Job Summary: 

• Provide functional and technical support/expertise during the development, implementation, and testing of complex communication platform projects.
• Produce detailed functional requirements and/or user stories, including non-functional requirements.
• Develop user acceptance criteria, test plans and test cases.
• Responsible for conducting functional/user testing (user acceptance testing) and accountable for user sign-off of changes.
• Monitor system implementation, ensuring user satisfaction and being comfortable with being hands-on in support of implemented solutions.
• Responsible for implementation/warranty support, production support, project analytics and reporting.
• Responsible for facilitating business requirements gathering and determining technical impacts.
• Review and clarify user stories and user acceptance criteria with the stakeholders, and work with the development lead/technical architect to lay out the technical design.
• Assume the role of product owner.
• Develop system-related documentation that includes flow charts, workflow tables, mapping documents, integration specifications and provides system training.
• Develop a strong understanding of the business unit's function and effectively communicate technical issues and solutions in non-technical terms to the business unit.
• Support business architecture design (including Business Process), capability.

Skills on Resume:

• Technical Support (Hard Skills)
• Requirements Documentation (Hard Skills)
• User Testing (Hard Skills)
• System Implementation (Hard Skills)
• Requirements Gathering (Soft Skills)
• Technical Communication (Soft Skills)
• Product Ownership (Soft Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Work with team members and business users to understand project requirements and deliver successful design, implementation, and post-implementation support.
• Select the appropriate development platforms.
• Execute business requirements and ensure post-implementation success.
• Work both independently and as part of a team.
• Assess and troubleshoot production issues with a varying degree of priority and complexity.
• Maintain existing and develop new solutions to support business requirements.
• Provide primary and/or secondary support on assigned systems.
• Document and cross-train team members for support continuity.

Skills on Resume:

• Team Collaboration (Soft Skills)
• Platform Selection (Hard Skills)
• Requirements Execution (Hard Skills)
• Independent Work (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• Solution Development (Hard Skills)
• System Support (Hard Skills)
• Knowledge Sharing (Soft Skills)

Job Summary: 

• Work with key department users of ERP and related business systems to understand business needs.
• Translate business needs into clear requirements for execution by the support team or consultants.
• Define issues and system defects as they arise and coordinate help desk tickets for resolution by the support team and consultants.
• Maintain a high-level ERP software issues list, prioritize and schedule solution search or resolution in an organized fashion.
• Responsible for the daily management of ERP access and user profiles.
• Identify and define reporting gaps across all functional areas.
• Participate in change management, process improvements and project management.
• Coordinate ERP implementation in the remaining off-site branches in Canada.
• Understand integration points between SAP R/3 in modules SD, MM, PP, and SCM.
• Develop process standards and documentation.
• Evaluate additional ERP-related software tools.

Skills on Resume:

• Business Analysis (Soft Skills)
• Requirements Translation (Hard Skills)
• Issue Management (Hard Skills)
• ERP Administration (Hard Skills)
• Reporting Analysis (Hard Skills)
• Change Management (Soft Skills)
• Project Coordination (Soft Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Collaborate closely with resort staff to understand existing guest expectations and business processes.
• Integrate closely with business units as a trusted and valuable resource in setting and meeting their operational goals.
• Manage projects to deploy new ticketing systems, processes, and solutions to a wide range of world-class resorts.
• Identify and recommend new technology solutions and define best practices for configuration.
• Gather and refine user stories that will inspire action and accelerate future decisions.
• Work closely with Product teams and vendors to prioritize work and build alignment.
• Communicate plans, progress, goals, and roadblocks to internal and external stakeholders.
• Ensure short-term needs are aligned with long-term goals and capabilities.
• Identify and drive ongoing opportunities for business and process transformation.

Skills on Resume:

• Stakeholder Collaboration (Soft Skills)
• Business Integration (Soft Skills)
• Project Management (Hard Skills)
• Technology Recommendation (Hard Skills)
• User Story Development (Hard Skills)
• Vendor Coordination (Soft Skills)
• Strategic Communication (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Collaborate with business partners and stakeholders to define and document business objectives, processes, and internal/external customer requirements.
• Liaise with business partners on an ongoing basis to understand the business environment.
• Determine potential impacts on the project scope and objectives, and modify the requirements management plan.
• Facilitate the negotiation of requirements amongst multiple stakeholders.
• Provide analytical support and insights to identified/assigned user areas in support of relative product, channel, and business development, including but not limited to product, portfolio and profitability analytics, and customer analytics.
• Understand and follow a requirements management plan specific to the project so that activities and milestones of the project team can be measured against the goals of the plan to determine project progress.
• Analyze and resolve problems, including researching and recommending alternatives and driving an immediate response to production problems.
• Support the organization’s project management policy, practice and methodology.
• Provide timely and accurate progress information for project status reports.
• Test and implement system components using techniques that preserve system integrity.
• Ensure that technology solutions adhere to quality standards.
• Participate in fiscal management and develop cost/benefit analysis.

Skills on Resume:

• Stakeholder Collaboration (Soft Skills)
• Business Analysis (Soft Skills)
• Requirements Management (Hard Skills)
• Negotiation Facilitation (Soft Skills)
• Data Analytics (Hard Skills)
• Problem Solving (Soft Skills)
• Project Support (Hard Skills)
• Quality Assurance (Hard Skills)

Job Summary: 

• Serve as a trusted business partner to deliver thought leadership and overall global designs.
• Lead the identification of user requirements and deliver cutting-edge technology capabilities.
• Lead change management as part of the implementation process.
• Learn several new applications, manufacturing and quality applications.
• Stay focused on projects that are aligned with company KPI’s such as quality, on-time delivery, cost reduction, capacity improvement, and eliminating customer pain points.
• Provide the business owners with the information required for them to make educated decisions regarding system changes, including defining the overall scope, work effort, weighing the risk to change, the time to change, and the benefits gained by the change.
• Focus on the inputs and outputs of the saw, forge, heat treat, machining, inspection, quality control, metlab, production control and product certification teams to improve their individual department metrics.
• Substantially improve overall company results of quality, on-time delivery and other company measures.
• Learn and apply a deep functional understanding of manufacturing systems and apply thought leadership and innovative technology solutions.
• Participate in the scoping and design of the next-generation manufacturing workflow and technology solutions by either enhancing current systems or developing new systems.
• Create a knowledge base for future owners on main manufacturing systems such as JDE, Metlab systems, Solidworks, furnace and press technology, Mastercam, bar coding technology, reporting analytics, and much more.

Skills on Resume:

• Business Partnership (Soft Skills)
• Requirements Management (Hard Skills)
• Change Leadership (Soft Skills)
• Application Mastery (Hard Skills)
• KPI Alignment (Hard Skills)
• Decision Support (Soft Skills)
• Process Improvement (Hard Skills)
• System Expertise (Hard Skills)

Job Summary: 

• Lead and clearly document requirements and processes.
• Create diagrams, tables and flow charts to help support understanding.
• Analyze and outline requirements in support of the business area's project activities.
• Independently initiates, investigates, documents, and analyzes stakeholder requirements in project areas.
• Communicate clearly and effectively to diverse audiences of technical and non-technical personnel, orally and in writing, using correct English and terminology.
• Document current and future state business processes and identify the operational and technical gaps within those processes or infrastructure.
• Create training materials, "How Tos," and knowledge items to ease user adoption of new technology.
• Establish and maintain highly effective working relationships with all levels of the business, including consultants, vendors, contractors and others encountered in the course of work.
• Work with technical teams, developers, architects, engineers, and software vendors to document and implement system changes.
• Assist with ad hoc projects as they arise, either independently or in collaboration with other team members.

Skills on Resume:

• Requirements Documentation (Hard Skills)
• Process Analysis (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Gap Identification (Hard Skills)
• Training Development (Soft Skills)
• Relationship Management (Soft Skills)
• System Implementation (Hard Skills)
• Project Support (Soft Skills)

Job Summary: 

• Configure, maintain and implement business IT systems (including transport management and warehouse) which support the group's purpose of delivering visionary logistics solutions.
• Carry out system configuration changes and updates to support project delivery or business-as-usual change.
• Play a proactive role in the technical delivery and optimization of business system solutions, including for customer implementations.
• Work closely with Integration Engineers to define requirements for systems and customer end-to-end data integrations.
• Define test requirements, write test scripts and carry out system testing alongside changes and updates to business systems.
• Engage with business stakeholders, reviewing requirements, ensuring alignment to strategy, and production of estimates for change requests and project deliverables.
• Engage with the Power User Group, understanding their roles in the business, the tasks they carry out and collecting their feedback.
• Help inform future system solutions, strategy and continuous improvement.
• Strive for improvements in system performance, ease, and efficiency of use and suggest changes that will help meet this objective.
• Provide training on business systems and create support content for internal and external customers.
• Contribute to the planned roadmap for system changes and improvements.
• Maintain relationships with external system vendors, which will be required to support either new solution delivery or resolution of support issues.
• Produce accurate documentation of system solutions, both for technology and user support purposes.
• Provide support to the service desk and 3rd line systems support analysts.
• Participate in the technology on-call rota, providing support to the business functions out of hours.

Skills on Resume:

• System Configuration (Hard Skills)
• Technical Delivery (Hard Skills)
• Integration Management (Hard Skills)
• System Testing (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Continuous Improvement (Soft Skills)
• User Training (Soft Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Accountable for facilitating, documenting, administering, and testing conformance of technical change releases.
• Responsible for producing change-related documentation while ensuring solutions align with system capabilities.
• Act as technical liaison, confirm project scope for client solutions.
• Identify gaps and explain solution options, recommend solutions, and communicate effectively to resolve issues during solution design and delivery.
• Communicate scope changes, enhancements, and modifications to agreed requirements both verbally and in writing to project managers, sponsors, and other stakeholders to clarify issues and gain alignment.
• Prepare and execute appropriately detailed test plans, use-cases, and protocols, including defect tracking and assist the project team during the resolution of non-conformances.
• Coordinate actions required for effective release management, including tracking and scheduling deployments, and obtaining approvals.
• Provide IT incident resolution oversight, including first-time-right, root cause analysis, and corrective actions.
• Use and improve standard templates to correctly and consistently maintain requirements documentation.

Skills on Resume:

• Change Management (Hard Skills)
• Technical Documentation (Hard Skills)
• Client Liaison (Soft Skills)
• Solution Design (Hard Skills)
• Scope Communication (Soft Skills)
• Test Execution (Hard Skills)
• Release Coordination (Hard Skills)
• Incident Oversight (Hard Skills)

Job Summary: 

• Manage competing priorities across multiple organizational areas to reconcile/reset/reduce schedule impacts.
• Contribute to feasibility studies, Statement of Work (SOW) and RFP/RFI responses, certifications, audits, etc.
• Adhere to company policies, follow department procedures and standard practices, and respect guidelines governing privacy, physical security, and information security.
• Balance a sense of urgency against measured thinking and attention to detail.
• Conduct oneself in a professional manner at all times with good communication skills as a team player.
• Display reliable work habits, including a collaborative attitude, punctual attendance, and appropriate dress.
• Work performed in a light industrial setting with intermittent exposure to shop floor noise.
• Regularly required to sit, stand, reach and move safely through the facility, as well as use secure entry/exit portals.

Skills on Resume:

• Priority Management (Soft Skills)
• Feasibility Analysis (Hard Skills)
• Policy Compliance (Hard Skills)
• Attention To Detail (Soft Skills)
• Professional Communication (Soft Skills)
• Work Reliability (Soft Skills)
• Safety Awareness (Hard Skills)
• Physical Endurance (Soft Skills)

Job Summary: 

• Perform research, retrieving, reviewing, analyzing, and summarizing background investigation material with the following documents: OF-306, e-QIP.
• Provide exceptional customer service in person, via phone and email.
• Provide access for in-scope Proprietary Applications.
• Troubleshoot support and access-related incident management duties.
• Perform Role Management functions while following the Least Privilege principle along with appropriate Role-Based Access Controls.
• Perform audits on a quarterly basis to verify that access and approvers are appropriate.
• Partner with internal and external auditors to ensure that they are SOC1/SOC2/SOX/ISO/NIST/etc compliant.
• Successfully engage in multiple initiatives simultaneously.
• Provide customer service by analyzing the data accuracy, efficiency and usage of existing solutions and provide support through continuous improvement, recommendations and modifications.
• Identify opportunities for improving business processes through information systems and/or non-system driver changes.
• Assist in the preparation of proposals to develop new systems and/or operational changes.

Skills on Resume:

• Research Analysis (Hard Skills)
• Customer Service (Soft Skills)
• Access Management (Hard Skills)
• Incident Troubleshooting (Hard Skills)
• Role Management (Hard Skills)
• Audit Compliance (Hard Skills)
• Process Improvement (Soft Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Support the ongoing use of existing systems and the adaptation of that use as the business changes.
• Collaborate with the business to identify new opportunities to improve processes and implement new systems and solutions.
• Implement new solutions and or adjust existing solutions in partnership with other members of the IT team.
• Responsible for system and process monitoring.
• Responsible for process/requirements/feature definition, including Use Cases and Test Cases/Scripts.
• Understand underlying SQL Data.
• Query SQL data to investigate issues or extract data.
• Perform straightforward SQL updates.
• Collaborate with business function owners to develop SOPs for systems and the processes that surround them.

Skills on Resume:

• System Support (Hard Skills)
• Process Improvement (Soft Skills)
• Solution Implementation (Hard Skills)
• System Monitoring (Hard Skills)
• Requirements Definition (Hard Skills)
• SQL Querying (Hard Skills)
• SOP Development (Soft Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Gather, consolidate, analyze and document requirements.
• Participate in the evaluation and selection of new Applications.
• Develop detailed Functional Requirements and Use Cases for new systems, functions, or interfaces.
• Coordinate the activities of Developers/Vendors to execute new systems, functions, or interfaces.
• Create Test cases and perform initial testing, and coordinate business user testing.
• Implement and configure applications in line with requirements.
• Document business processes and system use.
• Assist in training and ensure continuity in the event of staff changes.

Skills on Resume:

• Requirements Analysis (Hard Skills)
• Application Evaluation (Hard Skills)
• Functional Design (Hard Skills)
• Development Coordination (Soft Skills)
• Testing Management (Hard Skills)
• Application Configuration (Hard Skills)
• Process Documentation (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Work within a global IT team that is geographically dispersed and collaborates closely to effectively service its SAP users.
• Responsible for developing and maintaining relationships with SAP business users, providing worldwide support and designing solutions to meet business process requirements.
• Participate in large-scale programs as the need arises.
• Embrace new SAP technologies such as Ariba and S/4 HANA.
• Manage system maintenance activities, ensuring change requests and all enhancements are progressed.
• Actively manage relationships with the business and functional groups as the designated point of contact.
• Actively manage relationships with third-party providers as the designated point of contact.
• Undertake systems analysis, design and build activities together and in alignment with the requisition to pay/procurement departments.
• Work independently on a range of projects and tasks with multiple parts.

Skills on Resume:

• Global Collaboration (Soft Skills)
• User Relations (Soft Skills)
• Program Support (Soft Skills)
• SAP Expertise (Hard Skills)
• System Maintenance (Hard Skills)
• Business Relations (Soft Skills)
• Vendor Management (Soft Skills)
• System Design (Hard Skills)

Job Summary: 

• Responsible for overall management of the enterprise systems within the area of Order to Cash, including sales order processing, EDI, GATP, pricing, customer-related master data, and billing.
• Lead internal and external resources during the design, configuration, testing and deployment of ERP capabilities.
• Lead design reviews with third-party SAP vendor configuration partners.
• Configure and maintain settings in SAP or approve these actions when performed by vendor partners.
• Provide technical consultation with business users on Order to Cash (OTC) processes, including areas such as Master Data, EDI, Order Management, GATP, Pricing, Import/Export and Rebates/Vistex (Incentive Administration).
• Coordinate design and implementation of technical solutions that meet business user requirements in the area of Order to Cash (OTC).
• Responsible for documenting applicable business processes in relation to Order to Cash (OTC).
• Develop detailed functional specifications for the solution in SAP modules, including performing functional unit testing.
• Assist in review and execution of test scripts and participate in integration testing with appropriate end-users and technical groups, including third-party SAP vendor configuration partners.

Skills on Resume:

• Enterprise Systems Management (Hard Skills)
• ERP Implementation (Hard Skills)
• Design Review (Hard Skills)
• SAP Configuration (Hard Skills)
• Technical Consultation (Soft Skills)
• Solution Design (Hard Skills)
• Process Documentation (Hard Skills)
• Functional Testing (Hard Skills)

Job Summary: 

• Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formats.
• Design new ETL and SQL processes by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.
• Improve systems by studying current practices and designing modifications.
• Define project requirements by identifying project milestones, phases, and elements.
• Provide references for users by writing and maintaining user documentation, providing help desk support, and training users.
• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications.
• Establish personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• Demonstrate behaviors that are aligned with the organization’s desired culture and values.

Skills on Resume:

• Business Analysis (Hard Skills)
• ETL Design (Hard Skills)
• System Improvement (Hard Skills)
• Project Planning (Hard Skills)
• User Support (Soft Skills)
• Technical Reporting (Hard Skills)
• Professional Development (Soft Skills)
• Cultural Alignment (Soft Skills)

Job Summary: 

• Develop and document understanding of business processes, including Order to Cash, Procure to Pay, and Record to Report.
• Deliver functional specifications that include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to business users and development staff.
• Research and analyze all aspects of existing business practices and procedures.
• Develop methodology documents based upon self-initiated interviews, diagrams, surveys and workflow analysis.
• Create detailed plans for the execution and implementation of new processes.
• Responsible for direct interaction with business users, but not limited to, eliciting comprehensive business requirements, use cases and recommending appropriate solutions.
• Work with technical teams to deliver high-level estimates to develop and deploy functionality.
• Conduct gap analysis between the application and stated customer requirements and collaborate with architects and developers to estimate project impact.
• Facilitate and perform Build vs Buy analysis for new tools or new feature requests on existing applications.
• Work with Development, QA, and Production Support teams to communicate, verify, and test the desired functionality changes.
• Work with internal business users to demonstrate the changes to the system and ensure all relevant business needs are addressed.
• Oversee the life cycle of changes to business systems and processes, and prepare detailed status reports for executive management.
• Manage multiple competing priorities through effective organization and communication.

Skills on Resume:

• Process Analysis (Hard Skills)
• Functional Specification (Hard Skills)
• Business Research (Hard Skills)
• Methodology Development (Hard Skills)
• Process Implementation (Hard Skills)
• Requirements Elicitation (Soft Skills)
• Gap Analysis (Hard Skills)
• Project Management (Soft Skills)

Job Summary: 

• Utilize understanding of Life Insurance and Annuity business processes and systems capabilities.
• Identify and participate in process improvement and business value discussions.
• Partner with other IT BSAs and Solution Architects to understand how end-to-end solutions across teams or organizational boundaries are understood and aligned.
• Partner with Enterprise Business Architects to influence solution designs using existing and new technologies in alignment with the enterprise architecture vision.
• Gather and analyze business systems requirements that specify how a business system supports/enables work activity in a business process.
• Read and interpret code, table structures, technical processes within tools/code, technical standards and guidelines, etc.
• Analyze data to identify patterns and solutions to root causes of problems.
• Partner with business and IT partners to drive business value and continuous improvement.
• Gather requirements by conducting interviews, workflow analysis, process analysis, and observation.
• Balance multiple deadlines and prioritize key deliverables.

Skills on Resume:

• Business Process Knowledge (Hard Skills)
• Process Improvement (Soft Skills)
• Solution Alignment (Soft Skills)
• Architecture Collaboration (Soft Skills)
• Requirements Analysis (Hard Skills)
• Technical Interpretation (Hard Skills)
• Data Analysis (Hard Skills)
• Time Management (Soft Skills)

Job Summary: 

• Solve technical problems and recommend solutions.
• Create risk-based testing strategies to include functional, non-functional and performance testing.
• Develop and deploy test scripts to refine and debug software.
• Work with business and software developers to identify and resolve issues.
• Support testing and facilitate communication to stakeholders.
• Document specifications and mapping requirements for workflows, reports, data, and system integrations.
• Create reports, dashboards and author technical documentation.
• Support system configuration, business continuity planning and standard operating procedures.
• Assist in the preparation of end-use documentation and participate in training.
• Support software deployment activities.

Skills on Resume:

• Problem Solving (Soft Skills)
• Testing Strategy (Hard Skills)
• Test Development (Hard Skills)
• Issue Resolution (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Requirements Documentation (Hard Skills)
• Reporting (Hard Skills)
• System Configuration (Hard Skills)

Job Summary: 

• Serve as the primary liaison between the business, solution vendors and the development team.
• Serve as Subject Matter Expert (SME) for assigned solutions and POC for vendor relationship.
• Create and own the business requirements for technical solutions.
• Review business and system requirements with stakeholders and obtain approval to proceed.
• Identify, analyze, and translate business needs into functional specifications for the development team.
• Develop test cases and perform testing of new solutions, enhancements, or bug fixes.
• Facilitate the business’s user acceptance testing (UAT).
• Track results, triaging defects.
• Work closely with internal support departments on production issues as they arise (level 2 support).
• Review vendor solution release notes to identify impacts and work with stakeholders to determine the release schedule.
• Partner with internal teams (IT, Process Improvement, Training, PMO, etc) to ensure release readiness.
• Recommend and propose technical/non-technical solutions to solve business problems and meet business requirements.
• Analyze feedback and work from issue identification through resolution quickly and methodically.

Skills on Resume:

• Business Liaison (Soft Skills)
• Subject Matter Expertise (Hard Skills)
• Requirements Management (Hard Skills)
• Functional Specification (Hard Skills)
• Testing Management (Hard Skills)
• UAT Facilitation (Soft Skills)
• Issue Tracking (Hard Skills)
• Release Coordination (Soft Skills)

Job Summary: 

• Responsible for supporting projects with experience at the ID-level.
• Facilitate workshops, storyboarding workshops, translate storyboarding artifacts into an electronic format and provide input in design sessions.
• Contribute to roadmap discussions and vendor assessments.
• Clear communication, keeping the Analytics Team and the customer apprised of developments and requirements, key metrics.
• Analyze and document current and future business process models.
• Analyze and document requirements (scope), business rules (use cases).
• Analyze and document data requirements (from a business needs perspective).
• Collaborate with customers, IT project managers, architects, developers and software quality.

Skills on Resume:

• Project Support (Soft Skills)
• Workshop Facilitation (Soft Skills)
• Vendor Assessment (Hard Skills)
• Clear Communication (Soft Skills)
• Process Analysis (Hard Skills)
• Requirements Documentation (Hard Skills)
• Data Analysis (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Work in partnership with multiple business and systems areas to achieve 100% accuracy of new business and planned change implementations.
• Perform business analyst functions on small to large projects.
• Demonstrate a thorough understanding of Health Benefits products.
• Provide a clear description of problems and issues and present options for resolution.
• Develop test conditions and test cases for assigned projects.
• Execute testing for assigned deliverables.
• Responsible for updating business documentation.
• Monitor plan dates and meet individual deliverables, as well as support other team members to ensure project success.
• Appropriately escalate issues to management for support and/or guidance.
• Responsible for supporting cross-functional teams.
• Contribute to team discussions, presenting ideas, and sharing knowledge with others.
• Collaborate on problem resolution, team decisions and project planning.
• Assist in determining resource requirements by estimating work efforts for project tasks.
• Effectively gather and analyze data for trending.
• Serve as a senior resource for the team.

Skills on Resume:

• Business Analysis (Hard Skills)
• Health Benefits Knowledge (Hard Skills)
• Problem Resolution (Soft Skills)
• Test Execution (Hard Skills)
• Documentation Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Data Analysis (Hard Skills)
• Project Coordination (Soft Skills)

Job Summary: 

• Proactively partner with Finance and other business stakeholders.
• Continuously evaluate and improve business processes, anticipate future requirements, uncover areas for improvement, and develop and implement business systems.
• Improve business efficiency and effectiveness.
• Perform requirement analysis by eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true business needs.
• Proactively communicate and collaborate with internal stakeholders and external customers.
• Analyze information needs and functional requirements and deliver the following artifacts: business requirements document, functional requirement document, use cases, GUI, screen and interface designs.
• Stay current on the latest business practices and IT advancements to automate business processes and modernize systems.
• Lead evaluation efforts for business system solutions, vendors, and system integrators, ensuring selected solutions meet business needs and requirements.
• Plan out success blueprints for business systems projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and managing tests and user and data migrations.
• Manage on-time/on-budget/in-scope delivery of business systems that deliver anticipated results, while promoting sound project management methodologies.
• Manage ongoing technical operations of back-office business systems and their related add-ons, data warehouse, and SQL databases.
• Perform enhancements, upgrades, security patching, user permission settings, and required maintenance to ensure system confidentiality, integrity, and availability.
• Resolve user requests escalated from the IT Customer Success Team.

Skills on Resume:

• Stakeholder Partnership (Soft Skills)
• Process Improvement (Soft Skills)
• Requirement Analysis (Hard Skills)
• Information Evaluation (Hard Skills)
• Communication (Soft Skills)
• System Design (Hard Skills)
• Vendor Evaluation (Hard Skills)
• Project Management (Soft Skills)

Job Summary: 

• Responsible for conducting complex and thorough research of existing processes, systems, system logic, deployment and desired objectives.
• Develop detailed systems specifications to meet the objectives of the assigned projects.
• Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Analyze and verify requirements, user stories, and acceptance tests for completeness, consistency, comprehensibility, feasibility, and testability.
• Provide direction for the best way to support the business strategy and objectives by producing business requirements tied to the strategy that are further decomposed into detailed user, functional, and non-functional requirements.
• Responsible for requirements, user stories, and acceptance test criteria must be composed in a clear manner that is comprehensible to developers, customers and project teams.
• Work with internal and external development, QA and UAT teams to ensure the delivered solution meets requirements, utilizing acceptance test criteria.
• Act as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other organizations in the analysis, design, configuration, testing and maintenance of IT systems to ensure optimal operational performance.
• Provide intake, triage, support, and bug evaluation of incidents and defects in helpdesk queues.
• Participate in User Acceptance Testing, mentor other members of the team.

Skills on Resume:

• Process Research (Hard Skills)
• System Specification (Hard Skills)
• Requirements Analysis (Hard Skills)
• Requirements Verification (Hard Skills)
• Strategic Alignment (Soft Skills)
• Solution Testing (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Incident Management (Hard Skills)

Job Summary: 

• Provide support for all business divisions by troubleshooting, investigating, and resolving systems/process issues.
• Prioritize and resolve issues by collaborating with vendors, third-party consultants, and IT resources.
• Provide assistance and advice to business users in the effective use of applications and information technology.
• Work closely with business process owners and stakeholders to identify and prioritize system enhancement requests.
• Gather and document business requirements for system enhancements.
• Translate business requirements into functional specifications for technical development.
• Maintain lists of business requests for vendors’ system enhancements and defects.
• Work with vendors to resolve system issues, roll out new software releases and enhancements to business divisions, including change management, communication, and training.
• Develop in-depth knowledge of the company’s business processes and how business processes interact with systems.
• Develop an in-depth system for reporting and integrating knowledge for all systems’ functionalities and their applications for construction and customer care end-users.

Skills on Resume:

• Issue Resolution (Hard Skills)
• Vendor Collaboration (Soft Skills)
• User Support (Soft Skills)
• Enhancement Prioritization (Soft Skills)
• Requirements Gathering (Hard Skills)
• Functional Specification (Hard Skills)
• Change Management (Soft Skills)
• Process Knowledge (Hard Skills)

Job Summary: 

• Act as a subject matter expert for the Construction and Customer Care systems/applications, such as Hyphen BuildPro and JD Edwards EnterpriseOne.
• Develop and maintain user documentation, including training plan and materials, communication plan, and change management plan.
• Maintain security documents related to SOX compliance.
• Maintain application security, including user accounts, system roles, profiles, and other permission controls.
• Coordinate implementations, system upgrades, system/data migrations, and software releases.
• Assist in vendor management, including issue resolutions, evaluation of vendors’ work proposals, maintaining task lists, status updates, and delivery of vendors’ solutions to end-users.
• Assist in project management, including plan development, estimates, feasibility, coordinating and executing technology projects, maintaining task lists, status updates, etc.
• Develop and coordinate a communication plan.
• Lead communication, change management, and training for all system/software releases, enhancements, and projects affecting construction/operation and customer care end-users.

Skills on Resume:

• Subject Matter Expertise (Hard Skills)
• User Documentation (Hard Skills)
• Security Compliance (Hard Skills)
• Access Management (Hard Skills)
• System Coordination (Hard Skills)
• Vendor Management (Soft Skills)
• Project Management (Soft Skills)
• Change Communication (Soft Skills)

Job Summary: 

• Represent IT as the business analyst and technical SME across the quality business functional area.
• Partner with Quality to understand business needs and identify solutions that align with overall business strategies.
• Review, analyze and evaluate business systems and user needs.
• Responsible for business systems consulting, project planning, prioritization, and implementation of deliverables, including implementations and operations.
• Develop process documentation (current and to-be).
• Document system, functional and business requirements, and objectives for Quality initiatives.
• Responsible for technical SME for system activities for the Quality systems, enhancements, and integration projects.
• Coordinate support activities across vendors.
• Interface with external vendors at all levels to manage the relationship and ensure the proper delivery of services.
• Identify and troubleshoot operational issues and system issues.
• Provide IT system support, including vendor operational and maintenance and oversight to the vendor’s SLAs.
• Represent IT in collaboration with quality validation and business stakeholders to determine computer system validation (CSV) impact, requirements, and artifacts.
• Execute and facilitate GxP Computer System Validation activities for IT, including implementation, validation, and maintenance.
• Responsible for computer system validation and change control documentation, including System Assessments, Validation Plan, User Requirements and/or Specifications, Testing Protocols and Scripts (IQ/OQ/PQ/UAT), Traceability Matrix, and Validation Summary Report.
• Support and maintain procedures and operational support processes for quality systems.

Skills on Resume:

• Business Analysis (Hard Skills)
• Quality Partnership (Soft Skills)
• System Evaluation (Hard Skills)
• Process Documentation (Hard Skills)
• Technical Expertise (Hard Skills)
• Vendor Coordination (Soft Skills)
• Issue Resolution (Hard Skills)
• System Validation (Hard Skills)

Job Summary: 

• Define the overall BSA approach for the initiative, plan the BSA activities and deliverables, and monitor and govern requirements definition throughout the project, measuring and tracking the quality of BSA work.
• Perform current state analysis on the business domain and its supporting systems for more complex projects.
• Perform impact analysis, identifying interacting processes, people, systems (applications, data movement, and data centralization technologies).
• Understand pain points, identify areas for process improvement and desired future state.
• Support the vendor evaluation and selection process, collaborating with Business, Procurement and IT Risk and Compliance throughout the procurement process.
• Support testing throughout execution, UAT and deployment, ensuring the solution meets business needs and delivers value.
• Gather information, prepare for and conduct requirements elicitation and design sessions, and confirm the results obtained.
• Produce High-Level Requirements document and system design specifications, using a model-driven approach.
• Communicate requirements from various perspectives, business, functional, data, system, and integration.
• Manage requirements from inception to retirement, ensuring traceability of requirements throughout the project lifecycle.
• Support the prioritization of requirements, based on business value and risk.
• Manage the requirements review and approval process, facilitating review sessions and validating that requirements meet business needs and are understood by delivery teams.
• Support the change control process, performing change impact analysis and gaining consensus on proposed changes to requirements and solution design.

Skills on Resume:

• BSA Planning (Hard Skills)
• Impact Analysis (Hard Skills)
• Process Improvement (Soft Skills)
• Vendor Evaluation (Hard Skills)
• Testing Support (Hard Skills)
• Requirements Management (Hard Skills)
• System Design (Hard Skills)
• Change Control (Soft Skills)

Job Summary: 

• Work with various stakeholders and application owners to solicit, review, analyze, define, and document overall business requirements.
• Analyze user system needs and issues and identify potential process improvements.
• Prepare specifications for custom reports and queries from vendors, end users, and IT leadership.
• Support Applications initiatives in the development of work plans, estimates, and timelines.
• Gather and document workflow, high-level and detailed gap analysis, and business and technical requirements by guiding stakeholders through their workflow processes.
• Manage system improvements in coordination with business, vendors, and application development teams.
• Ensure effective communications between the business, internal IT staff, and vendors.
• Ensure business inclusion throughout the management of the project schedule, project decision making, training, etc., ensuring all business needs are met.
• Establish a communication strategy in partnership with the business and IT sponsors.

Skills on Resume:

• Requirements Analysis (Hard Skills)
• Process Improvement (Soft Skills)
• Report Specification (Hard Skills)
• Project Planning (Soft Skills)
• Gap Analysis (Hard Skills)
• System Enhancement (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Communication Strategy (Soft Skills)

Job Summary: 

• Effectively communicate project-related information to team members, IT management, and customers throughout the project life cycle.
• Facilitate the definition for future project scope, milestones, tasks, deliverables, and resource requirements.
• Lead initiatives to enhance application capabilities.
• Escalate issues that require executive attention.
• Maintain and manage current state and future state documentation, and help build run books to operationalize current implementation.
• Develop use case scenarios for the user acceptance testing process.
• Responsible for assisting with testing.
• Help resolve incidents by doing adequate research and directing them to the relevant team for resolution.
• Perform data analysis of vendor performance as requested by IT leadership.

Skills on Resume:

• Project Communication (Soft Skills)
• Scope Planning (Hard Skills)
• Application Enhancement (Hard Skills)
• Issue Escalation (Soft Skills)
• Documentation Management (Hard Skills)
• UAT Support (Hard Skills)
• Incident Resolution (Soft Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Responsible for all BA activities including but not limited to writing project vision statements, writing use cases, gathering, and documenting functional and non-functional requirements, writing user stories, documenting Requirement Traceability Matrix (RTM), System Requirement Specification (SRS), System Requirement Document (SRD), Test cases, Functional Requirement Specification (FRS) and Functional Specification Document (FSD).
• Prepare all documentation within the Software Development Life Cycle (SDLC) guidelines, including the Project Initiation Form, Capital Request Form and Statement of Work and obtain sign-off of these deliverables from the business.
• Perform or assist in the research and fact-finding to develop or modify application programs.
• Design and document existing (AS IS) and TO BE business processes with business unit partners.
• Provide project management services for small and medium projects.
• Responsible for developing reports, metrics, and related dashboards and KPIs using Excel and SharePoint to support True Value’s BRM area.
• Responsible for holding and running process review sessions to help drive improvements to current processes.
• Responsible for performing GAP analysis to assess risk to processes and applications.
• Execute on BRM responsibilities such as reviewing new ideas for clarity and completeness and tracking and measuring overall delivery progress.
• Direct efforts in the creation of user acceptance test cases, and sometimes create the UAT test scripts.
• Assist in the conduction of trial runs of programs and software applications and review to be sure they will produce the desired information and that the instructions are correct.
• Assist in the analysis of user acceptance testing results and recommend defect resolutions in conjunction with the requirements/development team.

Skills on Resume:

• Requirements Documentation (Hard Skills)
• SDLC Compliance (Hard Skills)
• Process Design (Hard Skills)
• Project Management (Soft Skills)
• Reporting Analytics (Hard Skills)
• Process Improvement (Soft Skills)
• Gap Analysis (Hard Skills)
• UAT Coordination (Hard Skills)

Job Summary: 

• Participate in user acceptance testing.
• Assist in the identification of issues, work with the team to track, report and resolve in a timely manner.
• Assist users with basic system problems.
• Assist in identifying issues and inconsistencies with data quality to overcome system deficiencies.
• Develop and support SharePoint applications.
• Responsible for BVS status and idea prioritization reporting preparation.
• Responsible for helping with portfolio tracking, updating, and reporting via the Spotlight Report.
• Help with projects and enhancement budgeting and planning.
• Responsible for summarizing project budget data.
• Lead process review sessions to drive out improvements to existing processes and applications.
• Responsible for project coordination and project management needs for small and medium-sized projects.
• Prepare metrics (weekly and monthly metrics requests are growing).
• Conduct and score project and enhancement surveys.

Skills on Resume:

• UAT Support (Hard Skills)
• Issue Management (Hard Skills)
• User Assistance (Soft Skills)
• Data Quality (Hard Skills)
• SharePoint Development (Hard Skills)
• Portfolio Reporting (Hard Skills)
• Process Improvement (Soft Skills)
• Project Coordination (Soft Skills)

Job Summary: 

• Manage roadmap to ensure accurate execution and continuous delivery for IUL/VUL products.
• Provide IT input and strategic direction for 2022-2023 roadmaps for IUL/VUL Products, including Business Architecture to ensure strategic direction is aligned organizationally.
• Manage the additional features needed on the new Admin Platform for IUL/VUL.
• Drive teams and vendors to deliver on RTS and non-RTS milestones.
• Partner in business planning, stakeholder at MSRB, IT “Go To” for IUL/VUL products.
• Increase technology visibility across Business, Marketing, and Distribution.
• Drive Agile/Life Product Factory models, reduce dependencies and WIP.
• Closely manage TA and vendor outcomes.
• Eliminate blockers for development/testing/deployment teams.
• Provide technical know-how and leadership to the development teams to deliver quality solutions utilized by specified Life products, but aligning with other Life products and Lines of Business.
• Continue to drive the IT team toward continuous delivery of initiatives, run the business requests, and compliance items per the roadmap developed with the business.
• Support best practices for releasing capabilities iteratively, ex, friends and family/alpha testing for new features.

Skills on Resume: 

• Roadmap Management (Hard Skills)
• Strategic Planning (Soft Skills)
• Feature Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• Business Partnership (Soft Skills)
• Agile Leadership (Hard Skills)
• Technical Guidance (Hard Skills)
• Continuous Delivery (Hard Skills)

Job Summary: 

• Partner with senior leadership and stakeholders at all levels of the organization.
• Work with cross-functional leaders to understand and influence business strategy, set priorities, and define technology goals.
• Oversee managed services contracts for implementation efforts for new platforms or new systems impacting specified Life Products.
• Identify opportunities to utilize third-party software development frameworks, open source libraries, and APIs in agile and speed-to-market focused development for business partners.
• Bring a passion to stay on top of technical trends, experiment with new technologies, and participate in internal and external technology communities.
• Achieve world-class quality of service with oversight, monitoring key performance indicators, managing internal controls, and keeping abreast of market events and industry changes.
• Act quickly and appropriately to solve problems, bring clarity, eliminate blockers, and minimize the impact of unforeseen circumstances.
• Drive a culture of change and innovation that constructively challenges the status quo and leads to prudent experimentation.
• Adopt new practices and spearhead adoption.
• Develop staff through coaching, provide timely performance feedback and assessments and establish performance and development plans.
• Mentor current and future leaders, ensuring a constantly rising bar in technical excellence and professional growth.

Skills on Resume:

• Stakeholder Partnership (Soft Skills)
• Strategic Alignment (Soft Skills)
• Service Oversight (Hard Skills)
• Technology Innovation (Hard Skills)
• Trend Awareness (Soft Skills)
• Performance Management (Hard Skills)
• Problem Solving (Soft Skills)
• Change Leadership (Soft Skills)

Job Summary: 

• Identify and align IT enablers to support business initiatives, provide input to the project roadmap and project prioritization process.
• Gather and document requirements, coordinate deliverables from technical resources, contribute to the technical design, provide recommended solutions, perform quality control, and facilitate user acceptance testing for deliverables.
• Create and deliver correspondence, presentations, and other materials for end-user training.
• Design, develop, configure, and present alternative solutions for customers, using creative-thinking expertise and solution prototypes, to ensure effective reporting/analysis.
• Collaborate with the technical team and Subject Matter Experts to define solutions to develop the architecture of the selected analytical solutions.
• Distinguish between user requests and underlying needs.
• Create documentation for information systems projects, including functional and non-functional requirements, use cases, data dictionaries, crosswalks, design specifications, test plans and scripts, etc.
• Provide consultation on complex projects and is considered to be the top-level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.
• Support Novelis North America's IT business engagement activities.
• Support in prioritizing the portfolio of business initiatives.
• Adhere to governance of protocol for IT engagements, prioritization of work, maintenance of portfolio and resource alignment.
• Adhere to established PMM methodology.

Skills on Resume:

• IT Alignment (Hard Skills)
• Requirements Management (Hard Skills)
• User Training (Soft Skills)
• Solution Design (Hard Skills)
• Architecture Collaboration (Soft Skills)
• Needs Analysis (Soft Skills)
• System Documentation (Hard Skills)
• Portfolio Management (Hard Skills)

Job Summary: 

• Lead requirements and business process definition sessions.
• Work with business leaders and decision makers to acquire approval for requirements and business process documentation.
• Create system design proposals and systems models, specifications, diagrams, and charts to provide direction to developers and quality assurance staff.
• Lead application issue investigations, document probable causes and recommendations for resolution.
• Identify and establish the scope and parameters of requirements, analysis, and design efforts in order to define outcome criteria and measure-taking actions.
• Oversee small to medium implementation projects.
• Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.
• Responsible for driving software selection projects.

Skills on Resume:

• Requirements Leadership (Hard Skills)
• Process Definition (Hard Skills)
• System Design (Hard Skills)
• Issue Resolution (Hard Skills)
• Scope Management (Hard Skills)
• Project Oversight (Soft Skills)
• Product Research (Hard Skills)
• Software Selection (Hard Skills)

Job Summary: 

• Communicate and collaborate with external/internal customers and stakeholders.
• Analyze information and business needs to deliver functional and technical requirements to application development teams, along with business solutions to the company.
• Identify business process best practices and suggest process improvements.
• Responsible for conducting prototypes, developing functional specifications, data mapping, function mapping, setting configuration tables and setting transaction/control tables.
• Lead evaluation and implementation of process improvements, including needs analysis, scope definition and test plan development and execution.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, data and workflow analysis.
• Assist in security/authorization set-up, user documentation, data interface design, data migration and reconciliation.
• Ensure that all deliverables are completed in accordance with project management direction, and clearly and frequently communicate the status.
• Investigate processes and identify root cause problems.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Act as the liaison between the business units, technology teams and support teams.

Skills on Resume:

• Stakeholder Communication (Soft Skills)
• Requirements Delivery (Hard Skills)
• Process Improvement (Soft Skills)
• Functional Configuration (Hard Skills)
• Process Evaluation (Hard Skills)
• Requirements Elicitation (Hard Skills)
• Data Management (Hard Skills)
• Root Cause Analysis (Hard Skills)

Job Summary: 

• Contribute to the implementation, development, maintenance, and support of managed care applications and related information systems.
• Work with employees across multiple departments to define user needs and review business requirements.
• Write system specifications, develop and execute internal test plans, and create system functionality documentation for reference and training use.
• Coordinate with other business departments to ensure the implementation, development, and monitoring of managed care applications and systems integration are successful across multiple departments.
• Demonstrate excellent system maintenance, business analysis, and problem-solving skills.
• Work interdependently to perform identification, troubleshooting, and resolution of system issues, enhancements, and process improvements.
• Responsible for the implementation of solutions and documentation of resolutions.
• Responsible for including the maintenance of appropriate change logs of managed care and application-related problems and modifications.
• Prioritize issues, enhancements, and maintenance requests based on understanding of business urgency and impact.
• Proactively communicates estimated delivery timeframes to appropriate business owners.
• Ensure any changes to said estimates are also communicated in a timely manner, along with the rationale for the change.
• Perform peer review of other business analysts' work for the purpose of quality assurance.

Skills on Resume:

• System Implementation (Hard Skills)
• Requirements Analysis (Hard Skills)
• System Documentation (Hard Skills)
• Cross-Department Coordination (Soft Skills)
• Problem Solving (Soft Skills)
• Issue Resolution (Hard Skills)
• Change Management (Soft Skills)
• Quality Assurance (Hard Skills)

Job Summary: 

• Independently execute application deployment projects (SAAS applications).
• Lead test activities for small to medium complexity new implementations, enhancements, or upgrades.
• Modify tables/master files, make additions and changes.
• Implement changes using documented procedures that are compliant with hospital and departmental policies and procedures.
• Take ownership of low to medium complexity issues.
• Act as a liaison between the customer and other support staff to facilitate resolution.
• Perform the role of project manager or project coordinator for the project.
• Coordinate with multiple vendors and teams to troubleshoot issues and implement enhancements.
• Liaise with the organization, ISV's and consultants to determine requirements and recommend system solutions.
• Lead the testing and implementation efforts of all systems within the enterprise.
• Troubleshoot issues by identifying the root cause, determining the solution and performing appropriate actions.
• Create functional business processes, design documents, training materials, and testing scripts.
• Train end-users on new systems.
• Ensure best practices are followed.

Skills on Resume:

• Application Deployment (Hard Skills)
• Testing Management (Hard Skills)
• Data Maintenance (Hard Skills)
• Issue Ownership (Soft Skills)
• Customer Liaison (Soft Skills)
• Project Coordination (Soft Skills)
• Troubleshooting (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Analyze business and system processes and recommend changes to policies and procedures, troubleshoot business problems and recommend solutions, assess their impact on business processes, and develop process flows.
• Provide subject matter expertise in the program areas and provide knowledge and experience in the direct delivery of services and benefits.
• Help establish functional system analyses, policy support and enforcement criteria, and set priorities related to the programs, including stakeholder priorities and requests.
• Responsible for leading and/or participating in requirement gathering sessions, developing requirements, system review and test, functional design, developing process flows, reviewing training materials and user guides, and process engineering for phases of the software development lifecycle.
• Responsible for recommending changes to policies and procedures, troubleshooting business problems and recommending solutions, or assessing the impact on business processes with clients as new application systems are designed and developed.
• Responsible for developing and maintaining relationships in a matrix environment, as well as communications, to clarify statutory, policy, procedures, and requirements related to the program areas with the client agencies of the State, stakeholder vendors, development team members dedicated to work on applications for the assigned program areas, and management.
• Outline system requirements based on Product Discovery workshops with clients (English and Polish speaking environments).
• Analyze and document system requirements (User Stories).
• Work with developers and testers on the preparation of the solution proposition.
• Prepare documentation of the proposed functionalities of the designed system.
• Prepare budget estimates for RFQ documentation.
• Responsible for technical support of the sales team for sales inquiries and requirements gathering.
• Participate in technical calls with potential clients during the sales process.

Skills on Resume:

• Process Analysis (Hard Skills)
• Subject Matter Expertise (Hard Skills)
• Requirements Gathering (Hard Skills)
• System Design (Hard Skills)
• Policy Recommendation (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Solution Documentation (Hard Skills)
• Technical Support (Soft Skills)