WHAT DOES AN ADMISSIONS REPRESENTATIVE DO?

• Goal Achievement: Continuously meet and exceed monthly goals and maintain a high level of enrollments by successfully presenting partner universities' degree programs and guiding prospective students through the selection and application process.
• Student Support: Serve as an advisor, counselor, advocate, and mentor for adult students transitioning into the academic environment while balancing education, employment, family, and other life responsibilities.
• Needs Assessment: Conduct one-on-one interviews to evaluate prospective students' needs, interests, and qualifications, matching them to degree programs.
• Information Sharing: Provide prospective students with clear and concise information to help them make informed decisions about educational goals and partner university attendance.
• Program Knowledge: Maintain a high level of knowledge regarding the offerings, programs, and services of all partner universities to ensure student satisfaction throughout the enrollment process.
• Inquiry Response: Efficiently and professionally respond to prospective students' concerns, issues, or inquiries, successfully qualifying them for academic programs.
• Collaboration: Consult and coordinate communications with partner universities' Admissions, Student Finance, and Academic Advising teams by gathering necessary documentation and information to guide prospects through the entire admissions and enrollment process.
• CRM Management: Accurately document and record continuous contact using the CRM system, produce activity reports, and maintain pipeline data.
• Student Engagement: Connect with prospective students by engaging them to understand their interest in Health Coach Training Programs and Advanced Course opportunities.
• Coaching Skills: Activate coaching skills to cultivate relationships with new leads and provide mentorship.
• Industry Expertise: Answer industry, dietary, and program-specific questions as they relate to IIN’s course and mission by utilizing a keen understanding of health and wellness.
• Sales Strategy: Maintain strong sales tactics and strategies specific to the wellness and education industry while developing a robust pipeline.
• Team Collaboration: Work in a team environment with like-minded colleagues, all passionate about helping others realize their potential in Health Coaching and wellness.

• Lead Engagement: Contact all leads as distributed by the Director of Admissions via phone, internet, and text messages, or any other pertinent communications means.
• Lead Follow-Up: Follow up on all non-responsive leads several times.
• Appointment Coordination: Set appointments with interested potential students and send reminders about these appointments.
• Campus Tour Facilitation: Meet with appointments to conduct campus tours and informational meetings.
• Information Provision: Answer potential student questions to the best of ability and refer specific questions about programs to program directors and career services.
• Logistics Organization: Organize and ensure testing, tutoring, and financial aid appointments for potential students occur.
• Registration Completion: Complete student registration process through signing of all applicable documents.
• Program Education: Educate students about IT programs and services.
• Student Interviewing: Interview students focused on interests, accomplishments, and future goals.
• Career Guidance: Assist students in finding career programs that fit both personal and professional goals.
• Presentation Skills: Make face-to-face/online presentations.
• Community Engagement: Get involved and remain active in community organizations.
• Communication Management: Extensive telephone and appointment setting.
• Performance Achievement: Meet monthly goals.

Meeting monthly starts is one of several accountabilities, and the posted qualifications and requirements lays out the full set employers define.

• Initial Contact Management: Serve as the first point of contact for potential students expressing interest in one of WVJC’s fast track associate degree programs.
• Multi-Channel Communication: Contact new and old inquiries via phone, email, text, and social media to set up one-on-one or group information sessions.
• Session Facilitation: Conduct information sessions/college interviews with prospective students.
• Relationship Building: Build relationships with potential students and families.
• Enrollment Facilitation: Facilitate prospects' progression through the enrollment process.
• Process Adherence: Adhere to a detailed multi-step process designed to ensure a positive enrollment experience and a plan for each student’s success in respective programs.
• Follow-Up Maintenance: Maintain regular follow-up with students even after enrollment.
• Referral Development: Develop referrals.
• Goal Achievement: Meet goals including daily metrics expectations such as number of calls, talk time, etc.
• Paperwork Processing: Process enrollment paperwork for students according to School and Department policy and procedures.
• Information Provision: Provide information about the School, tours of the facility, and liaise with the Office of Financial Aid.

• Educational Promotion: Present and promote to a variety of audiences, including prospective students, the value of education.
• Relationship Development: Make contact and develop relationships with high school counselors and administrators.
• Event Participation: Participate in a variety of projects and events related to student recruitment both on and off campus.
• Lead Generation and Enrollment: Generate qualified inquiries, interview and enroll qualified candidates.
• Follow-Up Procedures: Conduct follow-up procedures with enrolled and non-enrolled prospects.
• Quota Achievement: Meet daily calls and appointments quota.
• Goal Achievement: Meet monthly start goals.
• Meeting Participation: Attend all admissions meetings and participate in all orientations.
• Regulatory Adherence: Adhere to all regulatory requirements, school policies, and compliance procedures during the enrollment process.
• Lead Management: Manage a healthy pipeline of prospective student leads from NYC and around the globe who want to consider enrolling at ICE.
• Personalized Communication: Establish relationships with prospective students and execute personalized, quality sales communications by making and receiving phone calls, email, mail, and personal visits to ICE.
• Prospective Student Engagement: Follow up with prospective students to set appointments, tour the school, sit-in on classes, facilitate housing needs and/or financial aid requirements

Managing a global lead pipeline looks routine, but the full career outlook for this role shows what it leads to professionally.

• Call Response: Respond to calls from prospects and applicants requesting information about registration for On-Campus/Distance Education courses and Lab classes in a positive and informative manner, providing guidance on the application and registration processes.
• Data Entry: Enroll applicants, enter comprehensive data into the database regarding each prospect, applicant and established student.
• Database Maintenance: Ensure daily update to database with student information received by telephone, facsimile, and electronic or regular mail.
• Customer Service: Provide timely responses to requests of students and prospective students and maintain an excellent level of customer service to all
• Tour Provision: Provide Educational campus tours to potential students.
• Interdepartmental Communication: Communicate pertinent information to appropriate departments and staff members.
• Information Dissemination: Effectively explain detailed information about GIA educational program offerings, course descriptions, tuition and policies to applicants, students or prospective students.
• Event Participation: Attend tradeshows and various other venues and/or events to represent GIA and assist with public outreach efforts.

Translate your lead engagement work into a resume that reaches a hiring manager.