WHAT IS AN ACCOUNT MANAGER ?
The primary goal of an Account Manager is to actively foster, sustain, and grow the connections with our valued Imagine Clientele. This role involves overseeing the customer perspective, acting as the customer's advocate within the company, and upholding the company's interests when facing outward. Essential to this position are advanced skills in communication and relationship cultivation, enabling effective interaction and achievement of goals across various levels of the organization.
Need-to-Know Overview of an Account Manager
1. Accounts Manager Roles and Responsibilities
- Owns the relationship between assigned accounts and Imagine, and acts as the primary point of contact for accountability, issue escalation/resolution, account road map and growth of the relationship.
- Performs monthly practice evaluations with assigned clients
- Manages all aspects of the re-contracting process including pricing, proposals, and statements of work
- Proactively identifies opportunities to expand the relationship through additional products, services and communicate to internal teams
- Works with cross functional teams to coordinate and implement new products
- Ensures timely, successful delivery of solutions according to customer needs and objectives
- Maintains updated knowledge of company products and services.
- Understands and can articulate the flow of the system (Life of a Charge)
- Monitors client support issues and requests
- Proactivity monitors and tracks client performance indicators (KPIs and KPI's)
- Plans, organizes and holds regular meetings with appropriate stakeholders, including visits to client sites
2. Accounts Manager Requirements and Qualifications
- Ability to assist clients in an accurate, timely and professional manner
- Attentive to details with excellent follow-through skills
- Professional appearance and demeanor, representing the company at all times
- Ability to lead and influence clients and internal teams
- Excellent verbal and written communication skills
- Intermediate-to-Mastery level knowledge of basic Microsoft Office applications
- Strong ability to assess a situation, show good judgment, and resolve conflicts
- Strong interpersonal and organizational skills
- Strong business analysis skills
- Ability to work with people across departments to fulfill project requirements
- Accountable and results oriented.
- Proven ability to work multiple projects while maintaining high quality and hitting deadlines
- Ability to work in a rapidly changing environment
Relevant Information