• Provide first and second-level user support for desktops, servers, laptops, printers, mobile devices, peripheral equipment and primary business applications for local and remote users.
• User account creation and deletion for multiple systems.
• Responsible for verifying daily data backup.
• Maintain a stable, virus and spyware-free desktop environment.
• Image and deploy new PC’s, fix existing PC’s, and re-deploy PCs as staff changes.
• Maintain an accurate inventory of IT equipment.
• Maintain the office telephone system and directory.
• Provide first-level support for photocopiers and printers.
• Maintain IT policies, procedures and technical documentation.
• Responsible for providing after-hours support.
• Triage and address support tickets that come into the help desk.
• Responsible for building and or imaging of desktops.

Skills: Tech Support, System Maintenance, Account Management, Data Backup, Network Security, Asset Tracking, PC Deployment, Help Desk

• Act as the on-site point of contact for all client-side technical inquiries for OMERS Global Investments teams that include Capital Markets, Private Equity, Infrastructure teams and Oxford.
• Responsible for business-specific client applications and data that affect (Investment Trading Management, Portfolio Management and Execution Management Systems).
• Support a wide range of technology across the enterprise environment with interactions globally (London, UK, Toronto, New York, Sydney, and Singapore).
• Focus on client-side technical inquiries.
• Responsible for investment business-specific client software (Dynamics 365 CRM, Microsoft SharePoint, Finance, Portfolio Management and BI Analytics solutions).
• Responsible for application-specific tasks (User authentication methods, Reporting, Integration to Infrastructure, Application Security, Backup and retention.
• Responsible for off-the-shelf OS, technology and software (Windows, Active Directory, Exchange, O365, SCCM, MS Office, Mobile Device Management Applications).
• Regularly meet with the business heads and IT management to review metrics, obtain feedback and identify opportunities for improvement.
• Identify and suggest improvements to continually increase the effectiveness of the Enterprise IT Service Desk.
• Work with internal and external teams to guarantee the quality delivery of the related services and data.
• Manage and perform installations, configurations and provide technical support for all client-side technology, business tools, Investment Applications and solutions.
• Assume responsibility for troubleshooting and liaise with relevant parties (OMERS and Oxford teams and global users, external vendors) to ensure timely resolution for issues ranging from.
• Responsible for network connectivity.

Skills: Client Support, Application Management, Global IT Support, Software Integration, System Configuration, Technical Troubleshooting, Network Connectivity, Service Improvement

• Responsible for hardware (Laptops, communication equipment, Smartphones).
• Responsible for Remote Access.
• Develop and maintain strong relationships with clients and external vendors with a specific focus on managing the production environment.
• Actively participate in BCP/DR planning and execution processes with respect to specific entity needs and requirements.
• Own responsibility to ensure any new laptop images are in full compliance with all currently used applications, utilities and systems.
• Work with OMERS IT teams, test and manage the delivery of MSI applications and upgrade packages for all technology or specific tools.
• Ensure full compatibility and transparent deployment to clients.
• Directly responsible for dealing with all licenses and application governance.
• Provide contributions to the research, evaluation, selection, testing and implementation of new hardware and software technology.
• Maintain the OMERS Change Management System in a timely manner for all change, problem or incident tickets.
• Create and maintain documentation for all supported technology platforms and applications.
• Work outside regular business hours, including evenings, nights and weekends for troubleshooting and implementation purposes.
• Work constantly to broaden knowledge, learn new things and adapt to a dynamic and evolving technical and business environment.

Skills: Hardware Management, Remote Access, Vendor Relations, BCP/DR Planning, Image Compliance, Software Deployment, License Governance, Change Management

• Provide inputs to the IT strategy.
• Lead solution design sessions.
• Align actions to IT priorities.
• Lead continuous improvements.
• Ensure compliance/cyber safety.
• Provide IT business analysis.
• Engage in the IT delivery Operating System.
• Provide IT updates to the business.
• Educate peers on technology.
• Maintain currency on IT skills.

Skills: IT Strategy, Solution Design, IT Alignment, Process Improvement, Cybersecurity Compliance, Business Analysis, IT Communication, Technical Training

• Responsible for focus will be on Engineering, Solution Design, and rollout management.
• Grow the future Smart Manufacturing/IOT footprint in the EMEA region.
• Design of MES solutions based on industry-standard MES applications.
• Implement and life-cycle management of business processes, based on MES applications.
• Responsible for including business requirements review, fit/gap analysis of the supported application portfolio, functional specification, system design, time and cost estimates.
• Overlook the implementation of MES projects, delivered by external implementation partners, including installation, configuration, customization, coding, master data management, test management, system integration tests, and user acceptance tests.
• Create technical project documentation, functional and technical specifications, test script, and user training material.
• Work closely with and assist the IT project managers, using the IT project management methodology.
• Manage system changes and enhancements outside formal projects.
• Collaborate with Clarios IT business-facing partners and Clarios Manufacturing Operations business stakeholders (operations, maintenance, quality).
• Collaborate with MES and IOT product vendors and external solution services and application management services providers.
• Collaborate and technical coordination with cross-functional teams such as IT infrastructure, IT application management, Business-facing IT, Manufacturing Engineering, and MES business users.
• Responsible for the full life cycle of deployed solutions, including change request management and 3rd-level support.

Skills: Engineering Support, Solution Design, Project Rollout, Smart Manufacturing, MES Implementation, Process Management, System Integration, Technical Documentation

• Experience including developing requirements, designing and executing test cases in IT.
• Experience with QA methodology and problem-solving techniques/tools.
• Detail-oriented person who is passionate about quality and is enthusiastic about the new technology offered to customers.
• Demonstrated software testing experience.
• Excellent written and oral communication skills.
• Must have meticulous attention to detail.
• Ability to juggle several tasks in parallel without lowering the quality bar.
• Experience with analytical programming languages such as SQL.
• Ability to thrive in ambiguity and rapid change.
• Experience with process flow diagrams.
• Experience with applying Agile Methods.
• Experience with Problem-Solving Techniques.
• Hands-on experience running queries and creating reports.
• Ability to understand technical specifications and analyze log files.
• Experience working with industry-standard claims, billing, or EHR systems.

Qualifications: BA in Business Information Systems with 6 years of Experience

• Experience with Power BI or other relevant analytic reporting tools.
• Good communication skills, must be comfortable working with all levels of the organization.
• Must have excellent troubleshooting skills.
• Ability to set priorities and accomplish tasks with minimal supervision.
• Experience with SQL (beyond select statements), SSRS, and Azure.
• Epicor ERP experience in a manufacturing environment.
• Knowledge or willingness to learn other applications in the Microsoft suite (i.e., Power Apps, Power Automate, SharePoint, etc.).
• Basic knowledge of engineering and manufacturing terms, i.e., Material Master, BOM, CAD drawing, Plant, etc.

Qualifications: BA in Management Information Systems with 5 years of Experience

• Must have operational support experience.
• Knowledge of SQL Developer (SQL queries).
• Knowledge of Unix/Linux commands.
• Diligent, curious, and able to take action (operational support).
• Able to work as part of a team and facilitate decision-making.
• Must have client-focused and strong interpersonal skills.
• Able to adapt in situations of transformation.
• Must have bilingual, both spoken and written (English and French).

Qualifications: BS in Information Technology with 4 years of Experience

• Experience as a Java EE Dev/Mobile Dev/Backend/Middleware in banking or financial institutions.
• Experience in banking projects in one of these fields, including debit card/treasury/payment gateway/billing integration/lending/loan origination/mobile banking.
• Able to familiarize with development using PostgreSQL/MySQL/SQL Server databases.
• Able to understand user requirements and perform development as a team.
• Able to familiarize with building software that complies with software security and cybersecurity.
• Able to familiarize with the Scrum framework.
• Responsible, able to work independently or in a team.
• Must have a passion for the development of information technology.
• Previous experience with Google Cloud Platform.

Qualifications: BA in Computer Information Systems with 7 years of Experience

• Partner closely with business and technical teams to understand their project objectives and provide data-driven solutions and recommendations.
• Work technical proficiency in network and platform operating systems, including Windows (all versions) and MS Office Suites.
• Extensive application support experience with desktop software and web interfaces.
• Hands-on software and hardware troubleshooting experience.
• Experience documenting and maintaining configuration and process information.
• Comfortable in training and presentation of new technology, best practices, etc.
• Willingness to work on issues and projects until completion with little or no direction.
• Able to participate in after-hours support.
• Understanding of computer architectures and/or high-performance computing.

Qualifications: BS in Systems Administration with 5 years of Experience