What Does An IT Business Systems Analyst Do?

WHAT DOES AN IT BUSINESS SYSTEMS ANALYST DO?

Updated: Dec 09, 2025 - The Information Technology (IT) Business Systems Analyst serves as a liaison between business stakeholders and IT, translating business needs into functional requirements and technical documentation while managing an offshore development team. This position leads cross-functional teams through the development lifecycle, supports decision-making with solution proposals and proof of concepts, and ensures alignment of project priorities and roadmaps. The analyst also delivers user training, communicates technical changes to non-technical audiences, and recommends enhancements based on organizational insight.

A Review of Professional Skills and Functions for IT Business Systems Analyst

1. IT Business Systems Analyst Overview

Business Analysis: Interact with business lines to clarify business requirements.
Feasibility Assessment: Assess feasibility, benefits, and risks, and provide opinions and recommendations.
Impact Analysis: Analyze the impact of business requirements on existing systems and the overall IT environment.
Effort Estimation: Provide effort estimates for analysis and project support work.
Requirements Specification: Transform business requirements into software requirements specifications.
Solution Design: Recommend the solution design, support architecture design, development, and testing.
Change Management: Maintain specifications up to date throughout the project, implementing approved changes.
Post-Implementation Support: Provide post-implementation support to system administrators during stabilization.
Vendor Management: Participate actively in vendor-related RfPs.
Gap Analysis: Document specific requirements, perform gap analysis, and participate in the evaluation process.

2. IT Business Systems Analyst Roles and Responsibilities

Technical Leadership: Responsible for being the subject matter expert in the corporate functions technology domain and providing technical leadership in solution design and implementation.
Product Management: Responsible for product strategy, roadmap, and requirement planning.
Requirements Development: Take business outcomes and customer research data and convert them into functional and non-functional requirements.
Stakeholder Collaboration: Collaborate with stakeholders to define system functional requirements and translate them into technical requirements for development.
Technical Support: Provide technical support and guidance to stakeholders to ensure smooth business operations.
Process Automation: Define, develop, and deliver solutions for process automation to improve stakeholder business process efficiency.
Project Management: Lead and manage small to medium projects to ensure successful delivery and achievement of project objectives.
Cross-Functional Coordination: Collaborate with various project team members and business stakeholders to ensure smooth execution and transition of the project.
System Maintenance: Perform regular system maintenance and monitoring to ensure system integrity, performance, security, and compliance meet company standards.
Solution Customization: Work with Geo Technical Product and the engineering organization to infuse market-specific nuances into solution requirements.

3. IT Business Systems Analyst Details and Accountabilities

LMS Development: Develop and maintain the learning management system to meet all regulatory needs and ensure data accuracy and integrity.
Content Management: Create ILTs, upload materials, build curricula and learning pathways, develop tests, and configure custom pages.
User Administration: Create user accounts, register users, and configure end-user home pages.
Course Configuration: Configure the course catalog and set up course integration with third-party vendors.
Content Monitoring: Monitor course content and manage the addition or deletion of resources.
LMS Administration: Responsible for overall LMS administration and reporting.
Data Reporting: Generate standard and custom-built reports as requested by the business and stakeholders.
User Support: Provide end-user support for the LMS.
Technical Assistance: Offer technical assistance and create instructional documentation for LMS end users.
Training Support: Develop training and technical support materials to aid the team and system processes.
System Feedback: Provide support and feedback to users, supervisors, administrators, and others interacting with the learning management system.
eLearning Deployment: Support eLearning deployment, learning object configuration, and QA testing prior to launch.
Issue Communication: Communicate any course-level errors with the eLearning Project Coordinator.
Timeline Management: Advise on correction timelines and required actions.
Integration Support: Support company integration projects related to Cornerstone.

4. IT Business Systems Analyst Duties and Roles

Customer Collaboration: Work collaboratively with internal and/or external customers.
Process Documentation: Document and evaluate existing business processes and procedures using flowcharts, data flow diagrams, etc.
Needs Documentation: Document business needs being satisfied by existing processes.
Procedure Documentation: Document existing processes and procedures.
Process Analysis: Analyze existing processes and procedures.
Process Improvement: Perform light (e.g., single department, simple workflow) process improvement analysis.
Customer Referral: Responsible for referring customers to the process.
Requirements Documentation: Elicit and document in writing the business, system, user, and functional requirements of the IT solution.
Solution Presentation: Present possible alternative approaches for a solution, clearly communicating both verbally and in writing to all stakeholders.
Stakeholder Alignment: Work with all stakeholders to come to a consensus on the best alternative to effectively meet the business objectives, eliminating unnecessary work, rework, and redundancy.
Solution Design: Design and document the solution, including requirements, screen mock-ups, and flow diagrams.
Development Support: Assist the software developer in producing detailed system designs and ensure the designs are consistent with the documented system requirements.

5. IT Business Systems Analyst Duties

Process Accuracy: Ensure process changes are accurate, effective, and fully documented.
Issue Remediation: Prepare thorough remediation steps for issues that arise during configuration and testing.
Analytical Skills: Apply business expertise and analytical skills to resolve business issues and challenges.
Documentation Update: Update procedures, standards, and other documentation under the direction of senior management.
Process Configuration: Process configuration changes, such as user access, parameter settings, and workflows.
Release Readiness: Assist with minor and major release readiness by supporting the Development and QA team.
Project Scoping: Work with Leadership and Business Owners to define project scope and produce scope documents.
Meeting Coordination: Participate in meetings, maintain meeting minutes, and ensure documentation is complete and accurate.
Agile Conversion: Convert business requirements defined in the project scope to user stories for the development team, utilizing agile methodology.
Team Representation: Represent the Application Development team at project meetings and cross-functional teams.

6. IT Business Systems Analyst Key Accountabilities

UAT Coordination: Coordinate UAT with business owners for internal system changes.
UAT Execution: Execute UAT for external system changes.
Training Development: Work with business partners to create training materials and ensure the business is prepared to accept change.
Release Documentation: Prepare release documentation to ensure system changes are documented and any outstanding issues are identified and mitigated.
Testing Compliance: Ensure QA and UAT testing meet established acceptance criteria before Change Management approval.
Sprint Management: Oversee test execution schedule and milestones to ensure biweekly and quarterly sprints are deployed on time.
Issue Monitoring: Monitor production support issues and prioritize appropriately.
Defect Validation: Perform initial validation of reported defects and provide additional user training.
Defect Communication: Effectively communicate defect behavior to the application development team for expedient resolution.

7. IT Business Systems Analyst Responsibilities

Print Research: Research print outputs from Admin systems.
Layout Design: Establish layout for print files.
ETL Development: Work with SMEs to establish an ETL layer for data from PAS.
Workflow Knowledge: Work knowledge of workflow and document management solutions.
Vendor Management: Manage 3rd party vendor delivery and achieve desired outcomes.
IT Alignment: Assist in tasks between IT capabilities and business objectives.
Process Improvement: Facilitate improvements through process or system solutions to increase overall quality and meet business partner demands.
Gap Analysis: Assist in conducting business and gap analysis to align information technology solutions with business initiatives.
Solution Implementation: Suggest and implement ideas to solve process gaps and system gaps.

8. IT Business Systems Analyst Functions

Requirements Documentation: Assist in the preparation of requirements and process flow documentation in written and/or graphical form (flows).
Knowledge Transfer: Work with a senior member of the team to receive knowledge transfer for specific application work.
Technical Understanding: Maintain a general understanding of the technology that supports the business needs.
SDLC Adherence: Adhere to documented SDLC practices for project and support work using Agile or Waterfall methodology.
Requirements Analysis: Elicit, capture, analyze, refine, articulate, and document business requirements, use cases, and/or user stories and acceptance criteria.
User Documentation: Create end-user documentation (e.g., user guides, process flow charts, training materials, etc.).
Test Development: Work with the testing (QE) team to develop system integration test scripts.
Testing Validation: Ensure testing results correspond to the expectations of the business.
Agile Participation: Participate in sprint planning meetings, sprint reviews, and retrospectives.
Backlog Support: Responsible for assisting in backlog grooming.

9. IT Business Systems Analyst Accountabilities

IT Liaison: Liaise between the IT department and business teams as an information source and communicator.
Requirements Capture: Capture business processes and requirements.
Functional Translation: Translate business requirements into specific and complete functional requirements for use by designated project teams.
Project Collaboration: Collaborate with the project team and validate that all necessary requirements have been fulfilled for optimum use of time and budgets.
Requirements Management: Organize requirements to manage and communicate them effectively and efficiently.
Technical Translation: Translate business requirements into technical requirements.
Solution Validation: Ensure solutions meet business needs and requirements.
Process Optimization: Identify and avoid unnecessary activities that do not pertain to the project’s objectives and outcomes.
Specification Development: Develop specifications, diagrams, and flowcharts.

10. IT Business Systems Analyst Roles and Details

Information Gathering: Collect information from end users, product owners, and business teams.
Requirements Validation: Ensure project requirements meet the business and technology needs.
Initiative Prioritization: Prioritize initiatives based on business needs and requirements.
Team Coordination: Coordinate with developers and QA teams to build and implement technology solutions.
System Integration: Integrate multiple systems and reconcile the needs of different teams.
Documentation Management: Document, develop, and revise system design procedures, test procedures, and quality standards.
Project Support: Aid the project manager in sprint planning and retrospectives.
Estimation Leadership: Lead epic and sprint estimating.
Process Improvement: Work with PM and PO to improve the overall value stream.

11. IT Business Systems Analyst Key Accountabilities

Business Analysis: Interact with business, conduct analysis, and document business processes, functions, capabilities, requirements, etc., enabled by IT.
IT Liaison: Perform a liaison role between the business and IT Services.
Solution Verification: Verify that the implemented solution meets the requirements.
Change Management: Identify and articulate the need for change and assess the impact of the change.
Requirements Analysis: Analyze and interpret business and user requirements into functional requirements and specifications that have an appropriate level of detail suitable for use by the development and implementation teams.
Requirements Elicitation: Solicit client requirements using walk-throughs, document analysis, storyboards, use case scenarios, business analysis, tasks, and workflow analysis.
Requirements Documentation: Write clear and concise requirements ensuring that requirement statements are complete, consistent, concise, comprehensible, feasible, unambiguous, and verifiable.
Project Support: Support project managers to ensure key deliverables are met in an accurate and timely manner, assisting in troubleshooting problems and issues.
Solution Recommendation: Make recommendations and provide alternative solutions.

12. IT Business Systems Analyst Role Purpose

User Needs Assessment: Assess user needs through close cooperation with business functions.
IT Support: Provide support and proactive service, including analysis of opportunities in accordance with the IT strategy and architecture.
Issue Communication: Communicate system-related problems in collaboration with IT teams and the software vendor on changes, fixes, and updates.
System Maintenance: Responsible for ongoing troubleshooting, user support, and maintenance of the systems to ensure customer satisfaction.
Release Management: Manage the system release process, including vendor management, coordination of validation activities with development, and execution of testing.
System Configuration: Configure the development of new system functionalities based on user requirements.
Training Development: Develop training documentation and eLearning modules, and coordinate and provide end-user training.
QS Documentation: Create system-related QS documentation in compliance with relevant policies and standards.
Compliance Assurance: Guarantee compliance with CSV requirements, IT Policies, and Standards.

13. IT Business Systems Analyst Additional Details

IT-Business Liaison: Act as the liaison between IT and business stakeholders during analysis, requirements definition, and design activities for new solutions and/or integration projects.
Requirements Facilitation: Collaborate with business stakeholders to facilitate and document business requirements, use cases, and functional specifications.
Strategic Advisory: Provide strategic advice for business processes and solutions.
Process Understanding: Gain a holistic understanding of a broad range of business processes and related systems.
Technical Coordination: Interact with and direct technical partners to develop and test solution alternatives.
Technical Knowledge: Understand technical terminologies around UI, API, and databases.
Data Analysis: Investigate, analyze data, and derive insights from databases and Excel files.
Effective Communication: Communicate effectively both orally and in writing with management, team members, and business partners.
Visual Communication: Develop visual and graphical depictions for effective communication.
Problem Solving: Analyze and solve complex business problems and determine suitable IT solutions.
Analytical Application: Apply broad business knowledge and practical experience to the analysis and solution generation process.
Relationship Management: Establish and maintain productive working relationships with departmental staff and internal business partners.
UAT Participation: Generate use cases and participate in user acceptance testing.
Information Clarity: Communicate complex information clearly and concisely, both orally and in writing, to technical and non-technical audiences.

14. IT Business Systems Analyst Roles

System Configuration: Develop, document, and configure system specifications that conform to defined architecture standards, address business requirements, and processes.
Deployment Planning: Involved in planning of system and development deployment, as well as responsible for meeting hardware and software compliance and security standards.
System Evaluation: Evaluate the interface between hardware and software, operational requirements, and characteristics of the overall system.
Design Documentation: Establish and document system design, parameters, and formats.
System Optimization: Ensure hardware and software systems functionality, performance, and compatibility, and coordinate and/or modify system parameters in terms of configurations, such as existing and projected computer capacity and capabilities.
Performance Improvement: Actively identify system functionality or performance deficiencies, execute changes to existing systems, and test functionality to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage.
Testing Documentation: Document testing and maintenance of system updates, modifications, and configurations.
Vendor Liaison: Act as a liaison with key technology vendor technologists or other business functions.

15. IT Business Systems Analyst Details and Accountabilities

Business Advocacy: Advocate for business partners to ensure their requirements are satisfied and feedback is considered.
Team Management: Oversee and manage a small IT offshore development team.
Requirements Translation: Transform business needs into functional requirements and technical design documents, including proposing various alternative solutions and proofs of concept (POC).
Decision Support: Aid quick business decision-making.
Project Management: Manage priorities, customer relationships, engagements, and future roadmaps, and generate innovative solutions in a fast-paced environment.
User Training: Develop and communicate training and documentation for business users, and coordinate and/or hold sessions and other user-related activities.
Technical Communication: Summarize technical designs and changes to a non-technical audience while providing direction to the delivery team.
Cross-Functional Leadership: Lead cross-functional linked teams through the development project lifecycle.
Gap Analysis: Identify gaps and recommend enhancements related to new or existing software, services, and workflows based on a broad view of the organization.

16. IT Business Systems Analyst Tasks

Goal Setting: Develop and implement department goals and objectives.
Strategic Planning: Prepare strategic plans and budgets related to information technology.
Policy Development: Develop policies and procedures in support of the information technology function, cybersecurity requirements, and the goals of the city.
Asset Management: Responsible for documenting and inventorying information technology software and hardware.
Project Leadership: Research, propose, and lead large-scale, long-term technology-related projects.
Application Development: Participate in and lead complex application development, enhancement, and integration projects.
Technical Coordination: Coordinate assigned technical activities such as installation and testing processes.
Process Analysis: Identify and analyze complex or conflicting work processes.
Employee Consultation: Consult with division employees on system or process changes to meet their needs.
Efficiency Improvement: Recommend complementary technology and work process changes to increase efficiency and resident service.
Issue Resolution: Coordinate and resolve application software-related help desk tickets.

17. IT Business Systems Analyst Roles and Responsibilities

System Evaluation: Recommend the acquisition or retirement of systems based on division needs.
Vendor Communication: Communicate with vendors regarding software and hardware costs and availability.
System Analysis: Examine manual and/or older systems to identify functionality issues.
System Integration: Establish integration points between software applications.
User Training: Coordinate applications-related training for end users, employing a variety of software and methodologies to create instructional presentations.
Issue Resolution: Identify repetitive user issues and either personally provide training or coordinate with vendors to provide more comprehensive training.
GIS Oversight: Provide direction to staff and contractors using GIS and assist in prioritizing and coordinating the GIS function.
Contractor Management: Provide direction and oversight to IT contractors providing services to the City.
Infrastructure Coordination: Coordinate City fiber-optic cabling infrastructure.
Service Communication: Communicate with vendors on available fiber-optic cabling services and pricing.
Asset Inventory: Maintain an inventory of all fiber-optic cabling and connections throughout the system.
Maintenance Coordination: Coordinate maintenance and support efforts with contractors, overseeing break/fix and splicing contracts.
User Support: Provide user support and coordination pertaining to phone, audio/visual, and other technology systems.

18. IT Business Systems Analyst Duties

Requirements Analysis: Interact with internal departments to understand new or changing application requirements.
Workflow Evaluation: Analyze operational workflow and existing system functionality to identify and implement application changes to accomplish the desired business capabilities.
Project Assessment: Perform assessments of project requests and coordinate a cross-functional effort to define solutions and evaluate vendors for small and mid-sized initiatives.
Application Administration: Administer applications to ensure they are correctly configured and support internal customer needs.
Customer Support: Respond promptly to customer issues and provide timely resolution of these problems.
Time Management: Manage time effectively and balance the need to complete both operational support tasks and project assignments.
Interface Support: Provide support for the existing interfaces between applications, ensuring that any errors are remediated in a timely way.
Vendor Collaboration: Responsible for working with the application vendors to enhance these interfaces or to create new interfaces.
IT Expertise: Act as an IT subject matter expert (SME) for multiple business and clinical areas and their associated applications.
Mentorship: Mentor others to develop their skills and knowledge of applications and processes.
Problem Solving: Apply expertise to solve problems, even when it involves areas or systems that are unfamiliar.

19. IT Business Systems Analyst Job Summary

Application Upgrades: Coordinate the work involved with upgrading business and clinical applications.
Cross-Functional Collaboration: Work with internal customers, vendors, and other IT departments.
Project Management: Responsible for project management of small projects that have moderate complexity and involve a small project team with staff from multiple teams.
Vendor Relations: Effectively foster and manage vendor relationships, knowing how and when to escalate issues.
Process Documentation: Follow established standards and procedures, and thoroughly document standard work for supported processes and applications.
Process Improvement: Think broadly and continually improve processes and applications across different areas of IT, helping improve quality, efficiency, and satisfaction for business and clinical staff.
Quality Assurance: Ensure the quality of systems by developing test cases, performing and/or coordinating testing, and reporting on test results.
Issue Resolution: Work effectively with others to resolve issues identified through the testing process.
Lifecycle Management: Perform the full range of project lifecycle activities.
Workflow Analysis: Responsible for business and workflow analysis, requirements definition, documentation, testing, go-live planning, project coordination, and customer support.
Task Focus: Focus on select tasks such as analysis or testing.

20. IT Business Systems Analyst Overview

Stakeholder Collaboration: Partner with business liaisons and technical teams (development and quality assurance).
Requirements Definition: Understand and define system goals and technical system requirements.
Technical Specification: Create technical specifications and processes using structured analysis and data modeling techniques (e.g., activity diagrams, storyboards, entity-relationship diagrams).
Agile Documentation: Create and facilitate Agile delivery stories and requirements.
Design Partnership: Partner with designers to build system functionality and quality attributes.
Testing Participation: Participate in system and user acceptance testing efforts.
Automation Implementation: Build and leverage automation to decrease overall system deployment and support cycle time.
Agile Storyboarding: Create and facilitate Agile delivery storyboards and EPICs.
Process Improvement: Implement process changes and tools.
System Collaboration: Understand system interdependencies and collaborate across domains and squad teams accordingly.

21. IT Business Systems Analyst Accountabilities

IT Solution Delivery: Define and deliver information technology solutions capable of analyzing and performing data migration testing, bug reporting, and defect tracking.
Requirements Elaboration: Participate in the elaboration of business requirements of external clients.
Technical Analysis: Analyze and transform these requirements into detailed technical specifications for software development.
Solution Design: Responsible for participating in the design and/or modification of the software and/or hardware solution, and in the production, testing, and installation of developed functionalities.
System Maintenance: Provide support for software configuration, ensuring the maintenance of systems and software programs.
Solution Implementation: Find, propose, and implement appropriate solutions for customization, capacity building, integration, or introduction of specific IT systems based on the business needs of external clients.
Technical Documentation: Create technical documentation for selection processes, Requests for Quotation (RFQ), Requests for Information (RFI), Quote Requests, Evaluation Criteria Matrices, Integration Plans, Knowledge Transfer Documents, and Internal Assessment Documents.
Requirements Management: Elicit, develop, organize, document, and simplify requirements.
Performance Reporting: Analyze and provide status reports on maintenance activities, KPIs, and asset failure codes.
Requirements Documentation: Develop requirements analysis documentation for projects in the approval process.
Project Documentation: Develop project documentation, including technical specifications and user guides.
Quality Assurance: Conduct quality assurance testing for software systems.

22. IT Business Systems Analyst Roles and Responsibilities

Requirements Gathering: Work closely with IT management and business partners to elicit requirements and document processes in support of delivering new business capabilities.
Process Documentation: Partner with a diverse business community to document as-is and to-be business processes.
Requirements Definition: Document clear and testable requirements that describe a technology to be implemented.
Validation Support: Collaborate in the creation, review, and approval of validation documents.
Process Improvement: Recommend business process and system changes to improve efficiency and business outcomes.
Project Participation: Participate as a key member of implementation projects, which may include requirements elicitation, technology evaluation, software configuration, testing, validation, and end-user knowledge transfer.
Stakeholder Communication: Facilitate clear communication between business partners and IT technical teams.
Dashboard Design: Support the design process of dashboards with internal customers.
Data Integration: Establish and maintain source system links to the data platform ODS.
MDM Support: Collect, document, and clearly identify information system requirements and business processes in supporting MDM and data platform service.
Functional Translation: Translate and simplify requirements to create functional specifications for development.
Change Management: Define, design, and progress changes of capability to the business via change management.
Testing Preparation: Prepare testing scenarios and integration testing for any project application services.

23. IT Business Systems Analyst Duties

Requirements Analysis: Conduct in-depth analysis to elicit comprehensive business requirements and use cases, interpret findings, and recommend the best build-or-buy solutions to align IT and business initiatives, including documentation and reviews for accuracy.
Process Evaluation: Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
Process Leadership: Utilize business analysis skills to develop, recommend, and lead new processes and procedures.
Technology Review: Conduct a technology review of existing systems when new software has been requested for vetting.
Software Selection: Present options and assist with making decisions on appropriate software.
Dependency Management: Understand process and system dependencies and ensure efficient data flow.
Agile Artifacts: Create Epic and Jira stories against the use case and requirements.
Use Case Alignment: Analyze existing use case documents to create stories to align development for the new system.
Journey Mapping: Organize journey walk-throughs of stories and mapping of stories to acceptance criteria to apprehend coverage.
Technical Roadmap: Write the technical roadmap from the as-is state to the to-be state.
Change Documentation: Document such changes, and write and communicate user stories.
Requirements Translation: Translate complex business requirements into product requirements/user stories.

24. IT Business Systems Analyst Responsibilities

Application Support: Responsible for 2nd and 3rd line support for mission-critical business applications (ERP, CRM, BI).
BI Support: Support business intelligence initiatives using SQL and Power BI.
Process Optimization: Simplify and streamline existing business processes (continuous improvement).
Project Leadership: Lead small projects involving ERP and BI solutions.
Business Engagement: Engage with the business to identify value-add opportunities.
System Implementation: Work with the Systems and Network team to implement hardware, network, and system software.
Effort Estimation: Provide effort estimates for the analysis work.
Requirements Specification: Transform business requirements into functional and non-functional specifications.
Solution Design: Participate in the solution design, support development, and testing.
Gap Analysis: Provide functional and gap analysis in application acquisition (RfPs).
Requirements Documentation: Document specific requirements and participate in the evaluation process.
Sanity Testing: Responsible for sanity testing.

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