)
• Team Management (Soft Skills)
• Agent Training and Motivation (Soft Skills)
• Business Coordination (Soft Skills)
• Client Needs Analysis (Soft Skills)
• Goal Setting and Performance Measurement (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Performance Analysis and Reporting (Hard Skills)

Job Summary: 

• Review and analyze all aspects of incoming Group agency contracts
• Report on any regulatory updates relevant to agency contracts and implement into contracts
• Provide advice and solutions to colleagues to address technical referrals
• Build strong relationships with stakeholders (both internally and externally)
• Ensure documentation, records, and systems are accurate and updated where required
• Assist managers with MI and wider data
• Develop action plans for improving agency performance.
• Build long-term relationships with new and existing customers
• Communication and negotiation skills and ability to build rapport.
• Be the first point of contact for local agency teams to communicate awareness of policies and procedures and adherence to the Group agency framework structure (once implemented)

Skills on Resume: 

• Contract Analysis (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Technical Solutions (Soft Skills)
• Stakeholder Relations (Soft Skills)
• Records Management (Hard Skills)
• MI Support (Hard Skills)
• Performance Improvement (Soft Skills)
• Negotiation (Soft Skills)

Job Summary: 

• Help and support in the office including sourcing, screening, interviewing, and checking references for candidates based on departmental business needs and requests
• Regularly provide training and guidance to other team members who call in needing assistance
• Proactively maintain PR aspects, marketing, and promotion of the agency through ads, websites, social media, etc.
• Proactively maintains hiring and recruiting in the office
• Regularly make phone calls and set appointment times for potential employees for hiring managers
• Develop business improvement initiatives based on current market trends and competitors.
• Manage agency operators to achieve company goals and objectives.
• Maintain visible operational reports on Agency process volumes and key metrics
• Partner with Finance to perform reviews of intermediary’s financial reports to ensure they meet specified requirements
• Attend sales training meetings

Skills on Resume: 

• Recruitment Support (Soft Skills)
• Team Training (Soft Skills)
• Marketing and Promotion (Hard Skills)
• Hiring Management (Soft Skills)
• Appointment Scheduling (Soft Skills)
• Business Improvement (Soft Skills)
• Performance Management (Soft Skills)
• Financial Review (Hard Skills)

Job Summary: 

• Provide leadership and direction on the development of the Hiscox USA Agency Management function.
• Design and deploy appropriate agency management processes, workflows, and controls across multiple teams and systems and document them in an Agency Playbook in consultation with the Field Leadership Team.
• Accountable for the onboarding and management of brokers, partners, agents, TPAs, and other Intermediaries
• Provide performance management, data collection, analysis, and recommendations to the Field Leadership Team
• Build status reporting, Intermediary KPI monitoring and analysis, Workflow management
• Partner with Field Leadership, Finance, and Operations on compensation issue resolution
• Ensure timely processing of appointment requests and maintenance including screening and vetting
• Perform multiple system setups and changes for appointed intermediaries and their subsequent producers
• Ensure intermediary details are up to date in all internal systems including licensing and compliance information
• Lead internal coordination to complete external reporting requests (e.g. Lloyd’s, State Insurance Departments, etc.)

Skills on Resume: 

• Leadership and Direction (Soft Skills)
• Process Design and Documentation (Hard Skills)
• Onboarding and Management (Soft Skills)
• Performance Management (Hard Skills)
• KPI Monitoring and Reporting (Hard Skills)
• Compensation Issue Resolution (Soft Skills)
• System Setup and Maintenance (Hard Skills)
• External Reporting Coordination (Hard Skills)

Job Summary: 

• Create partner segmentation strategies, define and implement awareness and demand generation programs to and with a select set of agency partners around the world.
• Understand position vis-a-vis competitors and define strategies that create and maintain competitive advantage with agency partners.
• Develop co-marketing plans with top agency partners. 
• Project lead the execution of those plans, working together with internal resources, including creative, content, event, and ABM teams, and with external contractors
• Ensure that these co-marketing plans are implemented and drive intended results.
• Work with WP Engine marketing teams to ensure a compelling portfolio of co-marketing offerings for partners.
• Track the performance of the campaigns, share that information back with partners, and find opportunities for continuous improvement.
• Report campaign performance, areas of strength, challenges, and opportunities for improvement to management. 
• Adjust campaigns accordingly to improve success.
• Drive cross-functional team performance to achieve opportunity creation goals.
• Work collaboratively with Partner Account Managers, sales, marketing, support, product and marketing teams, WP Engine management, agency partner teams and others to implement defined objectives.
• Implement other marketing strategy development and tactical execution tasks as requested by the Senior Director of Global Agency Marketing, to achieve team, business unit, and company goals.

Skills on Resume: 

• Partner Segmentation Strategy (Hard Skills)
• Competitive Analysis (Hard Skills)
• Co-Marketing Plan Development (Soft Skills)
• Project Leadership (Soft Skills)
• Campaign Implementation (Soft Skills)
• Performance Tracking and Reporting (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Marketing Strategy Execution (Hard Skills)