ACCOUNT SPECIALIST JOB DESCRIPTION

Order accuracy is not abstract in distribution - a miskeyed quantity, a missed freight deadline, or a misfiled export document can halt production for a downstream manufacturer and trigger contractual penalties. The Account Specialist is the operational owner of assigned customer accounts within a B2B distribution or supply chain environment, holding responsibility for order entry through final delivery. The role answers to sales and operations leadership while coordinating daily with production planners, logistics carriers, and external customers. EDI transactions, export compliance documentation, and ERP data integrity are all within scope.

As the Account Specialist, you manage the complete order fulfillment cycle for a portfolio of B2B accounts, from initial order entry and freight coordination through invoicing, discrepancy resolution, and delivery confirmation. You serve as the primary customer contact within a cross-functional supply chain team, working alongside Sales, Operations, Planning, and Transportation to ensure on-time delivery and accurate account records.

Career Impact: Managing export documentation, ERP master data, and carrier relationships in a distribution environment builds the supply chain operations fluency that advancement into roles such as Customer Success Manager or Supply Chain Analyst requires.

Business Impact: When an Account Specialist keeps order data clean and communication proactive, downstream manufacturers receive the right product volumes on schedule, preventing line stoppages that erode client contracts.

Growth Opportunity: Exposure to demand planning, EDI integration, and cross-border shipment compliance expands your operational scope well beyond transactional support, increasing your market value for senior individual contributor and team lead opportunities.

• Process customer orders through ERP systems, validating pricing, delivery dates, and documentation requirements for accuracy.
• Coordinate freight details with contracted carriers and communicate order status, backorder conditions, and allocation updates to customers.
• Manage export and import documentation, interacting with internal departments and external regulatory bodies as required.
• Monitor open order reports and customer inventory lists, identifying delivery risks and escalating supply issues proactively.
• Resolve customer concerns related to price discrepancies, invoice disputes, freight costs, and shipment delays through structured follow-up.
• Partner with Sales, Production Planning, and Operations teams to align fulfillment schedules with customer commitments.
• Maintain accurate master data in ERP and extended systems, supporting customers with e-commerce tools and portal navigation.
• Identify and implement process improvements within order management workflows to reduce error rates and cycle times.

• Bachelor's degree in business, supply chain, or a related field, or equivalent work experience.
• 2 or more years of order fulfillment or customer account management experience, with direct responsibility for ERP order entry.
• Demonstrated knowledge of export, import, and shipment documentation processes across B2B accounts.
• Strong analytical and diagnostic skills with the ability to manage and validate large volumes of order data accurately.
• Effective written and verbal communication skills, with the ability to manage customer expectations professionally under time pressure.
• Proven organizational ability to maintain accurate records, meet concurrent deadlines, and adapt quickly to order changes.
• Experience supporting cross-functional teams, including sales, logistics, and operations, in a shared-accountability environment.

• Experience working with EDI transaction sets and resolving EDI discrepancies with retail or distributor partners.
• Background in a manufacturing or industrial supply chain environment, including familiarity with demand planning or inventory management practices.
• Proficiency in a second language, particularly in organizations managing cross-border accounts with non-English-speaking customers.
• Lean, Six Sigma, or operational excellence certification or coursework relevant to order process improvement.

• On-time delivery rate for managed accounts, reflecting order coordination and carrier alignment performance.
• Order entry error rate per period, measuring data accuracy across ERP and extended fulfillment systems.
• Invoice discrepancy resolution time in days, tracking how quickly billing disputes on assigned accounts are closed.
• Customer backorder communication turnaround in hours, measuring proactive outreach when supply issues arise.
• EDI transaction acceptance rate, reflecting the accuracy and completeness of electronic order submissions.
• Typical tools: ERP platforms (commonly SAP or Oracle); spreadsheet and data tools (commonly Excel); EDI systems (commonly SPS Commerce or TrueCommerce).

• Base Salary Range: $45,000 to $62,000 per year.
• Bonus: Annual performance bonus, typically 5% to 8% of base salary.
• Equity: Not typical at this level in distribution; occasionally offered at larger public companies.
• Health Benefits: Medical, dental, and vision coverage; employer contributes to premiums.
• PTO: 10 to 15 days annually, plus standard US holidays.
• Common Perks: Employee product or vendor discounts, tuition reimbursement, 401(k) with employer match.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check is a condition of employment for this role. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process should notify the recruiting team at the time of application. Candidates must be authorized to work in the United States.

The Account Specialist owns the full order lifecycle for assigned customer accounts, from processing purchase orders and coordinating freight details to ensuring accurate invoicing at shipment, within Trademark's distribution operations. Working alongside outside Sales Representatives and Product Managers, the Account Specialist enables smoother transactions and reliable fulfillment that directly support customer satisfaction and revenue performance.

Key Responsibilities

• Process customer purchase orders and all customer-related requests into Trademark's systems.
• Ensure transactions meet acceptable pricing and shipment deadlines, and provide proper documentation, shipping instructions, and certifications.
• Maintain up-to-date customer information, ship and delivery dates within Trademark's operating system.
• Review open orders weekly with Product Managers and submit accurate, complete requests to other departments by appropriate deadlines.
• Coordinate with Sales Representatives and Product Managers to ensure customers are invoiced correctly at the time of shipment.
• Arrange freight details with contracted carriers and communicate order status, backorder, and allocation information to customers and internal stakeholders.
• Evaluate business practices and make recommendations to management, and assist with additional projects as needed.

Required Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in distribution and supply chain preferred.
• Strong analytical skills with the ability to assess options and reach logical, accurate conclusions.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Excellent written and verbal communication skills.
• Strong organisational and prioritisation skills with the ability to produce high volumes of error-free work promptly.
• Proven ability to work effectively within a team while maintaining a professional and positive attitude.
• A proactive sense of urgency and a willingness to adapt in an evolving environment.

Embedded within the HR function, the HR Account Specialist manages end-to-end payroll processing and benefits administration, including Kronos time and attendance, Ramco System coordination, and labour cost reporting, across regional teams. Working closely with accounting staff, regional payroll teams, and the SHU Company, the HR Account Specialist ensures payroll accuracy, regulatory compliance, and informed management decision-making through financial data analysis.

Core Functions

• Ensure payroll and benefits policies, procedures, and reporting comply with legal requirements and government regulations.
• Manage workflow to ensure all payroll transactions are processed accurately and timely, including reconciliation and validation of confirmed reports.
• Execute Kronos time and attendance processing and interface with payroll; send payroll instructions to regional teams.
• Work closely with regional payroll teams on monthly payroll preparation via Ramco System and coordinate with SHU Company on employee benefits.
• Liaise with accounting staff to ensure accuracy of payroll, labour costing, and benefits postings to the general ledger, and understand proper taxation of employer-paid benefits.
• Compile and interpret financial payroll and labour cost data to assist management in strategic decisions, and develop ad hoc financial and operational reports.
• Respond to employee inquiries and PeopleLink tickets regarding payroll and benefits, and conduct employee benefits information sessions.
• Serve as liaison with payroll and benefits providers, identify process improvements, and support expat administration and HR KPI tasks.

Qualifications & Experience

• Bachelor's degree or equivalent experience providing the required knowledge, skills, and abilities.
• Minimum 3 years of relevant experience in payroll.
• Previous experience with accounting systems, HRIS, and/or employee benefits is a plus.
• Knowledge of payroll compliance, labour costing, taxation of employer-paid benefits, and government reporting regulations.
• Exceptional analytical, problem-solving, and computer skills with proficiency in Microsoft Word, Excel, and PowerPoint.
• Experience with Kronos, Ramco System, or similar payroll and time-attendance platforms preferred.
• Excellent interpersonal and written communication skills with the ability to influence and work effectively in a fast-paced team environment.
• TOEIC Intermediate level 650.
• Result-oriented with a motivated, committed, and business-focused mindset.

Reporting to the Institutional Partnerships Development Manager, the Key Account Specialist manages the commercial and operational dimensions of SGS CBE client contracts, including documentation design, auditor coordination, and business development, for accounts across the US and Canada. Partnering with CBE personnel and internal stakeholders, the Key Account Specialist drives client retention, satisfaction, and new revenue growth across assigned institutional accounts.

Primary Duties

• Serve as the primary point of contact and focal point for selected clients for SGS CBE services post contract award.
• Manage commercial aspects of the contract, including profit maintenance and business development opportunities.
• Provide liaison between CBE personnel involved in contract performance and manage contract communication.
• Undertake contract-specific activities including design of documentation, organisation of training, project reviews, and reporting.
• Communicate with auditors regarding program announcements and procedures, and coordinate auditor trainings as agreed.
• Achieve client retention targets and high customer satisfaction results by providing excellent customer service.
• Identify and drive business development opportunities for existing client accounts in the US and CA, and provide inputs on new revenue opportunities aligned with internal stakeholders.
• Achieve annual new business development targets, with the pipeline evaluated quarterly.

Education & Experience

• Community College diploma required; Bachelor's degree preferred.
• Over 3 years of experience in a customer care or administrative role.
• Ability to manage commercial contracts, including profit maintenance and revenue development.
• Proficiency in Microsoft Word, Excel, Outlook, Certnet, and the current SGS scheduling systems.
• Proven ability to manage and coordinate multiple projects in a fast-paced, professional environment.
• Excellent verbal and written English communication skills, including grammar and composition.
• Ability to establish and maintain effective working relationships with internal and external stakeholders with sensitivity and diplomacy, and exercise discretion and independent judgement when necessary.

Sitting at the intersection of client services and digital marketing, the Account Specialist supports Account Managers at Rakuten Marketing in administering client programs, monitoring affiliate queues, and resolving client issues across a combination of assigned accounts. Operating across phone, email, and internal platforms, the Account Specialist contributes to client satisfaction and revenue goals by maintaining high service standards and developing client-facing presentations.

Duties

• Manage and support a combination of client accounts in collaboration with Account Managers, Senior Account Managers, and Managers.
• Administer client programs promptly, contributing to client satisfaction and revenue goals for both clients and Rakuten Marketing.
• Monitor affiliate queues to ensure timely queue management by Affiliate Reviewers, and conduct regular reviews of partnered affiliate websites to identify optimisation opportunities.
• Support partner outreach and interact with clients daily via phone and email, ensuring all client issues are resolved promptly.
• Manage internal resources effectively and help Account Managers maintain a high level of client service, ensuring in-house technology knowledge is passed on to Client Officers.
• Help develop and present client presentations as needed, and apply effective problem-solving through matrix management to implement solutions.

Skills & Qualifications

• Entry-level candidates welcome; 1-2 years of marketing or administrative experience preferred.
• Basic understanding of the online and affiliate marketing sector.
• Comfortable using Excel with the ability to learn PowerPoint and Rakuten Marketing tools and processes.
• Excellent written and verbal communication skills with strong interpersonal skills.
• Highly organised, detail-oriented and results-focused, with the ability to meet deadlines and prioritise workload in line with company goals.
• Proactive, responsive, and effective both independently and as part of a team, with a basic understanding of business objectives.

A key member of the supply chain and operations team, the Customer Account Specialist manages the full order lifecycle, from SAP order processing and customer forecast management to export documentation and corrective action development, for a manufacturing customer base. Collaborating across Customers, Vendor Schedulers, Production Planners, Operations, and Quality Assurance, the Customer Account Specialist enables accurate, on-time fulfillment and continuous process improvement.

Functions

• Process sales orders through SAP to initiate manufacturing and meet customer requirements.
• Manage customer forecasts, including entry into SAP and validation of data.
• Create all customer-related documentation to support shipment, export and import, interacting with internal departments and external bodies as required.
• Serve as a point of contact for invoices at the time of shipment to support accurate and timely financial and volume reporting.
• Manage customer concerns, complaints, and supply issues through effective communication, trend analysis, corrective action development, and follow-up.
• Liaise with Customers, Vendor Schedulers, Production Planners, Operations, and Quality Assurance to deliver customer requirements.
• Apply operational excellence tools and techniques to continuously improve processes and eliminate waste.

Qualifications & Experience

• University diploma or degree in a business-oriented discipline preferred.
• Demonstrated customer service experience with a strong focus on problem-solving.
• Knowledge of export, import, and shipment documentation processes.
• Proficiency in SAP preferred; excellent PC and Excel spreadsheet skills required.
• Excellent mathematical, analytical, and diagnostic skills with the ability to handle large volumes of data accurately.
• Business proficiency in English; an additional European language is an advantage.
• Organised and methodical with the ability to work in a controlled and structured manner, and capable of building excellent customer service relationships.

Accurate execution of retail banking account maintenance - spanning monetary processing, regulatory compliance, and product support for Checking, Savings, Loans, Mortgages, and Certificates of Deposit - depends on the Account Specialist, who reviews, researches, and documents consumer and business banking account information. Based within a banking operations environment, the Account Specialist upholds compliance with regulations including FCRA, GLBA, Regulation D, and AML/KYC while reporting suspicious activity and meeting strict productivity and quality targets.

Accountabilities

• Review, research, modify, and document consumer and business banking account information.
• Validate regulatory documents and key information into the I-vault system for legal reference.
• Process monetary, non-monetary, and regulatory maintenance, reclamations, and account closures, transferring funds, and issuing checks.
• Support retail products, including Checking, Savings, Safe Deposit Boxes, Loans, Mortgages, Cards, and Certificates of Deposit.
• Review and validate Guardianship accounts, sworn documents, and court-ordered holds, and add or release holds upon banker request.
• Process customer Privacy Opt-Out notices in compliance with FCRA and GLBA.
• Return government benefits via ACH to U.S. agencies upon account holder death and remit unclaimed properties to state governments.
• Authenticate and set ACH and ODL limits, order checks and cards, and reverse funds and fees after research.
• Establish or cancel Overdraft Protection, Debit Card Coverage, and Pre-authorized Transfers, and perform ownership changes, holds, stop payments, and KYC updates.
• Monitor savings account withdrawals per Regulation D, send notices, and convert products upon violations.
• Manage Certificate of Deposit terms, interest rates, withdrawals, penalties, and maturity disbursements.
• Report suspicious account activity proactively and escalate exceptions to supervisors.

Background & Experience

• Bachelor's degree, preferably in Commerce with first-class standing.
• 1-3+ years of experience in retail banking operations.
• Knowledge of U.S. retail banking regulations, including TCPA, Regulation E, Regulation CC, FCRA, GLBA, FACTA, and AML/KYC (Bank Secrecy Act).
• Strong background in risk, controls, and compliance within a banking environment.
• Research, analytical, and critical thinking skills with high attention to detail and work accuracy.
• Proficiency in Microsoft Office Suite.
• Strong verbal and written English communication skills.
• Effective time management, work organization, and follow-up skills with flexibility to adapt to changing priorities in a fast-paced environment.
• Demonstrated initiative, accountability, and ability to work independently and collaboratively within a team.
• Ability to meet Productivity, Accuracy, SLA, and Quality Control performance targets.

As the Merchant Account Specialist, this role manages day-to-day merchant client relationships, including account planning, revenue protection, cross-sell identification, and business reviews, within the Merchant and GTS banking divisions. The broader Treasury and client teams rely on this work to grow revenue, prevent leakage, and ensure all products, services, and deal stages are accurately maintained across platforms, including IMPACS, Interact, Navigator, and GFO.

Leadership Responsibilities

• Manage day-to-day merchant client relationships, build trust, and expand existing relationships through regular contact.
• Maintain strong working relationships with Treasury and client teams, and actively engage in account planning.
• Identify cross-sell opportunities through account analysis and client interaction, and help clients navigate Merchant, GTS, and other bank areas.
• Manage client escalations, coordinate and deliver Merchant business reviews, or supplement Treasury Business reviews with Merchant updates.
• Protect and grow revenue, monitor closed deals for revenue realization, and prevent revenue leakage.
• Perform monthly revenue analysis, conduct internal profitability and pricing reviews, and take action accordingly.
• Manage additional business requests, drive revenue ramp-up for new business won, and attend complex implementation calls as required.
• Ensure service and fulfilment requests are directed to relevant teams and respond to all client and partner requests on time.
• Manage all deal stages on Navigator, coordinate with Treasury to keep the pipeline updated, and ensure deal status is regularly maintained.
• Maintain client pricing, ensure all products and services are billed accordingly, and manage rebids through the RFP process.
• Ensure the use of the client buy box and roadmap for client migration to Falcon.

Professional Experience

• 4-5 years of experience in merchant and/or treasury management.
• Working knowledge of Merchant and GTS products, capabilities, and applicability across various client segments.
• Strong understanding of Risk Framework and client selection discipline, with the ability to identify and manage appropriate risk.
• Proficient in Bank of America operating platforms, including IMPACS, Interact, Navigator, and GFO.
• Knowledge of bank networks and effective internal business partnering.
• Ability to grow relationships, develop new revenue opportunities, and manage a portfolio of clients.
• Strong organisational skills, time management, and ability to prioritise effectively.
• Strong verbal and written communication skills with demonstrated ability to influence clients and business partners remotely.
• Ability to identify and escalate potential issues early, and demonstrate end-to-end accountability.
• Intellectually curious, courageous in challenging the status quo, and able to coach junior associates while working independently.

Wholesale Account Specialist delivers accurate order processing across email, EDI, and vendor portals, managing UPC setup, price tickets, packaging, and shipping records for wholesale accounts in the fashion and luxury industries. The work directly supports operations and planning teams by ensuring on-time fulfillment, up-to-date e-Catalogues, and coordinated sample and return authorisation across retail and brand channels.

Role Responsibilities

• Process all wholesale orders received via email, EDI, and vendor portal accurately, ensuring correct terms, pricing, and delivery information, and execute revisions as needed.
• Manage UPC setup for all new products and maintain up-to-date e-Catalogues with current style information and pricing.
• Order price tickets and manage packaging supplies to ensure all products meet customer requirements.
• Support operations and planning teams for up-to-date order management and timely fulfilment, maintain proper records of all transactions, and assist in invoice preparation.
• Compile and maintain order logs and shipping information for all accounts, monitoring for changes in distribution, deliveries, and cancellations.
• Master product and brand information, assist in issuing return and repair authorisations, and coordinate sample requests from photography studios, press, and wholesale accounts.

Requirements

• Minimum 3 years of proven wholesale experience, preferably in the fashion and luxury industries.
• Experience working with EDI and UPC, large national accounts, and the jewelry industry is a plus.
• Highly proficient in Microsoft Office, especially Excel, Outlook, and Shopify.
• Good interpersonal communication skills.
• Well-developed problem-solving abilities.
• Ability to prioritise, multitask, meet deadlines, and resolve problems quickly in a fast-paced, fast-growing environment.

The Account Specialist owns market research, partner outreach, and sales process support within Frontiers' Institutional Partnerships team, reporting to the Institutional Partnerships Development Manager and building relationships with research librarians, consortia, and funders globally. By synthesizing data from sources such as OpenAPC and ESAC Registry and contributing to pricing and partnership model proposals, the Account Specialist advances the reach and commercial impact of Frontiers' Open Access institutional partnerships program.

Key Deliverables

• Conduct and support analyses, including surveys on agreements between research libraries, consortia, and scholarly publishers, and deliver result summaries and reports.
• Assess and create guidelines for the use of existing resources such as OpenAPC and ESAC Registry.
• Contribute to sales processes and proposals by providing market insights, data, and advice on viability, pricing, and partnership models.
• Conduct exploratory and market-research-oriented outreach and develop relationships with key research librarians, consortia, and funders for advisory groups and interviews.
• Support tracking of relevant conferences and set up events such as focus groups and presentations.
• Collaborate with other departments to develop and increase the impact of Frontiers' institutional partnerships and contribute to impact reporting mechanisms.
• Support the Institutional Partnerships Development Manager in strategic market research and competitor model analysis.

Experience & Qualifications

• Bachelor's degree or above in a relevant field.
• Experience in scholarly publishing, Open Access, university libraries, scholarly communications, research funding, or research support roles.
• Experience in market or competitive intelligence, and in developing, managing, and running projects and analyses.
• Business development, sales, or account management experience in academic, library, non-profit, or government markets is a plus.
• Understanding of the scholarly publishing industry, Open Access, market trends, and research institutions' and funders' publishing needs.
• Knowledge of institutional and consortium partnership models is a plus.
• Expert user of Excel; experience with data retrieval, manipulation, and visualisation tools and resources such as Dimensions, Clarivate InCites, ESAC Registry, and OpenAPC is a plus.
• Good communication, relationship-building, and organisational skills, with the ability to present complex issues clearly, manage time effectively, and deliver projects to deadlines.
• Strong attention to detail, curiosity, and willingness to learn.
• Ability to work independently with minimal supervision, and ability to contribute effectively as part of a team.

Embedded within TELUS Small Medium Business, the Account Specialist acquires new small business accounts with fewer than 30 employees through outbound sales campaigns, including cold calling, needs analysis, virtual presentations, and full-cycle deal negotiation. Working closely with the implementation team and advanced sales colleagues, the Account Specialist builds a robust pipeline and delivers monthly activation goals that fuel TELUS's SMB growth strategy.

Day-to-Day Responsibilities

• Acquire new Small Business Accounts with fewer than 30 employees via outbound sales campaigns, including cold calling.
• Quickly identify key decision makers, conduct needs analysis, and effectively communicate the value proposition to influence decisions.
• Present creative and unique solutions virtually via phone, Business Connect, and Google Meet, and actively listen to overcome objections through negotiation.
• Lead and manage the full sales process, including developing the sale, negotiating contract terms, and closing deals.
• Build a robust sales pipeline, identify cross-sell opportunities, and refer opportunities to the advanced sales team, ensuring smooth customer transitions.
• Achieve monthly activation goals and keep up to date on relevant competitive offerings.
• Provide customer insights and feedback to improve marketing campaigns, and partner with the implementation team to ensure order requirements are met.

Minimum Qualifications

• Post-secondary education in sales or business, or equivalent sales experience.
• Minimum 1 year of sales experience; outbound calling experience is an asset.
• Knowledge of technology products, including mobile phones, connected devices, unmanaged internet, and security monitoring.
• Proficiency in MS Word, Excel, PowerPoint, Outlook, and Google.
• Knowledge of CRM tools, including Salesforce.
• Confident and comfortable with cold calling, negotiation, and problem-solving in a high-velocity sales environment.
• Effective communication, presentation, and business acumen skills, particularly over the phone, with a proven track record of building strong customer relationships.
• Independent, self-motivated, and results-driven, with a positive attitude, creative thinking, ability to manage time effectively, and openness to feedback and change.

Reporting to sales and business unit leadership, the Account Specialist manages all Entrust customer orders from placement to closure, including pricing, export, RMAs, warranty coverage, software licence renewals, and SAP or Oracle order entry, across a global B2B customer base. Partnering with internal sales, operations, and service teams, the Account Specialist resolves customer issues, interprets Entrust policies, and maintains cultural and country-specific awareness to deliver outstanding service outcomes.

Areas of Ownership

• Manage all orders from placement to closure, including accurate order entry, pricing, availability, documentary requirements, delivery, export, and invoice queries.
• Proactively develop relationships with all Entrust customers and manage expectations in coordination with internal teams.
• Resolve customer issues, including price queries, freight costs, invoice disputes, and delivery problems.
• Validate and process global Entrust RMAs, warranty, and service-contract coverage, including SMAs, and dispatch service calls to Entrust technicians.
• Manage software licence and contract renewals, and gather and relay customer information and sales leads to appropriate internal individuals.
• Actively participate with sales and business units in account planning and development, and maintain awareness of cultural and country-specific requirements, including customs and shipping.
• Interpret and apply policies and procedures to manage sales orders, utilise Entrust resources to meet customer needs, and provide assistance and training to colleagues.

Technical Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in a B2B environment, preferably in service, software, finance, or manufacturing.
• Contract administration experience preferred.
• Thorough knowledge of Entrust products, services, applications, and capabilities.
• Understanding of customs and shipping requirements by country.
• Proficiency in Windows Office and SAP or Oracle.
• Demonstrated ability to communicate effectively at all levels of an organisation, with a professional telephone manner.
• Fluency in English and Spanish required; French is advantageous.
• Strong time management skills.
• Committed to ongoing professional development.

A key member of the revenue cycle team, the Account Specialist manages the full claims follow-up process, including insurance correspondence, EOB preparation, appeals, and payor website navigation, across PPO, HMO, Medicare, Medicaid, and Workers' Compensation payers. Collaborating with the Account Manager and internal departments, the Account Specialist ensures timely claims resolution, accurate billing documentation, and consistent achievement of daily KPI targets.

Job Functions

• Follow up with Insurance companies, HMO, PPO, Worker's Comp, and Government payors on claim status via payor websites, clearing houses, phone, and email.
• Develop contacts with insurance companies, review online capabilities, and communicate updates to the Account Manager.
• Update insurance information, patient demographics, and missing information, and document all communications in patient account notes.
• Prepare payor and patient correspondence, EOBs, and appeals, ensuring appeals are completed accurately and timely.
• Handle paper billing, mailing, and special arrangement documentation, and stay informed on changes to insurance plans and contract terms.
• Meet daily KPIs, work appropriate queues, and assist in clearing claims backlog.

Position Requirements

• High school diploma required; bachelor's degree preferred.
• Working knowledge of MS Office Suite with the ability to navigate multiple software programmes.
• Knowledge of insurance billing processes, including HMO, PPO, Worker's Comp, Government payors, and EOB management.
• Excellent organisational skills with strong attention to detail and the ability to multitask.
• Professional oral, written, and interpersonal communication skills.
• Ability to work effectively within cross-functional teams.

Sitting at the intersection of commercial account management and the global payments industry, the Account Specialist at Blackhawk Network manages Gaming Content Partner relationships across EMEA channels - acquiring and onboarding partners, negotiating retail distribution deals, overseeing supply chain for physical and digital gift card stock, and monitoring competitor activity across Europe. Operating across Finance, Legal, Distribution, Operations, and Customer Service teams, the Account Specialist shapes BHN's gaming strategy and delivers revenue growth and profit plans for each partner.

Strategic Responsibilities

• Proactively manage Gaming Content Partner relationships to deliver revenue growth and profit plans across all Blackhawk EMEA channels.
• Acquire and onboard new Gaming Content Partners, including contract negotiation, end-to-end onboarding, and adherence to company processes and policies.
• Monitor performance and profitability of Gaming CPs by channel and propose recommendations on business impact.
• Collaborate with the Global Gaming Team to shape BHN Gaming Strategy by identifying and maximising key trends and initiatives across multiple markets.
• Negotiate deals with Retail Distribution Partners to maximise marketing investment, including promotional, placement, awareness, and loyalty campaigns, and ensure all campaigns are delivered on time and on brand.
• Track marketing funding against Gaming CP targets and deliver post-campaign evaluations to drive future investment.
• Oversee supply chain management of physical and digital gift card stock for each partner to ensure correct volumes are available.
• Develop and deliver contact strategies and quarterly reviews for each Gaming CP, and carry out all account management responsibilities, including presentations, proposals, and status reports.
• Manage issue resolutions by liaising with Finance, Legal, Distribution, Operations, Customer Service, and Hawk Incentives.
• Monitor competitor activity across Europe and share best practices, support European Summits, and represent BHN at industry bodies and trade shows.

Knowledge, Skills & Abilities

• Strong commercial awareness with experience assessing P&L and sales performance reports.
• Experience in the payments or stored value card industry, including gift card and prepaid propositions.
• Interest in the gaming industry is a plus.
• Proven negotiation and high-calibre account management skills.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
• Strong written and verbal communication and interpersonal skills, with the ability to engage confidently with stakeholders at all levels.
• Self-motivated, analytical, results-driven, and organised.
• Ability to manage priorities effectively and work collaboratively as a team player.

The Diploma Account Specialist delivers end-to-end order management for an assigned territory, coordinating product design specifications, production scheduling, shipping follow-up, and proactive communication with Sales Representatives and customers, within the Herff Jones diploma team. The work directly supports the Customer Service Manager and the broader account team by ensuring responsive service levels and strong relationships with educational institution customers and field sales representatives.

What You'll Do

• Coordinate product design and setup specifications between Sales Representatives, customers, and Production Personnel for artwork, composition, tooling, and samples.
• Manage the full order cycle for an assigned territory, from receipt of order to final delivery, including shipping and delivery follow-up.
• Communicate proactively with Sales Representatives to keep them informed of account status and order details.
• Coordinate with manufacturing leaders to optimize scheduling for diploma unit volumes.
• Maintain positive and professional relationships with customers, Sales Representatives, and internal personnel, ensuring responsive turnaround on questions and concerns.
• Assist the Customer Service Manager with special projects and help balance workloads within the team as needed.

Education & Experience

• Bachelor's or Associate's degree preferred.
• Previous experience in account management or customer service handling multiple accounts.
• Proven ability to communicate effectively across all levels of an organization through listening, writing, and verbal skills to meet delivery deadlines.
• Demonstrated ability to communicate at a high level via email and interpersonal channels with influence, care, and professionalism.
• Moderate to advanced proficiency in Microsoft Office, particularly Excel, with the ability to learn new systems and manage some manual processes.
• Demonstrated success managing multiple tasks and processes simultaneously with strong organizational skills and attention to detail.
• Positive attitude with a commitment to learning the complete product cycle to better serve customers and field sales representatives.

As the Account Specialist, this role maintains customer accounts by reconciling invoices, processing order entry transactions, and supporting ERP-based pricing and contract management within a medical implant customer service environment. The healthcare team relies on this work to sustain accurate billing, inventory integrity, and quality initiative compliance while delivering responsive support to sales teams and healthcare professionals.

Scope of Work

• Provide phone, email, and fax support for inquiries from sales and healthcare professionals.
• Process all work in accordance with relevant standard operating procedures and working practices.
• Maintain customer pricing and contracts in the ERP system, ensuring accurate inventory records through proper billing and replenishment processes.
• Prepare product and service reports by collecting and analyzing customer information.
• Implement and support quality initiatives, and provide feedback to improve service levels and internal processes.
• Demonstrate a positive, constructive, and cooperative attitude, providing support beyond standard hours as needed.

Required Qualifications

• High school diploma or equivalent required; Associate's degree or equivalent work experience preferred.
• Customer or account management experience.
• Preferred knowledge of the medical implant industry and hospital customer base.
• Demonstrated knowledge of customer service principles, including needs assessment, quality standards, and satisfaction evaluation.
• Proficiency with ERP systems, Outlook, Access, Excel, and Word.
• Demonstrated problem-solving, organizational, follow-up, and data entry accuracy skills.
• Good interpersonal, phone, and written communication skills.
• Ability to maintain composure under stress.
• Must be able to work flexible hours and collaborate effectively in a team environment.

Reporting to sales and operations leadership, the Technical Account Specialist refines order management for engineered couplings, reviewing commercial and technical requirements, coordinating cross-functional meetings, and serving as project manager for large, complex orders, in direct partnership with Field Sales, Pricing, Operations, Service, and Engineering teams. By ensuring agreement between purchase orders and quotations and communicating order status updates, the Technical Account Specialist delivers timely, accurate fulfillment and continuous process improvement across the primary value stream.

Engineering Responsibilities

• Review engineered coupling orders for commercial and technical requirements, clarifying with customers and obtaining missing information.
• Ensure agreement between customer purchase orders and quotations, and coordinate sales order entry in the order management system.
• Serve as project manager for large, complex orders to ensure the best cost and delivery performance across the organization.
• Coordinate fulfillment of customer requirements, including design approvals, change orders, technical support, and field issue resolution.
• Coordinate cross-functional meetings, complaints, and warranty responses, and communication with Operations and Design Engineering to prioritize and schedule orders.
• Generate order status reports and communicate updates to customers, Sales, and Marketing, while supporting assigned accounts and special projects.

Qualifications & Experience

• Two- or four-year technical degree or equivalent manufacturing experience required; BS in Engineering preferred.
• Experience in customer-facing roles within a technical business or customer service environment.
• Experience identifying and implementing process efficiency improvements in a cross-functional environment.
• Ability to manage projects and influence others across functions.
• Ability to review and interpret technical drawings and specifications.
• Experience with ERP systems and CAD.

The Key Account Specialist oversees demand and supply planning, inventory management, and order fulfillment for a manufacturing facility, managing production and sample orders, supplier negotiations on cost and lead times, and mold contracts with vendors, while interfacing regularly with customers and Asian-based suppliers. Reporting to facility leadership and collaborating with inside and outside sales teams, the Key Account Specialist leads productivity improvement projects and drives the cultural transformation needed to achieve world-class operational performance.

Ownership Areas

• Own all order management, including entry of production, sample, and color matching orders, ensuring on-time delivery confirmed by customers.
• Create item and freight quotations and ensure timely dispatch of samples to customers.
• Manage and grow in-house accounts and sales, supporting inside and outside sales teams.
• Lead negotiations with suppliers on cost, price increases, and lead times, and advise the China purchasing team on costs, delays, and specification changes.
• Source projects, create mold purchase orders, and finalize mold contracts and tooling fees with vendors.
• Manage customer open order reports and inventory lists, and implement processes supporting Rieke's Operational Excellence framework.

Skills & Qualifications

• Bachelor's degree in engineering, manufacturing, or business.
• Lean or Six Sigma qualification preferred.
• Minimum 5 years of experience in supply chain and customer service positions.
• Experience working in a manufacturing environment with Asian-based suppliers.
• Mandarin (Chinese) language skills.

Embedded within the Supply Chain team, the Account Specialist manages domestic and export order fulfillment end-to-end, receiving orders, validating SAP master data, coordinating transportation and delivery, and ensuring accurate invoicing for a global customer base. Working closely with sales, marketing, operations, and transportation partners, the Account Specialist enables reliable product supply, strong customer relationships, and continuous system improvement across the organization.

Performance Expectations

• Manage domestic and/or export order fulfillment, serving as the main point of contact for all customer order-related issues.
• Establish relationships with customers and internal stakeholders, becoming familiar with customer and system requirements.
• Deliver effective communication across sales, marketing, operations, and transportation to address price inquiries, product availability, and transportation requirements with urgency.
• Communicate shipping schedules and details to plant personnel and business management as needed.
• Assure accuracy of all order fulfillment master data in SAP and extended systems, and assist customers with full utilization of e-commerce tools.
• Actively participate in system improvement projects and contribute to team goals while modeling core competencies with internal and external customers.

Experience & Qualifications

• Bachelor's degree strongly preferred; High School Diploma with at least 8 years of relevant experience considered.
• Prior relevant work experience in order fulfillment or customer service.
• Proficient in Microsoft Office with comfort in analyzing data.
• Experience with ERP software, particularly SAP.
• Effective oral and written communication skills.
• Ability to maintain professionalism in a high-volume, fast-paced environment.

Key Account Specialist advances tactical coordination across all modern trade processes, compiling customer data for internal functions, managing promotional plan updates, coordinating seasonal product returns, and supporting pricing and portfolio management for 1-2 small-scale Key Account customers. Collaborating across the Key Accounts team, Customer Marketing, Supply Chain, Finance, Modern Trade Sales Representatives, and third-party agencies, the role enables consistent service delivery and informed commercial decision-making for the Key Accounts function.

Work Activities

• Compile and deliver modern trade customer data for internal functions, including Customer Marketing, Supply Chain, and Finance.
• Provide tactical services to modern trade customers, including new product samples, SKU file updates, and logistics presentations.
• Coordinate updates of modern trade promotional plans and manage seasonal product returns in collaboration with third-party agencies and the supply chain.
• Maintain control of all modern trade documentation, including contracts and key files.
• Support modern trade representatives as a key point of contact and provide basic sales analysis for the Key Account team on request.
• Manage 1-2 small-scale Key Account customers, including pricing, portfolio management, and promotional plan creation and execution.

Professional Experience

• Graduate degree preferred, ideally in economics, supply chain management, engineering, or a related business field; final-year students acceptable.
• Some experience in the FMCG industry.
• Basic knowledge of sales, marketing, finance, and supply chain functions.
• Strong analytical and quantitative data analysis skills.
• Proficiency in Microsoft Excel, PowerPoint, Word, and SAP.
• Ability to work effectively within local and virtual teams.

The Account Specialist shapes daily support interactions for restaurant partners and diners on the EatStreet platform, answering inbound calls, emails, and chats, making outbound calls to confirm order accuracy, and documenting real-time account updates in Salesforce. Success in the position means that restaurants and diners are educated on platform capabilities, customer issues are resolved through cross-functional collaboration with Tech, Operations, and Sales, and service processes are consistently improved.

Key Responsibilities

• Answer incoming calls, emails, and chats from restaurant partners and diners, responding in a timely and professional manner.
• Make outbound calls to restaurants to ensure orders are processed and received accurately via tablet, email, and fax.
• Perform and document real-time updates to customer orders, menus, and restaurant account settings in Salesforce.
• Educate restaurants and diners on the EatStreet platform to reduce incoming customer inquiries and escalations.
• Collaborate with Tech, Operations, and Sales departments to resolve customer issues quickly and successfully.
• Partner with department supervisors to identify opportunities to improve customer support processes while maintaining high service standards.

Qualifications & Experience

• Bachelor's degree preferred.
• Experience with Salesforce or another CRM.
• Strong computer skills with the ability to learn and adapt to new technologies.
• Ability to quickly identify problems, gather detailed information, and provide effective solutions.
• Positive attitude, go-getter mentality, and passion for delivering excellent customer service in a fast-paced environment.

Embedded within a food distribution sales team, the Account Specialist produces revenue and margin growth for assigned accounts, soliciting and processing produce and non-produce orders, identifying new customers, visiting accounts to resolve issues, and coordinating with Quality Control, Transportation, Accounting, and Purchasing. Working closely with junior staff and cross-functional departments, the Account Specialist adheres to HACCP and SQF standards while delivering consistent service and building long-term customer partnerships.

Core Responsibilities

• Meet or exceed established sales and gross margin targets for assigned accounts, providing strategies and creative solutions to grow customer business and partnerships.
• Identify, qualify, and solicit potential new customers while maintaining existing customer revenue and relationships.
• Solicit and process customer orders, suggest substitutions for unavailable items, and ensure customers receive timely and accurate information on product availability, quality, and price.
• Visit customer accounts as necessary to enhance relationships, resolve problems, and respond to inquiries, complaints, and requests.
• Process and control credit requests per company policy, monitor history, and coordinate sales activities with Quality Control, Transportation, Accounting, and Purchasing.
• Assist in training and mentoring new and junior staff, adhere to HACCP and SQF policies, and model high ethical standards across the organization.

Required Qualifications

• Associate's degree or equivalent training and experience.
• 1-3 years of experience in a food distribution or sales environment preferred.
• Knowledge of the perishable and organic food industry.
• Proficient in MS Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Proven negotiation, communication, and customer service skills with the ability to resolve issues appropriately and promptly.
• Strong organizational skills with the ability to multi-task independently, exercise good judgment, and maintain effective working relationships across a diverse group of individuals.

Reporting to sales management, the Account Specialist refines and grows national accounts across diverse markets, retaining business through monthly and quarterly reviews, processing sales orders, managing forecasts, and working with Engineering, Assembly, Product Management, and Fulfillment to resolve customer issues. By navigating CRM, ERP, and IT systems and interfacing with technical, business, and procurement decision makers, the Account Specialist strengthens customer relationships and supports on-time delivery for ongoing hardware programs.

Operational Focus

• Retain and support the growth of national accounts across a variety of markets through frequent proactive communication and monthly/quarterly business reviews.
• Process and manage sales orders, solicit forecasts and industry insights, and coordinate sales and pricing negotiations with sales management support.
• Manage current and future sales orders to ensure on-time delivery and meet customer demands.
• Navigate CRM, ERP, and IT systems to pull relevant information quickly and ensure data integrity.
• Work proactively with internal Engineering, Assembly, Product Management, and Fulfillment teams to identify and resolve customer issues and deliver the best possible solutions.
• Interface effectively with technical, business, and procurement decision makers across the organization.

Background & Experience

• Bachelor's degree or experience in a technical environment.
• At least 2 years of sales or customer service experience.
• Demonstrated ability to quickly learn new IT systems, processes, and shifting priorities in a fast-paced environment.
• Strong business acumen with the ability to succinctly identify and articulate opportunities.
• Excellent active listening, written, and verbal communication skills with a professional and upbeat telephone presence.
• Strong probing, persuasion, and accountability skills without being aggressive.

A key member of the account team, the Account Specialist supports the Account Director or Manager in managing production, purchasing, and execution of a high volume of complex marketing campaigns and projects, from gathering requirements and working with vendors on delivery timetables to inputting purchase orders and preparing status reports. Collaborating across internal departments and external client stakeholders, the Account Specialist ensures on-time delivery, SLA and KPI compliance, and competitive pricing across all assigned work.

Primary Duties

• Assist with project and creative briefs, gathering requirements, managing production aspects, and working with vendors on delivery timetables and project status.
• Support the Account Director or Manager with client recommendations, account updates, budget compilation, and key presentations.
• Collaborate with internal departments to ensure on-time delivery of all campaigns and projects while tracking SLAs, KPIs, and contractual requirements.
• Input project specifications, customer quotes, purchase orders, and invoices into the internal procurement system and maintain key data points.
• Prepare status reports for all active projects for the Account Director or Manager review.
• Build and develop successful relationships with various client business stakeholders.

Skills & Qualifications

• 3+ years of professional experience in an agency, marketing, or client/customer service environment.
• Strong attention to detail with proven project management skills.
• Excellent communication and presentation skills with the ability to interface with senior-level professionals.
• Highly proficient in MS Office, especially Excel and PowerPoint.
• Entrepreneurial mindset with drive to continuously hit goals in fast-paced, high-energy environments.

Sitting at the intersection of order fulfillment and customer account support, the Account Specialist at EO Products manages EDI orders, discrepancy reports, and distributor and direct account documentation daily while coordinating special orders and troubleshooting issues across NetSuite and EDI systems. Operating across Shipping, Customer Portal, and internal departments, the Account Specialist enables accurate, timely fulfillment for EO and Everyone for Every Body brand partners and distribution center accounts.

Day-to-Day Responsibilities

• Manage EDI orders daily, perform data entry for Direct and Distributor accounts, and assist with Off Price orders, including custom pricing updates and Excel recording.
• Manage, review, and resolve discrepancy reports, including necessary paperwork and photos.
• Track shippers and new items ordered by partners and distribution centers, and complete necessary documentation for distributors and direct accounts.
• Communicate special and rush orders to Shipping, and troubleshoot internal and external issues related to new items, price changes, discontinued items, NetSuite, and EDI.
• Act as backup for Distributor and Direct Customer Portals, communicate customer feedback to appropriate departments, and assist customers with order tracking and website navigation.
• Assist the Account Specialist Lead with time-sensitive projects as necessary.

Minimum Qualifications

• At least 1 year of experience in a similar role supporting customer order fulfillment.
• EDI order entry and fulfillment experience strongly preferred; NetSuite proficiency a plus.
• Proficient in G Suite and intermediate Excel; 50+ wpm typing and 10-key proficiency required.
• Demonstrated mastery of enterprise systems with strong critical thinking and process-driven organizational skills.
• Exceptional attention to detail with the ability to ensure accuracy across detail-oriented projects.
• Clear and concise written communication skills.

The Account Specialist crafts and executes the full sales cycle end-to-end for Synthego's academic and commercial accounts, from prospecting and outreach via phone, email, and social media to closing deals across technical verticals in molecular and cell biology. The work directly supports revenue growth by identifying key decision makers, coordinating across internal teams for technical and business support, and maintaining daily CRM updates to capture all sales activities.

Delivery Expectations

• Drive revenue growth by owning and closing the entire sales cycle end-to-end for academic and commercial accounts.
• Identify relevant companies, contacts, and client profiles, including influencers, budget owners, decision-makers, and procurement stakeholders critical to closing deals.
• Develop and deliver effective Buyer Focused Prospecting sequences, conducting outreach via phone, email, and social media to prospecting lists and sales qualified leads.
• Communicate Synthego's value proposition effectively across technical verticals and customer segments.
• Coordinate across teams and departments to obtain the technical and business support needed to develop and close deals.
• Track KPIs, key metrics, and maintain daily CRM updates to capture all sales-related activities.

Education & Experience

• Bachelor's or technical degree in molecular/cell biology or related field required; MS/PhD a plus.
• 2+ years of technical laboratory, core facility, or commercial experience in molecular/cell biology strongly preferred.
• 2-3 years minimum in a commercial or customer-facing sales role.
• Strong technical knowledge in molecular/cell biology; CRISPR knowledge preferred.
• Excellent written and verbal communication skills in English; multilingual skills plus.
• Highly customer-focused with strong customer relations management skills, sales-oriented mindset.
• Ability to travel overnight as needed.

Embedded within the Enterprise Account Management team, the Account Specialist develops and executes paid search campaigns, building keyword recommendations, launching campaigns, creating ad copy, and preparing daily and weekly reporting analysis, in direct support of Enterprise Account Managers and their clients. Working closely with clients across weekly tactical calls and bi-weekly reviews, the Account Specialist advances campaign performance and client budget outcomes by staying current on evolving search landscape tools and trends.

Key Responsibilities

• Prepare insight-driven search recommendations, plan presentations, and build keyword recommendations to set client budgets and maximize campaign exposure.
• Create compelling ad copy utilizing search engine best practices, with continued testing of creative appeals, messaging, and brand positioning.
• Launch campaigns and provide consistent quality assurance of recently launched and running campaigns on an ongoing basis.
• Make recommendations for the maintenance and growth of search plans based on client goals, and consistently identify process improvements and new approaches.
• Prepare daily and weekly reporting analysis and agendas, and participate in weekly and bi-weekly tactical client calls.
• Stay informed on evolving search landscape channels, tools, and trends, and learn all relevant tools for reporting, analytics, and competitive analysis.

Required Qualifications

• Bachelor's degree required; 1+ years of related work experience.
• Basic project management skills.
• Search and digitally savvy, with proficiency in Microsoft Excel, Word, and PowerPoint, and familiarity with bid management platforms, Benchtools, and Google Insights.
• Strong quantitative and qualitative analytical skills with extreme attention to detail.
• Proven organizational skills.
• Excellent verbal and written communication skills with genuine curiosity about clients and their business.
• Adaptable self-starter able to work autonomously, handle multiple assignments, and meet tight deadlines.

Account Specialist manages stakeholder engagement account plans and strategic supplier partnerships within TM&C's travel, meetings, and corporate card environment, providing consultation, problem-solving, and continuous improvement support across market-level stakeholder and supplier engagements. By measuring supplier performance through reporting metrics and leveraging data analytics to inform stakeholder decisions, the Account Specialist ensures service excellence and cost-effective outcomes for business partners across the pharmaceutical industry.

Core Functions

• Act as a strategic business partner, providing consultation, problem-solving, and continuous improvement support across stakeholder and supplier engagements.
• Develop and own the local stakeholder engagement account plan, supporting regular review meetings at the market level.
• Proactively resolve service issues with suppliers and support clear communication of business needs to ensure service excellence.
• Develop strategic partnerships with key suppliers and align performance management to stakeholder and customer value.
• Measure supplier performance through reporting metrics to identify and execute continuous improvement opportunities.
• Leverage reports to provide data insights and analytics that inform effective stakeholder decision-making.

Qualifications & Experience

• Bachelor's degree or equivalent work experience.
• 4 years of experience in Account Management, Supplier Management, Project Management, or Procurement.
• Experience in Meetings Management or Travel Management.
• Pharmaceutical industry experience in Travel, Meetings, or Card.
• Excellent oral, written, and presentation communication skills; fluent in written and spoken English.
• Proficient in Outlook, Word, Excel, and PowerPoint.
• Ability to work independently and collaboratively, and to interact with and influence stakeholders at all levels.

Account Specialist develops and manages key customer relationships across Vietnam, prioritizing new business opportunities, identifying solutions to customer safety issues, and utilizing Salesforce CRM to track sales activities within the personal protective equipment sector. Success in the position means achieving PPE sales targets through exceptional key account management, maintaining strict compliance with finance and credit policies, and advancing the company's Core Values in every business interaction.

Activities

• Prioritize and develop key customers and new business opportunities in Vietnam, identifying and providing solutions to customer safety issues.
• Build extensive relationships within customer organizations and across the industry network.
• Understand and collect market trends and competitive dynamics to inform business strategy.
• Strictly follow company finance and credit policies to ensure accounts receivable performance.
• Effectively utilize Salesforce CRM to manage and track sales activities.
• Advance the company's Core Values and Culture Principles in all business interactions.

Experience & Qualifications

• Bachelor's degree or higher from an accredited institution required.
• Minimum 5 years of professional sales experience.
• Prior PPE or safety sales experience.
• Exceptional key account management and selling skills with strong organizational and territory management abilities.
• Proficient in Vietnamese and English; additional language proficiency an advantage.
• Strong computer skills, including personal computer software and online sales support systems.
• Strong advocate of high ethical and safety standards with effective communication skills, adaptable to varied audiences and situations.

Reporting to the sales team, the Account Specialist strengthens key retail and apparel account relationships at Avery Dennison, leading account management activities for smaller accounts, creating inventory and financial reports, managing RFID forecasts, and resolving order and quality issues. By identifying best practices and implementing efficient account management processes, the Account Specialist enables sales growth and operational readiness across Avery Dennison's retail apparel customer base.

Key Responsibilities

• Understand customer business models and goals to enable their success, leading account management activities including store audits, customer meetings, and account planners for smaller accounts.
• Create and maintain inventory reports, customer sales reports, product development trackers, price lists, and sample boards for customer presentations.
• Prepare and manage financial and RFID forecasts, and manage material forecasts to support internal site readiness for orders.
• Resolve RBO, order, quality, and deployment issues, and track rebates and waste management compliance.
• Create and sustain program launch playbooks, set up customers for web ordering, and support sales growth across Avery Dennison teams.
• Identify and implement best practices to make account management processes most efficient while proactively addressing anticipated account needs.

Skills & Qualifications

• BS/BA or equivalent preferred, with a major in business management or sales strongly preferred; recent graduates encouraged to apply.
• Previous experience in the retail apparel industry strongly preferred.
• Strong ability to analyze and interpret complex data sets.
• Outstanding internal and external communication and customer service skills.
• Excellent organizational skills with the ability to independently prioritize workload.
• Flexible, with a willingness to learn.