ADMINISTRATIVE SPECIALIST RESUME EXAMPLE

Emily Carter

Phoenix, AZ

(602) 418-7742

emily.carter.hr@gmail.com

linkedin.com/in/emilycarteradmin

SUMMARY

Results-driven Administrative Specialist with 2+ years of experience in office administration, records management, and customer support within education and healthcare environments. Proven record of improving document processing turnaround by 25% while supporting executive scheduling, travel coordination, and payroll administration. Expertise in calendar management and data reporting to optimize operational workflows, mitigate administrative delays, and drive organizational efficiency through accurate communication, scheduling, and records administration.

SKILLS

Calendar Management

Records Administration

Travel Coordination

Data Reporting

Payroll Processing

Customer Service

EXPERIENCE

Administrative Assistant

Blue Ridge Community Health Services, Phoenix, AZ

June 2024 - Present

• Coordinate calendars, meetings, and travel arrangements for 5 department managers, reducing scheduling conflicts by 30% through proactive planning and follow-up.
• Process payroll records, leave requests, and employee documentation for 80+ staff members while maintaining 99% data accuracy.
• Maintain electronic filing systems and update operational databases, improving document retrieval efficiency by 40% across administrative departments.
• Support office operations by managing visitor inquiries, mail distribution, and supply inventory, reducing office supply shortages by 20%.

Office Coordinator

Desert Valley Learning Center, Mesa, AZ

August 2022 - May 2024

• Assisted with onboarding documentation and maintained employee records for 50+ staff members while ensuring compliance with internal procedures.
• Scheduled meetings, training sessions, and conference room reservations for multiple departments, supporting 100+ monthly appointments.
• Prepared reports, spreadsheets, and correspondence using Microsoft Office applications, improving reporting turnaround time by 15%.
• Responded to phone and email inquiries from students, vendors, and staff while maintaining a professional customer service environment.

EDUCATION

Associate of Applied Science in Business Administration

Mesa Community College, Mesa, AZ

Jordan Mitchell

Tampa, FL

(813) 555-2748

jordan.mitchell.office@gmail.com

linkedin.com/in/jordanmitchelloperations

SUMMARY

Results-driven Administrative Specialist with 5+ years of experience in procurement coordination, executive support, and financial administration within healthcare and corporate operations. Proven record of reducing invoice processing delays by 35% while supporting purchasing, travel coordination, and compliance reporting activities. Expertise in vendor management and records administration to optimize business operations, mitigate reporting discrepancies, and drive efficient cross-functional communication through accurate documentation and workflow coordination.

SKILLS

Procurement Coordination

Executive Support

Invoice Reconciliation

Vendor Management

Records Administration

Travel Coordination

EXPERIENCE

Administrative Specialist

HarborPoint Medical Solutions, Tampa, FL

March 2022 - Present

• Manage purchasing requests, vendor contracts, and invoice reconciliations for 12 departments, improving procurement turnaround time by 28%.
• Coordinate executive calendars, meetings, and domestic travel arrangements for senior leadership teams supporting 150+ monthly operational activities.
• Maintain confidential employee, payroll, and operational records while ensuring compliance with organizational procedures and audit requirements.
• Prepare financial reports, billing documentation, and expense reconciliations, reducing reporting discrepancies by 22% across administrative operations.
• Support onboarding and training coordination for new hires, improving documentation completion rates to 98%.

Office Administrator

Suncrest Behavioral Health Group, Orlando, FL

January 2020 - February 2022

• Processed accounts payable invoices, payroll adjustments, and expense reports totaling over $1.2M annually while maintaining accurate financial documentation.
• Coordinated scheduling, conference logistics, and event planning for teams of 60+ employees across multiple office locations.
• Maintained inventory systems and monitored office supply budgets, reducing unnecessary purchasing expenses by 18%.
• Assisted leadership with monthly operational reports, contract documentation, and compliance tracking activities supporting state regulatory requirements.

EDUCATION

Bachelor of Science in Business Administration

University of South Florida, Tampa, FL

Rebecca L. Monroe

Seattle, WA

(206) 555-8139

rebecca.monroe.consulting@gmail.com

linkedin.com/in/rebeccalmonroe-executiveops

PROFESSIONAL SUMMARY

Results-driven Administrative Specialist with 10+ years of experience in executive operations, compliance administration, and program coordination within healthcare, education, and government organizations. Proven record of improving administrative processing efficiency by 40% while overseeing budgeting, procurement, executive scheduling, and regulatory reporting functions. Expertise in operational compliance and strategic coordination to optimize organizational workflows, mitigate financial and administrative risks, and drive high-level executive support through data-driven process management and cross-functional leadership collaboration.

CORE SKILLS

Executive Operations

Compliance Reporting

Budget Administration

Procurement Management

Program Coordination

Strategic Scheduling

EXPERIENCE

Senior Administrative Specialist

Northwest Integrated Health Partners, Seattle, WA

April 2020 - Present

• Direct executive operations, procurement administration, and compliance reporting for 10 departments supporting more than 300 employees and contractors.
• Manage complex calendars, leadership travel, vendor agreements, and board-level meetings, improving executive scheduling efficiency by 35%.
• Oversee purchasing approvals, invoice reconciliation, and budget tracking activities totaling $4.5M annually while maintaining full audit compliance.
• Coordinate regulatory reporting, operational documentation, and cross-functional project initiatives, reducing administrative processing delays by 40%.
• Lead onboarding coordination, records management, and policy implementation activities supporting organizational growth and workforce expansion initiatives.

Administrative Operations Coordinator

Evergreen University Medical Services, Bellevue, WA

June 2016 - March 2020

• Supervised administrative workflows involving payroll processing, travel coordination, vendor management, and confidential records administration for 120+ personnel.
• Developed reporting procedures and document tracking systems that improved data accuracy by 30% and streamlined monthly reconciliation processes.
• Coordinated training sessions, leadership meetings, and operational projects while maintaining compliance with healthcare and university administrative standards.
• Supported executive leadership with financial reporting, purchasing approvals, and strategic operational planning initiatives across multiple departments.

EDUCATION

Bachelor of Arts in Organizational Management

University of Washington, Seattle, WA

• Applied University leave management policies to resolve employee inquiries, coordinating absence communications and documentation for 150+ Administrative, AFSCME 3200, and AFSCME 1699 staff members.
• Facilitated operational support by organizing personnel records, maintaining standardized templates, and communicating procedural updates that improved administrative response accuracy by 25% across auxiliary departments.
• Administered hiring support activities for Administrative, AFSCME 3200, and AFSCME 1699 positions, streamlining interview coordination, onboarding documentation, and candidate communications within established university timelines.
• Enhanced departmental efficiency by evaluating administrative workflows, recommending process improvements, and supporting payroll, calendar coordination, and annual uniform distribution activities with minimal supervisory oversight.
• Managed auxiliary website support and cross-functional administrative communications, ensuring accurate information accessibility while serving as backup coverage for the Executive Assistant position during peak operational periods.
• Collaborated with Student Affairs and regional partners to advance equity, cultural competency, sustainability, and student well-being initiatives supporting retention, academic progress, and graduation outcomes throughout university operations.

Core Skills:

• Leave Management
• Payroll Coordination
• Website Administration
• Process Improvement
• Template Development
• Calendar Management

• Welcomed visitors, Aspen Dental practice owners, candidates, vendor-partners, and contractors while managing front-desk operations that supported seamless daily activities across the Syracuse Practice Support Center.
• Coordinated cross-functional partnerships with human resources, finance, procurement, information technology, building security, and senior executives to maintain efficient operational support and workplace communication standards.
• Organized leadership meeting logistics, travel schedules, candidate interviews, and location visits, ensuring timely coordination between support centers in Chicago, IL and Chandler, AZ for executive collaboration.
• Maintained office supply inventory and online purchasing processes, fulfilling 100+ special requests annually while controlling supply availability and supporting uninterrupted administrative operations across multiple departments.
• Facilitated company and department meetings by scheduling rooms, arranging audio-visual support, coordinating food services, and partnering with Information Technology to ensure all meeting equipment functioned properly.
• Administered inbound calls, mail distribution, candidate navigation, new hire badge printing, seating assignments, and customer inquiries, improving visitor experience and supporting responsive communication throughout the Practice Support Center.

Core Skills:

• Meeting Coordination
• Inventory Management
• Travel Scheduling
• Audio-Visual Support
• Mail Distribution
• Visitor Management

• Welcomed employees and visitors while maintaining a professional reception environment, controlling facility access, issuing badges, and supporting daily office security procedures for high-volume operations.
• Monitored reception security protocols by overseeing visitor logs, temperature screening systems, face-cover compliance, and controlled entry procedures that strengthened workplace safety and operational accountability.
• Administered personnel security clearance processes by initiating SF86 background investigations, coordinating fingerprint collection, tracking application progress, and delivering timely status updates to operations management teams.
• Supported Quality functions by maintaining Risk Register databases, tracking monthly contract quality checklists, coordinating Internal and External Quality Audits, and assisting SharePoint-based Program Management site administration.
• Facilitated Safety program operations through employee injury tracking dashboards, distracted driving initiatives, safety award coordination, and administrative reporting that improved organizational compliance and workplace awareness.
• Managed front-office communications by answering calls, distributing mail, updating calendars, scheduling meetings, ordering office supplies, and completing administrative documentation with consistent accuracy and responsiveness.

Core Skills:

• Security Clearance
• SharePoint Administration
• Risk Management
• Calendar Coordination
• Inventory Tracking
• Quality Auditing

• Coordinated attendee experiences for organization-wide events, overseeing on-site preparations, production activities, and post-event breakdown processes that improved engagement and operational execution across multiple departments.
• Organized special events, planning retreats, staff meetings, and team celebrations while managing schedules, logistics, and vendor coordination, supporting successful All-Team Day and company culture initiatives.
• Monitored ongoing special projects by tracking milestones, communicating status updates, and resolving scheduling challenges that ensured timely completion within established organizational objectives and leadership expectations.
• Administered CU SoCal Helping Hands operations by reviewing donation requests, supporting volunteer initiatives, and implementing compliance procedures that protected the nonprofit organization’s operational integrity and status.
• Collaborated directly with the President/CEO and senior executives, handling confidential communications, managing executive calendars, and exercising diplomacy when coordinating high-level meetings and sensitive organizational matters.
• Executed administrative decisions on behalf of leadership by preparing reports, scheduling meetings, drafting memorandums, and applying extensive knowledge of credit union policies, procedures, and personnel operations.

Core Skills:

• Event Coordination
• Executive Support
• Calendar Management
• Project Tracking
• Volunteer Programs
• Report Preparation

• Represented management in daily administrative operations by coordinating communications, resolving inquiries, and disseminating critical information to internal teams, external stakeholders, and senior leadership personnel.
• Compiled complex reports and executive presentations by analyzing data from multiple sources, improving reporting accuracy and supporting informed operational and strategic decision-making processes.
• Directed complex calendar management activities by independently prioritizing scheduling conflicts, coordinating executive availability, and maintaining efficient meeting timelines across high-volume administrative operations.
• Handled incoming communications by screening telephone calls, responding to inquiries, directing referrals, and following through on requests that strengthened responsiveness and executive office efficiency.
• Facilitated classified and unclassified meetings, external visits, and conferences by coordinating agendas, badging procedures, information distribution, and logistics for domestic and international participants.
• Administered travel arrangements, security clearance transfers, expense reporting, and Enterprise Asset Management system office move coordination while ensuring compliance with organizational procedures and operational requirements.

Core Skills:

• Calendar Management
• Security Clearances
• Travel Coordination
• Data Reporting
• Conference Planning
• Asset Management

• Processed insurance claims accurately within strict deadlines, maintaining compliance with legal regulations and departmental procedures while supporting efficient claims resolution across high-volume case assignments.
• Communicated extensively with medical facilities, policyholders, and agents to verify claim information, resolve discrepancies, and improve response times for complex insurance-related inquiries and documentation requests.
• Supported the Claims Call Center Unit by providing backup phone coverage, managing escalated inquiries, and ensuring uninterrupted customer service operations during peak departmental activity periods.
• Coordinated department projects and administrative assignments by tracking deliverables, organizing claim-related documentation, and assisting team members with operational support tasks and workflow priorities.
• Reviewed claim submissions against established insurance guidelines, identifying processing inconsistencies and escalating compliance concerns that strengthened procedural accuracy and reduced administrative processing delays.
• Maintained detailed claim records, monitored communication follow-ups, and collaborated with cross-functional teams to support timely case resolution and consistent policyholder service standards.

Core Skills:

• Claims Processing
• Insurance Compliance
• Call Center Support
• Records Management
• Policy Verification
• Case Documentation

• Provided administrative support to executive-level personnel by managing calendars, coordinating correspondence, and handling nontechnical requests that improved operational responsiveness across mission-essential administrative functions.
• Participated in organizational projects by tracking schedules, preparing milestone reviews, supporting cost-benefit analyses, and coordinating status reporting activities throughout project lifecycles and operational planning initiatives.
• Facilitated procedural coordination for projects by planning budgets, allocating materials and resources, and ensuring compliance with established ARL, Army, SOP, and IOP administrative requirements.
• Administered office databases and reviewed administrative policies, clarifying complex guidelines while revising procedures for standardization and improving consistency across subordinate office operations and reporting processes.
• Trained contractual administrative staff on standard databases, SOPs, and IOPs, strengthening procedural compliance and enhancing administrative efficiency through structured operational guidance and knowledge-sharing practices.
• Coordinated travel arrangements, technical training opportunities, meeting support, visitor screening, phone communications, data tracking, and office operations while serving as the primary administrative point of contact.

Core Skills:

• Database Management
• Project Coordination
• Policy Compliance
• Travel Coordination
• Calendar Management
• Procedure Standardization

• Reviewed, reconciled, and reported daily store business activity by identifying transaction discrepancies, correcting reporting errors, and maintaining accurate operational and financial documentation for retail management teams.
• Performed administrative support functions, including payroll corrections, invoice processing, coupon reconciliation, schedule data entry, and supply ordering, to support efficient daily store operations and compliance standards.
• Participated in employee recruiting and onboarding activities by screening candidates, coordinating hiring documentation, and supporting team integration processes that improved staffing efficiency and workplace readiness.
• Monitored security camera systems and prepared incident reports, assisting management with loss prevention efforts, operational accountability, and timely resolution of store-related security concerns and investigations.
• Managed incoming telephone communications by answering customer and vendor inquiries, directing calls to appropriate personnel, and maintaining professional front-line support for retail operations and service requests.
• Supported retail store operations during staffing shortages by assisting with sales floor activities, maintaining customer service standards, and contributing to uninterrupted daily business performance across multiple functional areas.

Core Skills:

• Payroll Processing
• Invoice Reconciliation
• Schedule Management
• Security Monitoring
• Recruitment Support
• Data Entry

• Applied agency laws, rules, regulations, and procedural guidelines to maintain accurate agency records, process operational information, and ensure compliance across administrative and program activities.
• Developed official agency documents, presentations, spreadsheets, and database systems using Access and related software, improving data organization and supporting efficient administrative reporting functions.
• Served as a liaison between the public, clients, agency staff, and external stakeholders by explaining agency services, policies, procedures, and regulatory requirements with professionalism and accuracy.
• Established tracking and monitoring systems to manage operational follow-ups, resolve outstanding matters, and strengthen accountability for program documentation, reporting timelines, and administrative processes.
• Compiled and organized technical and administrative materials for departmental use, preparing reports and supporting documentation that enhanced information accessibility and streamlined operational decision-making activities.
• Evaluated routine office procedures and filing systems, recommending process improvements that increased documentation accuracy, retrieval efficiency, and coordination of daily operational functions across administrative teams.

Core Skills:

• Database Management
• Records Administration
• Regulatory Compliance
• Report Preparation
• Spreadsheet Development
• Process Monitoring

• Performed administrative and secretarial duties for organizational personnel by managing correspondence, maintaining records, and supporting daily office operations within fast-paced administrative environments.
• Prepared letters, reports, and business documents using automated office equipment and computer software, ensuring accurate formatting, timely completion, and professional communication standards across departments.
• Maintained alphabetical, numerical, and subject-based filing systems that improved document organization, streamlined retrieval processes, and supported efficient management of confidential administrative information.
• Handled incoming telephone communications by screening calls, taking detailed messages, directing inquiries, and ensuring responsive communication support for internal staff and external stakeholders.
• Assisted with preparing reports, graphs, and presentations using spreadsheet and graphic software, improving data visualization quality and supporting effective departmental reporting and presentation activities.
• Coordinated appointments, travel arrangements, special projects, and department activities while managing scheduling priorities that strengthened operational efficiency and administrative workflow consistency.

Core Skills:

• Document Preparation
• Calendar Coordination
• Spreadsheet Reporting
• Records Management
• Travel Coordination
• Presentation Development

• Served as the primary point of contact between executives, internal teams, and external clients, ensuring professional communication and timely resolution of administrative requests and operational inquiries.
• Managed incoming calls, correspondence, and executive messages by routing communications efficiently, maintaining responsiveness, and supporting uninterrupted daily business operations across multiple functional areas.
• Coordinated executive calendars by scheduling meetings, arranging appointments, and providing timely reminders that improved time management and supported high-priority organizational activities and deadlines.
• Arranged domestic and international travel logistics, including itineraries, accommodations, and transportation planning, ensuring accurate scheduling and cost-effective coordination for executive business activities.
• Prepared reports, presentations, briefs, meeting minutes, and dictated correspondence with accuracy, supporting executive decision-making through organized documentation and reliable administrative support processes.
• Maintained office supply inventory and developed structured filing systems that improved document accessibility, streamlined record management, and strengthened administrative workflow efficiency across office operations.

Core Skills:

• Calendar Management
• Travel Coordination
• Document Management
• Executive Support
• Presentation Preparation
• Records Administration

• Researched data storage systems and computer records to compile operational and financial information, supporting accurate reporting and informed administrative decision-making across agency activities and departmental functions.
• Prepared routine correspondence, form letters, activity logs, and financial ledgers using office software, ensuring timely report submission and consistent documentation standards for supervisory review processes.
• Reviewed applications, vouchers, forms, records, and reports for accuracy, completeness, and regulatory compliance, correcting discrepancies and assigning file numbers to maintain organized administrative documentation systems.
• Provided information and procedural guidance to interested parties by explaining agency policies, regulations, and institutional requirements, improving communication effectiveness and public service responsiveness.
• Assisted in developing and revising agency policies, procedures, and directives by conducting research, analyzing findings, and supporting administrative improvements aligned with operational compliance objectives.
• Compiled financial data for budget proposals and expenditure monitoring activities, strengthening reporting accuracy and supporting effective resource allocation and fiscal oversight within administrative operations.

Core Skills:

• Records Management
• Policy Compliance
• Budget Monitoring
• Financial Reporting
• Data Research
• Document Review

• Supported the SES Division Director and management team by coordinating administrative operations, improving business process efficiency, and ensuring effective execution of division-wide program support activities.
• Managed scheduling, meeting coordination, travel logistics, event planning, claim processing, and property accountability functions that supported uninterrupted operational performance across multiple administrative priorities.
• Administered procurement activities by processing vendor contracts, placing ePro and eBuy orders, managing procurement card transactions, and tracking fulfillment to maintain continuous business service operations.
• Coordinated division inquiries and action items by independently monitoring deadlines, responding to requests, and maintaining awareness of ongoing activities, commitments, and operational priorities for leadership teams.
• Prepared reports, presentations, correspondence, and tracking tools for the Division Director and management staff, ensuring accurate documentation and professional communication using advanced computer applications.
• Oversaw SES web content management and file administration practices while collaborating with technical web design teams and serving as a member of the LNBL Emergency Response Organization.

Core Skills:

• Procurement Management
• Travel Coordination
• Web Content
• Property Accountability
• Meeting Coordination
• Records Management

• Served as the primary administrative point of contact for the squadron commander/director, managing programs including Defense Travel System, safety, security, supply, healthcare, and civilian timecard operations.
• Administered mandated administrative support programs by ensuring compliance with military regulations, laws, policies, and squadron commander directives while serving as the resident subject matter expert.
• Maintained and updated file systems, processed travel orders, timesheets, supply requisitions, and administrative documentation that supported accurate operational tracking and mission readiness activities.
• Coordinated deployment and re-deployment processing for personnel assigned to combat zones, exercises, and operational locations, ensuring timely completion of mobility and readiness requirements.
• Managed deployment reporting activities through ART, AF-IT, DRRS, and Unit Type Code posturing systems, improving the accuracy of readiness reporting and individual status tracking across squadron operations.
• Tracked Tier 1, Tier 2, and Tier 2A training requirements using LOGMOD and Excel, monitoring mobility, logistics, security, medical, dental, and ancillary compliance for deployment preparedness.

Core Skills:

• Defense Travel
• Deployment Reporting
• LOGMOD Tracking
• Readiness Compliance
• File Administration
• Training Coordination

• Reconciled daily POS transactions, balanced cash drawers, prepared bank deposits, and maintained petty cash accounts to ensure accurate financial reporting and operational accountability for club management.
• Administered membership and personal training documentation by processing change requests, cancellations, onboarding paperwork, and correcting staff entry errors to maintain compliance and accurate customer records.
• Coordinated scheduling and booking of PT sessions and club services, ensuring appointment availability while supporting efficient member experience and uninterrupted fitness program operations.
• Managed payroll administration activities by monitoring employee clock-ins, processing time adjustments, tracking PTO records, and submitting payroll corrections through bi-weekly reporting procedures.
• Oversaw inventory management for retail products, supplements, office supplies, and shake bar operations, maintaining accurate stock counts and supporting consistent product availability across club departments.
• Resolved escalated member concerns, credit card disputes, safety incidents, and maintenance issues by documenting cases thoroughly, implementing loss prevention practices, and coordinating timely operational follow-through.

Core Skills:

• POS Reconciliation
• Payroll Administration
• Inventory Management
• Membership Processing
• Loss Prevention
• Complaint Resolution

• Provided information management support by organizing communications, maintaining confidential records, and coordinating administrative processes that improved departmental efficiency and daily operational workflow management.
• Produced business documents and reports by transcribing, formatting, editing, retrieving, and transmitting text, data, and graphics using automated office systems and database applications.
• Coordinated department schedules by maintaining executive calendars, arranging meetings, conferences, teleconferences, and travel logistics that supported timely communication and efficient organizational planning activities.
• Managed customer and internal inquiries by greeting visitors, answering telephone calls, routing correspondence, and providing accurate information while maintaining professional service and confidentiality standards.
• Maintained office supply inventory and operational equipment by monitoring stock levels, expediting orders, verifying deliveries, and following established maintenance procedures to support uninterrupted office operations.
• Secured organizational information through database backup procedures, filing systems, and document retrieval processes while enhancing administrative knowledge through workshops and professional development activities.

Core Skills:

• Calendar Management
• Database Administration
• Document Formatting
• Inventory Management
• Records Management
• Travel Coordination

• Maintained electronic and physical personnel security records by creating, scanning, tracking, retrieving, and securely destroying case files in compliance with established documentation procedures and security requirements.
• Reviewed personnel security forms and supporting documents for completeness, accuracy, and regulatory compliance, identifying discrepancies and supporting quality assurance standards across case management operations.
• Performed data entry within personnel security databases, initiated eQIP investigation requests, and prepared periodic and ad-hoc reports that improved tracking accuracy and administrative reporting efficiency.
• Coordinated operational support by monitoring shared mailboxes, responding to status inquiries, scheduling fingerprint appointments, and facilitating IT assistance for equipment and connectivity-related service requests.
• Administered property control and inventory activities by monitoring supply levels, researching approved purchases, generating financial purchasing documentation, and supporting uninterrupted office and facility operations.
• Supported daily administrative functions by routing calls and mail, documenting meeting minutes, escorting uncleared visitors, and facilitating conference room, facility, and office support requests.

Core Skills:

• Personnel Security
• eQIP Processing
• Database Management
• Inventory Control
• Records Administration
• Quality Assurance

• Coordinated administrative support for project management activities by organizing schedules, tracking deliverables, and supporting efficient execution of operational and departmental project requirements.
• Managed administrative details to ensure timely and cost-effective completion of projects, improving workflow consistency and supporting adherence to established organizational priorities and deadlines.
• Implemented established policies and procedures while providing administrative services with minimal supervision, maintaining operational accuracy and supporting effective department-level business functions.
• Anticipated administrative requirements by initiating, coordinating, and following up on special projects, ensuring responsive support and consistent progress across multiple operational activities.
• Monitored administrative practices and procedural compliance among subordinate staff, reinforcing standardized processes and improving consistency in daily administrative and project support operations.
• Directed functional administrative activities by providing guidance to support staff, facilitating communication, and maintaining organized documentation that strengthened departmental efficiency and project coordination.

Core Skills:

• Project Coordination
• Administrative Support
• Process Compliance
• Schedule Management
• Workflow Monitoring
• Records Administration

• Drafted formal correspondence, reports, and administrative documents that supported professional communication standards and ensured accurate information delivery across daily business operations.
• Coordinated appointments, meetings, and organizational events by managing schedules, confirming logistics, and maintaining timely communication with internal teams and external participants.
• Welcomed onsite guests and visitors by providing professional front-desk assistance, directing inquiries, and ensuring a positive and organized office experience for stakeholders and clients.
• Handled inbound telephone calls by screening inquiries, routing communications, taking detailed messages, and supporting responsive customer and administrative service operations throughout the office.
• Developed and maintained organized filing systems for physical and electronic records, improving document accessibility, retrieval efficiency, and administrative record management processes.
• Supported daily administrative activities by managing correspondence flow, maintaining office organization, and contributing to efficient operational coordination across multiple business functions.

Core Skills:

• Document Preparation
• Calendar Coordination
• Visitor Management
• Call Handling
• Records Management
• Administrative Support

• Prepared lease documentation for financing transactions by reviewing contract details, verifying accuracy, and ensuring compliance with applicable federal and state regulatory requirements.
• Coordinated communication between departments to document transaction updates, process changes, and maintain accurate records supporting efficient funding department operations and workflow continuity.
• Facilitated funding activities by preparing and transmitting documentation to appropriate debt sources, ensuring timely processing and accurate completion of financing and settlement requirements.
• Administered UCC Filing procedures, purchase order creation, and vendor payment processing while maintaining detailed financial records and supporting organized administrative documentation practices.
• Managed general administrative support tasks, including mailing vendor checks, maintaining transaction files, and handling high-volume data entry with typing speeds exceeding 60 words per minute.
• Maintained strong attention to detail while multitasking across funding operations, improving document accuracy, supporting quality assurance standards, and ensuring reliable processing of sensitive financial information.

Core Skills:

• Lease Documentation
• UCC Filing
• Purchase Orders
• Funding Coordination
• Vendor Payments
• Data Entry

• Welcomed consumers, visitors, employers, and community members by providing professional front-desk support and explaining organizational programs, policies, and procedures with accuracy and responsiveness.
• Managed multi-line telephone systems and in-person inquiries by routing communications, relaying messages, and supporting efficient interaction between clients, counselors, vendors, and administrative staff.
• Processed medical record consents, maintained documentation in BEAM and electronic case files, and updated casework records supporting substantial services and ongoing client follow-along activities.
• Coordinated client appointments, transportation arrangements, doctor visits, and application assistance while gathering diagnostic reports and supporting counselors with caseload management responsibilities.
• Administered e-billing functions by creating service authorizations, processing invoices, and maintaining accurate financial documentation that supported timely vendor payments and operational compliance standards.
• Maintained organized office operations through document filing, Microsoft Office correspondence preparation, building access procedures, and verbal and written communication with internal and external stakeholders.

Core Skills:

• BEAM Software
• Case File Management
• Medical Records
• E-Billing Processing
• Calendar Coordination
• Document Administration

• Processed purchase orders and requisitions within JDE systems by entering transactions, receiving delivered products, and ensuring accurate documentation for operational and financial tracking purposes.
• Matched purchase orders to invoices and submitted verified records to Shared Services, improving billing accuracy and supporting timely payment processing across multiple business units.
• Managed daily billing operations by handling invoice inquiries, investigating discrepancies between BOLs and invoices, and resolving documentation inconsistencies to maintain accurate financial reporting.
• Administered non-JDE invoice processing by coding transactions, obtaining required approvals, and coordinating submission workflows that supported compliance with organizational accounting procedures.
• Prepared monthly accruals, reconciled RNV and EPAM reports, monitored open PO aging reports, and analyzed roll stock queries to strengthen operational oversight and reporting accuracy.
• Coordinated administrative support activities, including ordering office supplies, distributing tallies and delivery slips, preparing FedEx shipment documentation, and supporting on-site management operations.

Core Skills:

• JDE Processing
• Invoice Reconciliation
• Purchase Orders
• Billing Administration
• Report Reconciliation
• Shipment Coordination

• Conducted specialized administrative and technical duties requiring program-specific knowledge, supporting departmental operations through accurate coordination, monitoring, and management of sensitive operational information and activities.
• Tracked technical, administrative, and program-specific data by organizing, analyzing, and disseminating information that improved reporting accuracy and supported informed departmental decision-making processes.
• Served as a key information resource by managing communication flow across departments, answering inquiries, interpreting policies, and advising management on ongoing operational issues and project developments.
• Completed special projects involving research, analysis, and cross-functional coordination while participating on teams to support project timelines, operational objectives, and departmental initiatives.
• Managed incoming communications, scheduled travel and meetings, documented departmental discussions, and distributed meeting information while maintaining strong knowledge of departmental procedures and business practices.
• Prepared correspondence, spreadsheets, presentations, budgets, and confidential records while proofreading materials for accuracy and maintaining organized electronic and hard-copy filing systems for departmental operations.

Core Skills:

• Program Coordination
• Technical Reporting
• Travel Coordination
• Budget Administration
• Records Management
• Spreadsheet Development

• Provided administrative support by managing calendars, screening telephone communications, greeting visitors, and resolving administrative inquiries to support efficient departmental and office operations.
• Administered fiscal transactions by reconciling expenditures, maintaining internal accounting records, processing transfers, and supporting accurate financial management for departmental accounts and operational budgets.
• Coordinated purchasing activities by researching vendors, obtaining price quotes, processing purchase orders, maintaining P-Card records, and reconciling purchases within university administrative systems.
• Maintained electronic records, databases, payroll certifications, leave records, and employee timesheets while auditing payroll registers and updating pay distribution information for compliance and accuracy.
• Supported employment administration and human resources processes by coordinating appointment paperwork, assisting departmental hiring searches, and serving as a liaison with the central HR department.
• Prepared correspondence, spreadsheets, presentations, travel arrangements, website updates, and special reports while supporting transactional fund maintenance and administrative operations for faculty, staff, and departmental leadership.

Core Skills:

• Payroll Administration
• P-Card Reconciliation
• Database Management
• Travel Coordination
• Fiscal Reporting
• Human Resources

• Managed internal and external communications by screening visitors and telephone calls, distributing mail, preparing correspondence, maintaining files, and supporting efficient daily office operations.
• Coordinated meeting schedules for program managers and unit staff by reserving conference rooms, preparing invitations, and ensuring timely communication of meeting details and logistics.
• Prepared travel arrangements, processed travel claims, ordered office supplies and equipment, and maintained administrative documentation supporting uninterrupted departmental business activities and operational efficiency.
• Organized and maintained filing systems for reports, letters, and office records, improving document accessibility and ensuring accurate retrieval of administrative and operational information.
• Produced and proofread documents, reports, and correspondence with strong attention to grammar, formatting, and accuracy to support professional communication standards across the organization.
• Arranged external meeting logistics by coordinating hotel accommodations, conference requirements, and food services, ensuring organized event execution and positive experiences for participants and stakeholders.

Core Skills:

• Travel Coordination
• Meeting Scheduling
• Document Preparation
• Records Management
• Office Administration
• Vendor Coordination

• Performed diverse administrative and technical responsibilities by managing registrar functions, supporting reporting activities, and utilizing specialized systems to improve Learning & Development operational efficiency.
• Maintained class programs, schedules, and training updates for Learning & Development initiatives, ensuring accurate course administration and timely communication of schedule changes across departments.
• Enhanced registrar operations by identifying process improvement opportunities involving class administration, learning technologies, and facility coordination that strengthened training delivery and administrative consistency.
• Responded to internal and external inquiries by resolving issues, providing written and verbal information, and supporting effective communication related to learning programs and departmental operations.
• Participated in the design and maintenance of the learning management system and Retail L & D websites, improving usability, accessibility, and information management for training resources.
• Compiled learning data, prepared management reports, coordinated course programs, and monitored compliance with operational risk controls, regulatory standards, and organizational policy requirements.

Core Skills:

• Learning Management
• Registrar Administration
• Data Reporting
• Website Maintenance
• Program Coordination
• Compliance Monitoring

• Processed purchase requests by coordinating order placement, verifying pricing details, and ensuring accurate documentation to support timely procurement and uninterrupted operational supply availability.
• Tracked purchases from order initiation through final delivery, communicating status updates to stakeholders and ensuring orders met customer specifications, quality standards, and expected delivery timelines.
• Managed vendor communications by comparing pricing, reviewing delivery schedules, and notifying appropriate contacts regarding purchase activity, improving procurement efficiency and supplier coordination processes.
• Administered inventory operations by monitoring stock levels, receiving products into inventory systems, and ensuring purchase orders could be fulfilled without disruptions to departmental requirements.
• Handled invoices and receipts by matching transaction details against purchase orders, maintaining accurate financial records, and supporting compliance with internal auditing and procurement procedures.
• Maintained license management records and audited inventory control systems, compiling detailed reports on purchases, transfers, deliveries, and inventory activity to support operational accountability and audit readiness.

Core Skills:

• Purchase Orders
• Inventory Control
• Vendor Management
• Invoice Reconciliation
• License Management
• Procurement Tracking

• Managed equipment check-in and check-out processes by maintaining laptop readiness, imaging devices, updating asset records, and ensuring accurate tracking of service tags, warranties, and depreciation schedules.
• Administered asset management activities for laptops and technology resources, providing annual upgrade recommendations and maintaining detailed inventory records supporting operational planning and audit preparedness.
• Coordinated subscription and license management for CMI/Compas systems by maintaining allocation records, supporting audits, and providing accounting teams with accurate vendor and cost breakdown documentation.
• Reconciled monthly credit card statements and purchase records by preparing supporting spreadsheets, meeting with accounting teams, and ensuring accurate documentation for technology-related expenditures and procurement activities.
• Processed high-volume permission change requests through ticketing systems across multiple platforms, maintaining access accuracy while supporting secure user account administration and operational compliance requirements.
• Audited systems, generated access verification reports, managed phone system updates, created new hire accounts, and collaborated with IT Support teams to maintain efficient technology operations and user support services.

Core Skills:

• Asset Management
• Access Administration
• License Management
• System Auditing
• Ticketing Systems
• Account Provisioning

• Demonstrated commitment to the Credit Union’s mission, core values, and Service Standards by delivering professional member service and maintaining positive interactions with internal and external stakeholders.
• Welcomed members, vendors, and guests by directing inquiries to appropriate staff, monitoring lobby activity, and maintaining a clean, organized, and secure reception environment.
• Managed lobby phone communications and visitor assistance requests, ensuring accurate routing of calls and timely support for members, guests, and departmental personnel.
• Maintained building security procedures by monitoring facility access, distributing and collecting pass keys, and tracking issued and returned access cards for visitors and authorized personnel.
• Coordinated incoming mail and package deliveries from USPS, UPS, FedEx, and vendors, ensuring accurate distribution and timely communication with Facilities staff regarding large shipments.
• Supported operational activities by maintaining visitor logs, vendor sign-in records, sorting interoffice mail, and assisting with special event coordination as assigned by management teams.

Core Skills:

• Visitor Management
• Building Security
• Mail Distribution
• Access Control
• Front Desk
• Call Routing

• Supported the Credit Union’s mission and community outreach initiatives by participating in service organizations and sponsored events that strengthened community engagement and member relationships annually.
• Responded to emergency situations by directing emergency personnel, coordinating facility access, and supporting safe operational procedures during building-related incidents and urgent situations.
• Provided clerical and administrative support across departments by assisting employees, routing inquiries, and handling operational requests through phone, email, and in-person communication channels.
• Managed mail distribution activities by sorting correspondence, processing FedEx and UPS deliveries, correcting returned mail, and coordinating outgoing shipments and member account mailings.
• Maintained visitor registration and facility operations by assigning security badges, tracking vendor access, updating housing profile data, and ensuring the cleanliness of lobby and conference room areas.
• Administered documentation and departmental support tasks, including obituary reporting, insurance form processing, Esset work order assignments, and distribution of business cards and employee name badges.

Core Skills:

• Visitor Registration
• Mail Distribution
• Facilities Coordination
• Data Entry
• Insurance Processing
• Work Order Management

• Processed mortgage abstracts and indirect lending contracts by signing and routing documentation, ensuring accurate handling of financial records and compliance with established lending procedures.
• Managed office supply procurement for the Financial Center and branch locations by ordering, approving, and tracking inventory through Tallgrass Business Resources to support uninterrupted operations.
• Supported community service projects, catering coordination, and event setup activities while assisting the Facilities department with meeting preparations, breakdowns, and administrative operational tasks.
• Monitored security camera systems three times weekly, verified recording accuracy, reviewed quarterly timing functions, and reported equipment issues promptly to maintain facility security standards.
• Performed member financial transactions, including deposits, transfers, loan payments, and credit card payments, while ensuring confidentiality and verifying account ownership according to regulatory policies.
• Operated imaging equipment, balanced outgoing image files daily, processed facility invoices, and applied working knowledge of Episys, Synergy Arts, Vintech, and Iowa DOT Vehicle titles systems.

Core Skills:

• Transaction Processing
• Security Monitoring
• Invoice Tracking
• Facilities Coordination
• Document Imaging
• Office Procurement

• Managed complex executive calendars by scheduling meetings, coordinating priorities, organizing materials and equipment, and ensuring timely communication of scheduling updates and organizational changes.
• Resolved scheduling conflicts through professional judgment, balancing competing obligations while maintaining responsiveness, confidentiality, and sensitivity to organizational priorities and executive operational requirements.
• Coordinated committees, events, and executive meetings by preparing agendas, distributing materials, recording minutes, and issuing reminders that improved communication and meeting efficiency across departments.
• Handled sensitive phone communications and inquiries from patients, families, and diverse stakeholders, delivering accurate information and timely message coordination aligned with UWMC values and state regulations.
• Supported executive projects by creating project plans, conducting documentation audits, entering data, analyzing trends, and preparing reports and presentation materials for leadership decision-making activities.
• Managed confidential administrative tasks involving labor relations, salary information, performance evaluations, medical-legal communications, and audit tracking while maintaining strict compliance with privacy and organizational standards.

Core Skills:

• Calendar Management
• Project Coordination
• Documentation Audits
• Executive Support
• Data Analysis
• Confidential Records

• Supported the University of Washington Medical Center's Daily Safety Brief process by coordinating follow-up event tracking, maintaining databases, and ensuring accurate documentation of operational safety activities.
• Managed departmental procurement and financial administration by reconciling purchases, processing requisitions, tracking invoice vouchers, and maintaining organized budgeting and purchasing records.
• Coordinated office operations, including reception support, conference room scheduling, supply ordering, mail distribution, and handling public inquiries to maintain an efficient professional work environment.
• Administered procurement activities by obtaining purchase orders, resolving vendor issues independently, and monitoring departmental ProCard usage while ensuring compliance with organizational regulations and procedures.
• Maintained confidential multidisciplinary filing systems by organizing, retrieving, and securing sensitive records while supporting accurate documentation management and operational accessibility across departments.
• Identified and implemented cost-saving measures, improved customer service processes, and maintained professional interactions with patients, physicians, families, staff, and visitors in accordance with UWMC standards.

Core Skills:

• Purchase Reconciliation
• Vendor Management
• Budget Tracking
• Records Administration
• Safety Tracking
• Office Operations

• Supported MCCYWG Cyber Teams across 10 operational groups and approximately 300 staff members, coordinating administrative and workforce development support for multiple simultaneous active cyber missions.
• Maintained and updated Cyber Workforce Development Standard Operating Procedures, managing record changes, quality assurance documentation, and quality control processes supporting standardized operational compliance requirements.
• Coordinated leadership training and development requests by processing documentation through internal staff and external agencies, tracking completion status, and submitting certification records to HROM.
• Monitored workforce development program participation and compliance by evaluating course effectiveness, analyzing engagement metrics, and preparing reports on training outcomes and marketing initiatives.
• Developed leadership development materials, including PowerPoint presentations, class exercises, reports, action plans, and briefing documentation, supporting employee competency growth and workforce readiness objectives.
• Facilitated administrative and program support activities by mentoring participants, advising on developmental goals, tracking electronic data recovery requests, and documenting detailed meeting minutes for leadership review.

Core Skills:

• Workforce Development
• Training Coordination
• Program Evaluation
• Standard Operating Procedures
• Data Tracking
• Presentation Development

• Provided administrative information management services supporting the Staff Judge Advocate, G-1, and MARFORCYBER FOIA program, ensuring timely processing of regulatory requirements and higher-level authority requests.
• Managed administrative assignments and document retention processes by maintaining controlled filing systems in accordance with applicable regulations and established organizational information management procedures.
• Monitored electronic data recovery requests and prepared weekly tracking reports, improving visibility into request status, processing timelines, and overall administrative workflow accountability.
• Reviewed Government Travel Card Program compliance by evaluating account requests, documenting MCCYWG GTCP policies, and maintaining updated Standard Operating Procedures aligned with regulatory requirements.
• Developed Defense Travel System and Government Travel Card training materials, including PowerPoint presentations, class exercises, and instructional documentation supporting workforce compliance and travel administration readiness.
• Provided Defense Travel Administrator augmentation by reviewing DTS Authorizations, Vouchers, and Local Vouchers for accuracy while coordinating finance and human resources data integration within DTS workflows.

Core Skills:

• Defense Travel System
• FOIA Administration
• Document Control
• Travel Compliance
• Data Recovery
• Policy Documentation

• Managed incoming calls, faxes, and visitor communications by directing inquiries to appropriate departments, taking detailed messages, and delivering professional front-desk support for clients and suppliers.
• Coordinated office visitor experiences by greeting customers, arranging catering services, liaising with couriers, and supporting efficient communication for internal and external stakeholders.
• Administered company mail operations by collecting daily post, distributing incoming correspondence, preparing outgoing mail, and ensuring accurate handling of special and recorded delivery services.
• Procured postal and courier services while managing customs clearance processes, improving delivery coordination and supporting uninterrupted domestic and international business operations.
• Arranged travel logistics, including flights, hotels, rental cars, and train reservations for local and international Kofax staff, ensuring accurate scheduling and cost-effective itinerary management.
• Organized multi-day travel itineraries for international staff, clients, and candidates by coordinating departmental requirements and serving as the primary administrative contact throughout travel activities.

Core Skills:

• Travel Coordination
• Courier Management
• Mail Administration
• Visitor Reception
• Itinerary Planning
• Customs Clearance

• Managed daily office operations by coordinating administrative activities, maintaining organized workflows, and ensuring the smooth functioning of office facilities and support services.
• Oversaw procurement of office stationery, supplies, equipment, and refreshments while maintaining optimal inventory levels that supported uninterrupted workplace operations and employee productivity.
• Collaborated with IT teams on day-to-day technical requests, updated email distribution groups, and communicated office-related updates, including parking arrangements and facility changes, to staff members.
• Coordinated meetings, hospitality services, training sessions, and client visits for Sales teams, ensuring professional event organization and positive experiences for guests and customers.
• Organized quarterly internal events and managed travel expense documentation for VP and Director-level managers while providing travel support guidance to Field Sales personnel.
• Administered facilities management responsibilities, including office maintenance, lease coordination, parking allocations, contractor supervision, office access records, and compliance with health, safety, and fire evacuation procedures.

Core Skills:

• Facilities Management
• Travel Coordination
• Event Planning
• Inventory Control
• Vendor Coordination
• Health Compliance

• Processed local invoices by scanning documentation, obtaining approvals, and submitting records to SSC while maintaining organized archives for invoices, contracts, and expense reports.
• Supported accounts receivable collection efforts by coordinating with Finance teams on overdue invoices, credit issues, and backlog payment resolution across multiple customer accounts and transactions.
• Collaborated with Finance, Business Processing, Deal Desk, Sales, and Inside Sales teams to improve Quote to Cash operations and ensure accurate order-to-invoice processing workflows.
• Managed contract administration activities by coordinating countersigned agreements, maintaining contract repositories, obtaining signed documentation, and supporting country-specific compliance and archiving requirements.
• Assisted onboarding and employee administration processes by coordinating government communications, visa processing, health insurance enrollment, SIM card requests, and software and hardware infrastructure setup.
• Supported operational and marketing initiatives by assisting with client event registration, developing expertise in new Deal Desk processes, and maintaining effective communication across internal Kofax departments.

Core Skills:

• Invoice Processing
• Contract Administration
• Accounts Receivable
• Quote To Cash
• Visa Processing
• Employee Onboarding

• Managed inquiries directed to the Office of Finance & Business Operations by responding to requests, coordinating communications, and supporting efficient daily administrative operations across departments.
• Provided administrative support through call management, correspondence coordination, and handling daily operational requests that improved responsiveness and workflow efficiency within the office.
• Coordinated service agreements and vendor contracts by maintaining documentation, tracking requirements, and supporting compliance with organizational purchasing and operational procedures.
• Administered accounts payable records using Google-based systems by reviewing invoices, reconciling receiving tickets, and verifying funding appropriateness for purchase requisitions and payment processing.
• Investigated billing discrepancies by researching transaction details, coordinating corrective actions, and ensuring accurate financial documentation and timely resolution of payment-related issues.
• Prepared weekly bill warrants, coded financial transactions, and processed data materials supporting accurate reporting, operational accountability, and effective financial administration activities.

Core Skills:

• Accounts Payable
• Invoice Reconciliation
• Vendor Contracts
• Financial Reporting
• Transaction Coding
• Data Processing

• Maintained effective working relationships with City Accounting and City Purchasing Departments to support accurate financial coordination and timely resolution of administrative and procurement-related inquiries.
• Coordinated telephone communications between vendors and School Department personnel, ensuring efficient information exchange and responsive support for operational and financial requests.
• Managed digital filing systems and processed Medicaid reimbursement documentation, improving record accessibility and supporting compliance with educational and financial reporting requirements.
• Tracked and monitored special education expenditures and district budget activity by preparing monthly encumbrance and expenditure reports for administrative and financial oversight purposes.
• Assisted with State and Federal reporting requirements by compiling financial data, preparing deposits for the City Treasurer, and supporting accurate processing of payments and reimbursements.
• Supported Student Activity Accounts by processing deposits, reconciling individual account balances with the Student Activity Treasurer, and maintaining accurate financial transaction records.

Core Skills:

• Budget Tracking
• Medicaid Reimbursement
• Accounts Reconciliation
• Financial Reporting
• Digital Filing
• Transaction Processing

• Managed EdPlus executives’ calendars, high-priority activities, and follow-up coordination, improving scheduling efficiency and supporting effective executive operations across multiple university initiatives and engagements.
• Coordinated executive participation in university events by facilitating communication with leadership teams, staff, and external constituents, strengthening professional relationships within and beyond Arizona State University.
• Administered domestic and international travel arrangements, purchasing activities, expense tracking, credit card reconciliation, and meeting coordination while maintaining accurate executive files and background materials.
• Composed executive correspondence requiring judgment, discretion, and organizational knowledge while providing administrative support and front desk backup within the Dean’s Office operations.
• Maintained learning and administrative resources for CAI and ANS by entering attendance records, enrollments, manual results, and dashboard data within the NIDA LMS and Objective systems.
• Processed mathematics aptitude tests and Pre-Course Development Centre results according to TTF Standard Operating Procedures, ensuring accurate documentation storage and compliance with training administration requirements.

Core Skills:

• Calendar Management
• Travel Coordination
• Expense Reconciliation
• Learning Management
• Data Administration
• Records Processing

• Supported the Associate Director in managing center operations and delivering administrative services to clients while coordinating daily activities with departmental and university stakeholders.
• Managed administrative functions for the center and collaborated closely with the DMI coordinator on operational processes, reporting activities, and cross-functional administrative initiatives.
• Researched, compiled, and analyzed administrative data for leadership review, supporting informed decision-making and timely completion of college and university reporting requirements.
• Maintained expertise in PeopleSoft policies and university procedures by attending training sessions and communicating policy updates and operational information to center staff members.
• Developed training manuals and served as a UF resource contact between the center, DMI, Human Resources, and the College of Business Dean’s Office to support operational continuity.
• Coordinated grant processing in UFirst, managed domestic and international travel, recommended office equipment purchases, and handled visitor arrangements, parking coordination, and general office administration.

Core Skills:

• PeopleSoft Administration
• Grant Processing
• Travel Coordination
• Data Analysis
• Training Documentation
• Office Management

• Processed domestic and international personnel hires and appointments in compliance with UF regulations by coordinating onboarding documentation, employee forms, and PeopleSoft appointment entries.
• Administered payroll operations, including distributions, appointment letters, evaluations, dismissals, pay increases, payroll redistributions, and FTE changes while maintaining accurate employee compensation records.
• Managed employee personnel files, approved time and leave records, and ensured confidentiality standards were consistently maintained throughout payroll and human resources administration processes.
• Coordinated faculty searches, staff vacancy processes, Faculty Activity Reports, Conflicts of Interest documentation, and Effort Reporting activities supporting organizational compliance and workforce management objectives.
• Served as liaison between employees and the University of Florida Human Resources by resolving payroll issues, communicating policy updates, and ensuring adherence to correct hiring procedures.
• Maintained expertise in UF human resources policies and monitored approval workflows for payroll, leave, and personnel actions while supporting efficient administrative and staffing operations.

Core Skills:

• PeopleSoft Administration
• Payroll Processing
• Personnel Administration
• Effort Reporting
• Leave Management
• Human Resources

• Welcomed guests professionally by greeting visitors, notifying appropriate staff of arrivals, and maintaining positive interactions with clients, vendors, and internal team members across office locations.
• Managed vendor relations and office supply operations by monitoring inventory, ordering materials and breakfast items, and supporting uninterrupted administrative functions for multiple office environments.
• Coordinated project administration activities by assisting PMs with client documentation, project protocols, specification formatting, and engineering support for PDF, scanning, and printing requirements.
• Supported accounting, finance, personnel administration, and marketing coordination functions while carrying out assigned projects with effective written and verbal communication throughout daily operations.
• Organized conference room scheduling and calendar management for large and small meetings, ensuring efficient coordination of office resources and professional event preparation activities.
• Maintained filing systems, processed deliveries and receivables, performed data entry, and prepared correspondence, reports, drafts, memos, and emails supporting accurate administrative documentation management.

Core Skills:

• Vendor Management
• Document Coordination
• Calendar Management
• Data Entry
• Records Administration
• Project Support

• Conducted Command Evaluation Reviews by researching statutes and regulations, defining review methodologies, and preparing detailed reports evaluating operational effectiveness, compliance, and internal control performance.
• Analyzed program functions and risk management processes by testing internal controls, identifying operational vulnerabilities, and providing sound recommendations to improve organizational efficiency and accountability.
• Supported IG operations by conducting investigations and serving as Audit Liaison POC, Inspection Coordinator, and MICP Coordinator for assigned compliance and administrative functions.
• Coordinated office meetings and community events by arranging schedules, organizing catering logistics, managing setup activities, and increasing organizational visibility through stakeholder engagement initiatives.
• Developed and implemented data entry protocols that streamlined administrative workflows, improved reporting accuracy, and increased operational productivity across multiple office support activities.
• Managed administrative operations, including mail processing, status reporting, appointment scheduling, and travel coordination, to ensure timely communication and efficient execution of organizational priorities.

Core Skills:

• Risk Management
• Internal Auditing
• Compliance Reporting
• Data Entry
• Travel Coordination
• Meeting Administration

• Managed front-office communications by answering and routing phone calls, responding to emails, maintaining employee and client records, and preparing accurate administrative data reports.
• Supported employees, vendors, clients, and third-party stakeholders by resolving inquiries, providing operational information, and ensuring responsive communication across accounting and administrative functions.
• Administered invoicing, payroll, accounts receivable, and accounts payable processes while supervising daily accounting operations and maintaining accurate financial transaction records and reporting procedures.
• Monitored procurement activities by reviewing RFQ and bid compliance requirements, evaluating technical documentation, and coordinating competitive procurement opportunities with internal stakeholders and management teams.
• Analyzed cost variances, reconciled accounting discrepancies, managed general ledger activities, and researched GAAP compliance issues supporting accurate monthly close procedures and financial accountability.
• Prepared financial statements, tracked fixed asset transactions, completed international financial activities, and assisted with budgeting, auditing, and internal control management to support organizational financial stability.

Core Skills:

• Accounts Payable
• General Ledger
• Financial Reporting
• Procurement Compliance
• Payroll Administration
• GAAP Compliance

• Provided direct administrative support to the CEO, COO, and management personnel by coordinating schedules, handling communications, and supporting daily executive operational activities.
• Managed visitor relations and front-office operations by maintaining the visitor management system, answering phone calls, directing inquiries, and ensuring professional reception support for guests and stakeholders.
• Coordinated meetings, teleconferences, and virtual sessions while organizing logistics, maintaining calendars, and supporting efficient communication across executive and departmental teams.
• Administered office operations by ordering supplies, tracking work orders, submitting maintenance requests, managing deliveries, and maintaining organized common areas and storage facilities.
• Processed expense reports, managed purchase orders, handled customer invoices and credits, and supported inventory receiving activities within the ERP system to maintain accurate operational records.
• Tracked customer inventory, supported asset management updates, conducted new prospect credit checks, and ensured equipment functionality through preventive maintenance coordination and repair follow-up activities.

Core Skills:

• Executive Support
• Visitor Management
• ERP Administration
• Inventory Tracking
• Purchase Orders
• Expense Reconciliation

• Supported the Managing Director of Prevention and the DV Department by coordinating administrative operations, maintaining program documentation, and ensuring efficient execution of P&A program activities and initiatives.
• Maintained and updated client logs, program records, and monthly reporting documentation, ensuring accurate data collection and timely submission of reports to funding agencies.
• Collaborated with subcontractors to collect survey data and monthly reports while providing high-quality customer service and maintaining effective communication with staff, partners, and DCFS representatives.
• Coordinated administrative support for DCFS-directed projects, special events, and structured family activities, improving operational organization and supporting successful program implementation outcomes.
• Managed expense reporting processes by scanning receipts, maintaining original documentation files, and ensuring all financial and administrative records complied with organizational standards and reporting requirements.
• Maintained confidentiality in accordance with HIPAA, DCFS, and agency policies while attending meetings, supporting cross-functional collaboration, and ensuring compliance with safety, ethics, and procedural regulations.

Core Skills:

• Program Administration
• HIPAA Compliance
• Expense Reporting
• Data Management
• Client Documentation
• Event Coordination

• Managed multiple business-to-business portals supporting Siemens customer sales transactions and service operations, ensuring uninterrupted onboarding activities and continuity of critical business processes.
• Processed customer onboarding requests by gathering standard business information, uploading required documentation, and maintaining accurate account records across multiple portal platforms.
• Coordinated onboarding communication by identifying customer account shareholders, distributing required information, and monitoring stakeholder activities to ensure milestone completion and compliance requirements.
• Monitored portal accounts and user activity to maintain operational continuity, resolve access issues, and support efficient execution of customer service and transactional workflows.
• Prepared and maintained operational reports for stakeholders, providing accurate tracking data, onboarding status updates, and business process visibility across customer account activities.
• Collaborated with third-party portal suppliers for advanced issue resolution, managed training documentation, and coached users on portal functionality and onboarding process requirements.

Core Skills:

• Portal Administration
• Customer Onboarding
• User Management
• Stakeholder Coordination
• Report Generation
• Training Documentation

• Supported the Section Supervisor by implementing and maintaining Open Records Request timeframes in compliance with KRS Chapter 61 and Open Records Act regulatory requirements.
• Interpreted departmental policies related to the Open Records Act by guiding the public and employees regarding documentation eligibility and records access procedures.
• Conducted research transactions within iTWIST and managed data transmittal processes supporting accurate retrieval and archival location of sensitive records and documentation materials.
• Coordinated administrative functions involving coworkers by organizing workflows, preparing meeting minutes, tracking action items, and monitoring the Medicare Operations mailbox correspondence and follow-up activities.
• Researched and responded to OIG Self-Referral Disclosure Protocol requests, supported RAC Data Warehouse uploads, and assisted with lead entry, RFI processing, and MAC inquiry administration.
• Managed CMS system access requests for new hires and staff by tracking approvals, maintaining documentation records, and supporting compliance with court subpoenas and law enforcement record requests.

Core Skills:

• Open Records
• iTWIST Research
• CMS Administration
• Data Archiving
• Regulatory Compliance
• Meeting Coordination