WHAT DOES AN EDUCATION PROGRAM MANAGER DO?

Published: Dec 25, 2024 - The Education Program Manager serves as the expert trainer for teachers and administrative assistants, supporting the design, development, and delivery of adult learning content. The role involves overseeing the Learning Management System (LMS) and related learning technologies, ensuring effective implementation of digital curriculum and blended learning environments. Additionally, the manager evaluates training materials, collaborates with instructional staff, and coaches them to deliver high-quality, digitally integrated curriculum.

A Review of Professional Skills and Functions for Education Program Manager

1. Education Program Manager Duties

  • Leadership and Oversight: Leadership and oversight over general office functions of temporary employees and administrative assistants.
  • Team Oversight and Leadership: Oversight over coordinator-level team members and will lead best practice teams throughout the curriculum coordinators.
  • Project Management: Developing and maintaining project work plans and schedules using project management software.
  • Budgeting and Finance: Creating and tracking budgets, tracking and managing the payment of invoices from various contractors.
  • File Management: Setting up and maintaining file sharing and saving procedures through the transition from SHU to HMH.
  • Contract Management: Managing contract creation, legal negotiation, and signing process for all vendors used throughout the OME curriculum.
  • Project Structure Management: Creation and management of project management structure for all projects related to the OME including staffing, budget, contract, and curriculum management.
  • Communication and Reporting: Regularly communicating project status and key risks to project sponsors and stakeholders.
  • Event Coordination: Planning and coordination of events and meetings sponsored by the OME.
  • Expense Management: Manage purchase orders and expense reimbursements as related to project goals and completion.
  • Communication Skills: Manage telephone, electronic, and in-person best practice communication with various types of individuals, including clinicians, faculty, staff, students, and School of Medicine, University, and Health System leaders and staff.
  • Project Completion: Individually complete defined/assigned projects.

2. Education Program Manager Details

  • Cooperation Management: Defining models of cooperation between SoftServe and external educational institutions (Universities, Colleges, etc.).
  • Needs Management: Managing the needs of SoftServe and Universities/Colleges.
  • Collaboration Model Development: Creation and improvement of the transparent model of collaboration for experts from the company and Universities.
  • Program Development: Development of appropriate education programs.
  • Representation and Stakeholder Management: Representation of the company in cooperation with Education Institutions and managing expectations between all stakeholders.
  • Community Development: Educational community development.
  • Program Creation: Creation and development of HiPo programs within the company.
  • Project Leadership: Assist and/or lead project identification, selection, and prioritization.
  • Project Support: Maintain project status reporting, planning, and support the project teams in meeting project deadlines.
  • Data Tracking Systems Design: Designing innovative and effective systems to track data for the SOM community.
  • Coordination and Analysis: Work in coordination with all employees and management leadership to analyze, monitor, and assess critical activities affecting policy, organizational guidance, and developmental processes.
  • Organizational Adherence: Adheres to HMH Organizational competencies and standards of behavior.

3. Education Program Manager Responsibilities

  • Training and Presentation: Present and become the expert trainer for teachers and administrative assistants.
  • Content Development: Assist with design, development, and roll-out of adult learning content, including the delivery of selected staff development courses.
  • Program Support: Provides general programming support in a proactive manner to ensure success, including acting as a point of contact for programs and answering logistical and content-related questions.
  • Training Evaluation: Develops measurements and reviews of training materials to assess for the effectiveness of skill understanding and knowledge application through the use of objectives and metrics.
  • LMS Management: Responsible for supervision of the Learning Management System (LMS) and related learning technology platforms.
  • Material Design: Design clean, clear, specific training materials in the eLearning software.
  • Needs Assessment and Collaboration: Evaluate staff needs and collaborate with training designers to develop learning materials.
  • Instructional Methods: Select and use various training/instructional methods and procedures.
  • Coaching and Support: Coach, build relationships, and support instructional staff to ensure integrous implementation of digital curriculum.
  • Curriculum Understanding: Understanding of digital curriculum and blended learning environments.
  • Classroom Support: Support the instructional staff in identifying what and how to best deliver digital curricula in the classroom and connect with students.

4. Education Program Manager Job Summary

  • Training Content Creation: Create effective training contents based on deep understanding of advertisers' insights and needs in each marketplace (NA, EU, and JP).
  • Collaboration and Coordination: Partner with sales teams, subject matter experts (SMEs), and other key stakeholders to identify target audience training needs and deliver learning modules against required training timelines.
  • Training Delivery: Work in a team of site trainers and coordinate, plan, deliver and facilitate workflow training modules including new hire training, onboarding and continuing education sessions, product launch training sessions, seller connection sessions for SSPA, and other SSPA-specific training.
  • Program Management: Manage comprehensive program plans for long-term programs and drive execution of programs according to the plans.
  • Client Interaction and Feedback: Interface with advertisers at all levels to collect VOCs, requirements, and feedback, define objectives & deliver results.
  • Stakeholder Communication: Present and lead conversations about projects, issues, solutions, and strategy to stakeholders and subject matter experts.
  • Learning Objective Facilitation: Host and/or facilitate sessions to deeply understand specific learning objectives, skills, and behaviors globally and across specific markets, verticals, and teams.
  • Metrics and Reporting: Deploy metrics to track progress against program metrics and report on weekly, monthly, quarterly, and yearly progress.
  • Curriculum Evaluation: Adept at evaluating all core academic curriculum and assessments.
  • Instructional Support: Create pacing and course guides to support instructional staff in planning.
  • Data Analysis and Program Development: Analyze data to coordinate and support the building of skill programs to supplement the core curriculum.
  • Training Delivery: Deliver training course materials through Google Classroom.

5. Education Program Manager Accountabilities

  • Collaboration: Work closely with the global clinical and regional marketing team to equip the local clinical team with the necessary knowledge and training on all products.
  • Training Program Development: Create and implement a regional training program including the development of online modules for the e-learning platform.
  • Train the Trainer Program: Create and implement a “train the trainer” program to ensure that all distributors’ trainers are fully confident on the portfolio.
  • Training Scheduling: Devise an annual training schedule involving all key products.
  • Clinical Demonstrations: Provide clinical demonstrations to distributors and new employees within the EMEA region.
  • Sales and Marketing Support: Meet with medical and KOL to support Sales and Marketing activities.
  • Regional Training Delivery: Must also be able to deliver distributor training across multiple regions.
  • Team Collaboration: Frequent collaboration with global marketing and training teams.
  • Product and Industry Training: Be the core clinical trainer for EMEA on all company products (both existing and new) and train the local clinical team on product knowledge, industry knowledge, and related anatomy.
  • Issue Resolution: Build collaboration with global clinical and regional marketing team to resolve key clinical issues.
  • Team Coaching: Coach the regional team of clinical educators.
  • Marketing Material Support: Supporting the writing and review of marketing materials.
  • Protocol and Study Supervision: Supervise the development of new treatment protocol or local clinical studies and white papers.
Relevant Information
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