• Manage the day-to-day operations of the Data Administration team
• Train incoming new hires on all department responsibilities
• Assist in the creation of task request/delivery solutions, utilizing CRM technology
• Define SLAs and escalation timelines for each team's responsibility
• Facilitate cross-training on all relevant topics among department team members
• Design and utilize analytics reporting to monitor and manage team activity and bandwidth
• Properly escalate obstacles and issues to the Director of Process Improvement to collaboratively identify solutions
• Brainstorm, design, and execute process improvements for the team’s responsibilities
• Liaise with service team leaders to refine communication channels
• Strategize with internal stakeholders to elevate and improve the output of the team in support of a heightened customer service experience that fosters the growth and success of Prestige clients

Skills: Team Management, Training, CRM Technology, SLA Management, Cross-Training, Analytics Reporting, Problem Escalation, Process Improvement

• Supports quality patient care by ongoing monitoring of the patient delivery system through patient flow management, direct observation, staff interactions, and patient and family interactions. 
• Practices in and supports quality/performance improvement initiatives, demonstrates sound project management skills. 
• Ensures quality patient care by monitoring clinical nursing practice and patient care delivery that support optimal patient outcomes. 
• Ensures institutional compliance with professional, regulatory, and government standards of care. 
• Monitors customer satisfaction and seeks ways to continually improve customer satisfaction.
• Creates and maintains respectful relationships throughout Inova Health System and external customers. Encourages cross-boundary involvement in obtaining department goals. 
• Works with peers and others in the operating unit and throughout the system to achieve goals. 
• Supports and contributes to operating unit and system committees and initiatives. 
• Build effective teams, supports teams in initiatives and recognizes team members contributions. 
• Supports and assists appropriately in Inova's strategic initiatives. 
• Interact with Chair, Director of Business Affairs, Vice Chairs and Division Directors
• Coordinate departmental office functions including but not limited to organizing clerical functions and determining priority of tasks

Skills: Patient Flow Management, Project Management, Clinical Monitoring, Regulatory Compliance, Customer Satisfaction, Relationship Building, Team Collaboration, Strategic Support

• Foster's leadership by providing consistent communication and demonstrating mutual support. 
• Leads by service to others and strives to exceed others' expectations. 
• Reviews self-development plan and professional goals, seeks new knowledge toward the progression of professional goal. 
• Provides front-line supervision to the Administrative Supervisor Team to include: Hiring, Coaching and Performance Management Holds regular staff meetings to communicate OU and department priorities, provide in-services and training necessary to ensure maximum efficiency. 
• Monitors staff performance and serves as a resource/subject matter expert for the team. 
• Serves as clinical resource to staff who are formulating a plan of care based on trends of similar patients, including patient education and discharge planning. 
• Ensures efficiency in the delivery of care, determines immediate priorities and offers solutions for problems.
• Serves as clinical resource to staff who are making independent clinical decisions based on knowledge drawn from education and experience. 
• Serves as clinical resource to staff who are evaluating patient outcomes and making revisions in the plan of care. 
• Advocates patient rights from the patient/family perspective: provides counsel and acts as a resource to resolve issues. 
• Promotes the development of clinical decision making of all team members.

Skills: Leadership, Performance Management, Staff Supervision, Clinical Expertise, Patient Advocacy, Problem Solving, Decision-Making Support, Staff Development

• Responds to all emergency codes and is responsible for initiating action until the appropriate personnel arrive
• Communicate by utilizing verbal, written and interpersonal skills to coordinate activities with health team members
• Communicates and collaborates with other department managers concerning specific issues
• Facilitates effective communication with medical staff and other health team members
• Facilitates and coordinates interventions for patients/families in crisis situations
• Provides support and coordinates intervention in crisis situations
• Facilitates conflict resolution with patients and families in the absence of a Patient Advocate
• Promotes a positive image of the hospital through actions and communications, which provide a customer-oriented approach to patient care
• Acts as a public relations representative to all hospital customers, promoting positive guest relations (may include notary public, Eucharistic minister)
• Enhance physician satisfaction by collaborating and cooperating with medical staff
• Informs appropriate manager or department for follow-up
• Serves as a role model through professional development, management/leadership, communication skills, committee involvement, and attendance at Leadership and Administrative Supervisor meetings
• Coaches and counsels employees
• Promotes inter-departmental co-worker cooperation

Skills: Emergency Response, Communication, Collaboration, Crisis Management, Conflict Resolution, Customer Service, Public Relations, Physician Satisfaction

• Under the general supervision of the Deputy/Assistant Chief of Staff, Marine Corps Community Services, provides and supervises organizational support services such as communications, correspondence, internal directives/orders, files and records, forms management, operating directives library, reports controls and attendant computerized applications. 
• Plans, coordinates and implements practices and procedures for these programs.
• Provides guidance to administrative staff in ten organizational subdivisions and the MCCS Headquarters to further the organization's total support services program.
• Exercises leadership in the form of regular training sessions for administrative professionals across MCCS in order to ensure maximum levels of standardization and adherence to all requirements regarding correspondence and records management. 
• Provides tracking system for executive tasks, and a myriad of time-management assistance processes for senior management, and initiates control measures to ensure timely completion of projects and/or reports. 
• Oversees and administers the MCCS Command Chronology program, Awards, Vital Records Programs and Appointment Letters, and publishes holiday hours for MCCS business and facilities. Provides typing, word processing and related support to supervisors and others needing confidential assistance. 
• Participates in weekly AC/S staff meetings and provides minutes of same to all division directors and their administrative specialists.
• Coordinates with the MCIWEST-MCB Camp Pendleton Adjutant and Adjutant's Staff, Staff Secretary and Protocol Officer when necessary to properly complete and route correspondence and other materials and ensure compliance with procedures and policies.
• Takes action to solve problems quickly. 
• Supervises subordinate personnel in accomplishing support services responsibilities.

Skills: Organizational Support, Leadership, Records Management, Time Management, Communication, Training and Development, Problem Solving, Staff Supervision

• Ability to multi-task, self-motivated and driven.
• Must possess strong decision-making skills and have excellent independent judgement.
• Experience using EPIC strongly 
• Strong organizational skills with the ability to communicate effectively (written and oral). 
• Attention to detail and the ability to perform a varied assortment of tasks.
• Strong leadership skills.
• Excellent interpersonal skills.
• Independent learner and worker, flexible and adaptable.
• Able to communicate using the spoken and written word.
• Excellent organization and customer service skills
• Experience supervising students or other entry-level employees

Qualifications: BA in Business Administration with 5 years of Experience

• Supervise experience in administrative field
• Good English & Cantonese
• Proficient in relevant software including MS Office Suite.
• Excellent presentation and communication skills.
• Strong problem-solving abilities.
• Administrative management experience
• Finance experience with budgets, contract compliance and collections
• Excellent planning, and organizational skills
• Experience providing administrative support or office management
• Ability to learn and quickly utilize new software programs
• Demonstrated ability to work independently

Qualifications: BA in Management with 2 years of Experience

• Prior management experience.
• Utilizes effective conflict resolution skills.
• Demonstrates excellent verbal and written communication skills.
• Uses PC skills to communicate and analyze data.
• Demonstrates skills in caring for neonatal, infant, pediatric, adolescent, adult and geriatric patients.
• Demonstrates basic skills in operation of telephone, two-way radio, beeper, Lotus Notes, Word, simple spreadsheets, internet, and routine nursing equipment.
• Demonstrates knowledge of hiring and compensation process/policies.
• Demonstrates confidentiality according to PHI regarding patient and co-worker information.
• Strong business acumen and attention to customer service
• Positive attitude and an eagerness to learn
• Homebuilding experience 

Qualifications: BA in Office Administration with 3 years of Experience

• Experience in distribution center/warehouse operations or related area
• Basic computer skills, including a working knowledge of Microsoft Office
• Leadership experience with direct report responsibility
• Experience mentoring and coaching others
• Experience creating and/or managing budgets
• Experience using troubleshooting processes to resolve problems
• Administrative experience, which includes previous experience working independently, prioritizing, managing multiple tasks and meeting deadlines.
• Previous supervisory experience 
• Good working knowledge of Microsoft Office (including Word and Excel). 
• Must have strong organizational skills. 
• Effective oral, written, and interpersonal communication skills.

Qualifications: BA in Human Resources with 4 years of Experience

• Demonstrated clinical competence with acute care nursing experience preferrably in critical care or emergency department
• Supervisory experience
• Excellent communication and interpersonal skills. 
• Leadership and motivational skills. 
• Critical thinking, program development and project management skills. 
• Skills in group facilitation and/or team building
• Demonstrated success in directing staff in order to achieve a common goal.
• Demonstrated experience and familiarity with tools, technology, and systems typically found within most health care environments 
• Demonstrated knowledge of cash handling procedures.
• Demonstrated knowledge of insurance verification procedures and medical terminology 
• Experience in a healthcare setting

Qualifications: BA in Organizational Leadership with 5 years of Experience