ACCOUNT MANAGER JOB DESCRIPTION

Creative directors depend on the Account Manager to translate client briefs into actionable direction before production begins; clients depend on this same person to surface problems before a deadline becomes a crisis. Brand strategists and copywriters need someone who can hold the strategic thread across a campaign without losing sight of budget burn and milestone dates. Few agency roles demand that level of range. What makes this one genuinely difficult is that the Account Manager owns both the client relationship and the internal delivery standard - two things that frequently pull in opposite directions - within the fast-cycle structure of integrated advertising and content production.

You will own the client relationship and campaign delivery for a portfolio of brand accounts, keeping creative output strategically aligned and financially on track from brief through final asset approval. The Account Manager sits between the client and multidisciplinary agency teams, including creative, traffic, production, and brand planning, and carries direct accountability for project profitability and client satisfaction scores.

Career Impact: Managing brand accounts across integrated advertising campaigns sharpens the commercial and creative judgment that separates senior Client Services Directors from career-plateau Account Managers.

Business Impact: When this seat is well-occupied, client retention holds, and incremental project revenue grows; when it is not, scope creep, missed deadlines, and dissatisfied clients erode agency margins and reputation simultaneously.

Growth Opportunity: The competencies built here - RFP leadership, budget ownership, and executive-level client presentation - are the exact prerequisites hiring managers evaluate when promoting into Account Director or Group Account Director roles.

• Own day-to-day client communication and serve as the primary internal escalation point for all project details.
• Manage project scope, timelines, and budgets across concurrent campaigns to deliver on-time, on-budget outcomes.
• Review creative, production, and media outputs before client presentation to ensure strategic and brand alignment.
• Partner with traffic managers and production leads to resource projects accurately, and flag capacity risks early.
• Lead client status meetings, draft contact reports, and distribute action items to internal teams within 24 hours.
• Develop scopes of work, estimates, and change-order documentation in collaboration with the Account Director.
• Monitor weekly job financials, including burn rate, profitability, and new project pipeline across assigned accounts.
• Contribute to new business pitches through competitive research, case study development, and presentation support.

• Bachelor's degree in Marketing, Communications, Advertising, or equivalent work experience.
• 3 or more years of account management or client services experience, with demonstrated agency or design studio background.
• Proven ability to manage multiple concurrent projects against fixed deadlines and client-approved budgets.
• Strong working knowledge of integrated campaign production, including digital, print, social, and content deliverables.
• Confident verbal and written communicator able to present to and influence stakeholders at the client director level.
• Demonstrated experience coordinating cross-functional agency teams, including creative, traffic, and external vendors.
• Solid understanding of project financials, including budget tracking, burn rate reporting, and invoice management.

• Experience with Consumer Packaged Goods or luxury brand clients involving packaging design or retail campaign execution.
• Prior involvement in new business development activities, including pitch preparation and competitive landscape analysis.
• Familiarity with social media content planning and platform-specific publishing workflows across major channels.
• Exposure to film, video production, or CG content pipelines within an agency or production studio environment.

• Core Stack: Microsoft Office Suite, Google Workspace.
• Project Management: Monday.com, Workfront.
• Creative & Design: Adobe Creative Suite (InDesign, Illustrator, Photoshop).
• CRM & Reporting: Salesforce, Tableau.

• Base Salary Range: $65,000 to $90,000 annually, depending on portfolio size and seniority.
• Bonus: Performance-based bonus tied to client retention and revenue growth targets, typically 5 to 10%.
• Equity: Not standard at this level; may be available at senior creative agency groups.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by agency size.
• PTO: 15 to 20 days annually; some agencies offer unlimited PTO at this level.
• Common Perks: Hybrid or remote flexibility, professional development stipend, agency awards entry support.

Figures based on current US market benchmarks. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required for this position. Employment is contingent on the successful completion of a background check conducted in accordance with applicable law. Reasonable accommodations for qualified individuals with disabilities are available throughout the application and employment process upon request. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under federal, state, or local law.

Achieving revenue goals across assigned territories and key accounts, the Account Manager drives sales growth through deep knowledge of genetic analysis solutions, including qPCR, Sanger Sequencing, NGS, and Microarray platforms. Partnering with Technical Sales Specialists and Business Development Managers, this role works within a matrixed field sales organization to deliver customer-focused solutions and expand market share.

Key Responsibilities

• Achieve or exceed assigned monthly, quarterly, and yearly sales goals within territory and expense guidelines.
• Own and manage territory accounts with clear key account strategies and facilitate C-level discussions.
• Maintain and nurture existing customer relationships, focusing on reagent attachment and incremental revenue.
• Understand customers' application needs and recommend appropriate solutions, developing and delivering proposals.
• Prospect and develop relationships with new customers in collaboration with Technical Sales Specialists and Business Development Managers.
• Analyze data sources to develop sales opportunities with the greatest ROI.
• Maintain and grow customer database in Salesforce CRM, updating opportunities, quotes, accounts, contacts, leads, and proposals.
• Communicate competitive activities, market trends, and changing customer direction within the organization.
• Apply Professional Selling Skills and other techniques to maximize sales effectiveness and market share.
• Work with product specialists to improve product knowledge, pricing, and account profitability.

Required Qualifications

• Bachelor's degree in Life Science, Biochemistry, Chemistry, or a related science discipline.
• Minimum 3-5 years of relevant sales experience in science industry segments such as Life Science, Industrial, Healthcare, and Diagnostics.
• Experience with one or more of the following: Quantitative PCR, Sanger Sequencing, Next Generation Sequencing, or Microarray products in a laboratory setting.
• Familiarity with the life science academic, applied, and clinical market and competitive landscape.
• Ability to identify new target accounts, develop territory plans, and deliver accurate monthly and quarterly forecast reports.
• Strong salesmanship with high ownership of customer accounts and the ability to develop and execute account strategies.
• Excellent written and verbal communication skills, with the ability to engage effectively across all levels of complex organisations.
• Strong analytical and business planning skills, with good time management and the ability to prioritise tasks.
• Positive attitude, self-motivated, and adaptable to a rapidly changing, matrixed, high-performance team environment.
• Proficient in MS Word, Excel, Outlook, PowerPoint, and Salesforce CRM.

Sitting at the intersection of client strategy and day-to-day execution, the Account Manager serves as the primary liaison between clients and the agency, ensuring quality delivery across all projects while driving account vision and growth. Working closely with Traffic Managers, Project Managers, and internal creative teams, this role manages multiple concurrent projects in a fast-paced agency environment.

Core Functions

• Manage all day-to-day details of ongoing projects and ensure quality control of creative work.
• Serve as the primary internal point of contact for all project details.
• Manage client expectations regarding budgets, schedules, and project scope, and cultivate positive client relationships to grow existing business.
• Proactively seek process improvements and take responsibility for the internal team's successes and failures.
• Participate in creative and PR meetings and visit clients in person where opportunities arise.
• Work closely with the Traffic Manager, PMs, and internal teams to ensure projects meet deadlines and budgets.
• Oversee business intelligence reporting on budget, burn rate, and resourcing, and proactively flag issues.
• Resolve project-related problems to ensure client satisfaction.
• Delegate work to the relationship coordinator and project managers.

Qualifications & Experience

• Bachelor's degree.
• At least four years of agency or design studio experience in account or project management.
• In-depth understanding of timelines, budgets, websites, content management systems, social media, digital advertising, and user experience.
• Proficient in G Suite and Microsoft Office.
• Adobe Creative Suite and Acrobat experience a plus.
• Strong project communication, management, and organisational skills, with the ability to manage multiple projects simultaneously.
• Creative, diplomatic, and solutions-oriented strategic thinker with excellent communication and interpersonal skills.
• Cool under pressure, adaptable to different work styles, and comfortable navigating ambiguity.
• Strong team player able to delegate effectively and collaborate across functions.

Reporting to the Field Service Team, the Account Manager drives net revenue growth through strategic renewals and upsells across GTL growth product categories within an existing phone business account base. This role manages the full account lifecycle in a complex, government-facing sales environment with long cycles and high relationship demands.

Primary Duties

• Prioritise assigned accounts and develop strategic account plans to drive account activity.
• Build and foster relationships with decision-makers, influencers, and broad account contacts to position future product penetration.
• Identify pain points and opportunities, and lead opportunity development within each account.
• Drive solution selling through demos and other interactions with key client influencers, engaging sales engineers for technical aspects.
• Lead RFP response and proposal development, working with a cross-functional team.
• Partner with the Field Service Team to ensure overall account satisfaction and manage account transitions from Account Executives.
• Attend relevant conferences and represent the GTL brand appropriately.
• Track productivity and update Salesforce.com daily.

Skills & Qualifications

• Bachelor's degree in Sales, Business Management, or a related field preferred; 4 years of relevant experience accepted instead of a degree.
• Client service, client management, or sales experience, preferably in the Corrections marketplace or industries with long sales cycles and frequent government interaction.
• Demonstrated ability to develop multi-threaded client relationships with a proven track record of high customer satisfaction and upselling.
• Ability to lead cross-functional professionals and manage multiple accounts and varied customer contacts.
• Technical background or ability to acquire technical knowledge to explain solutions to non-technical customers, including an understanding of financial statements.
• Proficient in Salesforce.com or similar CRM applications.
• Strong communicator, collaborator, and polished presenter, adaptable across a wide range of conversations and environments.
• Driven and able to work independently in a competitive marketplace.

Embedded within a regional enterprise sales structure, the Strategic Account Manager - Security and BMS Systems owns full responsibility for designing and executing a strategic sales plan to expand the customer base and drive enterprise accounts across Security, BMS, and Fire product lines. Reporting directly to the Regional Service Sales Manager, this role builds defensible, long-term client relationships at the C-level while achieving revenue, margin, and forecast targets.

Scope of Work

• Serve as the primary customer interface, managing relationships and developing business with assigned customers.
• Understand the customer's business, drivers, and organisation to deliver real business outcomes.
• Disseminate key messages and communicate the value HBS brings across all levels of the customer's organisation.
• Act as the primary supplier interface for all products, solutions, and services, establishing a defensible barrier to competitors.
• Champion customers' needs within the Honeywell organisation and work closely with the Management Team to ensure 100% customer satisfaction.
• Achieve revenue, margin, and economic value-added goals, delivering monthly sales numbers based on forecasts with 85% accuracy.
• Report directly to the Regional Service Sales Manager.

Position Requirements

• Bachelor's degree in Electronics or Communication Engineering.
• Extensive proven sales experience in the Security, BMS, and Fire industry within the relevant market.
• Demonstrated experience in customer acquisition, C-level engagement, and building long-term executive relationships.
• Proven experience in cross-selling, consultative selling, and prospecting for new opportunities.
• Excellent communication and relationship-building skills across all internal and external partners at all levels.
• Strong organisational, planning, and prioritisation skills with the ability to navigate a highly matrixed environment.
• Confident, resilient, self-motivated, and able to work with limited direction.
• Well-presented, articulate, and professional in approach.

As the Account Manager, this role leads social media marketing strategy and content execution for a direct-to-consumer wine industry client base, delivering high-end digital marketing services across major platforms. Working within a collaborative creative team, this position manages tone, campaigns, influencer outreach, and online community engagement to grow the client's brand presence.

Accountabilities

• Generate written, image-based, and other editorial content for social media platforms, including Twitter, Instagram, YouTube, Google+, and Facebook.
• Manage tone, messaging guidelines, and general outreach initiatives across social media platforms.
• Monitor online conversations, moderate approved content, and initiate new online discussions.
• Reach out to key influencers within the digital space.
• Develop and implement new marketing strategies and create social media advertising campaigns targeting specific audiences.
• Ensure the company's brands are well-represented on social media and provide excellent online customer service.
• Stay current on industry trends, including regional growth, year-over-year trends, and forecasted growth.
• Attend hospitality and concierge events, network, obtain referrals, and collaborate with the sales team to grow the client base.

Knowledge, Skills & Abilities

• Strong understanding of major social media platforms, including Facebook, Instagram, and Twitter.
• Experience with CMS platforms such as SproutSocial or HootSuite, and Facebook Business Manager.
• Proficiency in Photoshop or equivalent photo editing and design tools.
• Experience with email marketing tools such as MailChimp and MS Excel for reporting and analytics.
• Familiarity with Google Docs and Microsoft 365.
• Experience with winery eCommerce platforms such as WineDirect or VinSuite.
• Excellent interpersonal and communication skills.
• Basic knowledge of wine.

A key member of the agency's account team, the Account Manager ensures that all client recommendations and deliverables are strategically grounded, on time, and on budget across complex integrated campaigns. Collaborating with brand planning, social specialists, and creative teams, this role drives client relationships and contributes to new business development in a fast-paced agency environment.

Role Responsibilities

• Ensure recommendations and deliverables are strategically sound, on time, and on budget.
• Attend client meetings, draft strategic plans, and direct intricate campaign details.
• Take an active role in client presentations and communication, including serving as the sole social department representative when appropriate.
• Review competitive and industry news and alert the team with relevant insights.
• Develop strong relationships with internal teams and clients.
• Work with brand planning to develop strategic recommendations for account growth.
• Participate in new business activities, including research, ideation, and developing case studies.

Education & Experience

• Bachelor's degree in Marketing, Communications, or a related field.
• 5+ years of advertising agency experience.
• Demonstrated experience collaborating with strategists, creatives, and account teams in a fast-paced environment.
• Proven leadership skills with the ability to thrive in a collaborative and creative setting.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Exceptional written and verbal communication skills.
• A positive, self-motivated, and detail-oriented approach.

Managing a defined sales territory in the PCB wet process sector, the Account Manager drives revenue by presenting solutions, resolving customer challenges, and cultivating multilevel relationships inside and outside the organisation. This role requires at least 50% travel within the region and operates with minimal supervision across a technically demanding customer base.

Day-to-Day Responsibilities

• Manage accounts on demand forecasting, customer needs, troubleshooting, and competitor activities.
• Present, promote, and sell products and services to existing and prospective customers.
• Analyse territory and market potential, and track sales and status reports.
• Develop multi-level relationships inside and outside the organisation.
• Collaborate with functional teams to enhance the project's success rate.
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management.

Background & Experience

• Bachelor's degree in Engineering or Science.
• More than 8 years of experience in the PCB industry; experience in wet process preferred.
• Excellent presentation skills with the ability to address large groups.
• Excellent communication and interpersonal skills with the ability to interact at all organisational levels.
• Eager to learn, creative in developing technical and business solutions.
• Able to work with minimal supervision.
• Ability to travel within the assigned region at least 50% of the time.

Serving as the primary business contact for clients, the Account Manager is accountable for customer satisfaction, relationship development, and revenue growth across an assigned portfolio of technology accounts. Reporting to the Manager of Operations, this role requires frequent site travel and combines technical competence with strong client communication to manage complex security system implementations.

Areas of Ownership

• Serve as the primary point of contact and build long-term relationships with clients.
• Handle all client communications, conflict resolution, and compliance on deliverables.
• Develop new and existing client relationships in collaboration with the sales team.
• Communicate client goals and represent client interests to the internal team.
• Provide regular two-way communication between the client and team to set proper expectations.
• Communicate company capabilities and service offerings effectively to clients.
• Monitor and analyze customer usage of the product.
• Identify potential issues, opportunities, and account growth within assigned projects.
• Ensure installs are completed, quality standards are met, and projects are profitable.
• Travel frequently to client sites for training, installation support, and quarterly check-ins.
• Report to the Manager of Operations with regular input on account activity and status.

Professional Experience

• Bachelor's degree required.
• Must meet and maintain applicable certifications, licenses, and registrations per state electronic security regulations.
• Must hold a valid driver's license and maintain a safe driving record to fulfil travel requirements.
• 3-5 years of account management experience, including training customers on technology use and navigating complex legacy and current technology platforms and infrastructure.
• Technical competence across software, hardware, and networks, including system integrations.
• Proficient in Microsoft Office and Salesforce automation tools.
• Experience with Microsoft Dynamics CRM, AX, and proprietary software.
• Strong relationship management, negotiation, and project management skills.
• Detail-oriented, self-directed, and able to work effectively under pressure and in team environments.

Rooted in the Content and Creative Services unit, the Account Manager guides multi-channel projects from concept through delivery, serving as a trusted partner to clients across creative, production, and print processes. This role requires deep organisational ability and a working knowledge of creative services to manage client correspondence, budgets, and project timelines simultaneously.

Operational Focus

• Establish and promote excellent customer relations through proactive communication and continuous satisfaction monitoring.
• Act as a trusted advisor and partner with clients positively and constructively.
• Understand and articulate client business strategies to contribute creative and business insights.
• Communicate clearly and present energetically in all written and verbal interactions.
• Solve problems and implement change to ensure continuous improvement.
• Participate in the budgeting process and contribute to economic success.
• Manage customer invoices and ensure prompt delivery to accounting.
• Maintain project documentation and route projects through established review and approval processes.
• Work with customers to access and maintain image and content databases.
• Provide backup support for project management when unavailable, and take after-hours calls as needed.

Experience & Qualifications

• Bachelor's degree in any field, or equivalent experience.
• Experience in advertising, marketing communications, or marketing services.
• Working knowledge of creative services, including content development, page and document composition, prepress, and imagery.
• Understanding of metadata, digital assets, and content management.
• Expert-level proficiency in Microsoft Word, Excel, and PowerPoint.
• Familiarity with InDesign, Illustrator, Photoshop, and FileMaker Pro.
• Strong organisational and time management skills with the ability to manage multiple projects simultaneously.
• Detail-oriented with strong written, verbal, and listening skills, and excellent logical problem-solving ability.
• Able to work effectively with diverse groups and adapt to rapidly changing objectives, using ethical business practices.

Focused on closing new business and managing renewals within existing accounts, the Account Manager drives individual revenue targets by prospecting across a wide range of decision-maker titles and delivering compelling product demonstrations to marketing and enterprise communications buyers. Partnering with the Client Success Team, this role tracks and closes a high volume of opportunities using Salesforce.com in a fast-paced, quota-driven environment.

Job Functions

• Prospect and close new business opportunities within existing accounts across a wide range of decision-maker titles.
• Partner with the Client Success Team to summarise existing business and facilitate client introductions.
• Track, organise, and close a large volume of pending renewal opportunities.
• Consult with prospects to determine optimal solutions, prepare proposals, and execute contracts.
• Conduct presentations and product demonstrations.
• Achieve all individual activity and revenue targets set by the company.
• Log all sales activity, including prospecting, opportunities, revenue, and next steps in Salesforce.com.
• Stay current on market trends, regulations, and all product information, pricing, and contract terms.

Requirements

• Bachelor's degree in Communication, Business, Marketing, or a related field, or equivalent experience.
• Direct sales experience at a software company; SaaS sales experience and experience selling into marketing, corporate communications, and/or training preferred.
• Demonstrated experience developing new business relationships, expanding into new divisions, and conducting online sales presentations and product demonstrations.
• Strong technical aptitude with the ability to converse knowledgeably on industry topics and internet technologies.
• Proficient in Salesforce.com, Microsoft Outlook, Word, Excel, and PowerPoint.
• Highly developed organisational, planning, and detail-oriented skills, including strong follow-through on numbers and contract details.
• Superior written and oral communication skills with the ability to create successful sales strategies.
• Hunter mentality with creativity, persistence, integrity, curiosity, and comfort in a fast-paced, quota-driven environment.

Partnering with Ad Sales and Client Services teams, the Account Manager serves as the lead day-to-day contact for advertiser and agency relationships, ensuring seamless campaign activation, optimisation, and reporting across a premium media platform. Operating across Ad Ops, Business Operations, and creative services functions, this role drives renewal and upsell opportunities while supporting billing and quarterly business reviews.

Core Responsibilities

• Serve as the lead day-to-day point of contact for advertiser and ad agency relationships on campaign management.
• Proactively manage renewal and upsell opportunities for all current clients.
• Partner with Ad Ops and Business Operations teams on campaign activations and optimisations.
• Monitor and report campaign status frequently to internal and external stakeholders, including updates, recaps, insights, screen grabs, and video captures.
• Ensure on-time and seamless launch of all product offerings for clients.
• Liaise between the client, Roku creative services, and ad operations teams to support best practices and ad guidelines.
• Present insights, data, and campaign metrics during client meetings and quarterly business reviews.
• Support Roku billing efforts from invoice to payout.

Technical Qualifications

• Bachelor's degree or equivalent.
• 3-5 years of experience in account management or client services at an ad tech company, or media planning at an agency.
• Experience in display and video advertising with a premium publisher or agency, including programmatic video executions and workflows.
• Familiarity with commercial digital ad serving tools for video and display.
• Proficient in Salesforce, Excel, PowerPoint, and Tableau for reporting and analytics.
• Analytical, project management, and process-oriented mindset with strong deadline discipline.
• Collaborative, proactive, and self-starting with a strong desire for creative brainstorming and client engagement.
• Comfortable working in a fast-paced, growing environment.

At the center of project coordination and client communication, the Account Manager manages day-to-day delivery of creative and production projects for Consumer Packaged Goods clients, ensuring timely, on-budget outcomes that meet quality standards. Collaborating with Account Directors and creative leads, this role oversees financials, timelines, and stakeholder alignment across print and packaging design engagements.

Delivery Expectations

• Develop proposals, scope of work documents, and competitive decks for projects and internal teams.
• Review proposals with the Account Director and creative and production leads to align on process, timelines, and hours allocation.
• Plan, run, and monitor projects day-to-day within constraints of time, cost, and material specifications.
• Create detailed timelines and milestones for all stakeholders and resources.
• Collect necessary assets from clients and attend meetings as appropriate.
• Document meeting feedback and gain alignment from the internal team and client before proceeding.
• Participate in the creation of presentations with the creative lead.
• Manage invoicing, weekly job financials including profitability, new project pipeline, and organised project files and client records.

Experience & Qualifications

• 2-4 years of experience in a fast-paced creative environment with a focus on print and packaging.
• Previous experience with Consumer Packaged Goods clients and brands involving packaging design.
• Awareness of current brands and commercial trends, particularly in design and packaging development.
• Proficient in Mac with Microsoft Office and Adobe Creative Suite.
• Strong attention to detail with the ability to juggle multiple projects simultaneously.
• Clear communicator in person and in writing, with strong organisational skills.
• Enthusiastic, imaginative, approachable, diplomatic, and comfortable working in a collaborative team environment.

Operating across a portfolio averaging 400 accounts with $1.2M in annual contract value, the SMB Account Manager combines relationship management and client satisfaction to drive retention, adoption, and expansion of the platform. Collaborating with Account Executives and the broader partner ecosystem, this role is accountable for forecast accuracy, proactive client management, and growing the customer base through consultative engagement.

Strategic Responsibilities

• Develop and leverage customer relationships to improve retention and grow the current customer base.
• Manage the renewal process and negotiate multi-variable contracts.
• Drive usage, adoption, and successful implementation of the DocuSign platform through consultative support.
• Facilitate cross-functional support to achieve successful product implementation.
• Develop and execute strategic territory plans to achieve metrics.
• Become a vertical account expert and travel as necessary to foster client relationships.
• Foster strong working relationships with DocuSign Account Executives.

Qualifications & Experience

• Proven track record of quota over-achievement and success in past positions.
• Experience building highly consultative customer relationships at the executive level.
• Experience in project management and consulting with customers to deploy technology.
• Strong business acumen with the ability to analyse data to address customer situations.
• Strong verbal and written communication skills, specifically at the executive level.
• Exceptional time management, organisational, and multitasking skills.
• Proven ability to work in a fast-paced environment.

Leading client onboarding and relationship management for a well-funded early-stage AI company, the Account Manager works directly with CEOs and CMOs of prominent brands to help them leverage AI-powered tools for strategic decision-making. This role sits at the heart of a small, high-performing team and directly shapes the account management playbook as the company scales.

What You'll Do

• Onboard new clients and build relationships with internal stakeholders.
• Communicate customer needs to product, engineering, and sales teams.
• Explore customers' data sets and help them articulate strategy using available tools.
• Draft automated communications for new users as part of the onboarding experience.
• Develop a playbook for future account management based on experimentation and learning.
• Support other team members in their interactions with customers.

Professional Experience

• Undergraduate degree with a demonstrated passion for the startup and tech world.
• Experience in retail, merchandising, or marketing at an ecommerce company.
• Proven track record of building strong customer relationships, including with founders, CEOs, and senior executives.
• Data-driven, organised, and analytical with superior written and verbal communication skills.
• Comfortable learning and using new tools such as HubSpot, Intercom, and Google Docs.
• Intrinsic drive to succeed with a resourceful, figure-it-out mentality.

Owning the full sales and account management cycle, the Account Manager promotes online advertising services to agencies and direct clients while managing multiple campaigns and supervising Account Executives. Working across strategic, creative, production, and social media teams, this role requires both consultative selling ability and strong leadership to deliver revenue targets and client outcomes.

Key Deliverables

• Approach potential prospects, including advertising agencies, to promote services and online activities.
• Identify target accounts, propose solutions, and devise strategies to overcome competitive obstacles.
• Conduct sales presentations, account reviews, and provide consultancy on online advertising service offerings.
• Coordinate with internal teams, including Strategic, Creative, Production, Online Media, and Social Media, as well as all external parties.
• Manage multiple campaigns and projects in parallel under tight deadlines.
• Supervise and coach Account Executives.
• Deliver proper sales reporting, achieve revenue and visitation targets, and manage collections.

Education & Experience

• Master's or Bachelor's degree in Engineering, Finance, Marketing, Advertising, or a related field.
• At least 5 years of experience in sales, business development, advertising, and/or marketing; direct experience in digital marketing solutions strongly preferred.
• Solid understanding of internet advertising, benchmarks, and sales processes, with a strong aptitude for technology and digital media.
• Good knowledge of marketing management, strategic planning, and execution.
• Strong interpersonal, negotiation, presentation, digital project management, logical thinking, and problem-solving skills.
• Ability to think both strategically and creatively.
• Proficient in English; Mandarin proficiency is a strong advantage.

Within the Global Selling program, the Account Manager markets global marketplace services to sellers across a pipeline of both high-value and transactional accounts, driving seller acquisition and feature adoption to meet team output goals. Collaborating with senior internal stakeholders and cross-functional teams, this role builds relationships with key influencers and decision-makers to convey the value of selling on global platforms.

Performance Expectations

• Identify, onboard, and manage a pipeline of prospective Sellers to meet individual and team targets.
• Engage with prospective Sellers to understand their needs and gauge fit with the platform product set.
• Manage timelines and action plans to ensure Sellers begin selling on time.
• Drive feature adoption among Sellers to meet operational metrics.
• Use metrics to guide work and increase Seller productivity.
• Track all pertinent account information and pipeline status using Salesforce CRM.
• Develop a clear understanding of platform products, features, and functionalities.

Experience & Qualifications

• Bachelor's degree preferred.
• 3+ years of successful sales, account management, or sourcing experience, preferably in eCommerce, B2B sales, online services, or retail, distribution, or supply chain industries.
• Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach.
• Experience with SMBs, large national brands, or global eCommerce and marketplace platforms.
• Experienced in using analytical, marketing, productivity, and online collaboration tools.
• Proficient in Microsoft Excel.
• Familiar with Salesforce CRM and online business environments; product sourcing experience a plus.
• Result-oriented with strong ownership of goals, analytical mindset, and ability to work in fast-paced, ambiguous environments.
• Exceptional written and verbal communication and presentation skills in both English and Vietnamese.
• Experience working with international or cross-cultural teams preferred.

Driving revenue growth through direct and channel models in the federal government sector, the Account Manager manages end-user and reseller accounts, recruits new partners, and executes account plans to achieve assigned quotas across hardware and software solutions. Collaborating with Solutions Analysts, Service Sales, and Business Development teams, this role aligns partner ecosystems with customer goals to expand market share.

Work Activities

• Prospect hardware and net new service opportunities to drive revenue through the channel and achieve assigned quotas.
• Engage accounts frequently to increase year-over-year revenue, expand into new end-user clients, and manage executive-level relationships.
• Manage end-user and reseller accounts and sales opportunities using Salesforce, maintaining accurate forecasts and pipeline reporting from discovery to closure.
• Create and manage partner pipelines, transforming leads into joint end-user sales activities and identifying tactics to expand opportunities across additional SKUs and solutions.
• Align with partner ecosystems and technologies to increase revenue and margin, gaining mindshare with partner sales and marketing teams.
• Leverage internal resources, including Solutions Analysts, Service Sales, and Business Development, to ensure solutions meet customer goals.
• Recruit and develop new reseller partners and execute partner programmes, including MDF and promotional activities.
• Establish and execute account plans, analyse POS data to identify trends, and meet all Know Your Customer initiative requirements accurately and on time.

Background & Experience

• Bachelor's degree in Business Administration, Sales and Marketing, or a related field.
• 5-7 years of experience in federal government sales with a proven history of revenue growth.
• Experience in direct or channel models in the hardware and software industries, and strategic sales planning within a large corporate environment.
• Strong business acumen and critical thinking with problem analysis and resolution experience at both strategic and functional levels.
• Proficient in Excel, Word, PowerPoint, and Outlook.
• Excellent interpersonal, communication, report writing, negotiation, and presentation skills.
• Familiarity with sales training.
• Strong organisational skills with the ability to manage multiple priorities, deliver results, and work effectively with diverse personalities.

Built around a retention-first mandate, the Account Manager executes account retention plans for MetaDefender and MetaAccess security platforms, protecting ongoing revenue streams while overachieving on annual quota across mid-market accounts. Working with Solution Engineers, Customer Success, and cross-functional teams, this role maintains detailed account intelligence in Salesforce CRM and delivers predictable pipeline reporting to management.

Engineering Responsibilities

• Build and execute account retention plans for assigned accounts to reach retention goals.
• Develop trusted relationships with clients to protect ongoing revenue streams and overachieve on annual quota measured quarterly.
• Understand each client's current and future needs and articulate financial ROI and TCO value throughout the renewal negotiation process.
• Leverage Solution Engineers, Customer Success, and all cross-functional resources to drive regular account reviews and maximise client ROI.
• Maintain extensive and accurate account and opportunity details in Salesforce CRM, including retention plans, engagement activities, and churn risks.
• Forecast and report revenue projections to management and deliver a predictable pipeline.
• Travel as necessary to assigned accounts and company meetings.

Position Requirements

• Bachelor's degree, preferably in a technical discipline, or equivalent experience.
• Minimum 3 years of successfully selling technology products and solutions to businesses, with a proven record of managing mid-market accounts.
• Fundamental understanding of security threats, solutions, and security tools, including the MetaDefender and MetaAccess platforms.
• Comfortable working through structured retention cycles and developing tailored account retention plans with minimal oversight.
• Excellent active listening, negotiation, and presentation skills, with the ability to communicate effectively with both technical and senior business executives.
• Highly competitive, adaptive, self-motivated, and passionate about learning, earning responsibility, and exceeding sales goals.
• Highly ethical and professional conduct with strong goal-setting and prioritisation skills.

Combining digital campaign delivery with strong client stewardship, the Account Manager manages relationships across multiple clients from varying industries, ensuring quality delivery of HubSpot-powered marketing programmes from brief to sign-off. Collaborating with Strategists, Marketers, and Copywriters, this role drives client satisfaction, growth opportunities, and continuous process improvement within an agency environment.

Key Responsibilities

• Build and maintain strong relationships with multiple clients and internal stakeholders.
• Lead client meetings, communications, and status updates while managing the sign-off process.
• Manage project delivery of marketing deliverables, ensuring tasks are completed on time and within budget.
• Work with Strategists, Marketers, and Copywriters to ensure all deliverables meet high standards.
• Create SOWs, send and report on NPS and CSAT scores, and maintain client records in HubSpot and Accelo.
• Spot and drive forward growth opportunities while continuously improving processes and ways of working.
• Contribute to the BabelQuest blog and social media profiles.

Skills & Qualifications

• Agency background with previous experience in account management.
• Understanding of the fundamentals of digital marketing.
• Excellent written and verbal communication skills with the ability to work effectively across internal teams and external partners.
• Solutions-focused, commercially aware, and focused on client bottom-line outcomes.
• Assertive, well-organised, and able to manage multiple clients simultaneously with a strong work ethic.
• Positive attitude with a strong focus on building and maintaining client relationships.

We are only accepting applications from the United Kingdom and Northern Ireland.

Tasked with advancing the company's growth agenda across Vietnam and Japan, the Account Manager delivers technical sales of food ingredient products to customers and distributors while building multi-level account relationships and supporting demand planning. Working as part of the Regional Sales team in APAC, this role requires a strong technical background, independent initiative, and willingness to travel extensively within the territory.

Primary Duties

• Sell products to customers and distributors within the assigned portfolio.
• Map individual customers across sites, production, people, and opportunities.
• Plan and execute customer activities, including visits, trials, and innovation days.
• Build and maintain multi-level contacts across all accounts locally and internationally.
• Develop long-term customer plans for main accounts.
• Provide technical advice on the proper use and adaptation of products to customer production technology.
• Define sales channels and processing structures, support distributors and agencies, and ensure distributor contracts are drafted in favour of the company.
• Support demand planning by entering and maintaining accurate information.

Education & Experience

• Bachelor's or Master's degree or equivalent.
• 5 or more years of previous technical sales experience.
• Dairy or other food industry experience.
• Strong proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Fluent in written and spoken English.
• Willing and able to travel across the country.
• Strong interpersonal and people skills.

Positioned at the forefront of enterprise technology sales, the Senior Account Manager generates new business with conglomerate and enterprise clients by engaging C-level stakeholders through a consultative selling approach and orchestrating cross-functional delivery with solution and technology partners. Leveraging deep relationships in the enterprise market, this role drives revenue growth and expands HCL services and solutions across target accounts.

Leadership Responsibilities

• Generate new business with conglomerate and enterprise clients in the country.
• Engage and advise C-level stakeholders as a thought leader using a consultative selling approach.
• Build and manage long-term client relationships to ensure revenue growth and client satisfaction.
• Develop and execute strategies to expand into target clients and drive sales of industry solutions, software, and services.
• Build and drive the ecosystem to develop business in the market and leverage partner competencies.
• Orchestrate and collaborate with solution and delivery teams as well as technology partners to offer complete solutions.
• Cross-sell and upsell HCL services and solutions in collaboration with internal technical experts.

Qualifications & Experience

• Bachelor's degree in Computer Science, IT, or equivalent.
• 5-7 years of experience as a Senior Account Manager or Sales Manager across industries.
• Established knowledge of and relationships with conglomerate and enterprise clients.
• Previous experience in planning and implementing sales strategies and customer relationship management.
• Experienced in working with technology partners to deliver complete solutions and services.
• Business-level English proficiency.
• Strong interpersonal, teamwork, and cross-organisational collaboration skills with a positive mindset.

Acting as the central relationship steward for a portfolio of travel and tourism destination accounts, the Account Manager maintains SLA delivery, grows partner revenue, and ensures an exceptional customer journey across the Europe region. Working with IT, distribution, marketing, and the Business Development Manager, this role proactively improves product offerings and operational processes to meet client brand standards and growth targets.

Core Functions

• Manage all account management for destinations and perpetuate key relationships with current partners.
• Coordinate and conduct training with all key accounts and plan famtrips with the BDM.
• Liaise with IT and distribution teams to ensure technology requirements are met to maximise sales.
• Engage with the marketing team to prepare promotions, online content, and brochure support, and attend buzz nights and conferences as required.
• Establish multilevel relationships, prepare client program reviews, and provide strategic recommendations to grow accounts and ensure customer satisfaction.
• Negotiate and oversee SLAs across all levels, including reservations, operations, pricing, product, and commercial, to meet client demands and generate sales.
• Conduct monthly catch-up and follow-up meetings with customers and manage all data entry and progress in Salesforce CRM.
• Ensure timely partner payments, analyse monthly results with margins, report to the BDM, and suggest ideas to grow business, including newsletter sign-ups.

Requirements

• Bachelor's degree or equivalent experience; a degree in tourism and hospitality is a strong advantage.
• Minimum 2 years of B2B sales experience with a solid track record in account management and in-depth knowledge of responsible destination countries.
• Proven track record in growing accounts and customer retention with a commercial mindset.
• Fluent in written and spoken English and French; a third language is a plus, and the ability to lead across diverse cultures is highly regarded.
• Proficient in Microsoft Office applications and Salesforce CRM.
• Strong negotiation, problem-solving, presentation, and communication skills with high attention to detail and strong time management.
• Self-motivated, customer-centric, collaborative, and able to work independently or in a team, travel as required, and work flexibly outside regular office hours.

Bridging global brand strategy and luxury retail execution, the Account Manager directs sales channels, manages high-end hotel, spa, and resort destinations globally, and leads training, events, and merchandising to achieve net sales and sell-out targets. Collaborating with the Global Head of Sales, R&D, and operations, this role sets both short-term and long-term strategies for high-net-worth consumer destinations worldwide.

Accountabilities

• Optimise luxury retail channel sales strategy with focus on hotels, spas, destinations, and resorts, achieving net sales plans and sell-out targets.
• Identify key luxury locations for HNWIs and define the end-to-end customer experience at the point of sale.
• Train and manage best-in-class online and in-store staff, including new hire onboarding and seasonal training.
• Partner with operations and cross-functional teams to execute best-in-class merchandising, visual needs, and promotional and launch calendars.
• Work with the Global Head of Sales to develop an advertisement strategy, budgets, and retail inventory needs.
• Meet with store, property, and corporate management to present seasonal marketing activities and lead retail communications for events.
• Plan and execute retail events, locally sourcing key components, recommending eventing strategy, and hosting events as needed.
• Provide weekly sell-out reports, monthly KPI reporting, quarterly recaps, competitive analysis, and analytics on existing and launch products.

Qualifications & Experience

• Bachelor's degree.
• At least 5 years of sales experience involving high-end brick-and-mortar retailers; experience in luxury hotels, spas, and resort destinations required.
• Proven track record of meeting sell-out targets in the skincare industry.
• Strong analytical skills with proven ability to consolidate large volumes of data, develop fact-based points of view, and communicate them effectively.
• Strong organisational skills with keen attention to detail, follow-up, and the ability to multitask within rigorous deadlines.
• Strong presentation skills for both internal and external audiences; training experience a plus.
• Results-oriented, creative problem-solver able to work independently in a fast-paced environment.
• Fluent in English; additional languages a plus, especially Mandarin, Spanish, or French.
• Ability to travel up to 80% of the time.

Coordinating customer investment, joint business planning, and category growth across key FMCG retail accounts, the Account Manager delivers sales and volume targets while embedding the brand as the most active supplier in the category. Working cross-functionally with Marketing, Operations, regional supervisors, and Sales Executives, this role executes promotional plans, manages fundamentals in-store, and drives data-informed business reviews.

Scope of Work

• Plan customer investment and trading terms for key accounts and develop category growth plans to deliver sales and volume growth across the channel.
• Plan, execute, and improve fundamentals in key accounts and all stores, including OOS, SOS, SOD, SOF, and SOV.
• Develop unique annual initiatives and category captaincy for strategic customers to be recognised as the most active supplier in the category.
• Conduct quarterly joint business planning with key customers to review, revise, and deliver JBP targets, and support Sales Executives in delivering JBP to non-key customers.
• Explore customer business opportunities and engage with Marketing Activation plans to tie brand activities into customer promotional themes for optimal business results.
• Work with operations to align POP locations, adapt display and merchandising programmes, and ensure ROI on display investments.
• Collaborate with Account Managers and regional supervisors on monthly and quarterly activity communications, working internally across functions to resolve issues and customer complaints.
• Review business results by account and store, centralise reports, follow up on payments and rebates, and develop actionable plans to meet fundamentals and growth targets.

Professional Experience

• Degree in Sales, Marketing, or a related field.
• Minimum 3 years in a key account role within an FMCG company.
• Advanced knowledge of the industry, market, competitors, and customers with proven key account management experience in fast-moving consumer goods.
• Advanced selling and negotiation skills with a general understanding of supplier and customer relationship management, including supply chain, field marketing, and branding.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Fluent in English, both written and spoken.

Leveraging expertise in digital marketing services to grow and retain a global client portfolio, the Account Manager serves as the lead point of contact for media and eCommerce clients, developing existing relationships and proactively identifying expansion opportunities. Collaborating with the agency services team and sales team, this role delivers world-class client experiences while working remotely across a fast-growing international campaign roster.

Key Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Establish, build, and maintain strong, long-lasting client relationships and trusted advisor relationships with key stakeholders and executive sponsors.
• Negotiate contracts and close agreements to maximise profits.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Communicate the progress of monthly and quarterly initiatives clearly to internal and external stakeholders and prepare account status reports.
• Develop new business with existing clients, forecast and track key account metrics, and collaborate with the sales team to grow opportunities within the territory.
• Assist with challenging client requests and issue escalations as needed.

Requirements

• Proven experience as an Account Manager, Key Account Manager, or similar role.
• Demonstrated ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level.
• Proven ability to manage multiple account management projects simultaneously while maintaining sharp attention to detail.
• Solid experience with project management software such as Asana and Google Workspace.
• Excellent listening, negotiation, and presentation abilities with strong verbal and written communication skills.
• Creative in delivering client-focused solutions with the ambition and determination to achieve world-class service levels.
• Comfortable working in a fast-paced environment with changing priorities and deadlines.

Working at the forefront of payments innovation, the Account Manager leads all sales and account management activities for a major customer account, helping clients understand and adopt an open and agnostic payments platform to fully digitise their face-to-face proposition. Collaborating with internal and external stakeholders across commercial, IT, and procurement functions, this role owns the full sales cycle from solution design through contract closure.

Ownership Areas

• Lead overall client engagement and relationship management to maximise account profitability and deliver sales meeting or exceeding assigned targets.
• Create, agree, and implement sales approaches, account plans, and objectives for assigned clients in support of the broader sales strategy.
• Identify and develop new client opportunities by utilising internal and external information sources to build an appropriate pipeline.
• Lead all sales activities, including solution design, commercial arrangements, sales collateral creation, capability demonstrations, negotiation, and closing.
• Provide commercial leadership across all contract negotiations, ensuring contracts are in place for sales, loans, and ongoing hardware and software support services.
• Develop and maintain relationships at all levels within the client, including management and procurement teams, to maximise sales opportunities and budget share.
• Champion the client internally, understand their business priorities and IT capabilities, and actively support business case design and benefit calculations to position the company as the supplier of choice.

Experience & Qualifications

• Proven track record of sales achievement in the Payment and Banking sector.
• At least 3 years of sales experience with proven account management experience handling large clients focused on new business opportunities.
• Experience developing customer plans and strategies for recurring sales revenue.
• Innovative in the design, development, and delivery of customer sales propositions.
• Excellent verbal and written communication skills with the ability to adapt style to suit different audiences.
• Able to build and maintain effective relationships internally and externally with a high level of self-motivation, drive, and personal accountability.

Charged with driving sales to brand-appropriate retail partners across optical key account channels, the Account Manager develops and executes stretch budgets, manages retailer relationships, and partners with marketing to deliver training, presentations, and inventory planning that sustain brand integrity and profitability. This role covers key account channels in the USA and Canada, requiring well-established relationships with major retail players in the territory.

Accountabilities

• Sell to current and new brand-appropriate retail partners in optical key account retail channels and identify new target accounts for incremental sales opportunities.
• Develop and execute stretch budgets for key account distribution channels and execute net sales to exceed budget while achieving gross margin goals.
• Execute sales contracts with eyewear key accounts in coordination with upper management.
• Maintain strong relationships with key accounts and establish long-term growth plans as partners.
• Work closely with the marketing department on key account channel initiatives and create exceptional presentations and training materials.
• Help the inventory team forecast inventory for key accounts to maintain healthy stock levels while providing outstanding service.
• Control returns to limit excess sun inventory without hurting profitability or brand integrity.
• Plan for and attend trade shows, travel to accounts and the home office as necessary, and provide feedback to product and company teams on customer needs and growth initiatives.

Knowledge, Skills & Abilities

• Extensive experience selling luxury eyewear to key accounts in the USA and Canada, with well-established relationships with major key account players in the territory.
• Experience managing the sales funnel, closing new business through strategic partnerships, and executing contracts with major eyewear retail players.
• Strong retail math skills with the capacity to create P&L scenarios by account.
• Knowledge of customer needs with the ability to identify marketplace gaps and think creatively and strategically to drive performance.
• Strong negotiation, oral and written communication, and presentation skills, including effective communication with C-suite executives in the luxury brand space.
• Outstanding training skills to convey brand image and product value, with the ability to create exceptional presentations and training materials in collaboration with the marketing team.
• Ability to work cross-functionally in a collaborative environment and manage all aspects of client relationships, including sales, marketing, inventory, and service levels.

Tasked with driving adoption, renewals, and expansion across a large portfolio of educational accounts, the Account Manager builds relationships with executive champions and district leaders while securing upsells, cross-sells, and warm referrals to grow the customer base. Partnering with Sales, Product, Marketing, and Support teams, this role creates internal and external enablement assets and leads special team initiatives in a fast-growth SaaS environment.

Activities

• Build and maintain relationships with a large portfolio of customer Exec Champions and key district leaders through formal and informal touchpoints.
• Lead preparation of data for formal and informal customer touchpoints.
• Secure customer renewals, upsells, and cross-sells, managing all deals in the CRM.
• Leverage customer relationships to generate warm introductions to neighbouring districts and manage referral requests from the Sales team.
• Monitor and maintain current account health information, unblocking customer accounts when implementation leads are unresponsive.
• Create internal and external enablement assets and lead special team initiatives.

Qualifications & Experience

• Bachelor's degree in a related field.
• At least 2 years of experience in Customer Success, Account Management, Business Development, Sales, or another client-facing role, including experience handling sales contracts.
• Experience working with cross-functional teams, including Sales, Product, Marketing, and Support.
• Familiarity with CRM software, the education system, and fast-growth SaaS companies.
• Strong problem-solving skills with genuine empathy for customers and a passion for student and teacher wellness.
• Highly organised with strong time management, multitasking, and prioritisation skills, and excellent written and verbal communication.
• Self-motivated, team-oriented, and flexible with a bias for action and ability to thrive in a fast-paced, changing environment.

Central to client and project management within a content-led agency, the Account Manager oversees projects from start to finish, maintaining quality control, budget adherence, and clear communication between clients and internal teams. Reporting to the company's directors, this role drives strategic direction across film, production, and social media content engagements while contributing to agency growth.

Day-to-Day Responsibilities

• Manage projects from start to finish, including resourcing, client management, and daily updates in Monday.com.
• Oversee the feedback process and quality control of all work submitted to clients.
• Share and log campaign details centrally across all team members and write status reports throughout the project duration.
• Complete projects to schedule and within agreed budgets, reporting on campaigns to Company Directors.
• Pitch and present to clients, entertain clients, and input into social channels.
• Oversee day-to-day office management and upkeep tasks.
• Use knowledge and skills to push clients, the team, and the agency in the most productive direction.

Requirements

• At least 2 years of experience in a client services role within an agency background, ideally in content.
• Awareness of and willingness to learn creative processes and techniques specialising in film, production, and social media content.
• Basic understanding of InDesign.
• Excellent oral and written communication skills with a keen eye for detail, proofreading, and quality control.
• First-class organisational and time management skills with the ability to prioritise tasks, manage budgets, and work under pressure.
• Proactive, personable, and professional with the ability to build strong client and supplier rapport.
• Flexible, adaptable, and able to work independently as well as part of a team.

Grounded in digital strategy and client relationship excellence, the Account Manager serves as the primary interface between the agency, clients, and their global and regional social media teams, delivering strong output and strategic consultancy aligned with brand positioning. Leading an Account Executive and managing financials, content planning, and cross-team creative reviews, this role requires deep social media fluency and a polished client-facing presence.

Scope of Work

• Develop and prospect new businesses while managing assigned accounts professionally and profitably.
• Act as the primary contact between the agency and the client, including regional and global teams on both agency and client sides.
• Lead an Account Executive in handling content planning, execution, management, and reporting across social media platforms, including Facebook, Instagram, Zalo, and LINE.
• Review work from creative, studio, media, print shop, and traffic teams before client presentation, and ensure Account Executives do likewise.
• Stimulate creative, media, and other personnel to deliver their best work through praise, constructive feedback, and realistic deadlines.
• Manage financials, including budget control and forecasting, and submit monthly performance reports.
• Build and maintain relationships with local market clients across social marketing, digital marketing, PR, and customer service functions.

Education & Experience

• MBA or Bachelor's degree.
• 5-6 years of experience in advertising in the same or equivalent role, preferably in digital or social media marketing.
• Strong fluency in digital and social media, including trend spotting, web and social analytics, online media, content, and digital production.
• Good knowledge of global brands, marketing, strategy, and creative with the ability to judge creative based on client business, brand, and audience.
• Strategic thinking, analysis, problem-solving, and strong project ownership skills.
• Skilled at listening, understanding, and presenting to clients, internal teams, and consumers with the ability to defend decisions objectively.
• Collaborative leader who is digitally savvy and willing to compromise when necessary.

From retail channel execution to culinary product education, the Retail Account Manager drives profitable sales growth for assigned accounts by developing sales strategies, conducting product demonstrations, and collaborating with R&D to meet customer needs. Working closely with the Chief Commercial Officer and culinary team, this role manages forecasts, monitors competitive conditions, and expands the brand's presence across retail, restaurant, and foodservice channels.

Key Responsibilities

• Execute objectives in assigned sales channels and develop sales, marketing plans, and forecasts for retail brands, restaurant chains, or foodservice accounts.
• Generate, develop, and expand sales in new and existing accounts while aggressively seeking new business.
• Work closely with the Chief Commercial Officer to develop sales strategies and collaborate with R&D to develop products meeting customer needs.
• Conduct product demonstrations, educate customers on technical product aspects, and create business plans based on customer needs with the culinary team.
• Develop systems and support processes to create opportunities and improve the assigned business segment.
• Monitor and analyse competition and market conditions, manage expense budgets, and report pertinent information to management.

Qualifications & Experience

• Bachelor's degree in Business Administration, Culinary Arts, or a related field.
• At least 5 years of demonstrable experience with regional and/or national accounts and proven relationships in the food industry.
• Proven customer acquisition, development, and retention skills with the ability to quickly assess business situations and mobilise needed resources.
• Analytical skills with a deep understanding of pricing and P&L impact of sales decisions.
• Excellent organisational, interpersonal, written, and verbal communication skills.
• Self-motivated with strong discipline, personal accountability, and the ability to work independently as well as collaboratively.

Supporting a leading Client Services team within a production and creative studio environment, the Junior Account Manager (Automotive CG Content) provides daily operational support across a variety of client projects for a top-tier global automotive brand. Collaborating with senior client services colleagues, this role manages budgets, tracks project records, and ensures responsive, detail-oriented communication with clients and agency partners.

Core Responsibilities

• Develop and maintain strong relationships with clients, agency partners, and internal stakeholders.
• Provide daily support to the broader Client Services team across a variety of client projects.
• Maintain budget trackers, WIP documents, and Workfront job records.
• Attend meetings, manage contact reporting, and follow up on action items.
• Respond to ad hoc client and agency requests on time.

Position Requirements

• Minimum 2 years of working experience in an agency or client marketing role.
• Great verbal and written communication skills.
• Excellent attention to detail.
• Highly organised, calm, composed, well-presented, and professional.
• Extremely proactive, quick-thinking, and solutions-focused with strong problem-solving ability.
• Strong work ethic with a team-oriented mindset.

Providing strategic account management across a major grocery retailer portfolio, the Account Manager optimises existing relationships by managing pricing agreements, promotions, and marketing strategies to maximise sales volume and profitability across assigned banners. Working with the broader Loblaws team, Field Sales Operations, and cross-functional internal teams, this role uses Nielsen data, internal reports, and market insights to drive JBP targets and new product launches.

Key Responsibilities

• Manage key accounts and maintain and develop business relationships with existing clients.
• Draft detailed action plans for attaining sales and profit targets based on customer needs and business opportunities.
• Launch new products and introduce them at points of sale, coordinating with Field Sales Operations on promotions and new product launches.
• Negotiate programmes and agreements and help manage in-store planograms.
• Manage budgets based on corporate objectives and draft sales forecasts for production.
• Prepare presentations, business reviews, and sales reports, identifying areas for improvement and growth opportunities.
• Use internal sales reports, Nielsen data, and market trends to develop market understanding and support administrative tasks across Customer, Field Sales Operations, Forecasting, and Trade Spend functions.

Education & Experience

• Bachelor's degree in Business Administration.
• Experience managing key grocery accounts.
• Advanced proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Strong analytical skills with the ability to interpret multiple data sources, and strong negotiation abilities.
• Excellent communication, presentation, and interpersonal skills with the ability to work across multiple departments.
• Results-oriented, self-motivated leader.
• Excellent time management and team player mentality.

Supporting the Account Director in the management and long-term development of a facilities services contract, the Account Manager oversees cleaning, waste, security, and maintenance services to ensure quality delivery against contract specifications, KPIs, and SLAs. Collaborating with site-based teams, the Account Manager (Facilities Services) carries out training, administration, and operational management to sustain a safe and effective working environment for the on-site client.

Key Deliverables

• Maintain services and operations in compliance with site-specific quality standards as advised by the Account Director.
• Maintain the necessary conditions for an effective and safe working environment.
• Carry out training and development to meet team and individual performance goals.
• Perform administration and management of teams, ensuring adequate stock levels are in place to meet site-specific specifications.
• Set examples, follow toolbox talks and OCS policies, and ensure company policy is implemented and adhered to.

Professional Experience

• Certification of cleaning standards proficiencies.
• Proven track record of direct operational management within the Facilities Services industry with full P&L accountability, including experience managing service-based facilities contracts in soft services.
• Evidence of hands-on operational experience, successful client relationship management, and business growth.
• Proven record of managing, motivating, developing, and retaining a dispersed workforce.
• Highly organised with the ability to prioritise workload, delegate effectively, and mentor and coach subordinates.
• Self-motivated, results-oriented, customer-focused team player.
• Effective interpersonal and communication skills across all levels.

Proactively managing sales and merchandising activities across eCommerce retailers and marketplaces, the eCommerce Account Manager drives product lifecycle management, content optimisation, and cross-functional coordination to maximise sales and meet retailer requirements. Collaborating with Marketing, Order Management, and international teams, including offices in China, this role maintains product databases, analyses performance reports, and ensures timely order fulfilment.

Scope of Work

• Proactively manage sales and merchandising activities for assigned eCommerce retailers and marketplaces.
• Manage products online from initial upload through the product lifecycle, implementing marketing and promotion plans to drive awareness.
• Work with Marketing to optimise online content through research, edits, proofs, and tests to communicate with target consumers and maximise sales.
• Build, analyse, and present reports to support business decisions, including distribution, marketing activity requests, and promotional plans.
• Maintain Excel reports and Salsify database with product information, pricing, and inventory data.
• Communicate account needs to various teams, including those in China, via email and weekly conference calls, covering SKU setup, promotional activity, damage rates, and inventory planning.
• Partner with Order Management to support the timely shipment of orders and respond to retailer shipping enquiries.

Experience & Qualifications

• Minimum 2 years of experience in sales, marketing, eCommerce, or project management, with at least 1 year specifically in eCommerce.
• Experience with Amazon Seller and Vendor; proficient in Amazon A+ Content, AMS, SEO, Amazon Brand Analytics, and keyword optimisation.
• Working knowledge of Helium 10 or other listing optimisation software.
• Strong analytical skills, including advanced Excel functions; experience maintaining product databases such as Salsify.
• Strong time management and organisational skills with the ability to meet deadlines.
• Ability to work cross-functionally, including with teams in Asia, to foster teamwork, open communication, and alignment.

Handling day-to-day client service needs and supporting the renewal cycle for medical professional liability insurance accounts, the Account Manager produces standard client documents, manages data gathering, and maintains accurate programme records in a structured, process-driven team environment. Working alongside senior account specialists, this role builds the foundational skills needed to grow within the insurance industry.

Core Responsibilities

• Handle daily client service needs and produce standard client documents, including programme graphics, schedules, fee agreements, and historical collateral.
• Manage data gathering for client renewals, assist with submission preparation for markets, and perform quote comparisons and completion of quote analysis tools.
• Update rosters with assistance from senior account specialists, create certificate issuance guides, and update masters.
• Complete patient compensation fund filings, check binders, prepare billing instructions, and finalise renewal subjectivities.
• Create and maintain action item lists for clients and manage premium allocations as applicable.

Knowledge, Skills & Abilities

• Basic experience with medical professional liability insurance and understanding of claims-made triggers.
• Basic working knowledge of traditional commercial insurance products.
• Proficient in Microsoft Word and Excel.
• Strong organisational skills with proven ability to multitask and follow standard team procedures.
• Aptitude to learn analytical skills for client presentations.
• Strong communication, presentation, and interpersonal skills.
• Ability to build and maintain effective relationships with internal and external customers.

From client onboarding to internal process optimisation, the Account Manager serves as the subject matter expert on all products and operational workflows, guiding clients through campaign setup while continuously refining the sales and operations process to deliver an exceptional client experience. Working across multiple departments in a growing marketplace environment, this role combines client relationship skills with agile operational thinking to support both individual clients and broader team capabilities.

Accountabilities

• Serve as subject matter expert on all products, internal processes, and upcoming product and process releases.
• Lead all departments in building knowledge and understanding of the client onboarding process and how products work.
• Develop meaningful client relationships and guide clients through the onboarding process based on a solid understanding of their campaign needs.
• Create FAQs and collaborate with teammates to continuously improve the client experience.
• Create, refine, and reimagine the sales and operations workflow as products and the company grow.
• Act with agility to deliver innovative solutions and embrace flexibility within an evolving marketplace environment.

Background & Experience

• Bachelor's degree with a Business or Marketing-related concentration preferred but not required.
• Experience in a business support or technical team role, such as client support, analyst, project coordinator, or product specialist.
• Prior experience in a media advertising agency within consumer insights, data analysis, marketing, retail, or CPG.
• Solid knowledge of print, digital, mobile, and social marketing platforms.
• Knowledge of Salesforce.com.
• Solid analytical, logical thinking, commercial awareness, and consulting skills with exceptional customer service ability.
• Excellent project management, organisation, and time management skills.
• Superb communication, interpersonal, and presentation skills with strong tech and digital savviness.