Job Summary:

• Supervise and develop office initiatives and change management from excellence and continued optimization perspectives
• Supervise the onsite facility management team to ensure a high quality services and efficient working process and standards
• Supervise and deliver high expectation of service standard in office facilities maintenance, front desk hospitality, office and pantry supplies, that provides excellent client and employee experience
• Handle affairs related to office maintenance and asset management, including management of office supplies and inventory
• Liaise with building management for emergency situation and other daily inquiries, maintain good relationship with building management
• In charge of internal processes related to administration, including but not limited to ensuring all monthly reports are properly filled out and filed
• Newcomer onboarding and departure employee arrangement, and seek for continuous improvement on process and experience excellence
• In charge of company stamps and other ad hoc administrative services
• Responsible for content management on digital signage (if exist in the office)
• Act as a role model to other admin roles in the Ops team, and provide training and on-job coaching to them

Skills on Resume: 

• Leadership (Soft Skills)
• Change Management (Hard Skills)
• Facility Management (Hard Skills)
• Inventory Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Administrative Organization (Hard Skills)
• Training and Development (Soft Skills)
• Digital Content Management (Hard Skills)

Job Summary:

• Reviewing and signing off Rotas.
• Accurately and effectively monitoring and actioning related requests.
• Ensuring the department is providing an excellent level of service to teams.
• Completing the payroll process each pay period.
• Recognizing key business events and ensuring the department is prepped well in advance for these.
• Acting as a point of contact for Assistant queries.
• Acting as a point of contact for Management of relevant teams for queries.
• Regularly reviewing standards adhered to for serviced departments, and uses reporting and data to ensure that they are correct and future targets can be met.
• Actively contributes to the development and succession of the department.
• Manage a team to achieve operational objectives.

Skills on Resume: 

• Rota Management (Hard Skills)
• Request Monitoring (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Payroll Processing (Hard Skills)
• Event Preparation (Hard Skills)
• Query Resolution (Soft Skills)
• Standards Review and Reporting (Hard Skills)
• Team Management (Soft Skills)

Job Summary:

• Co-ordination of high-quality administrative and support services including document and records management, routine correspondence, meetings and events for the ASM Business Unit
• Effective leadership and management in supervising the ASM Administration Team
• Recruitment, coaching, and mentoring of the ASM Administration Team
• Provide training and support to the ASM Administration Team in secretarial and administrative procedures and functions
• Co-ordination of leave and development of plans for ASM Administration Team
• Identification of opportunities and implementation of improvements to the administrative efficiency and effectiveness within ASM Business Unit
• Provide guidance and support to administration staff to perform duties effectively.
• Point of contact for contractor regarding the renovation and office improvement (identify the needs of the office)
• Coordinating with other cities regarding admin requests and needs
• Handle of all needed permits

Skills on Resume: 

• Administrative Coordination (Hard Skills)
• Leadership and Management (Soft Skills)
• Recruitment and Mentoring (Soft Skills)
• Training and Development (Soft Skills)
• Leave Management (Hard Skills)
• Process Improvement (Hard Skills)
• Staff Guidance (Soft Skills)
• Contractor Liaison (Soft Skills)

Job Summary:

• Manage the day-to-day operations of the Data Administration team
• Train incoming new hires on all department responsibilities
• Assist in the creation of task request/delivery solutions, utilizing CRM technology
• Define SLAs and escalation timelines for each team responsibility
• Facilitate cross-training on all relevant topics among department team members
• Design and utilize analytics reporting to monitor and manage team activity and bandwidth
• Properly escalate obstacles and issues to the Director of Process Improvement to collaboratively identify solutions
• Brainstorm, design, and execute process improvements for the team’s responsibilities
• Liaise with service team leaders to refine communication channels
• Strategize with internal stakeholders to elevate and improve the output of the team in support of a heightened customer service experience that fosters the growth and success of Prestige clients

Skills on Resume: 

• Operations Management (Hard Skills)
• New Hire Training (Soft Skills)
• CRM Technology Utilization (Hard Skills)
• SLA Definition (Hard Skills)
• Cross-Training Facilitation (Soft Skills)
• Analytics Reporting (Hard Skills)
• Issue Escalation (Soft Skills)
• Process Improvement Design (Hard Skills)

Job Summary:

• Be the site point of contact for the Site Support Services Manager
• Plan, supervise and undertake the team to deliver key tasks
• Answer and direct incoming communications
• Greet visitors to the site and deliver the H&S Visitor Induction
• Ensure all documentation is processed and stored expediently
• Event coordination and attendance
• Receive, prepare and distribute incoming and outgoing mail/packages
• Processing invoices and credit notes
• Purchase stationery items and office equipment/consumables
• Coordinate site services and liaise with external contractors to ensure delivery
• Promote membership in the Associations and other services offered by FIRA International

Skills on Resume: 

• Point of Contact Management (Soft Skills)
• Team Supervision (Soft Skills)
• Communication Direction (Soft Skills)
• Health and Safety Induction (Hard Skills)
• Documentation Management (Hard Skills)
• Event Coordination (Hard Skills)
• Mail and Package Processing (Hard Skills)
• Vendor Liaison (Soft Skills)

Job Summary:

• Proactively maintain all areas of the daily running of the Membership and voucher credit system
• Assist/coordinate ad-hoc administration support to the Consultancy department, including:
• Council pack collation and distribution
• Taking meeting minutes and mentoring and training
• Assisting in Association's yearly audit
• Assisting Association Secretary and Chairman
• Production of reports and raise and GRN PO’s
• Monthly Support Services Report
• Monthly Membership Movements Report
• Monthly Site Reports and financial reports
• Conduct appraisals/target setting and monitoring

Skills on Resume: 

• System Maintenance (Hard Skills)
• Administrative Coordination (Hard Skills)
• Meeting Minutes Taking (Hard Skills)
• Audit Assistance (Hard Skills)
• Report Production (Hard Skills)
• PO Management (Hard Skills)
• Performance Monitoring (Soft Skills)
• Target Setting (Soft Skills)

Job Summary:

• Supervise setting & continuously developing customized service strategies for multiple BI internal clients, manage aligned service scope delivery and maintain the uniformed ISEE service standardization.
• Lead service profile-centered innovation & renovation in an agile & compliant manner. 
• Lead & conduct process & operation optimization in the authorized scope within ISEE China general service scope.
• Take Charge of service strategy development and deployment, contingent plan preparation, service effectiveness tracking/enhancement, regulatory compliance evaluation/countermeasure implementation, and working process/operation optimization for the assigned service scope.
• Responsible for building a high motivated and customer-oriented Shanghai Admin team to provide good administration service to meet customer requirements
• Leading local Admin team and managed external service vendors to deliver satisfied reception/courier/office clean/office supply service in assigned offices whilst maintaining internal/external compliance and cost-effectiveness.
• Provide training and consulting to the local site Admin team, conduct regular on-site inspections, and improve action plan implementation.
• As the representative of ISEE in assigned region central coordination with local admin for cross function service and project implementation e.g. Security/ EHS/ maintenance/ capex project and setup cooperation model.
• Lead and coordinate for the whole process of office relocation project and leasing process whilst keeping internal/external compliance and cost effectiveness.
• Maintain & develop an effective partnership with all selected suppliers, finish all contracting, ordering, and delivery confirmation as per GBS-SAP standard flow requirement

Skills on Resume: 

• Service Strategy Development (Hard Skills)
• Innovation Leadership (Soft Skills)
• Process Optimization (Hard Skills)
• Compliance Management (Hard Skills)
• Team Building (Soft Skills)
• Vendor Management (Hard Skills)
• Training and Consulting (Soft Skills)
• Project Coordination (Hard Skills)

Job Summary:

• Ensure all service delivered and on-site staff’s daily operation strictly follow contract requirements.
• Lead Fixed Assets management under company guidelines, and coordination for local implementation.
• Manage historical cost data/service report/documentation for all responsible service scopes, conduct cost analysis and cost trend modeling as per request, and deliver annual budgeting - for responsible service scopes.
• Annual leave, time off, etc. approvals and monitoring
• Monitoring, reporting and actions such as RTW and noted meetings
• Perform general office administrative functions including but not limited to procurement of office supplies, document filing, memo writing, preparing monthly report
• Supervise cleaners and security guards
• Handle daily shuttle bus service and meal supply
• Organize annual activities
• Serves as System Operator for the computer system handling and printer handling to ensure efficient system function.
• Operates all word processing equipment.

Skills on Resume: 

• Contract Compliance Management (Hard Skills)
• Fixed Assets Management (Hard Skills)
• Cost Analysis (Hard Skills)
• Time Off Monitoring (Hard Skills)
• Office Administration (Hard Skills)
• Staff Supervision (Soft Skills)
• Service Coordination (Soft Skills)
• System Operation (Hard Skills)

Job Summary:

• Performs revision and finalized formatting and typing of correspondence, memoranda, reports, records, and other documents from rough and finalized copy.
• Proofread completed projects for accuracy.
• Prepares, verifies, and copies correspondence and reports for distribution and mailing.
• Corresponds with board members regarding board meeting materials and reports.
• Downloads, posts, and files votes as they are received.
• Handles applicant scheduling and correspondence related to investigative hearings.
• Prepares the agenda attachments for monthly board meetings.
• Supervises the preparation, copying, and distribution of applicant materials for monthly board meetings, including the preparation of electronic meeting materials for board members.
• Prepares questions for applicants to be considered on the agenda in advance of the Director of Administration (DOA) preparation of the agenda.
• Responsible for setting up and maintaining a comprehensive office filing system for correspondence.
• Develops and recommends systems to facilitate the more efficient operation of the section.
• Attend the bar examination and provide supervisory, technical, and clerical assistance.

Skills on Resume: 

• Document Formatting and Typing (Hard Skills)
• Proofreading (Hard Skills)
• Correspondence Management (Hard Skills)
• Meeting Coordination (Hard Skills)
• Scheduling (Hard Skills)
• Agenda Preparation (Hard Skills)
• Office Filing System Management (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary:

• Responsible as assigned for machine maintenance and maintaining the inventory of supplies used for the fax, printers, and machine copying tasks handled by the section.
• Assists the DOA in administering the office communication and outgoing communication of the company.
• Oversees the scanning of original documents eligible for shredding.
• Handle filing of documents and pleadings with the Supreme Court.
• Supervises the triage and planning of workload, 
• Prepare section production reports, and directs the daily workload.
• Prepares and maintains a monthly chart of workload done.
• Supervises the training of new employees by verbal instructions and written procedures and provides feedback in such a method so as to motivate employees to improve quality and quantity of work performed.
• Motivates employees to improve the quality and quantity of work performed.
• Suggests improvement in internal policies and procedures to DOA.
• Develops and maintains up-to-date written procedures to facilitate the efficient performance of tasks performed in the section.
• Maintain strict confidentiality of all information, including communications, policies, procedures, and applicant files.

Skills on Resume: 

• Machine Maintenance (Hard Skills)
• Office Administration (Hard Skills)
• Document Management (Hard Skills)
• Workload Planning (Hard Skills)
• Reporting (Hard Skills)
• Employee Training (Soft Skills)
• Policy Improvement (Soft Skills)
• Confidentiality Management (Soft Skills)