What Does A Senior IT Business Analyst Do?

WHAT DOES A SENIOR IT BUSINESS ANALYST DO?

Published: Oct 29, 2025 - The Senior Information Technology (IT) Business Analyst partners with merchandising, planning, and cross-functional teams to define business needs, shape project scope, and ensure alignment with strategic goals. This role involves facilitating workshops, managing requirements across Agile and Waterfall models, and collaborating with enterprise data, development, and solution teams to deliver effective system and reporting solutions. The analyst also leads a team of analysts, governs business analysis practices, and supports project delivery by identifying dependencies, managing risk, and overseeing vendor selection activities.

A Review of Professional Skills and Functions for Senior IT Business Analyst

1. Senior IT Business Analyst Overview

Business Intelligence Management: Work on key business intelligence and reporting programs, ensuring the successful delivery of high-value products.
Stakeholder Collaboration: Collaborate closely with business stakeholders and Scrum teams to understand and articulate business requirements.
Process Optimization: Evaluate existing processes and optimize them for efficiency and risk mitigation.
Solution Delivery: Deliver end-to-end solutions to business stakeholders located globally.
Requirements Communication: Ensure that requirements are understood by all members of the project team.
Acceptance Criteria Definition: Define requirements acceptance criteria in a form that enables comprehensive test scenario coverage.
Program Alignment: Understand the overall program and ensure that deliveries align with program objectives and timescales.
Technical Analysis: Responsible for being technical and hands-on, using SQL to aid analysis and investigation, and supporting the team in building ETL processes, QlikView dashboards, BO reports, etc.

2. Senior IT Business Analyst Roles

Requirements Gathering: Work with the country business to capture requirements during project conceptualization.
Business Documentation: Assist the business in the preparation of business Requirements.
Technical Translation: Articulate business requirements in technical terms.
Impact Analysis: Conduct impact analysis for local applications for in-country and regional projects.
Cross-Department Coordination: Coordinate and negotiate with different departments of the bank during business requirements analysis and throughout the project lifecycle.
Technology Prioritization: Facilitate technology input to in-country prioritization.
Business Support: Address business queries through CMP or other channels that are raised for SME or consultancy purposes.
Gap Analysis: Support businesses in gap analysis with external partners, infrastructure teams, and regulatory bodies for technology matters.
Stakeholder Liaison: Liaise with business stakeholders on technology deliverables and project-related issues.

3. Senior IT Business Analyst Tasks

Testing Facilitation: Facilitate country testing progress and UAT sign-off during the last mile.
Documentation Management: Ensure that all initiatives are properly documented and formalized.
Post-Implementation Support: Follow up during the post-implementation intensive care period and assist as needed.
Go-Live Coordination: Drive Tech live and customer live through business communications.
Business Analysis: Understand business needs and identify opportunities to improve processes or potential growth.
Team Interaction: Facilitate interactions between the country and regional GCT team.
Single Point of Contact: Act as a single point of contact to the country business for technology matters.
Operational Support: Work with Country Business on operational matters (e.g., technology projects, outages).
Communication Skills: Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information.
Policy Guidance: Guide businesses on technology policies.

4. Senior IT Business Analyst Details and Accountabilities

Risk Platform Development: Analyze, contribute, and drive the development and maintenance of the risk management platform.
Interface Management: Manage end-to-end interface changes to and from the Risk DWH.
Project Leadership: Serve as a key person in demanding projects for Risk Management.
Technology Evaluation: Assess new and innovative technologies and help implement them to evolve the platform.
Innovation Advocacy: Act as an ambassador for innovation on topics such as smart analytics, DevOps, and more.
Issue Resolution: Respond to and handle complex issues.
Continuous Improvement: Help to embed a culture of continuous improvement.
Cross-Functional Coordination: Coordinate tasks closely with multiple business and development teams in other international locations.

5. Senior IT Business Analyst Roles and Responsibilities

IT-Business Liaison: Liaise between the IT team and the Business units.
Information Communication: Act as an information source and communicator between business units.
Quality Enhancement: Enhance the quality of IT products and services.
Data Utilization: Utilize IT data for business insights.
Requirements Analysis: Gather and analyze business needs in the form of Epics and User Stories.
Technology Implementation: Source and implement new business technology.
Solution Development: Find technological solutions to business requirements.
Reporting: Produce reports on application development and implementation.
Data Analysis: Analyze data to inform business decisions.
Healthcare Application Support: Analyze and support the implementation of healthcare services applications and related revenue cycle software solutions.
Quality Assurance: Perform quality assurance for the software solutions.

6. Senior IT Business Analyst Duties and Roles

Finance Relationship Management: Build strong relationships with corporate finance and local finance teams by offering proactive guidance during all finance and controlling SAP-related activities such as implementations, upgrades, and optimizations.
Project Contribution: Contribute to enhancement projects, implementations, and upgrades by assisting with requirement gathering for complex business procedures while providing best business practices knowledge, documentation, data analysis, solutions, and presentations.
System Configuration: Design, configure, and test new capabilities, enhancements, and enterprise-wide applications that improve business productivity and enhance value.
Global Solution Enablement: Strive to enable global solutions for all sites.
Testing Execution: Create and execute required test scenarios to ensure complete testing on all new and changed components.
Requirements Coordination: Coordinate with business stakeholders to understand and document business requirements related to the needed changes and the end-user experience.
Operational Support: Lead the operational support of existing SAP ERP applications, the FICO domain, and other finance-related applications.
Process Harmonization: Harmonize and improve finance and controlling business processes at local sites and across all global locations to ensure compliance and enhance productivity.

7. Senior IT Business Analyst Duties

Business Consultation: Consult with users and vendors to translate complex business requirements through in-depth evaluation of business processes, systems, and industry standards and into business requirement documents and interface systems specifications.
Team Collaboration: Collaborate with a team of IT source systems SMEs, business owners of the "as is" key applications, key for the IFRS17 program, and IT implementation team members on all phases of the software development lifecycle.
Design Solution: Identify design issues, develop elegant analysis and business solutions, and justify design decisions eloquently.
User Support: Support user groups and participate in business requirements, clarifications, and documentation with sign-off from all business owners.
System Change Support: Support system change processes from requirements through implementation and provide input based on analysis of information.
Stakeholder Consultation: Consult with business stakeholders/key representatives to determine system functional specifications and provide user and operational support.
Usability Evaluation: Perform usability/heuristic evaluations and validations across the design and solution lifecycle.
Workshop Organization: Organize workshops and task groups for business users to collect, explain the conceptual data mart design, validate IT understanding with the business, and assist the business in simulating all business events to test out the logical data model of the financial data mart before building.
Risk Assessment: Appropriately assess risk when business decisions are made, demonstrating particular consideration for all business and systems integration.
Regulatory Leadership: Lead the business analysis team and testing team in supporting IFRS 17 regulatory deliverables.
Technical Design Oversight: Engage in technical design and oversight associated with ETL processes.
Testing Strategy: Work closely with the test manager to formulate a test strategy for end-to-end testing, support SIT, UAT, OAT, and deployment to production.
Team Coaching: Act as a coach to new or junior-level analysts and work as a team to achieve business objectives, performing other duties and functions.

8. Senior IT Business Analyst Responsibilities

Requirements Analysis: Analyze and translate business requirements to system specifications for complex IT programs and projects.
System Specifications: System specifications include wireframes, use cases, UML, and business process models.
Deployment Support: Support deployment and post-launch maintenance/enhancement.
Solution Alignment: Ensure IT solutions are created, aligned and documented in time and in quality according to the business and IT program/project priorities.
Impact Analysis: Provide proper analysis of impacts to the overall IT system landscape for business requirements/concepts.
Requirements Gathering: Drive requirements gathering and analysis activities on multiple complex business topics in a fast-paced and changing environment.
Primary Liaison: Act as the primary liaison to business as well as onsite or offshore development and test teams for the assigned projects.
Continuous Improvement: Make recommendations that drive continuous improvement and innovation, leading to ease of use for internal and/or external customers, as well as leading to effective and efficient processes in operations.
Quality Assurance: Provide quality assurance for newly developed solutions and coordinate User Acceptance.

9. Senior IT Business Analyst Accountabilities

Requirements Gathering: Gather business and system requirements from stakeholders.
Requirements Definition: Assist stakeholders in defining requirements and suggest ideas.
Documentation Creation: Create SRS (System Requirement Spec), Feature List, UC list and UC detail, GBR (General Business Rules) and wire frame for complex UCs.
Knowledge Transfer: Assist the dev team in knowledge transfer of the existing system.
UI Collaboration: Work with the UI/UX Designer for UI design and screen mock-up.
UI Review: Review and provide the appropriate feedback on the final implementation of the user interface.
Project Support: Assist the solution delivery manager on project scope, estimation and planning.
Requirements Sign-off: Assist the solution delivery manager with the requirement sign-off process.
Change Request Management: Assist the solution delivery manager in managing project change requests.
Stakeholder Communication: Act as the bridge between stakeholders and the dev team to clarify requirements with the development team (developer team leader, developers, UI/UX designer), both business and system analysis views, as well as the bridge among the internal team.
Quality Assurance: Work as QA/QC to verify that all requirements of the system are fulfilled by the implementation in a traceable manner among requirements, CRs and implementations.
UAT Support: Support UAT in testing, verifying bugs/issues with stakeholders.
QA Training: Conduct QA training for other team members frequently to improve their knowledge of processes and follow them.

10. Senior IT Business Analyst Functions

Strategic Understanding: Understand the strategic objectives of the product program.
Requirements Identification: Drive the identification of requirements across business units, collaborate with the product owner and key stakeholders to improve product/service development.
Business Analysis: Create a detailed business analysis, outlining any challenges and opportunities for the business.
Process Modeling: Prepare process models, diagrams, and workflow charts by studying system capabilities.
Requirements Analysis: Analyze and verify requirements for completeness, consistency, and feasibility.
Requirements Translation: Translate conceptual requirements into functional requirements and detailed user stories in a clear and comprehensible manner.
Stakeholder Engagement: Involve stakeholders and get approvals on the documentation.
Market Research: Perform market research and help conduct RFP assessment.
User Training: Provide training/workshops to key users.
Requirements Management: Manage and track the status of requirements throughout the project lifecycle, enforce and redefine as necessary.
Project Support: Support the project team and actively participate during the implementation of the project.

11. Senior IT Business Analyst Job Description

Requirements Collection: Collect, analyze and translate business needs into system requirements in collaboration with the product owner, business stakeholders, architecture and the development team.
Cross-Functional Collaboration: Collaborate with other IT teams in building cross-functional solutions that integrate with other services and modules.
Stakeholder Communication: Keep stakeholders informed on deliverables.
Risk Mitigation: Partner with the team to mitigate risks and resolve impediments.
Risk Management: Identify and escalate risks that could impact project or feature deadlines.
Test Management: Manage business and technical risk areas and ensure that the test plan covers requirements.
Testing Execution: Execute test cases and prioritize the resolution of defects.
UAT Leadership: Lead cross-team coordination and UAT.
Development Review: Review completed development work with the product owner, stakeholders, and users before release into production.
Incident Response: Respond to and prioritize support incidents, including diagnosing the issue and working with the team and others to determine a potential fix.
Process Improvement: Understand business processes and technology solutions and proactively identify opportunities for improvement.
Collaboration and Influence: Educate, collaborate with, and influence others, including internal business stakeholders, external customers, and technology partners.
Agile Growth: Learn and grow within an Agile team and continually deliver value to the business.

12. Senior IT Business Analyst Roles and Details

Business Partnership: Partner with merchandising and planning teams to translate preliminary business needs into benefits, project scope and objectives, in order to meet strategic organizational goals.
Vendor Selection Support: Support and participate in vendor selection activity by collating the high-level requirements, scoring criteria and aligning this with business benefit.
Workshop Facilitation: Prepare and facilitate workshops by assimilating existing process content, identifying knowledge gaps, setting up the workshop agendas, identifying participants and creating workshop materials.
Requirements Detailing: Work at varying levels of detail, ranging from high-level discussion at the start of the project to capturing detailed requirements and working with the testing teams to scope and document test scripts.
Requirements Communication: Communicate requirements to enterprise data and information leads, solution leads and development teams working collaboratively to develop solutions.
Data Governance: Understand and uphold enterprise data and information principles in the development of both system and reporting solutions.
Change Visualization: Understand and visualize process changes and change impacts in collaboration with business stakeholders, Product Owner, and Business Relationship Director.
Accountability Establishment: Establish mutual understanding and accountability.
Project Governance: Liaise closely with Product Owner, Project/Program Managers and Solution Architects to govern scope, manage change requests, and manage project risks.
Portfolio Oversight: View of all projects within the Product and Supply IT Tower and, in some cases, the wider IT portfolio.
Dependency Identification: Identify synergies and dependencies between projects and/or requirements.
Methodology Governance: Maintain and help to govern a consistent Business Analysis methodology (as applied to both Agile and Waterfall delivery models) and ways of working across streams and the wider domain.
Team Leadership: Lead a team of business analysts.
Team Management: Responsible for managing the outputs, ways of working, development and progression of the team.
Resource Management: Involved in the sourcing and management of interim contract resources.

13. Senior IT Business Analyst Role Purpose

Solution Implementation: Determine required IT business solutions and assist in implementing them.
Requirements Gathering: Conduct requirements-gathering activities using a variety of internal and external data and conduct stakeholder interviews.
Solution Design: Design pragmatic software solutions to address business problems while considering the strategic future state model.
Functional Development: Build functional solutions with supporting data analysis.
Stakeholder Liaison: Act as the primary contact between the business users and the technology team before, during, and after the project implementations.
Quality and Project Support: Assist in quality control and project management.
Regional Partnership: Operate as a key technology solution partner for Poland and Eastern Europe, primarily for Supply Chain.
Project Management: Manage projects at the interface between business and IT, e.g., creation of EDI connections.
Financial Control: Take care of the financial control of the IT operational activities, review tender results, SLAs with IT support partners, etc.
Project Assessment: Drive the assessment process for new IT projects across the region.
Governance Management: Manage and support governance processes for the technology landscape.
Technology Identification: Identify important application technologies to address current and future application needs.

14. Senior IT Business Analyst Roles and Responsibilities

Business Needs Discovery: Work to discover business needs to drive projects forward.
Project Management: Responsible for project management duties to drive initiatives.
Vendor Coordination: Work with vendors to ensure the best implementations.
Reporting: Report production to key stakeholders and executives.
Cross-Functional Collaboration: Work with cross-functional teams.
Project Implementation: Work on new projects and implementations.
Gap Identification: Identify gaps in current people, processes, and technology and propose recommendations.
Solution Development: Address these gaps, including new skills/capabilities, processes, or technology solutions such as revised definitions, metrics, dimensions, or metadata.
Documentation Management: Ensure comprehensive documentation is produced, such as business and functional requirements, technical/interface designs, business process models, user stories/requirements, and use case scenarios for the business need.
Requirements Definition: Work with key stakeholders to define business requirements and trends with a comprehensive analysis of alternate solutions (internal and external) to enable informed business decisions and service level improvements, continuously driving agility and flexibility in responding to business and industry changes.

15. Senior IT Business Analyst Job Summary

IT Consulting: Provide IT consulting and solution design for the different Treasury areas like Cash Management (e.g., bank communication management, in-house cash, liquidity planning and bank statement processing, credit management) and Treasury and Risk Management (e.g., transaction manager).
Requirements Gathering: Gather and consolidate customer requirements and translate them into IT solution proposals.
Project Contribution: Actively contribute to global IT projects through requirement definition, creation of functional designs, and testing.
Change Implementation: Drive improvements and implement change requests.
Operational Stability: Ensure operational stability and provide efficient end-to-end service in the relevant applications.
Incident Management: Support problem management and incident resolution.
Application Support: Support global and regional applications (Non-ERP) by assessing and resolving system issues quickly to minimize system outages and business disruptions.
Business Understanding: Understand the business processes to provide customers with high-quality, innovative products and improve their expertise, efficiency, and knowledge.
Documentation and Training: Resolve system incidents and issues, build and update documentation, and participate in or conduct workshops and training sessions for colleagues and key users.
Collaboration: Work closely with the IT and business and functional groups.
Requirements Definition: Ensure that business requirements are clearly defined and understood, can articulate the consequences of the change, and can translate these requirements into viable and innovative solutions.

16. Senior IT Business Analyst Job Description

Client Engagement: Engage directly with the client during the pre-sales to understand their business needs and propose the ISS services accordingly.
Business Analysis: Provide business analysis services to the client in the CRM, eCommerce, and Supply Chain domains.
Problem Analysis: Analyze business problems, conclude the findings, and lead the implementation of the solutions.
Team Collaboration: Work closely with the Account Managers, as well as the Technical Solution Delivery Leaders, to provide the best practice services to the clients.
Strategy Assessment: Assess and design the business strategy externally with the clients and internally with the ISS executives as the domain experts.
Proposal Preparation: Prepare and present proposals, services, and solutions to the managers and executives in the client’s meetings.
Solution Development: Contribute to developing technological solutions and help implement large-scale projects.
System Maintenance: Contribute to the development and maintenance of the system.
Requirements Translation: Capture and translate business requirements to developers, including testing support.
Issue Resolution: Respond to and handle complex issues in testing and production.
Ad-hoc Analysis: Provide ad-hoc analysis (including data mining).
User Communication: Communicate with the international user community.

17. Senior IT Business Analyst Additional Details

Cross-Functional Collaboration: Collaborate with cross-functional requirement gathering teams, including, but not limited to, technical resources, Subject Matter Experts (SME), PMO, business representatives, clinicians, and vendor representatives.
Liaison Role: Serve as a leader and a liaison between the business, research, clinical, and Information Technology (IT) providers (e.g., software developers, architects, analysts, etc.) and the project teams.
Lifecycle Management: Responsible for the full lifecycle management of business, stakeholder, non-functional/technical requirements, use case development, and business design.
Post-Implementation Analysis: Perform post-implementation business analysis work.
Financial Reporting: Responsible for financial and performance reporting and analysis, including benchmark comparisons, value realization tracking, cost and value (benefits realization) tracking, cost reduction opportunities, and other Key Performance Indicators (KPIs).
Scrum Leadership: Accountable for owning the Scrum Agile ceremonies for the Scrum team.
Scrum Facilitation: Responsible for facilitating the scrum process on a self-contained scrum team with cross-functional impacts.
Agile Guidance: Guide the scrum team to follow generally accepted Agile/Scrum practices and daily activities to actively promote prioritization, team readiness, and commitment for each Sprint.
Backlog Refinement: Partner with the product owner to ensure the continuous refinement of backlogs.
Project Communication: Partner with product owners, program or project managers to communicate the delivery of work products from the scrum team and escalate key risks and issues impeding the Scrum team's effectiveness.
Requirements Gathering: Work closely with Business and Product Owners to gather business requirements.
Requirements Documentation: Effectively document requirements within agile tools.

Relevant Information

What Does An IT Business Analyst Do?