• Provide support to a team of Administrators leading from the front at all times
• Oversee the administration of the team on a day-to-day basis providing assistance and technical guidance where necessary
• Working closely with the Operations Manager to plan, and monitor work-flow
• Ensuring work is processed in a timely and efficient manner achieving strict SLA's
• Carry out quality and control reviews and recommend areas of improvements
• Monitor the effectiveness of working procedures ensuring they're met by the team
• Dealing with all complaints and incident reports and providing solutions
• Identify and arrange necessary training and development needs
• Carry out regular meetings with individual team members to discuss performance
• Work with HR peers to ensure employee working conditions in a healthy and safe
• Work with Facility/Landlord, I.T. Executive Secretary, and etc. to secure working space for employees, and manage working space in a clear and tidy order, e.g. seating arrangement, public space, equipment usage

Skills: Team Leadership, Operational Oversight, Workflow Management, Quality Control, Complaint Resolution, Training and Development, Performance Management, Facilities Management

• Manage the office environment and oversee general maintenance of the office, provide a high-quality service and ensure the smooth operation and efficient management of administrative work;
• Manage the Admin service vendors and negotiate on the terms/ price regularly. 
• Keep monitoring the services and manage the price.
• Manage applicable office admin budget, including office expenses, supplies, stationery, entertainment;
• Cooperate with IT, Office Building Management Office for the maintenance of office equipment, utility and etc.
• Develop office policies and procedures, gather service level feedback on administration function and produce follow-up action plans to ensure support is continuously enhanced and upgraded;
• Arrange and organize office activities and events, including annual parties, family day, festival celebrations etc.
• HR operations support (onboarding arrangement, orientation arrangement, attendance report…)
• Provide support to management and assist in ad hoc projects
• Develop people management skills to support Admin Head to management team work to dept targets, and also for self career development
• Responsible for handling of government programs including licenses, applications, certificates, registration changes/renewals, etc
• Liaise and coordinate with headquarters to ensure timely and quality delivery and deployment in JV

Skills: Office Management, Vendor Management and Negotiation, Budget Management, Collaboration with IT and Facilities, Policy Development and Implementation, Event Planning and Coordination, HR Operations Support, Government Program Compliance

• Organizing spreadsheets and ensuring accurate data is inputted/handled/submitted
• Managing and keeping on top of staff shift rotas/rosters and providing solutions for absences/delayed personnel
• Collaborating with materials, vaccinators and leadership to ensure the safe and smooth running of the vaccination center
• Stepping in where necessary to cover for colleagues' duties
• Making phone calls to team members and external organizations to arrange staffing/volunteers
• Coordinating, orientating and directing on-site staff/volunteers and ensuring timely and correct handling of supplies/equipment
• Lead a team of officers to process adjustments of payments and ensure the payment records are updated correctly and promptly.
• Handle complex inquiries and correspondences from employers and employees.
• Liaise with other government bodies on matters relating to payment adjustments.
• Review and improve work processes, and manage projects such as system enhancements.
• Take charge of administrative and operational matters to support the department.

Skills: Data Management, Shift Management, Collaboration, Adaptability, Communication, Staff Coordination, Payment Processing, Process Improvement

• Build and manage a team of up to 4 Admin Support Associates and/or Specialists and support professional development
• Support customer service tasks
• Answering emails with speed and accuracy while meeting team-wide expectations (thresholds)
• Triaging to other teams with speed and accuracy
• Monitoring refund spreadsheets and answering voicemails
• Occasionally presenting updates for the team or at department meetings
• Serve as an escalation point for other teams/departments for time-sensitive issues such as technical problems
• Evaluate the need for new resources and collaborate with other staff
• Assist in training and/or onboarding current and new staff
• Provide recommendations for professional development to reports
• Lead weekly 1:1 meetings with a report(s) and schedule any other meetings for project work, training, etc. with them

Skills: Team Management, Customer Service, Email Communication, Issue Triaging, Data Monitoring, Presentation Skills, Resource Evaluation, Training and Onboarding

• Lead the administrative support function for the division. Participate as department/division representative at meetings, relay relevant information and provide necessary follow-up. 
• Take ownership of issues and concerns communicated to the department/division and provide follow-up to bring issues to a conclusion. 
• Ensure appropriate operational information regarding the department/division is communicated to appropriate staff. 
• Develop and maintain cooperative relationships with other Cincinnati Children's departments and outside agencies with which the department interacts. 
• Provide oversight for the organization of electronic files and records, the inventory of office supplies, and the processing of requisitions. 
• Take ownership of issues and concerns communicated to the department/division and provide follow up to bring issues to conclusion. 
• Support, interpret and enforce CCHMC policies and procedures. 
• Ensure appropriate operational information regarding the department/division is communicated to appropriate staff. 
• Develop and maintain cooperative relationships with other Cincinnati Children's departments and outside agencies with which the department interacts.
• Conduct ongoing evaluation and mentoring of direct reports, including effective, clear, and timely annual performance evaluation. 
• Ensure staff is properly trained to perform job functions. 

Skills: Administrative Leadership, Effective Communication, Issue Resolution, Interdepartmental Collaboration, Record Management, Policy Enforcement, Staff Mentoring, Training and Development

• Able to work independently under minimum supervision
• Able to work in a fast-paced environment with deadlines
• Able to work independently with minimum supervision and also as a team player
• Supervise and manage office and admin team
• Must be IT proficient
• Proficient in Microsoft Office
• Meticulous and good interpersonal skills
• Excellent communication and interpersonal skills. 
• Leadership and motivational skills. 
• Critical thinking, program development and project management skills. 
• Skills in group facilitation and/or team building
• Demonstrates emotional maturity and ability to function effectively when under stress

Qualifications: BA in Business Administration with 4 years of Experience

• Previous Leadership experience managing direct reports
• Detailed knowledge and experience in Microsoft Word for Windows, Power Point, Excel, and Outlook
• Experience in leading project rollouts
• Ability to prioritize work and multi-task
• Strong sense of urgency
• Outstanding organizational and follow-up skills
• Sensitivity with confidential information
• Excellent written and verbal communication skills
• Creative thinking and problem-solving skills
• Proficiency in software applications including SAP, Excel, Access, Word, PowerPoint, and Mapping Tools. 
• Ability to create, interpret, and analyze spreadsheets, charts, and various tracking mapping documents.
• Good leadership and communication skills (written and verbal) with the ability to multi-task and meet designated deadlines.
• Experience with organizing, scheduling, and implementing small-scale events is preferred.
• Ability to manage expenses within a designated budget.
• Good organizational and time management skills.
• Able to read, write and communicate in English

Qualifications: BS in Public Administration with 5 years of Experience

• Experience in a transactional administration
• Experience in JDE software would be advantageous
• Previous experience as a 2IC or a Supervisor position
• Advanced skills in MS Office Packages
• Experience within the waste or transport industry would be advantageous
• Excellent verbal and written communication skills
• Sound interpersonal and people management skills
• Ability to coach and mentor
• Strong administrative and customer service skills.
• Ability to work under pressure using own initiative.
• Experience with customs formalities and administrative roles.

Qualifications: BA in Management with 3 years of Experience

• Prior supervisory experience or demonstrated success at a Senior Representative Position Experience in financial product accounting, financial product reporting, or basic accounting and analysis preferred
• Advanced knowledge of mutual fund products, multi-class accounting, and the components of an NAV
• Strong desire to manage others and a willingness to provide the necessary support and leadership for development
• Self-motivated, capable of monitoring and completing a variety of projects simultaneously
• Proven ability to work well in a deadline-oriented, client-driven environment
• Proactively anticipate client needs and respond effectively to client inquiries
• Effectively communicate findings to clients and to colleagues verbally or written
• Consistently meet the demands of daily responsibilities, assigned work, and the mentoring, training and guidance needs of the team
• Complete and oversee the completion of the BBH annual performance review process for assigned direct reports
• Provide ongoing feedback and coaching to staff to improve individual and team performance.

Qualifications: BS in Organizational Leadership with 6 years of Experience

• Strong clinical skills
• Problem-solving and analytical ability
• Exceptional communication skills.
• High level of customer service skills.
• Utilization of critical thinking in timely decision-making
• CPR Certification Resiliency and flexibility to deal with a changing environment.
• Ability to work collaboratively with internal/external customers.
• Ability to demonstrate a commitment to patient safety, patient care and outcomes.
• Ability to prioritize independently and respond to multiple simultaneous requests.
• Ability to work in a fast-paced environment with established time constraints and in difficult situations.
• May be exposed to hazardous materials and body substances.

Qualifications: BA in Human Resource Management with 3 years of Experience