LEARNING COORDINATOR RESUME EXAMPLE

Job Summary: 

• Support the Learning partner in all aspects of the administration related to the learning activity
• Manage all documentation related to external and internal training
• Updating and maintaining learning-related systems and platforms with necessary data
• Hold responsibility for training administration
• Create regular and ad-hoc reports from different systems
• Ensuring compliance with government regulations and internal policies
• Coordinate internal and external training events
• Organize training venues and accommodation
• Support trainers in the preparation of training materials based on their needs
• Manage incoming invoices, registering and tracking them in the system

Skills on Resume: 

• Training Administration (Hard Skills)
• Documentation Management (Hard Skills)
• Data Management (Hard Skills)
• Compliance Management (Hard Skills)
• Event Coordination (Soft Skills)
• Venue and Accommodation Organization (Soft Skills)
• Trainer Support (Soft Skills)
• Invoice Management (Hard Skills)

Job Summary: 

• Work within the structure of a larger group to provide strategic thinking
• Solve various issues from creating more processes to enhancing engagement
• Observant and use these observations to provide creative solutions
• Understand the basics of training design and development
• Employ project management techniques to plan and manage training programs
• Track program success and progress/ Monitor outcomes and recommend improvements
• Facilitate working sessions and push for information or an outcome
• Partner with external learning consultants and vendors to provide an impactful training experience
• Oversee/monitor employee attendance and performance in programs
• Manage the production of program material
• Communicate all training programs on a timely basis
• Develop program announcement marketing strategies

Skills on Resume: 

• Strategic Thinking (Soft Skills)
• Problem Solving (Soft Skills)
• Creative Solution Development (Soft Skills)
• Training Design Knowledge (Hard Skills)
• Project Management (Hard Skills)
• Program Tracking and Monitoring (Hard Skills)
• Facilitation (Soft Skills)
• Vendor Partnership Management (Hard Skills)

Job Summary: 

• Create standard training and billing reports via the learning systems on a set schedule and request 
• Generates and distributes weekly rosters and training completion certificates for scheduled classes
• Update all training information sources (i.e., website which reflects class availability, training database, etc.) in a timely and accurate manner. 
• Document and distribute informational updates on troubleshooting techniques and fixes as they relate to learning systems.
• Monitor integrations between learning systems regularly to ensure consistency and identify any issues.
• Coordinate logistics in scheduling, organizing, and running the GM Bootcamp to ensure good learning and overall positive experience for participants and trainers whilst ensuring cost efficiencies.
• Develop proficiency in survey system Qualtrics and Learning Management System and use the system effectively, to enable a seamless experience for all instructor-led and virtual training programs.
• Receive training in producing to provide producer support for virtual instructor-led training
• Assist in some cases facilitate programs, such as Orientation or Virtual Classroom Sessions, and will be allowed to develop their presentation and delivery skills.
• Use learning management systems to provide training, keep records, and produce required reports.

Skills on Resume: 

• Report Creation (Hard Skills)
• Data Management (Hard Skills)
• Information Updating (Hard Skills)
• Troubleshooting Documentation (Hard Skills)
• System Integration Monitoring (Hard Skills)
• Logistics Coordination (Soft Skills)
• Learning System Proficiency (Hard Skills)
• Program Facilitation (Soft Skills)

Job Summary: 

• Guides internal and external clients when needed through the usage of all learning systems and the class enrollment processes. 
• Performs company and/or individual learner setup and registration transactions into the Learning Management Systems
• Provide technical support to internal and external learners and L&P staff who report difficulty leveraging any of the Learning Systems following established service level agreements. 
• Maintain appropriate records in ADP's CRM systems to ensure proper resolution and when required, timely escalation to appropriate alternate support resources. 
• Manage personal and team queues following established SLAs.
• Create sessions in the learning systems for instructor-led training. 
• Ensure schedules are up to date in the learning systems and aligned with the daily changes of the business. 
• Maintain changes to assigned course instructors, course schedule and course delivery method. 
• Accurately configure and maintain client company and end-user data within learning systems. 
• Proactively communicate this configuration and system usage tips to new clients through system job aids and demonstrations. 
• Manage all aspects of training handout materials including virtual handout availability and ensure supplies for training sessions are available

Skills on Resume: 

• Learning Management Systems (Hard Skills)
• Technical Support (Soft Skills)
• Data Management (Hard Skills)
• CRM System Proficiency (Hard Skills)
• Queue Management (Soft Skills)
• Scheduling Coordination (Hard Skills)
• Communication Skills (Soft Skills)
• Training Material Management (Hard Skills)

Job Summary: 

• Promote the cross-sale of CU products and services, maintaining up-to-date and comprehensive knowledge on all CU products and services that are handled or promoted by the credit union.
• Conduct appropriate and as-needed training on processes, systems, SOPs, regulations, products and services, and other topics as outlined in SOP G-112, and/or in accordance with organizational needs by the Manager of Learning and Organizational Development.
• Develop, maintain, and implement training programs for new branch personnel that incorporate branch, call center, and department on-the-job experiences and online training and testing.
• Assist in training retail staff, other support staff, and department staff, in alignment with strategic priorities and quality service to members.
• Contribute to, enforce, and assist in updating the annual organizational training calendar, based on needs and strategic plan.
• Create and develop training surveys and evaluations to gauge feedback
• Convey results objectively to the manager and apply feedback to existing training strategies to improve, adjust, and launch successful training updates and materials.
• Travel may be required to branches and departments for individual or group training.
• Prepare training correspondence, manuals, spreadsheets, and all other communications utilizing a broad range of computer applications.
• Tasks, workloads, expectations, and assignments are subject to change based on organizational need, strategic plan, and growth.

Skills on Resume: 

• Cross Selling (Hard Skills)
• Product Knowledge (Hard Skills)
• Training Delivery (Hard Skills)
• Program Development (Hard Skills)
• Learning Evaluation (Hard Skills)
• Process Compliance (Hard Skills)
• Communication Skills (Soft Skills)
• Adaptability Skills (Soft Skills)

Job Summary: 

• Coordinate the logistics of learning programs for all CS site locations.
• Partner with L&D Program Managers to communicate new product offerings and programmatic updates.
• Partner with CS stakeholders to action feedback on program offerings and make recommendations for changes based on team members' needs.
• Partner with business partners, including Recruiting, HR, WFM, IT, and others, to troubleshoot issues before, during, and after learning events to deliver an excellent customer experience.
• Work with WFM to schedule and coordinate learning initiatives based on the training calendar and priorities of launch dates.
• Analyze learning data to troubleshoot and identify improvements to current processes.
• Manage participant information.
• Execute learning processes using WordPress, Outlook, Excel, and the Learning Management System.
• Maintain the Training Central pages as well as other process systems with current information about programs, events, and support materials.
• Consult with learners and their leaders regarding learning attendance and experiences.

Skills on Resume: 

• Training Coordination (Hard Skills)
• Learning Logistics (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Data Analysis (Hard Skills)
• LMS Administration (Hard Skills)
• Process Management (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Consultative Communication (Soft Skills)

Job Summary: 

• Coordinating the execution of the site learning plan
• Producing weekly training plans for Shift Coaches
• Supporting communication of the rolling quarterly plan of learning for all People on the site
• Working with the relevant people (managers and supervisors) to codify Standard Operating Procedures so they can be trained out to the People as part of their onboarding and development into roles across the site
• Working with the Learning Manager to design and continuously improve the learning solutions, e.g., onboarding and leadership development
• Tracking the completion of learning for the People
• Capturing and acting on feedback provided for all learning delivered
• Tracking all spending against the learning budget

Skills on Resume: 

• Learning Coordination (Hard Skills)
• Training Planning (Hard Skills)
• SOP Development (Hard Skills)
• Onboarding Design (Hard Skills)
• Learning Evaluation (Hard Skills)
• Progress Tracking (Hard Skills)
• Budget Tracking (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Oversee campus service learning programs while assessing and revising programs and initiatives.
• Provide mentoring and guidance to Service Learning student staff.
• Manage community partner database.
• Oversee all community service days, including Common Day of Service and the MLK Day of Service
• Partner with the Student Life team for support and implementation of these key events.
• Participate with the Oregon Campus Compact MLK Day of Service planning committee.
• Write up stories from service initiatives for internal and external use.
• Evaluate and develop service offerings for additional social justice initiatives.
• Evaluate existing service learning courses and assess capacity to expand offerings into every academic department.
• Oversee chapel scanning and attendance tracking in alignment with Faith and Service reporting work.
• Oversee the tracking, appeals, and reporting of faith and service requirements and ensure that service and chapel requirements are being met.

Skills on Resume: 

• Program Oversight (Hard Skills)
• Student Mentoring (Soft Skills)
• Community Partnerships (Soft Skills)
• Event Coordination (Hard Skills)
• Database Management (Hard Skills)
• Program Evaluation (Hard Skills)
• Content Writing (Hard Skills)
• Compliance Tracking (Hard Skills)

Job Summary: 

• Support the Department of Institutional Research as they report data regarding student hours served.
• Support the Campus Pastor and Director of Student Leadership in updating and communicating policy regarding faith and service expectations.
• Approve and oversee student worker approval of employers on the career platform, Handshake.
• Promote the use of Handshake on traditional and PGS campuses.
• Work with the ADS to publicize and promote events on the Handshake career platform.
• Promote other appropriate local career events and post relevant events on the WPC career webpage.
• Under the guidance of the ADS, work with leadership in the Professional and Graduate Studies program on best support practices for adult learners.
• Attend periodic Residence Life staff meetings and training to develop positive working relationships with the Resident Advisors and Residence Life team.
• Serve as an investigator and adjudicator for student conduct cases (Student Conduct Officer) in partnership with the Dean of Students.
• Maintain updated conduct files, including documentation of investigations and student notifications.
• Help strengthen a diverse and inclusive environment and serve as an advocate, resource, and proactive catalyst to advance the University’s mission in the areas of student support.

Skills on Resume: 

• Data Reporting (Hard Skills)
• Policy Communication (Soft Skills)
• Handshake Administration (Hard Skills)
• Event Promotion (Hard Skills)
• Web Content (Hard Skills)
• Adult Learner Support (Soft Skills)
• Conduct Investigation (Hard Skills)
• Student Advocacy (Soft Skills)

Job Summary: 

• Troubleshot the technical setup via chat functionality before the session started
• Opens up the session in good time and applies the desired settings for annotation, etc.
• Ensures the facilitator is set up properly and ready to run the session
• Meets and Greets all Learners as they enter, taking note of those in attendance for completion reporting later
• Ensures Learners join with videos turned on and sound enabled
• Allocates Learners into and launches breakout sessions effectively
• Saves contributions and records sessions
• Launches, ends, and publishes polls promptly
• Monitors Learner interaction channels such as ‘participant chat’, ‘thumbs up’, and ‘participant panel.’
• Checks for early departures and late arrivals of learners, notifying the Facilitator accordingly
• Switches between technologies without impacting session flow
• Updates Learner completions statuses in LMS

Skills on Resume: 

• Virtual Session Support (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Learning Platform Setup (Hard Skills)
• Learner Engagement (Soft Skills)
• Attendance Tracking (Hard Skills)
• Breakout Management (Hard Skills)
• Live Polling (Hard Skills)
• LMS Updates (Hard Skills)

Job Summary: 

• Distributes Evaluations to Learners post course completion, collates, and provide insight driven reporting of responses to the programme manager/team
• Distributes post-course materials to Learners (slide decks, additional materials, recordings, etc.)
• Contracts with them before the session to confirm requirements regarding support/involvement/time keeping
• Promote the use of all aspects of platform functionality to maximise Learner/Facilitator interaction and involvement
• Provides a time check of delivery if the session is overrunning or running too quickly, using platform tools to discreetly support the Facilitator
• Establishes the credibility and rapport required to be the trusted focal point for technical query resolution
• Clearly and decisively intervenes when technical challenges make this appropriate
• Empathetically resolves all technical issues with jargon-free explanations and clear, concise instructions
• Creatively identifies and promotes effective workarounds when technical difficulties occur
• Proactively and sensitively supports all Learners as they navigate around the platform, irrespective of their technical knowledge or experience

Skills on Resume: 

• Evaluation Reporting (Hard Skills)
• Material Distribution (Hard Skills)
• Facilitator Coordination (Soft Skills)
• Platform Optimization (Hard Skills)
• Time Management (Soft Skills)
• Technical Intervention (Hard Skills)
• Empathetic Support (Soft Skills)
• Creative Problem Solving (Soft Skills)

Job Summary: 

• Observe and provide on-the-ground support and coaching to high school readiness mentors.
• Use planning days to review the curriculum and modify it for scholars.
• Ensure mentors complete monthly trainings and host mentor lounges needed to promote mentor collaboration.
• Determine scholar and mentor pairings.
• Ensure groups are properly entered on Salesforce and take weekly attendance for mentoring.
• Collaborate with the Learning Director to implement volunteer retention strategies, including ensuring the completion of surveys, hosting appreciation events, and recognizing volunteers on an ongoing basis.
• Over the summer, support with volunteer recruitment, volunteer interviews, and volunteer onboarding.
• Assist with the creation of mentoring curriculum and mentor trainings.
• Oversee and manage several small groups of scholars assigned to enrichment stations during Learning Blocks

Skills on Resume: 

• Mentor Coaching (Soft Skills)
• Curriculum Adaptation (Hard Skills)
• Training Coordination (Hard Skills)
• Mentor Matching (Hard Skills)
• Salesforce Management (Hard Skills)
• Attendance Tracking (Hard Skills)
• Volunteer Engagement (Soft Skills)
• Group Supervision (Soft Skills)

Job Summary: 

• Lead Learning blocks focused on homework completion, high school application work, math enrichment, and online learning platforms.
• Utilize part-time staff to effectively support scholars during Learning Blocks.
• Use planning days to create lessons for Learning Blocks, including providing part-time staff with activities to implement during Learning Blocks.
• Provide on-the-ground coaching to part-time staff and communicate any issues with Learning Blocks to the Learning Director.
• Work with the Learning Director to support academic, social, and emotional (SEL) outcomes for all scholars at the center.
• Lead community meetings focused on relationship building, social justice, and high school readiness.
• Support the Learning Director with family and volunteer communication and engagement, to include celebrating and appreciating families and volunteers, and facilitating family meetings
• Inventory supplies at the start and end of each term, and submit requests to ensure that the center is fully stocked with needed materials
• Model and maintain a positive, youth-focused center culture, including positive incentives, restorative justice, behavior management, etc.

Skills on Resume: 

• Learning Facilitation (Hard Skills)
• Lesson Planning (Hard Skills)
• Staff Coaching (Soft Skills)
• SEL Support (Soft Skills)
• Community Engagement (Soft Skills)
• Family Communication (Soft Skills)
• Inventory Management (Hard Skills)
• Youth Development (Soft Skills)

Job Summary: 

• Schedule a kick-off meeting with the project group
• Communications to learners (Welcome note, Course Progress, sending pre-approved program communications, etc.)
• Create and manage meetings, and invite all learners to the meeting using the shared calendar
• Confirm with all participants that they have access to all the program elements
• Following up with the trainer to ensure all questions are answered
• Open tickets for queries/issues and track them to closure
• Ongoing communication with the program team, daily report from TL with status update
• Feed quality improvement suggestions to the program team

Skills on Resume: 

• Meeting Scheduling (Hard Skills)
• Learner Communication (Soft Skills)
• Calendar Management (Hard Skills)
• Access Verification (Hard Skills)
• Trainer Coordination (Soft Skills)
• Issue Tracking (Hard Skills)
• Status Reporting (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Manage learning data and documentation within the learning management system, which may include creating access for new associates and managing existing associate enrollment, keeping learning offerings current, and uploading materials and content.
• Design and implement enhancements to the learning management system to simplify the user experience and/or to take advantage of system upgrades.
• Support associates in the preparation of certification exams and in maintaining existing certifications by assisting with exam registration and applications, gathering and communicating changes in certification requirements, providing guidance on continuing education requirements, processing exam fees and dues, and updating policies relating to certification.
• Provide leadership with accurate tracking and reporting of certifications/credentials.
• Secure and organize learning program logistics and resources such as rooms, telepresence, participant materials, and additional resources for training events (e.g., catering, transportation, etc.).
• Upkeep and/or produce reporting that assists in tracking learner activity with information that resides within or outside of the learning management system.
• Maintain a strong understanding of training content for course delivery.
• Be responsible for protecting, securing, and properly handling all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or the clients.

Skills on Resume: 

• LMS Administration (Hard Skills)
• System Optimization (Hard Skills)
• Certification Support (Hard Skills)
• Credential Reporting (Hard Skills)
• Training Logistics (Hard Skills)
• Data Reporting (Hard Skills)
• Content Familiarity (Hard Skills)
• Data Confidentiality (Soft Skills)

Job Summary: 

• Liaise with suppliers, venues, and the client to schedule and communicate training events
• Monitor learning attendance and course uptake
• Identify and report potential operational issues
• Liaise with the Venture leadership to manage their day-to-day schedule
• Act as a point of contact between the Venture leadership and internal/external stakeholders
• Identify and prioritise team commitments
• Coordinate and prepare for team meetings and events
• Provide support to the Learning Venture team members

Skills on Resume: 

• Event Coordination (Hard Skills)
• Attendance Monitoring (Hard Skills)
• Issue Identification (Hard Skills)
• Schedule Management (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Priority Management (Soft Skills)
• Meeting Preparation (Hard Skills)
• Team Support (Soft Skills)

Job Summary: 

• Oversee development, tracking, and reporting of key performance and outcome measures
• Prepares budget, contracts, and program amendments to grant awards, coordinating changes with the Grants Dept. 
• Budget and Procurement Services
• Design and implement professional learning systems through multiple delivery models, including formal structured webinars, on-demand, and digital platforms
• Oversee Districtwide OST Safety Initiative by conducting afterschool walk-throughs in collaboration with the afterschool safety/site staff at the campus to monitor site progress toward grant goals, objectives, and outcomes
• Provide thought leadership and content expertise in the development of communications materials, such as collateral materials, presentations, social and print media content
• Deepen and refine all aspects of communications, from web presence to external relations, to create a stronger extended day brand.
• Analyze and utilize data to identify achievement gaps and academic needs to design extended day programs that meet campus needs
• Develop and maintain management reports and tracking systems for grant receipts, payments, and expenditures, reimbursable overtime, as well as ad hoc projects
• Effectively, efficiently, collaboratively, and cooperatively perform all other tasks
• Comply with time and effort reporting requirements through personnel activity reports or periodic certification

Skills on Resume: 

• Performance Reporting (Hard Skills)
• Grant Management (Hard Skills)
• Budget Oversight (Hard Skills)
• Learning Design (Hard Skills)
• Program Evaluation (Hard Skills)
• Data Analysis (Hard Skills)
• Strategic Communication (Soft Skills)
• Compliance Management (Hard Skills)

Job Summary: 

• Reporting into and working closely with the Business Excellence Lead
• Administration of the LMS to ensure all training records are maintained.
• Ensure data is regularly and completely entered into the LMS to ensure compliance with local SOP's, global requirements, and audit criteria
• Develop reports, databases, and documents to provide insight into training and learning experiences and proof of compliance.
• Coordinate and record the completion of regular systematic reviews of training material
• Maintain a repository of historical training material and documentation in line with regulatory requirements
• Administration and Coordination of training programs, including speaker, presenter, and delegate management.
• Applied across a range of formats, including face-to-face, digital, internal, and external
• Bookings and logistics of training activities, such as registrations, payments, venues, accommodation, transport, catering, and equipment
• Maintenance of an annual course catalogue, and any other frameworks, e.g, the Mandatory Compliance Training requirements
• Support the Business Capability Lead through content creation and revision for various types of training.
• Apply adult learning methodologies to program delivery
• Optimiseparticipant materials, including review and upgrading of PowerPoint presentations, Word and PDF documents, videos, and practical exercises
• Interactive eLearning expertise, e.g., publishing in Articulate Storyline

Skills on Resume: 

• LMS Administration (Hard Skills)
• Compliance Reporting (Hard Skills)
• Training Coordination (Hard Skills)
• Learning Documentation (Hard Skills)
• Logistics Management (Hard Skills)
• Adult Learning (Hard Skills)
• Content Development (Hard Skills)
• E-Learning Design (Hard Skills)

Job Summary: 

• Support Learning Coordinator Network
• Defines, documents, and promotes compliance with the Learning Coordinator process and procedure (LC Peer Group Leader)
• Coaches other Learning Coordinators to achieve desired outcomes
• Leads preparation efforts and participates in Divisional Learning Plan creation
• Utilizes internal reporting tools to support company-wide and ad hoc reporting needs
• Conducts new hire orientation and the Learning and Talent Management function
• Provide technical assistance to employees on learning offerings, GU procedures, and use
• Coordinator of Corporate Learning Events
• Partners with training sponsors to identify instructors and dates for courses

Skills on Resume: 

• Process Governance (Hard Skills)
• Coordinator Coaching (Soft Skills)
• Learning Planning (Hard Skills)
• Reporting Tools (Hard Skills)
• New Hire Orientation (Hard Skills)
• Technical Assistance (Soft Skills)
• Event Coordination (Hard Skills)
• Stakeholder Partnership (Soft Skills)

Job Summary: 

• Be responsible for the administration of Events including scheduling, availability, and completion
• Advertises in-person events to relevant populations
• Room setup and tear-down for in-person events
• Food ordering and setup for in-person events
• Document ordering and printing
• Transmits post-course documents such as sign-in sheets and completed course materials
• Support Other Learning and Talent Management Projects
• Work with L&TM leadership to execute on certain projects within the function
• Serve as the point of contact for the certification program for architects and engineers (PE/RA Program)
• Gather certain assessment/evaluation data and perform basic reporting and analysis

Skills on Resume: 

• Event Administration (Hard Skills)
• Event Promotion (Hard Skills)
• Room Setup (Hard Skills)
• Vendor Coordination (Hard Skills)
• Document Management (Hard Skills)
• Project Support (Soft Skills)
• Certification Coordination (Hard Skills)
• Basic Reporting (Hard Skills)

Job Summary: 

• Provide support to the GOC Learning and Devt Team by creating training reports that can be used as well by the GOC Operations team to help in various decision-making activities.
• Upload, manage, and organize training content and enrollments in Workday Learning.
• Manage calendar invites for L&D-related programs.
• Provide daily reports and updates on ongoing training sessions and other Learning and Devt initiatives.
• Communicate directly with L&D Leads and trainers and provide updates on open training requests or other LMS-related requests
• Complete special projects to be added by the L&D Team
• Submit tickets for bugs found in the current learning content or tools
• Organize and coordinate the global Learning and Development calendar
• Support in the creation of course communications (email and marketing campaigns)

Skills on Resume: 

• Training Reporting (Hard Skills)
• Workday Learning (Hard Skills)
• Calendar Management (Hard Skills)
• Status Reporting (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Issue Tracking (Hard Skills)
• Global Coordination (Hard Skills)
• Course Communication (Hard Skills)

Job Summary: 

• Support and coordinate with the Faculties and relevant departments to ensure the successful implementation of the virtual and physical mobility programs
• Support the development and implementation of outreach mechanisms for student communication and recruitment
• Support the development of support material/systems to enhance accessibility and participation of the target group
• Support streamlining existing mobility policies, processes, and programs
• Contribute to the development of intercultural programming
• Provide research support (e.g., literature review, data collection and analysis, report writing, etc.)
• Maintain up-to-date administrative and financial records and filing system.
• Partner with Product and Engineering teams on the creation and delivery of functional training programs, including instructor-led training and e-learning courses
• Upload and manage all training courses coordination on the Learning Portal, ensuring that learners can sign up for new training courses
• Create user guide decks for users and administrators across regions for new system features familiarization

Skills on Resume: 

• Program Coordination (Hard Skills)
• Student Outreach (Soft Skills)
• Accessibility Support (Soft Skills)
• Policy Streamlining (Hard Skills)
• Intercultural Programming (Soft Skills)
• Research Support (Hard Skills)
• Record Management (Hard Skills)
• Training Administration (Hard Skills)

Job Summary: 

• Lead and support a team of Regional Learning Advisors in person and remotely
• Collaborate with stakeholders to assess performance gaps and learning needs for the region
• Direct and support team members and leadershipin  learning initiatives in the region
• Delivery of designated training programs across service, core management, and accredited leadership development.
• Actively build and maintain strong relationships with ROMs, Area Managers, and store leaders, influencing implementation that supports the business strategic directives.
• Collaborate with stakeholders to assess outcomes and make recommendations to continuously improve.
• Assist in process facilitation, communication, design of training material, and change management.
• Add and manage Courses and training sessions (instructor-led, virtual), Computer based training/e-Learning.
• Catalog administration (tagging, keywords of learning activities), Roster Management.
• Assignment and registration management, including audience management.
• Implement the training plan and coordinate engineering for training projects to be developed
• Monitor the implementation of the training plan, be in contact with HRBP and Managers to make an efficient follow-up of the training plan
• Monitor the implementation of the training plan and projects in compliance with legal agreements and obligations.
• Conduct regulatory monitoring of the company's legal obligations.
• Prepare the presentations for the union's meetings
• Supervise and organize the proper coordination of schedules (trainers, notices, employee information, lunches, rooms...)

Skills on Resume: 

• Team Leadership (Soft Skills)
• Training Delivery (Hard Skills)
• Needs Assessment (Hard Skills)
• Stakeholder Management (Soft Skills)
• LMS Administration (Hard Skills)
• Training Planning (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Change Management (Soft Skills)

Job Summary: 

• Understand and complete assigned activities with accuracy and within the agreed time frame, ensuring proper use of English
• Ensure activities are completed in compliance with work requirements, applicable employment laws and regulations, and applicable policies, codes, standards, regulations, and industry practices
• Meet key milestones andescalate unresolved issues to the appropriate stakeholder to minimize delays in deliverables
• Proactively provide the customer base with status updates, including timely feedback regarding potential issues/solutions, while maintaining a high level of confidentiality and customer focus
• Ensure work is documented in a well-structured format to clearly convey required information
• Create, review, and update (local) procedures and work instructions
• Completes all training database operations, including creating classes in the training system, processing enrollments and cancellations, monitoring pre-requisites and maintaining student course materials.
• Assist customers with phone calls and emails to ensure employees are loaded into the learning system accurately, and the correct courses are assigned
• Analytical reasoning ability in routine situations to establish priorities, etc.
• Coordinate/organize activities, materials, information, and other resources within small tasks or projects to organize class material, establish priorities, and meet deadlines.
• Prepare correspondence, record data, basic math, etc.
• Adapt to shifting priorities and be able to handle multiple tasks simultaneously.
• Optimize the virtual experience and partner with functions to support a comprehensive and best-in-class Onboarding program
• Assist in course management within the Learning Management System (attendance tracking, registration, messaging)
• Partner with Orientation stakeholders (IT, People Systems and Ops, Recruiting) to streamline orientation processes and systems

Skills on Resume: 

• Task Accuracy (Soft Skills)
• Compliance Awareness (Hard Skills)
• Issue Escalation (Soft Skills)
• Customer Communication (Soft Skills)
• Process Documentation (Hard Skills)
• LMS Operations (Hard Skills)
• Analytical Reasoning (Soft Skills)
• Onboarding Support (Hard Skills)