• Act as primary contact for appropriate client match 
• Develop knowledge of the client’s business, competitive challenges and how key strategic issues could impact client/agency objectives
• Function as an informational source of the client’s business for all team members
• Support the AD, lead the marketing planning process and work to develop marketing plans and other relevant materials
• Lead meetings (internal/client) and deliver presentations for creative work, marketing plans and programs clearly, effectively and confidently
• Demonstrate understanding of integrated marketing campaign management, production processes and reporting
• Understand multiple marketing disciplines, and be especially fluent in digital, social and new media
• Provide effective/timely communications to agency staff, clients, and partner agencies through conference reports, emails, etc.
• Develop, or supervise the Account Executive’s development of, tactical briefs based on client/agency input and present briefs to the creative team and other agency departments involved in the project’s development
• Learn how to analyze campaign results, draw conclusions and proactively make recommendations to optimize the client’s program
• Evaluate copy, layout/artwork, media plans and production materials against approved briefs and make recommendations as appropriate prior to concepts being presented to clients
• Provide strategic direction and client feedback to the creative team
• Identify new opportunities within existing accounts and/or with complementary businesses to recommend and sell additional agency services and bring them to the attention of the Account Director or management

Skills: Client Relationship Management, Strategic Business Insight, Integrated Campaign Management, Effective Communication, Digital Marketing Proficiency, Creative Brief Development, Analytical Skills, Opportunity Identification

• Manage day-to-day account operation and campaign execution
• Daily client communications, both verbal and written
• Anticipate and interpret client expectations into actionable tasks, delegate to team
• Monitor campaign efficiencies and implement optimizations throughout
• Accurately represent the client’s point of view when reviewing work, leverage this perspective when providing feedback to the team and presenting to the client
• Tracking and maintaining all project budgets, responsible for the bottom-line and campaign KPIs for assigned campaigns
• Support in the organic growth of existing clients through proposals
• Enforce processes and structures as set forth by the Account Directors to maintain organization and efficiency across all accounts
• Monitor quality standards of all client deliverables while managing client expectations and delivering results that meet the Viral Nation standard
• Manage Account Executives effectively
• Lead vendor management and communications
• Oversee post-campaign reporting
• Manage cross-functional internal relationships to execute campaign deliverables

Skills: Account Operations Management, Client Communication, Task Delegation, Campaign Optimization, Client Perspective Representation, Budget Management, Client Growth Support, Quality Assurance

• Supervises the planning and execution of advertising activities for clients.
• Supervises the development of the advertising program in accordance with the client's objectives and budget limitations.
• Consults with the media and creative departments in the development of the agency’s recommendation for the advertising mix to be used and the creative approach to be taken.
• Consult with creative, media, and research staff to be certain client objectives are clearly understood and then to develop strategic solutions.
• Maintains contact with appropriate client personnel to ensure continuing agency awareness of clients’ desires, interests, and understanding of agency work.
• Plans effectively to avoid crisis situations, develop, report and discuss them with management supervisor immediately.
• Responsible for the accuracy and clarity of any written document, including conference reports and marketing plans, before submission to the client.
• Ensures orders and work instructions to Traffic, Creative, Media, etc. are sufficiently detailed and clear.
• Takes a leadership role within the agency as a member of the middle management staff.
• Supervises Account Executive in direct responsibility for the development of advertising with approved plans and analysis and other evaluations.
• Contribute out-of-the-box ideas and concepts that are brand-aligned
• Proactively keep abreast of industry trends and share knowledge with the team

Skills: Advertising Planning and Execution, Program Development, Cross-Department Collaboration, Client Consultation, Client Relationship Management, Crisis Management Planning, Document Accuracy and Clarity, Industry Trend Awareness

• Manage and grow relationships with major online publishers
• On-board new publishers 
• Manage publisher requests and publisher partnerships on a daily basis, also support all publisher inbound requests
• Grow engagements and data collection for existing publishers
• Partner with senior internal team members to identify the publisher’s key initiatives, providing solutions to ensure publishers receive value from the platform ongoing
• Lead and/or participate in the design, execution, interpretation, and delivery of research to meet and exceed publisher goals
• Entail collaboration with the Research team, Data team, and publishers
• Proceed from research objective through project specification and configuration, scheduling project workflow, data collection, analysis, report preparation and presentation to the publisher
• Ensure publisher satisfaction, retention, operational efficiency, and delivery quality
• Become a power user of the InsightStore platform and provide ongoing support to publishers.
• Maintain accurate contact and account notes
• Maintain updated knowledge of CivicScience products and services
• Active participant in positive agency culture

Skills: Relationship Management, Publisher Onboarding, Daily Publisher Support, Engagement Growth, Collaborative Solutions Development, Research Project Leadership, Operational Efficiency, Product Knowledge Maintenance

• Anticipate client needs and proactively identify solutions to increase value of service
• Oversee multiple client budgets and deadlines
• Team leadership and mentorship of junior team members
• Project management from communications plan development to campaign deployment
• Effectively assign, delegate and monitor account work
• Develop and manage client brands across all platforms
• Implement traditional and digital marketing strategies and tactics
• Collaborate with and support agency leadership to develop proposals and pitches under new business development
• Support Account Executive(s) in managing finances for the account including estimates, billing, vendor invoices and bi-monthly reconciliation
• Partner with the Account Executive(s) and Project Management to confirm that projects in the pipeline are progressing according to client expectation and, if project delays or cost/time overages are suspected, proactively address the situation with the manager or client
• Nurture the career development of direct reports by providing meaningful growth and development plans
• Provide leadership, motivate internal teams and forge strong relationships between all agency departments

Skills: Proactive Client Solutions, Budget and Deadline Oversight, Team Leadership and Mentorship, Project Management, Work Assignment and Monitoring, Brand Development, Marketing Strategy Implementation, Cross-Department Collaboration

• Ability to establish and maintain communications process with clients, activation media teams, etc. for each piece of business within the team
• Ability to direct the development of client presentations and other important communication, communication that is clear, compelling, and persuasive
• Ability to lead both internal and client presentations
• Ability to communicate key information about the company
• Ability to adapt communication style to relevant audience
• Ability to link communication to audience’s concerns and perspectives
• Ability to move audience to the desired action through clear and persuasive delivery of information 
• Experience with regular client contact in a marketing or advertising environment
• Understanding of integrated marketing mix (advertising, promotion, retail, packaging, digital, media, PR, etc.)
• Ability to lead and inspire a team

Qualifications: BA in Marketing with 5 years of Experience

• Pharma advertising agency account management experience
• Experience working on rare disease and/or oncology brands preferred; launch experience
• Experience with team-building skills and mentoring abilities
• Experience developing, producing and leading multi-channel marketing solutions
• Demonstrated proficiency in developing and delivering presentations in PowerPoint 
• Excellent professional presentation skills
• Excellent interpersonal skills
• Excellent communication skills (written and verbal)
• Experience in real estate marketing either through an agency, developer, builder or brokerage firm
• Experience in and a passion for real estate marketing
• Strong organizational and problem-solving skills

Qualifications: BS in Business Administration with 4 years of Experience

• Agency experience designing digital products including website development, mobile apps, and emerging technology.
• Knowledge of web technologies, third-party applications, and integrations.
• Support a key account, working directly with the client and internal teams to plan, execute, and measure digital initiatives.
• Report to team leader to ensure the delivery of ongoing marketing and advertising assets and provide timely updates.
• Use client-service skills to build strong relationships and deliver all program elements with excellence.
• Demonstrate a thorough understanding of and passion for the client’s business.
• Ability to motivate, support and understand their teams.
• Someone who can easily work with designers, developers, strategists, and everyone in between.
• Sharp attention to detail and a drive for perfection.
• Excellent presentation and communication skills. 
• Must be able to clearly communicate client needs and agency thinking behind each decision.

Qualifications: BA in Communications with 5 years of Experience

• Advanced knowledge of Microsoft Office (Outlook, PowerPoint, Word, etc.) and familiarity with media tools (e.g., Cision, Bloomberg Terminal, HootSuite)
• Deep understanding of client subject matter, industry landscape
• Ability to oversee multiple projects simultaneously
• Ability to excel in a team environment as well as work independently
• Excellent written and verbal communication skills; strong presentation skills  
• Superior written and verbal communication skills
• Superior attention to detail
• Flexible and adaptable to change
• Able to build and maintain strong client relationships
• Ability to handle multiple projects and clients at any one time
• Ability to be the hub of a multi-faceted team, leading strategic and tactical initiatives across both traditional and digital platforms

Qualifications: BS in Advertising with 4 years of Experience

• Experience working in the Field in a supervisory
• Ability to develop strategic marketing communication plans
• Strong presentation skills, experience with client interaction and possess confidence to assertively and tactfully manage challenging clients
• Firm grasp of financial management and forecasting
• Exceptional communication skills (both verbal and written) with internal agency departments, vendors and LMA clients
• Experience managing one or more direct reports
• Superior verbal and written communication skills
• Solid business writing skills
• Experience working with MS Project, PowerPoint, Excel
• Ability to collaborate across a multi-disciplinary brand team
• Excellent presentation skills with an ability to present ideas to brand teams and clients
• Experience working on digital projects or accounts with strong digital focus

Qualifications: BA in Public Relations with 3 years of Experience