• Manage a team of business analysts supporting one large system or multiple systems and contribute to planning, resource planning, budget management and formulation of procedures.
• Consult with business end users to ensure appropriate integration of functions to meet goals and define necessary system enhancements to deploy new projects and process enhancements.
• Assist system change processes from requirements through implementation by providing technical knowledge to ensure efficiency.
• Evaluate performance and make recommendations for pay increases, hiring, terminations and other personnel actions as duties, including performing quality control activities.
• Work with internal parties to achieve business goals and negotiate with external parties.
• Provide evaluative judgments based on analysis of information in complicated and unique situations.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
• Drive compliance with applicable laws, rules and regulations, adhering to policy.
• Apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Skills: Team Management, Business Analysis, Project Planning, Process Optimization, Risk Evaluation, Compliance Oversight, Performance Review, Stakeholder Relations

• Oversee the inbound invoice by receiving, reconciling, confirming, and validating charges, and working with the vendor to resolve any disputes.
• Ensure costs are recorded in the correct billing period by accruing in-progress billing amounts with finance.
• Secure approval and work closely to trigger timely payment to the vendor.
• Provide IT performance reporting.
• Produce and adapt weekly and monthly reports showing the status of incidents, problems, changes, availability, capacity, service requests, etc.
• Produce ad-hoc reporting upon request to show data relationships, new impacts, or to better explain specific metrics of interest.
• Collaborate with the team and other groups to leverage existing data sources (e.g., SharePoint, ServiceNow, Apptio, Tableau, GCXI, and more).
• Responsible for championing process compliance.
• Take responsibility for team onboarding/offboarding, validating and updating data, attesting to record accuracy, etc.
• Document key team processes by understanding processes, creating process maps, and building/maintaining a SharePoint archive.

Skills: Invoice Management, Cost Accounting, Vendor Coordination, Performance Reporting, Data Analysis, Process Compliance, Team Administration, Documentation Management

• Conduct analysis and design phases of the project.
• Perform secondary assessment of client needs.
• Conduct client interviews and document findings.
• Responsible for performing gap analysis.
• Identify and document current and future state analysis, business process designs, and recommendation strategies.
• Provide input into the development of the project.
• Present status and recommendations to the Project Manager.
• Responsible for the interface with clients.
• Document requirements for software enhancements, testing the enhancements and engaging user acceptance testing.
• Communicate user requirements to IT development and delivery teams.
• Assist in problem resolution to ensure that the customers receive prompt, efficient service in accordance with project deliverables.

Skills: Business Analysis, Client Assessment, Requirements Gathering, Gap Analysis, Process Design, Project Support, Client Communication, Issue Resolution

• Develop solutions by applying accepted processes or is able to create new approaches to leverage technology from abstract information.
• Create project specifications, establish technical vision and analyze tradeoffs between usability and performance needs, and develop a general understanding of business requirements.
• Distinguish user requests from underlying business and process needs.
• Translate emerging customer needs and technologies into actionable business terms and associated plans.
• Define/document required changes to resolve system deficiencies, and map experiences and requirements back to the external inputs to confirm fit with the desired scope and preferences of customers.
• Determine and design end-user training and curriculum for applications and systems.
• Facilitate the initial rollout and ongoing training of the user community.
• Manage the process of Business Governance and prioritization of all enhancement requests to any and all electronic channels.
• Assure that the proper business case has been provided and the solution fits with the overall strategic direction.
• Identifies, investigates, tracks, and resolves complex project, system, or application errors, ensuring the solution is timely and of acceptable quality.
• Oversee the effective, correct, and consistent application of data analysis and decision-making based on facts for all information feeds into the innovation process for the Digital Business Technology team.
• Promote the use of data analysis and fact-based decision-making.

Skills: Solution Development, Technical Analysis, Business Requirements, Process Mapping, User Training, Governance Management, Data Analysis, Strategic Alignment

• Design and administer complex standards and policies regarding application and end-user customer documentation.
• Ensure that department and company standards are implemented and consistently adhered to.
• Provide high-level expertise for the development of fully integrated testing scenarios.
• Ensure that the information systems across multiple levels and states and their relationships are considered and are part of the comprehensive testing plans.
• Maintain current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.
• Develop new perspectives using existing knowledge of best practices.
• Assess requirements and customer needs and identify solutions to non-standard requests.
• Work is performed in a fast-paced, multi-tasked environment where there may be conflicting priorities or tight deadlines.
• Decision-making authority for projects and applications and works at the peer level across diverse areas and multiple states.
• Participate in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and support functions company-wide.

Skills: Policy Development, Standards Management, Test Planning, Systems Integration, Industry Knowledge, Solution Design, Decision Making, Cross-Functional Collaboration

• Responsible for identifying and analyzing gaps between current processes and the desired state and documenting processing requirements on cross-functional and complex projects.
• Perform analysis of processes and software capabilities, including system process analysis, design and prototyping.
• Develop alternative design solutions, advise on options, risks, costs and impact on other business processes and/or systems.
• Maintain expert knowledge of assigned systems, processes, and infrastructure.
• Maintain deep technical and architectural aspects of the product at points of interface with internal systems and processes.
• Responsible for collaborating with business partners to assist a delivery team in producing technical solutions to address complex business needs.
• Create and validate recommended test scripts and scenarios, working with the testing team for large, cross-functional, complex projects.
• Create User Stories and Features to convey changes to a system or process.

Skills: Gap Analysis, Process Design, Solution Development, System Expertise, Technical Architecture, Business Collaboration, Test Management, Requirements Documentation

• Analyze the new business requirements and translate them into an IT solution, with an understanding of integration across all functions.
• Partner with the customer to prioritize the new demands.
• Drive the demand assessment and approval process based on the priority given.
• Track the implementation status of approved demands and escalate.
• Work closely with the SAP CoE team to ensure the best practices and support on high complexity tasks.
• Support the IT EMEA Finance Leader in project initiation to prepare feasibility study and approval processes.
• Take the project manager role for the project assigned, manage the planning, execution, communication and reporting of the project.
• Follow the global PMO process when managing the projects assigned in PlanView.
• Prepare all PMO deliverables and organize the approvals, stage gate reviews and status reports.
• Act as the single point of contact between finance and IT organizations when it comes to the escalation of problems and issues.
• Proactively enforces worldwide and local security policies to ensure IT information assets are protected.

Skills: Requirements Analysis, IT Solutions, Demand Management, Project Leadership, SAP Coordination, PMO Compliance, Stakeholder Communication, Security Governance

• Good general IT knowledge.
• Good written and verbal English.
• Proficient in process mapping techniques and methodologies, eg, UML, BPMN.
• Experience in process analysis and redesign.
• Strong background in technology business analysis.
• Knowledge of data integration/interface planning and documentation.
• Knowledge of data migration approaches.
• Experience with Salesforce CRM, CPQ, Marketo, Salesforce Service Cloud, project and portfolio management systems.
• Experience business process management tools.
• Proven process mapping documentation skills.
• Strong requirements gathering and analysis skills.

Qualifications: BS in Information Technology with 7 years of Experience

• Ability to manage multiple tasks, projects and deadlines effectively whilst working under pressure.
• Proactive, clear and concise communicator with strong interpersonal skills for both oral and written communication.
• Attention to detail in written communication and good grammatical skills.
• Delivery-focused and self-motivated, positive team player.
• Ability to quickly build in-depth knowledge of new technologies and software applications.
• Strong problem-solving focus.
• Good facilitator and organizer.
• Excellent stakeholder management skills.
• Able to process mapping using a recognized system, ie, Visio, BusinessOptix, or equivalent.
• Able to do data modeling and understand data structures.
• Experience working in a sales IT business systems environment.

Qualifications: BA in Business Administration with 5 years of Experience

• Experience in a professional work environment.
• Experience with Agile IT development methodologies.
• Experience with Microsoft Office Suite, including PowerPoint, Word, and Excel.
• Experience producing client-ready deliverables and managing enterprise-level projects.
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements.
• Experience within a military Program Management Office.
• Knowledge of IT collaboration support tools, including Atlassian’s Confluence or IBM’s JAZZ.
• Experience developing high-quality briefings for a senior leadership audience to including SES and the Surgeon General, and advocating the client’s interests within senior leadership meetings.
• Ability to work in a team environment and coordinate tasks in a fast-paced environment.
• Excellent verbal and written communication skills.

Qualifications: BS in Data Analytics with 6 years of Experience

• Experience as an IT business analyst in the agile development model.
• Keen analytical skills and the ability to see the big picture in complex situations.
• Good communication skills, able to interact with other team members to expose the various business rules.
• Demonstrated contagious leadership, able to learn fast, adapt to changes, and be a good team player.
• Must be bilingual in French and English.
• Must have knowledge of UML.
• Experience in information technology.
• Experience with software or system development processes and major development methods.

Qualifications: BA in Economics with 4 years of Experience

• Must possess strong technical and business knowledge.
• Must demonstrate in-depth knowledge of information technology, specifically, user-centered design for mobile/web apps or large, content-rich consumer sites.
• Must demonstrate general knowledge of information technology and healthcare.
• Experience in medium-scale project planning and reporting, either individually or team.
• Must have communication and presentation skills to engage technical and non-technical audiences.
• Ability to communicate and interact across facilities and at various levels.
• Must have skills to mentor less experienced team members.
• Must have project planning skills.
• Understanding of how sensors work and monitoring hardware.

Qualifications: BA in Operations Management with 7 years of Experience

• Must have experience in Banking, Financial Services, FinTech, Insurance, Investment, Advisory, or relevant industries.
• Must have a business English standard of proficiency.
• Must have certification from the Institute of Business Analysis (IIBA).
• Must have intermediate to advanced MS Excel skills.
• Proven analytical and modeling capability with gap analysis, SWOT analysis.
• Experience working across multiple project scopes and in an agile operating environment.
• Experience writing SQL queries and using data visualization techniques and tools.
• Experience with global deployments.
• Web-based monitoring system experience.

Qualifications: BS in Software Engineering with 8 years of Experience

• Working experience as an IT Business Analyst.
• Good business analysis knowledge regarding SDLC and system architecture.
• Experience in maintaining, designing some Financial systems (Analytics Campaign Management System, Core Banking System, etc.).
• Knowledge of Data Mart design and implementation.
• Ability to interpret/analyze data via SQL tools.
• Must have problem-solving and techniques explained skills.
• Ability to understand the business meaning of data and explain identified insights to non-technical users.
• Experience with coping, planning, and deployment.
• Must have strong communication skills.
• Must have a business analysis certificate.

Qualifications: BS in Computer Science with 6 years of Experience