ACCOUNT MANAGER JOB DESCRIPTION

The Account Manager spearheads client relationships and brand growth by closely collaborating with creatives, strategists, and digital experts. They are essential in ensuring client satisfaction through meticulous onboarding, retention strategies, and identifying upsell opportunities. Occupying a vital position, the Account Manager influences global consumer experiences and leverages brands for societal benefit. With a focus on strategic support, they drive results in Consumer Packaged Goods, Retail, or Services, reporting to the VP of Marketing & Brand Innovation.

An Overview of Account Manager Job Description Responsibilities and Qualifications

1. The Account Manager will engage directly with advanced, microsecond-aware trading clients and prospects, as well as collaborate extensively with a range of internal teams, including engineering, project management, service delivery, client support, legal, and finance. They are responsible for keeping precise and current account strategies and details of potential opportunities, utilizing tools such as Salesforce.com, Confluence, and SharePoint, for the direct accounts they oversee.

Accounts Manager Duties and Responsibilities:

  • Exceed annual sales goals. Manage and develop strong client relationships.
  • Work closely with the product and business team to provide feedback on any client, prospect or partner requirements.
  • Interact with clients/prospects at all levels of their organization (sys-admins on up to C-suite); build and maintain client relationships.
  • Confidently tell the Pico ‘story’, talk to all products and services to a mid-level of technical detail, and sell the Pico value prop.
  • Develop detailed knowledge of your territory including products sold, asset classes traded, objectives, budgets, and technology challenges.
  • Own all aspects of the sales cycle from lead generation to contract negotiation through to delivery; prepare customized client presentations and solution proposals.
  • Develop a nuanced understanding of Pico’s pricing structure to help guide negotiation cycles with clients.
  • Collaborate with the sales engineering team to help qualify and ultimately win business.
  • Develop and maintain an understanding of competitive providers, differentiation, and industry trends.
  • Promote a positive, collaborative environment throughout the organization.
  • Coordinate between multiple internal resources to ensure successful execution of all initiatives and resolutions.
  • Participate in ad hoc industry events to promote the Pico brand and garner new leads.


Accounts Manager Requirements and Qualifications:

  • Deep knowledge of low-latency trading industry and financial technology landscape including co-location, raw market data, and service.
  • Experience working within the financial service industry, 
  • Account relationship experience supporting large Tier 1 banks; 
  • Equally comfortable and capable interacting with clients in person as via calls and emails.
  • Excellent written, oral, and interpersonal communication skills.
  • Demonstrated ability to negotiate and develop/foster relationships.
  • Professional demeanor a must.
  • Ability to prioritize, multitask, and give direction.
  • Proficiency with Microsoft Office suite, with emphasis in PowerPoint and Excel skills critical.
  • Strong problem solving and analytical skills.
  • Demonstrated ability to take initiative and interact with all levels of management.
  • Self-starter
  • Team player
  • Energetic, enthusiastic and organized.
  • Experience with Salesforce.com, JIRA, Confluence, and Sharepoint.
  • Bachelor’s degree (or equivalent) from a 4-year university.

2. As an Account Manager, you are an experienced leader who can help to develop and manage brand plans that deliver results. You have experience in Consumer Packaged Goods, Retail or Services. Reporting to the VP, Marketing & Brand Innovation, you will work on assigned accounts, providing strategic support as well as effective day-to-day account planning, administrative and production support, and client service. You will also participate in the efficient day-to-day operations of the office as it relates to your clients, and general support for the Lamwork Team.

Account Manager Duties and Roles:

  • Develop marketing and communications plans for internal review and client approval
  • Keep internal team up-to-date of client-related information
  • Monitor all production-related documents for timing and completion
  • Oversee client-related research
  • Drive the development of presentation decks
  • Administrative and clerical support as required
  • Lead evaluation of brand programs including digital initiatives
  • Develop project proposals


Account Manager Qualifications and Experience:

  •  2-3 years of prior business experience preferably in a client-side or client-service role
  • University business degree ideally in Marketing, Business or Communications
  • Extensive MS Office skills
  • Strong verbal and written communication skills
  • Excellent organizational, time and self-management
  • Detail-oriented, with excellent follow-through
  • Strong sense of initiative and ability to work under pressure
  • Exceptional client servicing ability
  • Strong problem solving and presentation skills
  • Proven Internet research abilities
  • Experience managing and evaluating digital marketing campaigns

3. The Accounts Manager's role involves overseeing client projects, playing a pivotal role in their success and expansion. They must grasp the clients' business goals to effectively guide the creative team in crafting marketing strategies, content, and event concepts. Achieving success requires the ability to foster and maintain strong connections within various departments, ensuring the seamless delivery of products and services to clients.

Accounts Manager Roles and Responsibilities:

  • Day-to-Day Project Management
  • Develop Scopes of Work, Staff Plans and Budgets to Manage Project Timelines
  • Schedule Status Calls and Maintain Reporting
  • Write Project Briefs and Track Internal Resources to Develop Client Marketing Strategies
  • Collaborate on Creative Concepts
  • Interface with Outside Vendors and Partners Client Relations
  • Maintain constant contact with the client via meetings, presentations, phone calls
  • Actively listen, proactively plan and conceptualize non-traditional marketing solutions
  • Collaborate with team across all groups (creative; content production; digital; events; sales; marketing)
  • Proven track record in building valuable client relationships and organically growing the business


Accounts Manager Requirements and Qualifications:

  • Degree in Business, Management or related field
  • An ability to construct best-in-class presentations
  • Understanding and utilization of Project Management tools to deliver against client
  • Organized with strong time management capabilities
  • Strong knowledge and understanding of sponsorship and marketing
  • Gaming and Esports knowledge is a must

4. An Account Manager is responsible for selling Lamwork products and services to mid-size law enforcement agencies in a quota-carrying, external field position. This individual excels at articulating complex solutions, building successful senior-level relationships, navigating across multi-level agencies, and constantly developing their account to full deployment of Lamwork products. Additionally, the Account Manager provides technical and administrative product information, demonstrations, and/or product training.

Account Managers Functions:

  • You develop client relationships and ensure effective service delivery in order to improve customer happiness, grow revenue and market share, and ultimately achieve strategic objectives.
  • You are customer-centric: you know the customer's business and workflows, can develop a proper contact network within assigned accounts, and establish relationships to drive overall customer happiness
  • You develop and execute account strategy by collaborating with the team to deliver stronger and more impactful value propositions
  • You will make forecast predictions, update management of accounts in a timely fashion, collect intelligence on competitor activity, and give feedback to marketing for continual improvement
  • You track customer activity in Salesforce and other internal systems to execute on account strategy and identify additional opportunities
  • Successful SaaS / Cloud Software Sales - constantly exceeds quota


Account Manager Required Qualifications:

  • Willing to travel 70% or more within your territory (3-4 days a week)
  • Understands cloud and virtualization technology
  • Startup experience & some vertical experience a plus
  • Wants to make a difference in society and grow within the organization
  • Able to strategically approach and win accounts as well as continue to grow or expand existing accounts
  • Standout colleague that helps support teammates to reach success
  • Solution / Consultative sales experience
  • End to end sales process experience: especially strong in discovery, objection handling, and closing accounts
  • Ready to own & build a multi-state territory to success

5. The Account Manager role demands close collaboration with dedicated creatives, brand strategists, and experts in social and digital media to achieve targeted objectives. To succeed in our dynamic, team-oriented setting, being proactive, meticulous about details, and dedicated to seeing tasks to completion is essential.

Account Manager Duties:

  • Ensures recommendations and deliverables are strategically sound, on time and on budget
  • Attends client meetings, drafts strategic plans
  • Directs intricate campaign details
  • Reviews competitive/industry news and alerts team with relevant insights
  • Takes an active role in client presentations and communication, including being sole social department member for client presentations when appropriate
  • Develops a strong relationship with internal teams and clients
  • Participates in new business, including research, ideation and developing case studies
  • Works in tandem with brand planning to develop strategic recommendations for account growth


Account Manager Qualifications:

  • Bachelor’s degree in marketing, communications, or related field
  • 5+ years of ad agency experience required
  • Thrive in a collaborative, creative, fast-paced environment
  • Proven leadership skills
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, social media positive, self-motivated, detail-oriented
  • Exceptional written and verbal communication skills
  • Demonstrated experience collaborating with other strategists, creatives, and account teams

6. The Account Manager's role involves providing exceptional onboarding training to new clients, facilitating a foundation for long-lasting client retention. Additionally, the Account Manager will uncover and expand opportunities within existing client accounts, collaborating with the sales team to drive growth.

Account Manager Duties and Roles:

  • Own the onboarding and implementation process for clients, setting them up for a successful long-term partnership
  • Serve as the internal point of contact for our clients
  • Effectively collaborating with our sales, support, and marketing teams
  • Create and deliver all onboarding & retention programs and materials
  • Help improve clients' product knowledge and offer guidance on best practices to ensure adoption and success
  • Leverage client feedback to improve the onboarding process
  • Develop tools and centralize processes to improve operational efficiencies in the onboarding process and ease the workload on both the account management and customer support teams


Account Manager Knowledge, Skills and Abilities:

  • Prior of account management/sales/customer service experience
  • Able to respond promptly to inquiries via telephone, ticketing system and chat
  • Ability to learn technical concepts quickly and explain those concepts in an easy to understand manner
  • Able to multitask, i.e., prioritize and manage multiple inquiries simultaneously
  • Ability to work independently and efficiently to meet deadlines in a fast-paced, high-performance environment
  • Ability to listen to client needs and recommend appropriate and accurate solutions
  • Excellent verbal and written communication skills
  • Strong technical aptitude including expertise with office suites, web navigation, CRM tools (preferably Salesforce & HelpScout), and online conferencing software

7. The Account Manager role involves leading and enhancing account management and customer experiences alongside our MaaS teams, directly engaging in projects that aim to solidify long-term relationships with our existing Fortune 500 clients. The Account Manager is also expected to exhibit creative and strategic problem-solving abilities while effectively supporting clients and ensuring projects are delivered on schedule, within budget, and at the highest quality level.

Account Manager Duties and Functions:

  • Report directly to the Chief Experience Officer and be part of leading the local account management and customer experience team; support as a day-to-day client manager for strategic engagements that are focused on insights, research and digital strategy and day-to-day client manager for marketing-as-a-service engagements
  • For large scale engagements, support as a client manager in partnership with the project management team for managing client expectations and strategic alignment within a project; deliver in leading the project team through a project life cycle both internally and externally; manage timelines and allocated budgets
  • Engage and support projects throughout the project life cycle including client/internal meetings, managing client expectations (and working to exceed them), and ensuring deliverables meet strategic objectives, timelines and budgets
  • Support, nurture and lead the account management team and provide proactive recommendations to strengthen Vertic’s positioning, account growth, customer experience and agency perception
  • Actively engage in creative and strategic brainstorm meetings to coordinate added value, account growth opportunities any concepting efforts that can be brought to fruition on relevancy during concepting of a project, new business pitch or initial kick-off of a project
  • For strategic engagements and/or MaaS engagements: document all calls and meetings into conference reports for circulation
  • Follow up on all open project items with internal team and track open issues accordingly in Status Reports and timelines, and informing all parties as necessary; report project progress on all projects to Senior Management
  • Participate in new business pitches and facilitate process for new business presentations
  • Client services, account management and media management, deeply integrated as part of the delivery team within a digital agency or digital marketing team, previous analytics, reporting and strategy research experience a plus
  • Experience supporting large scale, strategic digital solutions, development and social media executions, and the financial input, project execution and estimation for such projects with budgets $1M+ within a greater team of Account Managers
  • Been part of a larger team to support client management in large scale digital solutions across channels including site redesigns, cross-platform solutions, email marketing, video production, apps and campaigns.
  • Digital media management, media programmatic buying, optimization and reporting, digital production understanding, demonstrates leadership, and has a deep desire and willingness to learn and grow professionally, expand responsibilities and support clients and the account team to strengthen existing relationships
  • Understanding of project processes according to execution and project type including and not limited to .com site builds, digital campaigns, video production, brand strategy and/or mobile apps


Account Manager Knowledge, Skills and Experience:

  • Experience facilitating project coordination and managing expectations across internal, 3rd party and/or client teams according to project requirements and work streams from kick off to deployment
  • Excellent client-facing written / verbal communication and presentation skills, highly organized and strong attention to details
  • Strength in creative or strategic problem-solving and critical thinking
  • Proven track record in leading media strategy, planning and execution across digital channels specifically with LinkedIn, programmatic and understanding of analytics and reporting
  • Ability to manage client expectations for strategic engagements including research, defining content strategies, audience insights, and digital strategy recommendations
  • Thrives in a highly strategic, creative, collaborative and interdepartmental environment, alongside multi-disciplinary peers with the ability to leverage multiple perspectives as pillars for innovation
  • A deep passion and ambition for leading and growing client relationships, mentoring junior account team members, ambition for professional growth, willingness to learn, expand responsibilities and leadership internally and within the discipline;

8. An Account Manager plays a vital role within the Client Services team, offering crucial support to the Account Lead and independently overseeing direct mail fundraising programs for our clients. This position serves as the primary intermediary among clients, vendors, and our internal teams, guaranteeing the efficient and successful execution of project management and client service tasks.

Account Manager Details and Responsibilities:

  • Work with Account Lead to develop and execute year-long direct marketing fundraising schedules
  • Guide production management and design process for projects
  • Draft preliminary client budgets, strategies, list orders, and performance reviews
  • Assist Account Lead in developing client annual plans and budgets
  • Create package specs and bid out client projects
  • Verify costs and approve project invoices and budgets
  • Track production schedule and deliverables
  • Monitor client deliverables and proactively keep projects on schedule
  • Proof copy and art for client projects


Account Manager Knowledge, Skills and Experience:

  • Excellent organizational and project/time management skills
  • Excellent proofreading skills
  • Excellent written and verbal communication skills
  • Attention to detail, resourcefulness, and a high level of accuracy
  • Top-notch customer service skills
  • Ability to work under pressure, establish work priorities, and multitask
  • Ability to work with short deadlines, and deliver on set milestones
  • Demonstrated ability to exercise discretion and judgment
  • Ability to establish work priorities
  • Ability to consider and evaluate problems and produce viable solutions

9. The Account Manager occupies a pivotal role, steering the promotional efforts for some of the globe's most esteemed consumer brands, thereby influencing the everyday experiences of nearly two billion individuals in the world's most rapidly expanding region. This position entails serving clients who are not just focused on achieving market success but are also deeply committed to leveraging their brands as catalysts for societal transformation. As the primary conduit between the agency and its clientele, the Account Manager oversees all facets of the client relationship. This includes managing daily account operations, orchestrating client presentations, securing approvals for creative concepts from both internal and external stakeholders, and ensuring impeccable execution and delivery.

Account Manager Duties and Responsibilities:

  • Be the main point of contact to the client day-to-day
  • Strong knowledge of the social media space and it's technology
  • Researches and understands the brand, its category and its competitors to provide added value for the client while staying well-informed on marketing and media trends
  • Collaborates with the Planning, Media and Creative departments to write a strong, inspiring agency brief and concept based on the client’s initial brief
  • Influences the development of the highest quality of creative work by sharing knowledge of the client/business/brand and demonstrating strong creative judgment and basic strategic recommendations
  • Presents production estimates for client approval
  • Protects client and agency interests by thoughtfully managing resources and identifying new opportunities for growth, issues and updates
  • Provides written weekly status and conference call reports following meetings to ensure client and agency are in agreement
  • Attends shoots and edits to ensure client approval and satisfaction
  • Effectively facilitates the communication between agency, client and our partner agencies to ensure seamless creative outcomes
  • Works with studio, producers and project management teams to deliver on time, and on budget
  • Committed to constantly improving our work, and how we work
  • Maintains a sense of discretion and professionalism, representing the Groupe


Account Manager Qualifications and Requirements:

  • Preferred 4+ years of account experience in a highly creative advertising agency preferred
  • Strong grasp of social media space and online media jargon and technology
  • Ability to work under pressure and meet deadlines in a fast-paced creative environment
  • Strong attention to detail and a proven ability to balance priorities and meet deadlines
  • Sound analytical skills and ability to navigate ambiguity
  • Comfortable with revenue targets, and experience working in a fast-paced, client-facing environment.

10. As an Account Manager, you will support the Energy Industries business in Ireland by defining sales strategies aimed at penetrating new markets and customers by utilizing your existing network and experience. Key market segments include conventional and renewable power segments, including offshore wind, offering the full portfolio of energy industry solutions and service including automation, electrification, telecoms and digital. Your role is to ensure the definition and execution of the plans to support expanding into new accounts and enterprise customers along with growing existing account business. Reporting to the Energy Industries Sales Manager in Ireland, you will coordinate sales activities, while maintaining a clear focus on penetrating new markets, increasing market share, profitability and customer satisfaction.

Account Manager Functiones:

  • Creating demand market plans, map EPCs and implement sales strategy, and strategic sales and business development initiatives, in alignment with global growth initiatives.
  • Collaborating with technical sales team to develop opportunities and follow the plans against identified initiatives and targets.
  • Achieving sales target in respect of both budgets and effective technical selling through support from technical sales team.
  • Understanding of the full portfolio of energy industry offering including automation, electrification, telecoms and digital solutions and service.
  • Providing accurate quarterly forecast in the defined markets.
  • Identifying and developing Greenfield, Brownfield and Install Base Automation and or MEC opportunities in the early pursuit stage. 
  • Working with technical sales team to build pipelines and follow them in a structured way till order finalization.
  • Identifying opportunities with existing and potential new customers and determining plans for marketing activities to promote extended sales coverage.
  • Supporting the development of strong relationships with key customers. 
  • Building and maintaining strong relationships with key decision-makers.


Account Manager Qualifications:

  • University degree in Electrical Engineering & Automation with Minimum 6-8 years working experience in sales function.
  • Previous experience in any of the Energy Industry conventional and renewable power segments.
  • Previous experience of Electrical Systems and Control Systems will have a distinct advantage.
  • Sound knowledge of contract terms and risk management in the Energy market segment is preferred. 
  • Demonstrated experience in management of customer accounts and sales strategy.
  • A collaborative, solutions-oriented approach, with strong communication and customer relationship-building skills.