WHAT DOES AN IT BUSINESS CONSULTANT DO?

Published: Oct 28, 2025 - The Information Technology (IT) Business Consultant partners with stakeholders to develop strategic and tactical business plans, aligning IT investments with business goals and driving value across the organization. This role involves analyzing complex environments to propose innovative, cost-effective solutions, creating high-quality business cases, and supporting demand management through effective collaboration with program delivery leads. The consultant also builds strong relationships across business and IT units, participates in governance groups, and champions valued business partner behaviors to enhance organizational performance.

A Review of Professional Skills and Functions for IT Business Consultant

1. IT Business Consultant Roles and Details

  • Analytical Problem Solving: Responsible for problem definition, cost-benefit analysis, and options analysis.
  • Requirements Management: Elicit, analyze, represent, and validate complex business needs to create requirements.
  • Negotiation and Consensus: Identify options and negotiate to achieve an agreement that meets enterprise business needs.
  • Consultation Expertise: Provide consultation for the most complex issues.
  • Issue Resolution: Coordinate the resolution of multiple issues to maintain operations or respond to service requests.
  • Stakeholder Engagement: Negotiate and collaborate with business clients, vendors, field teams, and leadership to build positive relationships.
  • Expectation Management: Ensure objectives are achieved and expectations are effectively managed.
  • Impact Assessment: Accountable for analyzing requirements and performing Business Impact Assessments.
  • Business Process Analysis: Accountable for identifying, understanding, and detailing the current state, opportunities for improvement, and future state business processes to meet business objectives.

2. IT Business Consultant Roles and Responsibilities


  • Project Support: Support and improvements for both small and large projects.
  • Client Readiness: Identify and lead client acceptance testing, training and communication needs to ensure successful implementations.
  • Change Management: Lead organizational change management activities for people and processes.
  • Team Leadership: Lead, coach, and mentor other staff members to ensure quality deliverables.
  • Business Analysis: Provide information and analysis for the business, including ad-hoc reporting and measures and metrics to support the business way making decisions.
  • Defect Management: Lead defects in the product as a deployment is being released and communicate the status of these items.
  • Deployment Communication: Lead communication of deployment status to leadership and key stakeholders as the releases are occurring.
  • Training Coordination: Lead and coordinate the training plan for the end users, support staff, and administrators of the system being installed.
  • Implementation Planning: Identify implementation approaches, deployment planning, prioritizing, communication plan development, and coordination of future efforts to meet various business objectives.

3. IT Business Consultant Duties and Roles

  • Client Relationship Management: Own, develop, and grow the client relationship for SAP ECS and act as the voice of the client within SAP.
  • Engagement Accountability: Accountable for the entire ECS engagement and perform sustainable relationship management with a client and act as an escalation point for delivery-related topics.
  • Team Leadership: Lead the engagement with supporting ECS functions and roles to deliver as per contract and in line with customer expectations.
  • Service Oversight: Oversee client onboarding activities, upgrade projects, and other service delivery initiatives.
  • Cloud Transformation: Actively drive the cloud transformation agenda to ensure S/4 HANA adoption.
  • Service Review: Conduct regular service review meetings with clients (operational and strategic topics).
  • Change and Risk Management: Change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
  • Stakeholder Alignment: Ensure seamless alignment across multiple ECS and SAP internal and external stakeholders.
  • Business Development: Actively position additional ECS offerings and drive contract renewal in alignment with SAP sales teams.

4. IT Business Consultant Responsibilities and Key Tasks

  • System Administration: Install, configure, re-host, upgrade, and perform system maintenance of PDMLink.
  • Server Management: Responsible for administering local file servers.
  • CAD and SQL Administration: Responsible for administering CAD workers, SQL, and license servers.
  • Publishing Monitoring: Responsible for publishing monitor.
  • Queue Management: Responsible for queue management.
  • CREO Configuration: Configure the CREO master installation on NAS devices.
  • Global Tool Administration: Responsible for administering the global Creo installation tool.
  • NAS Management: Responsible for NAS devices for CREO installation and setup.
  • User Support: Responsible for troubleshooting and user support.
  • Training Development: Develop and execute end-user training.
  • Project Participation: Participate in small/mid-sized PDM and/or business process projects as a team member or team lead.
  • Project Management: Responsible for potential project management tasks for small/mid-sized projects.

5. Senior IT Business Consultant General Responsibilities

  • Solution Design: Participate in the creation and design of solutions, procedures, and business processes that meet business, customer, and technology requirements.
  • Requirements Analysis: Translate complex business requirements into detailed requirements.
  • Software Development: Develop end-to-end software solutions and manage the respective business-critical knowledge within the said area of expertise.
  • Governance Compliance: Ensure that existing governance is observed, indicate areas for improvement, and propose solutions and implementation guidance.
  • Documentation Management: Develop and maintain working method documentation and best practice examples to support business stakeholders in development processes.
  • Issue Resolution: Provide guidance when issues, challenges, or problematic situations arise.
  • Project Evaluation: Track and assess the effectiveness of projects.
  • Quality Documentation: Develop documentation relevant to quality as well as system documentation.

6. IT Business Consultant Overview

  • IT Roadmap Management: Maintain and report on the Global IT Roadmap for Strategic EWO Projects to ensure alignment and progress tracking.
  • Demand Management: Perform demand management to assess and streamline new ideas and business initiatives in HQ and the OpCo to ensure efficiency and prioritization.
  • Project Support: Support project preparation in HQ and OpCo to ensure readiness and consistency.
  • Business Alignment: Ensure agreement across EWO business and IT in HQ and the OpCo’s.
  • Technology Innovation: Scan for market developments in the IT/EWO area and identify, initiate, and introduce new technologies and ways of working.
  • Application Portfolio Management: Maintain the Application Portfolio for the EWO area across HQ and the OpCo’s to avoid duplication and maximize utilization.
  • Cross-Functional Collaboration: Work with Global Business Process Owners and architects.
  • Process Governance: Ensure business rules and end-to-end process flows are maintained and that relevant tools always include the latest developments.
  • Initiative Leadership: Serve as a starting point for any new initiative in the EWO area.
  • Management Alignment: Join relevant management meetings in the EWO domain to ensure alignment between business and IT.
  • Market Insight Sharing: Provide the latest insights into developments in and outside GV that the business can benefit from.
  • Budget Coordination: Provide input to the budgeting process and work with HQ and the OpCos to align single-year and multi-year budget figures.
  • Stakeholder Communication: Set up and run regular update meetings with and between HQ and OpCo’s EWO functions.
  • Representation: Represent GVHQ towards OpCo’s and external parties.
  • Roadmap Feedback: Share feedback on the IT roadmap for EWO with the GVIT communities in HQ and the OpCos.

7. IT Business Consultant Duties

  • Requirements Analysis: Collect, understand, and communicate the business requirements for the project, and translate these into functional specifications and detailed test analysis that can be utilized by the solution development teams.
  • Process Documentation: Analyze and document business processes.
  • Specification Management: Document the results of business analysis and obtain sign-off from the client on the specifications.
  • Client Communication: Provide the link between the client, development team, and any third party regarding software functionality throughout the development lifecycle.
  • Requirements Prioritization: Work with the client’s stakeholders and internal Product Management to prioritize requirements.
  • Product Improvement: Contribute to the recommendation of improvements in the product.
  • Testing Support: Help design and execute the test scenarios and test scripts.
  • Change Management: Analyze, prepare, and manage change requests in relation to the project plans to ensure agreed deadlines are met.
  • Business Engagement: Communicate with the client’s subject matter experts and system users to identify business needs and opportunities.
  • Problem Solving: Analyze and solve problems with integrated technology system software, determine, and communicate the need for technical analysis.
  • User Training: Develop and provide structured training classes for system users and ad hoc one-on-one training and user assistance.
  • Post-Implementation Support: Support the client during the post-implementation period and ensure a smooth transition to the Business as Usual Support team.

8. IT Business Consultant Details

  • Strategic Partnership: Partner with stakeholders in the development of strategic and tactical business plans.
  • Demand Management: Manage demand and leverage IT to meet business goals and objectives.
  • Investment Planning: Responsible for working with the assigned business area to develop robust investment plans and manage demand for IT capabilities, ensuring alignment of IT and business objectives.
  • Solution Analysis: Analyze complex business and IT environments to identify innovative, appropriate, and cost-effective solutions.
  • Business Case Development: Develop high-quality project mandates, business cases, investment proposals, post-investment appraisals, and other deliverables.
  • Consultancy Methods: Make use of a range of consultancy techniques, methods, and processes to ensure optimal outcomes.
  • Relationship Building: Build, maintain, and enhance working relationships with management members of LoB, IT units, and direct reports.
  • Cost Optimization: Work with business management to understand their costs and find creative ways to reduce costs while increasing IS value.
  • Solution Delivery: Work closely with program delivery leads to develop and deliver IT solutions to meet business requirements with a specific focus on benefits realization.
  • Governance Participation: Participate in project boards, steering, and governance groups.
  • Leadership and Advocacy: Act as a role model Valued Business Partner and help champion these behaviors across the organization.

9. IT Business Consultant Responsibilities

  • Data Flow Management: Take ownership and drive end-to-end data flow between diverse applications and Nilfisk Analytics systems.
  • Stakeholder Engagement: Engage with the business and IT stakeholders to identify the proper information flow from the backend to the frontend applications for reporting and analytics.
  • Data Architecture: Design and build data structures in SAP BW and Azure platforms for KPI reporting with a focus on data quality.
  • Data Optimization: Identify and implement opportunities to optimize the cost and performance of data integration, data storage, and data retrieval methods by utilizing capabilities provided within SAP and Azure platforms.
  • Data Strategy: Participate in developing strategic decisions on Data Storage, Data Archiving, Data Quality Analysis, and Data Service processes.
  • Data Governance: Support the governance for data model changes and data pipeline optimization processes.
  • ETL Development: Design, develop, debug, and test ETL processes using SAP BODS Scripts, Workflows, Dataflow, Data Stores, Transformations, and Functions.
  • Continuous Improvement: Support the Head of Portfolio Management to drive the change agenda and continuous improvement initiatives.
  • Gap Analysis: Make a gap analysis between the AS IS and the TO BE.
  • Stakeholder Management: Manage the relevant stakeholders, facilitate workshops, and monitor actions.
  • Reporting and Escalation: Provide feedback to the Head of Portfolio Management regularly and escalate problems on time.

10. IT Business Consultant Job Summary

  • Business Partnering: Responsible for day-to-day business partnering and consulting with customers in the business unit.
  • Project Implementation: Steer and manage the implementation of projects by providing necessary direction and guidance to implementation teams.
  • System Management: Responsible for the planning, development, testing, implementation, technical operation, maintenance, and changes of the computer system, including all of its components.
  • System Compliance: Ensure stable, performant, and GxP-compliant system operations.
  • Task Coordination: Coordinate system-related tasks and ensure the assignment of persons to perform these tasks within IS.
  • System Documentation: Document and maintain system architecture within the system life cycle, including bug fixing.
  • SAP Consultation: Consultant of international business areas and process owners with a focus on sales and distribution business processes in SAP systems.
  • Project Management: Responsible for (Part-)project management of IT projects with a focus on SAP ERP, Sales and Distribution modules.
  • IT Concept Implementation: Concept and implement IT concepts focused on sales and distribution-oriented business processes (specification, customizing, testing, documentation).
  • Process Improvement: Continuous improvement of sales and distribution-oriented business processes, and implementation of business demands.
  • Process Analysis: Independent analysis of business processes and system failures.
  • Change Management: Responsible for the phase of projects and change requests in corporate application support.

11. Senior IT Business Consultant Functions

  • Consulting Support: Assist team members by utilizing consulting tools and techniques (e.g., strategy on a page, business capability modeling, and journey maps).
  • Strategic Facilitation: Facilitate both strategy and innovation planning.
  • Strategic Deliverables: Create deliverables to support leadership in the development of enterprise strategy and investment plans, business cases, and business portfolio development.
  • Best Practice Development: Collaborate with leadership to develop and implement consulting best practices.
  • Collaboration Management: Create a collaborative environment with business strategists, process owners, and subject matter experts.
  • IT Roadmap Support: Support stakeholders in the development of an IT investment roadmap.
  • Technology Research: Lead research on potential threats, emerging technologies, and new capabilities to extract insights from current business trends.
  • Operational Readiness: Align on planning activities and system build processes, define handover criteria, and ensure operational readiness of the TSM team as a precondition for any customer GoLive.
  • Release Coordination: Discuss and align with Release Management on upcoming changes, initiate and control the implementation.
  • Service Availability: Ensure high availability of customer service by supporting service restoration in critical situations.
  • Issue Analysis: Analyze and deep dive into issues, including the creation of RCAs as a foundation for continuous improvement.
  • Service Productization: Support the productization of services, including initial setup, documentation, and standardization.
  • Service Automation: Drive automation of services and improvement of existing automation via close collaboration with CLM development, as well as the MCD Productization team.

12. IT Business Consultant Essential Functions

  • Application Testing: Perform various types of application testing, such as manual, regression, and performance testing using testing tools through comprehensive test scenarios.
  • Automation Setup: Stand-up tool for automated testing.
  • Test Case Development: Develop test cases in ADO to ensure that software meets development, usability, and functional requirements.
  • Defect Management: Document testing results, open bugs, and coordinate retesting.
  • Dashboard Maintenance: Maintain ADO Dashboards to ensure all requirements, tests, and defects are up to date regarding specific application needs.
  • Test Planning: Create a Project Test Plan and conduct a test plan walkthrough for the project team and/or stakeholders.
  • Team Collaboration: Attend project/team meetings and contribute feedback based on testing results and the status of project deliverables.
  • Process Improvement: Provide innovative solutions to improve end-to-end processes.
  • Best Practices Implementation: Facilitate and implement best practices and innovative solutions.
  • Technology Innovation: Identify opportunities and elaborate solutions by using new technologies as well as evolving industry best practices.
  • Process Design: Design concepts and user stories for end-to-end processes.
  • Requirements Gathering: Gather and complement the user stories from business experts and stakeholders.
  • Lifecycle Support: Support the full BizDevOps lifecycle of a product/IT application.
  • Technical Documentation: Write technical specifications or new technical user stories.
Relevant Information
What Does An IT Business Analyst Do?
What Does A Business Consultant Do?