ACCOUNT OFFICER JOB DESCRIPTION
We are seeking an Account Officer who ensures timely payment receipt, manages customer disputes, and maintains accounts with detailed attention. They are responsible for handling payment allocation, receipting, and account reconciliation, in addition to managing major retailer claims administration. The role emphasizes financial integrity, customer satisfaction, and operational efficiency.
An Overview of Account Officer Responsibilities and Qualifications
1. As their product portfolio expands and their clientele broadens, they are actively seeking an Account Officer to enhance their team. This new role aims to assimilate the successful candidate into multiple departments, positioning them as a key figure within the company.
Account Officer Duties and Responsibilities:
- Managing customers to ensure payments are received within terms
- Handling customer disputes and assist in prompt resolution
- Maintenance of customer accounts
- Allocation and receipting of payments
- Reconciliation of accounts
- Claims administration for the major Retailers
- Assisting with month end reporting
Account Officer Experience and Requirements:
- 3 years previous experience in Accounts and Administration
- Retail experience desirable
- A strong commitment to customer service
- Superior communication skills with the confidence to deal with clients at all levels
- Excellent written and verbal communication skills
- An attention to detail and accuracy
- A sound knowledge of Microsoft Outlook, Excel, Word
- Pronto experience will be highly regarded