• Manage a team of business analysts supporting one large system or multiple systems and contribute to planning, resource planning, budget management and formulation of procedures.
• Consult with business end users to ensure appropriate integration of functions to meet goals and define necessary system enhancements to deploy new projects and process enhancements.
• Assist system change processes from requirements through implementation by providing technical knowledge to ensure efficiency.
• Evaluate performance and make recommendations for pay increases, hiring, terminations and other personnel actions as duties, including performing quality control activities.
• Work with internal parties to achieve business goals and negotiate with external parties.
• Provide evaluative judgments based on analysis of information in complicated and unique situations.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
• Drive compliance with applicable laws, rules and regulations, adhering to policy.
• Apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Skills: Team Management, Business Analysis, Project Planning, Process Optimization, Risk Evaluation, Compliance Oversight, Performance Review, Stakeholder Relations

• Oversee the inbound invoice by receiving, reconciling, confirming, and validating charges, and working with the vendor to resolve any disputes.
• Ensure costs are recorded in the correct billing period by accruing in-progress billing amounts with finance.
• Secure approval and work closely to trigger timely payment to the vendor.
• Provide IT performance reporting.
• Produce and adapt weekly and monthly reports showing the status of incidents, problems, changes, availability, capacity, service requests, etc.
• Produce ad-hoc reporting upon request to show data relationships, new impacts, or to better explain specific metrics of interest.
• Collaborate with the team and other groups to leverage existing data sources (e.g., SharePoint, ServiceNow, Apptio, Tableau, GCXI, and more).
• Responsible for championing process compliance.
• Take responsibility for team onboarding/offboarding, validating and updating data, attesting to record accuracy, etc.
• Document key team processes by understanding processes, creating process maps, and building/maintaining a SharePoint archive.

Skills: Invoice Management, Cost Accounting, Vendor Coordination, Performance Reporting, Data Analysis, Process Compliance, Team Administration, Documentation Management

• Conduct analysis and design phases of the project.
• Perform secondary assessment of client needs.
• Conduct client interviews and document findings.
• Responsible for performing gap analysis.
• Identify and document current and future state analysis, business process designs, and recommendation strategies.
• Provide input into the development of the project.
• Present status and recommendations to the Project Manager.
• Responsible for the interface with clients.
• Document requirements for software enhancements, testing the enhancements and engaging user acceptance testing.
• Communicate user requirements to IT development and delivery teams.
• Assist in problem resolution to ensure that the customers receive prompt, efficient service in accordance with project deliverables.

Skills: Business Analysis, Client Assessment, Requirements Gathering, Gap Analysis, Process Design, Project Support, Client Communication, Issue Resolution

• Develop solutions by applying accepted processes or is able to create new approaches to leverage technology from abstract information.
• Create project specifications, establish technical vision and analyze tradeoffs between usability and performance needs, and develop a general understanding of business requirements.
• Distinguish user requests from underlying business and process needs.
• Translate emerging customer needs and technologies into actionable business terms and associated plans.
• Define/document required changes to resolve system deficiencies, and map experiences and requirements back to the external inputs to confirm fit with the desired scope and preferences of customers.
• Determine and design end-user training and curriculum for applications and systems.
• Facilitate the initial rollout and ongoing training of the user community.
• Manage the process of Business Governance and prioritization of all enhancement requests to any and all electronic channels.
• Assure that the proper business case has been provided and the solution fits with the overall strategic direction.
• Identifies, investigates, tracks, and resolves complex project, system, or application errors, ensuring the solution is timely and of acceptable quality.
• Oversee the effective, correct, and consistent application of data analysis and decision-making based on facts for all information feeds into the innovation process for the Digital Business Technology team.
• Promote the use of data analysis and fact-based decision-making.

Skills: Solution Development, Technical Analysis, Business Requirements, Process Mapping, User Training, Governance Management, Data Analysis, Strategic Alignment

• Design and administer complex standards and policies regarding application and end-user customer documentation.
• Ensure that department and company standards are implemented and consistently adhered to.
• Provide high-level expertise for the development of fully integrated testing scenarios.
• Ensure that the information systems across multiple levels and states and their relationships are considered and are part of the comprehensive testing plans.
• Maintain current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.
• Develop new perspectives using existing knowledge of best practices.
• Assess requirements and customer needs and identify solutions to non-standard requests.
• Work is performed in a fast-paced, multi-tasked environment where there may be conflicting priorities or tight deadlines.
• Decision-making authority for projects and applications and works at the peer level across diverse areas and multiple states.
• Participate in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and support functions company-wide.

Skills: Policy Development, Standards Management, Test Planning, Systems Integration, Industry Knowledge, Solution Design, Decision Making, Cross-Functional Collaboration

• Responsible for identifying and analyzing gaps between current processes and the desired state and documenting processing requirements on cross-functional and complex projects.
• Perform analysis of processes and software capabilities, including system process analysis, design and prototyping.
• Develop alternative design solutions, advise on options, risks, costs and impact on other business processes and/or systems.
• Maintain expert knowledge of assigned systems, processes, and infrastructure.
• Maintain deep technical and architectural aspects of the product at points of interface with internal systems and processes.
• Responsible for collaborating with business partners to assist a delivery team in producing technical solutions to address complex business needs.
• Create and validate recommended test scripts and scenarios, working with the testing team for large, cross-functional, complex projects.
• Create User Stories and Features to convey changes to a system or process.

Skills: Gap Analysis, Process Design, Solution Development, System Expertise, Technical Architecture, Business Collaboration, Test Management, Requirements Documentation

• Analyze the new business requirements and translate them into an IT solution, with an understanding of integration across all functions.
• Partner with the customer to prioritize the new demands.
• Drive the demand assessment and approval process based on the priority given.
• Track the implementation status of approved demands and escalate.
• Work closely with the SAP CoE team to ensure the best practices and support on high complexity tasks.
• Support the IT EMEA Finance Leader in project initiation to prepare feasibility study and approval processes.
• Take the project manager role for the project assigned, manage the planning, execution, communication and reporting of the project.
• Follow the global PMO process when managing the projects assigned in PlanView.
• Prepare all PMO deliverables and organize the approvals, stage gate reviews and status reports.
• Act as the single point of contact between finance and IT organizations when it comes to the escalation of problems and issues.
• Proactively enforces worldwide and local security policies to ensure IT information assets are protected.

Skills: Requirements Analysis, IT Solutions, Demand Management, Project Leadership, SAP Coordination, PMO Compliance, Stakeholder Communication, Security Governance

• Communicate key concepts clearly to audiences of varied outlook and experience
• Exhibit sound understanding of concepts and principles in own area and a basic knowledge of concepts and principles in other technology areas
• Apply a comprehensive understanding of how multiple areas collectively integrate to contribute towards achieving business goals
• Act as advisor or coach to new or lower-level employees
• Provide evaluative judgment based on analysis of factual information in complicated and unique situations
• Directly impact the business by ensuring the quality of work provided by oneself and others
• Impacting own team and closely related work teams
• Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information
• Manage project requirements and drive business, functional and/or system/platform changes

Skills: Communication, Technical Knowledge, Business Integration, Team Leadership, Analytical Thinking, Quality Management, Project Management, Change Delivery

• Analyze data, define technical solutions and assist in redesigning and automating business processes
• Demonstrate functional solutions to users and run test cycles
• Providing test cases, executing test scripts, defect remediation and ensuring UAT is carried out and signed off safely and on time
• Work closely with Business Analysts, Project Managers, Product, Operations and Technology Stakeholders to develop, track and report business-led project plans with cross-program interdependencies
• Identify tactical and strategic solutions for the resolution of issues and risks or business optimisation
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
• Driving compliance with applicable laws, rules and regulations
• Adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Skills: Data Analysis, Solution Design, Process Automation, Testing Execution, Risk Assessment, Stakeholder Management, Compliance Adherence, Ethical Judgment

• Help determine the approach and methodology that best suits the task requirements and client environment
• Serve as a functional/domain expert on the project team
• Work as a technical support and liaison to designated IT personnel to provide clarification
• Support and feedback on enhancement requests and regular updates/releases
• Adhere to release schedules
• Adept at identifying, quantifying, and managing project delivery tasks and risks
• Extrapolate core project requirements based on client needs and translate the requirements into project documentation
• Lead the design and associated documentation of multiple IT projects by creating requirements documents, use cases, user stories, workflows, wireframes and mockups
• Liaise with the Business to identify Business Needs and the development of Business Cases to justify investments
• Collaborate with Technical and Business resources through the analysis of Project Demands and provide leadership and support to Project Demand approval

Skills: Methodology Selection, Domain Expertise, Technical Liaison, Release Management, Risk Management, Requirements Analysis, Project Documentation, Business Collaboration

• Manage and guide Business Analysts working on the same projects to ensure project success
• Prepare and execute test scripts and document test results with minimal direction from a lead or project manager
• Identify and define problems and present options for mitigation
• Understand the elements of user experience and visual design and the application and benefits of a user-centered design process in the delivery of solutions
• Contribute to the development of project plans
• Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs
• Maintain a cursory understanding of new and emerging technologies and their potential client applications
• Evaluate potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements

Skills: Team Guidance, Test Execution, Problem Solving, User Experience, Project Planning, Requirements Verification, Technology Awareness, Solution Evaluation

• Consult and collate business requirements
• Identify and document Use-Cases
• Produce Business Requirement Documents, be disciplined in managing changing requirements
• Translate the business requirements into functional and technical requirements for the technology team consumption
• Liaise with Development and testing teams to ensure that requirements are understood and deliverables meet the business requirements
• Analyze data to ensure comprehensive coverage of use cases and testing methodology
• Testing of deliverable functionalities
• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommend solutions
• Support system change processes from requirements through implementation and provide input based on analysis of information
• Consult with business clients to determine system functional specifications and provide user and operational support
• Identify and communicate risks and impacts, considering the business implications of the application of technology to the current business environment
• Act as advisor or coach to new or lower-level analysts and work as a team to achieve business objectives, performing other duties and functions 
• Acts as SME to senior stakeholders and /or other team members

Skills: Requirements Gathering, Use Case Design, Documentation Management, Technical Translation, Cross-Team Coordination, Data Analysis, System Evaluation, Stakeholder Advisory

• Responsible for ensuring an efficient and smooth production environment for assigned complex systems by applying patches and fixes to the system or working with the developer upon failure of the system
• Responsible for ensuring the least amount of downtime or inefficient production for assigned systems
• Use in-depth understanding of system to write reports for users and/or clients from system(s), which aid in business decision making
• Develop and conduct user training on system functionality
• Work with field, internal users, and senior management to understand needs and develop plans for meeting those needs
• Lead activities during analysis, design, construction and testing phases of large scope projects
• Facilitate requirements and design sessions for large projects
• Define and document functional and system specifications
• Develop process and data models using modeling and process tools

Skills: System Maintenance, Downtime Management, Report Generation, User Training, Needs Assessment, Project Leadership, Requirements Facilitation, Process Modeling

• Prioritize system and data functionality requirements based on user needs, business analysis, and project constraints
• Review design documentation with users and developers
• Work with users, senior management, and the technical team to produce project charters, scope documents and conceptual design charts
• Work with vendors and vendor packages to ensure that system requirements are understood
• Develop test plans and QA activities
• Coordinate pilot and rollout planning, user enhancement requests and defect tracking for large-scale projects
• Develop presentation materials and conduct presentations to users as well as senior management
• Train and mentor less experienced BAs on system functionality

Skills: Requirements Prioritization, Design Review, Project Documentation, Vendor Coordination, Test Planning, Rollout Management, Presentation, Team Mentorship

• Develop data and analytics tool solutions that support business needs with deal management, pricing, and sales
• Demonstrate strong proficiency in using the Microsoft platform of products to deliver analytics and data management solutions in a “hands-on” fashion
• Partner with business and technical teams to drive consensus on the best solution to business problems and the delivery of new solutions and enhancements
• Define tangible use cases that align desired technology output to commercial objectives
• Recommend business process and system changes to improve efficiency and business outcomes
• Ensure clear communication between business stakeholders and IT technical teams
• Build and maintain strong relationships with the Divisional teams and functional teams
• Improve the business analysis function through best practices, process management, mentoring, and education
• Project management for the MES development life cycle, user training with documents, and post-implementation support
• Applies MES principles, theories, and concepts to initiate development and improvement of process/product management and control
• Communicate system functionality requirements on behalf of the end-user by building consensus with engineers and business leadership to ensure that system functionality and solutions meet business needs
• Author and execute any MES validation activities, with proper oversight, required to support and maintain the manufacturing system
• Provide technical advice and hands-on support to operations, engineers, and other business teams to optimize process/product management and control
• Troubleshooting until the problem is solved daily
• Provide knowledge and hands-on experience in assignments promptly and professionally

Skills: Data Solutions, Microsoft Proficiency, Stakeholder Collaboration, Use Case Definition, Process Improvement, Communication, Project Management, Technical Support

• Collaborates with cross-functional requirement gathering teams including technical resources, Subject Matter Experts (SME), PMO, business representatives, clinicians, and vendor representatives
• Serves as a leader and a liaison between the business, research, clinical, and Information Technology (IT) providers (e.g., software developers, architects, analysts, etc.), and the project teams
• Responsible for the full lifecycle management of business, stakeholder, non-functional, and technical requirements, use case development and business design
• Post-implementation business analysis work
• Responsible for financial and performance reporting and analysis to include benchmark comparisons, value realization tracking, cost and value (benefits realization) tracking, cost reduction opportunities, and other Key Performance Indicators (KPIs)
• Day-to-day RPA CoE interface with assigned businesses
• Work with businesses to identify, validate, and prioritize automation opportunities
• Define, document and validate business-provided, detailed automation requirements
• Convey and clarify automation requirements to developers
• Assist the Functional Lead in planning and tracking automation project schedules
• Participate in Blackbox testing and conduct UAT with business users
• Comply with RPA CoE-defined processes and best practices

Skills: Cross-Functional Collaboration, Stakeholder Liaison, Requirements Management, Post-Implementation Analysis, Performance Reporting, Automation Identification, Requirements Documentation, UAT Execution

• Works within the IT project framework, educates others on process and works to continuously improve the way in which the IT Business Analyst team works
• Responsible for driving the creation of requirement outputs that provide clarity for estimating and planning while working with the solution designers and project managers
• Works alongside solution architectures to identify new ideas and improvements to ensure solutions are aligned with Sage’s strategy and objectives
• Accountable for continuous improvement of knowledge of analysis frameworks, methodologies and ways of working within the IT Business Analysis function
• Supports the IT Business Analysis Manager in delivering the vision for the team
• Collaborates with and works alongside development, UX, Security and Architecture teams throughout design, development and testing activities to ensure business process requirements are understood and incorporated into solutions
• Provides proactive, effective communication with business and IT stakeholders on regional and global initiatives and understands stakeholder roles, motivation and level of involvement
• Recognizes operational risks and issues across the business, highlights them and takes and/or recommends actions to mitigate them along with the project leadership
• Mentors, drives change, helps others understand how to enable/support the change and overcome obstacles, and minimizes organizational resistance to change
• Continuously builds knowledge of business in class solutions, champions technology innovation and continuous improvement in technology that will enable change and/or improvement of existing business operations to feed into the solution design
• Owns personal development and seeks out opportunities for further development

Skills: Process Improvement, Requirements Planning, Solution Alignment, Methodology Development, Team Support, Cross-Team Collaboration, Stakeholder Communication, Change Leadership

• Gather, analyze, and document business and functional project requirements from cross-departmental teams, clear bottlenecks, and formalize deployment plans while implementing proper change control and gathering approval/sign off from key stakeholders
• Compile tasks and estimates and provide reporting of the project to stakeholders via project plans, Gantt charts, etc.
• Perform UAT and other validation tasks for systems used at the company
• Prepare technical reports by collecting, analyzing, and summarizing information and trends
• Prepare ROI / build business cases to measure the value of proposed and completed IT projects
• Serve as liaison for IT SOX activities, documenting processes and policies, working with auditors and other vendors to remediate areas of risk
• Assist department leaders with data and system projects and provide summary reports and best practice recommendations 
• Analyze spend, usage, and consumption of virtual servers/databases in the cloud platform and provide cost-saving assessments and recommendations
• Assist with automation initiatives related to business systems such as SQL stored procedures, scheduled SQL jobs, Excel Macros, etc.
• Assist leadership with forming strategies related to prioritization and planning of high-profile, complex projects
• Monitor and evaluate the change control process related to software development, report on success and areas for improvement
• Collaborate with other department leaders to diagnose problems and understand needs
• Maintaining a deep understanding of business operations and helping explore technology options to drive efficiency and innovation

Skills: Requirements Analysis, Project Reporting, UAT Execution, Data Analysis, Business Case Development, Compliance Documentation, Cost Optimization, Process Automation

• Responsible for cross-organizational and vendor relationships globally
• Partner with IT Business partner, System Analyst, PMO, and IT to deliver solutions such as processes, technology, or reports
• Lead strategic planning, tactical execution, and operationalization of programs and complex efforts aligned with the portfolio, organization objectives, and compliant with regulatory guidelines
• Active participant in portfolio activities and in the creation of business and financial cases
• Accountable for overall solution quality and success through development and maintenance of sustainable end-to-end processes, documentation, and adoption targets
• Supervise implementation teams
• Guide technical and architectural discussion that impacts user experience
• Identify opportunities and implement solutions to improve the effectiveness of the team, IT, or business organization
• Partner with the portfolio team to lead across organizations and vendor relationships to drive alignment and delivery of technology solutions for the Commercial organization

Skills: Global Collaboration, Solution Delivery, Strategic Planning, Portfolio Management, Process Optimization, Team Supervision, Technical Guidance, Organizational Improvement

• Accountable for the end-to-end delivery and solution of strategic and tactical efforts
• Responsible for the quality of outputs and operational processes
• Good understanding of global regulatory considerations and their impacts on processes, approach, and delivery for Commercial solutions
• Identify opportunities to streamline and scale processes that align with organizational goals
• Operationalize end-to-end business processes for the Biotechnology industry
• Lead Business Analyst in product roadmap, program, and implementation activities
• Delegate and supervise the work of vendors and contractors to meet business needs while abiding to situational guidelines
• Facilitates meetings and represents both IT and the business organization in all interactions
• Evaluates business processes, identifies needs, and develops strategies to maximize opportunities for a specific business function

Skills: Strategic Delivery, Process Quality, Regulatory Awareness, Process Optimization, Biotech Operations, Product Roadmap, Vendor Supervision, Business Evaluation

• Responsible for analyzing customer requirements and the analysis of information/data
• Provides input to improve overall efficiency and processes
• Responsible for leading the effort to understand the business needs and identify how best to meet those needs
• Working with the business and the technology areas to gather requirements for development and management
• Leads the effort to analyze, validate and document the business and system requirements
• Acting as a bridge between the business and the IT groups, and is accountable for a technology solution that supports the business request or opportunity and is based on the enterprise architecture
• Partners with the Architect during the initial stages of the project/solution to ensure the accuracy of business cases and that the solution will meet the business need
• Monitors the effort to ensure that the methodology and quality standards are being met
• Multiple business processes, or sub-processes, spanning one or more geographic regions and/or business units
• Establishes organizational objectives and delegates assignments

Skills: Requirements Analysis, Process Improvement, Business Alignment, Requirements Validation, IT Collaboration, Solution Architecture, Quality Monitoring, Team Leadership

• Accountable for actions and decisions taken by self and subordinates
• Influences policy formation on the contribution of specialization to business objectives
• Influences at the level of division internally and influences customers/suppliers and industry at the senior management level
• Decisions impact the work of employing organizations, the achievement of organizational objectives and financial performance
• Develops high-level relationships with customers, suppliers and industry leaders
• Absorb complex technical information and communicate effectively at all levels to both technical and non-technical audiences
• Assess and evaluate risk and understand the implications of new technologies
• Takes initiative to keep both own and subordinates' skills up to date and to maintain awareness of developments in the information systems industry
• Recognized as an expert in own function
• Interprets internal or external business issues and recommends solutions/best practices

Skills: Decision Leadership, Policy Influence, Strategic Impact, Relationship Management, Technical Communication, Risk Assessment, Development, Expert Advisory

• Decisions are guided by resource availability and functional objectives
• Primarily domestic scope/accountability, including some international scope/accountability
• Takes responsibility for investigative work to determine requirements and specify effective business processes, through improvements in information systems, data management, practices, procedures, organization and equipment
• Conducts investigations at a high level for strategy studies, requirements specifications and feasibility studies
• Defines, plans and justifies (in business terms) projects to develop/implement automated and non-automated components of new or changed processes
• Takes responsibility for investigative work to determine requirements and specify effective business processes
• Organizes their implementation through improvements in information systems, data management, practices, organization and equipment
• Applies and monitors the use of required modeling and analysis tools, methods and standards in an intelligent and effective way
• Co-operates with senior client and IS staff, conducting investigations at a high level for strategy studies, requirements specifications and feasibility studies

Skills: Resource Management, Process Investigation, Business Analysis, Feasibility Studies, Project Planning, Process Implementation, Modeling Expertise, Client Collaboration

• Maintains technical awareness at a level where alternatives can be analyzed, modeled and classified according to technical feasibility and performance
• Utilizes business experience and skills to assess and advise on the practicability of alternatives, marrying technical limitations with operational realities
• Takes responsibility for the detailed specification and modeling of recommended solutions using resources, standards, methods and tools 
• Maintains links with appropriate counterparts within both software engineering and service delivery functions and plays a full part in bringing systems to implementation, as detailed by organization policies and methods
• Applies available standards, methods and tools intelligently and effectively, and produces a consistently high standard of documentation of both a technical and a descriptive nature
• Plans, arranges and controls meetings, workshops and relations with client/user staff during system investigations and throughout subsequent development work
• Takes responsibility at a high level for the proper conduct of such relations
• Defines, plans and justifies (in business terms) projects to develop/implement automated and non-automated components of new or changed processes
• Assists clients/users in defining acceptance tests for automated systems, and takes responsibility for their proper execution

Skills: Technical Analysis, Solution Modeling, Feasibility Assessment, System Implementation, Standards Application, Client Relations, Project Justification, Acceptance Testing

• Define the most appropriate analysis approach to a problem/opportunity and work within a multi-skilled team to achieve the required goal
• Elicit, analyse, validate, document and prioritise business and/or system requirements
• Develop and deploy standardised end-to-end integration processes across the region
• Perform root cause analysis of failure elements and recommend improvements
• Perform technical analysis to understand the link between changes in systems and business processes to costs and benefits
• Define the solution design for non-technology projects and support IT with the definition of the technology elements
• Define and document technical data maps for transformation protocols between one or more systems
• Write user stories for the Agile teams to work from
• Ensure full business engagement in the Agile development process

Skills: Analysis Approach, Requirements Management, Process Integration, Root Cause Analysis, Technical Evaluation, Solution Design, Data Mapping, Agile Collaboration

• Based on the project's overall schedule to elicit the detailed business requirements with the business users to assess the complexity and effort estimation
• Together with the other requirement team members, to ensure that the business requirements and scope of delivery are established for the appropriate delivery phases
• Based on the requirements gathered, generate artefacts such as use cases and other relevant documents for user sign-off and test execution
• Plan and execute functional and System Integration Test
• Support business in the UAT Testing
• Follow through the Defect resolutions and ensure all defects are resolved within the stipulated timeline
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies to understand the risk and better safeguard the company
• Highlights any potential concerns /risks and proactively shares best risk management practices

Skills: Requirements Elicitation, Scope Definition, Use Case Development, Test Execution, UAT Support, Defect Management, Risk Mitigation, Compliance Awareness

• Provides business analysis services at a local, institutional or enterprise level
• Understands and considers both the business and the technical needs of all customers to provide a quality product or process that meets the business objectives
• Examine costs, benefits and risks associated with the proposed investment/project and recommend alternatives for solutions throughout the business life cycle
• Collaborate with stakeholders and users to synthesize, articulate and document business objectives and requirements by applying system and analytical thinking methodology and discipline
• Proficient understanding of business strategy and business planning principles and applies to project work 
• Contributes to project charter and plans, work assignments, target dates, and other aspects of assigned projects
• Applies systems engineering methodologies and discipline throughout the project lifecycle
• Performs data analysis, defines and documents business requirements
• Supports translation to functional specifications early in the development cycle, and concludes with design synthesis and system validation while considering the complete system
• Assists project leaders in coordinating the deployment of deliverables
• Maintains effective correspondence and in-person communication
• Builds credibility, rapport and partners with others to understand their needs and provides conflict resolution, problem solving, and the ability to drive consensus
• Works in partnership with stakeholders to develop a solid knowledge base of business needs
• Manage projects of mid-level complexity, which could include sub-components of larger-scale projects, as directed by project leaders

Skills: Business Analysis, Needs Assessment, Cost-Benefit Analysis, Stakeholder Collaboration, Strategic Planning, Systems Engineering, Data Analysis, Project Coordination

• Good general IT knowledge.
• Good written and verbal English.
• Proficient in process mapping techniques and methodologies, eg, UML, BPMN.
• Experience in process analysis and redesign.
• Strong background in technology business analysis.
• Knowledge of data integration/interface planning and documentation.
• Knowledge of data migration approaches.
• Experience with Salesforce CRM, CPQ, Marketo, Salesforce Service Cloud, project and portfolio management systems.
• Experience business process management tools.
• Proven process mapping documentation skills.
• Strong requirements gathering and analysis skills.

Qualifications: BS in Information Technology with 7 years of Experience

• Ability to manage multiple tasks, projects and deadlines effectively whilst working under pressure.
• Proactive, clear and concise communicator with strong interpersonal skills for both oral and written communication.
• Attention to detail in written communication and good grammatical skills.
• Delivery-focused and self-motivated, positive team player.
• Ability to quickly build in-depth knowledge of new technologies and software applications.
• Strong problem-solving focus.
• Good facilitator and organizer.
• Excellent stakeholder management skills.
• Able to process mapping using a recognized system, ie, Visio, BusinessOptix, or equivalent.
• Able to do data modeling and understand data structures.
• Experience working in a sales IT business systems environment.

Qualifications: BA in Business Administration with 5 years of Experience

• Experience in a professional work environment.
• Experience with Agile IT development methodologies.
• Experience with Microsoft Office Suite, including PowerPoint, Word, and Excel.
• Experience producing client-ready deliverables and managing enterprise-level projects.
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements.
• Experience within a military Program Management Office.
• Knowledge of IT collaboration support tools, including Atlassian’s Confluence or IBM’s JAZZ.
• Experience developing high-quality briefings for a senior leadership audience to including SES and the Surgeon General, and advocating the client’s interests within senior leadership meetings.
• Ability to work in a team environment and coordinate tasks in a fast-paced environment.
• Excellent verbal and written communication skills.

Qualifications: BS in Data Analytics with 6 years of Experience

• Experience as an IT business analyst in the agile development model.
• Keen analytical skills and the ability to see the big picture in complex situations.
• Good communication skills, able to interact with other team members to expose the various business rules.
• Demonstrated contagious leadership, able to learn fast, adapt to changes, and be a good team player.
• Must be bilingual in French and English.
• Must have knowledge of UML.
• Experience in information technology.
• Experience with software or system development processes and major development methods.

Qualifications: BA in Economics with 4 years of Experience

• Must possess strong technical and business knowledge.
• Must demonstrate in-depth knowledge of information technology, specifically, user-centered design for mobile/web apps or large, content-rich consumer sites.
• Must demonstrate general knowledge of information technology and healthcare.
• Experience in medium-scale project planning and reporting, either individually or team.
• Must have communication and presentation skills to engage technical and non-technical audiences.
• Ability to communicate and interact across facilities and at various levels.
• Must have skills to mentor less experienced team members.
• Must have project planning skills.
• Understanding of how sensors work and monitoring hardware.

Qualifications: BA in Operations Management with 7 years of Experience

• Must have experience in Banking, Financial Services, FinTech, Insurance, Investment, Advisory, or relevant industries.
• Must have a business English standard of proficiency.
• Must have certification from the Institute of Business Analysis (IIBA).
• Must have intermediate to advanced MS Excel skills.
• Proven analytical and modeling capability with gap analysis, SWOT analysis.
• Experience working across multiple project scopes and in an agile operating environment.
• Experience writing SQL queries and using data visualization techniques and tools.
• Experience with global deployments.
• Web-based monitoring system experience.

Qualifications: BS in Software Engineering with 8 years of Experience

• Working experience as an IT Business Analyst.
• Good business analysis knowledge regarding SDLC and system architecture.
• Experience in maintaining, designing some Financial systems (Analytics Campaign Management System, Core Banking System, etc.).
• Knowledge of Data Mart design and implementation.
• Ability to interpret/analyze data via SQL tools.
• Must have problem-solving and techniques explained skills.
• Ability to understand the business meaning of data and explain identified insights to non-technical users.
• Experience with coping, planning, and deployment.
• Must have strong communication skills.
• Must have a business analysis certificate.

Qualifications: BS in Computer Science with 6 years of Experience

• Oracle application experience in one or all the modules such as Inventory, Bill of Material (BOM), WIP, Shipping, Costing
• Support or implementation experience in Oracle EBS R12 (12.2.4)
• Comfortable with complex PL/SQL code, XML reports
• Proficiency working with Oracle Support (raising SRs, escalating SRs, etc.)
• Experience in technical development, including PL/SQL code, forms/reports / XML program development 
• Experience with functional and regression testing
• Experience in SOA, UC4 
• Very strong ability to document meeting notes, business correspondence, and flow-charts
• Able to analyze and evaluate existing or proposed systems to provide data processing and procedural enhancements
• Analytical capability, including analyzing problems and creating solutions in a fast-paced environment
• Ability to work within the guidelines of a project management framework
• Communication skills, including clearly and concisely expressing professional opinions with supporting rationale

Qualifications: BA in Business Administration with 8 years of Experience

• Excellent written and verbal communication skills
• Advanced-level knowledge in MS Office (Word, Excel, Visio and PowerPoint)
• Experience working as part of an Agile/Scrum Team
• Experience with Atlassian tools such as Jira and Confluence
• Hands-on technical experience working with coding, scripting, database queries, etc.
• Ability to perform well in periods of peak workload, including coping with multiple priorities without loss of efficiency or composure
• Influencing skills, including the ability to motivate others to work toward common organizational goals
• Comfort with making independent field-level decisions and interpretations of existing organizational policies and procedures
• Ability to synthesize high-level concepts surrounding new work requests into a scope document and set of business requirements
• Ability to effectively present information and training in one-on-one and group situations to customers, clients, and other members of the organization
• Ability to lead requirements-gathering sessions with relevant business members

Qualifications: BA in Data Analytics with 6 years of Experience

• Fluent command of English, both verbal and written
• Capable of direct contact with the client and understanding technical documentation
• Experience in an IT Business Analyst position or similar
• Self-assessment and problem-solving skills
• Ability to work effectively with the team in an agile environment
• Advanced knowledge of MS Office
• Experience in using tools supporting process modeling and requirements management (Visio, BPMN, Azure DevOps, Jira, Confluence)
• Experience and knowledge in working with datasets, SQL, reporting with Power BI, and SSRS
• Experience in direct contact with the client, conducting presentations and training for users
• Knowledge of processes related to global mobility of employees, the needs of employees posted to work abroad and the reorganization of processes

Qualifications: BS in Information Technology with 5 years of Experience

• Business analysis experience and fundamental knowledge of software engineering and architecture principles
• Understanding of the Agile Process Lifecycle and its relationship to BA processes
• Highly skilled in all forms of communication, including presenting, consulting, and negotiating
• Strong time management skills with daily communication workflow experience
• Basic knowledge of SQL and object, process, or data modeling
• Comfortable working with object-oriented application development or database programming
• Working experience in the Financial Services Industry 
• Must have strong management skills
• Professional experience in the IT business/technical consulting and managing projects
• Hands-on experience in IT application ownership (especially manufacturing applications)
• Good knowledge of technical troubleshooting in a client-server environment in a complex enterprise setup
• Experience with HCL Domino Notes, LotusScript, JavaScript)
• Excellent German and English language skills

Qualifications: BS in Electrical Engineering with 8 years of Experience

• Organized with attention to detail
• Logical thinking and problem-solving skills
• Analytical and strong organizational skills, with excellent verbal and written ability
• Ability to understand and communicate complex business requirements to the technology teams
• Understanding of project management principles and planning
• Understanding of information technology processes and practices
• Proficient with a range of general and specialized applications, software, and hardware used in the organization and the industry
• Proficiency with related software tools including MS Project Management, MS Teams/SharePoint, PowerPoint, MS Excel, etc.
• Demonstrated ability to work effectively with external and internal customers
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
• Understand and enforce security and compliance protocols when working with sensitive and proprietary data sets
• Possess an understanding of the application landscape (User Interface, application, database, network)
• Must have experience in collecting business and functional requirements

Qualifications: BA in Economics with 7 years of Experience

• Experience in defining requirements, testing, validation and execution using agile development methods
• Experience in managing projects involving internal and external cross-functional stakeholders
• Experience of proactive IT applications management including day-to-day support, systems maintenance, disaster recovery and problem management
• Proven experience working in a regulated environment with quality systems including strong documentation skills
• Familiar with quality assurance and documentation practices within software development
• Experience supporting 3rd-party enterprise-scale systems
• Strong analytical problem-solving and troubleshooting skills
• Able to work adaptively in a self-directed and motivated manner
• Strong written and verbal communication skills
• Passion for learning, growing skills, taking on interesting work and challenging problems
• Should be able to understand/interpret how various software modules interact with each other and the associated impacts
• Knowledge of Manufacturing, Product Labelling and/or Product Localization solutions 
• Proficient with Jira and other Atlassian tools for agile lifecycle management
• Experience of Product Ownership
• Ability to understand business requirements and convert them into requirements for the Technical teams

Qualifications: BA in Project Management with 9 years of Experience

• Progressive work-related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position
• Advanced knowledge of business analysis applications and a proficient understanding of organizational business systems and processes
• Ability to understand highly complex technical problems and build cross-functional solutions in relation to current and future business environments
• Ability to strategically demonstrate analytical and conceptual skills to develop efficient and effective solutions for a variety of sized, complex business problems
• Ability to demonstrate effective verbal and written communication skills to provide and explain technical information to business partners, vendors, and management
• Ability to collaborate with Technical SMEs to deliver large, cross-functional, complex projects and initiatives
• Ability to guide other business analysts to facilitate the successful completion of projects
• Experience working in Agile or ideally, Scaled Agile Framework environments
• Demonstrated proficiency in writing and presenting User Stories and Features, creating the right level of supporting artifacts to enable team understanding

Qualifications: BS in Computer Information Systems with 5 years of Experience

• Extraordinary problem solver, data analyst and possesses great business process skills in Procure to Pay, Plan to Procure processes
• Ability to gain and grow the trust of business users and team members
• Able to lead solution development in an environment with rapidly changing cross-functional business scenarios and operations
• Excellent attention to detail, documentation, and maintaining development standards
• Excellent communicator with the skills to realize functional flow into development efforts, timeline, tasks, etc.
• Experience in handling cross-module configurations of SAP MM-PP, MM-SD, MM-QM and MM-FI
• Experience with SAP Integrations with third-party applications
• Experience in Supplier Collaboration processes and IT applications
• Experience in SAP MRP, handling of KANBAN, Inventory controls and handling SAP cross-application, SAP central functions like ECM, BATCH management, Serial management, etc.
• Knowledge of the Ivalua platform for supplier collaboration
• Strong proficiency in business process analysis, data analysis and business intelligence in materials management, Supply chain planning, Supply operations and inventory controls
• Advanced proficiency in SAP-MM, IM, and WM modules
• Strong proficiency in SAP-PP, QM modules

Qualifications: BA in Operations Management with 6 years of Experience

• Experience with business systems analysis
• Experience with Software Lifecycle (SLC) methodologies
• Experience with validated systems in a regulated environment
• Familiarity with project phases, deliverables, and leading vendor resources
• Knowledge and experience with SLC or similar SOPS
• Knowledge and experience with FDA and other competent authority regulations
• Detail-oriented with a proven ability to self-motivate and follow through on tasks
• Strong problem-solving, analysis and communication skills, both verbal and written
• Able to bridge communication between technical areas and business areas for a complete understanding of expectations
• Ability to work well in a team environment
• Demonstrated ability to successfully manage multiple tasks simultaneously
• Highly responsive to internal customers

Qualifications: BA in Finance with 7 years of Experience

• Self-starter with the ability to work independently, with minimal supervision and direction
• Ability to engage appropriate business and technical resources to drive successful and timely implementation of projects
• Superior analytical, evaluative, and problem-solving abilities
• Must have strong attention to detail
• Excellent interpersonal skills with the ability to interact professionally and maintain positive working relationships
• Strong written and oral communication and presentation skills
• Able to effectively present complex information clearly across all audiences including senior-level business leaders and stakeholders
• Strong team orientation, willing to work outside of assigned duties
• Excellent project management, time management, organizational, and prioritization skills
• Able to work independently in complex and ambiguous environments and situations
• Working experience in Business Systems Analysis, Project Management and Development experience related to ERP, Ecommerce, and CRM in a commercial business environment
• Significant project management experience on multiple large-scale projects
• Must have Current Project Management Professional (PMP) Certification or equivalent
• Enterprise application development and data modelling experience
• Experience with eQMS, Contract Management and Project Portfolio Management (Clarity)
• Strong Biology knowledge/expertise/education

Qualifications: BS in Information Technology with 9 years of Experience

• Consistently demonstrate clear and concise written and verbal communication
• Proven interpersonal skills with the ability to partner and influence across organizational lines
• Proven ability to use complex analytical, interpretive and problem-solving techniques
• Experience in Software Testing across the entire test lifecycle
• Working knowledge of test methodologies and process implementation experience
• Experience in test automation development, CI/CD tools, practices, and methodologies
• Innovative and strategic thinking to act and create positive change
• Must demonstrate exceptional leadership skills
• Experience with driving a test automation strategy
• Working experience in Java or .NET programming 
• Experience with Microsoft Azure DevOps / TFS

Qualifications: BS in Computer Science with 5 years of Experience

• Experience in a Senior Business Analyst role
• Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis
• Experience with all phases of the Software Development Life Cycle
• Comprehensive knowledge of the principles of business analysis
• Analytical ability with excellent organizational skills and attention to detail
• Ability to manage deliverables within aggressive timeframes
• Ability to cope under time pressures
• Good interpersonal skills, ability to interact with Senior Management
• Highly self-motivated with a strong sense of initiative
• Able to be a good team player with the ability to multitask
• Excellent communication skills, both written and verbal
• Able to manage and facilitate successful, efficient meetings
• Experience creating deliverables such as business cases and business requirement documents
• Experience with Functional Designs, Process flows, Test Plans and Scripts and/or Cutover Plans
• Experience with Sales and/or Marketing

Qualifications: BA in Data Analytics with 6 years of Experience

• Ability to develop and support ERP applications, data and/or standards management and business reporting
• Must have source system knowledge such as Infor XA, SFDC, Tableau, and PowerBI
• Working experience in SQL 
• Ability to analyze data sources and map data elements to key business requirements
• Proven track record in requirements engineering in IT projects with a special focus on the analysis of data feeds, interfaces and/or calculation models
• Proven experience in the banking or financial industry 
• Outstanding communication skills
• Results-oriented individual with excellent analytical and problem-solving skills
• Ability to manage work independently and to take end-to-end responsibility for assigned tasks
• Ability to effectively collaborate in a distributed team
• Understanding of financial markets and instruments, Basel regulations, credit and market risk
• Advanced knowledge of SQL, UML (structural and behavioural diagrams) and heavy Excel skills 
• Fluent in written and spoken English
• Experience in international projects

Qualifications: BA in Management Information Systems with 7 years of Experience

• Demonstrated successful experience in IT Business Analyst roles
• Experience with eCommerce or Retail solutions, incorporating Direct Shipping of products
• Strong cross-functional business acumen and Cross-functional expertise across multiple business functions
• Ability to think logically and analytically - detail oriented
• Able to take complex, ambiguous problems, break them down into smaller parts, and problem-solve to come up with a whole, integrated, and strategic solution
• Ability to manage application/product backlogs
• High degree of motivation
• Ability to work independently and within a team
• Very consistent ability to build consensus and lead work streams
• Highly organized with the ability to multitask and prioritize workloads
• Strong presentation group facilitation skills
• Able to communicate complex concepts clearly
• Ability to influence change within a complex organization
• Proficiency in the following: MS Teams and MS Office Suite (Outlook, Excel, PowerPoint, Word)

Qualifications: BS in Information Systems with 5 years of Experience

• Experience in IT application management, whereof experience with technical documentation methodologies 
• Solid experience as an IT Application Owner
• Solid experience in leading projects that use Agile and Scrum methodologies
• Strong analytical and problem-solving skills to consult key stakeholders and deliver a solution in a multi-application landscape
• Fluent English and German communication skills
• Extensive experience working as a senior business analyst in project delivery
• Experience working closely with Program and Project Managers to suggest best approaches and practices for eliciting IT initiative requirements and assessing the risks and impacts of initiatives on business
• Experience working in Agile and Waterfall project methodologies, and large- and tiger-sized project teams
• Possess excellent time management skills and work autonomously without direction
• Strong IT background in the Telco business
• Understanding of global Telco standards (TM Forum, GSMA, etc.)

Qualifications: BA in Operations Management with 6 years of Experience

• Experience in supporting large IT programs with a high level of complexity
• Demonstrated track record in the delivery of complex projects and programs utilizing Agile delivery techniques
• Experience in multiple sectors in ASPAC Supply Chain technologies (distribution, Distribution Services and DC Automation, or logistics) 
• Knowledgeable on the technical concepts, prominent and emerging industry solutions, services and methodologies 
• Demonstrated ability to work with business partners to understand business requirements and define a data and analytics strategy and the associated capabilities
• Experience in effectively collaborating and managing stakeholders
• Deployment of major technology capabilities across multiple sites, with a strong preference for the adoption of Agile Methodologies
• Experience working in a Shared Services IT Operating model where development and support services are provided by shared services organizations that support multiple functional and organizational units
• Understanding of TMS operations
• Considerable knowledge of healthcare, business processes, management, and budgeting operations
• Demonstrated ability to apply technology in solving business problems
• Excellent written and oral communication, interpersonal skills
• Ability to motivate in a team-oriented, collaborative environment, exceptional service orientation, and strong negotiating skills
• Experience in working closely with manufacturing/distribution operations and process engineering

Qualifications: BA in Business Information Technology with 8 years of Experience

• Good knowledge of Microsoft systems and environments, database systems, data modeling (UML, ERD, eEPC, etc.), SQL, C#
• Proven expertise in Microsoft Dynamics CRM 2016 and Dynamics 365 environment and related resources
• Strong Business Analyst skills (e.g., analytical skills, requirement engineering, design thinking, agile methodologies)
• Strong communication skills in written and spoken English
• Proficiency in Teams, Outlook, Word, PowerPoint, Excel, and Project
• Experience working in Agile methodology (Scrum, Kanban) and tooling (Azure DevOps, Jira)
• Team player who is skilled at building up and managing stakeholder relationships
• Proven ability to work in a multi-cultural environment
• Good self-management skills and stress resilience
• Highly organized with good attention to detail
• Experience in project management 
• Must have Spanish and German language skills 

Qualifications: BS in Systems Engineering with 5 years of Experience

• Professional experience as an IT Business Analyst and/or IT Service Manager
• Demonstrate a strong working knowledge of S&OP processes
• Knowledge of IT Service Management and moderation techniques
• Experience in the application of agile methods (e.g., SCRUM) and problem-solving techniques (e.g., design thinking)
• Strong strategic and analytical mindset, a high level of quality orientation and a very results-oriented working style
• Experience as a business analyst
• Experience in Waterfall and Agile/Scrum projects (Scrum Master)
• Strong written and communication skills including technical writing
• Basic knowledge of the generating process documentation
• Understanding of manufacturing and ERP applications
• Must have professional certification (e.g., Agile, Scrum)

Qualifications: BA in Finance with 4 years of Experience

• Work experience in business processes/systems analysis
• Must have Certified Business Analysis Professional (CBAP) and/or Certified Systems Engineering Professional (SEP) credentials
• Must have business knowledge, but organizational agility is not an extension as a Principal Analyst
• Working experience with OMS and enterprise CMS platforms, Content Management Systems (client uses Adobe Experience Manager Platform for their main content creation)
• Proven experience with digital, e-commerce and/or user experience projects (HCL WebSphere Commerce)
• Advanced analytical, conceptual, and problem-solving abilities
• Must possess strong technical and business knowledge as typically obtained through the completion of a bachelor's degree related field
• Must demonstrate in-depth knowledge of information technology, specifically, user-centered design for mobile/web apps or large, content-rich consumer sites
• Must demonstrate general knowledge of information technology and healthcare
• Experience in medium-scale project planning and reporting, either individually or team
• Must have presentation skills to engage technical and non-technical audiences
• Ability to communicate and interact across facilities and at various levels
• Must have skills to mentor less experienced team members

Qualifications: BA in Supply Chain Management with 6 years of Experience

• Experience in work related to Software Development
• Experience in defining IT systems-related requirements
• Experience in pharma-related products
• Experience in Business Analyst Role
• Experience in Banking/Financial Projects
• Experience in Software Development/TI Projects
• Knowledge of APIS, Microservices and Java Development
• Able to work independently, set the right priorities, and is a self-starter
• Strong analytical skills to be able to quickly identify underlying problems and design solutions to these problems
• Able to clearly explain and present solutions to users and management and get their buy-in/approval
• Able to facilitate change and persuade users and management
• Able to switch from high-level to hands-on

Qualifications: BS in Applied Mathematics with 5 years of Experience