WHAT IS AN ACCOUNT SUPERVISOR ?
The Account Supervisor will lead our financial forecasting efforts, ensuring both precision and promptness for our finance team and executive leaders. Central to this role is your capacity to stimulate organic growth within our primary accounts, achieved through creative strategies and deepening client connections. You'll be instrumental in elevating our account-based services and project management standards, aiming for superior client satisfaction and operational excellence.
Need-to-Know Overview of an Account Supervisor
1. Account Supervisor Roles and Responsibilities
- Lead allocated accounts to ensure all accounts/projects deliver excellence in client service
- Drive continuous improvement on an account level in terms of client services and project management delivery
- Meet the standards of quality for the outputs of the allocated client services team
- Work with scientific services lead to ensure that all projects are profitable and project milestones are met
- Work with Finance Manager to ensure timely invoicing on allocated accounts
- Help team members prioritize their work in order to ensure company objectives are met
- Utilize in-house technology platforms to manage projects including resourcing, timelines, and project flow
- Ensures 100% compliance with client standard client services procedures, including ethical standards
- Ability to mitigate risk and proactively problem solve
- Participate in training junior staff and develop best practices and SOPs
- Performs other tasks as delegated by the Account Director
2. Account Supervisor Skills, Abilities and Experience
- Bachelor’s Degree required, experience in a business or scientific field is preferred
- 5 to 7 years of medical communications agency experience or similar agency experience
- Strong project management and time management skills
- Excellent interpersonal and relationship-building skills
- Confident decision-maker with sound judgment
- Understanding of the AMA writing style
- Team player who can oversee and direct an account team
- Ability to recognize challenges and problem solve in order to meet deadlines
- Possesses outstanding attention to detail and organizational skills
- Fluent in agency processes
- Ability to travel