WHAT DOES A SENIOR IT ANALYST DO?
Updated: Dec 15, 2025 - The Senior Information Technology (IT) Analyst ensures reliable IT operations by supporting hardware, software, user accounts, and access management while maintaining thorough documentation and resolving incidents efficiently. This role provides strong technical oversight to troubleshoot issues, implement effective tools and processes, and reinforce secure computing practices through threat awareness and staff training. The senior analyst also focuses on continuously optimizing the IT environment to enhance performance, strengthen security, and support evolving organizational technology needs.
A Review of Professional Skills and Functions for Senior IT Analyst
1. Senior IT Analyst Duties
- Threat Monitoring: Monitor threat intelligence sources and feeds to determine potential risks against the organisation and its information assets
- Threat Analysis: Identify and report on operational events and trends of current and future threats, and make strategic recommendations to counter those threats
- Alert Configuration: Make recommendations, based on research, analysis and understanding of the organisation's information assets, of active alerting to be configured for early warning of potential security events
- Attack Recognition: Recognise when an IT network/system has been attacked internally, by a remote host, or by malicious code, such as a virus, worm or Trojan, or when a breach of security has occurred and alert the Mitigation and Response team for further investigation and remediation
- Vulnerability Assessment: Determine potential threats through the vulnerability management system, analyse the effect that it may have against the organisation, to ensure the relevant teams take action accordingly
- SOX Support: Partnering with business units on other SOX 404-related efforts, such as documentation of in-scope applications, systems and databases, identification of key controls, development of test plans, and remediation of control deficiencies
- SOX Maintenance: Assisting with maintenance of the SOX 404 software, including uploading required control documentation and test results and monitoring business units’ quarterly certification
- Process Improvement: Supporting the Managers of Enterprise Compliance and Controls in special projects, which may include business process-related projects
- Control Enhancement: Collaborating with business units to understand, evaluate, and improve processes and internal controls
2. Senior IT Analyst Details
- Analysis Planning: Responsible for driving the analysis planning, analysis approach, and requirements management
- Requirements Elicitation: Responsible for leading the elicitation sessions, storyboarding, prototyping, and analysis
- Business Definition: Responsible for or contributing to the business need/case definition
- Budget Assessment: Solicited for input on or provides contributions to the budget analysis or impact assessment for a primary domain
- Feature Definition: Defines the project feature set with high-level requirements
- Detailed Analysis: Responsible for performing detailed analysis activities such as detailed requirements, user stories, interface specs, UI specs, and report specs
- Solution Validation: Partnering with DEV and QA on solution assessment and validation
- Knowledge Management: Contributes to and manages the knowledge base for a primary domain, including both project artefacts and living artefacts
- Testing Strategy: Partners with QA on testing strategy and test plan reviews
- Design Review: Reviews the logical and physical design
- UAT Leadership: Leads and facilitates user acceptance testing
3. Senior IT Analyst Responsibilities
- Business Analysis: Review, analyze and evaluate business systems and user needs
- Requirements Documentation: Document requirements, functional requirements and objectives for commercial initiatives
- Business Partnership: Partner across commercial to understand business needs and solutions that align with overall business strategies
- Needs Assessment: Responsible for determining how changing business needs will affect the solutioning approach
- Project Management: Perform a variety of complex project management, business analysis, planning and technical tasks
- Technical Leadership: Responsible for representing IT as the business analyst and technical SME across the commercial business function
- System Expertise: Technical SME for all system activities for commercial system implementations, enhancements, and integration projects
- Vendor Coordination: Coordinates support activities across vendors
- Commercial Collaboration: Partner with all levels of the commercial organization
- Sales Support: Work with commercial operations in partnership for sales and marketing needs
- Solution Delivery: Responsible for assisting other areas of IT in the delivery of business solutions across the enterprise
- Vendor Management: Interfaces with external vendors at all levels to manage the relationship and ensure the proper delivery of services
- Issue Troubleshooting: Identify and troubleshoot operational issues and system gaps for sales and marketing systems and processes
4. Senior IT Analyst Job Summary
- IT Support: Provide information technology support, direction and leadership
- Hardware Deployment: Deploy and/or support all IT-related hardware, workstations, printers, scanners, etc.
- Process Development: Create tools, processes and documentation necessary to allow quick and easy access to technology and associated technology support processes
- Software Support: Support all operating systems and end-user software
- Account Management: Manage end-user accounts, permissions, and access rights in accordance with company policies
- Issue Troubleshooting: Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on input/output fleet and workstations
- Threat Awareness: Maintain an awareness of the latest digital threats, malware approaches/infection vectors and train staff in best practices to minimize security risks
- Incident Documentation: Manages the documentation and closure of resolved incidents according to agreed procedures
5. Senior IT Analyst Accountabilities
- Compliance Management: Responsible for compliance with applicable Corporate and Divisional Policies, procedures and processes
- Policy Documentation: Prepares and approves documentation per policy and procedure
- Procedure Establishment: Assists in the establishment of regulated policies and procedures at the departmental level
- Relationship Building: Establishes and maintains productive relationships with all levels in the Divisional IT organization and business functions
- Compliance Liaison: Acts as a liaison and IT Compliance expert to assure successful implementations
- Audit Support: Assists with global audit requests (Internal, SOX, FDA, QA, and other Regulatory audits)
- Compliance Advisory: Serves as a source of information on the IT Compliance needs and regulatory environment
- Compliance Coordination: Monitors and coordinates the IT Compliance efforts within a project
- Solution Development: Independently conceives and develops general approaches to the solution of systems problems that require basic IT compliance principles
- Risk Tracking: Tracks and reports non-compliance items and risks across Enterprise Application functional areas
- Status Reporting: Provides weekly status report updates on audit and compliance items to management
- Remediation Support: Tracks remediation activities and provides compliance support related to non-compliance issues
- Controls Testing: Assists with Integrated controls testing