WHAT IS AN ADMISSIONS REPRESENTATIVE ?
The Admissions Representative serves as the essential link, connecting potential students with opportunities for advanced education. Their role encompasses not only recruiting these prospects but also overseeing every facet of the enrollment process to ensure the students' success and retention. As part of their duties, Admissions Representatives engage with numerous potential students weekly through phone, email, and text communications. Their primary responsibility involves managing and maintaining the database of potential students interested in pursuing degrees or certifications.
Need-to-Know Overview of an Admissions Representative
1. Admissions Representative Duties and Responsibilities
- Provide superior customer service when interacting with prospective students on the phone, in writing, by email, text message and/or in-person.
- Schedule tours and meet with students daily.
- Provide care and guidance to those interested in becoming a student.
- Effectively communicate the school's history and its numerous alumni success stories.
- Explain specific details related to education programs such as tuition, program length, curriculum
- Pertinent education, and compliance facts as provided by the school.
- Understand and adhere to all compliance standards with the school’s accreditation and Department of Education Standards.
- Coordinate with supporting departments on behalf of the school's potential students
- Financial Aid, housing, enrollment services and military benefits representatives.
- Create and maintain documents related to student enrollments
- Participate in admissions-related recruiting events such as student orientation, open house, and outreach events.
- Commitment to student development and success.
- Effective counseling, coaching and mentoring of students.
- Exceptional customer service and a positive attitude.
2. Admissions Representative Skills, Abilities, and Qualifications
- Bachelor’s Degree preferred but not required
- 2+ years of experience – Any combination of sales, customer service, outbound call center sales/service, and higher-education
- Knowledge of Microsoft Word, Excel, and PowerPoint
- Excellent verbal and written communications skills
- Self-motivated with proven success in dealing with clients/consumers
- Demonstrated ability to meet and exceed organizational goals in a fast-paced environment.
- Ability to work independently as well as function as part of a team.
- Ability to project a professional image in person, over the phone, and in writing.
- Possess quality voice skills, speak well, and be clearly understood via telephone and in-person.
- Capacity to work in a fast-paced environment and be a self-starter.
- Ability to multi-task efficiently and effectively.
- Ability to focus on specific quantifiable goals for achievements
- Strong organizational skills