ACCOUNT OFFICER JOB DESCRIPTION

As the Account Officer, you own the end-to-end management of assigned accounts, ensuring clients receive accurate, timely service while contributing directly to retention and revenue growth goals. Embedded within a commercial or key accounts team, you report to a Sales or Account Manager and coordinate across internal functions including finance, logistics, and operations to deliver against agreed service standards.

Career Impact: Building a portfolio of managed accounts in a cross-functional environment positions you as a commercially aware relationship professional with transferable value across industries.

Business Impact: Your ability to resolve issues quickly and maintain client trust directly reduces churn and protects revenue for the business.

Growth Opportunity: Exposure to tender management, contract negotiation, and cross-selling equips you to step into senior account management or business development roles.

• Serve as the primary point of contact for assigned accounts across all communication channels, ensuring timely and professional responses.
• Develop and implement account plans that align client needs with company offerings and defined revenue targets.
• Process and manage policy or contract transactions accurately throughout the full account lifecycle, including documentation.
• Coordinate with internal departments including finance, logistics, and operations to resolve service issues and ensure smooth delivery.
• Monitor client usage, satisfaction, and feedback, identifying risks and driving proactive improvement measures.
• Identify and pursue cross-selling and upselling opportunities within the existing account portfolio.
• Maintain accurate records in CRM and operational systems, upholding data quality standards across all account activities.
• Partner with sales leadership to support contract finalisation, audit planning, and service delivery plan execution.

• Bachelor's degree in Business, Marketing, Finance, or a related field, or equivalent work experience.
• 2+ years of account management, client servicing, or commercial operations experience, with demonstrated ownership of client relationships.
• Proven ability to manage multiple accounts and priorities simultaneously while maintaining quality and meeting deadlines.
• Strong written and verbal communication skills with competence in professional client-facing correspondence.
• Experience coordinating cross-functional processes involving finance, logistics, or operations teams.
• Solid analytical and problem-solving skills with the ability to identify issues and implement effective resolutions.
• Proficiency in standard office productivity tools and comfort managing data within CRM or operational platforms.

• Prior experience in key account or enterprise account management within manufacturing, logistics, or professional services environments.
• Familiarity with contract administration, tender coordination, or service delivery planning processes.
• Exposure to business development activities, including identifying new market segments or expanding existing account scope.
• Proficiency in a second business language relevant to the company's key markets.

• Core Stack: MS Excel, MS Office Suite, CRM platforms (e.g., Salesforce or equivalent).
• Data & Analytics: Reporting and data entry tools, database management systems.
• Communication & Collaboration: Email platforms, video conferencing tools.
• AI Tools: Not specified in examples.

• Base Salary Range: $52,000-$75,000 annually, depending on industry, seniority, and location.
• Bonus: Performance-based bonus of 5-15% tied to account retention and revenue targets.
• Equity: Not typically offered at this level; may apply in startup environments.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by company size.
• PTO: 15-20 days annually, plus public holidays.
• Common Perks: Hybrid work flexibility, professional development support, and travel reimbursement, where applicable.

Figures based on current US market benchmarks. Adjust based on location, company size, and seniority level.

Lamwork is committed to equal opportunity employment and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Qualified applicants requiring reasonable accommodations during the hiring process may submit a request at any time. All offers are contingent on the successful completion of a background check. Candidates must be legally authorized to work in the United States without sponsorship.

Serving as the operational backbone of client and partner services, the Account Officer ensures accurate, timely processing of policy transactions and query resolution across the full policy lifecycle. Partnering closely with sales consultants and internal teams, the Account Officer maintains strong relationships while upholding quality standards in a fast-paced financial or insurance environment.

Key Responsibilities

• Act as the primary point of contact for partner and client queries received by email, fax, post, or telephone.
• Respond to queries from partners, clients, and sales colleagues in an effective, professional, and timely manner.
• Process policy transactions, servicing, and query resolution accurately and on time throughout the policy lifecycle, including document management.
• Assist in processing due diligence reviews of transactions in line with corporate standards.
• Develop and maintain strong working relationships with sales consultants and all partners.
• Maintain awareness of services and review procedures, ensuring quality improvements are made.

Skills & Qualifications

• Prior working experience in the financial or insurance sector.
• Knowledgeable of developments within the financial or insurance sector, with competence in handling queries related to funds and financial instruments.
• Strong prioritisation skills with the ability to remain flexible, reliable, and responsible in challenging situations.
• Able to work independently as well as collaboratively as part of a team, with a high level of initiative and problem-solving capability.
• Team player with excellent interpersonal and communication skills, both verbal and written, and a commitment to delivering high-quality service.
• Fluent in Flemish, French, and English; additional European language skills are an advantage.

Embedded within the Key Accounts Department, the Account Officer drives service quality across a portfolio of international key accounts by managing tenders, resolving service issues, and coordinating across legal, finance, logistics, and agency teams. Reporting to the Key Accounts Sales Manager, the Account Officer serves as a critical link between clients and internal departments to continuously improve customer experience.

Core Functions

• Analyse key account requests by processing tenders in collaboration with internal departments (legal, finance, logistics, agencies, etc.).
• Provide complete tender responses in collaboration with Key Account Tender Officers.
• Set up and ensure proper application of work procedures based on negotiated conditions.
• Handle service problems for key accounts as backup to agencies and provide effective solutions.
• Feed back information and experiences to internal departments to improve customer service.
• Maintain direct contact with key accounts to follow up and improve service quality.
• Back up the Key Account Sales Manager in his absence.

Education & Experience

• Master's degree in international trade or logistics.
• Minimum 2 years of experience in a commercial role, ideally in transport.
• Strong knowledge of operational procedures and techniques in the maritime sector.
• Proficient in IT and office tools.
• Fluent in English.
• Service-oriented team player with strong interpersonal skills, responsiveness, and the ability to manage priorities effectively.
• Organised, rigorous, and proactive, with a demonstrated ability to find appropriate solutions.

A key contributor to day-to-day departmental operations, the Account Officer provides essential administrative and accounting support by maintaining accurate records, handling communications, and ensuring smooth data management within the Accounts Department. Collaborating closely with department leadership, the Account Officer supports a broad range of operational and ad-hoc functions that keep the team running efficiently.

Day-to-Day Responsibilities

• Maintain and organise the filing system and records.
• Perform data entry and handle database updates accurately.
• Answer and make phone calls as part of daily operations.
• Assist in the daily operational and administrative functions of the Accounts Department.
• Perform ad-hoc tasks as requested by superiors.

Education & Experience

• Minimum STPM, SPM, O-Level, or Diploma in Accounting or any related field.
• At least 2 years of relevant working experience; fresh graduates are encouraged to apply.
• Basic accounting knowledge required.
• Proficient in accounting software and MS Excel, with an interest in financial market products and latest technology.
• Proficient in English; ability to read and write Mandarin is an advantage.
• Mature, self-motivated, and detail-oriented, with strong communication, interpersonal, and analytical skills, and the ability to meet tight deadlines and work independently.

At the intersection of technical expertise and customer strategy, the Account Officer shapes sales growth by translating customer needs into tailored product, solution, and service offerings across industrial markets, including water, oil and gas, power, and chemical sectors. Working closely with cross-functional business units and regional teams, the Account Officer drives account planning, target achievement, and competitive positioning while upholding standards of safety and integrity.

Primary Duties

• Participate in developing sales strategies by representing the customer's voice and providing solutions for their current and long-term business plans.
• Lead the development and implementation of account plans and growth actions.
• Define sales targets and ensure achievement through a structured follow-up process across business units and regions.
• Provide customers with products, solutions, and services in line with volume, mix, and profitability targets.
• Create added value for the customer by ensuring a coordinated sales approach.
• Monitor competitor activity and formulate appropriate response strategies.
• Drive the application of standardised marketing and sales processes and tools.
• Uphold core values of safety and integrity by taking responsibility for your own actions while caring for colleagues and the business.

Experience & Qualifications

• Bachelor's degree in a technical field, preferably analytical, instrumentation, or electrical engineering.
• Experience in sales, marketing, and/or service within the water, oil and gas, power, cement, chemical, petrochemical, or steel industries.
• Solid understanding of measurement and analytical products, applications, solutions, and market dynamics, including flowmeters, pressure, level, temperature, force measurement, liquid and gas analysers, control valves, recorders, and controllers.
• Knowledge of measurement and analytical products and systems is an advantage.
• Experience with technical and product training, large-scale and greenfield projects, and competitor analysis equipment.
• Able to build relationships at all levels, including channel partners, contractors, OEMs, and end users.
• Strong English communication and analytical skills, results-driven, and willing to travel.

Focused on retention and growth, the Account Officer builds lasting relationships with existing customers while identifying new market opportunities and ensuring seamless delivery of solutions across local and international accounts. Collaborating across sales coordination, logistics, and internal teams, the Account Officer serves as the primary client contact and a key driver of business expansion within manufacturing and OEM markets.

Scope of Work

• Maintain strong relationships with existing customers to ensure satisfaction and repeat business.
• Serve as the primary point of contact for customers across email, phone, video conference, and in-person meetings.
• Acquire a thorough understanding of customer needs and ensure timely, successful delivery of solutions.
• Monitor and analyse customer usage of products and resolve issues or complaints to maintain trust.
• Liaise between local and overseas customers and internal teams, reviewing sales coordinator and logistics executive work to ensure smooth processes.
• Grow new business with existing clients and explore new market segments and customers.

Qualifications & Experience

• Degree or diploma in Marketing, Business, or a related discipline.
• Minimum 2 to 5 years of relevant working experience.
• Experience in key account management and business development within manufacturing or OEM development.
• Results-driven, self-motivated, and proactive.
• Excellent follow-up, organisation, and interpersonal and communication skills.
• Willing to travel overseas occasionally.

Bridging operational execution and customer commitment, the Key Account Officer prepares, coordinates, and monitors customer contracts from signing through to delivery, while managing ongoing service relationships with key and enterprise clients. Working closely with Key and Enterprise Customer Managers, the Key Account Officer oversees audit planning, service delivery, cross-selling coordination, and end-to-end administrative processes to drive customer satisfaction.

Accountabilities

• Maintain and develop relationships with existing key and enterprise customers in person, by phone, and by email.
• Support the KCM and ECM in customer meetings for the finalisation and operationalisation of contracts and Service Delivery Plans.
• Coordinate contract amendments over time, including adding or removing sites and standards, and initiating cross-selling opportunities.
• Prepare and coordinate audit planning with lead auditors and the planning department, and ensure correct administrative setup in the CRM system.
• Create Service Delivery Plans and Audit Delivery Plans, agreeing on sample plans with customers and lead auditors ahead of each audit cycle.
• Handle customer inquiries, follow up on feedback and complaints, and drive customer satisfaction improvement.
• Coordinate internal administrative processes, including order processing, audit planning, technical review, certificate issuance, invoicing, and data quality.

Professional Experience

• Bachelor's degree or equivalent.
• Experience in building and developing long-lasting customer relationships.
• Competence in calculation, quoting, and sales, with good knowledge of operational administrative processes.
• Knowledge of Business Assurance or Auditing is an advantage.
• Proficient in MS Office and various IT programmes, with experience managing CRM systems and maintaining data quality.
• Fluent in Dutch and English, both written and spoken.
• Service-minded, detail-oriented, and commercially aware.
• Strong communication, problem-solving, and organisational skills.
• Ability to work independently and under pressure.