WHAT DOES AN EDUCATION MANAGER DO?
Published: Dec 25, 2024 - The Education Manager supports the development of new courses and programs while working with multi-stakeholder teams and liaising with trainers, academics, and consultants. Responsibilities include enrolling and supporting students and clients, managing workshops, training, and courses, and preparing documents, reports, and correspondence. The role also involves event management, marketing, communications, relationship management, and overseeing general accounts tasks such as budgeting, invoicing, and debtor management.
A Review of Professional Skills and Functions for Education Manager
1. Education Manager Duties
- Communication: Ensures effective communication in both English and Japanese to staff and Board
- Budget Development: Develops a yearly operating budget in consultation with the Finance Committee
- Budget Monitoring: Monitors program budget and provide monthly reports to the Executive Director to ensure funds are being spent appropriately
- Expense Management: Ensures all program and facility expenses fall within the parameters of the yearly operating budget
- Purchasing Oversight: Oversees and approve purchasing and reimbursements of expenses incurred by teachers
- Financial Consultation: Consults with the Finance Committee for any sizable expenditure that does not fall within the yearly operating budget
- Performance Evaluations: Conducts the annual performance evaluation process for teachers
- Policy Enforcement: Ensures that all teachers understand and adhere to VJLS-JH’s policies and procedures
- Staffing: Consults with the Department Heads to interview and hire new staff
- Work Scheduling: Monitors scheduling and working hours for teachers
- Professional Development: Plans and facilitates the professional development workshops
- Staff Meetings: Leads monthly staff meetings for all Japanese school program staff to discuss the team’s successes and challenges, program planning ideas, address operational or family-related issues, inform staff about changes to policies/procedures and plan events
- Coaching: Provides ongoing coaching to direct reports
- Community Liaison: Supports community relations under the direction of the Board and the Executive Director
- Institutional Relations: Liaises with community educational institutions
- Alumni Relations: Connects the Alumni to VJLS-JH
2. Education Manager Details
- Course Development: Supporting the development of new courses and programs
- Team Collaboration: Working with multi-stakeholder development teams
- Stakeholder Liaison: Liaising with trainers, academics, and consultants
- Market Strategy: Driving the market entry of Industry Training Programs
- Student Support: Enrolling & Supporting Students and Clients
- Program Management: Programme Management of Workshops, Training & Courses
- Document Preparation: Preparation of documents, reports, and general correspondence
- Marketing Strategy: Marketing, Communications, Events & Relationship Management
- Promotion Support: Supporting the marketing and promotion of the Collaboratory and the activities at the center
- Financial Management: General accounts responsibilities including budgeting, invoicing, debtor management etc.
- Event Planning: Event management from concept through to completion
- Relationship Management: Management of relationships with key stakeholders
- Marketing Execution: Promotion and marketing of training
3. Education Manager Responsibilities
- Program Development: Works with the CSFS Directors to facilitate the development, implementation, and evaluation of teaching and education activities at the CSFS, both credit and non-credit
- Field Coordination: In collaboration with the Operations Director and the Field Manager, coordinates and supports field activities for teaching courses and academic projects based at the CSFS/UBC Farm
- Grant Management: Writes and manages teaching grants for CSFS-based educational projects
- Curriculum Development: Develops teaching opportunities (including the co-creation of curriculum) with researchers and instructors, across various faculties, and partner universities
- MOU Drafting: Drafts MOUs for on-site teaching and oversees fee assessment for academic activities
- Outreach Coordination: Oversees, in collaboration with other CSFS staff and stakeholders, the collection, sharing, and promotion of CSFS teaching activities to international, regional, and local communities through maintenance of online database, website, social media platforms, and the extension web-portal, as well as through outreach events and activities
- Strategic Linkages: Facilitates strategic linkages between academic initiatives and industry/community partnerships
- Program Administration: Acts as the administrative lead for CSFS educational programs such as the Practicum in Sustainable Agriculture, short courses, children's programs, LFS 496, etc., including coordinating and implementing student applications and registrations, tuition payments, honoraria to presenters, promotion, and communications
- Event Coordination: Develops, coordinates, implements, and evaluates events and outreach opportunities for student engagement and knowledge mobilization on campus such as Imagine Day and the Sustainability Fair
- Communication Management: Oversees transcription of teaching findings into communication materials and maintains collaborations with other teaching partners on curricular quality (e.g., CSL, SEEDS, etc.)
- Educational Outreach: Delivers academic tours and in-class presentations
4. Education Manager Job Summary
- Global Standards Management: Manage and maintain global education standards and consistency for CND Education programs, training, and events in support of EMEA Distributors for expanded reach of local market education to the Nail Professional and to ensure education supports sales growth.
- Brand Consistency: Manage and maintain CND global message and imagery with all education materials, ensuring consistent messaging for all company education and marketing tools for all distributors and CND Educators.
- Certification Oversight: Ensure CND global education standards, certifications, and updates are provided to all EMEA Education Managers for local CND Educator diffusion.
- Program Development: Collaborate with EMEA Marketing and Sales Teams to develop specific education and training programs to onboard new distributors and to support all distributors to sell through product offerings, support achievement of sales targets, and increase brand awareness, by participating in regular Education, Marketing & Sales leadership meetings.
- Communication Approval: Approve all external communications to CND Distributor Education Managers as well as to EMEA Team CND.
- Technical Support: Serve as education liaison to support EMEA distributors, to resolve technical, quality, or education issues, requests, and programs.
- Content Customization: Work with the Education Manager to support and build customized content needs (i.e., Presentations, PPTs, localized tools) specific for EMEA-based distributors to ensure Education is helping to increase brand awareness, instill brand loyalty, assure safe and proper use of product systems, and help to drive sales.
- R&D Collaboration: Support R&D in field testing for product issues and usage questions.
- Product Development Input: Provide input to Global Marketing & Education on new product development, competitive product analysis, and prototype feedback.
- Relationship Development: Develop and deepen relationships with top EMEA Distributors to identify market-specific needs and customize education including training agendas, class paths, stacked classes, and lesson plans.
- Team Development: Recruit, train, and develop specialized teams aligned to the Distribution’s current and future needs (e.g., Vietnamese-speaking, School-focused, Chains-focused, and Digital/Social Media savvy).
5. Education Manager Accountabilities
- Content Management: Manage CND Education EFT site, communicate and share education content with the EMEA distributor education managers to support the diffusion of education materials for all CND product innovations, launches, collections, and promotions.
- Talent Recruitment: Identify, recruit, and apprentice new Team CND Educators for EMEA.
- Event Leadership: Lead and manage logistics, and Team CND participation at International Boot Camps, Regional Trainings, and other VIP Events.
- Reporting: Complete informative detailed follow-up education reports for all demos/presentations in a timely manner.
- Budget Management: Manage budgets for EMEA Education.
- KPI Development: Help build an Education KPI program to help distributors ensure strong metrics and reporting in order to track, measure, and report progress on the impact of Education to the business goals.
- Digital Improvement: Continuously improve dissemination of education content via digital developments and platforms.
- Strategic Collaboration: Participates in quarterly GEM & Innovation Planning meetings with Co-Founder, Global Marketing, NA and International Education to collaborate on innovation, education strategy, content, and program development.
- Operational Support: Supporting the role of the Business Development & Operations Manager and deputizing where appropriate.
- Sales Support: Supporting Sales & Business Development Function
- Account Management: Managing and developing key accounts in collaboration with the Centre Manager
- Business Development: Strategic business development, building new business opportunities, clients, and relationships
- Public Relations: Presenting and communicating at fairs and exhibitions