WHAT DOES AN ADMISSIONS REPRESENTATIVE DO?
Published: Nov 19, 2024 - An Admissions Representative expertly responds to calls from prospects about registration for On-Campus/Distance Education courses and Lab classes, guiding applicants through the registration process with clear, helpful information. Manages enrollment and data entry, ensuring the database is updated daily with comprehensive student information received through various communication channels. Actively engages in providing educational campus tours, attending trade shows, and participating in public outreach efforts to represent and promote educational programs effectively.
A Review of Professional Skills and Functions for Admissions Representative
1. Admissions Representative Duties
- Goal Achievement: Continuously meet and exceed monthly goals and maintain a high level of enrollments by successfully presenting partner universities' degree programs and guiding prospective students through the selection and application process.
- Student Support: Serve as an advisor, counselor, advocate, and mentor for adult students transitioning into the academic environment while balancing education, employment, family, and other life responsibilities.
- Needs Assessment: Conduct one-on-one interviews to evaluate prospective students' needs, interests, and qualifications, matching them to degree programs.
- Information Sharing: Provide prospective students with clear and concise information to help them make informed decisions about educational goals and partner university attendance.
- Program Knowledge: Maintain a high level of knowledge regarding the offerings, programs, and services of all partner universities to ensure student satisfaction throughout the enrollment process.
- Inquiry Response: Efficiently and professionally respond to prospective students' concerns, issues, or inquiries, successfully qualifying them for academic programs.
- Collaboration: Consult and coordinate communications with partner universities' Admissions, Student Finance, and Academic Advising teams by gathering necessary documentation and information to guide prospects through the entire admissions and enrollment process.
- CRM Management: Accurately document and record continuous contact using the CRM system, produce activity reports, and maintain pipeline data.
- Student Engagement: Connect with prospective students by engaging them to understand their interest in Health Coach Training Programs and Advanced Course opportunities.
- Coaching Skills: Activate coaching skills to cultivate relationships with new leads and provide mentorship.
- Industry Expertise: Answer industry, dietary, and program-specific questions as they relate to IIN’s course and mission by utilizing a keen understanding of health and wellness.
- Sales Strategy: Maintain strong sales tactics and strategies specific to the wellness and education industry while developing a robust pipeline.
- Team Collaboration: Work in a team environment with like-minded colleagues, all passionate about helping others realize their potential in Health Coaching and wellness.
2. Admissions Representative Details
- Lead Engagement: Contact all leads as distributed by the Director of Admissions via phone, internet, and text messages, or any other pertinent communications means.
- Lead Follow-Up: Follow up on all non-responsive leads several times.
- Appointment Coordination: Set appointments with interested potential students and send reminders about these appointments.
- Campus Tour Facilitation: Meet with appointments to conduct campus tours and informational meetings.
- Information Provision: Answer potential student questions to the best of ability and refer specific questions about programs to program directors and career services.
- Logistics Organization: Organize and ensure testing, tutoring, and financial aid appointments for potential students occur.
- Registration Completion: Complete student registration process through signing of all applicable documents.
- Program Education: Educate students about IT programs and services.
- Student Interviewing: Interview students focused on interests, accomplishments, and future goals.
- Career Guidance: Assist students in finding career programs that fit both personal and professional goals.
- Presentation Skills: Make face-to-face/online presentations.
- Community Engagement: Get involved and remain active in community organizations.
- Communication Management: Extensive telephone and appointment setting.
- Performance Achievement: Meet monthly goals.
3. Admissions Representative Responsibilities
- Initial Contact Management: Serve as the first point of contact for potential students expressing interest in one of WVJC’s fast track associate degree programs.
- Multi-Channel Communication: Contact new and old inquiries via phone, email, text, and social media to set up one-on-one or group information sessions.
- Session Facilitation: Conduct information sessions/college interviews with prospective students.
- Relationship Building: Build relationships with potential students and families.
- Enrollment Facilitation: Facilitate prospects' progression through the enrollment process.
- Process Adherence: Adhere to a detailed multi-step process designed to ensure a positive enrollment experience and a plan for each student’s success in respective programs.
- Follow-Up Maintenance: Maintain regular follow-up with students even after enrollment.
- Referral Development: Develop referrals.
- Goal Achievement: Meet goals including daily metrics expectations such as number of calls, talk time, etc.
- Paperwork Processing: Process enrollment paperwork for students according to School and Department policy and procedures.
- Information Provision: Provide information about the School, tours of the facility, and liaise with the Office of Financial Aid.
4. Admissions Representative Accountabilities
- Educational Promotion: Present and promote to a variety of audiences, including prospective students, the value of education.
- Relationship Development: Make contact and develop relationships with high school counselors and administrators.
- Event Participation: Participate in a variety of projects and events related to student recruitment both on and off campus.
- Lead Generation and Enrollment: Generate qualified inquiries, interview and enroll qualified candidates.
- Follow-Up Procedures: Conduct follow-up procedures with enrolled and non-enrolled prospects.
- Quota Achievement: Meet daily calls and appointments quota.
- Goal Achievement: Meet monthly start goals.
- Meeting Participation: Attend all admissions meetings and participate in all orientations.
- Regulatory Adherence: Adhere to all regulatory requirements, school policies, and compliance procedures during the enrollment process.
- Lead Management: Manage a healthy pipeline of prospective student leads from NYC and around the globe who want to consider enrolling at ICE.
- Personalized Communication: Establish relationships with prospective students and execute personalized, quality sales communications by making and receiving phone calls, email, mail, and personal visits to ICE.
- Prospective Student Engagement: Follow up with prospective students to set appointments, tour the school, sit-in on classes, facilitate housing needs and/or financial aid requirements
5. Admissions Representative Functions
- Call Response: Respond to calls from prospects and applicants requesting information about registration for On-Campus/Distance Education courses and Lab classes in a positive and informative manner, providing guidance on the application and registration processes.
- Data Entry: Enroll applicants, enter comprehensive data into the database regarding each prospect, applicant and established student.
- Database Maintenance: Ensure daily update to database with student information received by telephone, facsimile, and electronic or regular mail.
- Customer Service: Provide timely responses to requests of students and prospective students and maintain an excellent level of customer service to all
- Tour Provision: Provide Educational campus tours to potential students.
- Interdepartmental Communication: Communicate pertinent information to appropriate departments and staff members.
- Information Dissemination: Effectively explain detailed information about GIA educational program offerings, course descriptions, tuition and policies to applicants, students or prospective students.
- Event Participation: Attend tradeshows and various other venues and/or events to represent GIA and assist with public outreach efforts.