ACCOUNT OFFICER JOB DESCRIPTION
We are seeking an Account Officer who ensures timely payment receipt, manages customer disputes, and maintains accounts with detailed attention. They are responsible for handling payment allocation, receipting, and account reconciliation, in addition to managing major retailer claims administration. The role emphasizes financial integrity, customer satisfaction, and operational efficiency.
An Overview of Account Officer Responsibilities and Qualifications
1. As their product portfolio expands and their clientele broadens, they are actively seeking an Account Officer to enhance their team. This new role aims to assimilate the successful candidate into multiple departments, positioning them as a key figure within the company.
Account Officer Duties and Responsibilities:
- Managing customers to ensure payments are received within terms
- Handling customer disputes and assist in prompt resolution
- Maintenance of customer accounts
- Allocation and receipting of payments
- Reconciliation of accounts
- Claims administration for the major Retailers
- Assisting with month end reporting
Account Officer Experience and Requirements:
- 3 years previous experience in Accounts and Administration
- Retail experience desirable
- A strong commitment to customer service
- Superior communication skills with the confidence to deal with clients at all levels
- Excellent written and verbal communication skills
- An attention to detail and accuracy
- A sound knowledge of Microsoft Outlook, Excel, Word
- Pronto experience will be highly regarded
Get career clarity with an Account Officer Career Guide highlighting key skills, responsibilities, and growth opportunities
2. The Account Officer plays a pivotal role in the business's most efficient means of demand generation, which involves conducting regular in-depth presentations with target customers. Aside from handling the product presentations and benefits analysis, the Account Officer is also tasked with performing a thorough customer environment assessment, coupled with consultancy work and cost analysis.
Account Officer Functions:
- Provide Product/technology updates, solutions, and benefits presentation to potential clients.
- Ppresent assessment – cost analysis and power consumption, site survey, inventory assessment – to potential clients.
- Will do Preliminary SPOT demo.
- Follow up and monitor all leads until closure.
- Help drive and promote new initiatives.
- Help promote, address concerns, manage issues.
- Provide weekly reports to the supervisor of activities, and status updates of all customers covered.
- Work with the client’s internal and partner sales resources on the deals until closure.
- Can work with local and regional resources as needed, to help close deals.
- Will have Product training with Product Managers.
- Present to a minimum of 5x new end-customers a week.
- IT or Engineering courses are an advantage.
Account Officer Requirements and Qualifications:
- Strong interpersonal and presentation skills coupled with strong sales acumen.
- Excellent communication skills/command of the English language.
- Excellent social skills and ability to work with high-level management.
- Open to having a quota.
- Technical sales/technical marketing background is required.
- Solution selling mindset.
- Very passionate and driven.
- Deadline oriented.
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This content is part of Lamwork's career intelligence platform and is developed using structured analysis of real-world job data, including publicly available job descriptions, skill requirements, and hiring patterns.
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