SENIOR IT BUSINESS ANALYST SKILLS, EXPERIENCES, AND JOB REQUIREMENTS

Published: Nov 11, 2025 - The Senior Information Technology (IT) Business Analyst focuses on analyzing and designing business processes within ERP systems, particularly SAP, to optimize supply chain efficiency and system performance. This role requires strong technical knowledge of ERP configuration, analytical thinking, and effective communication to translate business needs into technical solutions. The senior analyst also emphasizes collaboration, project management expertise, and adaptability in a fast-paced, team-oriented environment.

Essential Hard and Soft Skills for a Senior IT Business Analyst Resume
  • Project Management
  • System Analysis
  • Process Improvement
  • SAP Integration
  • Solution Design
  • Requirements Management
  • User Testing
  • Change Management
  • Risk Management
  • Technical Support
  • Stakeholder Relations
  • Business Analysis
  • Team Collaboration
  • Problem Solving
  • Strategic Planning
  • Communication
  • Agile Facilitation
  • Continuous Improvement
  • Leadership
  • Vendor Management

Summary of Senior IT Business Analyst Knowledge and Qualifications on Resume

1. BA in Economics with 6 years of Experience

  • Knowledge of the Retail Fashion Sector
  • Knowledge of specific relevant business processes, including trade reporting, assortment planning, allocation and replenishment, merchandise financial planning
  • Knowledge of specific relevant solutions (eg, Tableau, Board, JDA, Aptos)
  • Proven ability to build relationships and partner with management stakeholders within the business and IT
  • Demonstrate delivering artifacts for each project phase, and link the business value created with the process and system improvement (supported by industry certification)
  • Effective use of business modelling techniques such as Process and workflow modelling (BPMN experience)
  • Experience in eliciting and documenting requirements resulting in quality deliverables, with limited direction
  • Basic understanding of data and information architecture principles
  • Basic understanding of user experience design principles
  • Ability to communicate effectively in both technical and business settings
  • Self-motivated, creative, passionate
  • Ability to acclimate to a fast-paced, dynamic environment
  • Self-directed and independent worker who can also lead through cross-functional and cross-organisational projects

2. BA in Business Administration with 8 years of Experience

  • Oral and written communication skills, interpersonal and consultative skills
  • Analytical thinking and problem-solving 
  • Being detail-oriented and capable of delivering a high level of accuracy
  • Understanding of networks, databases and other technologies
  • Strong analytical skills in analyzing complex problems, processes, and systems to propose solutions
  • Deep understanding of the CLM process
  • Good understanding of related business processes like contract management, quoting, and the order fulfillment cycle to support impact analysis and design for proposed solutions 
  • Design and implementation experience with Salesforce.com and Apttus
  • Experience with utilizing VisualForce, process builder, workflow rules, Apex, SOQL, SAQL, and JSON within the Salesforce platform
  • Exposure to Salesforce platform integrations (inbound/outbound) using the RESTSOAP APIs, Web Services, and Data Loader
  • Ability to document interfaces and data flows
  • Ability to effectively manage the confidentiality of information 
  • Ability to quickly learn new systems, processes, and technology
  • Ability to document Functional specification and test cases, SystemsTechnologies - Legal systems (SharePoint, Apttus, SFDC, Document Management systems) 

3. BS in Computer Science with 5 years of Experience

  • Experience with / knowledge of multiple types of lending (e.g., middle market, business banking)
  • Experience in commercial lending supports one or more areas of the loan lifecycle
  • Experience using the Salesforce/nCino application
  • Project management experience or experience leading teams and/or projects
  • Knowledge of system testing concepts
  • Ability to plan, multi-task, manage time effectively, and work on own with limited direction
  • Excellent written and verbal communication skills
  • Strong presentation skills that can explain technical concepts to non-technical audiences
  • Strong leadership skills and the ability to influence across the organization
  • Applicable Business Analysis experience in the Medical Device industry
  • Experience with Validation Methodologies (i.e., Waterfall, Scrum, Agile)
  • Must have IIBA, BCS, IQBBA or IREB certification

4. BA in Management Information Systems with 7 years of Experience

  • Experience on an Agile project
  • Experience working on Online banking/Mobile banking applications (will look at strong Ecommerce experience outside of banking as well)
  • Experience specifically in Payments and Digital Money Movement
  • Experience with Accessibility requirements
  • Proven ability to gather Business requirements and Systems requirements independently
  • Strong knowledge of requirements methodology (planning, elicitation, documentation), both within Agile and Waterfall project frameworks
  • Excellent attention to detail, analytical thinking, and gap analysis
  • Demonstrated experience with user stories, business and system specifications, business context diagrams and business process maps
  • Must have excellent communication skills 
  • Able to work with BU stakeholders and IT stakeholders
  • Experience facilitating a large roomful of stakeholders
  • Excellent collaboration skills and highly adaptable

5. BA in Project Management with 6 years of Experience

  • Able to elicit, decipher and document technology needs to overcome problems faced by the business
  • Ability to look at the needs of stakeholders from different perspectives and suggest ways to communicate needs in a way that can be understood by IT
  • Understanding of the Joann business model and how it applies to projects
  • Ability to moderate group discussions and enable participants to articulate their thoughts and ideas
  • Ability to apply the proper process based on the audience to attain the expected outcomes
  • Ability to express ideas, information or other content in a clear manner
  • Ability to actively listen to ensure ideas generated by stakeholders are clearly understood
  • Experience leading projects through structured SDLC processes to successful completion, leveraging industry-defined best practices
  • Experience performing the product owner role within the Agile Scrum framework
  • Experience as a Senior/Level professional in an IT environment
  • Experience in a large retail information technology environment
  • Must have Certified Business Analyst Professional (CBAP)

6. BS in Systems Engineering with 5 years of Experience

  • Extensive experience in Web and/or desktop application development using Java, .NET or similar framework
  • Experience in managing, developing, or supporting enterprise MES systems, ERP systems (e.g., Oracle, SAP), etc.
  • Experience in SQL, PL/SQL and scripting languages
  • Experience with Java and Angular 
  • Knowledge of Scrum practices and tools like Jira, Microsoft TFS or similar
  • Strong experience developing custom applications and extending packaged MES applications
  • Experience with CI/CD tools and services (Git, Jenkins, CodePipeline, or similar)
  • Strong understanding of scripting for CI/CD (C#, Java, Python, or PowerShell)
  • Knowledge of cloud architecture using AWS or Azure

7. BA in Accounting Information Systems with 7 years of Experience

  • Experience using software development and integration tools like Github, Visual SourceSafe, Team Foundation Server, job schedulers, build servers like Jenkins, Maven, AWS SAAS, etc.
  • Experience in using office software like Outlook, Excel, Word, and/or PowerPoint
  • Skilled in Software configuration management, incident management and change management using tools like Remedy, ServiceNow or Jira
  • Ability to think creatively to solve tactical issues
  • Strong experience using SDLC (Iterative/Agile methodology)
  • Solid experience with object-oriented concepts
  • Experience with Camstar MES Development, Modeling, and API
  • Integration and working knowledge of ERP systems
  • Strong working experience of Oracle SQL, PL/SQL, MS SQL Server, or MySQL scripting
  • Experience with ColdFusion, Oracle Forms, and/or ASP 
  • Understanding of cloud automation toolsets such as CloudFormation, CodeBuild, CodeDeploy, and AWS Systems Manager

8. BA in Economics with 6 years of Experience

  • Experience in information technology
  • Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship-building skills
  • Experience with applications related to transportation and logistics for servicing customers in the field 
  • Experience with SQL, Excel, and data analysis
  • Knowledge of Logistical tools such as Descartes
  • Ability to work with minimal supervision
  • Working experience in the HAZ Waste industry 
  • Systematic problem-solving approach, coupled with a strong sense of ownership
  • Ability to develop solutions that reduce the total cost of ownership over the long run
  • Strong written and oral communication skills with internal customers and all levels of management in a non-technical manner
  • Customer focus and proven ability to build strong working relationships
  • Ability to organize, disseminate information efficiently, gain consensus and set expectations
  • Strong time management skills, prioritization abilities and drive to take ownership of issues and tasks

9. BA in Business Administration with 8 years of Experience

  • Ability to analyze information gathered by investigation, and report findings and recommendations
  • Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution
  • Ability to exercise sound judgment and make decisions based on accurate and timely analysis
  • Ability to simultaneously handle multiple priorities
  • Ability to acquire knowledge through research or self-training for effective communication and analysis
  • Ability to provide subject matter expertise in relation to the supported business units
  • Comprehensive knowledge of dispatching processes and service support tools
  • Ability to interact favorably with people and work effectively as a team leader and team member
  • Strong analytical and problem-solving skills
  • Experience in one or more of the following areas: Information Technology, Healthcare Administration or Clinical Field
  • Experience in business analytics
  • Strong experience in SharePoint, Power BI, ADO, Project Online, and/or Power Automate
  • Ability to push or sync data stored in SharePoint into MS Project, ADO, Dynamics or other Microsoft tools 
  • Strong communicator with former experience managing communication channels such as newsletters, visual reports, and/or underlying narration on business trends and outcomes

10. BS in Industrial Engineering with 5 years of Experience

  • Thorough understanding and ability to use source control/configuration management tools
  • Understanding of QA/QC process and test methodologies
  • Exposure to ITIL incident and change management
  • Ability to drive and manage multiple teams
  • Working experience in project and/or program management 
  • Must have Scrum master certification
  • Must be self-confident, assertive, and self-motivated
  • Strong leadership skills in analyzing a problem and contributing to a quick resolution
  • Strong analytical and troubleshooting skills, attention to detail 
  • Ability to work as a team member and contribute to the overall success of a team as well as work independently and handle multiple tasks

11. BS in Systems Engineering with 9 years of Experience

  • Ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control
  • Experience with process mapping 
  • Experience documenting complex processes and presenting them in a clear and understandable format 
  • Demonstrated ability to understand, evaluate and recommend changes to business processes 
  • Experience working with high-level business stakeholders 
  • Experience working in a regulated environment 
  • Knowledge of Agile Development methodologies 
  • Demonstrated strong communication and relationship-building skills
  • Demonstrated ability to partner with business representatives at all levels to identify needs, define and document requirements, and drive solutions
  • Demonstrated ability to develop detailed project requests or charters that include project objectives, success criteria, and requirements
  • Experience in identifying opportunities for process optimization, process redesign, or development of new processes/policies
  • Ability to explain complex technical concepts to a non-technical audience
  • Ability to convert complex business functions into technical specifications

12. BS in Information Technology with 5 years of Experience

  • Eager to understand how the enterprise works and the impact of work on a high-visibility project
  • Ability to learn environments and systems to be up and running quickly
  • Know how to plan and organize
  • Good problem-solving skills
  • Open-minded and open to change
  • Working experience in Sarbanes-Oxley IT General Controls implementation 
  • Working experience in GDPR or similar privacy policy implementation 
  • Ability to communicate verbally and in writing with all levels of employees and customers
  • Capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
  • Able to lead teams across companies and across divisional teams through small and large projects
  • Must be able to properly plan, organize, and execute, time and within budget
  • Demonstrates a commitment to increasing knowledge and skills in the current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, and knowing how to apply relevant technical processes to appropriate business needs
  • Demonstrable experience with applications such as Deltamatic, Excel, Word, PowerPoint, SharePoint, OneNote, and Digital.ai Agility
  • Possesses subject matter expertise in any of the following channels: Alliances / CTT, Airport Systems (Above and/or Below Wing), Digital Revenue and Loyalty, Digital Experience, or Revenue Management Experience Servicing

13. BA in Management Information Systems with 7 years of Experience

  • Functional and technical experience with various modules of an ERP ecosystem, with analysis and design of business processes and applications
  • Working experience in SAP
  • Technical familiarity with ERP development/configuration work
  • Familiarity with supply chain processes (e.g., inventory planning, warehouse management, etc.)
  • Demonstrated ability to understand system capabilities and how they enable effective business processes
  • Strong verbal and written communication skills with the ability to effectively communicate with planners, peers and executive leadership
  • Previous experience in systems support activities
  • Previous experience in defining business processes and associated system requirements and test scenarios
  • Demonstrated high learning agility and strong analytical skills
  • Experience with project management
  • Ability to work well with others in a fast-paced, dynamic environment
  • Ability to be respectful, approachable and team-oriented while building strong working relationships and a positive work environment
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