• Provide first and second-level user support for desktops, servers, laptops, printers, mobile devices, peripheral equipment and primary business applications for local and remote users.
• User account creation and deletion for multiple systems.
• Responsible for verifying daily data backup.
• Maintain a stable, virus and spyware-free desktop environment.
• Image and deploy new PC’s, fix existing PC’s, and re-deploy PCs as staff changes.
• Maintain an accurate inventory of IT equipment.
• Maintain the office telephone system and directory.
• Provide first-level support for photocopiers and printers.
• Maintain IT policies, procedures and technical documentation.
• Responsible for providing after-hours support.
• Triage and address support tickets that come into the help desk.
• Responsible for building and or imaging of desktops.

Skills: Tech Support, System Maintenance, Account Management, Data Backup, Network Security, Asset Tracking, PC Deployment, Help Desk

• Act as the on-site point of contact for all client-side technical inquiries for OMERS Global Investments teams that include Capital Markets, Private Equity, Infrastructure teams and Oxford.
• Responsible for business-specific client applications and data that affect (Investment Trading Management, Portfolio Management and Execution Management Systems).
• Support a wide range of technology across the enterprise environment with interactions globally (London, UK, Toronto, New York, Sydney, and Singapore).
• Focus on client-side technical inquiries.
• Responsible for investment business-specific client software (Dynamics 365 CRM, Microsoft SharePoint, Finance, Portfolio Management and BI Analytics solutions).
• Responsible for application-specific tasks (User authentication methods, Reporting, Integration to Infrastructure, Application Security, Backup and retention.
• Responsible for off-the-shelf OS, technology and software (Windows, Active Directory, Exchange, O365, SCCM, MS Office, Mobile Device Management Applications).
• Regularly meet with the business heads and IT management to review metrics, obtain feedback and identify opportunities for improvement.
• Identify and suggest improvements to continually increase the effectiveness of the Enterprise IT Service Desk.
• Work with internal and external teams to guarantee the quality delivery of the related services and data.
• Manage and perform installations, configurations and provide technical support for all client-side technology, business tools, Investment Applications and solutions.
• Assume responsibility for troubleshooting and liaise with relevant parties (OMERS and Oxford teams and global users, external vendors) to ensure timely resolution for issues ranging from.
• Responsible for network connectivity.

Skills: Client Support, Application Management, Global IT Support, Software Integration, System Configuration, Technical Troubleshooting, Network Connectivity, Service Improvement

• Responsible for hardware (Laptops, communication equipment, Smartphones).
• Responsible for Remote Access.
• Develop and maintain strong relationships with clients and external vendors with a specific focus on managing the production environment.
• Actively participate in BCP/DR planning and execution processes with respect to specific entity needs and requirements.
• Own responsibility to ensure any new laptop images are in full compliance with all currently used applications, utilities and systems.
• Work with OMERS IT teams, test and manage the delivery of MSI applications and upgrade packages for all technology or specific tools.
• Ensure full compatibility and transparent deployment to clients.
• Directly responsible for dealing with all licenses and application governance.
• Provide contributions to the research, evaluation, selection, testing and implementation of new hardware and software technology.
• Maintain the OMERS Change Management System in a timely manner for all change, problem or incident tickets.
• Create and maintain documentation for all supported technology platforms and applications.
• Work outside regular business hours, including evenings, nights and weekends for troubleshooting and implementation purposes.
• Work constantly to broaden knowledge, learn new things and adapt to a dynamic and evolving technical and business environment.

Skills: Hardware Management, Remote Access, Vendor Relations, BCP/DR Planning, Image Compliance, Software Deployment, License Governance, Change Management

• Provide inputs to the IT strategy.
• Lead solution design sessions.
• Align actions to IT priorities.
• Lead continuous improvements.
• Ensure compliance/cyber safety.
• Provide IT business analysis.
• Engage in the IT delivery Operating System.
• Provide IT updates to the business.
• Educate peers on technology.
• Maintain currency on IT skills.

Skills: IT Strategy, Solution Design, IT Alignment, Process Improvement, Cybersecurity Compliance, Business Analysis, IT Communication, Technical Training

• Responsible for focus will be on Engineering, Solution Design, and rollout management.
• Grow the future Smart Manufacturing/IOT footprint in the EMEA region.
• Design of MES solutions based on industry-standard MES applications.
• Implement and life-cycle management of business processes, based on MES applications.
• Responsible for including business requirements review, fit/gap analysis of the supported application portfolio, functional specification, system design, time and cost estimates.
• Overlook the implementation of MES projects, delivered by external implementation partners, including installation, configuration, customization, coding, master data management, test management, system integration tests, and user acceptance tests.
• Create technical project documentation, functional and technical specifications, test script, and user training material.
• Work closely with and assist the IT project managers, using the IT project management methodology.
• Manage system changes and enhancements outside formal projects.
• Collaborate with Clarios IT business-facing partners and Clarios Manufacturing Operations business stakeholders (operations, maintenance, quality).
• Collaborate with MES and IOT product vendors and external solution services and application management services providers.
• Collaborate and technical coordination with cross-functional teams such as IT infrastructure, IT application management, Business-facing IT, Manufacturing Engineering, and MES business users.
• Responsible for the full life cycle of deployed solutions, including change request management and 3rd-level support.

Skills: Engineering Support, Solution Design, Project Rollout, Smart Manufacturing, MES Implementation, Process Management, System Integration, Technical Documentation

• Set up laptops using administrative software and ensure appropriate functionality for the employee and their role
• Install and configure appropriate local and SaaS software, privileges, and account setup according to role specifications
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Maintain records/logs of repairs and fixes and maintenance schedule
• Maintain adequate inventory of computers and network equipment to meet demand, procuring hardware
• Develop and maintain local networks in ways that optimize performance and ensure security
• Serve as the first point of contact for employees seeking technical assistance over Slack or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by employees
• Walk employees through the problem-solving process
• Direct unresolved issues to the next level of personnel
• Record events and problems and their resolution in logs
• Pass on any feedback or suggestions from employees to the appropriate internal team
• Identify and suggest possible improvements to procedures

Skills: Laptop Setup, Software Installation, System Maintenance, Inventory Management, Network Optimization, Technical Support, Remote Troubleshooting, Procedure Improvement

• Designs, develops, enhances and implements technical solutions to business problems and opportunities
• Formulates and defines system scope and objectives across diverse platforms, databases, software, hardware, technologies and tools
• Works independently and leads assignments/projects of moderate to high complexity following the company development methodology
• Defines system scope and objectives across diverse platforms, databases, software, hardware, technologies and tools
• Updates testing and debugging procedures
• Analyzes and assesses business processes within support areas as they relate to existing or proposed systems and applications and defines/suggests improvements
• Performs gap analyses based on the current configuration/functionality versus new requirements
• Provides written and verbal communication such as status reports, progress reports and documentation, to Information Management and business partners
• Ensures all customers are appropriately trained in the use of the systems supported
• Develops and maintains all controlled and system documentation for the supported software portfolio
• Resolves customer complaints and responds to suggestions for improvements and enhancements
• Monitors and diagnoses technical issues with production applications

Skills: System Design, Technical Development, Requirements Analysis, Gap Analysis, Process Improvement, Documentation Management, Customer Training, Issue Diagnosis

• Maintain and upgrade network systems, hardware, peripherals, specialty equipment and software applications
• Analyze IT operational issues and resolve problems within the scope of authority
• Implements and maintains technology solutions for the City’s network and server infrastructure
• Analyze and make changes to the application programs, including development, maintenance, upgrades, installations, user access, second-tier assistance, testing and security
• Work independently to identify and analyze IT operations
• Prioritize solutions and ensure that hardware and software systems are available, reliable and efficient
• Writes new and modifies existing control language programs and application software
• Refers complex problems to IT Management and tracks the problem until it has been solved
• May coordinate with the work of the Help Desk Technicians
• Prioritizing service requests, assigning work, monitoring results and providing technical leadership and guidance
• Verifies that all service issues are addressed and resolved

Skills: Network Maintenance, System Upgrades, Infrastructure Management, Application Support, Operations Analysis, Service Prioritization, Technical Leadership, Issue Resolution

• Responsible for ensuring an efficient and smooth production environment for assigned complex systems by applying patches and fixes to the system or working with the developer upon failure of the system
• Responsible for ensuring the least amount of downtime or inefficient production for assigned systems
• Use in-depth understanding of system to write reports for users and/or clients from system(s) which aid in business decision making
• Develop and conduct user training on system functionality
• Work with field, internal users, and senior management to understand needs and develop plans for meeting those needs
• Lead activities during analysis, design, construction and testing phases of large-scale projects
• Facilitate requirements and design sessions for large projects
• Define and document functional and system specifications

Skills: System Stability, Downtime Prevention, Report Generation, User Training, Stakeholder Planning, Project Leadership, Requirements Facilitation, Specification Documentation

• Develop process and data models using modeling and process tools
• Prioritize system and data functionality requirements based on user needs, business analysis, and project constraints
• Review design documentation with users and developers
• Work with users, senior management, and the technical team to produce project charters, scope documents and conceptual design charts
• Work with vendors and vendor packages to ensure that system requirements are understood
• Develop test plans and QA activities
• Coordinate pilot and rollout planning, user enhancement requests and defect tracking for large scope projects
• Develop presentation materials and conduct presentations to users as well as senior management
• Train and mentor less experienced BAs on system functionality

Skills: Process Modeling, Requirement Prioritization, Design Review, Scope Planning, Vendor Coordination, Test Planning, Rollout Management, User Presentation

• Manages initiatives related to User Acceptance Testing (UAT) process and product rollout into production
• Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach
• Resolves variable and complex issues with substantial potential impact
• Identifies process efficiencies in support of unit objectives
• Recommends and implements new work procedures
• Develops a standard set of (organizational level) metrics related to the cost, effort and milestones of IT Quality activities
• Exhibits good understanding of concepts and procedures within own area
• Evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.
• Uses evaluative judgment in complicated or novel situations
• Uses multiple sources of information
• Impacts the area through delivery of results and contribution to planning, finances/budget and formulation of policies
• Manage responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval

Skills: Testing Management, UAT Strategy, Issue Resolution, Process Improvement, Metrics Development, Evaluative Judgment, Team Leadership, Budget Planning

• Cooperating with multiple stakeholders (developers, QAs, business in alignment with the target picture to enable sustainable solutions)
• Eliciting requirements (functional and non-functional requirements) by cooperating with different stakeholders, e.g., architects, developers, testers, business, legal
• Securing requirements traceability during smooth end-to-end development
• Being responsible for requirements documentation (use cases) and quality improvement
• Supporting testers and developers in the team and hub
• Provide Information Management support services to the PEO USC Activity Chief Information Officer (ACIO)/Chief Information Officer (CIO)
• Provide IT Engineering expertise and support for programs and systems to include tasks such as data fusion, architecture
• Support IS management initiatives such as developing and maintaining tools, databases, and websites
• Provide direct on-site IT and other support services for daily operation, maintenance, and scheduling of the PEO USC Technology and Acquisition Needs Center (TANC) and/or other conference rooms under PEO USC control

Skills: Requirements Collaboration, Stakeholder Coordination, Requirements Traceability, Documentation Management, Team Support, IT Engineering, Tool Development, On-Site Support

• Plan, develop, and ensure completion of all documentation elements promptly, and communicate all changes in documentation to the appropriate management staff
• Write documentation, obtain appropriate approvals of completed documentation and distribute to appropriate end users
• Edits documentation language to ensure compliance with requirements and to ensure readability and user-friendly communication to the targeted audience
• Independently participate in requirements documentation, business systems configuration and defining/execution of acceptance criteria
• Document issues and participate in their resolution
• Work closely with development and business teams to understand business requirements
• Translate business needs into high-level technical specifications and design
• Identify gaps and ensure deployment of solutions
• Support business-critical systems using mature IT and software engineering practices
• Develop, deploy, and execute test strategies
• Work with the team to ensure the highest quality product delivery
• Work closely with cross-functional teams and across boundary organizations to gather requirements, define solutions, implement new tools and processes, and provide ongoing support to these teams
• Test applications and products at the user level, both manually and with automated tools
• Develop a deep understanding of the applications that they support
• Communicating cross-functionally and across management levels in formal and informal settings
• Track multiple test executions simultaneously and synthesize the results

Skills: Documentation Management, Requirement Analysis, Issue Resolution, Technical Translation, System Support, Test Strategy, Quality Delivery, Cross-Functional Communication

• Handle access requests for supported web-based applications
• Perform daily work quality checks to ensure that output is compliant with the strict security standards of the client
• Log Service Requests and Incidents accurately and timely manner
• Provides first-line investigation and diagnosis of incidents and requests
• Troubleshoot issues and requests as they relate to client technologies
• Troubleshoot the cause of problems and act to prevent problems from recurring
• Participate in Continual Service Improvement in the areas of issue resolution efficiency, data accuracy, escalation accuracy, response times, and customer satisfaction
• Help to maintain the Knowledge Base by documenting known errors, workarounds, procedures, and application-specific information
• Report statuses, issues, and timelines to management staff for issues being worked on
• Provide coverage via all modes of communication such as telephone, chat, e-mail or other methods
• Participate in required training for improvement of technical and interpersonal skills

Skills: Access Management, Quality Checks, Incident Logging, Issue Diagnosis, Technical Troubleshooting, Problem Prevention, Knowledge Documentation, Customer Support

• Serve as a primary support contact within the Americas eCommerce Support team
• Works with the support vendor on prioritizing support tickets
• Identify Implementation risks, communicate them to the involved parties and facilitate their mitigation
• Ensure timely communication and alerts to the IT stakeholders and business teams
• Coordinate the weekly build and release process
• Contribute to the enterprise integration initiatives with respect to the integration of the ecommerce sites with the enterprise backend systems including SAP, Informatica, Globalscape, PFSWeb ( OMS ), SFCC, CRM, etc.
• Manage related vendors and internal teams on the support and project delivery including requirement analysis, system design, coding, QA, deployment and maintenance according to corporate standard process, SLA, KPI and best practices
• Coordinate implementation parties, agencies and vendors
• Ensure that proposed solutions are aligned with the IT standard and strategy
• Stay informed on new digital solution trends and contribute to the IT digital strategy development
• Share best practices, process framework with the global Demandware initiative

Skills: Vendor Coordination, Risk Mitigation, Stakeholder Communication, Release Management, System Integration, Project Delivery, Solution Alignment, Digital Strategy

• Experience including developing requirements, designing and executing test cases in IT.
• Experience with QA methodology and problem-solving techniques/tools.
• Detail-oriented person who is passionate about quality and is enthusiastic about the new technology offered to customers.
• Demonstrated software testing experience.
• Excellent written and oral communication skills.
• Must have meticulous attention to detail.
• Ability to juggle several tasks in parallel without lowering the quality bar.
• Experience with analytical programming languages such as SQL.
• Ability to thrive in ambiguity and rapid change.
• Experience with process flow diagrams.
• Experience with applying Agile Methods.
• Experience with Problem-Solving Techniques.
• Hands-on experience running queries and creating reports.
• Ability to understand technical specifications and analyze log files.
• Experience working with industry-standard claims, billing, or EHR systems.

Qualifications: BA in Business Information Systems with 6 years of Experience

• Experience with Power BI or other relevant analytic reporting tools.
• Good communication skills, must be comfortable working with all levels of the organization.
• Must have excellent troubleshooting skills.
• Ability to set priorities and accomplish tasks with minimal supervision.
• Experience with SQL (beyond select statements), SSRS, and Azure.
• Epicor ERP experience in a manufacturing environment.
• Knowledge or willingness to learn other applications in the Microsoft suite (i.e., Power Apps, Power Automate, SharePoint, etc.).
• Basic knowledge of engineering and manufacturing terms, i.e., Material Master, BOM, CAD drawing, Plant, etc.

Qualifications: BA in Management Information Systems with 5 years of Experience

• Must have operational support experience.
• Knowledge of SQL Developer (SQL queries).
• Knowledge of Unix/Linux commands.
• Diligent, curious, and able to take action (operational support).
• Able to work as part of a team and facilitate decision-making.
• Must have client-focused and strong interpersonal skills.
• Able to adapt in situations of transformation.
• Must have bilingual, both spoken and written (English and French).

Qualifications: BS in Information Technology with 4 years of Experience

• Experience as a Java EE Dev/Mobile Dev/Backend/Middleware in banking or financial institutions.
• Experience in banking projects in one of these fields, including debit card/treasury/payment gateway/billing integration/lending/loan origination/mobile banking.
• Able to familiarize with development using PostgreSQL/MySQL/SQL Server databases.
• Able to understand user requirements and perform development as a team.
• Able to familiarize with building software that complies with software security and cybersecurity.
• Able to familiarize with the Scrum framework.
• Responsible, able to work independently or in a team.
• Must have a passion for the development of information technology.
• Previous experience with Google Cloud Platform.

Qualifications: BA in Computer Information Systems with 7 years of Experience

• Partner closely with business and technical teams to understand their project objectives and provide data-driven solutions and recommendations.
• Work technical proficiency in network and platform operating systems, including Windows (all versions) and MS Office Suites.
• Extensive application support experience with desktop software and web interfaces.
• Hands-on software and hardware troubleshooting experience.
• Experience documenting and maintaining configuration and process information.
• Comfortable in training and presentation of new technology, best practices, etc.
• Willingness to work on issues and projects until completion with little or no direction.
• Able to participate in after-hours support.
• Understanding of computer architectures and/or high-performance computing.

Qualifications: BS in Systems Administration with 5 years of Experience

• Working experience in Cybersecurity, Information Technology, Risk Management and/or Cyber Threat Intelligence
• Information Security Knowledge of Information Security, IT Risks and Controls assessment, Cyber Threat assessments
• Knowledge of information security frameworks, ISO 27001, 27002, NIST CSF, NIST 800-82
• Knowledge of Cybersecurity risks associated with vulnerability testing, patch management, and secure configuration management
• Experience with vulnerability scanning tools and technologies such as Qualys
• Experience with Vulnerability Response Module in ServiceNow or other ServiceNow module experience
• Excellent critical thinking, analytical and problem-solving skills
• Ability to adjust to multiple demands, changing priorities, ambiguity, and rapid change, while multitasking effectively
• Exhibit strong influencing / negotiation skills, as well as written/verbal communication skills and presentation skills
• Ability to work with and influence developers, development managers, project managers, technology peers, and business contacts 

Qualifications: BA in Applied Computing with 6 years of Experience

• Critical and strategic thinking with an analytical mindset and the ability to solve complex problems, justify own point of view, but also the flexibility to change own mind if compelling counterarguments arise
• Ability to cooperate and work alongside other software engineering capabilities in projects
• Good organization skills and ability to build relationships within the team and with clients
• Ability to work under pressure 
• Proficiency in English and Polish (written and spoken communication)
• Experience in a Business Intelligence environment
• Good knowledge in BI tools (e.g., Microsoft Power BI, DAX, Power Query)
• Understanding of sales, inventory and purchasing
• Very high data affinity and excellent analytical skills
• Experience working in a mainframe environment
• Experience in the business area, process-related domain and similar application systems

Qualifications: BS in Cybersecurity with 5 years of Experience

• Understands models in Keras and TensorFlow
• Strong SQL knowledge and skills
• Experience in health care 
• Experience in EDI releases and demand management 
• Proven experience in manufacturing and business consulting with top-tier global customers
• Possess strong business process practice, both the body of knowledge and hands-on experience
• Proven track record in leading and managing large project implementations
• Well-versed in developing and/or improving the business process and systems
• Highly strategic decision making such as problem analysis, systematic thinking
• Good knowledge in ERP software solutions, business acumen, consultation, organization and facilitation
• Good in presentation and communication skills to be able to interact with clients for solutions offering
• Proficient in spoken and written English
• Good at time management for working on global projects with time zone differences, flexible to work as per customer time zones

Qualifications: BA in Business Administration with 8 years of Experience

• Experience in a technology-driven role
• Working with the IFS Enterprise Resource Planning application
• Excellent written and verbal communication skills with an emphasis on customer service with employees and management at all levels
• Demonstrated problem-solving and analytical skills with attention to detail
• Strong time-management and organizational skills with the ability to effectively multitask
• Demonstrated skills in critical thinking and problem-solving in a customer-focused environment
• Work experience as a subject matter expert within the area to including functional configuration and design
• Working experience in C#, Microsoft .NET
• Background in Lean, Engineering, Quality, Manufacturing, or Business Operations
• Ability to learn and adapt to new technologies and processes
• Ability to analyze issues and challenges and provide solutions within the assigned area
• Knowledge and understanding of the designated area and its integration in other areas assigned
• Experience in multiple disciplines, such as data analysis, process analysis, and business process cycles within a multitier organization
• Experience with enterprise and desktop applications

Qualifications: BA in Management Information Systems with 9 years of Experience

• Excellent competencies with MS Office tools, especially Pivot charts in Excel
• Strong understanding of database structures and environments
• Integrity, objectivity, and a strong attention to detail when completing tasks
• Working experience with Tier1 and Tier2 user support such as applications, computers, Windows 10, and iPhones
• Working experience with Microsoft Azure AD and Microsoft 365, including Exchange Online, SharePoint and Teams
• Strong knowledge of network fundamentals
• Must have strong communication skills
• Experience writing technical documentation
• Strong customer service skills - empathy, self-control and taking responsibility
• Good knowledge of cloud-based systems

Qualifications: BS in Software Engineering with 5 years of Experience

• Must have a strong solution-oriented and analytical mindset
• Passion towards data and underlying data technologies
• Ability to grasp new technologies quickly (on a high level) and able to ask the right questions
• Experience working with complex, data-intensive IT projects
• Strong experience working with data and analytics 
• Experience working with big data, analytics and/or other digital channel solutions
• Experience working with Agile Methods (e.g., SAFe)
• Ability to collaborate with others to create synergy in tackling the challenges that a modernization effort will bring
• Communication, problem-solving, and organizational skills
• Systemic thinking skills and the ability to see and understand strategic direction
• Understanding of business processes and experience working through changes
• Experience challenging norms and seeing new ways of performing work
• Ability to collaborate with business partners around the needs of IT and the business

Qualifications: BA in Technology Management with 7 years of Experience

• Experience in an IT Quality/Tester role
• Development experience in a fast-paced, time-to-market driven environment
• Experience with test automation, test scenarios and test scripts creation and modification
• Comfortable with writing complex queries
• Experience with reporting tools
• Hands-on experience with testing automation tools
• Ability to work in a team environment, be proactive in a work environment and have a personal commitment to accuracy and detail
• Basic understanding of Electronics
• Strong previous SQL experience
• Strong command of Excel and data manipulation
• Ability to own tasks and projects, maintaining stakeholders in the loop
• Meticulous, with strong attention to detail
• Good written and oral communication skills in English

Qualifications: BA in Human Resources Information Systems with 6 years of Experience

• Experience in Workday/HRIS Cloud support and administration with domain expertise in HCM, Recruiting, Compensation, Talent, Reporting, Security or Absence
• Familiarity with ITIL Knowledge/Service Management and Agile Delivery principles and frameworks
• Strong statistical, analytical and problem-solving skills are essential for success in this role, along with customer focus and strong communication skills
• Hands-on experience with SAP EWM, procure to pay and Logistics processes
• Process knowledge of service parts warehouse operations that include receiving, putting away, picking, packing, shipping, scanning, RF, QM and inventory management
• Knowledge of order processing, order priority, shipment priority and integration with transportation management systems
• Familiarity with Fiori applications related to SAP EWM
• Must have experience managing IT systems in the service and aftermarket segment of the automotive industry
• Able to think far enough into the future while ensuring near-term execution is a glide path into the future vision

Qualifications: BS in Business Intelligence with 4 years of Experience

• Ability to partner with team members to communicate a detailed understanding of requirements
• Ability to clearly define and create detailed documentation to describe complex business processes to the lowest level
• Ability to validate that new software releases are production-ready and provide documentation for them to end users
• Must be committed to incorporating security into all decisions and daily job responsibilities
• Knowledge of and/or experience working with API’s and API testing
• Experience and familiarity with core rental systems
• Experience with Notebooks like Zeppelin, Jupyter, or Databricks
• Experience with document stores, Solar or similar
• Experience writing Spark code to do analytics
• Experience with data platforms and data engineering

Qualifications: BS in DevOps Engineering with 5 years of Experience

• Technically fluent in programming languages including Net/C#, Java, or PHP
• Solid working knowledge of current Internet technologies, including web services, HTML, JavaScript, and CSS
• Working knowledge of SQL programming, database design, DevOps processes, and test-driven development 
• Hands-on software troubleshooting experience
• Experience with Salesforce development 
• Experience with development on e-commerce platforms (e.g., Magento, nopCommerce, Hybris, Salesforce Commerce Cloud) 
• Experience with API development and developing integrations between systems 
• Ability to present complex data in a meaningful method, i.e., charges, graphs
• Ability to adjust to and implement change
• Proficient in Microsoft applications including Word, Excel, and PowerPoint
• Excellent customer service skills
• Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
• Strong organizational skills in managing multiple priorities

Qualifications: BA in Project Management with 7 years of Experience